Displaying a PNR

Training curriculum for: Native Sabre Users

smart.proven.bankable.

October, 2006 Confidential and Proprietary Sabre Inc.

This documentation is the confidential and proprietary intellectual property of Sabre Airline Solutions. Any unauthorized use, reproduction, preparation of derivative works, performance or display of this document or software represented by this document, without the express written permission of Sabre Airline Solutions is strictly prohibited. Sabre Airline Solutions, the Sabre Airline Solutions logo and products shown in italic are trademarks and/or service marks of an affiliate of Sabre Holdings Corporation. All other trademarks, service marks and trade names are the property of their respective owners.
ii October, 2006 Confidential and Proprietary Sabre Inc.

Table of Contents
1.1 1.2 Introduction ........................................................................................................................ 1 Displaying a PNR............................................................................................................... 2

PNR display by Flight Number for Date Departure .................................................................... 2 PNR Display by Flight Number for Future Date......................................................................... 3 PNR Display from City Pair Availability.................................................................................... 3 PNR Display by Waitlisted Flight............................................................................................... 4 PNR Display by Record Locator................................................................................................. 4 PNR Display by Departure Time - Host...................................................................................... 5 1.3 1.4 PNR Display for Other Airlines ......................................................................................... 6 Displaying Parts of a PNR.................................................................................................. 6

Display All .................................................................................................................................. 6 Display Itinerary.......................................................................................................................... 7 Display Passenger Data ............................................................................................................... 8 Display Name .............................................................................................................................. 9 Display History of a PNR.......................................................................................................... 10 Display Similar Names.............................................................................................................. 10 Display PNR from a Name List................................................................................................. 11 Redisplay Name List ................................................................................................................. 11 Display Air Segments................................................................................................................ 12 Display Hotel Segments ............................................................................................................ 12 Display Car Segments ............................................................................................................... 13 Display Remarks ....................................................................................................................... 13 Display Historical Remarks....................................................................................................... 14 Display Telephone Field............................................................................................................ 14 Display E-mail Address............................................................................................................. 15 Display Multiple Parts of a PNR ............................................................................................... 16 1.5 Quick Reference of Entries for RES Displaying a PNR .................................................. 17

October, 2006 Confidential and Proprietary Sabre Inc.

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1.1

Introduction
Objectives

By the end of the module, participants will be able to: display a PNR by flight number. display a PNR by flight number and future date. display a PNR from a CPA. display a PNR by departure time. display a PNR by waitlisted flight. display a PNR by record locator number. display ALL of a PNR. display each part of a PNR: Name, Itinerary, Passenger Data, History. display a name list. display a PNR from a name list. No specific duty code required No specific keywords required No specific keywords required

EPR

Duty code: Keyword:

UAT Reference

Keyword:

For additional information, refer to FOCUS

Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

1.2

Displaying a PNR
PNR display by Flight Number for Date Departure

This entry allows the user to display a PNR by host flight and last name. The Sabre computer reservation system will automatically default to todays date if no departure date is used.

*974-HAMMAD
Item * 974 HAMMAD

<Enter>
Component Display Flight number Dash Passenger surname

The Sabre response will be a display of the PNR. Once participants have viewed the PNR, have them make the entry to ignore. If there is no existing flight with that number, the Sabre system will respond with #FLT#. If there is no passenger on the flight with the name requested, the Sabre systems response will be
#NO NAMES#

If there is not an exact match but similar names, the Sabre system will display a list of names from which you may display the PNR, by making the entry *1 for PNR 1 or *2 for PNR 2, etc.
Note:

PNRs will purge from the system 24 hours after the farthest dated segment in the PNR. The purged PNRs are captured off-line for future reference.
For example, a PNR was originally booked with the following dates:
1 2 2006Y 01MAY J LAXSFO SS1 2005Y 11MAY T SFOLAX SS1 635A 655A 749A 812A

A portion of the itinerary is canceled and rebooked with a new date, shown below:
1 2 2006Y 01MAY J LAXSFO SS1 2003Y 07MAY F SFOLAX SS1 635A 630A 749A 747A

Notice segment two is now for 07MAY. Because 11MAY is the date farthest in the future, this PNR will purge 24 hours from this date.

Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

PNR Display by Flight Number for Future Date

When travel is on a future date, the date must be included in the PNR Display entry.

*974/21OCT-FORBERI
Item * 974 / 21OCT FORBERI

<Enter>
Component Display Flight number Slash Departure Date Passenger surname

The Sabre system response again will be the active PNR. The Sabre system will check the flight number, date and name as it does for date departures.

