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MANOJ SHAH

Scarborough, ON M1S3E6
manjhashah@rediffmail.com
(H) 416-298-7874
___________________________________________________________________

Objective:

An enthusiastic Customer Service Professional with experience in Sales, Freight


Forwarding, Transportation and Marketing Research that would like to integrate the essential
elements required to build effective rapport by providing after sales service.

Profile :
 8+ years post qualification in Challenging Market Conditions in Retail Industry, Service
Industry, Market research Organizations
 Oversaw a wide variety of customer support functions i.e. highly focused and result
oriented in supporting complex customer problems by resolving issues in initial stages
 Excel at coordinating tasks of numerous internal divisions and external agencies to ensure
rapid, accurate delivery of materials to customers
 Tenacious in building new business, securing customer loyalty and forging relationship
with customers and external business partners
 Exceptional mentor and coach; combine business acumen with innate leadership abilities
to recruit, build and retain top performing teams
 Acquisition of properties across India for retail formats and supporting project groups
such as Engineering, Contracts and Business Operations for execution of Projects
 Proven track record of accurately completing research, reporting, information
management and marketing support activities within demanding time frames for various
clients like Carrier Aircon, Reckit and Colman Ltd, Ashok Leyland, Telco, Wipro, Tata
International, Foster’s, IBP Caltex, Britannia in Western Region
 Proficient in Microsoft office suite (MS Office, Word, Excel)

Customer Service Skills:


 Answered and routed telephone calls in an interpersonally effectively manner
 Provided excellent customer service and answered high volumes of customer inquiries
and directed them to the proper department
 Accurately typed, mailed and e-mailed incoming and outgoing correspondence
 Coordinated with carriers to ensure and organize delivery dates
 Verified and consulted customers for order pick up

Professional Experience :

 IQOR Canada Ltd as Jr. Agent – Third Party Collections (Call Centre) 31st Aug,2009

 Taking Outbound calls and Inbound calls and collecting dues/fines for Different Clients.
 Reliance Retail Ltd as Manager – Land Acquisition 2006-2009

 Studied ,evaluated and coordinated acquisition of property proposals at National level


and verify related documents for various formats i.e. Fresh, Speciality formats (CDIT,
Apparel, Footprint, I Store etc.) and achieve the target as per the scope defined
 Evaluated MIS preparation and Report Analysis for decision making

• Achievement : Part of Acquisition of 1000 Retails stores all across India.


Received 30% Increment in Salary after completion of just 5 months and also
received incentive after completion of 1 year.

 Prakash Air Freight P Ltd as Senior Sales Executive 2005

 Identified new business, Monitoring and Controlling receivables, Conducting Market


surveys enabling to know Competitor’s activity and Formulate Strong policy/best
prices/services leading to increase in turnover and overall profitability
 Proactively developed vital competitive analysis process to facilitate implementation of
aggressive company marketing strategy

 V-Trans I Ltd as Sales Executive 2001-2005

 Accomplished in developing effective processes and directing complex logistics functions


 Opened new branches by carrying out survey i.e. data collection, tabulation and
analyzing
 Identified new clients by personal visit and maintaining Business of Existing clients
• Achievement : Earned multiple awards for dedication of performance in rapidly
changing fast environment
• Retrieved lost clients by providing better services and also following up
constantly for after sales service

 Gallup Organization as Executive Field 1999- 2000

 Recruiting, Training, Planning, Budgeting, Monitoring and execution of various research


assignments i.e. Customer Satisfaction Study and Employment Satisfaction Study for
Clients in Western Region
 To execute the projects with Least Cost, in time and accurately for effective decision
making to clients for new product launch, Improve quality of products, to determine
potential clients/potential market etc
• Achievement : On successful completion of studies i.e on time, with least cost
received special reward

Education:
Bachelor of Science(Bsc with Physics) 1992-1995
Maharaja Sayajirao University, Vadodara

MBA With Marketing Management 1995-


1997
North Maharastra University, Jalgaon