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NATIONAL COMMISSION FOR HUMAN DEVELOPMENT

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Chapter No. 01
INTRODUCTION: NATIONAL COMMISSION FOR HUMAN DEVELOPMENT (NCHD) National Commission for Human Development was established by the Government of Pakistan in July 2002, under the Ordinance No. XXIX of 2002. The Commission is attached to the Cabinet Division as a statutory autonomous body. NCHD is the primary and largest support organization of the Government of Pakistan for realization of MILLENNIUM DEVELOPMENT GOALS in Education, Health, Capacity Building, Volunteerism for Community Development, and Gender

Empowerment .Fist when she was established in 2002, worked on all the mentioned programs but recently works only on Universal Primary Education, and Adult Literacy Program, and It is presently operating in 134 districts of Pakistan and has 101 HDSUs all over in Pakistan. NCHD has field offices in all 4 provinces including Azad Jamu & Kashmir. Work of NCHD is based on a unique development model which is both participative and responsible. It is based on involving all stakeholders, bringing them together on a common platform, making them part of the change process from the very beginning so they take ownership of the intervention till the very end. Thus, all stakeholders, especially the communities, are involved in decision making and pooling of resources. Based on a holistic development model, NCHD aims at enlarging the scale and scope of the efforts made by the government in ensuring the effective provision of social services. It perceives human development as a process of enlarging choices, building capacities and encouraging participation of communities at the grass roots. To ensure this, NCHD is directed towards supporting government line departments, civil society organizations and the local communities in the sectors of education, basic health care and income generating activities.

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NCHD identifies, and consequently presents innovative and cost effective solutions to fill implementation gaps, building the capacities of the involved agencies and stakeholders to effectively address the issues hampering the process. Through extensive training programs and capacity building workshops which cater to all the stakeholders involved in the process, NCHD helps ensure a lasting impact. These capacity building exercises are targeted towards Government Line departments, community based organizations and the community.

The human development endeavors of National Commission for Human Development (NCHD) are supported by a Public Private Partnership (PPP) between the Government, the private sector and the international donor community. For ensuring sustainability in the long-run and to abide by stringent rules of governance, this tripartite funding arrangement was formalized by the creation of an independent funding agency called the Pakistan Human Development Fund (PHDF), which is registered under the Companies Ordinance, 1984 and functions under the patronage of President of Pakistan. A 31member team, representing the PHDF Board of Directors. MISSION OF NCHD Mission of NCHD is to support the government by filling the implementation gaps and improve public sector delivery mechanisms to achieve the Millennium Development Goals (MDGs) and Education For All. VISION NCHD seeks a literate and healthy nation, where government is empowered to provide basic education and health facilities to all.

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_____________________________________________________________________NCHD GOALS NCHD is a fast-track initiative to improve social sector outcomes at the grassroots; 1. The goal of the Commission is to fill the implementation gaps and improve public sector delivery mechanisms to achieve the MDGs. 2. Achieve Universal Primary Education
3. Promote Gender Equality and empower women

4. Reduce Child Mortality 5. Improve Maternal Health STRATEGY Developing an operational framework to introduce processes that remain consistent with the objective of achieving the MDGs has been one of the cornerstones of NCHD`s strategy. NCHD has adopted an innovative strategy for improving the state of human development, directly focused on peoples` needs by acting as a support organization at the grassroots to fill the implementation gaps through community participation. The core of NCHD strategy lies with; Public Private Partnership, Capacity Building of Government Line Deportments, Community Organizations and Elected Officials, Community partnership and Ownership.

Members of NCHD

1. President Asif Ali Zardari (Patron-in-Chief) 2. Dr. Nafisa Shah (Chairperson) 3. Ms. Shahnaz Wazir Ali 4. Ms. Roshan Khurshid Barucha (Representative of Ministry of Finance)

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_____________________________________________________________________NCHD diagram 1.1

NCHD Organizational Structure


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_____________________________________________________________________NCHD NCHD Operations in Pakistan National Commission for Human Development launched its operations in August 2002, and since then the Commission had established its offices in 17 districts. Those offices hade been named as Human Development Support Units (HDSUs).

HDSU Districts Human Development Support Units are located at the following districts. BALUCHISTAN Mastung Pishin Jafferabad Killa Saifullah, etc. KPK Bannu Bajur Malakand Karak Dera Ismail Khan Mansehra Lakki, etc

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_____________________________________________________________________NCHD PUNJAB Narowal Attock Rahim Yar Khan Rajan Pur Gujrat Mandi Bahuddin Rawalpindi Lahore, etc SINDH Ghotki Thatta Naushero Feroz Badin, etc

These are some of the main cities of Pakistan where NCHD was operating, initially. But now NCHD is operating its functions in almost all the cities of Pakistan. However, in some areas it is carrying out two programs like Education, and literacy.

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_____________________________________________________________________NCHD MAIN PROGRAMMES OF NCHD Main programs of NCHD are as follow:

1- Health

PRIMARY HEALTH CARE:

The PHCE Program was started in 2002. Educating 262,000 women and 275,000 men on health issues. Current estimates suggest that about 80% of all Pakistan's deaths and about 90% of all illnesses result from diseases, which are considered preventable. This means that while four out of every five deaths could have been prevented, for every ten people who are ill, nine of them need not be ill. These unnecessary deaths and sufferings are overwhelmingly caused by: (a) inappropriate health behavior which is widespread, and (b) the most basic of primary health care services are not accessible to a large percentage of the population. NCHD's health programs are designed to improve communities' behavior toward health and preventable diseases. The primary health care extension program is directed to address the disease burden affecting the majority of the population through strengthening the primitive and preventive health care in remote areas not covered by the National Lady Health Worker (LHW) Program.

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OBJECTIVES

Specifically, the Program aims to reduce: Infant mortality by 33% Maternal mortality by 25%

2-EDUCATION

a) Universal Primary Education

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_____________________________________________________________________NCHD The current statistics of Primary Education in Pakistan shows a gross enrollment rate of 70%, with 50% of these children dropping out before reaching the fifth class. Out of these 35% survivors, only one third meet the minimum quality standard that is expected of a child passing primary education. This comes to only 11% of the total target population. The NCHD's UPE program targets the Out-of-school children, by carrying out data collection of each and every household through door to door survey, with the help of village volunteers and teachers of schools, thus ensuring wider community participation through broad based community meetings. Once the list of out of school children are prepared form the data collected, names of out-of-school children are handed over to the village volunteers for visiting the homes of out-of-school children, for motivating the parents for in time enrollment, and ensuring their enrollment in nearest schools. Objectives of NCHD`s UPE Program: 100% enrollment(age 5-7 years) Reducing dropout rate from 50% to less than 10% Ensuring quality education through teachers` training

UPE Program Strategy House to house census survey of children aged 0-9 years and preparation of baseline data for out of school children aged 5-7 years. Community mobilization to promote enrollment of children in schools an reduce dropouts Setting up Feeder Schools for 5-7 years olds with teachers in areas with no government schools to provide access Training of primary school teachers in UPE and quality education . Provision of Feeder teachers to government schools to cater increased enrollment.

Program Profile

Districts covered=134 districts 9

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_____________________________________________________________________NCHD 17,500 Community Based Feeder Schools established 21,000 feeder teachers were trained and deployed to government schools 296,276 primary school teachers trained in UPE Home to home survey catering 16.3 million households for data about children aged 0-9 Enrollment of 8.2 million old out-of-school children Increasing net enrollment ratio from 54% to 85% Reducing dropout rate from 50% to 18% (in Kacchi/Pakki classes) Over 21,000 feeder teachers trained and deployed in primary schools Mobilizing 40,000 volunteers in 30,000 villages

b) ADULT LITERACY PROGRAM Literacy program is run by Literacy department. This program is for the people having age range 11-45 years. Literacy program is not only for male but female can also avail this learning opportunity in order to learn how to read, write and do numeric. Mr. Obaid Ullah is supervising all the literacy concerned activities and is holding the position of District Program Manager Literacy (DPML).

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Organizational Structure of Literacy Department


diagram 1.2
District General Manager
District Literacy Officer (DLO) Provincial Literacy Coordinator

RLT

Literacy Coordinator

Literacy Coordinator

Literacy Coordinator

LAS

LAS

LAS

LAS

LAS

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Prime Responsibilities of Literacy Department Literacy department has the following responsibilities: o Establishing Literacy Centers o Educating males and females with age range 11-45 years o Gathering community members o Motivating community members o Formulating procedure for making members literate

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_____________________________________________________________________NCHD o Hiring teachers for various related localities o Providing basic material like Books, Black Boards etc. o Facilitating literacy program at district level o Monitoring the program progress o Training the teachers o Developing right person for the right job o Recording the progress in the data base system o Recognizing and rewarding program implementation work of the people working efficiently in the

OBJECTIVE

The prime objective of literacy program is to enable people so that they can read, write and do some basic numeric with age ranging from 11-45.

Process for establishing Literacy Centers


In this process the following steps are taken: Area selection Data collection Clustering Community Meeting Volunteers identification Training to teachers Basic materials provision

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_____________________________________________________________________NCHD Area Selection First of all area is selected where there is no school at the distance of 15 Kilo meters. This area must be in the premises of district Bannu. Data Collection Data regarding population, illiterate males, and females with age range11-45 years is collected and recorded for further action. Data may be collected through primary or secondary sources.

Clustering or Grouping All those people from the area who do not know how to read, write and understand are formed into a group and this group is reported to the office where program is planned and implemented for this group. Community Meetings Community meetings like meeting with influential and common people of the area are held in order to convince them for fulfilling this basic need of literacy.

