Client Automation 7.

x Essentials
Instructor-Led Training CA120 OVERVIEW
This course provides an overview of the Client Automation Architecture and Infrastructure, installation of key components, and performance of basic administrative tasks within the context of the complete application lifecycle and best practices. A pre-configured environment is employed throughout the course to demonstrate key functions and enable participants to interact with the Client Automation Enterprise 7.x product in a functioning work environment.

INTENDED AUDIENCE
Client Automation administrators DURATION: 5 DAYS SOFTWARE VERSIONS: 7.8, 7.9

PREREQUISITES
None

COURSE OBJECTIVES
At the end of this course you will be able to: Describe the Client Automation toolset and explain its functionality Explain the Client Automation infrastructure and key components Discuss a Service, including properties, deployment and policy assignment Apply Security and Compliance Management within Client Automation Explain the Configuration Server Database (CSDB) and its function within the Client Automation toolset Utilize the CA Agent and its functionality Discuss the Application management process Describe Policy Management and how CA determines which devices will receive specific software Examine Inventory and Reporting functionality within Client Automation

COURSE OUTLINE
Module1: Introduction Course Objectives Agenda Module 2: Client Automation Client Automation Overview Key Features Client Automation and the PC Lifecycle Client Automation Product

 Features HPCA Enterprise Manager Dashboards Management Services Reporting Operations Configuration Module 3: CA Infrastructure Desired State Policy Products Focus Deploying Software CAE Architecture Core and Satellite Architecture Architecture and Implementation Large Environments Core Components Satellite Components Module 4: Deploying a Service Service Overview View a Service Assign a Service Properties Deploying your Service Connect Strategy Deployment Methods Notify Jobs Reporting Module 5: Security and Compliance Vulnerability management Compliance Management Security Tools Management Anti Virus/Spyware STM BSA Essentials Patch Management Patch Compliance Reporting Best Practices Security Module 6: The Configuration Server Database CSDB Overview Object Oriented Database An Example CLASS An Instance of the CLASS

 Instance Values (Attributes) Defining an Instance The CSDB Editor Important Domains Important Classes Special Instances Best Practices Module 7: Client Automation Agent Installing the Agent Installing the Agent HPCA Enterprise Manager Configuring the Agent Install Install.ini Key Factors Key Directories and Files Under the Lib Directory Software Directories Objects Module 8: Application Management Application Management Standard Software Connect Additional Commands HPCA Enterprise Manager Template Install a Service Other Notifies Mandatory Install Best Practices Optional Applications Application Self Service Manager ASSM Features Configuring Best Practices Applications in the CSDB Native applications Packages in the Database Module 9: Policy Management Internal Policy Configuring Internal Policy Creating Internal Policy Drag and Drop Managing Groups Managing Departments External Policy Policy Models Configuring External Policy Software Groups

Creating Software Groups

Module 10: Inventory and Reporting Inventory Information Basic Hardware Service Status Hardware Audit File Audits File Scans Reporting Best Practices Directory/Group Filters Data Filters Module 11: Installing the Infrastructure Current Training Infrastructure Extending the Infrastructure Satellite Training Environment Components Installed Module 12: Software Packaging Packaging Applications Component Select Mode Publishing CSM Installation Monitor Mode HPCA Packager MSI Windows Installer AIP Patches Framework CA Publisher CA Publishing Process CA Package Structure Module 13: Troubleshooting Possible Problems Check Agent Connected Service Service Entitlement Check Agent Functioning Logs Analyzing the Log Files Radstate client utility Execution Module 14: Extended Infrastructure Release Management Synchronization Satellite Console Scheduling Events CA Timers Service Entitlement Implementing Client Operations Profiles (COP)