Thank you for contacting us at Richards. We appreciate your interest in landscaping and in our company.

Our goal will be to build a valued business relationship with you and to serve you in a professional manner. Enclosed is the following information to help you to get to know us and our procedures: Information ollection !orm "usiness "iography #evelopment of $andscape %lans &oney Talk %olicies $andscape 'alue (tatement

We look forward to the opportunity to be of service to you. RICHARDS

1-800-824-1291 OR (419) 492-2702 FAX (419) 492-321

It is our goal to help you see that there is real value in good landscaping and that it is worth your time spent in plant reviews and the actual dollars invested. We want to convince you with )visible evidence) that landscaping deserves your strong consideration when you make disposable income decisions. We believe it can compete favorably with campers* boats* lu+ury cars* vacations* etc. When compared to many other home improvements* landscaping costs are relatively low considering the dominance of the end results and the actual s,uare footage effected.

MONEY TALK

Another important item to consider is the amount o mone! !ou "ish to in#est in !our $andscape pro%ect&

Amount spent on $andscapin' #aries 'reat$! ran'in' rom se#era$ hundred to man! thousands o do$$ars&

(he $andscape horticu$ture department at O)* recommends in#estin' 10+ o !our home #a$ue into the de#e$opment o !our outdoor space& (his ma! inc$ude the p$antin' o $a"n, $o"ers, shru--er!, and trees p$us construction eatures such as "a$$s, side"a$.s and patios& Remem-er that !our in#estment in $andscapin' can -e done in sta'es o#er se#era$ !ears& )tudies ha#e sho"n that a /ua$it! $andscape adds 10-10+ to the #a$ue o !our home&

(he a#era'e $andscape %o- that "e insta$$ ran'es rom 11000-2000, a$thou'h e#er! !ear "e do man! %o-s $ess than 11000 and more than 12000&

(he point "e "ant to ma.e is that it is important or !ou to thin. a-out the amount o mone! !ou "ish to in#est in $andscapin' so "e can de#e$op a p$an that -est meets !our needs and -ud'et&

LANDSCAPE VALUE STATEMENT Our de inition o $andscapin' is 2the or'ani3ation o outdoor space to meet -oth unctiona$ and aesthetic needs&2 4t shou$d in#o$#e more than simp$! p$antin' shru-s and trees around a house&

5e "ou$d $i.e !ou to thin. that !ou are in#estin' in an 2outdoor room addition2 instead o %ust -u!in' indi#idua$ shru-s and trees& 6ood $andscapin' can -e a #er! rea$ asset pro#idin' peace u$ and

p$easin' surroundin's, seasona$ interest and co$or, settin's or houses and -usinesses, en#ironmenta$ -ene its and so$utions to man! unctiona$ needs&

4n short "e are se$$in' the 2out o doors2 in a orm -! "hich !ou can en%o! it a$$ !ear round "here !ou $i#e7 BUSINESS BIOGRAPHY Richards 8andscapin' "as esta-$ished in 9arch o 197:& 4t is a u$$ time -usiness no" in#o$#ed in three aspects o $andscape horticu$ture, $andscapin', retai$ sa$es and 'ro"in' man! o the p$ants "e se$$& O"ners are 'raduates o 5ooster A(4 and Ohio )tate *ni#ersit! "ith ma%ors in $andscape horticu$ture& 1) As $andscape contractors "e desi'n and insta$$ residentia$ and commercia$ $andscapes& 5e ha#e personne$ in#o$#ed in desi'nin', dra"in', estimatin' and se$$in'& 5e ha#e a $andscape p$antin' cre" and a construction cre", "hich a$on' "ith p$antin' -ui$ds retainin' "a$$s and inter$oc.in' concrete pa#er sur ace areas& 5e ta.e pride in desi'ns that inc$ude the tota$ propert! creatin' that specia$ settin' and outdoor $i#in' area or home and -usiness

2) 5e ha#e a retai$ 'arden and $andscape center $ocated 2-1;2 mi$es north o <e" 5ashin'ton& 5e o er one o the -est se$ections o $andscape p$ant materia$s in <orth =entra$ Ohio p$us a "ide se$ection o hard 'oods such as -u$. shredded hard"ood -ar. and concrete inter$oc.in' pa#ers& 5e ha#e put a 'reat dea$ o e ort into de#e$opin' our 'rounds, 'ardens and $andscape disp$a!s and are proud o them& >?p$ainin' $andscape concepts is di icu$t, sho"in' pictures are -etter !et -ut actua$$! seein' $andscape disp$a!s is the -est and "e ha#e them7

