New Work Environment at Vodafone: Campus Manual

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Campus Manual
New work environment
@ Vodafone
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Dear Colleagues,
The move to the Vodafone Campus is the start of a brand new chapter and a new
way of working for all of us. Communication with each other will be faster,
collaboration will be easier and there will be fewer hierarchies. Some of you may
encounter a few initial problems and feel unfamiliar in the new working
environment, yet the advantages far outweigh the disadvantages, so lets make
the most of this unique opportunity.
I urge you to embrace the campus concept and trust in the positive feedback
that weve received from the people who tested it out in a pilot project. Although
many of them were initially sceptical, they dont want to go back to their old
offices now. The modern campus environment is fun to work in and it promotes
creativity and collaboration.
Im particularly looking forward to being in an inspiring and motivating open
space workplace. I know that open space working can be a challenge to
concentration. In my case, Im not particularly bothered by the noise, but it is
strange that people are able to approach me directly.
Weve published a manual containing important information about the campus
to help you during the first few days and weeks.
I hope you get off to a great start at the campus!

Burkhard Wussow
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Table of content
[ 01 ] The Vodafone Campus
[ 02 ] Mobile Working
[ 03 ] The Office
[ 04 ] Working Together
[ 05 ] Technology
[ 06 ] Special Areas
[ 07 ] Services
[ 08 ] Safety & Security
[ 09 ] At a Glance
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The Vodafone Campus
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[ 01 ] Location and address
[ 02 ] Car park access
[ 03 ] The building staff and visitor
access
[ 04 ] Guidance and orientation system
[ 05 ] How to find people
[ 06 ] Local infrastructure
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Vodafone D2 GmbH or
Vodafone Group Services GmbH
Ferdinand Braun Platz 1
40549 Dsseldorf
Tel.: 0211/533-0 or 0211/820-0

By car
From Mnchengladbach take the Bderich/Handweiser
exit onto Heerdter Landstrae/Pariser Strasse.
The Campus will also be accessible from the B7 / A52 via a
new exit Heerdter Lohweg when it is completed in 2014.
From Essen take the B7 / A52 up to the Ltticher Strasse
crossroads via Seestern
From city centre approach via the Rheinkniebrcke bridge
through the Rheinalleetunnel

By public transport
From Dsseldorf central station take the underground train
service U74, U76 or U 77 to the Prinzenallee stop. From
there its an approx. 200 m walk to the Vodafone Campus.
Walk in the direction of Willsttterstrasse from the station.
The Vodafone Campus
Location and address
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The Vodafone Campus
Car park access
Multi-storey car
park
Visitor car park
Underground
car park
There will be 1571 spaces in a multi-storey car park, 447 in an
underground car park and 238 in an outdoor car park.
Campus underground car park
The entrance to the underground car park is on
Willsttterstrasse
Access for employees with company ID card (who are
authorised to use the car park)
Access for bicycle and motor cycles via bell on the barrier
Campus multi-storey car park
Access for employees with company ID cards
(who are authorised to use the car park)
Further parking options
There is also an outdoor car park for visitors
Note: There are three possible approaches to the Vodafone
Campus and the car parks.
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All entrances to the Campus buildings are on the courtyard side.
The courtyard is a public area the links the building sections.
In addition to the ground floor entrances, the Campus can also
be accessed via the underground car park for protection against
the elements when walking from one section to another.
The Vodafone Campus
The building staff and visitor access
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The colour coding on the inside section reflects the
corporate design colours:
Section H (high rise) is corporate red
Section A is pale and medium blue
Section B is pale, medium and dark green
Section C is pale and dark purple
The crche is fuchsia
The conference area in Section A will also be
corporate red
The Vodafone Campus
Guidance and orientation system
Campus
side
All office areas which face the inner courtyard are
designated as Campus side. All office areas facing
outside are designated city side.
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Overview

The Vodafone Campus
How to find people
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4.OG 4.OG
3.OG 3.OG
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1.OG 1.OG
EG EG
Skylounge Gste/Kche Innovation C+E
Dachterrasse
PR PR
Exco V &Exco K K
K VR Group
Callcenter ExcoO OD OI OA
Empfang Shop Foyer Cafbar Konferenz Konferenz Andachtsraum Ausbildung /
PRfer
Luftraum
OC
C Exco
Exco E + alle HAL FE EM EN EP
OA TW
CB
CB
GBR
WXO/WXM/WXH
Bibliothek
TYx
EK / VGE M2M T Exco + alle T- HALs
TY
TE (TE/TP/TK)
TS
CT Betriebsrat
Bibliothek
FP
PI P Exco PB/PL/PC/PA
FW
FO FXA FO
F Exco FS
WExco
PD PP PD
FC
PD
FO FO
TM CP CB CO CP
OXW OI OA
WP WXS/WXW WP
CC CR CR Exco CC
WXP/W
EP ES EC / ED
CM
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1.OG 1.OG
EG EG
Dachterrasse
PR PR
Exco V &Exco K K
K VR Group
Callcenter ExcoO OD OI OA
PRfer
Luftraum
OC
C Exco
OA TW
CB
CB
GBR
WXO/WXM/WXH
Bibliothek
TYx
TY
TE (TE/TP/TK)
TS
CT Betriebsrat
Bibliothek
FP
FW
FO FXA FO
F Exco FS
WExco
PD PP PD
FC
PD
FO FO
TM CP CB CO CP
OXW OI OA
WP WXS/WXW WP
CC CR CR Exco CC
WXP/W
EP ES EC / ED
CM 8.OG 8.OG
7.OG 7.OG
6.OG 6.OG
5.OG 5.OG
4.OG 4.OG
3.OG 3.OG
2.OG 2.OG
1.OG 1.OG
EG EG
Group
BR
Group Terminals
Financial Serv.
Consumer Serv. Marketing
Partner
Markets
R&D
IS Services
IST Team
Bibliothe
Restaurant / Work Caf Anlieferung
FM Zentrale
Products &
IT Services
Networks
TY
TN (TG/TT)
Eventflche Printcenter PXM Medical Fitness Friseur Shop
Group Security
PXU / PXS
PSUL
SLZ TO TO
Group NSU TO
GSOC
ProjektbereichT Labore TFAO / GSOC / TraceroomTG/ NSU
TA Labore Testing AP's TN (TD/TA)
NMC/ NSU
TN (TT/TA) / TI
TI
NMC/TO
Products &Services
R&D
Startu
IS Services
EVO Team/ Group
Recruit.
Team Networks
R&D Products &Services
Floor
Support
TI
8.OG 8.OG
7.OG 7.OG
6.OG 6.OG
5.OG 5.OG
4.OG 4.OG
3.OG 3.OG
2.OG 2.OG
1.OG 1.OG
EG EG
Group
BR
Group Terminals
Financial Serv.
Partner
Markets
R&D
IS Services
IST Team
Bibliothe
FM Zentrale
Products &
IT Services
Networks
TY
TN (TG/TT)
Group Security
PXU / PXS
PSUL
SLZ TO TO
Group NSU TO
GSOC
ProjektbereichT Labore TFAO / GSOC / TraceroomTG/ NSU
NMC/ NSU
TN (TT/TA) / TI
TI
NMC/TO
Products &Services
R&D
Startu
IS Services
EVO Team/ Group
Recruit.
Team Networks
R&D Products &Services
Floor
Support
TI

