Project Report DMRC

JOB SATISFACTION OF EMPLOYEES AT DMRC
CHAPTER -1
Introduction
1.1 Industry Profile
Indias Public transport sector is large and diverse; it aters t! t"e needs !# $%$ &illi!n
'e!'le% In ()$)* t"e set!r !ntri&+ted a&!+t ,%- 'erent t! t"e nati!ns .DP* /it" r!ad
trans'!rtati!n !ntri&+ting t"e li!ns s"are%
.!!d '"0sial !nnetivit0 in t"e +r&an and r+ral areas is essential #!r e!n!1i gr!/t"%
Sine t"e earl0 $22)s* India3s gr!/ing e!n!10 "as /itnessed a rise in de1and #!r
trans'!rt in#rastr+t+re and servies%
4!/ever* t"e set!r "as n!t &een a&le t! 5ee' 'ae /it" rising de1and and is 'r!ving t!
&e a drag !n t"e e!n!10% Ma6!r i1'r!ve1ents in t"e set!r are re7+ired t! s+''!rt t"e
!+ntr03s !ntin+ed e!n!1i gr!/t" and t! red+e '!vert0%
MRT System in India
India is /ell !n its /a0 t! reate a /!rld8lass MRT s0ste1 as an integral 'art !#
!11+nit0 in#rastr+t+re devel!'1ent in t"e !+ntr0% .r!/ing ities* gr!/ing
'!'+lati!n and gr!/ing tra##i "as invaria&l0 alled #!r a s"i#t #r!1 'rivate 1!des !#
!nve0ane t! '+&li trans'!rt% A glane at t"e /!rld3s devel!'ing nati!ns indiates t"at
/ell 'lanned Mass Ra'id Transit S0ste1s 9MRTS: e;ist s+ess#+ll0% India 9li5e 1an0
!t"er devel!'ing !+ntries: "!/ever "as lagged &e"ind t"!+g" its #irst 1etr!* t"e <!l5ata
Metr!* started /!r5ing al1!st (- 0ears ag!% T"e reas!ns !+ld &e attri&+ted t! la5 !#
#+nds 'lanning as is 5n!/n t"at s+" 'r!6ets re7+ire "+ge a'ital invest1ents* a l!ng
gestati!n 'eri!d and !1'le; te"n!l!g0%
Ot"er reas!ns !+ld inl+de t"e la5 !# integrati!n &et/een vari!+s s0ste1s !# 1ass
trans'!rtati!n and t"e a&sene !# !1're"ensive tra##i and trans'!rtati!n 'lanning%
="ile resear"es s"!/ t"at t"e ideal 1!dal s"are !# '+&li trans'!rt s"!+ld &e ar!+nd
>)?* "!/ever it is in t+ne t! !nl0 @-?AB)? in India3s 1etr! ities% India is l!!5ing t!
reate a /!rld lass in#rastr+t+re /it" its e;istent <!l5ata and Del"i Metr!s /it" t"e
additi!n !# M+1&ai* Bengal+r+* 40dera&ad* C"ennai* Jai'+r* and <!"i 1etr!s in t"e
ne;t #e/ 0ears /"ile 'r!'!sals #!r MRTS #!r P+ne* C"andigar"* A"1eda&ad* <an'+r*
L+d"iana* B"!'al* Ind!re and Farida&ad are &eing "al5ed !+t.
eed for MRTS !Mass rapid transit system "
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $
As ities gr!/ in siCe* t"e n+1&er !# ve"i+lar tri's !n r!ad s0ste1 g!es +'% T"is
neessitates a 'rag1ati '!li0 s"i#t t! dis!+rage 'rivate 1!des and en!+rage
'+&l i t r ans '!r t !ne t "e l evel !# t r a# # i al !ng an0 travel !rrid!r in !ne
direti!n e;eeds ()*))) 'ers!ns 'er "!+r %Intr!d+ti!n !# a rail &ased 9MRTS:
Mass Ra'id Transit S0ste1 is alled #!r% Mass Ra'id Transit S0ste1s are a'ital
intensive and "ave l!ng gestati!n 'eri!d% In devel!'ing !+ntries inl+ding India* &ea+se !#
'a+it0 !# #+nds 'lanning and i1'le1entati!n !# rail &ased Mass Ra'id Transit
S0ste1s "as &een lagging #ar &e"ind t"e re7+ire1ents% Del"i "as all t"e idealdress8+' #!r an
e;ellent Mass Ra'id Transit S0ste1 t! &e &r!+g"t in% It "as /ide r!ads 9r!ads !ver (@? !# t"e it0 area:
/"ere r!ad '!ssessi!n #!r !nstr+ti!n is n!t di##i+lt 9e;e't in t"e !ld it0 area:% I1'le1entati!n
/ill als! n!t inv!lve de1!liti!n !# large sale 'rivate 'r!'erties% M!st !# t"e land
re7+ired is +nder .!vern1ent !ntr!l and "ene an &e easil0 a7+ired
T"e itiCens are enlig"tened and /!+ld eagerl0 /el!1e intr!d+ti!n !# 'e!'le #riendl0
MRTS t"!+g" t"e0 1a0 initiall0 #ae s!1e di##i+lties d+ring t"e i1'le1entati!n '"ase%
Added t! t"is Del"i "as an +nassaila&le advantage in its e;ellent rail/a0
net/!r5 !1'rising t/! rings and si; s'+rs t!taling a&!+t $() <M /it"in t"e +r&an area%
Dn#!rt+natel0* t"ese Rail assets are n!t 'resentl0 #+ll0 &eing +tiliCed as its
s"are !# !11+ter tra##i is !nl0 a 1ere (?%
Inrease in r!ad aidents #+el /astage and envir!n1ental '!ll+ti!n /it"
1!t!riCed ve"iles al!ne !ntri&+ting t! a&!+t t/! t"irds !# t"e at1!s'"eri '!ll+ti!n% T!da0 t"e
tra##i !n r!ads !# Del"i is a "eter!gene!+s 1i; !# 0les s!!ters &+ses ars and ri5s"a/s 6!stling
/it" ea" !t"er% T"is "as res+lted in a "a!ti sit+ati!n s! 1+" s ! t "at d+e t ! r !ad
ai dent s * t "e aver age n+1&er !# 'er s !ns 5i l l ed 'er da0 "as inreased
t! - and !# t"!se in6+red t! $@% T"e '!siti!n is e;'eted t! deteri!rate #+rt"er in t"e 0ears t!
!1e% T! reti#0 t"is sit+ati!n t"e .!vern1ent !# India and t"e .!vern1ent !# Nati!nal Ca'ital
Territ!r0 !# Del"i* in e7+al 'artners"i' "ave set +' a !1'an0 na1ed Del"i Metr! Rail
C!r'!rati!n Ltd% +nder t"e C!1'anies At*$2-, /"i" "as 9alread0 !11issi!ned
a,-%$) 51s r!+te in P"ase8I and is 'r!eeding a"ead /it" an!t"er $($ 51s in P"ase and
t"is /!rld lass 1etr! is n!/ is &eing "ased &0 !t"er states t!!%
MRTS in t#e Country
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (
1" $ol%ata Metro
T"e !nl0 1etr! servie in t"e !+ntr0 #+nti!ning diretl0 +nder t"e Indian Rail/a0s* t"e
#!+ndati!n #!r t"is /as laid as earl0 as $2>(% Dela0s d+e t! n!n8availa&ilit0 !# s+##iient
#+nds* s"i#ting !# +ndergr!+nd +tilities* !+rt in6+nti!ns and irreg+lar s+''l0 !# vital
1aterials led t! t"e !11ene1ent !# servies &eing '+s"ed t! $2EB* a#ter /"i"
'r!gressive !nstr+ti!n #!ll!/ed leading t! t"e !1'leti!n !# t"e servies !# t"e entire
stret" in ())-%
<!l5ata #aed a trans'!rt 'r!&le1 /it" !nl0 E? !# t"e land &eing availa&le #!r r!ad
trans'!rt 9negligi&le as !1'ared t! t"e (-?A@)? availa&le in !t"er ities: t"+s
di1inis"ing s!'e #!r inreasing t"e e;isting r!ad area% T"+s an +ndergr!+nd r!+te /as
envisaged /it" #ive ra'id transit lines !1'rising a r!+te lengt" !# 2>%- 51% ="ile t"e
'"ase $ !# t"e N!rt" S!+t" 9NS: a;is !11ened its servies in $22-* P"ase ( and P"ase
@ /ere reentl0 !'ened in ())2 and ()$) res'etivel0%

T"e 1etr! "as &een 7+ite a "it /it" t"e residents in <!l5ata !nsidering t"e n+1&er !#
'assengers /"i" "as e;'ansivel0 inreased in t"e 'ast 0ears%
Large sale e;'ansi!n 'r!6ets 9!vering E> 51s: "ave n!/ &een 'lanned and in its
1!derniCati!n 'r!gra11e* t"e e;isting 1etr! stati!ns /!+ld +nderg! ren!vati!n and
intr!d+e State8!#8t"e8Art A+t!1ati Fare C!lleti!n* Passenger C!ntr!l s0ste1 /it"
Radi! Fre7+en0 Identi#iati!n &ased Fla' .ates* Integrated Se+rit0 S0ste1* ne/ air8
!nditi!ned ra5es and A+t!1ati Signalling s0ste1%
&" 'el#i Metro
T"e Del"i Metr! Rail C!r'!rati!n 9DMRC: /as esta&lis"ed t! &+ild a 1etr! in t/!
'"ases serving Del"i* .+rga!n* N!ida and ."aCia&ad% ="ile t"e #irst '"ase !vering
,-%$$51 /as !'ened in ())( t"e se!nd '"ase !# $(-51 /as reentl0 !1'leted% T"e
#irst rail/a0 'r!6et in t"e /!rld t! &e registered #!r ar&!n redits &0 t"e Dnited Nati!ns*
t"e Del"i Metr! a"ieved t"is &0 saving '!/er &0 +sing regenerative &ra5es in t"e trains*
and red+ed ar&!n e1issi!ns% T"e Metr! "as &een designed s+" t"at it an &e
integrated /it" !t"er '+&li trans'!rt% DMRC "as als! 'artnered /it" .!!gle India
9t"r!+g" .!!gle Transit: t! 'r!vide train s"ed+le and r!+te in#!r1ati!n t! 1!&ile
devies /it" .!!gle Ma's%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @
T"e Ra'id Metr! Rail .+rga!n 9t! &e !1'leted &0 ()$@: is an +nderA!nstr+ti!n ra'id
transit s0ste1 in .+rga!n* lin5ed /it" t"e Del"i Metr!% As 'art !# '"ase (* s+&/a0
#ailities in all t"e +ndergr!+nd 1etr! stati!ns and &i0le rentals in s!1e are &eing
'r!vided%
T"e '!'+lar Del"i Air'!rt Metr! E;'ress rail #r!1 t"e Indira .and"i Internati!nal
Air'!rt t! t"e it0 entre ta5es less t"an () 1in+tes as !''!sed t! !ne "!+r &0 r!ad% Its
LCD sreens e7+i''ed !a"es i1'!rted #r!1 S'ain are entirel0 di##erent #r!1 t"e trains
!n t"is line and "ave in8&+ilt n!ise red+ti!n #eat+res* 'added #a&ri seats and 'r!vide
#lig"t in#!r1ati!n #!r !nveniene !# air travellers% T"e trains are #itted /it" an event
re!rder /"i" an /it"stand "ig" levels !# te1'erat+re and i1'at%T"e 1etr! "as &een
'r!1!ted as an integral 'art !# !11+nit0 in#rastr+t+re* and !11+nit0 art/!r5
de'iting t"e l!al /a0 !# li#e at t"e stati!ns in t"e #!r1 !# de!rative 1+rals* 'anels and
a galler0 s"!/asing art/!r5 and "andira#ts #r!1 ar!ss India%
(" Mumbai Metro
M+1&ai3s e;isting S+&+r&an Rail/a0 and BEST &+s s0ste1 "ave n!t &een a&le t!
!1'ete /it" t"e ra'id '!'+lati!n gr!/t"% T"e M+1&ai MRTS is g!ing t! see a
!1'leti!n !# t"e #irst '"ase Fa 'artners"i' &et/een M+1&ai Metr! '!litan Regi!n
Devel!'1ent A+t"!rit0 9MMRDA: and Reliane In#rastr+t+re and Ge!lia Trans'!rt
9Frane:H in ()$( and /ill entail a $( 51 elevated 1etr! /it" $( stati!ns enr!+te%
M+1&ai Metr! One Private Li1ited is a S'eial P+r'!se Ge"ile 9SPG: t! i1'le1ent
t"is !rrid!r%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B
B: )en*aluru Metro
T"!+g" a MRTS "as &een in !nsiderati!n #!r l!ng in t"e .arden Cit0* t"e #!+ndati!n
st!ne /as #inall0 laid in ()),% Being !'erated &0 t"e Bangal!re Metr! Rail C!r'!rati!n
Li1ited 9BMRCL:* a detailed 'r!6et re'!rt !# t/! d!+&le line !rrid!rs /it" a t!tal
lengt" !# @@ 51 9elevated and +ndergr!+nd: /it" @( stati!ns "as &een 're'ared &0
DMRC and RITES* t"e general !ns+ltants #!r t"e 'r!6etI E= and NS !rrid!rs as 'art
!# P"ase I !# t"e 'r!6et /"i" is esti1ated t! !1'lete &0 ()$@% T"e travel ti1e #r!1
end t! end !n t"e E= !rrid!r /ill &e @@ 1in+tes* and !n t"e NS !rrid!r /ill &e (E
1in+tes% T"e se!nd '"ase !1'rising -$51 /!+ld inv!lve t"e e;tensi!n !# &!t" t"e
#irst t/! lines and t"e !nstr+ti!n !# an additi!nal line%
Si1ilarl0 C#ennai and Hyderabad 1etr! are als! +nder !nstr+ti!n%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -
CHAPTER -&
C+MPA, PR+-I.E
FigI Del"i Metr!
T"e Del"i Metr! is a ra'id transit s0ste1 serving Del"i* .+rga!n and N!ida in t"e
Nati!nal Ca'ital Regi!n !# India% T"e net/!r5 !nsists !# seven lines /it" a t!tal
lengt" !# $E2%,@ 5il!1eters% T"e 1etr! "as $B( stati!ns !# /"i" $> are
+ndergr!+nd% It "as a !1&inati!n !# elevated* at8grade and +ndergr!+nd lines and
+ses &!t" &r!ad ga+ge and standard ga+ge r!lling st!5%
Del"i Metr! is &eing &+ilt and !'erated &0 t"e Del"i Metr! Rail C!r'!rati!n Li1ited
9DMRC:% As !# A'ril ()$(* DMRC !'erates 1!re t"an $)) trains dail0 &et/een
,I)) J (@I)) /it" a #re7+en0 !# @ t! B%- 1in+tes% T"e trains "ave #!+r t! eig"t
!a"es% T"e 1etr! "as an average dail0 rider s"i' !# !ver a 1illi!n !11+ters* and
"as arried !ver a &illi!n !11+ters in ten 0ears sine its ine'ti!n%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 ,
Planning #!r t"e 1etr! started in $2EB* /"en t"e Del"i Devel!'1ent A+t"!rit0 and t"e
Dr&an Arts C!11issi!n a1e +' /it" a 'r!'!sal #!r devel!'ing a 1+lti81!dal trans'!rt
s0ste1 #!r t"e it0% T"e .!vern1ent !# India and t"e .!vern1ent !# Del"i 6!intl0 set +'
t"e Del"i Metr! Rail C!r'!rati!n 9DMRC: in $22-% C!nstr+ti!n started in $22E* and t"e
#irst seti!n* !n t"e Red Line* !'ened in ())(* #!ll!/ed &0 t"e Yell!/ Line in ())B* t"e
Bl+e Line in ())-* its &ran" line in ())2 and t"e .reen Line in ()$)% S+&se7+entl0*
t"ese lines "ave &een e;tended int! ne/ lines !# P"ase II !# t"e 'r!6et* inl+ding t"e
Del"i Air'!rt Metr! E;'ress and t"e Gi!let Line%
/eneral Information0

