About This Module: Introduction To SAP Solution Manager

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About This Module

Introduction to SAP Solution Manager This module defines the SAP Solution Manager and outlines the benefits of using Solution Manager and the ASAP methodology tools provided to aid in the implementation, operation, and continuous improvement of SAP solutions. Module Duration: 2 hours Module Objectives Module Content Target Audience
http://online.sap.com/sap/courses/SM001_en_62/KTMID88033112006010041136391844...
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About This Topic

It is important to have a clear understanding of SAP Solution Manager in the overall context of an SAP solution implementation. This topic helps define the purpose and benefits of using Solution Manager. Estimated time to complete this topic: 30 minutes What's in it for me? Define "SAP Solution Manager" State the general purpose of SAP Solution Manager Identify the multiple usage scenarios of SAP Solution Manager List the benefits of using SAP Solution Manager
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Solution Manager Definition

The SAP Solution Manager is the central application management platform that customers can run in their solution landscape to help them efficiently implement, operate, monitor, and support their SAP solutions. The SAP Solution Manager provides tools, content, and a gateway to SAP that helps to: Optimize the management of your SAP solution Ensure reliability of your SAP solution Ensure efficient operations Ease implementation and upgrades Continuously adapt and improve your solution
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Customer's System Landscape

The SAP Solution Manager is a separate, complete Web Application Server installation that is connected to all systems in your solution landscape. These various systems are called satellite systems. In this way, SAP Solution Manager acts as the central system of your solution landscape, allowing business processes to be implemented, tested, and even monitored in an integrated manner, thus avoiding duplication of effort and information and streamlining your activities.
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Item: Multiple Choice Single Response
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Increasingly Complex Systems
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In the last few years, the IT world of SAP customers has grown much more complex. Instead of one single SAP R/3 system, there are now extensive system landscapes distributed over the entire globe involving different solutions. Thus, it has become much more complicated to manage all of the components of the various solutions. The management process has also become more complicated for SAP itself. For example, over the last several years, SAP has consolidated separate information sources and services into the SAP Service Marketplace (service.sap.com). By having a solution management system at every customer site, SAP can offer a virtually seamless link from customer systems to the service marketplace, helping to reduce the time for support, notes access, and so on.
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Why Solution Manager?

Faster implementation and more efficient operation of solutions All available implementation and upgrade content is included Optimal access to all support services Optimal support of all operations, maintenance and improvement activities Faster issue resolution through collaboration with Active Global Support
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Item: Multiple Choice Multiple Response
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Solution Manager Usage Scenarios
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Item: Multiple Choice Single Response
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Benefits of SAP Solution Manager: 1
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Benefits of SAP Solution Manager More reliable IT solutions Minimize risk during implementation Avoid inconsistencies Resolve issues quickly resulting in less down time More efficient implementation and change management projects Reduced cost of implementation and continuous improvement Reduce cost of process design technical setup, business setup, support and operations, testing, and knowledge transfer Centralized project handling blueprinting, configuration, and testing Reduces the costs of upgrades or continuous improvement projects.
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Benefits of Solution Manager: 2
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More Benefits of SAP Solution Manager Faster return on investment (ROI) Accelerates implementation and continuous improvement Availability of implementation road maps, bestpractice documents, and SAP solution management services speed learning and accelerate project Reduced cost of operation Provides central point of control for multicomponent environments. Facilitates technical and application integration. More leverage from IT investments Integrates with IT landscapes that include both SAP and non-SAP applications Reduce their total cost of ownership without making major changes
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Item: Multiple Choice Multiple Response
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Summary
This topic provided an overview of SAP Solution Manager. You reviewed the uses of SAP Solution Manager, such as allowing customers to integrate their SAP Solutions and manage other components, including the SAP Service Desk. You also learned about the many benefits of implementing SAP Solution Manager, such as faster ROI and reduced cost of operations. Finally, you learned that SAP Solution Manager is a separate installed Web Application Server that offers a complete tool set to manage the life cycle of customer solutions.
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About This Topic