Section B
Section C
Section A
Section A_H
Section A_H Section A Section B Section C
Works council
Customer
Customer Operations
Enterprise
Finance
HR
Strategy & Wholesale
Technology
Ex-Co
Corporate Communications, Govt.
Relations and Regulatory Affairs,
Foundations
Central special units.
Mail/FM centre
Vodafone Group Services
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7.OG 7.OG
6.OG 6.OG
5.OG 5.OG
4.OG 4.OG
3.OG 3.OG
2.OG 2.OG
1.OG 1.OG
EG EG
Dachterrasse
PR PR
Exco V & Exco K K
K VR Group
Callcenter Exco O OD OI OA
PRfer
Luftraum
OC
C Exco
OA TW
CB
CB
GBR
WXO/WXM/WXH
Bibliothek
TYx
TY
TE (TE/TP/TK)
TS
CT
Betriebsrat
Bibliothek
FP
FW
FO FXA FO
F Exco FS
WExco
PD PP PD
FC
PD
FO FO
TM CP
CB
CO
CP
OXW OI OA
WP WXS/WXW WP
CC CR CR Exco CC
WXP/W
EP ES EC / ED
CM
The Vodafone Campus
Organisational units in Section A-H
Overview

Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Technology
Ex-Co
Corporate Communications, Govt. Relations & Regulatory Affairs, Foundations
Central special units
Mail /FM centre
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The Vodafone Campus
Organisation units in Section A
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6.OG 6.OG
5.OG 5.OG
4.OG 4.OG
3.OG 3.OG
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1.OG 1.OG
EG EG
Dachterrasse
PR PR
Exco V & Exco K K
K VR Group
Callcenter Exco O OD OI OA
PRfer
Luftraum
OC
C Exco
OA TW
CB
CB
GBR
WXO/WXM/WXH
Bibliothek
TYx
TY
TE (TE/TP/TK)
TS
CT
Betriebsrat
Bibliothek
FP
FW
FO FXA FO
F Exco FS
WExco
PD PP PD
FC
PD
FO FO
TM CP
CB
CO
CP
OXW OI OA
WP WXS/WXW WP
CC CR CR Exco CC
WXP/W
EP ES EC / ED
CM
Section B
Section C
Section A
Section A_H
Overview

Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Technology
Ex-Co
Corporate Communications, Govt. Relations and Regulatory Affairs, Foundations
Mail/FM centre
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8.OG 8.OG
7.OG 7.OG
6.OG 6.OG
5.OG 5.OG
4.OG 4.OG
3.OG 3.OG
2.OG 2.OG
1.OG 1.OG
EG EG
Group
BR
Group Terminals
Financial Serv.
Partner
Markets
R&D
IS Services
IST Team
Bibliothe
FM Zentrale
Products &
IT Services
Networks
TY
TN (TG/TT)
Group Security
PXU / PXS
PSUL
SLZ TO TO
Group NSU TO
GSOC
Projektbereich T Labore TFAO / GSOC / Traceroom TG / NSU
NMC / NSU
TN (TT/TA) / TI
TI
NMC /TO
Products & Services
R&D
Startu
IS Services
EVO Team / Group
Recruit.
Team
Networks
R&D Products & Services
Floor
Support
TI
The Vodafone Campus
Organisation units in Section B
Section B
Section C
Section A
Section A_H
Overview

Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Technology
Ex-Co
Mail/FM centre
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8.OG 8.OG
7.OG 7.OG
6.OG 6.OG
5.OG 5.OG
4.OG 4.OG
3.OG 3.OG
2.OG 2.OG
1.OG 1.OG
EG EG
Group
BR
Group Terminals
Financial Serv.
Partner
Markets
R&D
IS Services
IST Team
Bibliothe
FM Zentrale
Products &
IT Services
Networks
TY
TN (TG/TT)
Group Security
PXU / PXS
PSUL
SLZ TO TO
Group NSU TO
GSOC
Projektbereich T Labore TFAO / GSOC / Traceroom TG / NSU
NMC / NSU
TN (TT/TA) / TI
TI
NMC /TO
Products & Services
R&D
Startu
IS Services
EVO Team / Group
Recruit.
Team
Networks
R&D Products & Services
Floor
Support
TI
The Vodafone Campus
Organisation units in Section C
Section B
Section C
Section A
Section A_H
Overview

Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Technology
Ex-Co
Mail/FM centre
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Pharmacies
Prinzenpark-Apotheke
Hansaallee 111
0211/56618030
Benediktus Apotheke
Niederkasseler Kirchweg 8
0211/552393
Stern-Apotheke
Nikolaus-Knopp-Platz 31
0211/501043

Bakery
Oehme Brot & Kuchen
Hansaallee 105a
40549 Dsseldorf
0211/5211308

Restaurants
Casa Mattoni
Hansaallee 228
40547 Dsseldorf
0211/5367171
Kitzbhler Stuben
Hansaallee 165
40549 Dsseldorf
0211/591144
Ristorante Amici
Lricker Strae 1
40547 Dsseldorf
0211/5367967
Asia fnf Sterne Restaurant
Hansaallee 247
40549 Dsseldorf
0211/52055862

The Vodafone Campus
Local infrastructure
Supermarkets
real,- SB-Warenhaus
Schiessstrae 31
40549 Dsseldorf
0211/157689-0
Kaisers Supermarkt
Wickrather Strae 4
40547 Dsseldorf
0211/524850

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Page 15
Underground stations
Dominikus-Krankenhaus
Underground connections from this
station: U75
Prinzenallee
Underground connections from this
station: U74, U76, U77
Petrol stations
Aral AG
Pariser Strasse 82
0211/501372
aral.de
Star Tankstelle
Nikolaus-Knopp-Platz 5
0211/501006
star-tankstellen.de
The Vodafone Campus
Local infrastructure
Offices for external personnel
Am Seestern 1
Office areas for external service providers
can be leased in Section A
Ground floor to 3rd floor
Contact Jakob Willibald
willibald@real-asset.de
089/8905982-11