4ead O##ieI Del"i Metr! Rail C!r'!rati!n Ltd%
Metr! B"a/an* Fire &rigade Lane*
Bara5"a1&a R!ad* Ne/ Del"i8$$)))$* India
Tel%I 2$8)$$8(@B$>2$)8$(
(B 4rs DMRC
4el'line N!% I K2$8$$8$(E$(E
F!r alling #r!1 1!&ile '"!nes 'lease dialI )$$ 8$(E$(E
=e&siteI ///%del"i1etr!rail%!1
C"air1an 8 Dr% S+d"ir <ris"na
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >
ET1+R$
.ine 1 !'ils#ad /arden - Rit#ala" - Red .ine
Red Line /as 1ade !'erati!nal #!r !11erial servies in #!+r stagesI
9$: S"a"dara 8 Tis 4aCariI /it" e##et #r!1 (-
t"
Dee1&er* ())( 9P"ase 8 I:%
9(: Tis 4aCari 8 Inderl!5I /it" e##et #r!1 B
t"
Ot!&er* ())@ 9P"ase 8 I:%
9@: Inderl!5 8 Rit"alaI /it" e##et #r!1 $
st
A'ril* ())B 9P"ase 8 I:%
9B: Dils"ad .arden 8 S"a"daraI /it" e##et #r!1 @
rd
J+ne ())E 9P"ase 8 II:%
.ine & ! H2'A City Centre - 3a#an*irpuri" - ,ello4 .ine
Yell!/ Line /as 1ade !'erati!nal #!r !11erial servies in #ive stagesI
9$: Gis"/avid0ala0a 8 <as"1ere .ateI /it" e##et #r!1 ()
t"
Dee1&er* ())B 9P"ase 8 I:%
9(: <as"1ere .ate 8 Central SeretariatI /it" e##et #r!1 @
rd
J+l0* ())- 9P"ase 8 I:%
9@: Gis"/avid0ala0a 8 Ja"angir'+riI /it" e##et #r!1 @
rd
Fe&r+ar0 ())2 9P"ase 8 II:%
9B: 4DDA Cit0 Centre 8 L+ta& MinarI /it" e##et #r!1 ($
st
J+ne ()$) 9P"ase 8 II:%
9-: Central Seretariat 8 L+ta& MinarI /it" e##et #r!1 @
rd
Se'te1&er ()$) 9P"ase 8 II:%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 E
.ine ( !'4ar%a Sector &1 - oida City Centre" - )lue .ine
Bl+e Line /as 1ade !'erati!nal #!r !11erial servies in si; stagesI
9$: Bara5"a1&a 8 D/ar5a I /it" e##et #r!1 @$
st
Dee1&er ())- 9P"ase 8 I:
9(: D/ar5a 8 D/ar5a Set!r 2 I /it" e##et #r!1 $
st
A'ril ()), 9P"ase 8 I:%
9@: Bara5"a1&a 8 Indra'rast"a I /it" e##et #r!1 $$
t"
N!ve1&er ()), 9P"ase 8 I:%
9B: Indra'rast"a 8 Ya1+na Ban5 I /it" e##et #r!1 $)
t"
Ma0 ())2 9P"ase 8 II:%
9-: Ya1+na Ban5 8 N!ida Cit0 Centre I /it" e##et #r!1 $@
t"
N!ve1&er ())2 9P"ase 8
II:%
9,: D/ar5a set!r 2 8 D/ar5a Set!r ($ I /it" e##et #r!1 @)
t"
Ot!&er ()$) 9P"ase 8 II:%
.ine 5 !,amuna )an% - Anand 6i#ar IS)T" - )lue .ine
T"is line &ea1e !'erati!nal /it" e##et #r!1 ,
t"
Jan+ar0 ()$) 9P"ase 8 II:%
.ine 7 !Inderlo% - Mund%a" - /reen .ine
T"is line &ea1e !'erati!nal /it" e##et #r!1 (
nd
A'ril ()$) 9P"ase 8 II:%
.ine 8 !Central Secretariat - )adarpur" - 6iolet .ine
Central Seretariat 8 Sarita Gi"ar I /it" e##et #r!1 @
rd
Ot!&er ()$) 9P"ase 8 II:%
Sarita Gi"ar t! Badar'+r I =it" e##et #r!1 $B
t"
Jan+ar0 ()$$ 9'"ase8II:%
Airport Metro E9press .ine
Ne/ Del"i 8 I.I Air'!rt9T8@:8 D/ar5a Set!r8($ =it" E##et #r!1 (@
rd
Fe&r+ar0 9P"ase
8 II:%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 2
&.1 Mission And 6ision +f 'MRC
6ision +f 'MRC
Pr!vide '+&li trans'!rt s0ste1%
Manage travel ti1e* trans#ers
Ma5e 1!re in#!r1ed trans'!rt deisi!ns%
Mission +f 'MRC
T! !ver t"e /"!le !# Del"i /it" a Metr! Net/!r5 &0 t"e 0ear ()($
Del"i Metr! t! &e !# /!rld lass standards in regard t! sa#et0* relia&ilit0* '+nt+alit0*
!1#!rt and +st!1er satis#ati!n%
Metr! t! !'erate !n s!+nd !11erial lines !&viating t"e need #!r .!vern1ent s+''!rt%
&.& SER6ICES PR+6I'E' ), 'E.HI METR+ RAI.
C+RP+RATI+
As t"r!+g" t"e Mass Ra'id Transit Servies* DMRC is 'r!viding trans'!rt #ailities t!
Del"i /it" a '!'+lati!n !# r!+nd $( 9$,%(: 1illi!n /it" a net/!r5 !# at least $)) 9@)):
<M &0 t"is ti1e% T"e .!vern1ent !# India and t"e .!vern1ent !# Nati!nal Ca'ital
Territ!r0 !# Del"i* in e7+al 'artners"i' "ave set +' a !1'an0 na1ed Del"i Metr! Rail
C!r'!rati!n Ltd% +nder t"e C!1'anies At*$2-, /"i" "as 9alread0 !11issi!ned a
,-%$) 51s r!+te in P"ase8I and is 'r!eeding a"ead /it" an!t"er $($ 51s in P"ase A
II:%In t"is it 'r!vides vari!+s #ailitiesI
Par5ingI Y!+ an 'ar5 0!+r ve"ile li5e s!!ter* ar* a+t! ri5s"a/ and 0les at vari!+s
stati!ns as DMRC 'r!vides large M s'ai!+s 'ar5ing l!ts%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $)
It 'r!vides t!+rist ard M s1art ards t! t"e !11+ters /it" ertain r+les M reg+lati!nsI
!a" Tourist Card0
T"is ard is #!r +nli1ited travel !ver s"!rt 'eri!ds%
9i: T"ere are t/! 5inds !# ards 8 $ da0 and @ da0%
9ii: Gal+e !# $8Da0 CardI Rs >)
9iii: Gal+e !# @8Da0 CardI Rs ())
9iv: Se+rit0 De'!sit !# Rs -)N8 'a0a&le at '+r"ase 9re#+nda&le !n ret+rn !# ard:%
!b" Tra:el Card !Smart Card"0
9i: It is a 1!st !nvenient !'ti!n #!r t"e #re7+ent !11+ter%
9ii: A st!red val+e ard* Travel Cards !r S1art Cards are availa&le in t"e den!1inati!ns
!# Rs% -)N8and an &e re"arged in a 1+lti'les !# Rs -)N8 t! a 1a;i1+1 li1it !# Rs% E))N8
9iii: Se+rit0 De'!sit !# Rs -)N8 'a0a&le at '+r"ase 9re#+nda&le !n ret+rn !# ard:%
9iv: It is valid #!r !ne 0ear #r!1 t"e date !# '+r"ase !r !ne 0ear #r!1 t"e date !#
re"arge /"i"ever is later%
9v: T"ere is n! e;tra "arge !n rene/al !# S1art Card%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $$
9vi: Ti5et Reading Ma"ines are availa&le at all Metr! Stati!ns%
FigI Travel Card
It als! 'r!vides #eeder &+ses #r!1 vari!+s 1etr! stati!ns% ="ile !ne servie is r+n
entirel0 &0 'rivate !'erat!rs* DMRC !/ns &+ses #!r t"e !t"er servie and 1!nit!rs t"eir
!'erati!ns% T"e #eat+res !# #eeder &+ses areI
9a: Mini1+1 #are Rs% - and Ma;i1+1 Fare Rs% E
9&: T"e &+ses an seat $E t! () 'e!'le /it" $) 'ers!ns standing%
9: T"e0 /ill &e envir!n1entall0 #riendl0 /it" CN. engine B"arat Stage III &+ses%
Aest"etis and sa#et0 are i1'!rtant #eat+res%
9d: Feeder &+ses /ill "ave .l!&al P!siti!ning S0ste1 e7+i'1ent #!r real ti1e tra5ing*
!nline alerts et%
9e: C!ntr!l enters /ill &e set +' t! 1!nit!r t"e 1!ve1ent !# ve"iles and /ill "ave tra##i
1anagers* tra##i ins'et!rs and C!ntr!l R!!1 O'erat!rs%
9#: A !1'laint &!!5 /ill &e t"ere in ever0 &+s 8 Oer! t!lerane !# !1'laints%
9g: A P+&li Address S0ste1 /ill &e t"ere in ever0 &+s%
9": All &+ses /ill &e #an !!led%
9i: First Aid &!; and Fire e;ting+is"er /ill &e t"ere in ever0 &+s% T/! st!' &+tt!ns "ave
&een installed #!r 'assengers t"r!+g" /"!1 t"e0 an in#!r1 driver a&!+t t"e st!''age%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $(
FigI Metr! Feeder
B0 t"e nat+re !# its !'erati!n* !1'art1ents are n!t reserved #!r an0 ateg!r0 !r 'ers!n
&ea+se !# a large in#l!/ and !+t#l!/ !# 'assengers at all stati!ns at reg+lar intervals%
4!/ever* s!1e seats "ave &een reserved #!rt" elderl0 'ers!ns* "andia''ed 'ers!ns and
ladies in ea" !1'art1ent%
9a: N! !# seats reserved #!r elderl0 'ers!ns in ea" !1'art1ent 8(
9&: N! !# seats reserved #!r "andia''ed 'ers!ns in ea" !1'art1ent is 8(
9: N+1&er !# seats reserved #!r ladies in ea" !1'art1ent A B
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $@
&.( SI;E I TERMS +- MAP+1ER A' T2R+6ER +- 'MRC
MAP+1ER +- 'MRC
DMRC "as a tea1 !# a&!+t ,-)) "ig"l0 dediated 'ers!nnel% ="ile t"e n+1&er !#
reg+lar e1'l!0ees is a&!+t ,())*$() !##iers !r sta## are /!r5ing in DMRC !n
de'+tati!n &asis #r!1 Indian Rail/a0s* CP=D* RITES* IRCON* BSNL and !t"er
PSDs%A&!+t $-) retired !##iers !r sta##s are als! /!r5ing as !ns+ltants% T"e diret
rer+its are 1ainl0 /!r5ing !n O M M side% A&!+t -)) 1!re sta## is li5el0 t! &e ind+ted
&e#!re J+ne* ()$)%=it" t"e vie/ t! "ave a lean and t"in !rganiCati!n* DMRC "as
intr!d+ed 1+lti8s5illing in DMRC% It "as als! intr!d+ed 1+lti8s5illing !n t"e
1aintenane side als!* /"i" ens+res #le;i&ilit0 in /!r5ing as /ell as save t"e sta## #r!1
1!n!t!n0 !# sa1e 6!& da0 in da0 !+t% It "as #i;ed a &en"1ar5 !# @-%@ sta## 'er
5il!1eter r!+te lengt" !n O M M side /"i" is !1'ara&le /it" Singa'!re M 4!ng <!ng
1etr!s%
T2R+6ER +- 'MRC
DMRC is 6!int vent+res !# .OI and .DCTD %B!t" "ave e7+al e7+it0 s"are "!ldings in
t"e !1'an0% F!r P"ase AI* .OI and .NCTD "ave !ntri&+ted (E? !# t"e 'r!6et !st as
e7+it0% T"e 1a6!r !ntri&+ti!n "as &een #r!1 Ja'an Ban5 #!r Internati!nal C!!'erati!n
!nstit+ting ,)? !# t"e t!tal 'r!6et !st%.OI and .NCTD "ave als! given interest #ree
s+&!rdinate de&t #!r - ? !# t"e 'r!6et !st #!r a7+isiti!n !# land% Balane >? "as &een
generated &0 DMRC &0 !11eriall0 e;'l!itati!n t"e 'r!'erties% F!r P"ase8II als! t"e
&r!ad 'attern !# #+nding is sa1e as t"at !# P"ase8I e;e't t"e !nstr+ti!n !st !# N!ida
and .+rga!n territ!ries is &!rne &0 res'etive state .!vern1ents% O'erati!nall0 DMRC
is !ne !# t"e ver0 #e/ 1etr!s* /"i" are 1a5ing !'erating 'r!#it #r!1 t"e da0 !ne% T"e
1a6!r s!+res !# reven+e areI
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $B
9a: Fare B!; !lleti!n
9&: In!1e #r!1 Pr!'ert0 devel!'1ent
9: C!ns+ltan0 Reei'ts
In ())>* t"e Del"i Metr! lai1ed t! &e !ne !# !nl0 #ive 1etr! s0ste1s in t"e /!rld t"at
!'erated at a 'r!#it /it"!+t g!vern1ent s+&sidies% T"is /as ena&led &0 5ee'ing
1aintenane !sts t! a 1ini1+1 and "arnessing additi!nal reven+e #r!1 advertise1ents
and 'r!'ert0 devel!'1ent* a'art #r!1 ti5et sales% T"e Metr! als! generates reven+e &0
leasing !+t its trains and stati!ns #!r #il1 s"!!ts% D+e t! its inreasing ass!iati!n /it"
Del"i as an i1age !# t"e it03s ever0da0 li#e* it "as &een a '!'+lar #il1ing l!ati!n #!r
'r!d+ti!n "!+ses* and several #il1s and advertise1ents "ave &een s"!t !n &!ard%
Pr!d+ers "ave t! 'a0 as 1+" as Rs% $ la5"s #!r ever0 "!+r !# #il1ing* &esides a se+rit0
de'!sit and ins+rane% F!r t"e #inanial 0ear ended Mar" ())E* t"e Metr! re'!rted
!'erating reven+es !# Rs% @)-%(> r!re and a 'r!#it &e#!re ta; !# Rs% $2%2E r!re* /"i"
r!se t! Rs% >(@%>> r!re and Rs% 2)%B@ r!re res'etivel0 #!r t"e #inanial 0ear
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $-
&.5 +R/AI;ATI+ STR2CT2RE +- 'MRC
C"air1an* is generall0 Seretar0* Ministr0 !# Dr&an Devel!'1ent 9.OI: !r an0
'r!1inent 'ers!n n!1inated &0 .!vern1ent !# India% T"e MD is t"e #+nti!nal !# t"e
!rganiCati!n and is t"e n!1inee !# t"e Del"i .!vern1ent% T"ere are si; !t"ers #+nti!nal
diret!rs as +nderI
9a: Diret!r 9Eletrial:
9&: Diret!r 9Finane:
9: Diret!r 9O'erati!ns:
9d: Diret!r 9=!r5s:
9e: Diret!r 9R!lling St!5:
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $,
9#: Diret!r 9Pr!6et:
Beside MD and #+nti!nal Diret!rs* t"e B!ard !# Diret!rs "as nine n!n8#+nti!nal
diret!rs* /"i" inl+de t"e #!ll!/ingI
9a: Seretar0 DD M C"air1an DMRC
9&: C"ie# Seretar0N.NCT
9: Gie C"air1an* DDA
9d:Me1&er EngineeringNRail/a0 B!ard
9e: Addl% Seretar0 9E;'endit+re:NMOF
9#: Addl% Se0 9DD:NMODD
9g: Prini'al Se08+18C!11issi!ner 9T't:N.NCTD
9": Prini'al Se0 9Finane: .NCTD
9i: An Inde'endent Diret!r
In additi!n t! t"e a&!ve* t"ere are t"ree E;e+tive Diret!rs as +nderI
9a: E;e+tive Diret!r 9Elet%:
9&: E;e+tive Diret!r 94R:
9: E;e+tive Diret!r9S MT:
T"e #+nti!nal Diret!rs are assisted &0 E;e+tive Diret!rs and 4eads !# t"e
De'art1ent* /"! are designated di##erentl0 9CPM* .M* CE* and CEE: &+t "ave t"e sa1e
stat+s !r 'a0 sales% T"e De'+t0 4eads !# t"e De'art1ent and !t"er e;e+tive !##iers in
Managers and AM sales assist t"e 4eads !# t"e de'art1ent%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $>
&.7 )+AR' +- 'IRECT+RS