This topic provides you with an understanding of SAP's standard implementation methodology. Estimated time to complete this topic: 30 minutes What's in it for me? State the purpose of AcceleratedSAP (ASAP) List the available ASAP roadmaps List the five phases of the Implementation Roadmap and identify the purpose of each
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ASAP Methodology Defined
The AcceleratedSAP (ASAP) methodology is a proven, repeatable, and successful approach to implement SAP solutions across multiple industries and customer environments. This methodology evolved from a time in the mid-1990s when SAP realized that customers needed a better approach to SAP R/3 implementations. ASAP was first introduced as a PC-based tool set called ValueSAP, which eventually included the Implementation, Global, and Upgrade roadmaps. The ASAP methodology is now fully integrated into SAP Solution Manager and AcceleratedSAP roadmaps provide content, tools, and expertise from thousands of successful implementations. SAP is continually improving these roadmaps with enriched content based on experience gained in implementing solutions.
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Item: True/False
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Standard ASAP Roadmaps

ASAP roadmaps outline the activities involved in implementing, upgrading, or enhancing SAP solutions. These roadmaps are enriched with set of deliverables, accelerators, role descriptions, and additional guides. The five standard roadmaps are listed below. To learn more about the functions of each, move your pointer over the name of the item you want to learn more about. Implementation Roadmap Solution Management Roadmap Global Template Roadmap Upgrade Roadmap Other Roadmaps
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Five Phases of the Implementation Roadmap
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Item: Connect Mapping
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Summary
In this topic, you reviewed the basics of the ASAP methodology. You learned that the ASAP methodology is fully integrated into SAP Solution Manager, and Accelerated SAP roadmaps provide content, tools, and expertise from thousands of successful implementations. You also learned that there are several roadmaps available to the customer, the most popular being the Implementation Roadmap. Finally, you learned that the Implementation Roadmap has five phases: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go Live & Support.
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About This Topic

This topic introduces you to the use of SAP Solution Manager as a tool for implementation of SAP solutions. Estimated time to complete this topic: 30 minutes What's in it for me? Identify project management features of the SAP Solution Manager List the various elements of the Implementation Roadmap Identify the features of the Business Blueprint transaction in an SAP Solution Manager system List the most commonly used components within the Configuration transaction of the SAP Solution Manager
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Show Me: Explore Project Management Activities in the Roadmap

Now that we have explained the project management features available in the SAP Solution Manager, here is your opportunity to view each of these in detail.
Show Me - Watch a Demonstration. ( Help )
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Show Me: Explore Project Management Activities in the Roadmap

Now that we have explained the project management features available in the SAP Solution Manager, here is your opportunity to view each of these in detail.
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Elements of the Implementation Roadmap
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The main elements of the Implementation Roadmap are: Roadmap structure Viewing/text area Attachments area The roadmap structure gives the project team a list of what to do and when to do it. This appears on the left-side of the screen displayed. The roadmap structure can be filtered by roles so that each team member can focus only on those items requiring their attention. The viewing/text area, on the upper right-side of the screen, displays procedural guides, prerequisite information, and deliverables of the highlighted structure items on the left-side of the screen. The attachments area on the lower right-side of the screen displays various items, such as accelerators, issues, and supplemental documentation. In this area you can also carry-out various tasks, such as assigning project team members and tracking the status of the highlighted item in the roadmap structure.
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Show Me: Navigating the Project Roadmap

Now that we have reviewed the various elements of the Implementation Roadmap, let's view a demonstration of the various features discussed. To start the demonstration, select the Watch link.
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Let Me Try: Navigating the Project Roadmap

Here is an opportunity for you to work with the various features in the Implementation Roadmap. Select the Practice link to start the exercise.
Let Me Try - Practice the Procedure. ( Help )
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Features of the Business Blueprint

There are several features of a Business Blueprint transaction. We will focus on the following features: Blueprint structure Business scenarios Business process groups Associated items Blueprint document Each feature has a direct impact on the other. Let's take a closer look at these features and how they relate.
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Business Blueprint Features

The Business Blueprint structure is displayed on the left side of the screen. This structure is developed through the business process workshops; all requirements gathered are recorded and associated with a structure item. The content used to establish the structure is found in the Business Process Repository (BPR). The business structure displayed on this screen is based on a business scenario. The business scenarios are first defined, and then supporting business process groups are chosen from the BPR based on those scenarios. These decisions are based upon the activities outlined in the Business Blueprint phase of the Implementation Roadmap, where workshops are organized with the purpose of defining the business process needs of the project. On the right side of the screen, associated items are available to support the line items in the structure on the left. Additional features such as project documentation, transaction assignments, and graphical flow of processes are also available. Once the blueprint structure is finalized, the blueprint document can be generated and becomes the "master plan" for the
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realization phase of the project.