Public parking
P+R U Simon-Gatzweiler-Platz
Simon-Gatzweiler-Platz

Cashpoints
Deutsche Bank
in the Section H foyer (next to the
shop)
Stadtsparkasse
Am Albertussee 1
Sparkasse
Hansaallee 31
Sport
Alma@Oberkassel
Beachvolleyball, Badminton,
Keep fit etc.
Hansaallee 289
40549 Dsseldorf
0211/5382938
alma-oberkassel.de
Tennishalle Heerdt GmbH & Co KG
Am Heerdter Hof 38
0211/5694913
tennishalle-heerdt.de
Co-working space
K-LAN Dsseldorf
Schiessstrae 43
40549 Dsseldorf
k-lan.org/k-lan-fuer-coworker/
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Mobile Working
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[ 01 ] Working in different places
[ 02 ] What exactly does it mean for us?
Page 17
Mobile Working
Working in different places
There are around 4,600 workplaces and 3,200 work options at the Campus.

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Libraries/silent areas

Meeting rooms
Park
Bistro
Project rooms
Think Tanks
Meeting points (kitchen)
Roof terrace
Lounges
Restaurant/Work Caf
(zustzlich: 1.200 Pltze)
Twin workplace
Page 18
Attractive and varied work areas
create an inspiring working environment and encourage spontaneous communication.

Mobile Working
Working in different places
Office areas Special areas (e.g. libraries)
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Page 19
Mobile Working
What exactly does it mean for us?
More independence and flexibility, but also the need to show more
consideration to others
Use the various workplaces and work options at the Campus, in your Home Office
or when travelling
Select the most suitable workplace for the activity you are performing
In a mobile working scenario, no desks are allocated to specific personnel. All
work areas are shared by everyone. They have standardised furniture and
equipment.
Clean Desk Policy
Maintain confidentiality by clearing your desk before you leave it
If youre going to be away for a while (e.g. a long meeting or end of the
workday) always clear your desk so that other colleagues can use it.
Short communication paths with new opportunities for fast and simple team
communication

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Page 20
The Office
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[ 01 ] Desks
[ 02 ] Special areas on the office floors
[ 03 ] Ergonomics
[ 04 ] Think tanks
[ 05 ] Communication zones
[ 06 ] Meeting points | kitchens
[ 08 ] Shared meeting rooms
[ 09 ] Libraries
[ 10 ] Office technology room
[ 07 ] Meeting rooms
Page 21
The Office
The desks I
Planning concept
2 - 6-desks, either in a staggered arrangement or opposite each other
Located along the facade in the entire Campus.
Equipment
1600x800x720mm desk with
crank or electrical height
adjustment
1 x 3OH x 800mm personal
filing space (2 running metres)
per employee or locker if
required
Optional team filing space
Rotating office chair
Rimowa trolley
Table divider
Optional acoustic privacy
panel
Lamp

Filing area/ or locker
Standard desks for mobile workers
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Equipment
1600x800x720mm desk
with crank or electrical
height adjustment
filing space (2 running
metres)
per employee in the direct
vicinity
Optional team filing space
Roller container
Table divider
panel
Lamp

Personal/ team filing space (optional)
Planning concept
Standard desks for staff with permanent
workplaces
Page 22
The Office
The desks II
Planning concept
Bench with 4-8 desks
Located in the open space in the central zones at the Campus
Equipment
2x 2400x800x720mm workbench with 6-8 desks
Corresponds to 6 standard desks 1600mm or
8 Flex-Desks 1200mm
Alternatively a high bench 3x 1600x800 at standing height
with a higher office chair
Direct access to the lockers
Table dividers
Optional acoustic privacy panel facing the corridor
Lamp
Lockers
Flex-Desks
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Planning concept
Filing space / optional locker
Alternative as 2m table
Desks with extra filing space
Equipment
1600x800x720mm desk
with crank or electrical
height adjustment
+ 800x800mm side table
Or: 2000x800x720mm
desk
filing space per employee
Roller container or
Rimowa trolley
Team filing area or lockers
Table divider
panel
Lamp
Page 23
The Office
Special areas on the office floors
In addition to the desks, the office areas have a range
of special areas for employees to use.
For example, there are meeting rooms for six to eight
people for formal communication, communication
zones for informal communication and meeting
points/kitchens for breaks/ the opportunity to chat
and make yourself a drink.
Meeting rooms Communication zones Meeting points
The think tanks provide an opportunity to think or
communicate in a quiet atmosphere and there are also
office technology rooms equipped with multifunction
printers, mailboxes and filing areas.

Each special area is described in detail on the following
pages.
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Page 24
Our current online training course includes everything you need to know about office ergonomics:
http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302

The Office
Ergonomics
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Page 25
The Office
Think tanks
Lounge module
furniture
Lounge chairs
Round table
Innovation module
furniture
Multifunctional chairs,
e.g. Innovation C model

For 1-3 persons, approx. 8m, not bookable
Lounge
Innovation Standing
Working
Working module
furniture
Round table
2-3 meeting chairs
Standing module
furniture
High meeting table
3-4 high chairs/stools
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Page 26
The Office
Communication zones | lounges
1-5 persons, approx. 4-10m
Multifunctional communication element for ad-hoc-
meetings
Places to sit and think or read
Located close to the desks for quick access
Only possible if the desk layout is changed (e.g. group of 6)
or at HAL workplaces
Furniture
Seating area/ couch
Armchair
Side table
Floor/table lamps
as required

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Page 27
The Office
Meeting points | kitchens
Equipment
Cupboards and shelves,
cutlery drawer
Sink with Grohe water
dispenser (fizzy,
medium, still, 100C hot
water), dish washer,
paper towel dispenser
Waste separation
system for residual and
packaging waste
Fridge, coffee machine
Seating at the window
looking out onto the
courtyard
High chair and stand-up
table

Layout 1 facade side
Layout 2 central zone
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Page 28
The Office
Meeting rooms
Bookable for 6-8 persons
approx. 21-24m
Technical equipment
Basic meeting room:
46 LC display in the media wall,, some with VC function,
VGA/audio and HDMI, 4x Schuko, 2xLAN next to the table,
some with wall-mounted whiteboard, flipchart

Meeting room with high benches: 40 LC display on the
media wall without VC function, VGA/audio and HDMI, 4x
Schuko, 2x LAN next to the table, wall-mounted whiteboard,
flipchart

The meeting rooms are always close to the
stairwells/lifts and to a meeting point/kitchen.
Meeting rooms at the Campus are available in the
following sizes and with the equipment stated.
All meeting rooms can be booked.
Equipment
2/3 basic with table 2000x1200x720mm
1/3 with high benches 2400x1200x1200mm
6-8 meeting chairs
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Page 29
The Office
Shared meeting rooms (project rooms)
Project room and work area
Approx. 21-24m
Not bookable
Specifically assigned to the
departments
Equipment
2 desks - 2400x800x720mm
Space for up to 3 staff or up
to 4 external staff to work

The shared meeting rooms are assigned to the
departments and have three standard or four
Flex-Desks.
These rooms are used for communication
intensive project work, and by people who need
to concentrate on a task either alone or with
other team members.
You can use this room flexibly in liaison with your
line manager.
This room cannot be booked.
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Page 30
Places for obtaining information, individual learning,
undisturbed working, thinking
Books and publications are made available. Staff can
also bring in and loan out own books.