Volunteers Identification Those people who are willing to do something for the community are identified and are given various assignments to implement the program successfully. These may be teachers and other persons from the community. Training Training is given at the office to the teachers so that they can perform their responsibilities effectively.

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_____________________________________________________________________NCHD Training is given at the start of the phase and after three months. Each phase is comprised of six months. The following subjects are taught in training: Books Methodology Classroom Management Adult Psychology Class monitoring

Materials Materials like Books, attendance register, teachers guide, black board, sign board and chalks are provided to the teachers. Teachers Selection Criteria Criteria for teachers selection are as follow: Resident of the selected area

Having Ten years education Cooperative

Evaluation

Performance evaluation is performed at the monthly meeting; however, District Literacy Officer visits the area on monthly basis and sees the progress; this progress is even evaluated at the end of phase. Base Line Assessment is a formal procedure to check the illiteracy of the people of a particular area.

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Communitys Share

Community members provide venue, place or rooms for the centers. Community members of the related area can monitor whether the program is being implemented successfully? Community gets two benefits at a time. 1. Literate Society 2. Employment

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Literacy Program Profile & Achievements


Districts covered 134 Establishment of 120,263 Adult Literacy Centers 2.5 million adults became literate, out of which 90% were Females Training of more than 150,000 teachers on Adult Literacy teaching techniques Training of 12000 Literacy Supervisors in Management of literacy centers Training of 2000 professional staff and 100 civil society organizations in the implementation of program and its management Implementation of post literacy program ,by establishing 3750 Centers, that included an enhanced level of Urdu/ Sindi language proficiency, and teaching English to neo literates, as a pilot project

Establishment of 4 Community Learning Centers (CLCs) as a pilot activity in Panjab and KPK Development of ICT-based Literacy Kit (first ICT-Kit in Pakistan), pilot testing in tow community Learning Centers.

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3-Capacity Development

One of the key findings of the President's Task Force on Human Development in Pakistan (Jan. 2002) was the lack of capacity, competency and managerial efficiencies within: Line Departments Newly elected representatives Private sector delivery system (CCBs, NGOs, CBOs); and Gaps of delivery, quality, financing and coverage in government programs. Capacity Development program is one of the three major interventions of the Commission which aims to initiate change management and capacity building of the district governments. It focuses on bridging the gap between strategy and implementation of service delivery by: Aligning the delivery of social services with the Devolution Plan Improving performance of district line departments developing competencies amongst the newly elected representatives; increasing the coverage and improve the quality of social service programs.

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4-Volunteerism for Community Development

Volunteerism for Community Development (VCD) Program, is a cross cutting program for other NCHD interventions - Education and Health. NCHD's Volunteerism for Community Development Program provides an opportunity to willing individuals to volunteer, primarily in the fields of education and health. Pakistan has become the first country in the developing world to set up a National Volunteer Corps for achievement of MDGs through NCHD, whose key role was acknowledged by United Nations (UN) Secretary General (2003). To achieve these objectives, the program focuses on creating awareness about volunteering and directing it towards human development activities at the grassroots level. A network of volunteers at the district level has been established in order to coordinate volunteers' activities for an organized voluntary action and raise local resources through philanthropists in district seminars which are utilized for community development.

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Chapter No. 02
NATIONAL COMMISSION FOR HUMAN DEVELOPMENT SUPPORT UNIT, BANNU

Introduction
National Commission for Human Development established its Human Development Support Unit (HDSU) at Bannu in March 2006. Initially it was located at Bannu town ship on Peshawar road. It suspended its operations for some time due to the continuous threats by the terrorists. HDSU Bannu worked in the following three sectors; 1- Education 2- Capacity Development 3- Volunteerism for Community Development These programs were running successfully but due to uncertainty and insecure circumstances the HDSU was shifted to Karak. It remained there for some period of time and as the situations at Bannu became stable and secure it started its operation here again under the supervision of Mr. Muhammad Saeed Khan, General Manager for District Bannu. Present Location & Officers HDSU Bannu Office is situated at Officers Colony Bannu Cantt. District General Manager = Mr. Hassan Afridi District Finance and Admin. Manager = Mr. Mehboob Alam Assistant Finance & Admin Manager (AFAM) = Mr. Manawar Khan District Program Manager Literacy = Mr.Obaid Ullah Khan

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_____________________________________________________________________NCHD District Program Manager UniversalPrimary Education = Wahab Khan District Program Manager for FATA and FR = Naimat Ullah Khan Diagram 2.1 NCHD Organizational Structure at District Level:

DGM

DPM-E

DPM-L

DFAM

MC

LCs (1 LC for 30 centers)

AFAM

EMISO

LAS(1 LAS for 10 centers)

SUPPORT STAFF

TEACHER(1 for 25 learners)

LMISO

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_____________________________________________________________________NCHD DGM The Head of NCHD Office at District level DFAM AFAM & DPMs Second to DGM All these designations report to DFAM and DGM

ABBREVIATIONS DGM DFAM AFAM DPM L DPM E CDP VCD UPE RLT LAS LMISO EMISO PLC RITO MC FC LC District General Manager District Finance & Admin Manager Assistant & Admin Manager District Program Manager Literacy District Program Manager Education Capacity Development Program Volunteerism for Community Development Universal Primary Education Regional Literacy Trainer Literacy Assessment Supervisor Literacy Management Information System Officer Education Management Information System Officer Provincial Literacy Coordinator Regional Information Technology Officer Markaz Coordinator Field Coordinator Literacy Coordinator

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_____________________________________________________________________NCHD Total Number of Employees at NCHD 3500

Total Number of Employees at NCHD (BANNU)

30

Office Hours Morning .... To Evening ..... 5:00

9:00

Lunch & Prayer Break

After noon.. 1:00 2:00

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Chapter No. 03
DEPARTMENTS AT NCHD BANNU

There are the following main departments at Human Development Support Unit Bannu. 1. Finance and Administrative Department 2. Education Department a) Adult Literacy Department b) Universal Primary Education Department Diagram 3.1 Departments in Structure

DGM

DPM-E

DPM-L

DFAM

MC

LCs (1 LC for 30 centers)

AFAM

EMISO

LAS(1 LAS for 10 centers)

SUPPORT STAFF

TEACHER(1 for 25 learners)

LMISO

Let us see the prime responsibilities, objectives, procedure and achievements of each department, individually.

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_____________________________________________________________________NCHD District General Manager (DGM) This is the key position here at Bannu. That looks after all the programs at district level. Mr. Hassan Afridi has been performing his responsibilities as DGM at HDSU Bannu. Key Responsibilities of District General Manager DGM is the Head of NCHD Support Unit, Bannu. He has the following responsibilities: o Providing inputs to the implementation of all programs o Finalizing HDSU budget and forwarding it to the Head Office o Facilitating and guiding DPMs to implement programs effectively o Having liaison with District Government officials and influential community members for the effective implementation of NCHD programs at Bannu o Providing feedback to the Government officials, elected representatives and influential community members about performance of the programs o Resolving all operational issues of programs in consultation with Director operations o Conducting periodic stake holders analysis and ensuring stake holders buy-in of NCHD programs by encouraging their active participation. o Reviewing weekly activities of HDSU with DPMs

Finance & Administrative Department This department is comprised of Finance and Administration. Two individuals are working here. 1. District Finance & Admin. Manager (DFAM) 2. Assistant Finance & Admin. Manager (AFAM)

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_____________________________________________________________________NCHD 1. District Finance & Admin. Manager It is an important position where accounts, salaries, budgets for programs and expenditure are handled. Mr. Mehboob Alam is holding this position and is responsible for all the mentioned tasks.

Key Responsibilities of District Finance & Admin. Manager Key responsibilities of DFAM are: o Procurement o Salaries distribution o Implementation of all financial procedures and control o Financial transactions through standard Accounting Procedures o Preparation of Financial statements o Preparation of Cash Flow Statement and ensuring availability of funds o Certifying and verifying all disbursements, receipts and journal vouchers o Ensuring all supporting documents are attached with vouchers o Reviewing and negotiating agreement and budgets with implementing partner for NCHD projects. o Quarterly verification of Financial statements and progress reports of Projects and reporting it to the Head Quarter in Islamabad o Preparation of Fund Reconciliation Statement on monthly basis o Record keeping of all concerned documents. Procedure for accounting Processes DFAM uses a soft ware named Financial Information and Control System (FICS). This soft ware is especially developed by the NCHD Head Office in Islamabad and has been provided to all its support offices in Pakistan.

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2- Assistant Finance & Admin. Manager (AFAM)

Administrative Officer is responsible for the activities and responsibilities of the support staff; he works under the supervision of DFAM. Support staff is comprised of all the Class IV employees. Mr. Munawar Khan is performing this responsibility and he has recently been appointed.

Key Responsibilities of Assistant Finance & Admin. Manager (AFAM) Key Responsibilities of AFAM are: o Ensuring proper maintenance of log books of vehicles, Multimedia, and Photostat machine o Checking of Fuel consumption o Allocation of vehicles to Staff o Ensuring validity of agreements i.e. Premises, vehicle rent etc. o Ensuring proper maintenance of automobiles and equipment o Supervise maintenance of inventory record o Ensuring recovery of personal telephone calls and usage of vehicles o Ensuring implementation of proper security procedures o Certifying monthly attendance sheets o Over seeing administrative filing and records

Procedure for Administrative Work


AFAM

performs his responsibilities through the following procedure.

