SAP Project

University of Leeds

Superuser Information
Pack (Central Admin)

Contents
SAP Project..............................................................................1
University of Leeds.................................................................1
Superuser Information Pack (Central Admin).......................1
Contents
..................................................................................................2
Foreword by Mark Bulmer..............................................................................4
Introduction.......................................................................................................6
What is SAP?...................................................................................................6
Why change?....................................................................................................6
Past, present & future.......................................................................................6
Benefit Statement...............................................................................................8
Roles & Responsibilities....................................................................................9
Superuser Job Description...............................................................................9
Superuser Person Specification......................................................................10
SAP User Reports ...........................................................................................11
The Role of the Business Owner & Deputy...................................................12
Contacts............................................................................................................13
SAP Project Contacts.....................................................................................13
Administration...............................................................................................13
Technical........................................................................................................13
Training..........................................................................................................13
Support & Development................................................................................13
Phase 2...........................................................................................................13
Accounts Payable...........................................................................................14
Accounts Receivable/Sales............................................................................14
Controlling.....................................................................................................14
Projects...........................................................................................................14
Finance...........................................................................................................14
Treasury.........................................................................................................14
Fixed Assets...................................................................................................14
VAT & Tax....................................................................................................15
Period End Processing/Systems.....................................................................15
Organisational Structures...............................................................................15
Human Resources..........................................................................................15
Hesa................................................................................................................15
Payroll............................................................................................................15

Purchasing/Stock............................................................................................15
Research.........................................................................................................15
Resource Centre Contacts FI.........................................................................16
Resource Centre Contacts MM......................................................................16
Resource Centre Contacts SD........................................................................17
University Services Contacts FI.....................................................................17
Academic Services Contacts FI.....................................................................18
Academic Services Contacts SD....................................................................18
Academic Services Contacts MM..................................................................18

19-Sep-00

Contacts | 3

Foreword by Mark Bulmer

In 1997 it was decided to undertake a review of the Universitys management
systems. It had become apparent that it was very difficult to obtain timely and
accurate information. Systems (some computer based, some not) were not
communicating with each other and this was resulting in unnecessary duplication
of data and work.
When I joined the University in January 1999, I asked what the objectives of the
new system were. The main benefit, in addition to management information, was
seen as improved processes in terms of quality and efficiency. I was told that we
need to reduce the administrative burden on our staff to enable them to
concentrate on the main activities of the University being students and research.
Consequently, MAIS (Management and Administrative Information Systems)
was formed to develop and implement the SAP (Systems, Applications and
Products) R/3 system and the new Student system. SAP is the world market
leader of fully integrated enterprise wide systems with over 13,000 customers and
12 million users worldwide.
However, the strengths of SAP are also it weaknesses in terms of scale and
complexity. You will see a number of articles in the IT press covering
difficulties companies face in terms of implementation. We have faced a number
of challenges, which we have overcome by working with the users and building
on the skills of the implementation team. I have spoken to a large number of
other SAP customers from the Public sector regarding their implementations. On
the whole we have delivered more, in shorter time-scales, with smaller budgets
than most and it is a tremendous achievement. Early users in particular have,
unfortunately, experienced some pain through implementation, but in learning
together we are improving the system and implementation processes all the time.
We will continue to deliver new functionality to users in phases to keep us
focused. To date we have implemented approximately 15 percent of the SAP
system. This leaves tremendous scope to deliver further benefit to our users.
Several potential projects have already been identified which include:

Process improvements through use of Workflow and the Intranet

Research systems developments and a gradual move to more SAP usage
New functionality in Human Resources
New functionality in Finance and
Management Information/Executive Information Systems

The implementation process will not be without problems the magnitude of

change, particularly in respect of the purchasing process and financial restructuring, will be considerable. This is a major development for the University
and will enable further significant development in the future. This presents an
19-Sep-00

Contacts | 4

exciting challenge for everyone involved. Having superusers in a large

organisation such as the University of Leeds allows us all to better manage the
large amount of change this product will bring to the way things are done. Also,
it will allow us to quickly identify and rectify issues by involving superusers in
the future development of SAP at the University. In working together we believe
we can deliver significant benefits to the University over the coming years.
If you have any questions please contact the SAP office on ext 1398 or email:
m.j.bulmer@adm.leeds.ac.uk. The WWW address is http://www/leeds.ac.uk/mais
Mark Bulmer
SAP Development Manager

19-Sep-00

Contacts | 5

Introduction
What is SAP?
Based in Waldorf, Germany, SAP AG (Systems Applications and Products) is the
leading provider of fully integrated business systems.

