LG BD550 Service Manual

BLU-RAY DISC PLAYER
SERVICE MANUAL
MODEL: BD550
CAUTION
BEFORE SERVICING THE UNIT, READ THE SAFETY PRECAUTIONS
IN THIS MANUAL.
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P/NO : AFN73271533 JANUARY, 2010
Website http://biz.lgservice.com
Internal Use Only
CONTENTS
SECTION 1 ........ SUMMARY
SECTION 2 ........ CABINET & MAIN CHASSIS
SECTION 3 ........ ELECTRICAL
SECTION 4 ........ BCM7630 F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST
1-1 2010
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES FOR
BLU-RAY DISC PLAYER PRODUCTS ................................................................................................ 1-3
SERVICING PRECAUTIONS ................................................................................................................... 1-4
GENERAL SERVICING PRECAUTIONS
INSULATION CHECKING PRODEDURE
ELECTROSTATICALLY SENSITIVE (ES) DEVICES
SOFTWARE UPGRADE ............................................................................................................................ 1-5
NETWORK UPDATE .................................................................................................................................. 1-6
SPECIFICATIONS ....................................................................................................................................... 1-9
1-2 2010
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter x included in their component desig-
nators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
tomized installations without manufacturers approval. Unauthorized modifications
will not only void the warranty, but may lead to property damage or user injury.
Service work should be performed only after you are thoroughly familiar with these
safety checks and servicing guidelines.
GRAPHIC SYMBOLS
The exclamation point within an equilateral triangle is intended to alert
the service personnel to important safety information in the service
literature.
The lightning flash with arrowhead symbol within an equilateral trian-
gle is intended to alert the service personnel to the presence of non-
insulated dangerous voltage that may be of sufficient magnitude to
constitute a risk of electric shock.
The pictorial representation of a fuse and its rating within an equilat-
eral triangle is intended to convey to the service personnel the follow-
ing fuse replacement caution notice:
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK OF
FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND
RATING AS MARKED NEAR EACH FUSE.
SERVICE INFORMATION
While servicing, use an isolation transformer for protection from AC line shock. After
the original service problem has been corrected, make a check of the following:
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields, strain
reliefs, power supply cords, and other hardware have been reinstalled per the
original design. Be sure that the safety purpose of the polarized line plug has not
been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign particles.
4. Check for physical evidence of damage or deterioration to parts and components,
for frayed leads or damaged insulation (including the AC cord), and replace if
necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of electri-
cal shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING THIS
TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the
following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a .15 mfd
150V AC type capacitor between a known good earth ground water pipe, conduit,
etc.) and the exposed metallic parts, one at a time. Measure the AC voltage
across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse the
AC plug by using a non-polarized adaptor and repeat AC voltage measurements
for each exposed metallic part. Voltage measured must not exceed 0.75 volts
RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit consti-
tutes a potential shock hazard and must be corrected immediately.
TIPS ON PROPER INSTALLATION
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
space over, or close to, a heat duct, or in the path of heated air flow.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
is a factor, near steam radiators where steam leakage is a factor, etc.
3. Avoid placement where draperies may obstruct venting. The customer should
also avoid the use of decorative scarves or other coverings that might obstruct
ventilation.
4. Wall- and shelf-mounted installations using a commercial mounting kit must follow
the factory-approved mounting instructions. A product mounted to a shelf or
platform must retain its original feet (or the equivalent thickness in spacers) to
provide adequate air flow across the bottom. Bolts or screws used for fasteners
must not touch any parts or wiring. Perform leakage tests on customized installa-
tions.
5. Caution customers against mounting a product on a sloping shelf or in a tilted
position, unless the receiver is properly secured.
6. A product on a roll-about cart should be stable in its mounting to the cart.
Caution the customer on the hazards of trying to roll a cart with small casters
across thresholds or deep pile carpets.
7. Caution customers against using extension cords. Explain that a forest of exten-
sions, sprouting from a single outlet, can lead to disastrous consequences to
home and family.
1-3 2010
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC PLAYER PRODUCTS
CAUTION: Before servicing the BLU-RAY DISC PLAYER
covered by this service data and its supplements and
addends, read and follow the SAFETY PRECAUTIONS.
NOTE: if unforeseen circumstances create conflict between
the following servicing precautions and any of the safety pre-
cautions in this publications, always follow the safety precau-
tions.