The Office
Libraries
Conduct in libraries
No phone calls
Quiet conduct
No meetings
No eating
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Page 31
Multifunction printers, mailboxes, paper
and document disposal & team filing space
The office technology rooms are approx. 25m walking
distance from the home base.
They are centrally located and have a central
multifunction printer.
Facility Services fills up printing paper and toner
automatically.
Confidential documents and waste paper can be
disposed of here.
Next to the mailboxes are additional cupboards for the
team filing.
The Technology section of this manual includes
technical information about using the printer.
The Office
Office technology room
Sample office area layout
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Page 32

Working together at the
Campus
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[ 01 ] Good workplace conduct and practices
Page 33
Working together at the Campus
Good workplace conduct and practices
Filing/ documents Clean desk-policy Approachability
,76
Meals at the desk Consideration Openness
In the new work environment at the Campus many things are
different.
Mobile working in an open space concept demands
consideration to others. We have to avoid all the things that
could disturb out colleagues in the home base in all our
interests.
So how can we foster good working relationships at the
Campus?
Weve listed some of the main rules that have proven to be
effective so that you have an idea of good practices. Theyre
subject categorised. All you have to do is click the subject
button.

Remember
If something is bothering you, say something!
Take advantage of the opportunity to define rules for your
team with the other team members.
*Click on the symbols for further information
Conversations Meetings Telephony/VC
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Page 34
Conversations
Please ensure that

you keep your voice at a normal volume when you speak.
Nothing attracts more attention than very loud or very quiet
talking.
you communicate with your colleagues, but always consider
where the best place to do this is beforehand.
everything that doesnt have to be discussed at the
workplace is discussed in the think tanks or meeting points.
you dont hold confidential conversations at your desk.
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Page 35
Meetings
Please ensure that

you never hold meetings involving more than two to three
people at your workplace. Use the think tanks, meeting or
conference rooms.
you always select the meeting venue according to the
number of participants, the confidentiality level and the
intensity of the agenda.
you book a room for your meeting (booking system).
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Page 36
Phone calls/ video conferences
Please ensure that

you adjust the level of your voice when talking on the phone. Use
a headset if necessary because people who use headsets talk more
quietly.
you use a think tank or conference room for video conferences.
your phones ring tone is set to quiet (e.g. use the vibration
function).
you redirect phone calls to a colleague after informing him or her
or activate your mailbox when you leave your desk.
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Page 37
Filing/documents
Please ensure that

you only print out documents that are absolutely necessary
in paper form. The Campus has a paperless office concept
and physical filing options are limited.
you use the electronic filing system, dont file duplicate
documents and use sharepoints.
you dont leave customer-relevant or other sensitive
documents on your desk if youre going to be away from it for
a while.
you file documents according to importance and access
frequency..
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Page 38
Clean desk policy
Please ensure that

you clear your desk before you leave the office. Personal
items, work documents and waste
should all be removed from the desk.
you also clear your desk when you know that you wont be
returning soon.
you clean flip charts or whiteboards after using them so that
your colleagues can start to use them straight away at the
next meeting.
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Page 39
Approachability
Please ensure that

you signalise to people around you whether you are
approachable or not in a specific work situation. It makes
sense to use pre-defined signals (e.g. traffic lights, red/green
cards or flags).
you show consideration to people who you wish to
approach. Respect their signals.
you use the chat option. Its quick and easy.

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Page 40
Meals
Please ensure that

you avoid eating at your desk. Food odours can be perceived
as unpleasant by other people and disturb your colleagues.
you use the staff restaurant or meeting points to eat. The
meeting points are on the office floors and easily accessible
from your workplace. You can consume snacks there in a
pleasant atmosphere.
a break is a genuine break!
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Page 41
General consideration
Please ensure that

you approach your colleagues if you want to discuss
something with them instead of shouting across the room
and drawing attention to yourself.
you dont approach colleagues for every single thing that
you want to talk to them about but make a list of topics to
discuss at one time.
you dont use PC loudspeakers at your desk in everyones
interest.
.
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Page 42
Open-mindedness
Please ensure that

you are always open-minded towards your colleagues.
you speak to your colleagues in a friendly tone of voice,
even if you are annoyed about something.
you share lessons learned and experiences at the Campus
with your colleagues.
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Page 43
Technology
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[ 01 ] IT equipment
[ 02 ] Unified communications
[ 03 ] Media technology/ VCs
[ 04 ] Printing, scanning, copying & faxing
[ 05 ] Booking meeting rooms
[ 06 ] Campus App
Page 44
Technology
IT equipment
IT supports the mobile working concept at the new Campus. Every VF employee uses a notebook, a headset and a
mobile phone for flexible mobile working.
With the notebook you can connect to the Wi-Fi or network cable anywhere on the Campus to access the Group
drive and their e-mail account. Wi-Fi is available throughout the entire Campus. There are fixed network
connections at every desk. Active connections that can be used are marked with a red dot.
The paper-free office concept applies at the Campus. Thats why the virtual filing areas for each member of staff
have been enlarged. Group drives now have 5GB storage space and e-mail inboxes to 1GB.
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Page 45
The Campus offers an innovative and ultra-modern network
for wireless and cable connections. There is almost 100% Wi-Fi
and LTE coverage for high quality telephone and
communication services.
There are three telephony solutions oriented on the three
workplace scenarios:
Mobile working scenario
Laptop with Lync client, mobile phone and headset
Permanent workplace scenario
OfficeNet fixed network phone, mobile phone, a headset
and the Lync client (external inbound calls are not
possible)
Special applications
Avaya ACD PBX (e.g. GSOC, switchboard, call centre/
hotline)
The hardware may differ, depending on the time of procurement.
You can find information on using the Lync client at:
https://sharepoint.vodafone.com/global/UnifiedCommunicationsService/LyncUserGuides/
Lync Training Documentation Library/06. Deutsche Version.aspx

