Sudha Harikrishnan

Mobile: 7401252774
sudhaharikrishnan@gmail.com

Objective:
To associate in an esteemed organisation which provides me opportunity to give my best, enhance my skills and knowledge with latest trends, in conjunction with the organisation goals and objectives.

Profile:
An enthusiastic, confident and self-disciplined, seeking an opportunity, reinforced in the field of networking, and having experience of 2 years in Helpdesk as Support Analyst (2nd line) & as Accounts Processing Executive in United Kingdom and to build upon experience in the field of computing and networking.

Having command on LANDESK & TRIOLE IT Business Management Console. Experience about logging calls, escalating calls and evaluating the calls Working towards SLAs (Service Level Agreement) Have hands on experience in remote support tools like PC Anywhere, Remote Control Explorer, Bomgar, etc. Knowledge and Experience in Epos environment. Ability to work under multiuser environment. Ability to withstand pressure at peak intervals. Ability to carry out day-to-day cash management system for stores all over UK & Northern Ireland in order to manage/control their product stock levels/wastage, also analysing transferred/Delivered products through online by generating the SMM(Store Money Movement) report & analysing the invoices etc.

Key Assets:

Ability to learn quickly and adaptive attitude with in working environment. Good analytical and logical abilities. Sincerity, time management and target oriented.

Work experience:
Worked as a Credit Card Support Analyst in Helpdesk & also as a Accounts Processing Administrative at Yum Restaurants Internationals, London for 2 years, Controlling and monitoring the Epos remotely, logging calls, escalating calls and achieving SLAs .

Educational Qualifications:

Bachelors in Electronic & Communication Engineering K.V.C.E.T,Chennai (Anna University Affiliated) in year 2008. Masters in Computer Networks & Security from Middlesex University, London in year 2010.

Technical Skills:
Languages : C, Visual Basic
Virtual tools : Team Viewer, Remote Control Explorer, Pc Anywhere, Bomgar, EPRS, RMF Operating systems: Windows XP, 2000, 2003, Vista, Windows 7 Database : Oracle

Roles and Responsibilities:

Role Duration Responsibilities
Accounts Processing Executive 9 months Handling Cash Management Duties for store using eprs software. Analysing stock management including deliveries and transfers Interacting with Area manager, Regional manager regarding the issues raised during the error Attending the meetings related to development of my team. Solving the queries by updating above store level. Microsoft office outlook, Windows XP, Windows 2000,Windows Vista, Credit Card Support Analyst 2 Years Remote support Control Logging telephonic calls Solving the issues Escalating the calls to right desk Achieving the SLAs PC Anywhere, LAN Desk, Remote Control Centre, Microsoft office outlook, Windows XP, Windows 2000,Windows Vista, Oracle

Environment Role Duration Responsibilities

Environment
Declaration :

I, Sudha Harikrishnan hereby declare that the above provided informations are true to my knowledge, and would like to apply for a post in your organisation. References : References would be given upon request. Availability : Immediately Available

Yours Sincerely, Sudha Harikrishnan +91 7401252774 044-27431363