Remember Safety First :
General Servicing Precautions
1. Always unplug the BLU-RAY DISC PLAYER AC power cord
from the AC power source before:
(1) Removing or reinstalling any component, circuit board,
module, or any other assembly.
(2) Disconnecting or reconnecting any internal electrical
plug or other electrical connection.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor.
Caution : A wrong part substitution or incorrect polarity
installation of electrolytic capacitors may result in an
explosion hazard.
2. Do not spray chemicals on or near this BLU-RAY DISC
PLAYER or any of its assemblies.
3. Unless specified otherwise in this service data, clean elec-
trical contacts by applying an appropriate contact cleaning
solution to the contacts with a pipe cleaner, cotton-tipped
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication
of contacts is not required.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be
equipped.
5. Do not apply AC power to this BLU-RAY DISC PLAYER
and / or any of its electrical assemblies unless all solidstate
device heat sinks are correctly installed.
6. Always connect the test instrument ground lead to an
appropriate ground before connecting the test instrument
positive lead. Always remove the test instrument ground
lead last.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V)
to the blades of the attachment plug. The insulation resistance
between each blade of the attachment plug and accessible
conductive parts (Note 1) should be more than 1Mohm.
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
Electrostatically Sensitive (ES) Devices
Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are
called Electrostatically Sensitive (ES) Devices. Examples of
typical ES devices are integrated circuits and some field effect
transistors and semiconductor chip components.
The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor compo-
nent or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known
earth ground. Alternatively, obtain and wear a commercially
available discharging wrist strap device, which should be
removed for potential shock reasons prior to applying power
to the unit under test.
2. After removing an electrical assembly equipped with ES
devices, place the assembly on a conductive surface such
as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
4. Use only an anti-static solder removal device. Some solder
removal devices not classified as anti-static can generate
electrical charges sufficient to damage ES devices.
5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
6. Do not remove a replacement ES device from its protective
package until immediately before you are ready to install it.
(Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
foil,or comparable conductive material).
7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
material to the chassis or circuit assembly into which the
device will be installed.
Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
8. Minimize bodily motions when handling unpackaged
replacement ES devices. (Normally harmless motion such
as the brushing together of your clothes fabric or the lifting
of your foot from a carpeted floor can generate static elec-
tricity sufficient to damage an ES device.)
1-4 2010
SERVICING PRECAUTIONS
Burn a DVD recordable disc or USB with a file that is named to LG_BD_5000B30.ROM.
Insert a upgrading disc or USB.
Show help message for disc upgrade as follows.
< in the case of Back End program & Front End program >
Press play key to upgrade and it will show progress information
After completing upgrade then power is off.
1-5
SOFTWARE UPGRADE
1-6 2010
1) Press Home on the Remote Control.
2) Press or to select the Setup mode.
3) Select Others --> Software Update
4) On the UPDATE window, press or ENTER to
check for the newest update.
(Checking will takes about one minute.)
Caution:
Pressing Enter while checking for the update will end
process
NETWORK UPDATE
You can update the rmware by connecting your unit device directly to the S/W update server.
Conguring Network Settings
To update the rmware by connecting your player directly to the S/W update server, your player must be
connected to network. If your player is not connected to network, make a physical connection.
1-7 2010
If newer version exists,
5) If newer version exists, the message
A new update was found. Do you want to
download it? appears.
Select OK to download the update.
(Selecting CANCEL will end the update.)
6) The player starts downloading the newest update
from the SBP server.
7) When downloading is completed, the message,
Download is complete. Do you want to
update? appears.
8) Select OK to start updating
1-8 2010
9) Update will be processed
Caution :
Do not turn off the power during rmware update.
10) When update is completed, the message,
Update is complete. will appear, and the power
will turn off automatically after 5 seconds.
11) Turn the power back on.
The system now operates with the new version.