'r. Sud#ir $ris#na C"air1an
DMRC Ltd M Se0 9DD:*
MODD* Nir1an B"a/an*
Ne/ Del"i
S#ri Man*u Sin*# Managing Diret!r
DMRC Ltd* Metr! B"a/an*
Fire Brigade lane* Bara5"a1&a r!ad*
Ne/ Del"i8$$)))$

S#ri Satis# $umar Diret!r 9Eletrial:
Ne/ Del"i8 $$)))$
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $E

S#ri R.. 3os#i Diret!r 9Finane:
Ne/ Del"i8 $$)))$
S#ri Ra< $umar Diret!r
9O'erati!n:
Ne/ Del"i8 $$)))$

S#ri H.S. Anand Diret!r 9R!lling st!5:
Ne/ Del"i8 $$)))$

B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 $2
S#ri 3itender Tya*i Diret!r 9=!r5s:
Ne/ Del"i8 $$)))$
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 ()
CHAPTER-(
(.1 3ob Satisfaction
"Job satisfaction is defined as "the extent to which people like (satisfaction) or dislike
(dissatisfaction) their jobs=.
T"is de#initi!n s+ggests 6!& satis#ati!n is a general !r gl!&al a##etive reati!n t"at
individ+als "!ld a&!+t t"eir 6!&% ="ile resear"ers and 'ratiti!ners 1!st !#ten 1eas+re
gl!&al 6!& satis#ati!n* t"ere is als! interest in 1eas+ring di##erent P#aetsP !r
Pdi1ensi!nsP !# satis#ati!n% E;a1inati!n !# t"ese #aet !nditi!ns is !#ten +se#+l #!r a
1!re are#+l e;a1inati!n !# e1'l!0ee satis#ati!n /it" ritial 6!& #at!rs% Traditi!nal
6!& satis#ati!n #aets inl+deI !8/!r5ers* 'a0* 6!& !nditi!ns* s+'ervisi!n* nat+re !# t"e
/!r5 and &ene#its%P
3ob satisfaction> a /!r5er3s sense !# a"ieve1ent and s+ess* is generall0 'ereived t!
&e diretl0 lin5ed t! 'r!d+tivit0 as /ell as t! 'ers!nal /ell&eing% J!& satis#ati!n
i1'lies d!ing a 6!& !ne en6!0s* d!ing it /ell* and &eing s+ita&l0 re/arded #!r !ne3s
e##!rts% J!& satis#ati!n #+rt"er i1'lies ent"+sias1 and "a''iness /it" !ne3s /!r5% T"e
4arvard Pr!#essi!nal .r!+' 9$22E: sees 6!& satis#ati!n as t"e 5e0ing radiant t"at leads
t! re!gniti!n* in!1e* 'r!1!ti!n* and t"e a"ieve1ent !# !t"er g!als t"at lead t! a
general #eeling !# #+l#ill1ent%
Importance to 1or%er and +r*ani?ation
Fre7+entl0* /!r5 +nderlies sel#8estee1 and identit0 /"ile +ne1'l!01ent l!/ers sel#8
/!rt" and 'r!d+es an;iet0% At t"e sa1e ti1e* 1!n!t!n!+s 6!&s an er!de a /!r5er3s
initiative and ent"+sias1 and an lead t! a&senteeis1 and +nneessar0 t+rn!ver% J!&
satis#ati!n and !+'ati!nal s+ess are 1a6!r #at!rs in 'ers!nal satis#ati!n* sel#8
res'et* sel#8estee1* and sel#8devel!'1ent% T! t"e /!r5er* 6!& satis#ati!n &rings a
'leas+ra&le e1!ti!nal state t"at !#ten leads t! a '!sitive /!r5 attit+de% A satis#ied /!r5er
is 1!re li5el0 t! &e reative* #le;i&le* inn!vative* and l!0al%
F!r t"e !rganiCati!n* 6!& satis#ati!n !# its /!r5ers 1eans a /!r5 #!re t"at is 1!tivated
and !11itted t! "ig" 7+alit0 'er#!r1ane% Inreased 'r!d+tivit0 Qt"e 7+antit0 and
7+alit0 !# !+t'+t 'er "!+r /!r5 Qsee1s t! &e a &0'r!d+t !# i1'r!ved 7+alit0 !# /!r5ing
li#e% It is i1'!rtant t! n!te t"at t"e literat+re !n t"e relati!ns"i' &et/een 6!& satis#ati!n
and 'r!d+tivit0 is neit"er !nl+sive n!r !nsistent% 4!/ever* st+dies dating &a5 t!
4erC&erg3s 9$2->: "ave s"!/n at least l!/ !rrelati!n &et/een "ig" 1!rale and "ig"
'r!d+tivit0* and it d!es see1 l!gial t"at 1!re satis#ied /!r5ers /ill tend t! add 1!re
val+e t! an !rganiCati!n% Dn"a''0 e1'l!0ees* /"! are 1!tivated &0 #ear !# 6!& l!ss* /ill
n!t give $)) 'erent !# t"eir e##!rt #!r ver0 l!ng% T"!+g" #ear is a '!/er#+l 1!tivat!r* it
is als! a te1'!rar0 !ne* and as s!!n as t"e t"reat is li#ted 'er#!r1ane /ill deline%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 ($
Tangi&le /a0s in /"i" 6!& satis#ati!n &ene#its t"e !rganiCati!n inl+de red+ti!n in
!1'laints and grievanes* a&senteeis1* t+rn!ver* and ter1inati!n; as /ell as i1'r!ved
'+nt+alit0 and /!r5er 1!rale% J!& satis#ati!n is als! lin5ed t! a "ealt"ier /!r5 #!re
and "as &een #!+nd t! &e a g!!d indiat!r !# l!ngevit0% And alt"!+g" !nl0 little
!rrelati!n "as &een #!+nd &et/een 6!& satis#ati!n and 'r!d+tivit0* Br!/n 9$22,: n!tes
t"at s!1e e1'l!0ers "ave #!+nd t"at satis#0ing !r delig"ting e1'l!0ees is a 'rere7+isite
t! satis#0ing !r delig"ting +st!1ers* t"+s 'r!teting t"e P&!tt!1 line%P N! /!nder
Andre/ Carnegie is 7+!ted as sa0ingI PTa5e a/a0 10 'e!'le* &+t leave 10 #at!ries* and
s!!n grass /ill gr!/ !n t"e #at!r0 #l!!rs% Ta5e a/a0 10 #at!ries* &+t leave 10 'e!'le*
and s!!n /e /ill "ave a ne/ and &etter #at!r0P
'eterminants of 3ob Satisfaction
1. ature of 1or%@ 3ob
J!& satis#ati!n is related t! t"e a'tit+de !# t"e E1'l!0ee% I# t"e e1'l!0ee is given a
/!r5 #!r /"i" "e "as n! a'tit+de* t"e 6!& /ill 'r!vide n! attrati!n t! "i1% 4ene
t"e 7+esti!n !# !ntri&+ti!n* reativit0 !r 1!tivati!n d!es n!t arise% It is #!r
1anage1ent t! design t"e 6!&s in s+" a 1anner t"at ea" /!r5er gets t"e 6!& !# "is
!/n "!ie% S!1e !# t"e 1!st i1'!rtant ingredients !# a satis#0ing 6!& inl+de
interesting and "allenging /!r5* !''!rt+nities #!r learning and a 6!& t"at 'r!vides
stat+s%
&. Type of ature of Super:ision
T"e E1'l!0ee entered s+'ervis!r0 st0le en"anes J!& Satis#ati!n as t"e leader
l!!5s a#ter s+&!rdinates are#+ll0* dis'la0s #riends"i'* res'et* /ar1t" et%* t!/ards
t"e1% On t"e !t"er "and* 'r!d+ti!n !riented leader 1a0 a+se l!/ J!& Satis#ati!n
t! t"e e1'l!0ees and 1a0 a##et t"e t+rn!ver and a&senteeis1 adversel0%
(. 1or%in* Conditions
J!& Satis#ati!n is related t! /!r5ing !nditi!ns als!% T"e /!r5 /ill &e 1!re
attrative i# /!r5ing !nditi!ns are !ngenial t! t"e tas5 a /!r5er 'r!'!ses t!
a!1'lis"% .!!d /!r5ing C!nditi!n inv!lves s+" #ailities as ade7+ate lig"t*
!1#!rta&le te1'erat+re* lean and attrative s+rr!+ndings et%
5. Re4ards System
E!n!1i re/ards 'la0 a signi#iant r!le in in#l+ening J!& Satis#ati!n% T"is is
&ea+se !# t/! reas!ns% First* 1!ne0 is an i1'!rtant instr+1ent in #+l#illing !nes
need; and se!ndl0* e1'l!0ees !#ten see 'a0 as a re#leti!n !# 1anage1ents !nern
#!r t"e1% E1'l!0ees /ant a /age !r a 'a0 s0ste1* /"i" is si1'le* #air* and in line
/it" t"eir e;'etati!ns% ="en 'a0 is seen as #air* &ased !n 6!&s de1ands individ+al
s5ill level and !11+nit0 'a0 standards* satis#ati!n is li5el0 t! res+lt% ="at needs
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 ((
e1'"asis is t"at is n!t t"e a&s!l+te a1!+nt 'aid t"at 1atters; rat"er it is !nes
'ere'ti!n !# #airness !# !1'ensati!n%
7. A:enues of Promotion
Pr!1!ti!nal !''!rt+nit0 a##et 6!& satis#ati!n !nsidera&l0% T"e desire #!r
'r!1!ti!n is generall0 str!ng a1!ng "ig"er level e1'l!0ees as it inv!lves "ange in
6!& !ntent* 'a0* res'!nsi&ilit0* a+t!n!10* stat+s* and t"e li5e% It is n! s+r'rise t"at
t"e e1'l!0ee ta5es 'r!1!ti!n as t"e Dlti1ate a"ieve1ent in "is areer and /"en it
is realiCed* "e #eels e;tre1el0 satis#ied%
8. ature of 1or% /roup
It is t"e /!r5 gr!+' t"at #+l#ills t"at need #!r s!ial interati!n !# t"e 1e1&ers% I# t"e
/!r5er "as g!!d relati!ns /it" t"e #ell!/ E1'l!0ees and t"e s+'ervis!r* "e #eels
satis#ied% T"e /!r5 gr!+' serves as s!+re !# s+''!rt* !1#!rt* advie and assistane
t! t"e individ+al /!r5er% I# t"e /!r5 gr!+' en6!0s a "ig"er stat+s* "is 6!& satis#ati!n
/ill inrease #+rt"er%
A. Employee Morale