Why change?
The Universitys strategic move to improve processes recognised the need:
- to take account of other initiatives (e.g. commercial best practice)
- for visible focus and compliance requirements on public funded bodies, from
the public, external organisations and regulatory authorities (audit
requirements)
- to attract general efficiency gains
- to address year 2000 issues.
The objectives and benefits (perceived and actual) of this change can be found on
our web site (http://www.leeds.ac.uk/mais)

Past, present & future

Phase 1 of the SAP implementation was completed when we replaced the central
Finance system (April 1999) and the central Personnel and Payroll system in July
1999. We also gave finance view only and reporting access to a large number of
departmental users.
Phase 2 rolls out the new Purchasing and Sales processes and improved Financial
management to departments. Importantly, it also builds relationships and
provides a far better understanding of each Resource/Service Centres business
and, therefore, each Centres individual requirements. The implementation of
Phase 2 of SAP to all Resource/Service Centres and Services is underway and
expected to take at least 12 months. Several reviews are nearing completion:
Fixed Assets, Stock and Internal Market. Presentations were given to the SAP
Steering Group at the beginning of March 2000, recommending a way forward in
these areas.
A pilot for the rollout of the Human Resource system commenced in March
2000. Once this pilot is completed and lessons learnt it will be rolled out to all
other areas of the University needing access after the upgrade.
There is a great deal of additional functionality available in the SAP package that
we are not currently using and through your feedback, we will be able to assess
how best to use these functions. Already, feedback received through the Help
Desk has instigated research into improvements such as a user-friendly reporting

19-Sep-00

Contacts | 6

menu, the setting up of on-line User Groups and the development of an intranet
Purchase requisition solution.
SAP is continuously developing their system in response to customer's demands.
This provides the opportunity for the University to benefit from developments
and upgrade our system accordingly, thus ensuring that we are using appropriate
technology to deliver the most effective and efficient system. The next upgrade of
our system will Go Live on 6 November 2000.
Added to that, the four-year MAIS strategy agreed to at Steering Group level
includes the following projects:

Human resources
Finance
Research
Management Information System
Executive Information System
Intranet/workflow solutions

Further information about these projects will be circulated as it becomes

available.

19-Sep-00

Contacts | 7

Benefit Statement
The primary aim of introducing the concept of Superusers for SAP at the
University of Leeds is to allow users to be directly involved in the implementation
and development of SAP.

The SAP Project sees the most important benefits to Resource/Service Centres
and Central Administration as follows:
Formalise, recognise and support arrangements that may already exist
informally
Enable all users to know the system better and therefore gain further benefit
Allow users to influence the development of the system, and its
implementation by inclusion in acceptance testing for version 4.6 upgrade
Helping Resource/Service Centres and Central Administration move towards
self-sufficiency, as the SAP Project completes its development lifespan.
Create a 'one-stop shop' to make implementation/support more manageable
for both SAP users and other staff
Allow the Resource/Service Centre and Central Administration to develop a
closer working relationship with SAP Project team members
Reduce time waiting for formal SAP courses to become available; move
towards a more flexible just in time approach to user training and support
Allow users, in time, to create their own reports, allowing more flexibility in
their use of SAP

19-Sep-00

Contacts | 8

Roles & Responsibilities

Superuser Job Description
Job Purpose:

To gain a detailed understanding of the SAP system in order to maximise the benefits to
the Resource/Service Centres
To provide first line support and on-the-job coaching/mentoring for all users within their
department for the identified SAP role(s).
Liases with:

Users within department

SAP Project team members
Other superusers
Main responsibilities:

Provides first line support for all users within their department for their
identified role(s) e.g. purchasing and finance. This includes SAP and the
associated business processes.
Provides informal, one-to-one coaching for other users for their identified
role(s)
Attends additional training (or uses computer based training) provided by the
SAP Project team
Provides feedback and input on user documentation to SAP project team
Involved directly in user acceptance testing of the system (using QAS)
May identify other users to assist in acceptance testing
Attends and takes an active part in user groups
Liases closely with SAP Project team contacts
Actively involved with SAP upgrade(s)

19-Sep-00

Contacts | 9

Superuser Person Specification

Has good business process knowledge
Enthusiastic and positive, both about SAP and change
Possesses good change management skills
Is respected for both knowledge and experience within the department
Good communication skills
Problem solver
Competent in use of IT, specifically SAP.