GENERAL
Power requirements: AC 120 V, 60 Hz
Power consumption: 20 W
Dimensions (W x H x D): Approx. 430 x 45 x 200 (mm) without feet
Weight (Approx.): 3.2 kg (Net weight)
Operating temperature: 41 F to 95 F (5 C to 35 C)
Operating humidity: 5 % to 90 %
OUTPUTS
VIDEO OUT: 1.0 V (p-p), 75 , sync negative, RCA jack x 1
COMPONENT VIDEO OUT: (Y) 1.0V (p-p), 75 ,negative sync, RCA jack x 1
(Pb)/(Pr) 0.7 V (p-p), 75 , RCA jack x 2
HDMI OUT (video/audio): 19pin (HDMI standard, Type A)
ANALOG AUDIO OUT: 2.0 Vrms (1 kHz, 0 dB), 600 , RCA jack (L, R) x 1
DIGITAL OUT (OPTICAL): 3 V (p-p), Optical jack x 1
DIGITAL OUT (COAXIAL): 0.5 V (p-p), 75 , RCA jack x 1
MULTI CHANNEL OUT: 2.0 Vrms (1 kHz, 0 dB), 600 , RCA jack x 8

SYSTEM
Laser: Semiconductor laser, wavelength: 405 nm / 650nm
Signal system: Standard NTSC Color TV system
Frequency response: 20 Hz to 20 kHz
Signal-to-noise ratio: More than 100 dB (ANALOG OUT connectors only)
Harmonic distortion: Less than 0.008 %
Dynamic range: More than 95d B
LAN port: Ethernet jack x 1, 10BASE-T / 100BASE-TX
Note : Design and specifications are subject to change prior notice.
1-9 2010
SPECIFICATIONS
MEMO
1-10 2010
SECTION 2
CABINET & MAIN CHASSIS
CONTENTS
EXPLODED VIEWS ..................................................................................................................................... 2-3
1. caBinet and Main FraMe Section ................................................................................................. 2-3
2. deck MechaniSM Section (BM08a) ................................................................................................. 2-4
3. PackinG acceSSory Section ......................................................................................................... 2-5
2-1 2010
OPTIONAL PARTS
A
4
6
A
4
4
A
4
7
A
5
0
C
A
B
L
E
2
A
4
3
A
B
A
D
C
B
E
A
E
4
6
8
4
6
8
2
5
0
4
6
8
2
5
1
4
6
5
4
6
5
4
6
5
2
8
4
2
8
3
2
7
5
4
5
2
2
6
1
A
2
6
1
B
P
1
0
1
2
6
1
C
2
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1
2
6
1
2
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3
0
0
4
6
2
D
2
7
5
A
2
8
5
1. CABINET AND MAIN FRAME SECTION
2-2 2010
EXPLODED VIEWS
2. DECK MECHANISM SECTION (BM08A)
1439
1026
A001
1002
1005
1001
1049
1437
1437
1437
1025
1025
1030
1024
1011
1012
1431
1019
1018
1439
1439
1043
1031
1045
A005
A006
1017
1016
1013
1433
1015
1020
1024
1004
1003
2-3 2010
3. PACKING ACCESSORY SECTION
2-4 2010
808 Battery
812 Plug Ass'y 2way
811 Plug Ass'y 1way
803 Packing
900 Remote Control
801 Instruction Ass'y
803 Packing
802 Box
804
SECTION 3
ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................... 3-2
1. diStorted Picture ........................................................................................................................... 3-2
2. no Picture .......................................................................................................................................... 3-7
3. Picture color ................................................................................................................................. 3-12
4. noiSe/audio ProBleMS .................................................................................................................. 3-14
5. MiScellaneouS ................................................................................................................................ 3-17
6. Blu-ray Player ............................................................................................................................... 3-26
7. netFliX ............................................................................................................................................... 3-27
8. youtube ................................................................................................................................................ 3-32
9. cineManoW ....................................................................................................................................... 3-33
10. hoMe link .......................................................................................................................................... 3-39
11. WireleSS netWork SetuP ........................................................................................................... 3-53
12. vudu .................................................................................................................................................... 3-60
13. PicaSa ................................................................................................................................................. 3-63
14. Pandora............................................................................................................................................. 3-64
15. accuWeather .................................................................................................................................. 3-67
ONE POINT REPAIR INSTRUCTION ................................................................................................. 3-68
1. no PoWer ProBleM ....................................................................................................................... 3-68
2. vFd doeS not diSPlay or no BootinG When you turn on the PoWer Button ....... 3-70
3. no BootinG When you turn on the PoWer Button .......................................................... 3-71
4. audio outPut iS SMall or no audio outPut ........................................................................ 3-74
5. no connection When you try to oPerate netWork contentS.................................. 3-75
6. ShoWinG Bad color, no outPut or MiXed color on the Screen uSinG hdMi) ....... 3-76
7. no connection When you try to oPerate netWork contentS With WireleSS ................... 3-77
WAVEFORMS ............................................................................................................................................. 3-78
1. SySteM Part-1 .................................................................................................................................. 3-78
2. SySteM Part-2 (SySteM MeMory) .............................................................................................. 3-79
3. video Part-1 (100% Full color-Bar) ........................................................................................ 3-80
4. video Part-2 (100% Full color-Bar) ........................................................................................ 3-81
