VoIP SOLUTION FOR NBM COMMUNIUCATION SYSTEMS

OVERVIEW

Communication via packet and data networks such as IP, VSAT, ATM, Frame Relay has
become a preferred strategy for both corporate and public networks. Experts predict
that data traffic will soon exceed telephone traffic if it already hasn’t. As a result of
this there has been considerable interest in transmitting voice over data networks, as
opposed to the more traditional data over voice networks. This process is called
"Voice over IP".

Furthermore, as the volume of data (IP) traffic continues to increase sharply due to
the prevalence of the Internet and intranets, communication systems are shifting
to an IP-network-based configuration.

Using the Voice over Internet protocol (VoIP), which integrates voice and data
networks, is a key approach to such systems for both wide area networks (WANs) and
local area networks (LANs).

INTRODUCTION

Communication systems are indispensable tools for enterprises to support their

activities. Improving business efficiency and reducing expenses are two undertakings
needed to expand business, and both are strongly needed for enterprise
communication systems.
Communication expenses can be reduced by integrating voice and data, and total
running costs (including maintenance and operation) can be minimized. Also, there is
a strong need for a system with enough flexibility to keep pace with new
communication services because enterprises must lower their investment risks and
avoiding systems becoming quickly obsolete.

In this proposal we give an overview of integrating voice and data by using VoIP
technologies and describe Palette Limited’s solutions for IP based enterprise
communications for both Local Area Network (LAN) and Wide Area Network (WAN).

Advantages and Benefits of Voice over IP

One of the main reasons and probably the most significant interest in the race to
send voice over IP is the cost advantage that this process offers organizations due to
the flat rate, low cost of Internet traffic. Generally the benefits of technology can be
divided into three categories:

• Cost reduction. Enterprise communication systems need two key

improvements: reduction of communication expenses for instance reduction of
inter-branch calls are greatly reduced, and minimization of total systems
running costs, including operation and maintenance costs. Considering the
high trunk telephone tariffs in the country, the adoption of VoIP makes perfect
sense in the Nigerian context.
• Simplification. An integrated infrastructure that supports all forms of
communication allows more standardization and reduces the total equipment
complement. The economies of putting all forms of traffic over an IP based
network will pull companies in this direction, simply because IP will act as the
unifying agent regardless of the underlying architecture. This combined
 infrastructure can support dynamic bandwidth optimization and a fault
tolerant design.
• Consolidation. People are the most significant cost elements in a network, so
any opportunity to combine operations and eliminate points of failure and to
consolidate accounting systems would be beneficial. In the enterprise, SNMP
based management can be provided for both voice and date services using
VoIP. Universal use of the IP protocol for all applications will reduce complexity
and provide more flexibility.

Expectations of VoIP
VoIP technology enables digitized voice data to be transmitted in the form of IP
packets. Generally, voice compression and encoding technologies are used with VoIP
technology to improve transmission efficiency.
To connect voice networks with IP networks, IP gateways are used. They support such
functions as
(1) compressing and encoding/decoding voice signals from terminals like PBXs,
(2) packetizing/de-packetizing compressed/encoded data, and
(3) converting call-processing information like call-origination requests from PBXs to
make them usable by VoIP. The VoIP process is illustrated in Fig. 1.
Many factors degrade voice quality, including delay, swing, and packet discarding,
because an IP
network is a best-efforts one.
To ensure voice quality,
(1) delay must be managed to maintain real-time voice transmission,
(2) echoes caused by transmission delay must be cancelled,
(3) jitter due to swings in the arrival times of packets must be absorbed, and (4)
voice levels
between terminals must be adjusted.
To support this real-time communication and guarantee communication quality,
the standardization and development of priority controls and bandwidth guarantees
for IP packets has been progressing.

These activities have enabled the integration of voice and data networks by using
VoIP.
How does it work?
Many years ago it was discovered that sending a signal to a remote destination could
be done in a digital fashion: before sending it we have to digitalize it with an ADC
(analog to digital converter), transmit it, and at the end transform it again in analog
format with DAC (digital to analog converter) to use it.

VoIP works like that, digitalizing voice in data packets, sending them and reconverting
them in voice at destination.