19-Sep-00

Contacts | 10

SAP User Reports

Existing users thoughts on what being a superuser means for their areas:
Katherine Hutt, School of Dentristy
The concept of superusers has been very beneficial my department. I have found
myself to be an in house 'help desk' and in the first week or so after going live,
spent more time helping others than doing my own work! Being an Invoice
Parker, I have found it very useful to understand the concepts of requisitioning
etc that precede invoice parking. It has made me understand the problems which
can arise but also be able to find solutions easier. If you know how the problem
was caused it's easier to put right! The thing to remember though is that there is
such a lot of training. If you are considering becoming a super user - be warned.
The training is very intense but I feel I can do my job better and can assist my
colleagues to a higher degree because of it.
Helen Stringer, Research Support Unit
As a superuser, it is relatively easy to isolate problems that occur with procedures
which, once isolated, can be rectified simply and hopefully avoided for the future.
Julia Pickersgill, Research Support Unit
Issues identified and clarified
Can't always find addresses for invoices
Have to arrange for new address codes to be set up
Human resources system not as good
Not given full training for HR
Different reference numbers for IT notes, does not show the number to look up in
finance, for a copy you have to look up another number in SAP.
NB: These issues highlight how superusers can assist the SAP team and
appropriate action fed back to improve use of the system. The HR system will be
rolled out with further training after the upgrade is completed.

19-Sep-00

Contacts | 11

The Role of the Business Owner &

Deputy
The business owner is responsible for the part of the SAP system that relates to
their own area of work. The system is owned by the business, for example,
Finance, Purchasing or Human Resources etc, who have to take responsibility for
specific areas as follows:
Any changes to the system need to be authorised by the business owner.
These changes may be correctional or developmental, but because they have
an impact on operations the business must have a clear understanding of the
implications and take responsibility for ensuring the integrity of processes. A
form will be available which will act as the documented control mechanism
Access to use of the system is governed by security profiles. The business
owner is in the best position to appreciate the controls that need to be in place
and must authorise changes in profiles or contents of profiles. An
authorisation form is available for documenting this process
There will be occasions where improvements to the system are identified.
These changes may be instigated by the users or the SAP team, or as the
result of external influences, like government legislation. The business owner
is the person who must champion this change
Any issues that arise or changes that need to be considered, like an upgrade,
should be discussed with the business owner and they should be involved in
the development of policy and the approach to resolving matters
To avoid bottlenecks a deputy will be identified, whose role is in support of
the business owner and will have knowledge of a similar type
Any changes must be signed off by the business owner, following completion
of testing by the superuser to their satisfaction
The business owner acts as the link person to other areas on which the system
impacts, either centrally, in Resource/Service Centres or externally
Recognition of the impact of change on other business areas needs to be taken
into account and close liaison maintained to ensure there is no adverse effect
The business will work closely with senior managers on all aspects of change
and involve them in any decision making of significance.

19-Sep-00

Contacts | 12

Contacts
SAP Project Contacts
Peter Bollands

p.bollands@leeds.ac.uk

1390

Mark Bulmer

m.j.bulmer@adm.leeds.ac.uk

3775

John Lillywhite

j.c.lillywhite@adm.leeds.ac.uk

6061

Caroline Langham

c.j.langham@adm.leeds.ac.uk

4150

Barry Dickson

b.dickson@adm.leeds.ac.uk

1396

John Bolton

j.p.bolton@adm.leeds.ac.uk

1396

Michelle Tolcher

m.l.tolcher@adm.leeds.ac.uk

1398

Kathy Dyer

k.j.dyer@adm.leeds.ac.uk

3767

SAP Operations Manager

Richard Webb

4092

SAP Technical Support

Sarah Wilson

r.h.webb@adm.leeds.ac.uk
s.l.wilson@adm.leeds.ac.uk

1387

MAIS Programme Director

SAP Project Development
Manager
SAP Project
Advisor(FI/Payroll)
SAP Project Advisor (Human
Resources)
SAP Project Manager
SAP Project Manager

Administration
SAP Project Administrator
SAP Project Office and
Training Clerk

Technical
3784

Training
MAIS Training Manager

Christine Wilcox

SAP Training Co-Ordinator

SAP Project Office and
Training Clerk

David Graham

c.wilcox@adm.leeds.ac.uk
d.graham@adm.leeds.ac.uk

Kathy Dyer

k.j.dyer@adm.leeds.ac.uk

3767

r.i.reeves@adm.leeds.ac.uk
p.white@adm.leeds.ac.uk
m.j.russell@adm.leeds.ac.uk
s.m.broome@adm.leeds.ac.uk
j.s.willis@leeds.ac.uk
j.m.barker@adm.leeds.ac.uk
p.a.burnett@adm.leeds.ac.uk
s.birch@adm.leeds.ac.uk
t.moran@adm.leeds.ac.uk