5. audio Part (S/PdiF) ......................................................................................................................... 3-82
6. hdMi Part .......................................................................................................................................... 3-83
7. MicoM i/F Part .................................................................................................................................. 3-84
BLOCK DIAGRAMS ................................................................................................................................. 3-85
1. SySteM Block diaGraM ................................................................................................................ 3-85
2. SMPS Block diaGraM ..................................................................................................................... 3-86
3. PoWer Block diaGraM ................................................................................................................. 3-87
4. Front MicoM Block diaGraM ..................................................................................................... 3-88
5. Main audio/video Block diaGraM ............................................................................................. 3-89
6. Front tiMer Block diaGraM ...................................................................................................... 3-90
7. WiFi Module Block diaGraM ....................................................................................................... 3-91
CIRCUIT DIAGRAMS ............................................................................................................................... 3-93
1. SMPS - PoWer circuit diaGraM.................................................................................................. 3-93
2. Main - Main PoWer circuit diaGraM ......................................................................................... 3-95
3. Main - cPu 1 circuit diaGraM ...................................................................................................... 3-97
4. Main - cPu 2 circuit diaGraM ...................................................................................................... 3-99
5. Main - cPu 3 circuit diaGraM .................................................................................................... 3-101
6. Main - ddr2, nand, cP circuit diaGraM ................................................................................. 3-103
7. Main - BcM7630 Front end circuit diaGraM ........................................................................ 3-105
8. Main - audio/video outPut circuit diaGraM ....................................................................... 3-107
9. Front - tiMer circuit diaGraM ................................................................................................ 3-109
10. WiFi - uSB_GPio_StraP circuit diaGraM ............................................................................... 3-113
11. WiFi - PoWer & control circuit diaGraM ............................................................................ 3-115
12. WiFi - rF antenna circuit diaGraM ......................................................................................... 3-117
CIRCUIT VOLTAGE CHART ............................................................................................................... 3-119
PRINTED CIRCUIT BOARD DIAGRAMS ........................................................................................ 3-121
1. Main P.c.Board .............................................................................................................................. 3-121
2. SMPS P.c.Board ............................................................................................................................. 3-123
3. Front P.c.Board ........................................................................................................................... 3-125
3-1 2010
Objective: to provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the Bd?
NO
YES
determine what cables the customer is using to connect
the Bd to the tv and if connected properly. refer to oM for
connections. tighten any loose cables. Make sure the customer
is not connecting a Bd to vcr or Bd to dvd recorder.
copy protection can distort the picture on older dvd models.
is the tv set
to the correct input?
NO
YES
Make sure the tv is on the correct input.
turn tv off, then on to determine input.
video when using composite, or component.
dvi when using dvi, and hdMi when using hdMi.
do lines appear when
watching multiple discs?
NO
YES
one disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the Bd lens
needs to be cleaned. recommend the customer use a lens
cleaner on the Bd. a lens cleaner is available at any local
electronics retailer.
watching a tv program?
NO
YES
lines appearing when watching a tv program indicates
an issue with the display. if the tv program is fine,
then connect the Bd to another input on the display to
determine if the problem is following the Bd.
do lines appear
when the Bd is
connected to another tv?
NO
YES
connect the Bd to another tv and play a disc.
no lines during disc play back indicates a problem with the first tv.
Please refer to the owners manual for instructions on how to
connect the Bd to a tv. if the Bd has a problem on the
second tv, then see service chart for service information.
has the customer tried
another set of cables?
NO
have the customer try another set of cables. a bad cable can
also cause video problems. test the cable with another device to
the tv to also determine if the tv is bad. if Bd is problem,
please see service chart for service information.
3-2 2010
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the Bd?
NO
YES
determine what cables the customer is using to connect the Bd to
the tv and if connected properly. refer to oM for connections.
tighten any loose cables. Make sure the customer is not connecting a
Bd to vcr or Bd to dvd recorder. copy protection can distort
the picture on older vcr models.
is the tv set to
the correct input?
NO
YES
Make sure the tv is on the correct input. turn tv off,
then on to determine input. video when using composite,
or component. dvi when using dvi, and hdMi when using hdMi.
do ghosting appear when
NO
YES
needs to be cleaned. recommend the customer use a lens cleaner
on the Bd. a lens cleaner is available at any local electronics retailer.
