Varun Kumar .

No 14 Govindarao street, W !" "#M$#%#M, C) NN#& * 6+++4,. OVERVIEW

Mobile 9789984474 9841964974 M#&'(

VARUNKUMARCHANDRAN@YAHOO.COM VARUNKUMARCHANDRAN@GMAIL.COM

To Secure challenging position where I can effectively contribute my skills as accounting professional, possessing competent technical skills. To be a part of an esteemed organization where I can exploit my full potential for the mutual benefit of the organization and self and contribute actively to its growth and development.

EDUCATION DETAILS
!l . N o( Course &nstitution-.niversit/ 0ear Com1leted Mar2s !3ored in 4er3enta5e

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S.".# $rts % Science !ollege & $ffiliated to #adras 'niversity St. #ary/s .igher Secondary School & State oard St. #ary/s .igher Secondary School & State oard

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COMPUTER SKILLS

3S4 5indows ())0, 5indows 67 8ood in #S 3ffice Tools $ccounting 7ackages4 Tally 9.)

PROFESSIONAL EXPERIENCE !.N6#%#M 47'0M %! 4vt 'td 8 1 0 #% 9 * &nvoi3e 4ro3essor %ole( 4ro3ess #sso3iate 6e1artment( :inan3e ; #33ounts 6omain <ob %es1onsibilities(

Invoice 7rocessing 4 To #anage all invoices and office supply expense accounts :uality !heck 4 $ssisting team to maintain ;uality by generating the report and circulating it to team and ensuring errors are corrected. "esolving ;ueries on timely basis.

<stablish customer credit lines and set up credit accounts with vendors. "esponsible for providing classroom training to new =oiners in the team. "esponsible for allocating the work among the team members 7rovided new ideas for process improvement which increases the productivity, ;uality and monetary values " C)*M#)&N6%# 4V" '"6 "enure 8= 0rs.9 %ole ( 4ro3ess #ssistant 6e1t.* 8 &nbound-outbound 3ustomer >uer/ ?andler9 <ob %es1onsibilities( $nalyzing the document, who is the customer, what they want % their re;uirement. !learing all the ;ueries through calls and emails. $ttract the potential customer by answering product related ;uery. #aintain customer records by updating account information as needed. "ecommend improvements in product>service by collecting and analyzing the customer information and feedback. Identify, document and alert supervisor>manager on trends in customer complaints. Submit knowledge base article proposal based on customer feedback or own suggestion>resolution.

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<ob %es1onsibilities( Interacting with the International clients through calls % <mail> chat support for the ;ueries handling on their products and resolving the issues. "esolve product or service complaints by probing? indentifying the cause of problem, 7roviding and explaining the best solution to the problem and following up to ensure resolutions. .andling customer>client ;ueries <(< @<nd to endA process. .andling governance calls @client callsA to upgrade the process exceptions and controlling the in4 depth of issues. Bnowledge transfer training given to new =oiners and interacting with team. .andling the team in the absence of team lead, as a acting team lead and reporting to my manager. :uery report handling regarding the deviation and process excellence.

PERSONAL SKILLS 7ossess honesty % the ability to work hard. $ team player with ability to understand concepts ;uickly. $bility to learn from mistakes with a never4say4die attitude. 3ptimist and always ready to stretch the boundaries to meet any goal. $bility to work in a dynamic environment and under pressure situation. AREAS OF INTERESTS

Cinance % $ccounting. anking Domain.

PERSONAL INFORMATION

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