Digital format can be better controlled: we can compress it, route it, convert it to a
new better format, and so on; also we saw that digital signal is more noise tolerant
than the analog one.

TCP/IP networks are made of IP packets containing a header (to control

communication) and a payload to transport data: VoIP use it to go across the network
and come to destination.

Voice (source) - - ADC - - - - Internet - - - DAC - - Voice (dest)

 Packetization
Compression/
encoding

IP Gateway

Voice
Voice
Voice IP Header

IP Layer
Telephone
Data link Call Control
Voice layer
Physical
layer

Figure 1

PALETTE LIMITED’S VoIP SOLUTION

Objective

In enterprises with multiple offices, dedicated lines are often used to connect offices.
Data networks like the intranet and host computer communication networks have
been constructed independently from voice networks for inter-office extension. Figure
1 shows NBM’s existing Network infrastructure that is constructed independently
from voice network.

With this infrastructure NBM network cannot reap the benefits/advantages that VoIP
offers.
However, VoIP can be used to integrate voice networks with data networks.
Enterprises can thus reduce communication costs by eliminating redundant lines
between offices and can make use of their carriers' low-cost IP network services.

Integrating this IP gateway into your existing Network infrastructure advantage of

this solution. The IP gateway is based on PBX technology, and provides functions that
are combined with those of the PBX.

PALETTE LIMITED’S VoIP LAN SOLUTION

In this solution the IP gateway integrates into the existing PABX and Local Area
Network (LAN). Normal RJ-11 phones and fax machines can easily be connected to
the PABX and the PABX connects to the IP gateway. Figure 3 shows the integration of
the IP gateway to the existing LAN.
 IP WAN LAN
LAN Switch

PSTN
VoIP Gateway

PBX
Telephone
Lagos LAN

Telephone

Telephone

Fax
Figure 3

PALETTE LIMITED’S VoIP SOLUTION LARGE ENTERPRISE NETWORKS

In enterprises with multiple offices, dedicated lines are often used to connect offices.
Data networks like the intranet and host computer communication networks have
been constructed independently from voice networks for inter-office extensions.

However , VoIP can be used to integrate voice networks with data networks. NBM can
thus reduce communication costs by eliminating redundant lines between offices
and can make use of their carrier’s low-cost IP network services.

The VoIP gateway will be integrated into your existing infrastructure as follows:

• The VoIP gateway will be connected to the Station Ports of the PBX of the
Head Office and use it to receive calls from other units of the enterprise within
a VoIP-based private telephone network
• enables the enterprise’s various geographically-dispersed units to make
telephone calls among themselves at virtually no cost
• Long Distance Calls outside the enterprise’s Virtual Private Telephone Network
are automatically placed through the VoIP gateway to call destination
telephone numbers by the international call termination service of an
international call termination gateway at extremely low rates – providing the
enterprise with significant savings in telephone communication expense

Below are the Technical Features of the VoIP gateway:

• ITU-T H.323 v3 compliance

• Audiocodes’ Voice Packetizing technology to ensure the best DSP-based voice

quality
• Automatic discovery of Gatekeeper on the Internet

• Facility for selection to operate in peer-to-peer mode (in this case no

Gatekeeper is needed)
 • Built-in gatekeeper with H.450 support for up to 10 endpoints

• Support for auto-attendant (Tone or voice greeting)

• Support Line hunting – Q-4FXO or Q-6FXO automatically selects the next

available trunk line for use for out-dialing
• E.164 Common Dial Plan

• DTMF Dialing

• DTMF detection / generation

• TFTP/FTP software upgrade – this feature enables positive transfer of software

to remote Q-4FXO for upgrading its embedded software
• Remote configuration / reset

• MS-NetMeeting v3.0 compatible – anyone using NetMeeting can set up a peer-

to-peer VoIP communication with Q-4FXO or Q-6FXO
• Support fixed IP address and DHCP

• Support PPPoE for ADSL internet connection

• Provide QOS function with TOS (Type of Services) setting – this feature lets the
appropriate router to give priority treatment to the voice data traffic over the
non-voice data traffic
• Provide T.38/FAX and voice Auto-Switching – this feature enables Q-4FXO or Q-
6FXO to distinguish a fax call from a voice call and send it as real-time fax to
T.38 specification