Register Maintenance Register is maintained for attendance of each employee on daily basis. Fuel Allocation: _________________________________________________________________ 26

_____________________________________________________________________NCHD A receipt is issued by the AFAM where required number of liters of Petrol is prescribed and is duly signed by the AFAM; it is sent to the Filling station where the receiver at station keeps the receipt and amount is paid at end of the month. Vehicles Allocation Procedure: A request for the vehicle on a given format is forwarded by the concerned official for field visit to the AFAM and AFAM has the authority whether to approve the request or reject the request on certain basis. Security Measures:
AFAM

is responsible for providing security to the human and non human property of the

NCHD. AFAM assigns duties to its support staff and makes changes when needed. Procedure for Expenditure: Expenses on commodities like Tea, Sugar, Milk, are allowed on receipt that is issued by the AFAM with the quantity mentioned on it. A purchase receipt is accepted for Files, Pens, other stationary, decorative items, printing and other materials of need.

EDUCATION DEPARTMENT Education department had been established and runs education program with the purpose to educate the masses at the grass root level and make them productive members for their families and community. It means that it is a movement for social change so that each individual who has been educated here can perform its family and social responsibilities effectively and efficiently. This program is females. Female teachers are hired for female students at the female centers having age 11-45 years and are taught at different locations of Bannu.

Education department is currently running two programs 27

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_____________________________________________________________________NCHD 1. Adult Literacy Program 2. Universal Primary Education (UPE)

diagram 3.2
EDUCATION

LITERACY

UPE

1. ADULT LITERACY PROGRAM Literacy program is run by Literacy department. This program is for the people having age range 11-45 years. Literacy program is not only for male but female can also avail this learning opportunity in order to learn how to read, write and do numeric. Mr. Obaid Ullah is supervising all the literacy concerned activities and is holding the position of District Program Manager Literacy (DPML).

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Organizational Structure of Adult Literacy Department


Diagram 3.3
District General Manager
District Literacy Officer (DLO) Provincial Literacy Coordinator

RLT

Literacy Coordinator

Literacy Coordinator

Literacy Coordinator

LAS

LAS

LAS

LAS

LAS

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Teacher

Prime Responsibilities of Adult Literacy Department Adult Literacy department has the following responsibilities: o Establishing Literacy Centers o Educating females with age range 11-45 years o Gathering community members o Motivating community members o Formulating procedure for making members literate _________________________________________________________________ 29

_____________________________________________________________________NCHD o Hiring teachers for various related localities o Providing basic material like Books, Black Boards etc. o Facilitating literacy program at district level o Monitoring the program progress o Training the teachers o Developing right person for the right job o Recording the progress in the data base system o Recognizing and rewarding program implementation work of the people working efficiently in the

OBJECTIVE

The prime objective of literacy program is to enable people so that they can read, write and do some basic numeric with age ranging from 11-45.

Process for establishing Literacy Centers


In this process the following steps are taken: Area selection Data collection Clustering Community Meeting Volunteers identification Training to teachers Basic materials provision

Area Selection

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_____________________________________________________________________NCHD First of all area is selected where there is no school at the distance of 15 Kilo meters. This area must be in the premises of district Bannu. Data Collection Data regarding population females with age range 11-45 years is collected and recorded for further action. Data may be collected through primary or secondary sources.

Clustering or Grouping All those people from the area who do not know how to read, write and understand are formed into a group and this group is reported to the office where program is planned and implemented for this group. Community Meetings Community meetings like meeting with influential and common people of the area are held in order to convince them for fulfilling this basic need of literacy.

Volunteers Identification Those people who are willing to do something for the community are identified and are given various assignments to implement the program successfully. These may be teachers and other persons from the community. Training Training is given at the office to the teachers so that they can perform their responsibilities effectively. Training is given at the start of the phase and after three months. Each phase is comprised of six months. The following subjects are taught in training: _________________________________________________________________ 31

_____________________________________________________________________NCHD Books Methodology Classroom Management Adult Psychology Class monitoring

Materials Materials like Books, attendance register, teachers guide, black board, sign board and chalks are provided to the teachers. Teachers Selection Criteria Criteria for teachers selection are as follow: Resident of the selected area Having Ten years education Cooperative

Evaluation

Performance evaluation is performed at the monthly meeting; however, District Literacy Officer visits the area on monthly basis and sees the progress; this progress is even evaluated at the end of phase. Base Line Assessment is a formal procedure to check the illiteracy of the people of a particular area. Communitys Share

Community members provide venue, place or rooms for the centers.Community members of the related area can monitor whether the program is being implemented successfully?

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_____________________________________________________________________NCHD Community gets two benefits at a time. 3. Literate Society 4. Employment

Areas:
The followings are the areas where literacy program is running successfully

Sukari Fatima Khel Mita Khel

Shamshi Khel Koti Saadat

In each area there are 30 Literacy Centers and 25 Learners. Total are 150 Centers and 3750 Learners with HDSU Bannu.

Achievements
Literacy department has achieved the followings since its inception: Established Literacy Centers in 5 Union Councils Trained 150 teachers Trained 15 Literacy Assessment Supervisors Achieved target by 55% so far Second Phase is in progress

As circumstances here at Bannu are not favorable for social activities due to extremism in many areas but the achievement is superb; this shows that people here are of the opinion that learning the basic education is the dire need of the day.

We can say that effort by NCHD would never go to waste and would bring the light of education one day. What is needed the most? The most needed thing is to bring awareness and take a step for a social change that can be resulted in the development of the people. 33

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_____________________________________________________________________NCHD 2. UNIVERSAL PRIMARY EDUCATION

This program is running under the supervision of DGM and Mr. Wahab Wazir has been working as District Program Manager for many years. This program is being run with the purpose to reduce the drop out rate of school going students at the primary level. The success of the program depends upon the sincere collaboration and coordination of Education department Bannu and NCHD.

Organizational structure diagram (3.4)

DGM

DPM

CPE

MC 1

MC2

MC3

MC4

MC5

MC6

MC7

MC8

MC9

MC10

MC11

MC12

Key Responsibilities of UPE Department

Some of the key responsibilities of Universal Primary Education (UPE) are as follow: o Facilitating DLO in the Literacy Program o Facilitating District Education Officer in handling drop out o Formulating Plan on monthly basis

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_____________________________________________________________________NCHD o Scheduling and arranging trainings o Mobilizing community members o Mobilizing and facilitating District Education Department o Facilitating parents in sending children to schools o Monitoring of the primary school children o Evaluating the progress on monthly basis o Striving to achieve the assigned targets

OBJECTIVES

The main objectives of UPE are:

100% enrollment(age 5-7 years) Reducing dropout rate from 50% to less than 10% Ensuring quality education through teachers` training

Procedure of UPE
Universal Primary Education Department achieves its objective through the following activities: Survey in various areas of Bannu Data Collection about children with age range 5-7 years Data Analysis Target Setting Community Meetings Teachers Training Feeder Schools establishment Monitoring Progress Evaluation

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_____________________________________________________________________NCHD Lets discuss briefly; Survey of Children

In order to gain complete information about children having age 5-7 years a survey is conducted. This survey may be done by the District Education Department, NCHDs employees or volunteers. This survey is done in various parts of Bannu. But the cooperation of EDO (Education) can ensure valid and up dated data.

Data Collection

Data about those children having age up to five years whether left school or not enrolled yet, is collected. It is an important step where actual status of drop out can be determined. Data can be collected through: District Education Department Teachers & Volunteers NCHDs Officials

Data Analysis

Data is analyzed to see the actual number of students, reasons, problems and its possible solutions.

Target Setting

Analyzed data becomes target for UPE officials they focus the number of children who do not want to go to school in particular areas and plan to reduce this number of children. This target is monitored and evaluated persistently.

Community Meetings

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_____________________________________________________________________NCHD Community Meetings are held at the targeted area in order to inform parents, teachers, and influential about the drop out children and an effort is made to convince them send their children to school again.

Teachers Training

Teachers Trainings are conducted at Provincial Institute of Education Training (PIET) in order to make them capable in handling the followings: Objective of different subjects Learning land marks Teaching Aids Child Psychology Model lessons

Feeder School Establishment

NCHD sets up school called Feeder School with the cooperation of community in those areas where: School is not accessible for kids School in the village is over-crowded School building is available but teacher is not available

Monitoring

Progress is monitored by regular visits of DPM to the site, and through meeting with DCO, EDO, ADO, and Markaz Coordinators on monthly basis

Evaluation of the Program

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_____________________________________________________________________NCHD Monthly and quarterly evaluation is performed in order to see whether actual output is equal to target. If it is behind the target an action plan is formulated in consultation with DGM and District Education Department to achieve the target and more and more children can get their basic right of education.

Record Keeping Procedure

All the record is kept in computer data base through Management Information System (MIS) where Education Management Information Officer (EMISO) works in the following ways:

1. Develops soft ware for maintaining UPE data 2. Enters and validates UPE data 3. Updates data base in terms of enrollment and drop out

Achievements of UPE at HDSU Bannu diagram 3.5


Session Wise Enrollment

OSCs (5-7) S.No Session M F Total

Enrollment (5-7) M F Total

2011-12

691

764

1455

941

911

1852

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CHAPTER # 4: FINANCIAL MANAGEMENT AT NCHD


We know that every organization depend on availability of money, money is the life blood for an organization, and we also know that the finance department manages all the cash inflows and outflows. The financial department at NCHD is concerned with managing the following;

FIXED ASSETS AND INVENTORY

Policies:
01
CAPITALIZATION THRESHOLD Items of property and/or equipment purchased by or donated to the Commission will, for the purposes of capitalization, be classified under the following categories: Item Non-expendable Description Items with unit cost of over Rupees 5,000 and useful life of more than one year and items of sensitive nature. Items with unit cost of less than Rupees 5,000 and useful life of less than one year. Threshold Capitalize Remarks Maintain a formal inventory record Maintain a memorandum inventory record Examples include office supplies, stationery and like items.