Technology
Unified communications
OfficeNet
Mobile phone Headset Notebook + Lync client
OfficeNet
fixed network phone +
mobile phone
Headset Notebook + Lync client+
OfficeNet PC client
ISDN/analogue Fax Fax server
Call Centre/ ACD
Mobile working scenario
Permanent workplace scenario
Special applications
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Page 46
The Campus has plenty of meeting rooms that can be
equipped with AV (audio visual) and VC (video conference)
technology if necessary.
You can connect your external media via analogue (VGA) and
digital (HDMI, display port) ports. Many of the think tanks also
have media technology.
All bookable rooms can be booked with the room booking
system, Outlook, the Campus App or on the display outside
the room. (Please refer to the section on booking meeting
rooms).
If you book a room with a VC system, all invited participants
are provided with all the relevant information about dial in and
connection establishment.
You can then also hold video conferences via the Lync client
on your laptop.
Technology
Media technology | video conferences
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Page 47
Technology
Printing, scanning, copying & faxing
The multifunction printers in the office technology rooms are
the place to go for printing, copying, scanning and faxing.
Print jobs can be collected from any multifunction printer in the
building after authentication with your employee ID card.
Print jobs which are not collected are automatically deleted after
24 hours.
Scanned documents are sent to your e-mail account, with the
option to have them sent to other e-mail addresses. You also
receive faxes in your e-mail inbox. Faxes are sent from the
multifunction printer.
A4 and A3 print formats are possible, in black and white or
colour, or duplex.
The standard setting is A4, black and white, duplex.

The TFM service provider provides printer support.
This service includes toner replacement, paper jam removal
and simple fault remedy.
There is a 24-hour helpdesk available 365 days a year for
printer support:

Helpdesk no.: 0172 33099 1206
E-mail: vodafone.helpdesk@hochtief.de
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Page 48
Configuration of the printer at your laptop
The new printer needs to be configured on your laptop, before
you can use it. Please proceed as follows:
1. With click on the Windows start button the process starts.
2. Click on Devices and Printers in the click selection
menu.

3. Next step is to click on Add a printer
.

4. In the appeared message box click on Add a network
printer .
5. In the appeared message box select the second item and
enter \\print-de\SecurePullPrint.
6. The Next button will automatically test the connection
to the printer and install the print driver on your computer.
Technology
Print Solution - Hinweise zur Nutzung
You will find several business centres at the campus that host
the printers. Usage of printers in the open space is not permitted.
The multi-function devices allow you to

Print (black/white and colour)
Copy (black/white and colour)
Scan
Fax

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Documents can only be printed in the so called pull-print
mode, i.e. after a successful identification of the user at
the printer.
A poster at the wall of the business centres explains you
the most important functions of the device.
A service team will cater for the supplies of the printer like toner,
paper, etc. Smaller amounts of paper will be stored next to the
printer and employees can use it to re-fill the device.
Page 49
First-Time Registration Process
All employees that are entitled to use the pull-print solution,
need to register at the device before they can print.

1. Please swipe your employee ID on the card reader that is
installed on the device.
2. The card reader will confirm the successful validation of your
user data with a beep tone.
3. Press Login and enter your email address at the soft
keyboard at the operation panel.

4. Then enter your windows password and press okay.

5. If you have successfully accessed the device the main-
screen will appear.
6. End of the first-time registration process.

Usage of the Multi Function Device
1. The card reader on the printer validates the data on your
employee ID-card
2. The card reader confirms the successful validation with a
beep tone.
3. The MFD shows all functions that are available in the main
display.
4. Apart from the functions scan, copy, and fax, the display
will also show your print jobs. Chose the document that
you would like to print from the list and press print.
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Technology
Print Solution - Hinweise zur Nutzung
Page 50
The Campus has 216 bookable meeting rooms on the various floors, in the conference zone
and in the training area.
You have the following options to book meeting rooms, cancel bookings and book other
services:
Web access to the room booking system: https://raumbuchung.vodafone.com,
Bookings made via the web user interface can only be changed on the web user
interface.
Outlook plug-in: Create a meeting by entering the date, time and no. of participants.
The room booking tool imports the data and suggests a room.
If you need a room at short notice, you can book a meeting room on an ad-hoc basis with
restricted options.
Direct booking on the display outside the room or
Booking of the room with the Campus App.
A meeting room booking is automatically cancelled if no check-in is made on the display
outside the room within 15 minutes of the booked meeting commencement time.
Further support for meeting room bookings:
Service line 0211/533-5454
E-mail: FU-D2.Buchung@vodafone.com
Please remember that a catering service is only available for the rooms in the conference
zone.

Web access
Outlook plug-in
Display outside the room
Technology
Booking meeting rooms
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Page 51
Technology
Campus App
The Campus App is a mobile application in English and German providing information about the Campus. You can use it to navigate
your way through the entire building. When you activate it, it tells you exactly where you are in the Campus and all the things that are
close to your location. You can also use the Campus App to navigate to a selected location, such as the next office technology room.
In addition to the indoor navigation function, the Campus App can also be used to book meeting rooms and obtain other information
such as emergency and service numbers, staff restaurant menus and Vodafone news.
The Campus App works on Apple iPhones, Android phones, WebPage for RIM (Blackberry) and other platforms such as Windows
Phone. Only staff with a Vodafone account can download the app from the internal app store.
Every employee will be sent the app download link by e-mail.

The final design may not be as illustrated
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Page 52
Special Areas
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[ 01 ] Foyer reception | coffee bar | Vodafone shop
[ 02 ] Conference zone conference rooms | training
[ 03 ] Prayer room I silent room
[ 04 ] Food service concept - staff restaurant
[ 05 ] Bistro | shop
[ 06 ] Event area
[ 08 ] Rest room | mother & child room
[ 09 ] Works Councils | Central Works Council |
Disabled Persons Representative
[ 07 ] The 18th floor Skylounge | Innovation Centre |
roof terrace
[ 10 ] Smoker pavilions
Page 53
There is a customer experience route across several
floors of the high rise building. The areas on this route
are Vodafones calling card. They demonstrate our
innovative competence and allow people to
experience our brand.
The main and visitor entrance to the high rise building
leads into the inviting foyer on the ground floor where
visitors can announce their arrival at reception or
check-in at the terminal. From the foyer, the transition
to the open-plan Vodafone Shop and a coffee bar is
very smooth. From here there is direct access to the
conference zone in Section A. There is also a Deutsche
Bank cashpoint in this zone.
The tour of various theme rooms on the ground floor
showcases current products, technology and design
(e.g. in the Vodafone Shop). These, in conjunction with
the Campus design, enables the customer to
experience our innovative strength.