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Show Me: Features of the Business Blueprint

This demonstration will show you the various features of the Business Blueprint transaction. Select the Watch link to start the demonstration.
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Let Me Try: Features of the Business Blueprint

Now that you have viewed a demonstration on the Business Blueprint, you perform a task in the system on your won. Select the Practice link to start.
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Components of the Configuration Transaction

The purpose of the Configuration transaction is to use the Business Blueprint structure to configure IMG objects in your development system. Here is a list of the most commonly used components available in the Configuration transaction: Project documentation Transaction assignments Configuration of IMG objects Development items Test cases Graphics Training materials
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Functions of Configuration
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Using the blueprint document generated in the Business Blueprint phase, the project team will go into the Configuration transaction in the SAP Solution Manager to customize the attached development system. Customization is the configuration of the Implementation Guide (IMG) objects in the target system. The blueprint structure is replicated in the configuration screen. The associated items on the right side of the screen provide a place for documentation, administration, tracking, IMG objects to be configured, test cases, and team members assigned.
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Let me try: Features of Configuration

Now that we have discussed the features of Configuration, let's examine these features by viewing a demonstration. To launch the demonstration, select the Practice link.
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Configuration Testing Features: 1

Testing is one of most important components of Configuration. A crucial part of the Realization phase is the ability to test the functionality of the solution as you build it. Integrated into Solution Manager is the Test Workbench, which includes the test organizer, automated testing tools, and interfaces to third-party testing tools. The figure depicts the integration of the testing tools provided by the SAP Solution Manager.
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Configuration Testing Features: 2

This figure shows the components of the testing workflow, from the building of test plan to the execution of the test cases within the plan to the analysis of results. The benefits of the testing features include: Reduced time for test preparation and execution Single point of access to complete system landscape Central storage of testing material and test results Re-use of existing testing material
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Let Me Try: Testing Features of Configuration

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Summary
This topic focused on the various tool sets available in SAP Solution Manager. You reviewed the major project management features such as links to Microsoft Project and a work breakdown structure. You also learned about features of the Implementation Roadmap, such as the roadmap structure and the accelerators area. Finally, you reviewed the major features of both the Blueprint and Configuration transactions.
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About This Topic

The operations section of the SAP Solution Manager is the point of access to SAP support services, including remote services, on-site services, self-services, and best practices documents. Based on your solution configuration, recommendations for these services are triggered dynamically. The SAP Solution Manager is the delivery platform for services delivered as part of your maintenance agreement with SAP. This topic will introduce you to the functions available through Solution Manager that can help manage, support, and optimize the productive environment. Features such as solution monitoring, Service Desk, and Change Request Management are defined. Estimated time to complete this topic: 30 minutes What's in it for me? Describe the concept of Solution Monitoring using the SAP Solution Manager Explain the capability of the service desk features in SAP Solution Manager Describe some advanced features of the SAP Solution Manager
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SAP Solution Manager During Productive Operations
Customer's "central system" Customer's Help Desk Customer's link to SAP Services and Support
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Solution Monitoring
The continually increasing number of IT solutions and components is a growing challenge for the administration team in a computer center. The number of components has increased from what was required with SAP R/3 (including SAP instances, database, hardware, and operating system) to include an ever-growing range of technologies. As a result of this development, computer center managers demand a monitoring method that is centralized (with all information in one tool), yet can be extended to cover new components. Instead of classic system monitoring of individual system components, we now talk about Solution Monitoring, where entire business processes can be monitored as a whole across multiple components. This concept is realized through the following three monitoring sections within the SAP Solution Manager: 1. Business Process Monitoring 2. System Monitoring: Central System 3. Service Level Management
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Solution Monitoring
The continually increasing number of IT solutions and components is a growing challenge for the administration team in a computer center. The number of components has increased from what was required with SAP R/3 (including SAP instances, database, hardware, and operating system) to include an ever-growing range of technologies. As a result of this development, computer center managers demand a monitoring method that is centralized (with all information in one tool), yet can be extended to cover new components. Instead of classic system monitoring of individual system components, we now talk about Solution Monitoring, where entire business processes can be monitored as a whole across multiple components. This concept is realized through the following three monitoring sections within the SAP Solution Manager: 1. Business Process Monitoring 2. System Monitoring: Central System 3. Service Level Management
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Service Desk Features
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Now that we have talked about some of the features of solution monitoring, we will look at another component of the SAP Solution Manager: Service Desk. The service desk offers a complete infrastructure for organizing and operating a solution-wide support organization at your site. Features include: Message handling process Customer solution database Managing SAP Notes Solution Manager
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Show Me: Service Desk Example