Expendable

Do not capitalize

Consumables

Expendable items that are Expense out consumed, exhausted, or become an integral part of other property when put to use.

02

ACQUISITIONS All fixed asset acquisitions must follow procurement policies and procedures narrated in Procurement.

03

RECOGNITION OF ASSETS Fixed assets acquired by the Commission will be measured at their cost of acquisition including applicable ancillary costs. Cost of assets received by way of gift or donation or as part of non-monetary grant will be determined on the basis of the information provided by the donor.

04

REPAIR AND MAINTENANCE

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Maintenance and normal repairs will be charged to income as and when incurred. Major repairs and improvements will be capitalized.

05

DEPRECIATION / AMORTIZATION Depreciation is charged to income applying the straight line method whereby the cost of an asset is written off over its estimated useful life at the following rates: Category Land Building Office equipment (excl. computers etc.) Computer equipment Furniture and fixture Vehicles Intangible asset (software etc.) Rate [(%) per annum] NIL 5.00 20.00 33.33 33.33 20.00 20.00

06

RELOCATION OF ASSET No asset will be taken off the premises before it has been properly tagged.

07

ANNUAL PHYSICAL COUNT TEAM Annual physical inventory count will be carried out by a team comprising of the following members: Member 1 Member 2 Member 3 Inventory Controller Representative from Finance Department Representative from respective department/HDSU

08

INVESTIGATING MISSING ASSET


Investigation of missing assets will be carried out by the following designated officials: Member 1 Member 2 Representative from Finance Department General Manager Administration/Designated Official

09

DISPOSAL OF EQUIPMENT
a) Capital assets which are obsolete, worn-out, or no longer required by the Commission may be sold, scrapped or traded-in, as considered appropriate by the Commission.

10

Gains and losses on disposal of assets, if any, will be included in current income.

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The custodial staff will be responsible for the security of the equipment under their use. This includes ensuring that equipment is used only by the authorized persons, safeguarded against theft and damage and only removed from the premises with approval.

12

INSURANCE COVER
a) All vehicles and computer equipment purchased by the Commission will be comprehensively insured. b) Administration and Procurement Department will make arrangements thereof in accordance with the procedures laid down for procurement of services. (Refer to Chapter 2: Procurement).

Receiving Equipment
RECEIPT OF EQUIPMENT
Procedures Required Responsible Staff

01 Goods Received Note. On receipt of Inspection Report, Goods Received Note (Annex FAI 1) is filled in giving all the related particulars of the acquisition along with the description of the equipment. 02 Certification of Goods Received Note. The duly filled in GRN is sent to General Manger Procurement and Administration for certification. 03 Distribution of Approved GRN. The certified Goods Received Note is distributed as follows: Original Duplicate to finance department to be retained for record

Inventory Controller

Inventory Controller; GM Administration Inventory Controller

04 Entry into Equipment Inventory Card. If an item qualifies for capitalization, the details thereof are forthwith into Equipment Inventory Card (Annex FAI 2).

Inventory Controller

EQUIPMENT INDENTIFICATION NUMBER


Procedures Responsible Staff

05 Unique Identification Number. Every item of property entered into the Equipment Inventory Card is assigned a unique identification number comprising the following components:
UNDP
Donor

Inventory Controller

AA
Asset

000001
Sequential

2003
Acquisition

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code (4 digits) type (2 characters) number (6 digits) year (4 digits)

06 Tagging. The unique asset identification number is affixed on front or other easily accessible area.

Inventory Controller

Issue, Relocation and Transfers


ISSUANCE OF EQUIPMENT TO CUSTODIAN
Procedures Responsible Staff

01 Requisitioning Equipment. Equipment Requisition Form (Annex FAI 3) is completed and forwarded to departmental head or Finance and Administration Officer HDSU for approval. 02 Availability Check. On receipt of Equipment Requisition Form, availability in stores or through transfers is checked and details thereof are filled in. The form is then forwarded to General Manager Procurement and Administration for authorization. In case the requested item is not available, the fact is intimated to the concerned staff member who asks for the procurement of the same by giving a written request to Administration and Procurement Department (please refer to Chapter 2: Procurement).

Requisitioning Officer

Inventory Controller

03 Authorization of Requisition. The Equipment Requisition Form is authorized and redirected to Inventory Controller. 04 Issuance of Equipment. The authorized Equipment Requisition Form is filed for departmental record and The equipment, if available in stores, is issued through Equipment Issuance Form (Annex FAI 4). Where issuance involves transfers, procedures relating to Transfer of Equipment are followed. The

GM Administration

Inventory Controller

05 Distribution of Equipment Issuance Form. Equipment Issuance Form is distributed as follows: Original Duplicate Triplicate retained by the Inventory Controller to finance department

Inventory Controller

to the concerned department/location

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Procedures Responsible Staff

06 Updating Inventory Records. After the equipment has been issued, the inventory record is updated accordingly and acknowledgement is obtained from the respective head of department or General Manager HDSU.

Inventory Controller

TRANSFER OF EQUIPMENT
Procedures Responsible Staff

07 Transferring Equipment. Based on authorization granted vide procedure 03 03 04, Equipment Transfer Form (Annex FAI 5) is completed and forwarded to Chief Financial Officer for approval. 08 Approval of Transfer. The Equipment Transfer Form is approved and redirected to Inventory Controller. 09 Clearance from Current Location. The approved Equipment Transfer Form is: Sent to current custodial departmental head or GM HDSU to obtain clearance thereof. Sent back to Inventory Controller arrangements. for transfer

Inventory Controller

Chief Financial Officer

Inventory Controller Current Departmental Head or GM HDSU

10 Transfer Arrangements. The equipment is transferred to new location; and Signatures of receiving departmental head or GM HDSU are obtained on Equipment Transfer Form. Inventory Controller; New Department Head or GM HDSU Inventory Controller

11 Updating Inventory Records. After successful completion of inter-department transfers, assets record is updated accordingly.

RELOCATION OF EQUIPMENT
(a) Official Activities (temporary)
Procedures Responsible Staff

12 Requesting Relocation. Equipment Requisition Form is prepared and forwarded to departmental head or GM HDSU for approval. 13 Onward Submission. The approved Equipment Requisition Form is submitted to Inventory Controller at NCHD Head-office and Administration Assistant at HDSU respectively.

Requisitioning Staff

Requisitioning Staff

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Procedures Responsible Staff

14 Relocating Equipment. NCHD Head-office. Approval by GM Administration is obtained, the Equipment Requisition Form is filed for departmental record and the equipment is relocated through Equipment Temporary Relocation Form (Annex FAI 6). Human Development Support Unit. Approval by GM HDSU is obtained, the Equipment Requisition Form is filed for official record and the equipment is relocated through Equipment Temporary Relocation Form. Inventory Controller

Administration Assistant

15 Relocating Equipment. NCHD Head-office. Approval by GM Administration is obtained, the Equipment Requisition Form is filed for departmental record and the equipment is relocated through Equipment Temporary Relocation Form (Annex FAI 6). Human Development Support Unit. Approval by GM HDSU is obtained, the Equipment Requisition Form is filed for official record and the equipment is relocated through Equipment Temporary Relocation Form. Inventory Controller

Administration Assistant

16 Distribution of Relocation Form. The Equipment Temporary Relocation Form is distributed as follows: Original Duplicate retained for record to the custodian

Inventory Controller; Administration Assistant HDSU

17 Updating Inventory Records. After the equipment has been relocated, the inventory record is updated accordingly and acknowledgement obtained from the respective recipient. (b) Repair and Maintenance at Off-premises Location
Procedures

Inventory Controller;

Responsible Staff

18 Requesting Repair. Repair is requested on Equipment Repair Request Form (Annex FAI 7) and forwarded to head of department or GM HDSU for verification. 19 Verification of Repair Request. The Equipment Repair Request Form is verified by departmental head or GM HDSU and forwarded to Inventory Controller. 20 Inspection of the Equipment. The equipment requested for repair is physically inspected both at NCHD Head-

Custodian

Departmental Head or GM HDSU Inventory Controller; Designated Official at

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Procedures Responsible Staff

office and HDSU. 21 Approval for Repair. The Equipment Repair Request is approved by GM Administration forwarded to Inventory Controller. 22 Relocating Equipment. The Equipment Repair Request Form is filed for official record and the equipment is relocated through Equipment Temporary Relocation Form. 23 Repair Arrangements. Arrangements for repair and maintenance are made in accordance with the procedures laid down for procurement of services. (Refer to Chapter 2 Procurement).

HDSU GM Administration

Inventory Controller

Administration and Procurement Department

24 Updating Inventory Records. When the equipment is returned to the premises, the relevant details are completed in Equipment Temporary Relocation Form and inventory records updated accordingly.

Inventory Controller

Physical Inventory Count


PHYSICAL COUNT
Procedures Responsible Staff

01 Annual Physical Count. In order to exercise effective control over equipment and to ensure objective reporting of inventory items, a physical inventory count is conducted at least once every financial year. 02 Physical Count Intimation. A written intimation of date and time of annual physical inventory count is sent to each department/area head. 03 Performing Physical Count. Based on Physical Stock Take Listing (Annex FAI 8), a physical count is carried out to ascertain the condition of each item counted and to confirm its location and existence. Equipment Inventory Listing will be signed by both the Inventory Controller and the Representative at each department/location. 04 Inventory Findings. After completion of physical count, a report on physical count observations and recommendations is prepared and distributed as follows:

Inventory Controller

Inventory Controller

Inventory Controller

Inventory Controller

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First copy Second copy Third copy Fourth copy retained by Inventory Controller GM Administration HDSU Focal Point General Manager HDSU

PHYSICAL INVENTORY RECONCILIATION


Procedures Responsible Staff

05 Reconciliation Process. After the physical inventory count is completed, a reconciliation process is conducted to identify and explain differences. 06 Certification of Reconciliation. The physical inventory reconciliation is certified and signed. 07 Reconciliation Forwarded to Finance Department. The certified reconciliation is forward to finance department for adjusting the appropriate account head.