I# t"e e1'l!0ee 1!rale in an !rganiCati!n is "ig"er* satis#ati!n /it" t"e 6!& is li5el0
t! &e "ig"er and vie versa% T"e /!r5ers /ill &e l!0al t! t"e !rganiCati!n i# t"eir
1!rale is "ig"er% T"e rates !# A&senteeis1 and la&!r t+rn!ver /ill als! &e l!/
&ea+se !# 's0"!l!gial satis#ati!n #r!1 t"e 6!&%
'imension of 3ob satisfaction
J!& satis#ati!n is a !1'le; !ne't and di##i+lt t! 1eas+re !&6etivel0%
T"e level !# J!& satis#ati!n is a##eted &0 a /ide range !# varia&les relating t!
individ+al* s!ial* +lt+ral* !rganiCati!nal and envir!n1ental #at!r as stated &el!/I
$% Individ+al #at!rs
Pers!nalit0* se;* ed+ati!n* intelligene and a&ilities* age* 1arital stat+s* n+1&er
!# de'endents* !rientati!n t! /!r5%
(% S!ial #at!rs
Relati!ns"i' /it" !8/!r5ers* gr!+' /!r5ing and n!r1s* O''!rt+nities #!r
interati!n* in#!r1al relati!n* et%
@% C+lt+ral #at!rs
Attit+des* &elie#s* val+es and et"is !# an individ+al%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (@
B% OrganiCati!nal #at!rs
Nat+re and siCe * #!r1al str+t+re *'ers!nnel '!liies and 'r!ed+res* ind+strial
relati!n* nat+re !# /!r5* te"n!l!g0 and /!r5 !rganiCati!n* s+'ervisi!n and st0les
!# leaders"i'* 1anage1ent s0ste1s * /!r5ing !nditi!ns%
-% Envir!n1ental #at!rs
E!n!1i* s!ial* te"nial and g!vern1ental in#l+enes%
T"ese #at!rs a##et J!& satis#ati!n !# ertain individ+als in a given set !#
ir+1stanes% S!1e e1'l!0ees 1a0 &e satis#ied /it" ertain as'ets !# t"eir
/!r5 ad dissatis#ied /it" !t"er as'ets% T"+s* !verall J!& satis#ati!n 1a0 di##er
#r!1 'ers!n t! 'ers!n%
Satisfaction and Producti:ity or 1or% Performance
T"e traditi!nal vie/ t"at Qa "a''0 /!r5er is a 'r!d+tive /!r5erR d!es n!t lari#0 t"e
!1'le; relati!ns"i' &et/een J!& satis#ati!n and 'r!d+tivit0% It /as traditi!nall0 said
t"at "ig" 6!& satis#ati!n leads t! i1'r!ved 'r!d+tivit0* dereased t+rn!ver* red+ed
aidents and less 6!& stress in t"e l!ng r+n% B+t t"e relati!ns"i' &et/een 6!& satis#ati!n
and 'r!d+tivit0 is n!t de#initel0 esta&lis"ed%
J!& satis#ati!n d!es n!t neessaril0 lead t! i1'r!ved /!r5 'er#!r1ane%
P!rter and La/ler #!+nd t"at 6!& 'er#!r1ane leads t! 6!& satis#ati!n and n!t "e !t"er
/a0 r!+nd% T"e0 arg+ed t"at 'er#!r1ane leads t! t/! 5inds !# re/ards8intrinsi and
e;trinsi% T"e intrinsi re/ards s+" as gr!/t"* "allenging 6!&* et% ste1 #r!1 t"e 6!&
itsel# and e;trinsi re/ards are 1!re l!sel0 related t! satis#ati!n% P!rter and La/ler
&est ill+strate t"is vie/'!int in t"e 1!del given &el!/I
La/ler and P!rter 1!del s"!/ing relati!ns"i' &et/een J!& satis#ati!n and /!r5
'er#!r1ane
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (B
A!rding t! t"is 1!del* 'er#!r1ane in#l+enes satis#ati!n via t"e reei't !# intrinsi*
e;trinsi re/ards% E7+ita&le 'ere'ti!n !# re/ards &0 e1'l!0ee !nerned is an
i1'!rtant !nsiderati!n in t"is 1!del%
Per#!r1ing /ell !n a "allenging assign1ent gives t"at 'ers!n an i11ediate #eeling !#
a!1'lis"1ent and satis#ati!n% I# a 6!& "!lds little '!tential #!r intrinsi re/ards and i#
e;trinsi re/ards &ear a ver0 little relati!ns"i' t! t"e 'er#!r1ane level !# t"e individ+al*
t"e res+ltant !nneti!n tends t! &e /ea5% In 'ratie* t"ere 1a0 n!t &e a diret a+se and
e##et relati!ns"i' !rreti!n 1a0 &e str!nger #!r 'e!'le /!r5ing as 'r!#essi!nals*
s+'ervisi!ns !r 1anagers%
T"+s* it is ver0 di##i+lt t! esta&lis" e;at relati!ns"i' &et/een 6!& satis#ati!n and
'er#!r1ane and it "as &een t"e iss+e !# !ntin+ing de&ate and !ntr!vers0 !ver t"e
0ears%
3ob satisfaction and Absenteeism
A&senteeis1 is said t! &e t"ere /"en an e1'l!0ee #alls t! !1e t! /!r5 /"en "e is
s"ed+led t! /!r5% T"ere is a negative relati!ns"i' &et/een satis#ati!n and a&senteeis1%
I 1a5e sense t"at dissatis#ied /!r5ers are 1!re li5el0 t! a&stain #r!1 /!r5 as !1'ared
t! satis#ied /!r5ers% J!& dissatis#ati!n 'r!d+es a Qla5 !# /ill t! d! /!r5R and t"is
#!res t"e e1'l!0ee t! alienate #r!1 /!r5% La5 !# interest in t"e 6!& is t"e #+nda1ental
a+se !# a&senteeis1%
E1'l!0ees d! n!t neessaril0 'lan t! &e a&sent* &+t /"en s!1e reas!n #!r a&sene arises
a dissatis#ied e1'l!0ee #inds it easier t! res'!nd t! t"at reas!n%
3ob satisfaction and Turno:er
4ig" e1'l!0ee t+rn!ver is !# !nsidera&le !nern #!r t"e 1anage1ent &ea+se it
disr+'ts n!r1al !'erati!ns* a+ses 1!rale 'r!&le1s #!r t"!se /"! sti5 !n* and inreases
t"e !st inv!lved seleting and training re'lae1ents% T"e relati!ns"i' &et/een 6!&
satis#ati!n and T+rn!ver is esta&lis"ed &e0!nd d!+&ts% It "as &een de1!nstrated t"at
e1'l!0ees /"! "ave relativel0 l!/ levels !# 6!& satis#ati!n are t"e 1!st li5el0 t! 7+it
t"eir 6!&s t"an t"eir satis#ied !+nter'arts% In !t"er /!rds* satis#ied e1'l!0ee tends t!
sta0 and dissatis#ied tends t! leave% 4!/ever t"e /it"dra/al &e"avi!r !# E1'l!0ee is
in#l+ened &0 ertain #at!rs li5e L!0alt0 t! t"e !rganiCati!n* Availa&ilit0 !# Better
Aven+es !# E1'l!01ent et%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (-
(.& T#eories of Moti:ation
+:er:ie4
At a si1'le level* it see1s !&vi!+s t"at 'e!'le d! t"ings* s+" as g! t! /!r5* in !rder t!
get st+## t"e0 /ant and t! av!id st+## t"e0 d!n3t /ant%
="0 e;atl0 t"e0 /ant /"at t"e0 d! and d!n3t /ant /"at t"e0 d!n3t is still s!1et"ing a
10ster0% It3s a &la5 &!; and it "asn3t &een #+ll0 'enetrated%
Overall* t"e &asi 'ers'etive !n 1!tivati!n l!!5s s!1et"ing li5e t"isI
In !t"er /!rds* 0!+ "ave ertain needs !r /ants 9t"ese ter1s /ill &e +sed
inter"angea&l0:* and t"is a+ses 0!+ t! d! ertain t"ings 9&e"avi!r:* /"i" satis#0 t"!se
needs 9satis#ati!n:* and t"is an t"en "ange /"i" needsN/ants are 'ri1ar0 9eit"er
intensi#0ing ertain !nes* !r all!/ing 0!+ t! 1!ve !n t! !t"er !nes:%
A variati!n !n t"is 1!del* 'arti+larl0 a''r!'riate #r!1 an e;'eri1enter3s !r 1anager3s
'!int !# vie/* /!+ld &e t! add a &!; la&eled Pre/ardP &et/een P&e"avi!rP and
Psatis#ati!nP% S! t"at s+&6ets 9!r e1'l!0ees:* /"! "ave ertain needs d! ertain t"ings
9&e"avi!r:* /"i" t"en get t"e1 re/ards set +' &0 t"e e;'eri1enter !r 1anager 9s+" as
raises !r &!n+ses:* /"i" satis#0 t"e needs* and s! !n%
Classifyin* eeds
Pe!'le see1 t! "ave di##erent /ants% T"is is #!rt+nate* &ea+se in 1ar5ets t"is reates t"e
ver0 desira&le sit+ati!n /"ere* &ea+se 0!+ val+e st+## t"at I "ave &+t 0!+ d!n3t* and I
val+e st+## t"at 0!+ "ave t"at I d!n3t* /e an trade in s+" a /a0 t"at /e are &!t" "a''ier
as a res+lt%
B+t it als! 1eans /e need t! tr0 t! get a "andle !n t"e /"!le variet0 !# needs and /"!
"as t"e1 in !rder t! &egin t! +nderstand "!/ t! design !rganiCati!ns t"at 1a;i1iCe
'r!d+tivit0%
Part !# /"at a t"e!r0 !# 1!tivati!n tries t! d! is e;'lain and 'redit /"! "as /"i"
/ants% T"is t+rns !+t t! &e e;eedingl0 di##i+lt%
Man0 t"e!ries '!sit a "ierar"0 !# needs* in /"i" t"e needs at t"e &!tt!1 are t"e 1!st
+rgent and need t! &e satis#ied &e#!re attenti!n an &e 'aid t! t"e !t"ers%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (,
1" Maslo4
Masl!/3s "ierar"0 !# need ateg!ries is t"e 1!st #a1!+s e;a1'leI
9a: Sel#8at+aliCati!n
9&: Estee1
9: Bel!ngingness
9d: Sa#et0
9e: P"0si!l!gial
S'ei#i e;a1'les !# t"ese t0'es are given &el!/* in &!t" t"e /!r5 and "!1e !nte;t%
9S!1e !# t"e instanes* li5e Ped+ati!nP are at+all0 satis#iers !# t"e need%:
eed Home 3ob
self-
actuali?ation
ed+ati!n* religi!n* "!&&ies*
'ers!nal gr!/t"
training* advane1ent* gr!/t"*
reativit0
esteem
a''r!val !# #a1il0* #riends*
!11+nit0
re!gniti!n* "ig" stat+s* res'!nsi&ilities
belon*in*ness #a1il0* #riends* l+&s
tea1s* de'ts%* !/!r5ers* lients*
s+'ervis!rs* s+&!rdinates
safety
#reed!1 #r!1 /ar* '!is!n*
vi!lene
/!r5 sa#et0* 6!& se+rit0* "ealt"
ins+rane
p#ysiolo*ical F!!d* s"elter* l!t"ing 4eat* air* &ase salar0
A!rding t! Masl!/* l!/er needs ta5e 'ri!rit0% T"e0 1+st &e #+l#illed &e#!re t"e !t"ers
are ativated% T"ere is s!1e &asi !11!n sense "ere 88 it3s '!intless t! /!rr0 a&!+t
/"et"er a given !l!r l!!5s g!!d !n 0!+ /"en 0!+ are d0ing !# starvati!n* !r &eing
t"reatened /it" 0!+r li#e% T"ere are s!1e &asi t"ings t"at ta5e 'reedene !ver all else%
Or at least l!giall0 s"!+ld* i# 'e!'le /ere rati!nal% B+t is t"at a sa#e ass+1'ti!nS
A!rding t! t"e t"e!r0* i# 0!+ are "+ngr0 and "ave inade7+ate s"elter* 0!+ /!n3t g! t!
"+r"% Can3t d! t"e "ig"er t"ings +ntil 0!+ "ave t"e l!/er t"ings% B+t t"e '!!r tend t! &e
1!re religi!+s t"an t"e ri"% B!t" /it"in a given +lt+re* and ar!ss nati!ns% S! t"e
t"e!r0 1a5es t"e /r!ng 'rediti!n "ere%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (>
&" AlderferBs ER/ t#eory
Alder#er lassi#ies needs int! t"ree ateg!ries* als! !rdered "ierar"iall0I
gr!/t" needs 9devel!'1ent !# !1'etene and realiCati!n !# '!tential:
relatedness needs 9satis#at!r0 relati!ns /it" !t"ers:
e;istene needs 9'"0sial /ell8&eing:
T"is is ver0 si1ilar t! Masl!/ 88 an &e seen as 6+st !lla'sing int! t"ree tiers% B+t
1a0&e a &it 1!re rati!nal% F!r e;a1'le* in Alder#er3s 1!del* se; d!es n!t need t! &e in
t"e &!tt!1 ateg!r0 as it is in Masl!/3s 1!del* sine it is n!t r+ial t! 9t"e individ+al3s:
e;istene% 9Re1e1&er* t"is a&!+t individ+al 1!tivati!n* n!t s'eies3 s+rvival%: S! &0
1!ving se;* t"is t"e!r0 d!es n!t 'redit t"at 'e!'le "ave t! "ave se; &e#!re t"e0 an
t"in5 a&!+t g!ing t! s"!!l* li5e Masl!/3s t"e!r0 d!es%
Alder#er &elieved t"at as 0!+ start satis#0ing "ig"er needs* t"e0 &e!1e 1!re intense
9e%g%* t"e '!/er 0!+ get t"e 1!re 0!+ /ant '!/er:* li5e an additi!n%
D! an0 !# t"ese t"e!ries "ave an0t"ing +se#+l t! sa0 #!r 1anaging &+sinessesS =ell* i#
tr+e* t"e0 s+ggest t"at
N!t ever0!ne is 1!tivated &0 t"e sa1e t"ings% It de'ends /"ere 0!+ are in t"e
"ierar"0 9t"in5 !# it as a 5ind !# 'ers!nal devel!'1ent sale:
T"e needs "ierar"0 'r!&a&l0 1irr!rs t"e !rganiCati!nal "ierar"0 t! a ertain
e;tentI t!' 1anagers are 1!re li5el0 t! 1!tivated &0 sel#8at+aliCati!nNgr!/t"
needs t"an e;istene needs% 9&+t tr0 telling Bill Clint!n t"at t!' e;e+tives are n!t
1!tivated &0 se; and "eese&+rgers%%%:
(" AcCuired eeds T#eory !mcclellan"
S!1e needs are a7+ired as a res+lt !# li#e e;'erienes
need #!r a"ieve1ent* a!1'lis" s!1et"ing di##i+lt% as 5ids en!+raged t! d!
t"ings #!r t"e1selves%
need #!r a##iliati!n* #!r1 l!se 'ers!nal relati!ns"i's% as 5ids re/arded #!r
1a5ing #riends%
need #!r '!/er* !ntr!l !t"ers% as 5ids* a&le t! get /"at t"e0 /ant t"r!+g"
!ntr!lling !t"ers%
Again si1ilar t! 1asl!/ and alder#er%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (E
T"ese needs an &e 1eas+red +sing t"e TAT 9t"e1ati a''ere'ti!n test:* /"i" is a
'r!6eti!n8st0le test &ased !n inter'reting st!ries t"at 'e!'le tell a&!+t a set !# 'it+res%
5" T4o -actor t#eory !Her?ber*"
A!rding t! 4erC&erg* t/! 5inds !# #at!rs a##et 1!tivati!n* and t"e0 d! it in di##erent
/a0sI
Hy*iene factors% T"ese are #at!rs /"!se a&sene 1!tivates* &+t /"!se 'resene
"as n! 'ereived e##et% T"e0 are t"ings t"at /"en 0!+ ta5e t"e1 a/a0* 'e!'le
&e!1e dissatis#ied and at t! get t"e1 &a5% A ver0 g!!d e;a1'le is "er!in t! a
"er!in addit% L!ng ter1 addits d! n!t s"!!t +' t! get "ig"; t"e0 s"!!t +' t! st!'
&eing si5 88 t! get n!r1al% Ot"er e;a1'les inl+de deent /!r5ing !nditi!ns*
se+rit0* 'a0* &ene#its 9li5e "ealt" ins+rane:* !1'an0 '!liies* inter'ers!nal
relati!ns"i's% In general* t"ese are e;trinsi ite1s l!/ in t"e Masl!/NAlder#er
"ierar"0%
Moti:ators% T"ese are #at!rs /"!se 'resene 1!tivates% T"eir a&sene d!es n!t
a+se an0 'arti+lar dissatis#ati!n* it 6+st #ails t! 1!tivate% E;a1'les are all t"e
t"ings at t"e t!' !# t"e Masl!/ "ierar"0* and t"e intrinsi 1!tivat!rs%
S! "0giene #at!rs deter1ine dissatis#ati!n* and 1!tivat!rs deter1ine satis#ati!n% T"e
t/! sales are inde'endent* and 0!+ an &e "ig" !n &!t"%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 (2
(.( .ITERAT2RE RE6IE1
In t"e /!rds !# Feld1an and Arn!ld* Q3ob Satisfaction is t#e amon* of o:erall positi:e
effect or feelin*s t#at indi:iduals #a:e to4ards t#eir <obsR% In !t"er /!rds* J!&
satis#ati!n is t"e a1!+nt !# 'leas+re !r !ntent1ent ass!iated /it" a 6!&%
8T. C##abra
J!& satis#ati!n relates t! an individ+als general attit+de t!/ards "is 6!&% It is a !1'le;
!# several attit+de '!ssessed &0 t"e /!r5er%
BLDM de#ines J!& Satis#ati!n as a general attit+de /"i" a /!r5er "as as a
!nse7+ene !# several s'ei#i attit+des in #!ll!/ing @ areasI s'ei#i J!& #at!rs*
individ+al ad6+st1ent and .r!+' relati!ns"i's !+tside t"e 6!&% Li5e M!tivati!n and
1!rale* attit+de and J!& satis#ati!n are sienti#i l!gial !nstr+t !r "0'!t"etial
'r!esses% An individ+al /"! "as a "ig" level !# J!& satis#ati!n /ill reveal a '!sitive
attit+de t!/ards t"e 6!&% C!nversel0* i# "e is dissatis#ied* "e /ill "ave a negative attit+de
t!/ardsit% 888 '1I6E'I
T"e ter1 J!& satis#ati!n /as &r!+g"t t! Li1elig"t &0 4!''!59$2@-:% A!rding t!
"i1* J!& satis#ati!n is a !1&inati!n !# 's0"!l!gial* P"0si!l!gial and envir!n1ental
#at!rs t"at 1a5e a 'ers!n t! ad1it* QI am #appy at my <ob. It #as also been defined as
t#e Dend state of feelin*R% 8888 C. ). Mamoria%
As t"ere is n! 'r!'er de#initi!n !# J!& Satis#ati!n* it "as &een !nsidered as a state !#
!nditi!n /"ere 'e!'le areI
$% Ind+ed t! d! /!r5 e##iientl0 M e##etivel0
(% C!nvined t! re1ain in t"e Enter'rise
@% Pre'ared t! at E##iientl0 d+ring !ntingenies
B% Pre'ared t! /el!1e t"e "anges /it"!+t resistane
-% Interested in 'r!1!ting t"e i1age !# t"e !rganiCati!n
,% M!re "a''0 M satis#ied /it" t"eir J!&%
D+r&ins "as de#ined J!& Satis#ati!n in ter1 !# 'leas+re M !ntent1ent /"en "e sa0s
t"at J!& Satis#ati!n is t"e a1!+nt !# 'leas+re !r !ntent1ent ass!iated /it" a 6!&%
I# 0!+ li5e 0!+r 6!& intensel0* 0!+ /ill e;'eriene "ig" J!& satis#ati!n% I# 0!+
disli5e 0!+r 6!& intensel0* 0!+ /ill e;'eriene J!& dissatis#ati!n%
T"e ter1 J!& Satis#ati!n is !# great relevane in t"e #ield !# 4+1an Res!+re
Manage1ent% A!rding t! Davis and Ne/str!1* Q3ob satisfaction is a set of fa:orable
or unfa:orable feelin*s 4it# 4#ic# employees :ie4 t#eir 4or%R J!& Satis#ati!n is an
individ+als e1!ti!nal reati!n t! t"e 6!& itsel#% It is "is attit+de t!/ards "is 6!&% Li5e
!t"er attit+de* J!& satis#ati!n is !1'!sed !# E1!ti!nal* in#!r1ati!nal and &e"avi!ral
ele1ents* an var0 in intensit0 and !nsisten0* an &e a7+ired #r!1 a variet0 !#
S!+res* and an serve a n+1&er !# #+nti!ns #!r t"e individ+al%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @)
8888 A.$.Sin*# E ).R 'u**al
J!& satis#ati!n re#ers t! a 'ers!ns #eeling !# satis#ati!n !n t"e 6!&* /"i" ats as a
1!tivati!n t! /!r5%
J!& satis#ati!n is de#ined as t"e QPleasurable Emotional State resultin* from t#e
appraisal of oneFs <ob as ac#ie:in* or facilitatin* t#e ac#ie:ement of oneFs <ob
:aluesR% In !ntrase* 6!& dissatis#ati!n is de#ined as* Qt"e +n'leas+ra&le e1!ti!nal state
res+lting #r!1 t"e a''raisal !# !nes 6!& as #r+strating !r &l!5ing t"e attain1ent !# !nes
6!& val+es !r as entailing disval+esR% P.Subba Rao%
J!& Satis#ati!n is a !1'le; !# di##erent attit+des '!ssessed &0 an individ+al% T"ese
attit+des relate t! several as'ets !# 6!& s+" as !''!rt+nit0 #!r advane1ent * J!&
se+rit0* !''!rt+nit0 t! +se ideas* !''!rt+nit0 t! learn a 6!&* !''!rt+nit0 #!r '+&li
servie * steadiness !# e1'l!01ent * S+'ervisi!n* 'a0 /!r5ing !nditi!ns* Cleanliness *
/!r5ing "!+rs* ease at /!r5 * !1'an0 &ene#its* re!gniti!n and allied #at!rs%
As Ti##ins and MC!1i5 '!int !+t* t"e satis#ati!n* /"i" an individ+al !&tains in "is
6!&* is largel0 t"e res+lt !# t"e e;tent t! /"i" di##erent as'ets !# "is /!r5 sit+ati!ns are
relevant t! "is 6!& related val+e s0ste1s% In additi!n t! t"ese 6!& related #at!rs *
individ+als ad6+st1ent and gr!+' relati!ns"i's !+tside t"e 6!& als! #!r1 1a6!r
deter1inants !# J!& Satis#ati!n %R%S D/eivedi%
J!& satis#ati!n !nerns t"e #av!ra&leness !# e1'l!0ee attit+des t!/ard t"eir 6!&s%
E1'l!0ees are li5el0 t! &e satis#ied /it" t"eir 6!&s /"en t"e0I
$% En6!0 t"eir /!r5%
(% 4ave a realisti !''!rt+nit0 t! advane /it" in t"e !1'an0%
@% Li5e t"e 'e!'le t"e0 deal /it"%
B% Li5e and res'et t"eir s+'ervis!rs and
-% Believe t"eir 'a0 is #air% .a4rence S. $leiman
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @$
CHAPTER- 5
5.1 Researc# Met#odolo*y
T"is 'art !# t"e St+d0 deals /it" 1et"!d!l!g0 +sed in 'resent investigati!n
F!r gaining ne/ 5n!/ledge in a 'arti+lar #ield% It e;'lains t"e nat+re !# st+d0* details !#
sa1'le design* C!lleti!n !# data* Anal0sis !# data t"r!+g" statistial t!!ls and
inter'retati!n !# t"e data !lleted%
Researc# ob<ecti:e
T"e 'ri1ar0 !&6etive !# t"is st+d0 is t! asertain vari!+s #at!rs t"at determine t#e <ob
satisfaction le:el of employees at 'MRC.
$: Fat!rs in#l+ening 6!& satis#ati!n at !r'!rate level%
(: Signi#iane !# 6!& satis#ati!n in an !rganiCati!n%
@: T! Meas+re and Asertain t"e level !# J!& Satis#ati!n a1!ng t"e E1'l!0ees !#
DMRC%
B: T! #ind !+t t"e Ca+ses !# Dissatis#ati!n a1!ng E1'l!0ees* i# an0%
-: T! asertain and C!1'are t"e Fat!rs /"i" led t! 4ig" and L!/ level !# J!&
Satis#ati!n a1!ng E1'l!0ees in di##erent areas !# /!r5 at DMRC%
,: T! Pr!'!seNRe!11end Meas+res t! i1'r!ve t"e J!& Satis#ati!n level a1!ng
e1'l!0ees !# DMRC%
Researc# Sub<ect
T"e #irst and #!re1!st ste' is t! selet and de#ine t"e t!'i !# st+d0% A1!ng vari!+s
1anage1ent iss+es /"at !+'ies t"e entral '!siti!n in an !rganiCati!n is t"e e##etive
+tiliCati!n and 1aintenane !# "+1an res!+res #!r a"ieve1ent !# !rganiCati!nal
!&6etives and /"ile 1anaging "+1an res!+res* t"e 'r!&le1 !# 'r!viding J!&
Satis#ati!n t! E1'l!0ees stands !+t ver0 lears% T"is t!'i !# St+d0 ta5es int! a!+nt
1eas+ring t"e satis#ati!n level !# e1'l!0ees a&!+t t"e !rganiCati!n as a /!r5 'lae* its
/el#are s"e1es* t"e 'r!ed+res !# 1anage1ent and vari!+s !t"er t"ings%
T"+s* t"e t!'i !# st+d0 is P3ob satisfaction amon* t#e Employees at '.M.R.C .td.P
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @(
Researc# 'esi*n
A Resear" Design is t"e C!ne't+al str+t+re /it"in /"i" t"e St+d0 is t! &e
!nd+ted% It !nstit+tes t"e Bl+e 'rint #!r C!lleti!n* 1eas+re1ent and anal0sis !# data%