Now that we have talked about the various features available in the service desk, let's view a demonstration of those features. To launch the demonstration, select the Watch link.
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Let Me Try: Service Desk

Since you have viewed a demonstration on the various features of the service desk, you can now work in the system on your own. Select the Practice link to start.
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Change Request Management

After reviewing the features of the Service Desk, let's examine some of the more advanced features of SAP Solution Manager. Two commonly used advanced features are Change Request Management and Solution Manager Diagnostics. Change Request Management, as part of the SAP Solution Manager, integrates service desk functionality for managing change requests. The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and maintenance cycle activities such as regular releases and implementation, upgrade, or template projects.
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Solution Manager Diagnostics

A key requirement for efficient and safe support of IT solutions is the ability to perform root cause analysis with speed and efficiency. Solution Manager diagnostics provides all functionality to centrally analyze and monitor a complete SAP solution. It also reduces the time needed to train a support consultant in root cause analysis.
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Summary
This topic reviewed the Solution Manager functions that help manage, support, and optimize the productive environment. The features included solution monitoring and the service desk. You also learned about advanced features of solution manager such as Change Request Management and Solution Manager Diagnostics.
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Module Summary
This product provided an overview of SAP Solution Manager. You reviewed the uses of SAP Solution Manager, such as allowing customers to integrate their SAP Solutions and manage other components, including the SAP Service Desk. You also learned that the ASAP methodology is fully integrated into SAP Solution Manager, and Accelerated SAP roadmaps provide content, tools, and expertise from thousands of successful implementations. You learned about the major features of both the Blueprint and Configuration transactions and how you can use these features to develop your own customized structure. Finally, you reviewed the features included in solution monitoring and the service desk and how these features help manage, support, and optimize the productive environment.
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About This Module: Introduction To SAP Solution Manager

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Page 1 of 1

About This Module

About This Topic

Solution Manager Definition

Customer's System Landscape

Item: Multiple Choice Single Response

Increasingly Complex Systems

Why Solution Manager?

Item: Multiple Choice Multiple Response

Solution Manager Usage Scenarios

Item: Multiple Choice Single Response

Benefits of SAP Solution Manager: 1

Benefits of Solution Manager: 2

Item: Multiple Choice Multiple Response

About This Topic

ASAP Methodology Defined

Standard ASAP Roadmaps

Item: Fill in the blank

Five Phases of the Implementation Roadmap

Item: Connect Mapping

About This Topic

Show Me: Explore Project Management Activities in the Roadmap

Show Me: Explore Project Management Activities in the Roadmap

Elements of the Implementation Roadmap

Show Me: Navigating the Project Roadmap

Let Me Try: Navigating the Project Roadmap

Features of the Business Blueprint

Business Blueprint Features

realization phase of the project.

Show Me: Features of the Business Blueprint

Let Me Try: Features of the Business Blueprint

Components of the Configuration Transaction

Let me try: Features of Configuration

Configuration Testing Features: 1

Configuration Testing Features: 2

Let Me Try: Testing Features of Configuration

About This Topic

SAP Solution Manager During Productive Operations

Item: Fill in the blank

Service Desk Features

Item: Connect Mapping

Show Me: Service Desk Example

Let Me Try: Service Desk

Change Request Management

Solution Manager Diagnostics

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