Remote infrastructure management

Remote infrastructure management

Remote infrastructure management (RIM) refers to remotely managing information technology (IT) infrastructure such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company. Major sub-services included in RIM are: Service desk / Help desk Proactive monitoring of server and network devices Workstation Management Server Management Storage management Application support IT security Management

Remote Infrastructure Management Services Remote Infrastructure Management (RIM) has achieved tremendous popularity amongst the businesses as it offers valuable benefits such as cost advantage, helping internal IT teams to concentrate on strategic goals and off load the day to day IT operations management and increased focus on innovation. Wipro delivers Remote Infrastructure Monitoring and Management Services from the ServiceNXT Operations Center to clients across the globe. About ServiceNXT Operations Center ServiceNXT Operations Center is the worlds first ISO 20000 certified remote management services facility. Set up in 2002, the ServiceNXT Operations Center has evolved into its present avatar to provide cutting edge infrastructure services to global enterprises. The ServiceNXT Operations Center has a distributed model with a presence around the globe ensuring uninterrupted service to the customers even in the cases of major disasters. The service delivery is based on the ITIL framework and made available on a 24x7x365 basis. The adoption of cutting edge tools and processes in ServiceNXT Operations Center ensures that the services are delivered efficiently and effectively. This helps customers to derive sustainable competitive advantage through an agile and optimized IT infrastructure which can support their dynamic business environment. Service Portfolio ServiceNXT Operations Center provides revolutionary infrastructure management services in a consistent, predictable and cost-efficient manner. Some highlights about ServiceNXT Operations Center service delivery: 24x7 infrastructure management Remote monitoring services Administration Diagnostics Reporting Vendor co-ordination Trend-based consulting Advantage ServiceNXT Operations Center The diverse nature of the global IT environment, rapid business expansion, dynamically changing business scenario, fulfilling stringent security and compliance requirements are some of the critical challenges business all across the world are facing. Global organizations constantly struggle to keep pace with in this relentlessly challenging environment and are under tremendous pressure to radically enhance efficiency and increase productivity while lowering TCO. Wipro ServiceNXT Operations Center is the perfect solution to address these challenges through an innovative methodology and tools that are designed to help organizations reduce costs and increase operational efficiencies. From assuring the highest infrastructure security to quality process, ServiceNXT Operations Center provides business a competitive edge in the market. Infrastructure management simplified ACCURATE INFRASTRUCTURE MANAGEMENT Library of known error database resulting in faster resolution Standard automation tools for day to day operations Organization wide best practices & SOPs implemented Best in class quality methodologies Productivity benchmarking to improve performance Regular training to keep abreast on emerging technologies AVAILABLE INFRASTRUCTURE MANAGEMENT Highly accessible fault tolerant design Multi location delivery eliminates single point of failure Disaster Recovery ready Access Solution: Multiple customer network for single desktop Pre-built integration with

Remote infrastructure management partner & other service lines Readiness for integration with customers existing tools AGILE INFRASTRUCTURE MANAGEMENT Readily available pool of skilled resources on all domains at all times Faster Ramp ups & Ramp downs Ready to use Command Centers across the globe Ready to use service management platform complaint with ITIL standards Plug & play monitoring, management and reporting tools available Remote Infrastructure Management or RIM mainly deals with IT infrastructure and applications. At present, you will find that several business solution companies offer RIM services which take important steps and actions for their customers. The following are a few features offered by service providers: Helpdesk services Server management Desktop services Storage management service Application service

References
http:/ / www. wipro. com/ remote-infrastructure-management-services.aspx services/ infrastructure-management-solutions/

Article Sources and Contributors

Article Sources and Contributors

Remote infrastructure management Source: http://en.wikipedia.org/w/index.php?oldid=598941826 Contributors: Abrakadabr2002, Anna Frodesiak, Blkb99, ChrisGualtieri, Deepaklalan, Download, Fabrictramp, Faizhaider, Katharineamy, Malcolma, Manasprakash79, Mean as custard, Monikapardasaney, Pranaylin, Raarj, Sudhir h, WikiDan61, 13 anonymous edits

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