1391
1393
1394
1391
1394
3769
3769
1393
1395

3768

Support & Development

Support Team Leader

Security
FI/TR/SD
CO/PS
MM
HR

Richard Reeves
Paul White
Michael Russell
Simon Broome
John Willis
Janelle Barker
Trish Burnett
Sue Birch
Tony Moran

Phase 2
19-Sep-00

Contacts | 13

Purchasing Contact

John Draper

facjad@adm.leeds.ac.uk

2992

Sales Contact

Lynne Wilson

l.wilson@adm.leeds.ac.uk

6041

Accounts Contact

Simon Broome

s.m.broome@adm.leeds.ac.uk

1391

helpdesk@leeds.ac.uk

5366

j.c.lillywhite@adm.leeds.ac.uk
m.e.roberts@adm.leeds.ac.uk

6061
6064

Lynne Wilson

j.c.lillywhite@adm.leeds.ac.uk
p.crawford@adm.leeds.ac.uk
l.wilson@adm.leeds.ac.uk

6061
6053
6041

Stephen Willis
Jane Durham
Mike Ferraby

s.g.willis@leeds.ac.uk
j.l.durham@adm.leeds.ac.uk
m.r.ferraby@adm.leeds.ac.uk

6016
6286
6090

Stephen Willis
Jane Durham
Mike Ferraby

s.g.willis@leeds.ac.uk
j.l.durham@adm.leeds.ac.uk
m.r.ferraby@adm.leeds.ac.uk

6016
6286
6090

John Lillywhite
Jeff Knowles
Rachel Lee

j.c.lillywhite@adm.leeds.ac.uk
j.knowles@adm.leeds.ac.uk
r.m.lee@adm.leeds.ac.uk

6061
6319
6319

Steve Kelly

Gill Dover
Donna Adams

s.a.kelly@adm.leeds.ac.uk
g.f.dover@adm.leeds.ac.uk
d.e.adams@adm.leeds.ac.uk

6009
6043
6032

Steve Kelly
Helen Taylor
Donna Adams

s.a.kelly@adm.leeds.ac.uk
h.r.taylor@adm.leeds.ac.uk
d.e.adams@adm.leeds.ac.uk

6009
5989
6032

Helpdesk

Accounts Payable
Business Owner
Business Deputy
SuperUser

John Lillywhite

Marianne Roberts
tba

Accounts Receivable/Sales
Business Owner
Business Deputy
SuperUser

John Lillywhite

Pat Sutton

Controlling
Business Owner
Business Deputy
SuperUser

Projects
Business Owner
Business Deputy
SuperUser

Finance
Business Owner
Business Deputy
SuperUser

Treasury
Business Owner
Business Deputy
SuperUser

Fixed Assets
Business Owner
Business Deputy
SuperUser
19-Sep-00

Contacts | 14

VAT & Tax

Business Owner
Business Deputy
SuperUser

John Lillywhite
Juliet Smith
Debbie Adams

j.c.lillywhite@adm.leeds.ac.uk
j.c.smith@adm.leeds.ac.uk
d.j.adams@adm.leeds.ac.uk

6061
6031
6031

Period End Processing/Systems

Business Owner
Business Deputy
SuperUser

John Lillywhite
Juliet Smith
Aziz Haque

j.c.lillywhite@adm.leeds.ac.uk
j.c.smith@adm.leeds.ac.uk
a.haque@adm.leeds.ac.uk

6061
6031
6034

Organisational Structures
Business Owner
Business Deputy
SuperUser

Andrew Parkinson

a.j.parkinson@adm.leeds.ac.uk
l.m.halson@adm.leeds.ac.uk
a.j.busby@adm.leeds.ac.uk

4018
4032
4017

Judith Hardy
Jane Dufton
Helen Fletcher

c.j.langham@adm.leeds.ac.uk
j.k.hardy@adm.leeds.ac.uk
j.dufton@adm.leeds.ac.uk
h.l.fletcher@adm.leeds.ac.uk

4150
4151
4152
3969

Andrew Parkinson
Claire Fleetwood
Andrew Busby

a.j.parkinson@adm.leeds.ac.uk 4018
c.l.fleetwood@adm.leeds.ac.uk 4016
4017
a.j.busby@adm.leeds.ac.uk