Inventory Controller

Inventory Controller Inventory Controller

Handling Missing or Stolen Equipment


MISSING ITEMS
Procedures Responsible Staff

01 Reporting Missing Equipment. If it appears that an item is missing, the fact is reported to department/area head on Missing or Stolen Asset Report (Annex FAI 9). 02 Verification of Missing Report. The completed Missing or Stolen Asset Report is forwarded to department head or GM HDSU for verification. 03 Informing Inventory Controller. The verified Missing or Stolen Asset Report is then submitted to Inventory Controller. 04 Notifying GM Administration. General Manager Administration is notified of the missing status and inventory record is updated to reflect the same. 05 Inquiry Process. Investigation of the circumstances surrounding disappearance is exercised by the team organized under policy 03 01 08 and the report thereof is submitted to Chief Financial Officer. 06 Keeping Missing Notation. Through this process, the record is set aside until the property is located or the criteria for deletion (three physical inventory periods

Custodian Staff

Custodian Staff

Departmental Head or GM HDSU Inventory Controller

Designated Team Members

Inventory Controller

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and/or three calendar years from the time the item is coded as missing) is met.

STOLEN PROPERTY
Procedures Responsible Staff

07 Reporting Stolen Equipment. If it is determined that property assigned to a custodian has been stolen, the suspected theft is immediately notified to departmental head or GM HDSU through Missing or Stolen Asset Report. 08 Lodging First Information Report. Within three (3) days from the day of discovery, first information report is lodged with the area police for investigations purposes. 09 Informing Inventory Controller. The Missing or Stolen Asset Report endorsed by departmental head or GM HDSU along with a copy of police report is submitted to Inventory Controller. 10 Distribution of Missing or Stolen Asset Report. The above-referred documentation along with comments thereon is, within ten (10) days of receipt, distributed as follows: Copy 1 Copy 2 Copy 3 retained by Inventory Controller GM Administration Senior GM Operations (HDSU only)

Custodian Staff

GM Administration; FAO HDSU Departmental Head or GM HDSU; Inventory Controller Inventory Controller

11 Keeping Stolen Notation. The item of property notified as being stolen remains on the custodial property account until deletion approval is granted by the Commission.

Inventory Controller; Chief Financial Officer

Disposal of Equipment
01 Declaring Surplus Asset. The declaration of surplus/obsolete asset is initiated through Asset Disposal and Write-off Form (Annex FAI 10). 02 Departmental Verification. The completed Asset Disposal Form is sent to the respective departmental head or GM HDSU for verification. 03 Approval of Disposal. The verified Asset Disposal and Write-off Form is submitted to General Manager Administration for recommendation and for onward approval by Chief Financial Officer. Custodian Staff

Custodian Staff

GM Administration; Chief Financial Officer

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04 Approval by the Commission. The proposed disposals are presented to the Commission for final approval. 05 Submission of Documents to Inventory Controller. The documentation underlying disposals approved by the Commission is then submitted to Inventory Controller for his review. 06 Disposal Process. The Asset Disposal Form along with the relevant minutes of the Commission is forwarded to the Administration Officer for initiation of the disposal process as directed by GM Administration. 07 Updating Inventory Record. After the asset has been sold or otherwise disposed, inventory record is updated to reflect approved disposals. 08 Gain/loss on Disposal. Gains or losses on the retirement of assets are shown in the Income Statement along with other non-operating revenues/expenses that arise from ordinary business activities. GM Administration

GM Administration

Inventory Controller; Administration Officer

Inventory Controller

Inventory Controller; Accounts Officer

PROCUREMENT
POLICIES:
01 APPROVING LIMITS All procurements will be made in accordance with the procedures laid down in this chapter after approval from the competent authority as per Appendix 2.1.

PROCEDURES:
PREQUALIFICATION OF SUPPLIERS Procedures 07 Advertisement for prequalification of suppliers Terms and conditions for the prequalification of Responsible Staff General Manager Administration and

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Procedures suppliers are advertised in at least one national and local newspaper. Suppliers are asked to submit the required documents as mentioned in the advertisement. 08 Short listing Supplier Evaluation Form (Annexure PC 1) is used to short list suppliers on the basis of information provided by them. 09 Final selection Suppliers are selected on the basis of information provided by the suppliers after the approval of the Chief Financial Officer. 010 Intimation All suppliers intimated about the selection. are individually Responsible Staff Procurement

Procurement Officer

General Manager Administration and Procurement General Manager Administration and Procurement Procurement Officer

011 Suppliers database Suppliers database integrated with financial information system is maintained to streamline the procurement process. REQUISITION Procedures 012 Preparation of Requisition Requisition (Annexure PC 2) is prepared and in triplicate. 013 Approval of Requisition Requisition purchase is approved as per Appendix 2.1. METHOD OF PROCUREMENT Procedures 014 Selection of method of procurement Method of procurement is selected on the basis of estimated value of goods/services to be procured as specified in Appendix 2.2. for

Responsible Staff Requisitioning Department Approving authority

Responsible Staff General Manager Administration and Procurement / Finance and Administration Officer

015 Selection of method of procurement Method of procurement is selected on the basis of estimated value of goods/services to be procured as specified in Appendix 2.2.

General Manager Administration and Procurement / Finance and Administration Officer

LOCAL PROCUREMENT

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Procedures 016 Local Procurement Goods are procured by taking at least three spot quotations and recording these on Comparative Statement. 17 Approval Comparative Statement is approved as per Appendix 2.1 18 Issue of Purchase Order Purchase Order is issued to the successful supplier. Responsible Staff Procurement Officer / Administration Assistant Procurement Officer / Administration Assistant General Manager Administration and Procurement / General Manager Human Development Support Unit

PROCUREMENT COMMITTEE Procedures 19 Formation of Procurement Committee Procurement Committee is formed for all procurements above Rupees 10,000. The procurement committee will at least have following members: A representative of administration procurement department; A representative of finance department. Chief Operating Officer and Responsible Staff Chief Operating Officer / General Manager of Human Development Support Unit

A representative of relevant department; and

Formation of Procurement Committee Procurement Committee is formed for all procurements above Rupees 250,000. There composition of committee will be as follows. General Manager Procurement; Administration and

General Manager of relevant department; and General Manager Finance.

REQUEST FOR QUOTATION Procedures 20 Preparation of Request for Quotation Request for Quotation (Annexure PC - 3) is prepared for goods/services to be acquired. 21 Approval of Request for Quotation Request for Quotations is approved and issued to selected Responsible Staff Procurement Officer / Administration Assistant General Manager Administration and

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Procedures suppliers. Responsible Staff Procurement / Finance and Administration Officer Procurement Officer / Administration Assistant Procurement Committee

22 Receipt of quotations Quotations from the suppliers are received and recorded in the Comparative Statement (Annexure PC - 4) 23 Evaluation of quotations All quotations are evaluated on the basis of: prices; suppliers previous record of performance and service; ability of supplier to render satisfactory service; and other factors keeping in view of NCHD needs.

24 Minutes of Procurement Committee Minutes of procurement committee are prepared. These minutes will at least include: List and specification of items to be procured; Comparative Statement; Detail of negotiations with bidders regarding price including other terms and conditions; and Method of selection of successful bidder.

Procurement Officer / Administration Assistant

25 Approval of Minutes Minutes of Procurement Committee are approved. 26 Intimation to unsuccessful supplier Unsuccessful suppliers are intimated about the fact.

All members of Procurement Committee General Manager Administration and Procurement / Finance and Administration Officer

INVITATION TO BID Procedures 27 Advertisement Invitation to Bid is approved for open advertising in at least one national/local daily news paper. Bidders will be asked to drop their bids in bid box. Responsible Staff General Manager Administration and Procurement / General Manager Human Development Support Unit Procurement Officer /

28 Placement of Bid Box Sealed bid box is placed in

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Procedures a secure and approachable place up to the time and date specified in the Invitation to bid. 29 Opening of Bid Box Bid box is opened in the presence of Procurement Committee and Bid Opening Sheet (Annexure PC - 5) is prepared along with Comparative Statement. 30 Approval Comparative statement and bid opening sheet are approved by Procurement Committee. 31 Evaluation of quotations All bids are evaluated on the basis of prices; bidders previous record of performance and service; ability of bidder to render satisfactory service; and other factors keeping in view of NCHD needs. Procurement Officer / Administration Assistant Responsible Staff Administration Assistant Procurement Officer / Administration Assistant

Procurement Committee Procurement Committee

32 Minutes of Procurement Committee Minutes of procurement committee are prepared. These minutes will at least include: List and specification of items to be procured; Comparative Statement; Detail of negotiations with bidders regarding price including other terms and conditions; and Method of selection of successful bidder.

33 Approval of Minutes Minutes of Procurement Committee are approved.

All members of Procurement Committee

EMERGENCY PROCUREMENTS Procedures 34 Intimation to unsuccessful supplier Unsuccessful suppliers are intimated about the fact. Responsible Staff General Manager Administration and Procurement / Finance and Administration Officer General Manager Administration and Procurement

35 Emergency Procurement Goods/services up to Rs. 10,000 can be procured in case of any emergency after approval of Chief Operating in

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Procedures case of emergency. PURCHASE ORDER Procedures 36 Issue of Purchase Order Purchase Order (Annexure PC 6) is issued to the successful supplier/bidder on the recommendation of Procurement Committee. Responsible Staff General Manager Administration and Procurement / General Manager Human Development Support Unit Procurement Officer / Administration Assistant Responsible Staff

37 Distribution of Purchase Order Purchase Order is to be distributed as follows: First Copy Second Copy Third Copy To the supplier/bidder To the finance department To be retained

38 Purchase Order Register Purchase Order Register (Annexure PC 7) is maintained. RETENTION MONEY REGISTER Procedures 39 Retention Money Register Retention Money Register (Annexure PC 8) is maintained for all the monies received from the suppliers/bidders as retention money. Retention Money will only be received in form of crossed cheque/pay order/ bank draft in the name of National Commission for Human Development. It will be refunded to supplier/bidder on the fulfillment of terms and conditions of contract.