NO
YES
Ghosting appearing when watching a tv program indicates an
issue with the display. if the tv program is fine, then connect
the Bd to another input on the display to determine
if the problem is following the Bd.
does ghosting
appear when the Bd is
NO
YES
connect the Bd to another tv and play a disc.
no ghosting during disc play back indicates a problem with the first tv.
Please refer to the owners manual for instructions on how to
connect the Bd to a tv. if the Bd has a problem on the second tv,
then see service chart for service information.
NO
1-2. Ghost Picture
3-3 2010
NO
YES
tighten any loose cables. Make sure the customer is not connecting
a Bd to vcr or Bd to dvd recorder. copy protection can distort
is the tv set to
the correct input?
NO
YES
then on to determine input. video when using composite,
does rolling appear when
NO
YES
does rolling appear when
NO
YES
rolling appearing when watching a tv program indicates
an issue with the display. if the tv program is fine, then connect
the Bd to another input on the display to determine if the problem
is following the Bd.
does rolling appear
when the Bd is connected to
another tv?
NO
YES
connect the Bd to another tv and play a disc. no lines during disc play
back indicates a problem with the first tv. Please refer to the owners
manual for instructions on how to connect the Bd to a tv. if the Bd has a
problem on the second tv, then see service chart for service information.
NO
have the customer try another set of cables. a bad cable can also
cause video problems. test the cable with another device to the tv
to also determine if the tv is bad. if Bd is problem,
1-3. Rolling Picture
3-4 2010
NO
YES
is the tv set to
the correct input?
NO
YES
Make sure the tv is on the correct input. turn tv off, then on
to determine input. video when using composite, or component.
does shaking appear when
NO
YES
does shaking appear when
NO
YES
Shaking appearing when watching a tv program indicates
n issue with the display. if the tv program is fine, then connect
does shaking appear
another tv?
NO
YES
connect the Bd to another tv and play a disc. no shaking during
disc play back indicates a problem with the first tv. Please refer to
the owners manual for instructions on how to connect the Bd to a tv.
if the Bd has a problem on the second tv,
NO
1-4. Shaky Picture
3-5 2010
NO
YES
tighten any loose cables. Make sure the customer is not connecting
a Bd to vcr or Bd to dvd recorder. copy protection can distort
is the tv set to
the correct input?
NO
YES
then on to determine input. video when using composite, or component.
does blurriness appear when
NO
YES
needs to be cleaned. recommend the customer use a lens cleaner on
the Bd. a lens cleaner is available at any local electronics retailer.
does blurriness appear when
NO
YES
Blurriness appearing when watching a tv program indicates an
issue with the display. if the tv program is fine, then connect
does blurriness appear
another tv?
NO
YES
connect the Bd to another tv and play a disc. no blurriness
during disc play back indicates a problem with the first tv.
Please refer to the owners manual for instructions on how to connect
the Bd to a tv. if the Bd has a problem on the second tv,
NO
have the customer try another set of cables.
a bad cable can also cause video problems. test the cable with another
device to the tv to also determine if the tv is bad. if Bd is problem, please
see service chart for service information.
1-5. Blurry Picture
3-6 2010
2. NO PICTURE
2-1. Black Screen
the entire screen is black.
does the Bd on-screen
menu appear?
NO
YES
Make sure the customer did not select 480i resolution in the menu
of the Bd player if using hdMi connections. change resolution on
upconversion Bd player by pushing the resolution button of the remote con-
troller. hdMi dont support 480i resolution.
NO
YES
is the tv set to
the correct input?
NO
YES
is the customer able to
watch tv programming?
NO
YES
if the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. if the customer can not get a tv program,
then he still may have a problem with the particular input on his tv.
can the customer connect
the Bd to another tv?
NO
YES
have the customer connect the Bd to another tv in order to
determine if the problem is the Bd or the tv. refer to the oM for
connections assistance. if the Bd works on the second tv,
then the customer has a problem with his tv.
NO
also cause video problems. test the cable with another device to the tv
to also determine if the tv is bad. if Bd is problem, please see
service chart for service information.
3-7 2010
menu appear?
NO
YES
NO
YES
determine what cables the customer is using to connect the Bd
to the tv and if connected properly. refer to oM for connections.
is the tv set to
the correct input?
NO
YES
Make sure the tv is on the correct input.
turn tv off, then on to determine input. video when using composite,
NO
YES
NO
YES
NO
cause video problems. test the cable with another device to
2-2. Blue Screen
the entire screen is a solid blue color.
