STATEMENT OF COMPLIANCE WITH THE FCCS CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) RULES Santa Rosa Telephone Cooperative

Inc.s operating procedures ensure that Santa Rosa Telephone Cooperative Inc. is in compliance with the FCCs CPNI Rules because disclosure of or permitting access to our customers CPNI is not allowed without obtaining the re!uisite customer approval customer password and use of bac"#up authentication through customer answered !uestions e$cept as re!uired b% law or the e$ceptions set forth in &' (.S.C. )*** and Subpart ( of Title &' of the Code of Federal Regulations+ &' C.F.R ),&.*--. through ),&.*-... Customer notification letters are sent when customer account changes occur to the authentication process including password customers use of bac"#up authentication !uestions for lost or forgotten passwords and address of records changes. Santa Rosa Telephone Cooperative Inc. has internal procedures in place to educate our emplo%ees about CPNI and the disclosure of CPNI. /ur emplo%ees are instructed that CPNI is information that relates to the !uantit% technical configuration t%pe destination location and amount of use of the telecommunications services subscribed to b% an% customer of Santa Rosa Telephone Cooperative Inc. that is made available to us b% the customer solel% b% virtue of our relationship with our customers+ and information contained in the bills pertaining to telephone e$change service or toll service of other carriers that we bill for received b% our customers+ e$cept that such term does not include subscriber list information. /ur emplo%ees that have access to this information are aware of the FCCs rules and are prohibited from disclosing or permitting access to CPNI without the appropriate customer consent or as allowed b% law and the FCC rules. 0n% emplo%ee that discloses CPNI is sub1ect to disciplinar% action and possible termination. The Compan% has not ta"en an% action against data bro"ers during the preceding %ear regarding unauthori2ed release of CPNI+ nor has the Compan% received an% customer complaints concerning the unauthori2ed access to or unauthori2ed disclosure of CPNI. The Compan% has implemented safeguard procedures to protect our customers CPNI from prete$ters including but not limited to the adoption and implementation of a polic% for customer re!uests for CPNI consistent with &' C.F.R. ),&.*-.-. 3e have established a notification4record "eeping process for both law enforcement and customers in the event of a CPNI breach. Santa Rosa Telephone Cooperative Inc. for mar"eting purposes uses customer billing name and address without disaggregation based on CPNI. If our customers CPNI is used for sales and mar"eting campaigns the appropriate safeguards and supervisor% review process will be ta"en as set forth in &' C.F.R. ),&.*--5.