Special Areas at the Campus
Foyer reception | coffee bar | Vodafone shop
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Page 54
The conference zone is on the ground floor of Section A.
All rooms in the conference zone have video conferencing
systems and wall-mounted displays.
They can be booked with the central room booking tool or on
the display outside the room.
The size of the rooms in the conference zone can be altered
by mobile walls and different seating options are available.
There is on-site support in case of technical problems in the
conference rooms.
The rear part of Section A is the location of the training rooms.
These can also be booked with the central room booking tool.
The trainees also have a brainstorming area and a Vodafone
shop element for training purposes.
Conference zone conference rooms | training
Training
Conference
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Page 55
There is a prayer room, also called the silent room, close to
the ground floor entrance in Section A.
The prayer room is a peaceful and calm area for prayer,
meditation and retreat. It can be used by all employees.
The room has three areas so that people are not interrupted
during prayer or meditation when others enter the room.
Entrance area with a shelf for shoes and other items
Washing area with foot and hand basins
Prayer area
The prayer room has a neutral design with a wind rose
depicting all the directions of the compass.

Prayer room I silent room
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Page 56
Food service concept
The Aramark food service at the Campus operates according
to the following principles:
Fresh prepared meals every day
High quality and fresh foods and beverages prepared by
Aramark itself
Menus including regional and seasonal dishes
Extensive range of products that varies each day
Front cooking
Own patisserie sweet and salty pastries
Sustainable quality and hygiene management

* Conference catering is available in the conference
rooms on the ground floor of Section A
** Vending machines (drinks and snacks) on the
ground floor of Section C can be used at all times

Where can I get what?
*
**
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Page 57
Food service concept staff restaurant
The staff restaurant and cafeteria are on the ground floor of
Section B. Some of the 1,200 seats are in an open plan area
while others are in differently designed zones.
The food products are collected from various theme-oriented
pavilions, each with two different freshly prepared dishes.
Pavilion 4 has fresh cooked meals based on celebrity chef
Nelson Mllers recipes. Once a month, Nelson will come
along to cook for restaurant guests himself.
The cafeteria and restaurant are also available to employees
outside the main meal times as a Work Caf. The different
zones provide space to work in different atmospheres. Wi-Fi
and electric plugs are available throughout the cafeteria and
restaurant.
The areas around Pavilions 5 can be separated from the
restaurant for special events.

Cafeteria (A) Restaurant (B) Sample views
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Pavilion 2
+
Pavilion 1 Pavilion 3 Pavilion 5
Pavilion 4
At different
pavilions
4 1 2 5 3
B
A
Page 58
The bistro, a shop and a vending machine station are located in the
tip of Section C, on the ground floor, for snacks.
All three zones can be accessed from the Campus courtyard.

Bistro, Shop
for employees, guests and visitors, direct consumption or ToGo
Coffee and dairy products
Snacks, panini and sandwich,
Take-Away articles, and Fair-Trade products
Hot and cold snacks
Sweet and salty pastries from own patisserie
Soft- and vitamin-containing drinks, fresh juices

Vending machines
for employees, guests and visitors
Cool drinks and trendy beverages in bottles
Sweet and salty snacks
Open 24/7
Bistro | shop
Bistro
Shop
Bistro
Shop
Vending machines
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Vending machines
Page 59
The event area is located in the tip of Section C, on the
ground floor.
It can be used for various events and the furniture can be
varied. (Seating for max. 210 persons).
Use of the technical equipment in this area has to be
arranged with the eventmanager of Facility Management.
Hotline number: 0172/33099-1206
vodafone.helpdesk@hochtief.de
https://workspace.vodafone.com/Germany/Property

Event area
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Page 60
There is an Innovation Centre, restaurant and the
Skylounge on the 18th floor.
The Innovation Centre is a presentation and
exhibition area for customers and staff events, and
for press conferences. There are also rooms here for
confidential customer meetings.
The Innovation Centre is Vodafones calling card. It
demonstrates the companys innovative
competence high above the Dsseldorf skyline.
A stairway leads from the 18th floor to the roof
terrace.
The restaurant , Skylounge and roof terrace can be
used by all Vodafone staff.
18th floor Skylounge | Innovation Centre I roof terrace
State of design
19th floor roof terrace
Accessible roof area
18th floor
Sample photos Sample photos
Innovation Centre
Skylounge/Restaurant
Kitchen
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There are two rest rooms or mother &child room at the
campus.
One is on the second floor of section B, the other one
on the third floor of section A.
The rest room offers expectant or breast-feeding
mothers the possibility to lay down and repose.
The room is also equipped with a fidge.
Rest room | mother & child room
Example
Page 62
Works Councils | Central Works Council | Disabled Employee
Representative
The employee representation bodies Central Works Council, Works Council and Disabled
Employee Representative are located on the sixth floor of Section H and in adjacent
Section A.
The Group Works Council is on the 4th floor of Section B.
You can contact them at the following numbers:
Central Works Council: Ms. Wolf, Secretary 0211/533- 5200
D2 Works Council: Ms. Bischoff, Secretary 0211/533- 4990
Group Works Council: Ms. Kstner, Secretary 0211/820- 2509
Disabled Employee Rep.: Ms. Hankammer 0211/533- 3437
6th floor 6th floor
Disabled Employee Representative Central Works Council
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5th floor
D2 Works Council
Group Works Council
4th floor
Page 63
Smoking is not permitted in the buildings or on the
roof terrace. In order to meet the sustainability
criteria for Leed certification, we cannot permit
smoking inside or in the immediate vicinity of the
building..
This is why we have installed two smoker pavilions in
the courtyard. They have steel and glass walls and
roofs to protect users from the elements.
The pavilions are integrated in the Berkshire Garden
design of the Campus grounds. They are part of a
distinctive linear pergola structure that runs
between the two underground car park emergency
exit stairwells and has an open steel frame and pillar
design.
The paths to the pavilions and the pergola itself are
illuminated. The pavilions can also be accessed from
the front side.

Smoker pavilions
Pergola with pavilions
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Page 64
Services
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[ 01 ] Overview of facility services
[ 02 ] Facility management
[ 03 ] Mail/office supplies
[ 04 ] ID cards
[ 05 ] Day-Care Centre
[ 07 ] Gym
[ 09 ] HR advice / Ask HR Group
[ 10 ] Floor support (IT support)
[ 11 ] Print Centre
[ 08 ] Medical Centre
[ 06 ] Hairdresser
Page 65
Vodafone has engaged ARGE TFM to provide facility
management services at the Campus. ARGE TFM is a consortium
of the four companies, HOCHTIEF, Clemens Kleine, Securitas and
Ktter. These companies work hand-in-hand providing FM
services to Vodafone.

