Professional Documents
Culture Documents
IVR Engine Vap support dropped (except for digits) Added DTMF Failover to templates Additional e-mail alerts
Payment failures Nuance exemptions
Outbound-only channels now only wait 5 seconds between calls; Inbound/Outbound 15 seconds. Ability to change the flash hook value of D4/AMI transfers
PorcheOCM
New folder lists have been added. Similar to rain, storm, etc., folder-users can customize 2 additional lists to store information regarding an outage.
PorcheOCM Device ID
Right-click any device and view statistics for that device, including # of customers who are direct dependents as well as # of customers who are indirect dependents.
Telelink Connect/Disconnect
"Trash Older" has been added to the main calendar screen, allowing the user to choose a date, so that appointments scheduled for dates prior are archived. The verifier is now encrypted and not visible on reports or on the appointment list; however, authorized users can select a row and see the data on the screen momentarily so that they can verify the caller.
CrewCall/CrewCommand Capability to Set End Call Time without Complete status Order Defined Crew Callouts by
Last Accept Rotating List
CrewCall/CrewCommand View Active Callouts by district allowing dummy districts to be created. Employee .wav file
If text is selected on the employee info window when the TTS button is clicked, the selected text is used by default in the What text would you like converted to speech? window. Confirmation when deleting Employee wave file Confirmation to save Employee wave file
CrewCall Ability to call multiples of a crew OR multiple copies of a crew determined on New Callout window Adds # of crews activated to debug log Logs User who clicks Stop Calls Reconsider is now an option for manual call results.
Interfacing MultiSpeak
Real-time balance inquiries Payment posting to billing Database updates
From billing To billing
SEDC
Budget Billing flag retrieval
Exceleron
Real-time balance inquiries
Other Prompt Manager GoToAssist Hammer Testing for all new IVR systems Improvements to Internal Tracking System
Support Development
Family Growth Sonia Owens-Marcantel Scott Harris Ryan Sharpe Christy Fayard