1. A specific computer has an issue that could not be resolved by the help desk technician.

The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next? >Document the findings, actions, and outcomes. Verify full system functionality and, if applicable, implement preventive measures. 2. What are three main characteristics of a Windows 64-bit operating system? (Choose three.) >The 64-bit operating system memory management system enhances program performance. . >The 64-bit operating system can recognize more than 128 GB of RAM. >The 64-bit operating system has a built-in virtualization mode. 3. A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this scenario? >WAN 4. What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.) >The computer displays an 'Invalid Boot Disk' error after POST. >The computer displays a 'Missing NTLDR' error after POST. 5. A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. Where should the technician look for the proper disposal method for the waste? >ESD 6 .What is the default file system used during a fresh installation of Windows 7? >NTFS 7. What can a technician do to help protect wireless network equipment from the effects of RFI? Remove cordless telephones from the area. 8. A computer is assigned an IP address of 169.254.33.16.What can be said about the computer, based on the assigned address? >It cannot communicate outside its own network. 9 .A network specialist has been hired to install a network in a company that

assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI? >fiber optic. 10. Which type of device would be used on a laptop to verify the identity of a user? >A biometric identification device. 11 When upgrading a CPU, what must be applied between the new CPU and the heat sink/fan? >Thermal compound. 12 What are the four layers in the TCP/IP reference model?. >application, transport, internet, network access 13. Which recommendation should be observed when replacing existing memory? >The new memory should be as fast or faster than existing memory. 14. A PC that is running the Windows 7 operating system has slowed down over a period of time and now takes a long time to launch applications and open various documents. Which tool can be used to remedy the problem? >System Restore. 15. What is the purpose of RAID adapters? >To connect multiple storage devices for redundancy or speed 16 After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure? >Boot from a Windows 7 installation media and access the System Restore utility. 17. What is the default TCP destination port number or number combination that is used for SSH connections? >22. 18. A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost? >DSL.

19. The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task? >DHCP. 20. Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously? >Documentation of the problem and its solution. 21. On a computer that will not boot, which two actions are recommended in the troubleshooting process after verifying the obvious issues such as power to the computer and display, non-bootable media, and the BIOS boot order options? (Choose two.) Reinstall the user applications. Reset the BIOS settings to factory default. Reinstall the operating system. Replace computer components one at a time until the problem is solved. >Use the Last Known Good Configuration. Remove unnecessary peripherals. 22 .A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated? >The computer emits a pattern of beeps indicating the failing device. 23 .A school is adding computers to a classroom that has none. What type of LAN would the school choose to take advantage of commonly implemented wired technologies? >Ethernet 24. A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan? >Schedule and document routine maintenance tasks.

25 .Which two connectors are DVI connectors? (Choose two.)

26. A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems? >Device Manager.

27. Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart? >USB. 28. A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.) Verify that the laptop is plugged into an electrical outlet. Verify in the laptop software whether any wireless networks are detected. Try moving the laptop to different places to see if a signal can be detected. Reconfigure TCP/IP settings on the laptop. Reinsert the laptop battery. 29. Which wireless security procedure should be used to hide the WLAN ID from wireless clients? >Disable the broadcast of the SSID on the access point.

30. A technician wants to create a new partition on a new additional hard drive. Which tool should be used? >Disk Management.

31 Which command should a computer technician use on a PC to restore protected system files with known good versions? >sfc /scannow. 32. A customer has a computer for a home business, but wants to have another computer as a web server. What would be the best solution for the customer to share the monitor, mouse, and keyboard between the two computers? >Access point. 33. What is an example of PC virtualization? Setting up a peer-to-peer network so that a laser printer can be accessed by all workstations. >Running an instance of Windows Vista from inside a Windows 7 OS. Configuring a small network to allow an application to be accessed by other PCs in the office. Sharing video and music files in a homegroup network. 34 .When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contacts?

>Isopropyl alcohol. 35 .Which Windows hard drive partition is commonly referred to as the C: drive? >The first primary partition. 36. A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem? >The default gateway is incorrect. 37. Where would a technician configure a PC to boot from a CD-ROM? >BIOS Settings. 38. A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem? >The CPU fan is not functioning. 39. Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC? >The active partition . 40 .What is the distance limitation of a single data run for UTP cabling without adding networking devices? >330 ft (100 m) 41. After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup? >Msconfig 42. What is the most important reason for a company to ensure that computer preventive maintenance is done? >Preventive maintenance helps to protect the computer equipment against future problems. 43. A helpdesk technician takes a call, "Good morning, this is the helpdesk. My name is Greg. How may I help you today?" The frantic caller states, "My computer will not turn on and I have a presentation in 15 minutes." The technician responds, "Now calm down and let us see what we can do." The technician then proceeds to

lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point? Implement a solution. Verify full system functionality and, if applicable, implement preventive measures. Identify the problem. >Establish a theory of probable cause. Establish a plan of action to resolve the problem. 44. Which product is recommended to remove the dust from inside a computer? >Compressed air. 45 .A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application? >Task Manager . 46. A technician needs to purchase a new video adapter for a computer. In addition to performance and price, which factor should be considered when selecting the adapter? >Expansion slot type. 47. Why does a technician wear an antistatic wrist strap?. >To prevent damage to electronic components inside the computer. 48. A technician has replaced the batteries in all the company laptops. Which source will have information on the proper disposal requirements for the old batteries? >Local environmental regulations. 49.Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.) Network. >USB. 50. Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration? >F8 .