3) 6ro"in' man! o our o"n p$ants in our ne" container nurser! and 'reen house is another aspect o $andscape horticu$ture that "e are in#o$#ed in& 6ro"in' our o"n p$ants 'i#es us more contro$ o#er /ua$it!, a#ai$a-i$it! and price& A$$ three o the a-o#e aspects are /uite di erent !et comp$imentar! at the same time& 4n#o$#ement in a$$ these areas ena-$es us to emp$o! u$$ time, trained personne$ and pro#ide /ua$it! materia$s to !ou&

DEVELOPMENT OF LANDSCAPE PLANS

8andscape p$annin' shou$d -e the important irst step o !our $andscape pro%ect& 5ithout proper p$annin', resu$ts are o ten disappointin' and maintenance re/uirements 'reater than the! shou$d -e& 5e encoura'e !ou to PLAN BEFORE YOU PLANT! 5e o er t"o options in the de#e$opment o $andscape p$ans& OPTION I (5e ad#ise this option or those "ho p$an to do the insta$$ation themse$#es) A. Free service - homeo"ner co$$ects in ormation inc$udin' measurements o house and propert! ( it is #er! important to 'et accurate measurements) and comp$etin' a /uestionnaire& PLEASE INCLUDE PICTURES WITH YOUR INFORMATION. IF WE NEED TO STOP TO GET MEASUREMENTS ETC. THERE WILL BE A !" CHARGE. B. @ou then return comp$eted site in ormation to Richards -! mai$ or -! droppin' o at o ice& C. A Richards desi'ner "i$$ de#e$op a $andscape p$an and estimate or !ou& D. Ric#$r%s &i'' (#e) c$'' to set an appointment or !ou to come to our 6ardens and 8andscape =enter (see map on our "e-site) E. Aurin' !our appointment at Richards "e "i$$B 1& Cresent !our p$an throu'h dra"in's 2& )ho" !ou p$ants and other materia$s proposed or !our pro%ect 3& Aiscuss the /uotation O P T I O N II <o ee char'ed (5e ad#ise this option "hen !ou "ant us to do the insta$$ation -intended or %o-s "ith minimum cost o 11000) A& *pon !our in/uir!, "e "i$$ set up a date and time "hen a representati#e o Richards "i$$ meet !ou at !our residence to co$$ect in ormation& (Cictures and measurements)& (his representati#e ma! or ma! not -e a-$e to ans"er /uestions re'ardin' $andscape desi'n& D& (he co$$ected in ormation "i$$ then -e 'i#en to our $andscape desi'ner& =& (he $andscape desi'ner "i$$ then de#e$op a $andscape p$an and prepare an estimate or !ou& Ee or she ma! ca$$ !ou "ith /uestions or or urther in ormation& A& An appointment "i$$ -e set or !ou to come to Richards "here the desi'ner "i$$B 1& Re#ie" !our p$an -! sho"in' dra"in's 2& )ho" !ou p$ants and other materia$s proposed or !our pro%ect 3& )ho" !ou our disp$a! 'ardens as the! ma! re$ate to !our area 4& Aiscuss estimate

POLICIES GARDENS AND LANDSCAPE CENTER 1) 100+ p$ant 'uarantee A$$ "ood! p$ant materia$ FOne u$$ !ear at price paid or p$ant Roses and Cerennia$s, Ornamenta$ 6rasses and )ma$$ Fruits F90 da!s C$ease accompan! c$aim "ith !our in#oice cop! and the dead p$ant (i practica$ to -rin') 2) 8andscape and 'arden sa$es are pa!a-$e upon receipt -! cash, chec. or Gisa - 9aster card H Aisco#er H American >?press F4nterest at 1-1;2+ per month "i$$ -e added to the unpaid -a$ance i the account 4s not paid "ithin 10 da!s& FA$$ p$ant 'uarantees #oid i account is not paid "ithin 30 da!s& 3) 5e o er churches and schoo$s a 0+ discount o materia$s& 4) 20+ deposit is re/uired or a$$ materia$ ta''ed or $ater pic.up& 0) Ae$i#er! char'e or a$$ de$i#eries under 1300&00 o p$ant materia$ (e?cept $oca$ areas o <e" 5ashin'ton) 5hen there is a de$i#er! o -oth p$ant materia$ and mu$chB 1& 4 the p$ant materia$ is not o#er 1300&00 there is a char'e or the de$i#er! o p$ant materia$ and mu$ch& 2& 4 p$ant materia$ is o#er 1300&00 there is no char'e to de$i#er the p$ants I mu$ch& LANDSCAPE CONTRACTOR * RICHARDS INSTALL +OB i. G,$r$)(ees * 100+ p$ant 'uarantee A$$ "ood! p$ant materia$