Services
Overview of facility services
Some of the services provided by ARGE TFM
Help desk
Coordination and planning of facility services
Event support
Cleaning
Building technology service
Reception
Security service
Mail service
AVmedia service & support
Waste disposal
Winter services
Grounds maintenance
Indoor plant maintenance
Printer support
Office supplies
Lost and found

FM incident processing
by ARGE TFM
employees

Caretaker/
Technical service
Cleaning service
Safety service
Further services
Electronic,
telephone ,
or e-mail,
contact
Acceptance,
prioritisation,
routing to the
person responsible
Helpdesk User
There is a help desk as a central contact point for enquiries,
notifications, incident reports and complaints. The help desk
service is available 24/7, all year round!
Help desk number: 0172 / 33099-1206
https://workspace.vodafone.com/Germany/Property
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Page 66
There is a central service desk for employee ID card issue, mail, fleet management and the caterer Aramark, in
Section B, first floor
Services
Facility management
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HP Floor Support
FM services
and issue point
Office supplies
store
Mail
Room /
dispatch
Aramark and
ARGE TFM
Page 67
Location
Goods acceptance: Section B, ground floor
Mail: Section B, first floor
Service hours
Mon. Thurs. : 7.30 am 6 pm CET
Fri.: 7.30 am 15 pm CET
Contact
Phone: 0211/533-4004 -
Scope of services
Processing of inbound letters, parcels and courier deliveries
Processing of in-house mail
Processing of national and international letter, parcel and
courier consignments
Delivery of mail (letters and parcels up to 5 kg) to the
departments
Delivery of heavy or bulky official parcels to the employees
desk by arrangement
Acceptance of private parcels and e-mail collection
notification to employees (private parcels are never
delivered to desks)
Services
Mail room/dispatch
Services
Office supplies
Location
Section B, 1st floor
Service hours
Mon. Fri. : 10 am 2 pm CET
PAs also have access to office supplies outside these
times.
Contact
Phone: 0211/533-4004
fu-post.campus@vodaf.com
Scope of services
Central office supplies has a range of approximately
100 different articles that can be charged to the
relevant cost centre.
Articles that arent in the range can be ordered by the
PAs from our supplier. They are generally delivered
on the next day for collection by the orderer.
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Page 68
Services
ID cards
Location
Service hours
Contact
Phone: 0211/533-6640
A new ID card is being introduced at the Campus (VF
employee, contractor employee and visitor ID cards).
They must be worn at all times.
The ID card has the following functions:
Access to the building, meeting rooms and special
areas (after activation)
Payment function in the restaurant
Clock in/out
Access to the car parks (if the holder is authorised)

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Page 69
Location
Campus Crche: new building behind Sect. C
Seesternchen Crche: Prinzenallee 5
Opening hours
Mon. Fri. : 7.30 am to 6.30 pm CET

Campus Crche
60 places for children aged three months to three
years
Seesternchen Nursery
20 places for children between two and six years

Contact and further information
In the HR portal, Work & Life Services on the
Vodafone intranet, key word Vodafone crches.
or at:
KinderHutGmbH, Essen
Phone: 0201/890-874 818
E-mail: betriebskita@kinderhut.de
Services
Day-Care Centre
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Page 70
Location
Section C, ground floor
Opening hours
Contact
Phone: 0211/41655692 or
E-mail: termine@beautybox-duesseldorf.det
autybox-duesseldorf.de
Beauty Box services
Hairdressing
Manicure
Make-up
Dry cleaning (acceptance + collection)

Services
Hairdresser
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Page 71
Location

Opening hours (provisional)
Mon. Thurs. : 7 10 am CET
12 7 pm CET
Fr.: 7 10 am CET
12 6 pm CET
Services
Gym
You can also exercise at the Campus in the gyms
pleasant environment. The gym will be offering
regular courses geared to health and fitness
promotion. It has modern gym equipment selected
according to sports medicine criteria so that you can
train specific muscle groups in individual exercise
programmes that help to prevent posture problems.
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Page 72
Services
Medical Centre
Location: Section C, ground floor
Medical officer: Dr. med. Michael Maurer
Contact: BetriebsaerztlicherDienst@vodafone.com
Phone:
0211/533 -8811
(appointments 8 am 4 pm CET)
Opening hours
Mon. Thurs.: 8 am 12.30 pm, 1.15 pm 4 pm CET
Fri.: 8 am 1 pm CET and by appointment
DIN EN ISO 9001 : 2008
Occupational Health
Medical check-ups
Sickness reports (health report)
Psychological stress studies
Risk assessments
Coordination of reg. medical officers
Workshops (various topics)
Re-integration management
Travel/tropical medicine, check-ups,
vaccinations
Advice to Ex-Co, Works Council and all
employees
Activities required by law and in compliance
with VF policies
Health Prevention
Screenings
Vaccinations
Intranet medical & health services
Sports medicine, environmental medicine
Pandemic management
Contact for all medical and health issues
Check-ups
VF sport centre check-ups
Presentations on medicine , health and
prevention
Cancer screening
Ultrasound
Medical Care
General consultations
Gate keeper
Dsseldorf Out Patient Network
Dsseldorf Hospital Network
Psychosomatic consultations
Addiction prevention
Medical technology services
Physiotherapy
Acupuncture
Med. rehabilitation consultations
Advice/ support of disabled
staff, D&I
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Page 73
Services
HR advice / Ask HR Group
Vodafone Group Services GmbH
Visit us online at myHR Portal
Phone/fax/E-mail:
T: +49 (0) 211/8 20 88 88
T: +44 (0) 1635/ 667 667
F: +49 (0) 211/5 33 42 15
E-mail: askhrgroup.germany@vodafone.com

Office hours
Mon. to Thurs. 9 am to 5 pm CET
Fri. 9 am to 4 pm CET
Vodafone D2 GmbH
Intranet services: www.vodafone.de/myhrportalrtal
By phone/ fax/e-mail
T: +49 (0) 800/5 33 08 00 (free from all networks)
T: +49 (0) 211/5 33 88 88
F: +49 (0) 211/5 33 42 15
E-mail: HRAdvice@vodafone.com

Office hours
Mon. to Thur. 8 am to 4 pm CET
Fri. 8 am to 3 pm CET
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In person/ by post

Vodafone Campus, 9th floor
PO box 40543 Dsseldorf
Page 74
Services
Floor support (IT support)
Location
Service hours
Mon. Fri. : 6.30 am 6.30 pm CET
Contact
Phone
02 11/533-9444 (Vodafone Germany)
02 11/820-2004 (Vodafone Group Services)
autybox-duesseldorf.de
We can help you with
LYNC communication
New printers with fax and scan functions
Accessing PC applications
Network connections