PNR Display from City Pair Availability

This entry allows the user to request a PNR Display directly from a specific line number within a CPA.

**1-WELLINGTON
Item **1 -WELLINGTON

<Enter>
Component Display line number Passenger surname

Note:

The City Pair Availability must be in the working area to perform this entry. The Sabre system will read the flight number, date and city pair from the display in order to perform the search for the PNR.

Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

PNR Display by Waitlisted Flight

The purpose of this entry is to display the PNR by waitlisted host flight and date if the passenger holds no confirmed seat on the flight. The L# identifies this flight as a waitlist.

*L#123/17MAR-BENARDINO
Item * 15AUG DFWORD 9A -RODRIQUEZ

<Enter>
Component Display Departure date City pair of host flight Departure time Passenger surname

If there is no flight, the response will be #FLT#. If no waitlist exists, the Sabre system will respond with #NO WL#.
Note:

This entry may also be used to display waitlisted flights on OA, provided the OA flight is the first segment in the itinerary.
*L#DA134/03FEB-BERNSEN <Enter>

PNR Display by Record Locator

The purpose of this entry is to display a PNR by Record Locator. The Record Locator number is assigned to each PNR upon END TRANSACTION and is located in the signature line of the PNR.

*RSUKWA
Item * 15AUG DFWORD 9A -RODRIQUEZ

<Enter>
Component Display Departure date City pair of host flight Departure time Passenger surname

If the Record Locator is not a valid locator, the Sabre system will respond with #ADDR#.

Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

PNR Display by Departure Time - Host

The purpose of this entry is to display a PNR for the host carrier by departure time. The departure date and city pair are included in the entry so the Sabre system knows how to search for the PNR.

*15AUGDFWORD9A-RODRIQUEZ
Item * 15AUG DFWORD 9A -RODRIQUEZ

<Enter>
Component Display Departure date City pair of host flight Departure time Passenger surname

The Sabre system will perform the same search as it does in the previous entries. However, the Sabre system will search 60 minutes before and after the time requested for a flight. If no flight is found for that departure time, a schedule of flights will be displayed for the user to select from.

Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

1.3

PNR Display for Other Airlines The purpose of this entry is to request a PNR by OA flight number and date. This entry is valid only if the OA flight is the first segment in the itinerary.

*DA172/14DEC-BOWEN
Item * 15AUG DFWORD 9A -RODRIQUEZ

<Enter>
Component Display Departure date City pair of host flight Departure time Passenger surname

The Sabre system will perform the same checks for alike names, flights and dates and respond appropriately.

1.4

Displaying Parts of a PNR

Display All

This entry allows for a redisplay of ALL of the PNR in the working area. The response will be a display of all of the PNR information.

*A
Item * 15AUG

<Enter>
Component Display Departure date City pair of host flight Departure time Passenger surname

DFWORD 9A -RODRIQUEZ

If no PNR is present, the Sabre system will respond with:

NO DATA

Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

Display Itinerary

This entry will display the itinerary portion of a PNR only.

*I
Item * I

<Enter>
Component Display Itinerary Identifier

The Sabre system response will be similar to the one shown below:
1 2 3 4 C01213Y C08912Y C08911Y CO 1S9Y 14FEB 14FEB 2SFEB 2SFEB Q Q Q Q DENEWR EWRCPH CPHEWR EWRDEN HK1 1125A 508P HK1 630P 810A 15FEB HK1 1230P 310P HK1 610P 826P

If the itinerary contains a codeshare or commuter segment, the Sabre system response will be:
1 YX 17Y 01MAR W MKEDFW HK1 900A 1115A /E /OPERATED BY TZ - ADV CHECK IN AT ATA COUNTER 2 YX 305Y 07MAR T DFWMKE HK1 1025A 1236P /E /OPERATED BY ATA

If the itinerary contains a change of gauge segment, the Sabre system response will be:
1 YX 16Y 01MAR W MKELAX HK1 800A 1100A /E /CHG-EQ DFW MUST ADV CUSTOMER 2 YX 898Y 03MAR F LAXMKE HK1 200P 300P /E

If no PNR is in the active working area, and there is no itinerary to display, the Sabre system response will be:
#NO ITIN#

Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

Display Passenger Data

The entry, *P, will display only the passenger data of the PNR. The passenger data includes: Ticketing/time limit. Phone field. Address field (if applicable.) OSI/SSR field. Remarks field. Received from. Signature line. Fare-Price retained line.