- One u$$ !ear at price paid or p$ant

Roses and perennia$s, - 90 da!s at price paid or p$ant ornamenta$ 'rasses I sma$$ ruits P$vers 5arrants sur ace area a'ainst sett$in', shi tin' and structura$ de ects or a period o (1) !ear&

ii. ESTIMATES )u-%ect to chan'e a ter :0 da!s& I( is -,r .-'ic/ )-( (- e0cee% es(i1$(e e0ce.( &#e) $2ree1e)(s #$ve 3ee) 1$%e re2$r%i)2 $%%i(i-)$' &-r4. iii. PAYMENT TERMS 8andscape contract accounts are pa!a-$e in u$$ "ithin 10 da!s o in#oice date& 4nterest at 1-1;2+ per month "i$$ -e added to the unpaid -a$ance i the account is not paid "ithin 10 da!s& A'' .'$)( 2,$r$)(ees v-i% i5 $cc-,)( is )-( .$i% &i(#i) 6" %$/s& 20+ do"n-pa!ment is re/uired -e ore "or. -e'ins& 78 TIMING OF WORK THROUGH YEAR A& C$antin'sJ ma%or p$antin' season is Kune 1 throu'h <o#em-er 30 a$thou'h man! p$ants can -e p$anted throu'h the "inter months (this app$ies i "e do insta$$ation) D& )eedin'J mid Ku$! throu'h )eptem-er is the idea$ time

=& =onstructionJ A$$ !ear e?cept "hen 'round is ro3en and Apri$ I 9a! !8 SCHEDULING OF +OBS 5e do schedu$e our "or. -ut due to inc$ement "eather conditions it is sometimes necessar! to ad%ust schedu$es&

INFORMATION COLLECTION FORM

RICHARDS Garden & Landscape Center DESIGN PROCESS

DATE_________________________________
PLEASE FILL OUT THIS FORM AND RETURN TO US . WE WILL CALL WHEN PLAN IS DONE TO SET UP A TIME FOR YOU TO STOP BY OUR GARDEN CENTER TO REVIEW PLAN AND LOOK AT PLANTS.

NAME: ADDRESS:

PHONE: CELL PHONE:

WHICH SINGLE AREA WOULD YOU LIKE TO DEVELOP FIRST: FOUNDATION, DRIVEWAY ENTRANCE, WALKWAYS, OUTER BEDS):

EXAMPLE:

INFORMATION YOU PROVIDE TO US:

ACC#RATE MEASUREMENTS OF YOUR HOUSE AND THE POSITION OF ANY ADJOINING WALKS, TREES, LIGHT POSTS, UTILITIES (SEPTIC TANK) ETC. IS VERY IMPORTANT FOR CREATING A DESIGN. PLEASE DRAW YOUR DIMENSIONS ON THE BACK OF THIS PAGE. HOUSE FACES NORTH, SOUTH, EAST OR WEST INDICATE DIRECTION

TYPE OF SOIL ___________________________________________________ THINGS TO CONSIDER: CHILDREN, PETS, WIND, FOOT TRAFFIC, ETC. PLEASE CALL 1-800-824-1291 IF YOU HAVE ANY QUESTIONS IN PREPARING THE INFORMATION WE NEED.

ESTIMATED DOLLAR AMOUNT YOU WOULD LIKE TO INVEST (PLEASE CIRCLE ONE) $ 500 !000 WOULD DO A SPECIFIED AREA WITH YOU (CUSTOMER) DOING THE INSTALLATION $!000 "000 COULD EFFECTIVELY LANDSCAPE FRONT HOUSE AREA $"000 $5000 COULD EFFECTIVELY LANDSCAPE HOUSE AREA OUTER BEDS, SIDES ETC.)