28.02.

2013 21:53

QuestBack export - Client feedback survey Karrieresenter Telemark

Client feedback survey Karrieresenter Telemark

Published from 30.12.2011 to 31.12.2012 8 responses (1 unique)

1. Gender

Alternatives 1 Female 2 Male Total

Percent 62,5 % 37,5 %

Value 5 3 8

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2. Age

Alternatives 1 Under 20 2 20-25 3 26-30 4 31-35 5 36-40 6 41-45 7 46-50 8 51-55 9 56-60 10 61-67 Total

Percent 0,0 % 12,5 % 50,0 % 12,5 % 25,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 %

Value 0 1 4 1 2 0 0 0 0 0 8

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3. In which municipality do you live?

Alternatives 1 Skien 2 Porsgrunn 3 Bamble 4 B 5 Drangedal 6 Fyresdal 7 Hjartdal 8 Krager 9 Kviteseid 10 Nissedal 11 Nome 12 Notodden 13 Sauherad 14 Seljord 15 Siljan 16 Tinn 17 Tokke 18 Vinje 19 Other, specify here Total

Percent 0,0 % 87,5 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 12,5 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 %

Value 0 7 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 8

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4. What is your situation today (choose the one that takes up most of your time)

Alternatives 1 In a full-time job 2 In a part-time job 3 On sick-leave from a full-time job 4 On sick-leave from a part-time job 5 On parent-leave from a job 6 On leave without pay from a job 7 Student 8 Stay at home parent 9 Unemployed 10 Arbeidsavklaringspenger/ AAP - assistance from NAV 11 Single parent benefits 12 Disabilities pension 13 Other, specifiy here Total employed as a vikar

Percent 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 37,5 % 12,5 % 37,5 % 0,0 % 0,0 % 0,0 % 12,5 %

Value 0 0 0 0 0 0 3 1 3 0 0 0 1 8

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5. Are you on partial or full sick leave?

Alternatives 1 Full 2 Partial Total

Percent 0,0 % 0,0 %

Value 0 0 0

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6. What was your reason for having contacted Karrieresenter Telemark? (write as much as you want)
A recommandation from a friend. Professional brainstorming. I contacted them because I wanted to get to know more about my studying and working possibilities in Norway. Get help to write a standard CV and cover letter help/possibilities in the job seeking process I wanted some more information about which studies there are and which my study rights are since i'm 22 year and haven't studied since i was 18 year. Get insight and info into Norway. Learn about my options To get help about how to write CV and Cover Letter. And little interview practice help also. i want to have a good resume and find a good job

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7. What did your career coaching meeting(s) focus on? (you can choose more than one answer)

Alternatives 1 Self-assessment describe what I can do (skills, competencies, etc.) 2 Self-assessment describe who I am and what I want 3 Advice related to CV, application letters and/or job interviews 4 Looking at my options 5 Different career alternatives 6 Different education / training courses options 7 How I can get information about the job market and job opportunities 8 What I need to do myself in order to move forward 9 My thoughts about myself and my opportunities 10 Specific information about career and education options Total

Percent 25,0 % 50,0 % 62,5 % 50,0 % 37,5 % 50,0 % 62,5 % 62,5 % 37,5 % 37,5 %

Value 2 4 5 4 3 4 5 5 3 3 8

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8. To what degree are you in agreement with these statements about the career coach?

Alternatives 1 ...focused on my needs 2 contributed to clarifying my thoughts and ideas 3 contributed with useful suggestions and new perspectives 4 showed me respect and gave me recognition (as aperson, my skills, etc) 5 appeared professional and competent 6 helped me to get started on my "to do"- list

N 7 8 7 8 7 8

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8.1 To what degree are you in agreement with these statements about the career coach? - ...focused on my needs

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6 - agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 0,0 % 28,6 % 71,4 % 0,0 %

Value 0 0 0 0 2 5 0 7

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8.2 To what degree are you in agreement with these statements about the career coach? - contributed to clarifying my thoughts and ideas

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6 - agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 12,5 % 0,0 % 87,5 % 0,0 %

Value 0 0 0 1 0 7 0 8

10

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8.3 To what degree are you in agreement with these statements about the career coach? - contributed with useful suggestions and new perspectives

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6 - agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 14,3 % 0,0 % 85,7 % 0,0 %

Value 0 0 0 1 0 6 0 7

11

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8.4 To what degree are you in agreement with these statements about the career coach? - showed me respect and gave me recognition (as aperson, my skills, etc)

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6 - agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 12,5 % 0,0 % 87,5 % 0,0 %

Value 0 0 0 1 0 7 0 8

12

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8.5 To what degree are you in agreement with these statements about the career coach? - appeared professional and competent

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6 - agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 14,3 % 14,3 % 71,4 % 0,0 %

Value 0 0 0 1 1 5 0 7

13

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8.6 To what degree are you in agreement with these statements about the career coach? - helped me to get started on my "to do"- list

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6 - agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 12,5 % 0,0 % 12,5 % 75,0 % 0,0 %

Value 0 0 1 0 1 6 0 8

14

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9. To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)?