*P
Item * P

<Enter>
Component Display Passenger Data Identifier

The Sabre system response will be similar to the one shown below:
TKT/TIME LIMIT 1.T-26FEB-XTZ7GLT 2.TE 3662101514465 CONTI/C XTZ7GLT 1217/26FEB VCR COUPON DATA EXISTS *VI TO DISPLAY PHONES 1.MKE815-678-9587-H CHARLENE ADDRESS N/CHARLENE CONTI A/1697 SAN JUAN BLVD C/FORT MYERS, FL Z/33908 FARE - PRICE RETAINED REMARKS 1.-TBM*BA40945489436478519/02 2.-CHARLENE J CONTI 3.XXAUTH/033674 4.XXTAC/EZ RECEIVED FROM - CHARLENE IRR.IRR-GQB 1729/12FEB00 QAQTCE H

Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

Display Name

The purpose of this entry is to display the name field only of a PNR.

*N
Item * N

<Enter>
Component Display Name Idenifier

The Sabre system response will be similar to the one shown below:
1. 1MARGO/MARGUERITE MRS

Reading the Name Field Display

The following is a breakdown for how the name field appears:

Response Description

1. 1 MARGO /

Name field number 1. Number in name field. Surname. Separator.

MARGUERITE MRS First name and title.

The following is an example of multiple surnames. Note the numbering of each name field and party in the name field.
1. 1HUNTINGTON/LOUIS 2.1 LE CLAIRE/JEAN

This last example contains one name field but multiple persons in the party.
1.2COSTEGNA/ROBERTO/MARIA

If there is no PNR in the working area, the Sabre system will respond with:
NO NAMES

Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

Display History of a PNR

The purpose of this entry is to display the history of a PNR.

*H
Item * H

<Enter>
Component Display Historical Remarks Identifier

The Sabre system response will be similar to the one shown below:
XS 971Y O9AUG BAHAMM NNIHK1O 1200N 235P XS KU 552Y O5SEP DAMKWI LLIHL1O 155P 355P XS 216Y OSSEP KWIBAH NNIHK1O 600P 705P R SALMAN BAH BAH7CEE 0615107AUG90 A3S SSR GRPF KU YE2M R- P BAH BAH47TJ0138/15JUN90

If no History is available or there is not a PNR in the working area, the response will be:
NO HIST

Display Similar Names

The purpose of this entry is to display a list of similar names.

*0
Item * 0

<Enter>
Component Display Identifier for displaying the name list

The Sabre system response will be similar to the one shown below:
1 2 3 4 1JAMERI/MMR 1JAMERS/MMIS 1JAMISON/MUS 1JAMES/MMIS AMMAUH AMMAUH AMMAUH AMMAUH RHISIP SIMMDN QWKNSH QDMLJN

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Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

If there are no additional similar names, the Sabre system will respond with:
#NO MORE#

Display PNR from a Name List

The purpose of this entry is to display a PNR from a list of similar names. If the requested PNR is number 2 on the name list, the user will *2. If the requested PNR is number 1 on the name list, the user will *1.

Demonstrate *2
Item * 2

<Enter>
Component Display Number from list

1 1JUNGINA/FRAN 2 1JACOBSON/JER

LGBDFW LGBDFW

TQDKMJ QERHBW

Redisplay Name List

The purpose of this entry is to redisplay a name list. This will allow the user to then display another PNR if necessary.

*L
Item * L

<Enter>
Component Display List Indentifier

The response is the redisplaying of the last similar name list

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Display Air Segments

This entry will display the active air segments of an itinerary.

*IA

<Enter>

Item * IA

Component Display Departure date

The Sabre system response will be a display of all active air segments in the itinerary. If there are no segments in the itinerary or there is no active PNR in the working area, the Sabre system will respond:
#NO ITIN#

Display Hotel Segments

The purpose of this entry is to display only the hotel segments of an itinerary.

*IH

<Enter>

Item * IH

Component Display Itinerary - Hotel

The Sabre system response will be similar to the one shown below:
2 HHL SI 551 DFW IN13AUG M-OUT14AUG INT176 SHERATON CENTRE PAR 1A1K2/105.00USD/AGT459922141S1-CF-

If no itinerary exists, the Sabre system will display:

#NO ITIN#

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Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

Display Car Segments

This is the entry to display the car segments of an itinerary.

*IC

<Enter>

Item * IC

Component Display Itinerary - Car

The Sabre system response will be similar to the one shown below:
2 CAR ZE 2ONOV T GK1 LAX/25NOVIFCAR/CF-34567.

Display Remarks

The purpose of this entry is display all the remarks from Passenger Data of a PNR.