MANAGEMENT FEATURES

Three easy ways for system configuration, debugging, and maintenance

• Console port: RS-232C port

• TELNET

• Web browser
AUDIO FEATURES
• Codec – G.711 A/u-Law, G.723.1, G.729A (optional)

• VAD (Voice Activity Detection), CNG (Comfort Noise Generation)

• G.168/165-compliant adaptive echo cancellation

• Dynamic Jitter Buffer

• Voice band signaling support

• Provide Inbound or Outbound DTMF generation/detection between LAN and

PSTN interface
• Call Transfer (H.450.2) (optional)

• Call Forward (H.450.3) (optional)

 • Call Hold (H.450.4) (optional)

• Provide Progress Tone: Dial tone, busy tone, call-holding tone and ring-back
tone
• Up to 4 or 6 FXO analog ports

INTERFACE
• A 10BaseT Ethernet RJ45 port for connection to the Hub of a LAN

• Asynchronous Console RS-232C DB-9 connector for configuration of the unit to

suit a specific application
• 2 analog PSTN (FXO) RJ-11 ports

• AC power input outlet

• AC power switch
SYSTEM STATUS INDICATORS
• L1 and L2 LED indicator for PSTN port 1 to 2 status

• POWER: Power ON indication

• LINK /ACT: 10 Base-T status

• STATUS: registration to Gatekeeper status

• READY: operation status

CHASSIS
• Dimensions: 221 mm (W) * 42 mm (H) * 217 mm (L)

• Weight (unit): 1.4 kg

Price Schedule
I Product Description Quantit Unit Amoun
tem Code y/ Price t USD
No. USD
Branch
es
Q-2FXO Analog VoIP gateway with
1 capacity for 2 simultaneous 18 514 9252.0
VoIP calls Voice 0
communication
• Interfaces with regular
telephones or PBX
• Works with Static and
Dynamic IP address (supports
DHCP)
• Particularly useful for Small
Office and Home Office (SOHO)
• Highly scalable – simply install
more units to work with
H323!Regime
Works with ADSL modem for
dial up access in PPPoE
protocol.

SUB- 9252.0
TOTAL 0
Plus 5% VAT 426.60

TOTAL 9714.6
USD 0
Palette Limited Domestic Installation Services
Palette Domestic Installation Services provides those customers with locations within Nigeria, a
single fee for complete installation of any of the equipment as described below.

Domestic Installation Services provides for on-site installation services any day except public
holidays and at any time on a scheduled basis.

Hours of Operation:

Domestic Installation Services are available any day except Public holidays. This service must be
scheduled a minimum of two (2) weeks in advance.

Palette Limited will provide the following;

• A Palette Limited Field Engineer to arrive on-site and perform installation.

• Unpack and verify contents of shipping carton from Palette Limited.
• Mount chassis in customer rack (if available) or in the location of the customer’s choice with in
reasonable limits.
• Configure and perform diagnostic tests.
• Make connection to customers IP network.
• Assist customer/PBX vendor in making connections between the PBX and the PSTN.
• Perform final testing and optimizations.
• Dress and label all cables.
• Provide customer with overview training.

Customer is responsible for;

• Providing Palette Limited with a diagram and site survey explaining the application to be used.
• Providing full and safe access to the premises and equipment area.
• Scheduling of any resources required during installation including PBX vendor, PSTN vendors
and IT/IS personnel.
• Coordinating with end users for any outages that may occur during installation.
• Coordinating with network providers for any outages that may occur during installation.
• Providing an appropriate location for equipment to be installed at.
• Providing all necessary connection points, such as IP connections, PBX, PSTN connections,
etc.
• Providing all necessary information, as required, on the IP network, PBX’s and PSTN.
 Service Fees

Order Code Service List Price

Id Description

870-0013-00 TDIS-1 Domestic (on site) VoIP!Edge Installation $500.00 + Travel

– Single unit. & Expenses.

Domestic (on site) Installation – $100.00 per unit

+ TDIS-1.

RECOMMENDATION
Based on the bandwidth of your present Network Infrastructure, it is recommended
that a maximum of two simultaneous calls should be made. That is why we
recommend a two port voice gateway.