Lorna Halson
Andrew Busby

Human Resources
Business Owner
Business Deputy
SuperUsers

Caroline Langham

Hesa
Business Owner
Business Deputy
SuperUser

Payroll
Business Owner
Business Deputy
SuperUser

c.w.davies@leeds.ac.uk
j.e.stark@adm.leeds.ac.uk
j.e.stark@adm.leeds.ac.uk

4150
4132
4132

Amy Bushell

t.p.brannon@adm.leeds.ac.uk
facjad@adm.leeds.ac.uk
a.c.bushell@adm.leeds.ac.uk

6030
4142
2995

Kathy Brownridge
Robert Smith
Helen Stringer

k.brownridge@adm.leeds.ac.uk
r.a.smith@adm.leeds.ac.uk
h.l.boyes@leeds.ac.uk

6050
5791
6052

Clive Davies

Jane Stark
Jane Stark

Purchasing/Stock
Business Owner
Business Deputy
SuperUsers

Tim Brannon

John Draper

Research
Business Owner
Business Deputy
SuperUser
19-Sep-00

Contacts | 15

Resource Centre Contacts FI

Arabic and Middle Eastern
Studies
Biological Sciences
Earth Sciences
Electronic and Electrical
Engineering
Institute for Transport
Studies
Institute of Communications
Studies
Mechanical Engineering
Physical Sciences
Process, Environ. and
Materials Engineering
School of Civil Engineering
School of Computing
School of Dentistry
School of Education

Pam Tyson

School of Geography
School of Mathematics
School of Medicine
School of Psychology
School of the Environment
Social Sciences & Law
Textile Industries

Angela Diesch
Janet Mackintosh
Peter Holgate
Ann Haworth
Anne Kenney
Julia MacMahon
Heather Watson

p.tyson@leeds.ac.uk

3421

David Sutcliffe
Bob Moorcroft
Julie Reeves

bmbdjs@leeds.ac.uk
b.moorcroft@earth.leeds.ac.uk
j.p.reeves@elec-eng.leeds.ac.uk

3048
5254
2069

Hazel Briggs

h.d.briggs@its.leeds.ac.uk

5328

Andrew Thorpe

a.a.b.thorpe@leeds.ac.uk

5804

Hayley Ellis
John Watts
Stefan Kowalcyzk

menhce@leeds.ac.uk
j.b.watts@leeds.ac.uk
s.kowalcyzk@leeds.ac.uk

2157
3865
2558

Sigrun Trotter
James Craig
Katherine Hutt
Alison Moore

s.trotter@leeds.ac.uk
james@scs.leeds.ac.uk
k.r.hutt@leeds.ac.uk
a.w.moore@education.leeds.ac.
uk
a.diesch@geog.leeds.ac.uk
j.e.z.mackintosh@leeds.ac.uk
p.f.holgate@leeds.ac.uk
anneh@psychology.leeds.ac.uk
a.kenney@leeds.ac.uk
j.m.macmahon@leeds.ac.uk
h.a.watson@leeds.ac.uk

2322
5762
6199
4604

3120
5254
2022

Elyse Drake

c.j.davison@leeds.ac.uk
b.moorcroft@earth.leeds.ac.uk
n.m.creighton@eleceng.leeds.ac.uk
e.p.drake@its.leeds.ac.uk

Andrew Thorpe

a.a.b.thorpe@leeds.ac.uk

5804

Steve Newitt
Derek Mills
David Dean

s.r.newitt@leeds.ac.uk
d.mills@chem.leeds.ac.uk
d.l.dean@leeds.ac.uk

2114
6554
2456

Sigrun Trotter
Ruth Bailey
Katherine Hutt
Irene Dracup

s.trotter@leeds.ac.uk
ruth@scs.leeds.ac.uk
k.r.hutt@leeds.ac.uk
i.dracup@leeds.ac.uk

2322
5439
6199
4520

3313
5191
4339
5723
5328
5046
3763

Resource Centre Contacts MM

Biological Sciences
Earth Sciences
Electronic and Electrical
Engineering
Institute for Transport
Studies
Institute of Communications
Studies
Mechanical Engineering
Physical Sciences
Process, Environ. and
Materials Engineering
School of Civil Engineering
School of Computing
School of Dentistry
School of Education
19-Sep-00