T"e t0'e !# resear" design I "ad in "!sen in 10 resear" is e;'lanat!r0 design%
E;'l!rat!r0 resear" #!+ses !n /"0 7+esti!ns% F!r e;a1'le* it is !ne t"ing t!
desri&e t"e ri1e rate in a !+ntr0* t! e;a1ine trends !ver ti1e !r t! !1'are t"e
rates in di##erent !+ntries% It is 7+ite a di##erent t"ing t! devel!' e;'lanati!ns a&!+t
/"0 t"e ri1e rate is as "ig" as it is* /"0 s!1e t0'es !# ri1e are inreasing !r /"0
t"e rate is "ig"er in s!1e !+ntries t"an in !t"ers%
'ata collection tec#niCues
$: T"e resear" is &ased !n t"e Pri1ar0 as /ell as Se!ndar0 data /as diretl0 !lleted*
Online Feed&a5s% Se!ndar0 data /as !lleted #r!1 t"e !1'an0 re!rds and
&!!5s%
(: Data !lleti!n is t"r!+g" str+t+red 7+esti!nnaires and +nstr+t+red intervie/s /it"
t"e res'!ndents%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @@
T,PES +- RESEARCH
'ESI/
ETPLORATORY
RESEARC4
DESI.N
DESCRIPTIGE
M
DIA.NOSTIC
RESEARC4 DESI.N
ETPERIMENTAL
RESEARC4
DESI.N
Sample desi*n
A Sa1'le design is a de#inite 'lan #!r !&taining a sa1'le #r!1 a given
'!'+lati!n%
1" 2ni:erse
T"e #irst ste' in devel!'ing an0 sa1'le design is t! learl0 de#ine t"e Dniverse 9set !#
!&6ets: t! &e st+died% T"e Dniverse in t"e 'resent st+d0 is8 restrited t! t"e t!tal
n+1&er !# e1'l!0ees in t"e O##ie !# .eneral Manager 9OMM:* D%M%R%C%
&" Sample Si?e
In !rder t! 1a5e sa1'le re'resentative !# t"e '!'+lati!n* it /as deided t! !llet
in#!r1ati!n #r!1 a sa1'le siCe !# @) e1'l!0ees inl+ding &!t" te"nial and n!n
te"nial e1'l!0ees%
(" Samplin* Procedure
A#ter deiding t"e 'r!'er sa1'le siCe* a''r!'riate sa1'ling te"ni7+e t! &e +sed
1+st &e seleted% T"ere#!re* Si1'le Rand!1 sa1'ling te"ni7+e "as &een +sed #!r
!lleti!n !# 'ri1ar0 data% C!lleti!n !# Data
Met#od for data collection
T/! t0'es !# data s!+res are "!sen #!r t"e st+d0 i%e% Pri1ar0 S!+res and
Se!ndar0 S!+res%
Primary data /as !lleted &0 /a0 !# a L+esti!nnaire designed #!r &!t" e1'l!0ees !#
DMRC% T"e L+esti!nnaire !ntained 7+esti!ns see5ing satis#ati!n !# E1'l!0ees !n
vari!+s as'ets !# t"eir J!&* 1anage1ent and /!r5 'lae% T"e !lleti!n !# Pri1ar0 data
/as a!1'lis"ed at D%M%R%C* Bara5"a1&a r!ad a#ter a 'ers!nal visit t! t"e /"!le 4R
de'art1ent
T"e distri&+ti!n !# L+esti!nnaires /as d!ne !n a rand!1 &asis in all t"e de'art1ents%
A#ter a &rie# intr!d+ti!n a&!+t t"e '+r'!se !# st+d0 and t"e !ntents !# t"e
7+esti!nnaire* it /as given t! e1'l!0ees and as5ed t! #ill +' and give t"eir satis#ati!n
!n vari!+s #at!rs in t"e sa1e and !lleted "and8t!8"and #r!1 t"e1% Assistane /as
'r!vided t! res'!ndents /"enever needed% Secondary data /as !lleted #r!1 vari!+s
&!!5s !# 4+1an res!+re 1anage1ent and OrganiCati!nal Be"avi!r !# di##erent
a+t"!rs* MagaCines M Ne/sletters !# D%M%R%C% and /it" t"e "el' !# Internet%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @B
Instrument for data collection
L+esti!nnaire !ntaining &!t" l!sed and !'en ended 7+esti!ns
'raftin* of Cuestionnaire
A L+esti!nnaire /as designed t! st+d0 and 1eas+re t"e satis#ati!n level !# E1'l!0ees
!# D%M%R%C% /it" t"e "el' !# availa&le literat+re and 'r!6et g+ide% T"e 7+esti!ns
relating t! general in#!r1ati!n !# e1'l!0ee* satis#ati!n levels !# t"e e1'l!0ee !n
vari!+s as'ets !# t"eir 6!& and '!liies and a''r!a" !# 1anage1ent /ere '+t% B!t"
l!sed and !'en8ended 7+esti!ns /ere inl+ded% Als!* all L+esti!ns /ere given in a
'r!'er se7+ene and si1'le lang+age in !rder t! give a lear 'it+re !# t"e sit+ati!n
given and t! av!id an0 1is+nderstanding t! t"e res'!ndents% In t"e last seti!n !# t"e
7+esti!nnaire* s+ggesti!ns !# e1'l!0ees /ere re7+ested i# t"e0 /ant an0 i1'r!ve1ent
in D%M%R%C% as a /!r5 'lae%
5.& -ollo4in* are t#e practices onto 4#ic# 4or% #as been done durin*
interns#ip at 'MRC0

9a: M+lti'+r'!se Advane

9&: E1'l!0ees Pr!vident F+nd r+les

9: DMRC E1'l!01ent Pr!vident F+nd Tr+st

9d: Per5s M All!/anes t! DMRC e1'l!0ees
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @-
!a" Multipurpose Ad:ance