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Page 75
Services
Print Centre
Oc Business Services is part of the global Canon Group. Since 2010 it has
been under contract with Vodafone for the production of printed matter.
In addition to standard printing services, Oc also provides the
following services
Posters, digital printing, also in special formats
Post-processing and finishing (plastic spiral, wire comb, plastic strip,
thermal, industrial and manual binding, block binding, index printing,
sorting, punching, stitching, grooving,
perforating, layout, business cards)
Direct mail and form letters
Processing and duplication of CD, DVD, USB, memory cards,
video
File format conversion
Scanning and digitisation (searchable and indexed by request)
Other innovative documentation solutions (including digital direct mail
and online newsletter production)
Processing of various materials such as linen, stickers, high gloss, flag
cloth, silk and transparent up to A0 size
Layout and design with Macintosh products as per the
Vodafone Brand Guidelines
Private jobs
Location
Opening hours
Mon. Thurs. 8 am:- 5 pm CET
Fri. 8 am 4 pm CET
Contact
Sascha Starink, Manager
Phone: 0211/533-4960
E-mail: sascha.starink@oce.com
or obs.vodafone-de@oce.com
E-desk portal: vodafone.de.oce-bs.com

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Safety
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[ 01 ] Medical emergency procedure
[ 02 ] Building evacuation procedure
[ 03 ] Safety & security
Page 77
The accident hotline number is 1010
The emergency call is the first step in the emergency service
chain. Call the internal emergency number 1010 for
immediate assistance in medical emergencies or after
accidents at work.

You have to provide the following information:
Whos calling? (Callers name and phone number)
Where did the accident happen? (Building section, floor,
room)
How many people are involved?
When did the accident/emergency happen?
What is the injury/medical problem?
Wait for questions from the operator!
The operator ends the call.

The internal emergency services unit coordinates the
company emergency services teams and briefs the external
emergency services teams.
Safety
Medical emergency procedure
What happened?
Key words
Responsive?
Unconscious?
Not breathing?
Having difficulty breathing?
Heart attack?

Remember!
The decision on whether to call an emergency
doctor is based on the information you
provide!
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Page 78
When the building has to be evacuated you will be notified by a speaker
announcement. Stop what you are doing, end your telephone call and leave
the building without delay along the signposted emergency exit routes (see
pictograms). Emergency exit doors open automatically when an alarm is
activated. If you find them closed, press the red button on the control panel
to open the door.

If you are not able to get outside by following the emergency exit routes or
via the stairwells, stay in the building and make sure people know you are
there e.g. by phone or at the window. Follow the evacuation officers
instructions (orange vest) and the fire service personnel's instructions and
help people who are not familiar with the building layout (e.g. visitors),
disabled and injured persons. Warn other people who are in danger and
provide the evacuation officers with information about people who are still
in the building. Go to the evacuation meeting points! Do not go back inside
evacuated buildings or building sections. The Vodafone duty manager
(yellow vest) will tell you when you can go back inside.

Safety centre : Tel.: 0211/533-4040
Crisis information line: Tel.: 0172/12710

Safety
Building evacuation procedure
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Page 79
Safety
Safety & security I
Personal responsibility
Ensure that information is responsibly handled, controlled and documented and lock your PC
when youre away from your desk.
Never disclose your password!
ID card
Always wear your ID card where it is visible and ask unfamiliar persons where they are going if
you cant see their ID card.
Site security
Inform the site security team if you notice any unusual incidents or criminal acts. Report every
security incident on the security incident report form.
Visitors/guests
Always accompany your visitors not just for security reasons, but also for politeness sake to
wherever they are going. Dont leave them alone on the Campus.

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Page 80
Safety
Safety & security II
Secure communication
Make confidential phone calls in areas where you cant be overheard.
Always encrypt e-mails with confidential content.
Clean desk policy
Lock away and confidential company documents if you leave your desk in an open
space office even if youre only going to be gone for a short while. Always lock away
confidential documents.
Know-how protection
Classify the documents you create (C2-C4)!
Its up to every one of us to protect know-how.
Social engineering
Confirm the identity of people calling you. Call them back if in doubt.
Dont allow confidential information to fall into the hands of third parties.

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Page 81
At a Glance
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[ 01 ] Important Contacts
Page 82
At a Glance
Important contacts
Phone number Fax E-mail
Safety & Security
Emergency number 0211/533-1010 or 0172/33099-1010
Security Control Centre 0211/533-4040
Crisis information announcement 0172/12710
Works Council/HR
Central Works Council 0211/533-5200 0211/533-5206 gbr-zv.de@vodafone.com
D2 Works Council 0211/533-4990 0211/533-4994 zv.betriebsrat@vodafone.com
Group Works Council 0211/820-2509 Betriebsrat.duesseldorf@vodafone.com
Disabled Employees Representative 0211/533-3437 0211/533-4994
HR Vodafone D2 GmbH 0800/533-0800 or 0211/533-8888 0211/533-4215 HRAdvice@vodafone.com
HR Vodafone Group Services GmbH 0211/820-8888 or +44 163/5 667 667 askhrgroup.germany@vodafone.com
Bookings
Room bookings 0211/533-5454 FU-D2.Buchung@vodafone.com
Event area bookings 0172/33099-1206
Technology/Services
Vodafone D2 GmbH 0211/533-0 or 0211/820-0
IT support D2 GmbH 0211/533-9444 (VF Germany) 1st-Level-FO-Enterprise@vodafone.com
IT support Group 0211/820-2004 (VF Group Services) csd.support@vodafone.com
Lync client support
Technology service 0172/33099-1206 vodafone.helpdesk@hochtief.de
Telephony support 0211/533-3333 technik.tk@vodafone.com
Cell Phone support 02102/10268025 Campus@triopt.de
Caretaker/technical service 0172/33099-1206 vodafone.helpdesk@hochtief.de
Cleaning service 0172/33099-1206 vodafone.helpdesk@hochtief.de
Mail/office supplies 0211/533-4004 FU-Post.campus@vodafone.com
ID card issue point 0211/533-6640 vpfg.ausgabestelle@vodafone.com
Services
Day-Care Centre 0201/89087-4818 0201/877-5665 betriebskita@kinderhut.de
Hairdresser 0211/592352 termine@beautybox-duesseldorf.de
Medical Centre 0211/533-8811 0211/533-8822 BetriebsaerztlicherDienst@vodafone.com
Print Centre 0211/533-4960 E-Desk-Portal: vodafone.de.oce-bs.com
Gym 0211/533-3881 VPFG.Gesundheitszentrum@vodafone.com
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