Procurement Officer / Administration Assistant

Responsible Staff Procurement Officer

GOODS INSPECTION COMMITTEE Procedures 40 Formation of Goods Inspection Committee Goods Inspection Committee is formed for the inspection of goods received. Responsible Staff General Manager Administration and Procurement / General Manager Human Development Support Unit

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Procedures 41 Return of Rejected Goods Rejected goods are to be returned to supplier/bidder for replacement. RECORDING IN BOOKS OF ACCOUNTS Procedures 42 Receipt of document All documents related to procurement will be submitted to Finance Officer/Finance Assistant. 43 Preparation of Voucher Voucher is prepared after verification of all submitted documents after approval from Finance Manager / Finance and Administration Officer. PROCUREMENT FILE Procedures 44 Procurement file Following documents are retained in the procurement file for every procurement above Rs. 250,000. Requisition; RFQ/ITB; Quotations/Proposal received; Comparative Statement; Minutes of Procurement Committee; Purchase Order conditions; Delivery Challan; Receiving report; Goods inspection report; Goods received note; and Copy of invoice. along with terms and Responsible Staff Procurement Officer Responsible Staff Procurement Officer / Administration Assistant Finance Officer / Finance Assistant Responsible Staff Procurement Officer / Administration Assistant

CASH AND BANKS


POLICIES:

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02 APPROVAL FOR OPENING OF BANK ACCOUNT New bank account will be opened after the prior approval of Chairman or any person designated by him. 03 TITLE OF BANK ACCOUNT All bank accounts will be in the name of National Commission for Human Development. 04 05 PROFIT AND LOSS SHARING ACCOUNTS All funds will preferably be kept in the profit and loss sharing accounts. BANK SIGNATORIES Bank account will be operated by at least two signatories. Cheques will not be signed and countersigned in advance. 06 PAYMENT THRESHOLD All disbursements above Rupees 5,000 will be made through crossed cheque or bank transfer. 07 BANK RECONCILIATION STATEMENT Bank Reconciliation Statement of each bank account will be prepared on monthly basis. 08 CLOSURE OF BANK ACCOUNT Bank account will be closed after the written approval of Chairman or any person designated by him. 09 LIMIT OF PETTY CASH IMPREST Maximum amount of the Petty Cash Imprest will not exceed Rupees 20,000.

BANKING PROCEDURES
BANK SIGNATORIES Procedures Responsible Staff

045 At head office Two penal of signatories are Chairman or any person appointed at head office. Each Penal will comprise at designated by him for least three signatories. this purpose 046 At Human Development Support Unit Three signatories are appointed at Human Development Support Unit. Refer to Appendix 6.1 for penal of signatories at head office and Human Development Support Unit 047 Distribution of list of signatories List signatories is prepared and distributed as follows: of General Manager Finance

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Procedures First Copy Second Copy Third Copy Respective bank Bank Signatories Retained for record purposes in bank file Responsible Staff

048 Changes in signatories Changes in penal of Chairman or any person signatories, at head office and Human Development designated by him for Support Unit, are approved. this purpose CHEQUE BOOKS Procedures Responsible Staff

049 Cheque Books Only one cheque book is used at Finance Manager / one time for each bank account. Finance and Administration Officer 050 Cheque Book Register Receipt and issue of Finance Manager / cheque books to the authorized persons is controlled Finance and through Cheque Book Register (Annexure BC 1). Administration Officer 051 Custody of Cheque Books All used and unused Finance Manager / cheque books are retained under lock and key. Finance and Administration Officer 052 Cheque Dispatch Register Cheques are Finance Officer / Finance dispatched and all particulars are recorded in Cheque Assistant Dispatch Register (Annexure BC 2) 053 Undelivered cheques Undelivered cheques are Finance Manager / retained for a period of thirty days. Afterwards the Finance and cheques are cancelled and retained in the cheque Administration Officer book. 54 Lost cheques Bank is intimated vide a letter Finance Manager / containing the particulars of the lost cheque to stop Finance and payment. Administration Officer BANK RECONCILIATION Procedures Responsible Staff

55 Bank Statement Bank statements of all bank Finance Officer / Finance accounts are obtained within one week from the end of Assistant month. 56 Bank Reconciliation Statement Bank Reconciliation Finance Officer / Finance Statement (Annexure BC 3) is prepared of each Assistant bank account on monthly basis within ten days from

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Procedures month end. Items revealed through preparation of bank reconciliation are dealt with as follows: Discrepancies are pursued with the bank and steps are taken to resolve it. Un-reconciled credits are reconciled and adjustment is made books of account accordingly. Un-presented cheques for more than six months are cancelled and reversal is recorded in the general ledger after taking approval from General Manager Finance / Finance and Administration Officer. New cheque is prepared instead of revalidating the old one. Concerned vendor and relevant department are informed. Responsible Staff

57 Checking of reconciliation Bank Reconciliation Finance Manager / Statement is checked are forwarded for approval. Finance and Administration Officer 58 Approval of reconciliation Statement is approved. Bank Reconciliation General Manager Finance/ General Manager Human Development Support Unit

DOCUMENTATION RELATED TO BANKS Procedures Responsible Staff

59 Bank File Bank file is maintained for each and every Finance Officer / Finance bank account. This file will contain the following Assistant documents: Account opening form; List of signatories and changes thereof; Monthly Bank Reconciliation Statement along with copy of monthly bank statement; and Detail of any other correspondence with banks.

60 Retention of record All record relating to banks is Finance Officer / Finance retained at least for a period of five years. Assistant CLOSURE OF BANK ACCOUNT Procedures Responsible Staff

61 Authorization of closure of bank account Chairman or any person Application for closure of banks account is approved. designated by him for this purpose.

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Procedures Responsible Staff

62 Documentation Final bank statement and closure Finance Manager / certificate is obtained from the bank and retained in the Finance and bank file. Administration Officer

RECEIPTS
RECEIPTS Procedures Responsible Staff

01 Receipt of funds Cash, cheque or other monetary General Manager instrument are received from donor or any other party. Finance 02 Official receipt Pre numbered official receipt books Finance Manager are used. The stock of official receipts are controlled vide memorandum stock register. 03 Issue of Official Receipt Three copies of official Finance Officer receipt are prepared for all the funds received. Official receipt will be distributed as follows: First Copy Second Copy Third Copy Depositor Attached alongwith Voucher Retained in official receipt book

04 Checking of official receipts Particulars of receipt Finance Manager are checked. 05 Approval of official receipts Official receipt is General Manager approved. Finance 06 Deposit of funds Cheque, demand draft and pay Finance Officer order are deposited in the bank on the day of receipt or on the following day through bank deposit slip. 07 Preparation of Receipt Voucher Deposit slip, official Finance Officer receipts and credit advices are used to prepare Receipt Voucher. All particulars including reference of official receipt number, depositors name, title of the account and account code are recorded in the Receipt Voucher. Reference of Receipt Voucher is also recorded on the official receipt to ensure that all receipts have been recorded in the proper account code in the general ledger. 08 Checking of voucher Particulars of Receipt Voucher Finance Manager

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Procedures are checked. Responsible Staff

DISBURSEMENTS
PAYMENTS TO SUPPLIERS Procedures Responsible Staff

01 Receipt of supporting documents Following Finance Officer/ documents are received for processing of payments Finance Assistant to suppliers from the Procurement Department. Requisition; Request for Quotation/Invitation to Bid; Quotations/Proposal received; Comparative Statement; Minutes of Procurement Committee; Purchase Order conditions; Delivery Challan; Gate Inward Pass; Receiving report; Goods inspection report; Goods received note; and Original Invoice/bill. along with terms and

In case of procurement below Rupees 25,000 following documents are not necessary. Request for Quotation/Invitation to Bid; Quotations/Proposal received; and Minutes of Procurement Committee;

02 Verification of supporting documents Supporting Finance Officer / documents are verified to ensure that: Finance Assistant Only goods requisitioned were ordered; Goods invoiced are actually received and entered in the record; Goods received are according to specifications as given in the Purchase Order;

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Procedures Arithmetical accuracy and contents of original invoice addressed to the Commission are checked. Responsible Staff

PAYMENT FOR SERVICES Procedures Responsible Staff

03 Receipt of supporting documents Following Finance Officer/ documents are received for processing of payments Finance Assistant of services from the relevant department. Purchase Requisition; Request for Quotation/Invitation to Bid; Quotations/Proposal received; Comparative Statement; Minutes of Procurement Committee; Purchase/Work Order along with payment terms and conditions; Completion Report; and Original Invoice/bill.

04 Verification of supporting documents Supporting Finance Officer/ documents are verified to ensure that: Finance Assistant Only services requisitioned were utilized; Services invoiced are actually performed by the service provider; Services received are according to specifications as given in the purchase order; Arithmetical accuracy and contents of original invoice addressed to the Commission are checked.