$: T"is is a 5ind !# advane /"i" is given t! e1'l!0ees +nder e1'l!0ee /el#are
s"e1e% M+lti'+r'!se advane as t"e na1e itsel# s+ggests is given t! e1'l!0ees
#!r an0 5ind !# !ntingenies% Advane 1a0 &e given #!r vari!+s reas!ns li5e
"ildren ed+ati!n* &+0ing an0 asset !r #!r an0 'ers!nal event s+" as 1arriage
et%%% E1'l!0ees need t! s'ei#0 t"e reas!n &e#!re a''l0ing #!r it% T"e 1a;i1+1
a1!+nt /"i" is all!/ed is E))))N8%
(: One !+ld avail t"is a1!+nt !# E))))N8 !nl0 !ne in t"e ten+re !# "is /!r5% T"e
e1'l!0ee !+ld as5 #!r t"is a1!+nt as and /"en re7+ired !r in !ne g! !nl0% ="at
I n!tied /as t"at 'e!'le +se t! g! #!r l+1' s+1 !nl0%T"is #ailit0 is a''lia&le
#!r t"!se e1'l!0ees /"! "ave /!r5ed #!r 1!re t"an ( U 0rs !r 1!re% One
i1'!rtant n!te t! &e 1enti!ned is t"at t"e a1!+nt availed &0 t"e e1'l!0ees "ave
t! &e ret+rned &a5 /it" s!1e n!1inal a1!+nt !# interest%
@: T! avail t"is /el#are s"e1e e1'l!0ees "ave t! #ill an a''liati!n #!r1 9Enl!sed
A''liati!n #!r1:%T"is a''liati!n #!r1 /as !lleted and !1'iled &0 1e% I /as
assigned t"e /!r5 !# !lleting it and t"en 1ade a 1aster #ile !# e1'l!0ees t!
/"!1 t"e grant /as t! &e 1ade%
9a: Fill an a''liati!n #!r1 /it" t"e #!ll!/ing detailsI8
$%Na1e* Designati!n and e1'l!01ent n+1&er !# t"e e1'l!0ee%
(% Sale !# 'a0 and 'resent &asi 'a0 !# t"e e1'l!0ee%
@%Date !# a''!int1ent* t!tal servie* stat+s !# e1'l!01ent !# e1'l!0ees and i# t"e
e1'l!0ee is /!r5ing !n de'+tati!n* t"en "eNs"e "as t! 1enti!n t"e ti1e 'eri!d in /"i"
"eNs"e /ill !1'lete - 0ears /it" t"e !rganiCati!n%
B%T"en a1!+nt and '+r'!se !# l!an%
-%Menti!n t"e n+1&er !# install1ents in /"i" "eNs"e is g!ing t! 'a0 t"e 'rini'al
advane% It s"!+ld &e /it"in @) install1ents%
,%T"en e1'l!0ee "as t! 1enti!n i# "eNs"e "as !&tained an0 l!an 'revi!+sl0 !r n!t and i# s!
t"en "eNs"e "as t! indiate t"e date !# advane ta5en and /"et"er t"e a1!+nt !# advane
!r interest is !+tstanding !r n!t /it" details%
>%T"en t"e a''liant !r t"e e1'l!0ee "as t! sign t"e #!r1 erti#0ing t"at t"e in#!r1ati!n
'r!vided &0 "i1N"er is tr+e and "eNs"e "ad read t"e r+les and /ill a&ide &0 t"e1 and t"e
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @,
l!an ta5en /ill &e +tiliCed #!r t"at '+r'!se !nl0% T"is is +ndersigned &0 t"e !ntr!lling
!##ier !# t"at e1'l!0ee%
E%A''liati!n #!r1 !nsisted !# &asi 'arti+lars !# e1'l!0ees /"i" /ere t! &e #illed &0
e1'l!0ees and t"en it /as 'assed !ver t! 1e% I "ad t! veri#0 t"!se details &e#!re
!1'iling t"e1% Geri#0ing t"ings /!+ld "ave &een "eti i# SAP 9s!#t/are r+n !n
intranet: /!+ldnt "ave &een t"ere% DNS address !# intranet /as $>(%$,%$)%$)
2%T"ese a''liati!n #!r1s a1e t! 1e via A!+nts De'tt% O# t"e !1'an0% As dis+ssed
earlier t"at e1'l!0ees "ave t! ret+rn t"e a1!+nt &a5 /it" -? !# interest !n it /"i" is
/"0 t"e a''liati!n #!r1 /as sent t! a!+nts seti!n /"ere t"e n!% !# install1ents /ere
#i;ed a!rding t! t"e a1!+nt* interest /as al+lated and t"en sent t! 4R de'tt%
S!1e i1'!rtant s'ei#iati!ns related t! t"e s"e1eI

9i: Ma;i1+1 li1it !# 1+lti'+r'!se advane grant8 E))))N8
9ii: Interest "arged /as !# -?
9iii: Interest "arged /as a!rding t! Di1inis"ing Balane 1et"!d%
9iv: Ma;i1+1 a1!+nt !# install1ents all!/ed /ere @)%
9v: Parti+lars veri#ied +sing SAP 9s!#t/are r+n !n intranet !# DMRC:

!b" Employees Pro:ident -und Rules

9a: Dnder t"is "ead !1es e1'l!0ee PF s"e1e $2-( and e1'l!0ee 'ensi!n s"e1e
$22-% Dnder e1'l!0ee PF s"e1e ea" e1'l!0ee /as given t/! #!r1s i%e% F!r1 (
and F!r1 $$% F!r1 $$ /as 1eant #!r delarati!n !# e1'l!0ee 'arti+lars in &!t" t"e
s"e1es PF and 'ensi!n s"e1es% F!r1 ( /as 1eant #!r n!1inati!n and
delarati!n%

9&: An e1'l!0ee "as t! 1enti!n i# "e alread0 "as an0 PF a!+nt 9/"ere /!r5ing
'revi!+sl0: and i# n!t "e "as t! leave t"at !l+1n &lan5% T"is needs t! &e #illed +' in
F!r1 (% E1'l!0ee als! needs t! 1enti!n t"e n!1inees in t"e #!r1 si1ilarl0 #!r
'ensi!n s"e1e als! e1'l!0ee needs t! 1enti!n ( !r 1!re n!1inees /"! an avail
t"e &ene#it a#ter t"e deat" !# t"e 'ers!n /!r5ing%

9: A#ter individ+als "ave #illed +' all t"e 'arti+lars t"e #!r1 /as t! &e s+&1itted
t"erea#ter a ard /as t! &e iss+ed /"i" !nsisted !# 'arti+lars !# e1'l!0ee s+" as
na1e* e1'l!01ent n!* PF a!+nt n!* a '"!t!gra'" etV

9e: T"ese #!r1s /ere !lleted &0 1e I "ad t! "e5 i# t"e #!r1s !ntained all t"e needed
in#!r1ati!n% I "ad t! #irst veri#0 i# t"e 'arti+lars are a''r!'riatel0 #illed i# n!t t"!se
#!r1s "ad t! &e sent &a5 t! t"e res'etive e1'l!0ees% S!+re t"r!+g" /"i" I +se t!
veri#0 t"e 'arti+lars /as again SAP as 1enti!ned earlier it is s!#t/are r+n !n
intranet !# DMRC% A#ter t"!r!+g"l0 g!ing t"r!+g" t"e #!r1s I +se t! !1'ile t"e1
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @>
in a 1aster #ile inl+ding E1'l!0ees na1e* E1'l!01ent n+1&er* PF a!+nt
N+1&er% T"erea#ter It /as "e5ed &0 10 seni!r and /as 'assed !n%
!c" 'MRC Employment P- Trust

9a: In !rder t! see5 e;e1'ti!ns +nder seti!n $>9i: 9a: !# EPF and Mis Pr!visi!ns At
$2-( DMRC Ltd 'r!'!sed an idea /"i" /as a /in A /in sit+ati!n #!r &!t" t"e
e1'l!0ees and t"e !1'an0% It 'r!'!sed an Idea !# !'ening an e1'l!01ent
Pr!vident F+nd Tr+st /"erein 1!ne0 given t! t"e e1'l!0ees as PF /!+ld &e
sa#eg+arded &0 DMRC E1'l!01ent Pr!vident F+nd Tr+st%

9&: E1'l!0ees need n!t !'en t"eir PF a!+nt in vari!+s &an5s instead t"e #+nds /ill &e
de'!sited in t"e E1'l!01ent Pr!vident F+nd Tr+st itsel#% T"is /!+ld +t s"!rt t"e
lengt"0 'r!ed+res /"i" e1'l!0ees "ave t! +nderg! #!r availing t"eir 1!ne0 #r!1
PF a!+nts% As 1enti!ned earlier t"is is /in8/in sit+ati!n #!r &!t" t"e !1'an0 and
t"e e1'l!0ees

9: T! &ring t"is !ne't int! 'ratie !1'an0 needed NOC #r!1 t"e e1'l!0ees% At
#irst n!t 1an0 'e!'le /ere in #av!r #!r t"is !ne't &+t t"en vari!+s /!r5s"!'s /ere
"eld t! !nvine 'e!'le and #inall0 1a6!rit0 !# 'e!'le /ere !nvined and t"is
!ne't /as #inall0 started t! /!r5 +'!n%

9d: A NOC /as ir+lated in t"e /"!le !rganiCati!n* /"i" /as sl!/l0 !lleted &0 all
t"e de'tts% I /as assigned t"e d+t0 !# !lleting t"e !nsent !# t"e e1'l!0ees and
"ad t! !1'ile t"ese !nsents int! a 1aster #ile /"i" /as later !n t+rned int! an
!##ie !rder% File /"i" I 're'ared !nsisted !# lists /"i" "ad t"e #!ll!/ing
'arti+larsI S%N!* E1'l!0ee Na1e* E1'l!01ent n+1&er* al!ng /it" re1ar5s%

B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @E
!d" Per%s and Allo4ances

9a: DMRC E1'l!0ees are 'r!vided /it" ertain 'er7+isites and all!/anes +nder IDA
'a0 sales +nder t"e QCa#eteria A''r!a"R /"erein e1'l!0ees are given an !'ti!n #!r
"!!sing a1!ng di##erent 'er5s and all!/anes #!r t"e #inanial 0r restrited t! @-?
!# &asi 'a0%

9i: T"ese all!/anes 1a0 &e as #!ll!/sI

9ii: Canteen All!/aneN Meal v!+"ers

9iii: C"ildren Ed+ati!n Rei1&+rse1ent

9iv: Cl+& Me1&ers"i'

9v: O+td!!r Medial

9vi: =as"ing All!/ane

9vii: C!nve0ane All!/ane

9&: Ea" !# t"ese all!/anes arries s!1e a1!+nt !# 'erentage% F!r e;a1'le Canteen
all!/ane arries -? !# /eig"t age* C"ildren Ed+ati!n rei1&+rse1ent arries -?*
Cl+& 1e1&ers"i' arries $)? and s! !n%%%9Enl!sedI All!/anes and 'er5s !'ti!n
#!r1 al!ng /it" t"eir 'erentage:% Ea" e1'l!0ee ann!t e;eed @-? i%e% all!/anes
!'ted &0 t"e e1'l!0ees s"!+ld n!t s+1 +' 1!re t"an @-?%

9: Ea" e1'l!0ee is given a #!r1 #!r ea" #inanial 0ear i# t"e0 /ant t! 1a5e an0
"anges #r!1 'revi!+s 0ear% M0 /!r5 /as t! !llet and !1'ile t"ese #!r1s% I +se
t! 1a5e t"e list !# e1'l!0ees /"! 1ade an0 "anges in t"eir !'ti!ns* #+rt"er t"ese
"anges /ere &r!+g"t int! 'ratie%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 @2
CHAPTER-7
7.1 Analysis and Interpretation
1" 'o you find Compensation pac%a*e in 'MRC eCual or at par 4it# ot#er
*o:ernment +r*ani?ationsG
Res'!nse !# E1'l!0ees Yes N!
N+1&er !# E1'l!0ees , (B
Inter'retati!nI8
It /as s+r'rising t! 1a5e !+t t"at E)? !# t"e res'!ndents gave negative res'!nse
and !nl0 ()? e1'l!0ees said t"at !1'ensati!n 'a5age in DMRC is e7+al t!
!t"er g!vern1ent !rganiCati!n% T"e 'r!&a&le reas!n &e"ind t"is an &e
5n!/ledge !# res'!ndents a&!+t t"e !1'ensati!n 'a5ages in !t"er g!vern1ent
!rganiCati!ns%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B)
yes
20%
no
80%
yes
no
&" 'o your superior s#o4 appreciation and Re4ard you 4#en you do a /ood <obG
N+1&er !# E1'l!0ees () $)
Inter'retati!nI8
T"is 7+esti!n asertains t"e satis#ati!n !# e1'l!0ees /it" res'et t! a''reiati!n and
re/arding 'r!ed+re in DMRC &0 t"eir S+'eri!r a#ter g!!d 'er#!r1ane% It is Evident
#r!1 t"e a&!ve C"art t"at a''r!;i1atel0 ,>? !# e1'l!0ees s+rve0ed res'!nded
'!sitivel0 /"ile @@? !# e1'l!0ee gave negative res'!nse%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B$
20
10
0
5
10
15
20
25
yes no
Response of DMRC employeess
N
u
m
b
e
r

o
f

E
m
p
l
o
y
e
e
s
(" 'oes t#is <ob enable you to fully utili?e your abilities> s%ills and %no4led*eS
Inter'retati!nI8
4al# !# t"e e1'l!0ees #eel t"at t"eir 6!& ena&les t"e1 t! #+ll0 +tiliCe t"eir a&ilities* s5ills
and 5n!/ledge /"ere as "al# !# t"e e1'l!0ees d! n!t #eel t"e sa1e%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0
Res'!nse !# e1'l!0ees Yes N!
N! !# E1'l!0ees $- $-
B(
Yes
50%
No
50%
Yes
No
5" 'o you perform your <ob 4it# a #i*# le:el of Morale and Moti:ationG
N+1&er !# E1'l!0ees ($ 2
Inter'retati!nI8
It is 7+ite lear #r!1 t"e diagra1 t"at >)? !# e1'l!0ees 'er#!r1 t"eir 6!&s /it"
"ig" level !# 1!rale M 1!tivati!n /"ile @)? !# e1'l!0ees gave negative res'!nse
indiating 1anage1ent t"e need t! 1!tivate e1'l!0ees t! /!r5 /it" a "ig" level !#
1!rale%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B@
Yes
70%
No
30%
Yes
No
7" 'o you ta%e %een interest in t#e 3ob or department you are currently 4or%in* inG
N+1&er !# E1'l!0ees (@ >
Inter'retati!nI8
It is evident #r!1 t"e diagra1 t"at a''r!;i1atel0 >,? !# e1'l!0ees res'!nd
'!sitivel0 /"ile (B? !# e1'l!0ees d! n!t ta5e 5een interest in t"e 6!& !r de'art1ent
t"e0 are +rrentl0 /!r5ing in i%e% DMRC 1a0 "ave t! s+##er #r!1 'r!&le1 li5e l!/
'r!d+tivit0 * a&senteeis1 !r even t+rn!ver #r!1 t"e 'art !# t"is "+n5 !# e1'l!0ees in
l!ng r+n +nless ertain 1eas+re are ad!'ted &0 1anage1ent t! i1'r!ve t"eir interest in
6!&%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 BB
0 10 20 30
1
R
e
s
p
o
n
s
e