*P5

<Enter>

Item * P5

Component Display Departure date

The Sabre system response will be similar to the one shown below:
REMARKS 1.-TBM*BA40945489436478519/02 2.-CHARLENE J CONTI 3.XXAUTH/033674 4.XXTAC/EZ

If there are no remarks to display, the Sabre system will display a message:
#NO PSGR DATA#

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Display Historical Remarks

As previously introduced, *P5 will display the remarks of a PNR. However, the entry demonstrated here will display the historical remarks only of a PNR. As a review, these types of remarks are used for fare, penalty, passport and other pertinent information.

*P5H

<Enter>

Item * P5H

Component Display Identifier to view H- remarks

The Sabre system response will be similar to the one shown below:
1.H-#FR-U2327125-FR-GREEN/HELEN R 2.H-HAVD GUAR FARE 1250.00 PNLTY

If no Historical Remarks are present, the Sabre system response will be:
#NO PSGR DATA#

Display Telephone Field

This entry allows for the displaying of the Telephone Field only.

*P9

<Enter>

Item * 15AUG DFWORD 9A -RODRIQUEZ

Component Display Departure date City pair of host flight Departure time Passenger surname

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The Sabre system response would be:

PHONES 1.DFW817-555-1234-A 2.DFW214-929-0425-B

If no telephone field is active in the working area, the response will be:
#NO PSGR DATA#

Display E-mail Address

The purpose of this entry is to display the passenger email address field.

*PE

<Enter>

Item * PE

Component Display Passenger Email Identifier

Explain The Sabre system response will be similar to the one shown below:
EMAIL ADDRESS 1.#JIM.WEST@WILD.COM# 2.#BOB.WHITE@WHISTLE.COM# 2.1 WHITE/BOB 3.#LOIS.LANE@THEGLOBE.COM THIS IS SUPERMANS GIRLFRIEND

Note:

The email field is only displayed when specifically requested. This field is not displayed upon PNR retrieval or redisplayed (*A) unless specifically requested (i.e. *VDXDER*PE or *A*PE.)
When an email address is 30 characters or less, all free text data is displayed on the next line of the PE field. When an email address is greater than 31 characters, the email address and free text will wrap at 34 characters and remain displayed on the same lines in the PE field.

Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

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An email address may also be displayed by name number. For example:

Display
*PE-1.1 *PE-1.1,2.3 *PE-1.1.2.3A

Description
Display by single name number. Display by multiple name numbers. Display by multiple name numbers and all non-name associated data.

Display Multiple Parts of a PNR

The purpose of this entry is to display multiple parts of a PNR using one entry.

Demonstrate *I*N <Enter>

Item * I * N

Component Display Itinerary Display Identifier for Name Field

As in the example listed here, simply type each entry as you would for a single entry but combine them in one. Other examples include: *P5*IA *I*P9 *P5H*IC *P*H

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Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.

1.5

Quick Reference of Entries for RES Displaying a PNR Display the PNR
Entry
*957-HAMMAD *957/15MAY-HAMMAD *DA157/14DEC-STEIN *15AUGDFWLAX9A-RODERICK **1-ST GERMAINE *L#345/9OCT-PORTER *L#DA132/03FEB-BERNSEN *1 *L *QTNCYJ

Description
Display Host PNR by flight and name (date departure.) Display Host PNR by flight/date and name. Display OA PNR by flight/date and name. Display Host PNR by departure date and time. Display Host PNR from CPA. Display Waitlisted Host PNR. Display Waitlisted OA PNR. Display PNR from Similar Name List. Redisplay Similar Name List. Display PNR by Record Locator.

Display Parts of the PNR

Entry
*A *I *P *N *H *IA *IH *IC *PE *P5 *P5H *P9 *P7 *P8 *P3 *P4 *I*N *0 *2 *L

Description
Display All. Display Itinerary Only. Display All Passenger Data. Display Name Field Only. Display History Only. Display Itinerary - Air Segments Only. Display Itinerary - Hotel Segments Only. Display Itinerary - Car Segments Only. Display Passenger Email Address. Display Passenger Data - Remarks Only. Display Passenger Data - Historical Remarks Only Display Passenger Data - Phone Field Only. Display Passenger Data - Ticket Field Only. Display Passenger Data - Time Limit Field Only. Display Passenger Data - OA OSI and SSR Only. Display Passenger Data - HA OSI and SSR Only. Display Itinerary and Name Field Only. Display More Name from Similar Name List. Display PNR from Similar Name List. Redisplay Similar Name List.

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