Alternatives 1 I have become more clear about my options 2 It has become clearer to me what I need to do in order to move forward 3 I have become more aware of my skills and resources 4 It has given me more motivation and hope for the future 5 I have got answers to my questions 6 It was a clarifying discussion

N 8 8 6 6 7 7

15

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9.1 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - I have become more clear about my options

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6- agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 12,5 % 25,0 % 62,5 % 0,0 %

Value 0 0 0 1 2 5 0 8

16

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9.2 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - It has become clearer to me what I need to do in order to move forward

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6- agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 12,5 % 25,0 % 62,5 % 0,0 %

Value 0 0 0 1 2 5 0 8

17

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9.3 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - I have become more aware of my skills and resources

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6- agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 33,3 % 16,7 % 50,0 % 0,0 %

Value 0 0 0 2 1 3 0 6

18

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9.4 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - It has given me more motivation and hope for the future

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6- agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 16,7 % 16,7 % 50,0 % 16,7 %

Value 0 0 0 1 1 3 1 6

19

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9.5 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - I have got answers to my questions

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6- agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 14,3 % 14,3 % 71,4 % 0,0 %

Value 0 0 0 1 1 5 0 7

20

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9.6 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - It was a clarifying discussion

Alternatives 1 1 - disagree strongly 22 33 44 55 6 6- agree strongly -1 don't know/not relevant Total

Percent 0,0 % 0,0 % 0,0 % 14,3 % 14,3 % 71,4 % 0,0 %

Value 0 0 0 1 1 5 0 7

21

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10. If you had to highlight something, what has been the most useful about the career coaching process?
Disponibility to listen carefully and clever feedbaks. It was that I got to know more about my studying here in future and I got many interesting and usefull ideas about the work. The different options, study possibilities that i have. Brainstorming technique the correction about my resume and cover letter

22

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11. How satisfied are you in terms of:

Alternatives 1 Customer service 2 Our premises 3 Our website 4 Waiting period between making the appointment and first meeting

N 8 8 8 8

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11.1 How satisfied are you in terms of: - Customer service

Alternatives 1 1- not at all satisfied 22 33 44 55 6 6 - very satisfied -1 Do not know/do not want to answer Total

Percent 0,0 % 0,0 % 0,0 % 12,5 % 12,5 % 75,0 % 0,0 %

Value 0 0 0 1 1 6 0 8

24

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11.2 How satisfied are you in terms of: - Our premises

Alternatives 1 1- not at all satisfied 22 33 44 55 6 6 - very satisfied -1 Do not know/do not want to answer Total

Percent 0,0 % 0,0 % 0,0 % 12,5 % 0,0 % 75,0 % 12,5 %

Value 0 0 0 1 0 6 1 8

25

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11.3 How satisfied are you in terms of: - Our website

Alternatives 1 1- not at all satisfied 22 33 44 55 6 6 - very satisfied -1 Do not know/do not want to answer Total

Percent 0,0 % 0,0 % 12,5 % 0,0 % 25,0 % 25,0 % 37,5 %

Value 0 0 1 0 2 2 3 8

26

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11.4 How satisfied are you in terms of: - Waiting period between making the appointment and first meeting

Alternatives 1 1- not at all satisfied 22 33 44 55 6 6 - very satisfied -1 Do not know/do not want to answer Total

Percent 0,0 % 0,0 % 0,0 % 50,0 % 25,0 % 25,0 % 0,0 %

Value 0 0 0 4 2 2 0 8

27

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12. What can we be better at?

Maybe try to become more complex... an interconectant institution (NAV, business enterprises, etc) I think you just need to keep on like this, I am satisfied with everything. Maybe the waiting time can be little shorter.

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13. How likely is it that you will recommend us to others or use us again if the need arises?

Alternatives 1 It is...

N 8

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13.1 How likely is it that you will recommend us to others or use us again if the need arises? - It is...

Alternatives 1 1- very unlikely 22 33 44 55 6 6 - very likely Total

Percent 0,0 % 0,0 % 0,0 % 37,5 % 0,0 % 62,5 %

Value 0 0 0 3 0 5 8

30

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14. Where do you originally come from?