Carol Davison
Bob Moorcroft
Nick Creighton

Contacts | 16

5326

School of Healthcare
Studies
School of Geography
School of Mathematics
School of Medicine
School of Psychology

Jane Faithfull

j.faithfull@leeds.ac.uk

6290

Angela Diesch
Janet Mackintosh
Bob Stewart
Sandra Briggs

3313
5191
4220
5712

School of the Environment

Social Sciences and Law
Textile Industries
School of Performance,
Culture and Industry

Margaret Bradbury
Julia MacMahon
Heather Watson
Jo Littlewood

a.diesch@geog.leeds.ac.uk
j.e.z.mackintosh@leeds.ac.uk
r.g.stewart@leeds.ac.uk
s.e.briggs@psychology.leeds.ac
.uk
mags@env.leeds.ac.uk
j.m.macmahon@leeds.ac.uk
h.a.watson@leeds.ac.uk
jlittlewood@bretton.ac.uk

5326
5046
3763
83
2019

Resource Centre Contacts SD

Biological Sciences
Electronic and Electrical
Engineering
Institute for Transport
Studies
Institute of Communications
Studies
Mechanical Engineering
Physical Sciences
Process, Environ. and
Materials Engineering
School of Civil Engineering
School of Dentistry
School of Computing
School of Education
School of Geography
School of Mathematics
School of Medicine
School of Psychology
School of the Environment
Social Sciences and Law
Textile Industries
School of Performance,
Culture and Industry

David Sutcliffe
Julie Reeves

Bmbdjs@bmb.leeds.ac.uk
j.p.reeves@leeds.ac.uk

3048
2069

Elyse Drake

e.p.drake@its.leeds.ac.uk

5326

Andy Thorpe

a.a.b.thorpe@leeds.ac.uk

5804

Jay MacIntyre
John Watts
Nicola Townson

j.m.macintyre@leeds.ac.uk
j.b.watts@leeds.ac.uk
n.h.townson@leeds.ac.uk

2096
3865
2345

Sigrun Trotter
Katherine Hutt
Ruth Bailey
Irene Dracup
Angela Diesch
Janet Mackintosh
Peter Holgate
Ann Haworth
Anne Kenney
Julia MacMahon
Heather Watson
Sharon Hirst

s.trotter@leeds.ac.uk
k.r.hutt@leeds.ac.uk
ruth@scs.leeds.ac.uk
i.dracup@leeds.ac.uk
a.diesch@geog.leeds.ac.uk
j.e.z.mackintosh@leeds.ac.uk
p.f.holgate@leeds.ac.uk
anneh@psychology.leeds.ac.uk
a.kenney@adm.leeds.ac.uk
j.m.macmahon@leeds.ac.uk
h.a.watson@leeds.ac.uk
s.hirst@bretton.ac.uk

2322
6199
5439
5420
3313
5191
4339
5723
6461
5046
3763
83
2277

University Services Contacts FI

Residential & Commercial
Services
Estates Services

19-Sep-00

Andrew Page

a.g.page@adm.leeds.ac.uk

6078

Malcolm Brown

m.l.brown@leeds.ac.uk

5931

Contacts | 17

Academic Services Contacts FI

Careers Centre
Information Systems
Services
Language Centre
Library
Media Services

Natalie Hey
Joan Hatherley

n.j.hey@leeds.ac.uk
j.c.hatherley@leeds.ac.uk

5288
5373

Deborah Baboolal
Angela Byram
Jane Reed

d.m.baboolal@leeds.ac.uk
a.byram@leeds.ac.uk
j.reed@leeds.ac.uk

3259
5505
2716

Natalie Hey
Joan Hatherley

n.j.hey@leeds.ac.uk
j.c.hatherley@leeds.ac.uk

5288
5373

Deborah Baboolal
Angela Byram

d.m.baboolal@leeds.ac.uk
a.byram@leeds.ac.uk

3259
5505

Academic Services Contacts SD

Careers Centre
Information Systems
Services
Language Centre
Library

Academic Services Contacts MM

Careers Centre
Information Systems
Services
Language Centre
Library
Media Services

19-Sep-00

Natalie Hey
Joan Hatherley

n.j.hey@leeds.ac.uk
j.c.hatherley@leeds.ac.uk

5288
5373

Deborah Baboolal
Angela Byram
Jane Reed

d.m.baboolal@leeds.ac.uk
a.byram@leeds.ac.uk
j.reed@leeds.ac.uk

3259
5505
2716

Contacts | 18

Authors

David Graham
University of Leeds

Document

212360454.doc

Version

4.0