PAYMENT TO CONSULTANTS Procedures Responsible Staff

05 Receipt of supporting documents Following Finance Officer/ documents are received for processing of payments Finance Assistant of services from the relevant department. Request for Proposal/Invitation to Bid; Quotations/Proposal received; Comparative Statement; Minutes of Procurement Committee;

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Procedures Special Services Agreement containing payment terms and conditions; Completion Report; and Original Bill. Responsible Staff

06 Verification of supporting documents Supporting Finance Officer/ documents are verified to ensure the accuracy and Finance Assistant approval of documents. PAYMENTS OF ADVANCES Procedures Responsible Staff

07 Receipt of request: Advance Application Form / Finance Officer/ Purchase Order duly approved from the competent Finance Assistant authority are received from procurement department or concerned employee. 08 Verification of supporting documents Approval of Finance Officer/ competent authority is checked on the supporting Finance Assistant documents and genuineness of all documents. LOANS TO STAFF Procedures Responsible Staff

09 Receipt of Loan Application Form Loan Finance Officer Application Form (Annex HR 14) from Human Resources Department. 10 Calculation of deductions Annual basic salary, Finance Officer maximum loan limit and allowable type of loan are checked and verified from the payroll database. Calculations of monthly deduction and number of installment are also checked. REIMBURSEMENT OF TRAVEL CLAIM Procedures Responsible Staff

11 Receipt of documents Travel Expense Claim Finance Officer/ (Annexure AD - 2) is received duly endorsed by Finance Assistant competent authority alongwith all supporting documents including Travel Report for reimbursement within 3 (three) working days from the end of travel. 12 Scrutiny of documents All supporting bills/cash Finance Officer/ memos/receipts are scrutinized to ascertain the Finance Assistant accuracy of the amount claimed, identification of

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Procedures personal and official expenses. Amount due to/from the concerned person is determined (net of personal expenses and/or advances, if any). REFUND OF RETENTION MONEY Procedures Responsible Staff Responsible Staff

13 Receipt of documents Request of the supplier for a Procurement Officer / refund of retention money is received alongwith Administration Assistant official receipt and cross verified from Retention Money Register (Annexure PC 9). 14 Refund Authorization Slip Two copies of Refund Procurement Officer / Authorization Slip are prepared and forwarded to Administration Assistant General Manager Administration and Procurement for approval, together with official receipt obtained from the supplier. 15 Verification of supporting documents Accuracy of Finance Officer/ all documents is confirmed and also ensured that Finance Assistant contract has been completed and there are no more outstanding issues. MISCELLANEOUS BILLS Miscellaneous bills include bills relating to electricity, telephone, insurance, motor vehicles running and maintenance, entertainment and other expenses. Procedures Responsible Staff

16 Receipt of supporting documents Supporting Finance Officer/ documents are received for processing of payments Finance Assistant of miscellaneous bills after approval from the competent authority. 17 Verification of supporting documents Accuracy of Finance Officer/ all documents is confirmed and it is also ensured that Finance Assistant services have been received/used by the Commission PROCESSING OF DISBURSEMENT DOCUMENTS Procedures Responsible Staff

18 Preparation of Disbursement Voucher Finance Officer/ Disbursement Voucher is prepared. Appropriate Finance Assistant account codes are allotted based on the nature of the transaction in the chart of account. 19 Checking of Disbursement Voucher Disbursement Finance Manager /

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Procedures Voucher is checked and forwarded for approval. Responsible Staff Finance and Administration Officer

20 Approval of Disbursement Voucher Disbursement General Manager Finance Voucher is approved. / General Manager Human Development Support Unit. 21 Deduction of Income Tax at source Income tax is General Manager Finance deducted from the disbursement made by National / Finance and Commission for Human Development at the rates Administration Officer applicable in the Income Tax Ordinance, 2001. Tax deducted from the suppliers will be deposited into Government treasury within seven days from the date of disbursement. 22 Preparation of Cheque Cheque is prepared after Finance Officer / Finance the approval of bills/invoices and disbursement by Assistant the competent authority. 23 Signatures on Cheques Cheque is placed before Finance Officer / Finance cheque signatories for signatures alongwith Assistant supporting documents. Signatures are also obtained on the counter folio of the cheque book. 24 Recording and dispatch Particulars of cheque are Finance Officer / Finance recorded in Cheque Dispatch Register before Assistant dispatch of cheque to the supplier. 25 Posting into general ledger Voucher is posted in Finance Officer / Finance the accounting software and Posted stamp is Assistant affixed.

PETTY CASH IMPREST


IMPREST PROCEDURES Procedures Responsible Staff

01 Approval for establishment of Petty Cash Imprest General Manager Finance Petty Cash Imprest Form (Annexure BC - 4) is approved and an imprest holder is appointed to manage the imprest on the recommendation of head of department / General Manager of Human Development Support Unit. 02 Revision of imprest Increase or decrease in the General Manager Finance imprest is approved.

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Procedures Responsible Staff

03 Change of imprest holder Handing Over and Finance Manager / Taking Over Form (Annexure BC 5) is approved Finance and incase of change of imprest holder. Administration Officer 04 Responsibility Responsible for the safe custody Imprest Holder and proper utilization of imprest. 05 Fidelity insurance Arrangement are made for the General Manager Finance fidelity insurance of imprest 06 Utilization of imprest Imprest is utilized during the Imprest Holder routine operations of the Commission e.g. courier charges, lunch, local traveling and on other petty expenses. 07 Recording of expenses All expenses are recorded Imprest Holder on Petty Cash Imprest Expense Form (Annexure BC 6). Supporting documents of all expense are obtained and Paid stamp is affixed on all supporting. 08 Replenishment of imprest Cheque Request Form Imprest Holder (Annexure BC 7) is prepared at the time of replenishment of petty cash imprest along with imprest expense form. 09 Approval Cheque Request Form is approved for General Manager Finance/ payment to imprest holder. General Manager Human Development Support Unit 10 Surprise cash counts Arrangements are made for General Manager Finance surprise counts by a person independent of imprest holder.

BUDGET OPERATIONS

Policies:
01 PROCESS OVERVIEW
The budget process will involve the following major steps: Development of a calendar of activities necessary to finish the process and the scheduled dates for completion of each step;

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Development of preliminary estimates for use by the departmental/program heads evaluating the reasonableness of the estimates; The development and submission of budgetary estimates; Compilation and review of budget estimates; Presentation of budget document to the Commission for adoption.

02

ACTIVITY PLAN
Each department/program should have an Activity Plan for achieving the functions assigned to it. The plan should be reviewed regularly to ascertain progress made towards achieving the desired targets as well as to keep the plan current. The Activity Plan will be used as framework for forecasting departmental/program and/or area budget estimates.

03

BUDGET COMMITTEES
The whole process of budgeting from preparation to approval and implementation will be overseen by the following budget committees: Tasks Responsibility

Preparation of departmental/program budget Budget Workgroup estimates. Review of budget estimates submitted by Central Plan and Budget Workgroup. Review Committee Approval of the budget. Commission Budget

04

BUDGET WORKGROUP
a) Budget Workgroup will comprise of General Manager HDSU, District Program Officer of each program at HDSU and Program Director/Departmental Head at NCHD Head office. b) The workgroup will develop plans for the respective program/HDSU. c) The plans developed along with budgets will be submitted to Central Planning and Budget Review Committee.

05

CENTRAL PLANNING AND BUDGET REVIEW COMMITTEE


The Central Budget Planning and Review Committee will be formed for the review of preliminary departmental/program plans and budget forecasts. The committee will comprise of the following members: Chairman; Chief Operating Officer

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Chief Financial Officer; General Manager (of respective HDSU); and All directors

06

BUDGET CALENDAR
In order to ensure timely completion of the budget in a systemized manner, a schedule will be developed to organize the budget preparation activities. The following chart presents some of the important steps to be included in the budget calendar with tentative time lines: Dates 15 February to 14 March 15 March to 31 March 01 April to 14 April Activities Plans and budget preparation process for next financial year begins. Budget estimates are reviewed by Central Planning and Budget Review Committee. Planning, Monitoring & Evaluation and Finance departments prepare consolidated Annual Plans and Budget. Plans and Budget are reviewed and approved by Central Planning and Budget Review Committee. Presentation to Board of Directors/Commission for approval.

15 April to 14 May 15 May to 31 May

Budget Preparation
DEPARTMENTAL/PROGRAM FORECASTS
Procedures Responsible Staff

063 Gathering Basic Input Data. Basic planning and budget input data is gathered for departmental/program forecasts through: interdepartmental and/or inter-district meetings, if considered appropriate; department/program Activity Plan (for budget only); personnel requirements for the next year as discussed with the departmental head/program director.

Budget Workgroup

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064 Preparing Forecasts. Departmental/program plans and budgets are prepared on the formats provided by the Planning, Monitoring & Evaluation and Finance Departments. The forecasts include: Overview of planned activities and budgets; and Consolidated reports on plans versus achievements, both, activities and budgets: a) Income and Expenditure wise plans and budgets for HDSU/Head office/Department etc.; b) Sub-program; c) Line items; d) Unit costs; e) Donors; and f) Gender wise data Budget Workgroup; Budget Workgroup

065 Review of the Forecast. The prepared Plan and budget is reviewed, discussed and revisions, if any, are made before its submission to Planning, Monitoring & Evaluation and Finance Departments. 066 Distribution of Departmental/Program Plan and Budget. After review by the respective departmental head/program director, the revised budget documents is distributed as follows: Copy 1 Copy 2 Copy 3 to PM & E Department to Finance department retained by the department

Budget Workgroup

DRAFT ANNUAL BUDGET


Procedures Responsible Staff

067 Consolidation of Budget Estimates. Based on the original copies of the Department/Program Plans and Budget, budgets of all departments are consolidated into Draft Annual Plan and Budget. 068 Checking of Draft Budget. The consolidated Draft Annual Plan and Budget is sent back to Departmental/Program Heads for checking.