o
f

D
M
R
C

E
m
p
l
o
y
e
e
s
Number of Employees
No
Yes
8" 'o you 4ant to c#an*e your department if *i:en opportunity@c#anceG
N+1&er !# E1'l!0ees $B $,
Inter'retati!nI8
T"is 7+esti!n /as '+t t! r!ss "e5 t"e res'!nses given &0 res'!ndents in t"e
'revi!+s 7+esti!n% E;atl0 -@? !# e1'l!0ees said t"at t"e0 d! n!t /ant t! "ange t"eir
de'art1ent i# given "ane /"ile B>? !# e1'l!0ees res'!nd '!sitivel0 /"i" 1eans a
siCa&le n+1&er !# e1'l!0ees are dissatis#ied /it" t"eir 6!& in +rrent de'art1ent and
/ant t! "ange t"e sa1e%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B-
Yes
47%
No
53%
Yes
No
A" 'o you feel satisfied 4it# t#e 4ay your <ob and 4or%place lead to fulfillment of
all your needsG
N+1&er !# E1'l!0ees $B $,
Inter'retati!nI8
T"is 7+esti!n /as inl+ded in 7+esti!nnaire in !rder t! 5n!/ t"e satis#ati!n !#
e1'l!0ees /it" res'et t! #+l#ill1ent !# all t"eir needs% It is a''arent #r!1 t"e
diagra1 t"at a''r!;i1atel0 -@ ? !# e1'l!0ees are n!t satis#ied and res'!nd
negativel0 /"ile B> ? !# e1'l!0ees are satis#ied%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B,
14
16
13 14 15 16 17
Yes
No
R
e
s
p
o
n
s
e

o
f

D
M
R
C

'
s

e
m
p
l
o
y
e
e
s
Number of employee
Series1
H" 'o you see scope of your career ad:ancement and 4ant to continue 4or%in* in
t#is or*ani?ation for t#e ne9t 7 yearG
N+1&er !# E1'l!0ees $B $,
Inter'retati!nI8
It is 7+ite lear #r!1 t"e diagra1 t"at al1!st -@ ? !# e1'l!0ees d! n!t see s!'e !#
t"eir areer advane1ent and d! n!t /ant t! !ntin+e /!r5ing in DMRC #!r t"e
ne;t - 0ears /"ile B>? !# e1'l!0ees are satis#ied /it" s!'e !# t"eir areer
advane1ent in t"e !rganiCati!n%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B>
Yes
47%
No
53%
Yes
No
I" 'o you identify 4it# t#e corporate :ision> mission and culture of 'MRC and
4or% to ac#ie:e t#e sameG
N+1&er !# E1'l!0ees (@ >
Inter'retati!nI8
T"is 7+esti!n /as '+t t! "e5 t"e a/areness !# e1'l!0ees !# e1'l!0ees regarding
t"e !r'!rate visi!n* 1issi!n and +lt+re !# DMRC and t"eir /illingness t! a"ieve
t"e sa1e% T"e a&!ve "art s"!/s t"at >>? !# e1'l!0ees 5n!/ t"e !r'!rate visi!n*
1issi!n and +lt+re !# DMRC and /!r5 t! a"ieve t"e sa1e /"ile (@? !#
res'!ndents are n!t a/are% T"e reas!n &e"ind t"is an &e relativel0 ne/ e1'l!0ees
in t"e !rganiCati!n%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 BE
23
7
0
5
10
15
20
25
Yes No
Response o DMRC's Employees
N
u
m
b
e
r

o
f

E
m
p
l
o
y
e
e
s
Series1
1J" Ta%in* e:eryt#in* into consideration> are you satisfied 4it# t#is or*ani?ation as
a 4or% placeG
N+1&er !# E1'l!0ees $- $-
Inter'retati!nI8
T"is l!se ended 7+esti!n /as '+t t! el+idate t"e 'ere'ti!n !# sa1'le e1'l!0ees
regarding DMRC as a /!r5 'lae% It /as s+r'rising t! 1a5e !+t t"at e;atl0 -)? !#
e1'l!0ees s+rve0ed are n!t satis#ied in !1'aris!n t! t"eir satis#ied !+nter'arts% T"+s*
1anage1ent !# DMRC 1+st +nderta5e ertain 1eas+re t! inrease t"e !verall
satis#ati!n !# e1'l!0ees%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 B2
Yes
50%
No
50%
Yes
No
-actor 1ise Analysis.
1. ature > si?e and Structure of or*ani?ation
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$, $$ ) ( $
Inter'retati!nI8
As 'er t"e anal0sis 1a6!rit0 !# 'e!'le are satis#ied /it" t"e nat+re siCe and str+t+re
!# t"e !rganiCati!n%
&. ature and type of 4or%
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$@ $$ B ) (
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -)
Satisfaction of DMRC's Employee
with respect to nature ,Size &
Structure of Oranization
0
5
10
15
20
C
o
m
p
l
e
t
e
l
y

s
a
t
is
f
i
e
d
S
o
m
e
w
h
a
t

s
a
t
i
s
f
i
e
d
S
o
m
e
w
h
a
t

s
a
t
i
s
f
i
e
d

s
o
m
e
w
h
a
S
o
m
e
w
h
a
t

d
i
s
s
a
t
i
s
f
i
e
d
C
o
m
p
l
e
t
e
l
y

d
i
s
s
a
t
i
s
f
i
e
d
Response of DMRC's employee
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Satisfaction with respect to nature
,Size & !ype of "or#
0
2
4
6
8
10
12
14
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
Response of employee
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
Ma6!rit0 !# 'e!'le are satis#ied /it" t"eir nat+re and t0'e !# /!r5 t"e0 are assigned%
(. 1or%in* conditions
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$@ $$ B ) (
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -$

Inter'retati!nI8
M!re t"an >)? !# e1'l!0ees #eel t"at /!r5ing !nditi!ns 'r!vided in t"e
!rganiCati!n are 1!tivati!nal%
5. Type of tec#nolo*y
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !# () E $ $ )
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -(
Satisfaction with respect to
"or#in Con$ition in DMRC
13
11
4
0
2
0
5
10
15
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
Response of employee
N
u
m
b
e
r
s

o
f

D
M
R
C

e
m
p
l
o
y
e
e
s
Series1
E1'l!0ee
Satisfaction with respect to type of
!echnoloy
20
8
1 1
0
0
5
10
15
20
25
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
Response of DMRC employee
N
u
m
b
e
r
s

o
f

D
M
R
C

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
$ !+t !# @) 'e!'le is n!t satis#ied /it" t"e te"n!l!g0 at t"e !rganiCati!n /"i" de'its
t"at te"n!l!g0 'la0s an i1'!rtant r!le in satis#0ing e1'l!0ees at DMRC%
7. Amount of 1or% .oad
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
B $@ E B $
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -@
Satisfaction with respect to wor#
loa$ in the oranization
4
13
8
4
1
0
5
10
15
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

D
M
R
C

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
M!re t"an -)? !# e1'l!0ees sa0 t"at /!r5l!ad at DMRC is ad6+sta&le and an &e
"andled /it"!+t getting !ver&+rdened%
8. 1or% or*ani?ation procedures
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
B $@ E B $
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -B
Inter'retati!nI8
M!st !# t"e e1'l!0ees are s!1e/"at satis#ied /it" res'et t! /!r5 !rganiCati!ns
'r!ed+res%
A. Aut#ority and responsibility of t#e <ob .
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$) $$ - @ $
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 --
Inter'retati!nI8
Ma;i1+1 e1'l!0ees #eel t"at ade7+ate a1!+nt !# a+t"!rit0 is 'r!vided t! #+l#ill
t"ere res'!nsi&ilities%
H. Super:ision E Style of .eaders#ip of Superior
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$@ 2 ( ( B
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 -,
Satisfaction with respect to %uthority of the &ob
0
2
4
6
8
10
12
Completely
satisf ied
Somewhat
satisf ied
Somewhat
satisf ied
somewhat
!issatisfied
Somewhat
dissatisf ied
Completely
dissatisf ied
N
u
m
b
e
r
s

o
f

D
M
R
C

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
S+'ervisi!n and leaders"i' st0le #!ll!/ed at t"e !rganiCati!n is satis#0ing t! 1a6!r
gr!+' !# e1'l!0ees%
I. Relations#ip 4it# 4or% *roup or collea*ues
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$> 2 @ $ )
->
Satisfaction with respect to Superc'ision & Style of (ea$ership
of Superior
13
"
2 2
4
0
2
4
6
8
10
12
14
Completely
satisfied
Somewhat
satisf ied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisf ied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

D
M
R
C

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
S+'eri!r8s+&!rdinate relati!ns"i' at t"e !rganiCati!n is "eart/ar1ing /"i" is
s"!/ased in t"e gra'" a&!ve t!!; a&!+t E,? e1'l!0ees are satis#ied /it" relati!ns"i'
!# /!r5gr!+'s and !lleag+es%
1J. Compensation or Pay Pac%a*e
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
@ $) - , ,
-E

Inter'retati!nI8
Pa0'a5age 'r!vided &t t"e !rganisati!n 'r!ves t! &e a dissatis#ier and '+lls t"e
satis#ati!n level !# e1'l!0ees d!/n%

11. -rin*e )enefits E 1elfare Acti:ities
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
> , B $$ (
-2
Satisfaction with respect to Comensation or
)ay )ac#ae
3
10
5
6 6
0
2
4
6
8
10
12
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
Response of DMRC employees
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
T"ere is s!'e !# i1'r!ve1ent in t"is #at!r as 1!re t"an -)? !# e1'l!0ees #eel
dissatis#ied /it" t"e +rrent stat+s !# #ringe &ene#its 'r!vided &0 t"e !rganisati!n%
1&. .e:el of 3ob Security
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ie
d
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
- $B - $ -
,)
Satisfaction of DMRC Employees with respect to *rine
+enefits & "elfare %citi'ities
7
6
4
11
2
0 2 4 6 8 10 12
Completely satisfied
Somewhat satisfied
Somewhat satisfied somewhat
!issatisfied
Somewhat dissatisfied
Completely dissatisfied
N
u
m
b
e
r

o
f

E
m
l
o
y
e
e
Response of DMRC Employee
Series1
Inter'retati!nI8
J!& se+rit0 s"e1es at t"e !rganiCati!n are ade7+ate* M!re t"an ,)? !# e1'l!0ees
are "a''0 /it" t"e s!ial se+rities s"e1es at DMRC%
1(. +pportunity for future promotion
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$ 2 E - >
,$
Satisfaction with respect to (e'el of ,ob security in
DMRC
5
14
5
1
5
0
2
4
6
8
10
12
14
16
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
M!st !# t"e e1'l!0ees are s!1e/"at satis#ied /it" res'et t! t"e !''!rt+nit0 #!r
#+t+re 'r!1!ti!n%
15. Promotion Policy of t#e +r*ani?ation
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
) > E B $$
,(
Satisfaction with respect to opportunity for *uture
promotion in DMRC
1
"
8
5
7
0 2 4 6 8 10
Somewhat satisfied
Somewhat satisfied somewhat
!issatisfied
N
u
m
b
e
r

o
f

E
m
l
o
y
e
e
Response of DMRC Employee
Series1
Inter'retati!nI8
Pr!1!ti!n '!liies at DMRC is #!+nd reall0 '!!r /"i" is /"0 1!re t"an ,)?
e1'l!0ees are dissatis#ied /it" t"is #at!r%
17. Participation in 'ecision Ma%in*
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 ,@
Satisfaction with respect to )romotion )olicy of the
Oranisation
0
7
8
4
11
0
2
4
6
8
10
12
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
M!st !# t"e e1'l!0ees are s!1e/"at satis#ied /it" res'et t! t"e 'artii'ati!n in
deisi!n 1a5ing%
18. -reedom E -le9ibility in 3ob
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
> , - B E
,B
Satisfaction with respect to )artipation in
Decision Ma#in in DMRC
1"%
1"%
22%
11%
2"%
Somewhat satisfied
Somewhat satisfied
somewhat !issatisfied
Satisfaction with respect to*ree$om & *le-ibility in ,ob DMRC
10
7
6
1
6
0
2
4
6
8
10
12
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
M!re t"an -)? !# e1'l!0ees #ind #reed!1 at t"e /!r5'lae and #le;i&ilit0 in t"e
!'erati!ns%
1A. Respect and Reor*ani?ation in society due to 3ob
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$) > , $ ,
,-
Inter'retati!nI8
T"is #at!r 'r!ves t! &e a 1a6!r satis#ier #!r t"e e1'l!0ees !# t"e !rganiCati!n as DMRC
arries its g!!d/ill al!ng its na1e s! e1'l!0ees ta5e 'ride in in#!r1ing t"at t"e0 are
ass!iated /it" t"e ren!/ned &rand na1e% T"is 1!tivates and &rings l!0alt0 in 1inds !#
e1'l!0ees%
1H% Accomplis#ment and Ac#ie:ement ,ou *et from t#e 3ob
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$, E @ $ (
,,
Satisfaction with respect toRES)EC! & RECO.N/!/ON in
Society $ue to &ob
0
2
4
6
8
10
12
14
16
18
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
A&!+t >)? !# e1'l!0ees #eel sense !# a"ieve1ent and a!1'lis"1ent /"ile
delivering t"eir dail0 tas5s
1I. Trainin* E 'e:elopment Pro*rammes in 'MRC
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$( $$ $ ( B
,>
Satisfaction with respect to %ccomplishment &
%chi'ement you .et from the &ob
12
11
1
2
4
0 5 10 15
Somewhat satisfied
Somewhat satisfied
N
u
m
b
e
r
s

o
f

E
m
p
l
o
y
e
e
s
Response of DMRC Employees
Series1
Inter'retati!nI8
Training and devel!'1ent needs are 'r!'erl0 1et in t"e !rganiCati!n i%e% a&!+t -,? !#
e1'l!0ees are satis#ied and l!!5 #!r/ard t! training and devel!'1ent ativities.
&J. +:erall 3ob satisfaction of Employee in 'MRC
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
$@ B - B B
,E
Satisfaction with respect to !rainin & $e'elopment
prorammes in DMRC
13
4
5
4 4
0
2
4
6
8
10
12
14
Completely
satisfied
Somewhat
satisfied
Somewhat
satisfied
somewhat
!issatisfied
Somewhat
dissatisfied
Completely
dissatisfied
N
u
m
b
e
r
s

