Gopal Chandu Permanent Address: Panangat (H) Kanakamala (P.

O) Thrissur680689 Mobile ~08943331215, 09745543695 Pune Address: James Court, Ganpati Chowk, Next to Command Gate, Viman Nagar. Email ~ gopalpc@gmail.com. doellwl16382@gmail.com Home Tel: 04802725855 Current Occupation: Completed coursework. Getting postgraduate degree in May 2014 in Master of Arts in Education (Elementary) from the Tata Institute of Social Sciences, Chembur, Mumbai. Tata Institute of Social Sciences: Masters in Elementary Education Pedagogy of Mathematics With Jayshree Subramanian (Phd) and K. Subramanium (Phd) Gender and Education With Nandini Manjrekar (Phd) Education Policy, Institutions and Practices With Denzil Saldanha (Phd) and Archana Mehendale (Phd) Language Mind and Society With Ramakant Agnihotri (Phd) and Rajesh Kumar (Phd) Research Methods in Education With Padma Sarangapani (Phd) and Jacob Tharu (Phd) Curriculum and School With Padma Sarangapani (Phd) and Disha Nawani (Phd) Child Development, Cognition and Learning 1 and 2 With Sujata Sriram (Phd), Rakhi Banerjee (Phd), Ritesh Khunyakari (Phd), Usha Nayar (Phd), Ravi Subramanium Sociology of Education Part 1 and 2 With Leena Abraham (Phd), Ranu Jain (Phd) and Nandini Manjrekar Material Design and Development With Disha Nawani (Phd) and Hridaynath Dewan (Hardy) (Phd) Philosophy of Education With Alok Mathur (Harvard) and Rohit Dhanker (Phd), Navneet Sharma (Phd), Neeta Arora(Professor) PostGraduation Field Attachment: How do children make their own teaching learning materials and the classroom reflective process. Field Mentor: Jane Sahi (Sita School, Bangalore) Previous employment: Over the past ten years, I got interested in the education sector and started taking my own programmes in schools. I have worked in CMI Public School(Chalakudy) teaching English Grammar to 6th Std A,B,C division, English Language to 7th A,B, etc and English Language to 11th Std on a temporary scale. I also implemented Spoken English programmes in Vyasa Vidyaniketan, Potta and Saraswati Vidyaniketan Kodakara. I have published my own textbook of Communicative English Previous employment: Football Development Officer Brazilian Soccer Schools Delineation of work profile: A) Locking in venues. B) Appointing Coaches C) Ensuring minimum registration of children for the program

Previous employment: Customer Relationship Associate Epicenter Technologies Pvt. Ltd. Certified for successfully completing Credit Services Training for Providian Financial. Certified for maximum production hours in the project for Providian in the month of February 2004 Repeatedly received stellar call appreciation from client in U.S.A. Delineation of Work Profile: U.S.P. Providing customers appropriate {<WIIFMS> Whats In It For Me} opportunity and effective reasons to make effective payments towards paying off their credit card balance. Assisting customers in saving their credit through collection efforts in the outbound collections department of Providian. Informing customers effective modes of making payments and thereby effectively clear their debts, save on additional fees and finance charges, save their credit from getting hampered, etc. Submitting daily reports to Team Manager to facilitate performance analysis and proceeding as per development plan. Previous Employment: Tele Sales Representative Level 2 E3r Infosystems Pvt. Ltd. Joined at Level 2 and worked for a period of 3 months from August 4, 2003 to November 22, 2003 Delineation of Work Profile: Informing prospective clients of credit repair and the importance of establishing a good credit rating. Explaining clients the numerous ways of improving their credit and how to go about getting a better deal on debts and mortgages. Pouring over the advantages of our credit card and upselling credit correction kit along with the credit card. Aggression and persuasive sugar coating of speech with suitable confidence building measures resulting in sales. Previous employment: Customer Service Executive Level 2 Msource (India) Pvt. Ltd. now Mphasis (India) Pvt. Ltd. Joined as Trainee Customer Service Executive for a period of six months and after six months from joining date got promoted to Customer Service Executive. Experience in Msource (Mphasis): Worked from 13th August 2001 to 30th January 2003 in both inbound and outbound projects in the realm of IT enabled services involving Customer Relationship Management and Competitive Business Intelligence. Silhouette of work profile in Inbound Project: Customer Support: Customer support provided to recipients of social security benefits in 18 states in the United States of America. Each state has its own rules regarding operating procedures. Work requirements entailed assistance in filing investigative claim reports in case of irregularities in transaction processing at retail stores and ATMs, checking and reporting on status of claim filed on earlier date, training clients to the use of the debit card, troubleshooting problems with dysfunctional CAPS machine (machines used by government representatives to issue debit cards and pin numbers), enrolling clients into the program, making changes in account information within purview of authority, assisting clients in finding ATMs located in their vicinity, issuing replacement cards, replacement PIN numbers, assisting clients in knowing their benefit availability dates, assisting with balance inquiry, detailed transaction inquiries, transferring call escalations, making three way calls with Arabic interpreters for Arabic callers, making detailed call logs and submitting all activities while on calls for Quality Analysis. Silhouette of work profile in Outbound Project: Competitive Business Intelligence: Making outbound calls to competitors of the client posing as prospective customers. The competition consists of 5 to 6 major players in the market with

ten to fifteen thousand outlets (shops) each. The products offered by them could be ordered on the telephone. Deceptive calling involved calling as prospective customers ordering a specific product or products over the phone and placing a lien on them and never actually purchasing them. Final aim and advantage of such an outbound calling venture was multipronged: 1. Artificial sales projection by competitors that never actually get converted into sales. 2. A product ordered over the phone is kept reserved for the next 24 hours that actually leads to loss in sales when some other authentic customer tries to purchase the same product within 24 hours. 3. Prices of products are compared and competitive prices for our clients product is set. 4. The shop attendants are distracted and their precious time is diverted from serving authentic clients. 5. After four months of calling the competitors got suspicious of the orders placed over the phone and now even authentic customers on the phone are treated with disdain and contempt. Killing competition is the name of the game. Certified for successfully completing a workshop on delivering excellent customer service on 26th April 2002. Education S.S.C from E.N.N.S.S. Boarding School with French as main subject H.S.C from Ness Wadia College of Commerce with French as main subject Bachelor of Commerce from Ness Wadia under University of Pune Diploma in French from University of Pune Certificate of French (elementary) Alliance Francaise de Poona Certificate of French (intermediate) Alliance Francaise de Poona Completed M.A. in Elementary Education at Tata Institute of Social Sciences, Mumbai. Personal Age: 34 Nationality: Indian Marital Status: Single Languages known: English, Hindi, French, Malayalam, Marathi Interests: Film aficionado, avid reader, soccer crazy football worshipper, encouraging children to better themselves and finding an audience in them, storyteller, social activist etc. Family Profile P.S Chandu ~ Father ~ Bsc, Btech, LLB ~ Retired