PM & E Department; Finance Department

PM & E Department; Finance Department; Departmental/Program Heads

069 Review by Chief Financial Officer. After the Draft Annual Plan and Budget has been checked and received back in Finance Department, it is submitted to Chief

Finance Department; Chief Financial Officer

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Procedures Responsible Staff

Financial Officer for his review and recommendations. 070 Submission to Central Plan and Budget Review Committee. The Draft Annual Plan and Budget reviewed by Chief Financial Officer is submitted to Central Plan and Budget Review Committee for final review before approval. 071 Review by Central Plan and Budget Review Committee. The information supplied is reviewed in terms of accuracy, possible problems in implementing proposed programs and reasons for substantial variations between projections and costs incurred during previous years. As a result: the contents of the Final Budget are finalized; and the Draft Annual Plan and Budget is revised, if necessary. Finance Department

Central Plan and Budget Review Committee

FINAL BUDGET DOCUMENT


Procedures Responsible Staff

72 Preparation of Final Budget. After having been reviewed and revised as necessary, the Draft Annual Plan and Budget is complied into a Final Budget document. The document includes: The comparison of planned activities and budgets of the current year with actual achievements and income/utilization; The highlights of the proposed budget in terms of program expansion and planned activities; A review of the budget increases, if any, caused by changes and increases (such as salaries); An outline of problem areas which have not been reconciled/addressed within the current budget; and Comparative schedules showing historical trends.

PM & E Department; Finance Department

73 Distribution of Final Budget. After having been compiled and approved by the Central Plan and Budget Review Committee, the final budget document is distributed as follows: Copy 1 Copy 2 to the Commission retained for record

PM & E Department; Finance Department

APPROVAL AND ADOPTION OF THE BUDGET _____________________________________________________________ 68

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Procedures Responsible Staff

74 Approval by the Commission. The propositions put forth are reviewed, altered as necessary and approved. 75 Final Approval by the Board of Directors. The plans and budgets approved by the Commission are submitted to the Board of Directors of Pakistan Human Development Fund for final approval, in accordance with Articles of Association of PHDF. 76 Distribution. After approval by the Commission, the Annual Budget is distributed as follows: Copy 1 Copy 2 Copy 3 Copy 4 Copy 5 to Chairman to Chief Financial Officer to GM HDSUs to departmental heads/program directors file

Commission Commission

Finance Department

Execution and Monitoring

EXECUTION OF THE BUDGET


Procedures Responsible Staff

01 Commitment to Achieve Objectives. In order to achieve the specified goals for which the appropriations have been made: Work is carefully accomplishment; and scheduled to ensure its

Departments/Programs receiving appropriations

Attempt is made to increase the efficiency of resource utilization wherever possible. Manager Budget and Reporting; HDSU Finance Section

02 Record Keeping. The records relating to progress against activity plans and budget are kept at NCHD Head office and at each HDSU. Budget reports are produced by Accounting Software program progress is reported through Reporting Software. The record keeping function consists of: Reviewing transactions for conformity with the planned purpose of specific appropriations, assuring that no transactions occur unless approved in

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Procedures Responsible Staff

accordance with SOPs; and Reporting activity status and budget utilization on monthly/quarterly and annual basis on the specified budgeting and reporting formats. Chief Operating Officer/ Chief Executive Officer

03 Review and Evaluation. The progress being made towards objectives is reviewed and evaluated, on monthly basis, by the Management Committee headed by Chief Operating Officer/Chief Executive Officer.

MONITORING AND CONTROL


Procedures Responsible Staff

04 Budget Information System. To ascertain the progress being made towards the prescribed objectives, an effective and efficient budgetary information system has been established. The information system is capable of: Providing management at all levels, on timely basis, with accurate and relevant informative data on performance towards each goal; Comparative analysis of planned statistics with current results; Suggesting management in taking corrective action, wherever necessary, to lay down adequate and accountable future plans.

Manager Budget and Reporting

05 Budgetary Reports. Based on the current information available, following reports (at the minimum) are prepared at quarterly intervals during the execution and submitted to GM Finance and GM PM & E for review: Reports Activity Status Report Objective To analyze the progress towards pre-set goals; To ascertain the response to certain programs being implemented. To analyze significant variances, if any; To obtain unencumbered departmental or program balance

Manager Budget and Reporting

Financial Report (Annex BU 1)

YEAR-END BUDGET BALANCES _____________________________________________________________ 70

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Procedures Responsible Staff

06 Budget Pool Account. The budget balances, both positive and negative, are transferred to Budget Pool Account at the year-end and carried forward to next fiscal year. 07 Use of Available Balances. The budget balances available in the pool may be used to alleviate negative balances in departmental/program budgets for next year.

Manager Budget and Reporting

Finance Department

Budget Revisions

01 Potential Budget Revisions. Activity plans and budgets may be revised during the financial year in order to adjust projections to meet changing conditions. The potential budget revisions are: Budget Expansions. Represent enhancement to departmental/program base budget, e.g. by adding new budget line or increment in already apportioned amount. Budget Contractions. Represent deletion of budget line or decrease in already apportioned amount. Budget Transfers. Represent transfer of funds from one budget line to another.

Manager Budget and Reporting

02 Preparing Budget Revision Request. Budget revision is requested on Budget Revision Request Form (Annex BU 2) duly prepared and forwarded to departmental head/program head for authorization. 03 Review of Budget Revision Request. The authorized Budget Revision Request Form is then submitted to General Manager Finance for review in consultation with the concerned departmental head/program director. 04 Subsequent Review of Revision. The revision request reviewed by GM Finance is then forwarded to Chief Financial Officer for his review. 05 Final Approval. After Chief Financial Officer has reviewed, the Budget Revision Request, along with his comments, is submitted to Management Committee headed by Chairman/Chief Executive Officer. Once the revision request is approved, it is submitted to the Commission and BOD, PHDF.

Departmental/Program Manager

Departmental/Program Manager; GM Finance Chief Financial Officer

Management Committee

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Chapter No. 05 SWOT ANALYSIS OF NCHD


Every organization has strengths and weaknesses in its internal environment where external environment also affects the organization's processes by providing opportunities and threats. Let's see the Strengths, Weaknesses, Opportunities and Threats at NCHD through the following matrix.

STRENGTHS

WEAKNESSES

International recognition Good local image Experienced employees Government's support Financially strong position

No transparency in work Nepotism No proper cost management No trained employees at low level Political indulgence of employees

OPPORTUNITIES

THREATS

Progress in social sector Newly formed Government New Health Public acceptance of social services Geographic importance of Bannu programs exploration i.e.

Uncertain

environmental

and

political conditions Extremism Terrorism Employees Turn Over (ETO)

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Chapter No. 06
SUMMARY AND CONCLUSION

Social sector is growing rapidly here in Pakistan as it is a developing country and most of the people in Pakistan have no financial strength to access basic education, better health facilities, and employment opportunities. A lot of work is to be done to give the basic facilities to every inhabitant of the country. We believe that it is difficult but not impossible. National Commission for Human Development (NCHD) has been established by the President of Pakistan to address all those financial, educational, health and social issues and bring prosperity in the life of a common person. This organization works with the purpose to educate, train and develop the common people so that they can lead a happier yet productive life and can stand upon their own feet. NCHD has been striving to tackle all the problems in the community related to education, voluntarily support and health since its inception. The core objective is to bring a social change and create an atmosphere of peace and harmony in the social system of the country. We have come to know that it is an organization of the people, by the people and for the people where human being is considered as an asset to the country success and development. One thing to add here is that when people are educated, trained and developed, success would come by itself. Therefore, the main focus is given on the human resource in the present era. In my opinion, it is commendable effort for bringing light to the darkness of ignorance and alleviating poverty to make people satisfied with their lives then one can expect glory and success in the world.

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Chapter No. 07
SUGGESTIONS FOR IMPROVEMENT

There is no perfection in the world; area of improvement exists every where. So there are some suggestions to NCHD for further improvement in its processes:

1. Support Staff Training These are individuals who receive the outsiders so they must be the representatives to last an impression as people of Bannu love courtesy. Each employee must be trained as it is necessary in today's cut throat competition.

2. Selection on Merit Pure and new talent can be explored when selection is purely on merit. There must be no official influence as it would give an opportunity to the new talent.

3. Incentives in Compensation Incentive can enhance employees efficiency so good incentive package on accomplishing different activities efficiently would produce better results Offering benefits and services in a convenient way may be productive

4. Avoid political indulgence Politics free working environment is the best place where good relations and more productive working can be done without any confusion. So employees must avoid t indulgence in any political activity.. 5. Cost Reduction

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One of the major expenses is the expense on fuel as even for visiting a nearer places staff members use motor car. But in my opinion ' Motor Bike' is cost effective and more suitable for this kind of duty to reduce cost.

6. Removal of uncertainty Employees feel uncertainty about their future with the emergence of new political set up in the country. So there must be an immediate meeting where the management can ensure the staff about future planning and remove all the speculations and doubts because employees' satisfaction is essential for the good- will of the organization.

7. Holding International Seminars In order to spread the reputation among donors and foreign countries NCHD can hold international seminars at the country level and can win the financial and strategic support of other organizations, agencies and countries. At present there are rare seminars but at domestic level.

8.

Influential Motivation Influential of the community can play a major role in the achievement of objective, therefore, at least two influential can be selected from each working area and they must be motivated through monetary or non monetary reward.

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BIBLIOGRAPHY

1. Interview with NCHD Officers 2. www.google.com 3. www.nchd.org.pk 4. www.yahoo.com/search 5. www.society.com 6. www.undp.org.pk

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