o
f

e
m
p
l
o
y
e
e
s
Series1
Inter'retati!nI8
Overall 6!& satis#ati!n !# e1'l!0ees at !rganiCati!n is "ig"%
CHAPTER-8
Res'!nse !#
e1'l!0ees
C!1'letel0
Satis#ied
S!1e/"at
satis#ied
S!1e/"at satis#ied
S!1e/"at
dissatis#ied
S!1e/"at
dissatis#ied
C!1'letel0
dissatis#ied
N+1&er !#
E1'l!0ee
> $( - @ @
,2
O'erall ,ob satisfaction in DMRC Employees
23%
40%
17%
10%
10%
Somewhat satisfied
Somewhat satisfied
8.1 -indin*s and .imitations
$% E1'l!0ees at DMRC d! n!t #ind t"e 'a0 'a5age t!! attrative as !1'ared t! !t"er
g!vern1ent !rganiCati!ns%
(% M!tivati!nal level a1!ngst t"e e1'l!0ees is l!/%
@% S+'eri!r s+&!rdinate relati!ns"i' is #riendl0 and s+''!rtive%
B% A&!+t "al# t"e n+1&er !# e1'l!0ees #eels t"at t"ere is n! s!'e #!r areer
advane1ent in t"e !rganiCati!n%
-% =!r5ing !nditi!ns at DMRC are g!!d%
,% Te"n!l!g0 /ise t"e !rganiCati!n re1ains +'dated /"i" is /"0 it is 1a5es t"e
!'erati!ns 1!re e##etive and !1#!rting #!r t"e e1'l!0ees t! /!r5% OrganiCati!n
"as s/it"ed !ver t! !1'+ters l!ng &a5 t"+s red+ing t"e #ile /!r5%
>% E1'l!0ees #eel !ver&+rdened /it" /!r5%
E% E1'l!0ees are 'r!vided /it" a1'le a+t"!rit0 at /!r5'lae%
2% Relati!ns"i' /it" /!r5gr!+' !r !lleag+es is "eart/ar1ing%
$)% Need t! i1'r!ve at 'r!viding #ringe &ene#its #r!nt and !t"er /el#are ativities%
$$% Pr!1!ti!n '!li0 is '!!r /"i" is a 1a6!r a+se !# dissatis#ati!n%
$(% E1'l!0ee 'artii'ati!n at deisi!n 1a5ing level is average and t"ere is a s!'e !#
i1'r!ve1ent%
$@% T"ere is !nsidera&le a1!+nt !# a+t!n!10 'r!vided at /!r5'lae%
$B% E1'l!0ees earn great a1!+nt !# res'et and re!gniti!n d+e t! t"eir 6!&%
$-% Ade7+ate a1!+nt !# training M devel!'1ent 'r!gra11es are arranged at DMRC%
8.& .imitations
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >)
$: Misinter'retati!n !# res+lts%
(: As t"e 'r!6et is #!r aade1i '+r'!se !nl0* it s+##ers #r!1 t"e li1itati!ns !# ti1e and
1!ne0* d+e t! /"i" anal0tial st+d0 int! all t"e strategies ad!'ted &0 t"e !rganiCati!n /as
n!t '!ssi&le%
@: T"e st+d0 /as !1'leted /it"in a s"!rt s'an !# ti1e%
B: All st+d0 /as li1ited t! !rganiCati!nal n!r1s%
-: Als! t"e sti'+lated ti1e #!r t"e 'r!6et is ins+##iient t! +nderg! an e;"a+stive st+d0 a&!+t
t"e t!'i assigned and 1!re!ver t"e s!'e !# t"e t!'i is /ide en!+g"* s! it is di##i+lt t!
!ver t"e entire t!'i /it"in t"e sti'+lated ti1e%
,: E1'l!0ee3s needs* e;'etati!ns* &e"avi!r var0 #r!1 !ne 'ers!n t! an!t"er%
>: D+ring t"e st+d0* s!1e e1'l!0ees s"!/ 5een interest in t"e t!'i M give t"eir vie/s /"ile
s!1e e1'l!0ees d! n!t s"!/ an0 interest%
CHAPTER-A
A.1 Recommendations And Conclusion
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >$
As revealed &0 t"e s+rve0* t"e !rganiCati!n see1s t! &e d!ing satis#at!r0 in ter1s !#
vari!+s varia&les ta5en int! !nsiderati!n% 4!/ever* !1'an0 needs t! #!+s !n
s!1e as'ets t! a"ieve "ig" !rganiCati!nal !11it1ent%
F!ll!/ing are s!1e !# t"e areas /"ere 1anage1ent needs t! #!+s in !rder t!
i1'r!ve t"e 6!& satis#ati!n !# e1'l!0eesI
$% C!11+niati!n ga' s"!+ld &e re1!ved &et/een e1'l!0ees and 1anage1ent%
C!11+niati!n s"!+ld &e en"aned t! devel!' 1!re tr+st and !n#idene in
1anage1ent%
(% E1'l!0ees s"!+ld &e a/are a&!+t t"eir individ+al !&6etives and 1issi!n !# t"e
!1'an0%
@% T"ere s"!+ld &e larit0 !# '!liies a1!ng e1'l!0ees regarding 'r!1!ti!ns*
trans#er* /el#are ativities* #ringe &ene#its* areer gr!/t" r+les and 'r!ed+res%
B% E1'l!0ees s"!+ld &e a/are a&!+t t"e signi#iane !# t"eir tas5 t!
!rganiCati!nal devel!'1ent%
-% Partii'ati!n !# e1'l!0ees in 1anage1ent 1+st &e en"aned% Trans'aren0
regarding e1'l!0ees3 iss+es s"!+ld &e 5e't &et/een 1anage1ent and e1'l!0ees%
>% J!& res'!nsi&ilities s"!+ld &e 1!re de#ined%
E% Pa0 'a5ages s"!+ld &e i1'r!ved and 1ade !1'ati&le t! !t"er g!vern1ent
!rganiCati!n%
2% =el#are ativities s"!+ld &e i1'r!ved li5e s"!!l* s'!rts* "ild da0 are
#ailit0 9rW"e: and e1ergen0 d!t!r #ailit0 an &e inl+ded%
$)% OrganiCati!n s"!+ld #!r1 a grievane ell /"i" s"!+ld 1a5e e1'l!0ees #eel at
ease t! 1a5e +se !# it% Ti1el0 redressal !# grievanes !# e1'l!0ees s"!+ld &e
d!ne &0 1anage1ent%
$$% Pr!'er +tiliCati!n !# e1'l!0ees s"!+ld &e d!ne a!rding t! 6!& 'r!#ile* a&ilit0*
s5ills !# t"e 'ers!n%
$(% All s'eial events #r!1 #estivals* e1'l!0ee &irt"da0s t! !rganiCati!nal
a"ieve1ents 1+st &e ele&rated as 1!1ents !# 6!0 inv!lving ever0!ne t! 1a5e
t"e e1'l!0ees #eel t"at !rganiCati!n are #!r t"e1%

$@% E1'l!0ee !+nseling s"!+ld &e 'ratied &0 t"e 1anage1ent in !rder t! "el'
e1'l!0ees !ver!1e t"eir 'ers!nal as /ell as /!r5 related 'r!&le1s* i# an0 s!
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >(
t"at t"e0 an !ntri&+te t"eir &est e##!rts t! t"eir /!r5%
$B% I1'le1entati!n !# t"e !ne't !# 6!& enri"1ent 1+st &e 'ratied% J!&s at all
levels 1+st &e 1ade 1!re re/arding and satis#0ing in ter1s !# 'r!'er
+tiliCati!n !# s5ills M a&ilities !# an individ+al* reativit0* interest* re!gniti!n*
#le;i&ilit0 and 1!netar0 &ene#its%
$-% J!& satis#ati!n s+rve0s s"!+ld &e !nd+ted 'eri!diall0 in !rder t! 1a5e !+t
t"e areas !# i1'r!ve1ent #!r 1aintaining and retaining t"e e1'l!0ees%
A.& Conclusion
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >@
J!& satis#ati!n re'resents !ne !# t"e 1!st !1'le; areas #aing t!da0s 1anagers /"en
it !1es t! 1anaging t"eir e1'l!0ees% Man0 st+dies "ave de1!nstrated an +n+s+all0
large i1'at !n t"e 6!& satis#ati!n !n t"e 1!tivati!n !# /!r5ers* /"ile t"e level !#
1!tivati!n "as an i1'at !n 'r!d+tivit0* and "ene als! !n 'er#!r1ane !# &+siness
!rganiCati!ns% Dn#!rt+natel0* 6!& satis#ati!n "as n!t still reeived t"e 'r!'er attenti!n
#r!1 neit"er s"!lars n!r 1anagers !# vari!+s &+siness !rganiCati!ns%
Fr!1 t"e a&!ve 'r!6et re'!rt it !+ld &e in#erred t"at 1a;i1+1 n+1&er !# e1'l!0ees at
Del"i 1etr! rail !r'!rati!n are see1 t! satis#ied /it" 1a6!r 'r!ed+res at t"e
!rganiCati!n* t"!+g" t"ere are s!1e 1atters t"at need t! see t"e lig"t as s!!n as '!ssi&le
&ea+se t"e0 see1 t! &e "a1'ering t"e satis#ati!n level !# e1'l!0ees +' t! a great
e;tent% S!1e 1a6!r iss+es are la5 in 'r!1!ti!n '!liies* #ringe &ene#its* less 'a0
'a5age /"i" 1anage1ent 1+st l!!5 int!%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >B
)iblio*rap#y
)++$S
$: S+&&a P% Ra!* *QEssentials !# 4+1an Res!+re Manage1ent and Ind+strial
Relati!nsR* -
t"
editi!n*())-* Gi5as P+&lis"ing 4!+se Pvt% Ltd* Ne/ Del"i%
(: <!tler P"ili'* Q4+1an Res!+re Manage1ent Manage1entR* (
nd
Editi!n*
())@*Prentie 4all !# India* Ne/ Del"i%
@: <!t"ari C%R%* QResear" Met"!d!l!g0R* (
nd
Editi!n* ())@* Gi5as P+&lis"ing
4!+se Pvt% Ltd* Ne/ Del"i%
B: Beard /ell Ian and 4!lden Len* Q4+1an Res!+re Manage1ent8 A !nte1'!rar0
Pers'etiveR* 2
t"
Editi!n* De ($ ())>* P+&lis"ed B0 4er1itage P+&lis"ing
Servies Cali#!rnia%
Ma*a?ines
MagaCines and 6!+rnals 'r!vided at DMRC%
Internet Sites
"tt'INN///%&+CCle%!1NartilesN6!&satis#ati!n%"t1l%
"tt'INN///%del"i1etr!rail%!1
"tt'INNst+d0val+e%!1NX1anage1entXsienesNX"r1N6!& satis#ati!nX$>%"t1l%
"tt'INN///%1anage1entst+d0g+ide%!1N#at!rss a##eting 6!& satis#ati!n%"t1%
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >-
AEK2RE- I
Luestionnaire for Measurement of 3ob Satisfaction of
Employees at 'MRC
ame0
A*e0 Se90 Male -emale
Marital Status0 Married @Sin*le !Stri%e out 4#ic#e:er is not applicable"
Educational @ Professional Lualification0
MMMMMMMMMMMMMMMMMMMMMMMMMMMM
Current Post@ 'esi*nation0
MMMMMMMMMMMMMMMMMMMMMMM
MMMMMMMMMMMMMMM
-ield @Ares of 1or%0 Tec#nical @on Tec#nical !Stri%e out 4#ic#e:er is not
applicable"
Also> Specify your department0MM
MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >,
umber of 'ependents in -amily0 M
-or 4#at time period your #a:e been 4or%in* on t#e current post in t#is
or*ani?ation
X

L%$ D! 0!+ #ind !1'ensati!n 'a5age in t"is !rganiCati!n is e7+al N at 'ar /it" !t"er
.!vern1ent !rganiCati!nS ,es @ o.
L%( D! 0!+r s+'eri!r s"!/s a''reiati!nM re/ard 0!+ /"en 0!+ d! a g!!d 6!&S ,es @
o
L%@ D!es t"is 6!& ena&le 0!+ t! #+ll0 +tiliCe 0!+r a&ilities* s5ills and 5n!/ledgeS ,es @
o
L%B D! 0!+ 'er#!r1 0!+r 6!& /it" a "ig" level !# M!rale M M!tivati!nS ,es @
o
L%- D! 0!+ ta5e 5een interest in J!& !r de'art1ent 0!+ are +rrentl0 /!r5ing inS ,es @
o
L%, D! 0!+ /ant t! "ange 0!+r De'art1ent NField !# /!5 in given !''!rt+nit0
NC"aneS ,es @ o
L%> D! 0!+ #eel satis#ied /it" t"e /a0 0!+r 6!& M /!r5'lae lead t! #+l#ill1ent t! 0!+r
P"0si!l!gial* Ps0"!l!gial* S!ial* Estee1M Career needsS ,es @ o
L%E D! 0!+r s!'e !# 0!+r Career Advane1ent M /ant t! !ntin+e /!r5ing in t"is
!rganiCati!n #!r t"e ne;t - 0earsS ,es @ o
L%2 D! 0!+ identi#0 /it" t"e visi!n* Missi!n* M O&6etives !# DMRC M /!r5 t!
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >>
a"ieve t"e sa1eS ,es @ o
L%$) Ta5ing ever0t"ing int! !nsiderati!n* Are 0!+ satis#ied /it" t"is !rganiCati!n
as a 'lae t! /!r5S ,es@ o
Please *i:e your su**estion if you 4ant any impro:ement in or*ani?ation 4it#
respect to increase your <ob satisfaction le:el.
AEK2RE- II
Please *i:e your SATIS-ACTI+ 4it# respect to follo4in* factors relatin* to your
<ob in t#is or*ani?ation.!Stri%e out 4#ic#e:er is applicable"
Di##erent #ields related /it"
t"e 6!& satis#ati!n
C!1'letel0
Satis#ied
S!1e/"at
Satis#ied
S!1e/"at
Satis#ied
S!1e/"at
Dissatis#ied
S!1e/"at
Dissatis#ied
C!1'letel0
Dissatis#ied
$% Na1e* SiCe M Str+t+re !#
OrganiCati!n
(% Nat+re M T0'e !# =!r5
@%=!r5ing !nditi!n
B%T0'e !# te"n!l!g0
-% A1!+nt !# =!r5 l!ad
,%=!r5 OrganiCati!n
Pr!ed+res
>% A+t"!rit0 M Res'!nsi&ilit0
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >E
!# t"e J!&
E%S+'ervisi!n M St0le !#
leaders"i' !# s+'eri!rNB!ss
2%Relati!ns"i' /it"
C!lleag+es
$)%C!1'ensati!nN 'a0
Pa5age
$$%Fringe Bene#itsN=el#are
ativit0
$(%Level !# J!& Se+rit0
$@%O''!rt+nit0 #!r F+t+re
Pr!1!ti!n
$B%Pr!1!ti!n P!li0 O#
OrganiCati!n
$-%Partii'ati!n in Deisi!n
Ma5ing
$,%Freed!1 M Fle;i&ilit0 in
0!+r 6!&
$>%Res'et M Re!gniti!n in
S!iet0 d+e t! 6!&
$E%A!1'lis"1ent
MA"ieve1ent 0!+ get #r!1
t"e 6!&
$2%%Training M Devel!'1ent
'r!gra11es

()%%Overall J!& Satis#ati!n
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 >2
B"ag/an Pars"+ra1 Instit+te !# Te"n!l!g0 E)

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JOB SATISFACTION OF EMPLOYEES AT DMRC

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