Alternatives 1 Norway 2 Europe (not Norway) 3 Africa 4 North America 5 South America 6 Asia 7 Australia / Oceania Total

Percent 0,0 % 62,5 % 12,5 % 0,0 % 0,0 % 25,0 % 0,0 %

Value 0 5 1 0 0 2 0 8

31

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15. Which country do you originally come from?

Romania Ukraine Eritrea Russia Holland UK China kina

32

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16. What is the highest level of education you have completed?

Alternatives 1 Primary/elementary school (first school from approx. 5-6 years old) 2 Middle/Highschool/Secon dary school (finished approx. 17-19 years old) 3 College or University 1 year 4 College or University 2 years 5 College or University 3 years (Bachelor) 6 College or University 4 years or more Total

Percent 0,0 % 12,5 % 0,0 % 0,0 % 12,5 % 75,0 %

Value 0 1 0 0 1 6 8

33

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17. How many years work experience do you have?

Alternatives 1 Under 1 year 2 1-5 years 3 6-10 years 4 More than 10 years Total

Percent 37,5 % 25,0 % 25,0 % 12,5 %

Value 3 2 2 1 8

34

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18. What area are you working in today, or your last job?

Alternatives 1 Healthcare 2 Manufacturing 3 Construction 4 Hotel, restaurant, tourism and travel 5 Retail and wholesale 6 Transport and communication 7 Art and culture 8 Information and communication technologies (IT/ICT) 9 Educational activities 10 Public administration 11 Sales, service and marketing 12 Financial services (incl. bank and insurance) 13 Warehousing and logistics 14 Media 15 Office and/or administration 16 No work experience yet 17 Other, specify here Total Legal area

Percent 0,0 % 0,0 % 25,0 % 0,0 % 0,0 % 0,0 % 0,0 % 0,0 % 12,5 % 12,5 % 12,5 % 12,5 % 0,0 % 0,0 % 0,0 % 12,5 % 12,5 %

Value 0 0 2 0 0 0 0 0 1 1 1 1 0 0 0 1 1 8

35

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19. How did you hear about Karrieresenter Telemark? (you can choose more than one answer)

Alternatives 1 Our website/social media 2 Our brochure 3 Via Nav 4 Newspapers advertisement, articles 5 Advertisement radio, movie cinema, other websites 6 Recommendations from previous clients 7 Recommendations from family, friends 8 Recommendations from HMS, leader, doctor, where you study, other 9 Other/specify here -1 Do not know/do not remember Total Career day coaching friend

Percent 0,0 % 0,0 % 12,5 % 0,0 % 0,0 % 25,0 % 50,0 % 0,0 % 25,0 % 0,0 %

Value 0 0 1 0 0 2 4 0 2 0 8

36

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20. Who was your career coach?

Alternatives 1 Kjersti Isachsen 2 Tone Vassbotn 3 Lisa Quagliata 4 Vegar Grislings 5 Ranveig Gule Andervik Total

Percent 0,0 % 0,0 % 87,5 % 0,0 % 12,5 %

Value 0 0 7 0 1 8

37

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21. How many meetings have you had?

Alternatives 11 22 33 44 55 6 More than 5 Total

Percent 50,0 % 25,0 % 12,5 % 0,0 % 12,5 % 0,0 %

Value 4 2 1 0 1 0 8

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22. Marketing: How could we let people with an immigrant background know that our centre exists?
We at Karrieresenter Telemark want to increase the number of people with an immigrant background who use our services. Given your background we would like to ask you for your thoughts and advice. Good services. Promotion: web and media. Visibility in connection with other institution (ex. NAV) You should have reklama, some posters at the public places( like NAV, big shopping centers and especially at the schools where the foreigners learn Norwegian). Word of mouth, more advertising

39

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23. Range of services: What sort of services (related to work or education) do you think our centre could offer to people with who have an immigrant background?
Tell more about their possibilies here in Norway.

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24. Access to services: How could we make it easier for people with an immigrant background to use our services?
I think it should be more information that such a center exists and then i am sure you will have a lot of people contacting Karrieresenter Telemark.

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25. Do you have any other comments you would like to make?
Very satisfied

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26. If you think it is okay, we would like to have your email address.
In order to assess whether our services have been of benefit in the longer term, we would like to be able to contact you at a later point. This is voluntary. Your responses in this survey will not be linked to your email address.

Alternatives 1 Yes, I am happy to provide my email address. 2 No, I would prefer not to provide my email address. Total

Percent 25,0 % 75,0 %

Value 2 6 8

43