3-8 2010
menu appear?
NO
YES
NO
YES
is the tv set to
the correct input?
NO
YES
NO
YES
if the customer is not able to watch television then he may
have a problem with his television, especially if the cable signal comes
NO
YES
NO
2-3. Snowy Screen
a snowy picture is when black and white dots are all over the screen.
3-9 2010
menu appear?
NO
YES
Make sure the customer did not select 480i resolution in the
menu of the Bd player if using hdMi connections. change resolution on
NO
YES
is the tv set to the
correct input?
NO
YES
NO
YES
NO
YES
NO
have the customer try another set of cables. a bad cable
can also cause video problems. test the cable with another device to
2-4. No Signal
a no signal message appears on the screen of the display.
3-10 2010
is the customer using a
digital cable connection?
NO
YES
Make sure the customers simultaneously connecting analog component
cable with hdMi cable. and then if copy Protected disc is playing back,
analog component output is no picture. only when the analog output
is 480i, you can see the picture. in case of no copy Protected disc,
you can see the picture regardless of the resolution.
is the customer using an
analog cable connection?
NO
YES
customers using an dvi, or hdMi cable connection need to set
the resolution on the product above 480i. hdMi, dvi connections
can not process a 480i resolution. they can only process a 480p,
720p, 1080i, or 1080p resolution.
is the display
hdcP compliant?
NO
YES
Make sure the display is hdcP compliant when using a dvi or
hdMi connection. a lack of hdcP compliancy on the display may
cause an invalid format or format not supported message to appear.
it can also cause a copy protection oSd to appear.
has the customer tried the
device on another display?
NO
YES
ask the customer to connect the device to another display.
if the device starts working, then the problem may be the original display.
the customer will need to troubleshoot the display. if the device
still does not work, then the problem may be the device or the cable.
another cable?
NO
ask the customer to replace the cable between the device and display.
if the problem is corrected, then the problem was with the cable.
if the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
2-5. Invalid Format or Format Not Supported
3-11 2010
3. PICTURE COLOR
3-1. No Color
the video displays no color and only shows in black and white.
NO
YES
Bd to vcr. copy protection can distort the picture on older vcr models.
correct input?
NO
YES
Make sure the tv is on the correct input according to the
connections in use. video when using composite, or component.
does color appear when
NO
YES
Make sure the discs the customer is using are compatible with the
Bd by checking playable discs in the owners manual.
Multiple discs displaying the problem indicates a problem with
the Bd player.
does color appear when
NO
YES
if the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
problem with his television. if a tv program does have the color,
the problem may be the Bd player, the cables being used,
or the tv itself.
does color appear
when the Bd is
NO
YES
connect the Bd to another tv and play a disc. Good color during
disc play back indicates a problem with the first tv. Please refer to the
owners manual for instructions on how to connect the Bd to a tv.
if the Bd has a problem on the second tv, then see service chart for
service information.
NO
the tv to also determine if the tv is bad. if the Bd is the problem,
3-12 2010
NO
YES
Bd to vcr. copy protection can distort the picture on older vcr models.
correct input?
NO
YES
Make sure the tv is on the correct input according to the
connections in use. video when using composite, or component.
is color fine when watching
multiple discs?
NO
YES
Make sure the discs the customer is using are compatible with the Bd
by checking playable discs in the owners manual. Multiple discs
displaying the problem indicates a problem with the Bd player.
is color fine when watching
a tv program?
NO
YES
if the cable or satellite programming is connected through another
input and the customer does not get color, the customer has a problem with
his television. if a tv program does have the color, the problem
may be the Bd player, the cables being used, or the tv itself.
is color fine when the Bd is
NO
YES
connect the Bd to another tv and play a disc. Good color during
disc play back indicates a problem with the first tv. Please refer to the
owners manual for instructions on how to connect the Bd to a tv.
if the Bd has a problem on the second tv, then see service
chart for service information.
NO
have the customer try another set of cables. a bad cable
can also cause video problems. test the cable with another device to
the tv to also determine if the tv is bad. if the Bd is the problem,
3-2. Poor Color
the color is poor. examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.
3-13 2010
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
the customer is not able to get audio.
NO
YES
tighten any loose cables. Make sure the customer has audio cables
connected if using an hdMi to dvi adapter or video-only cables
(dvi, component, etc).
is the customer
able to see video?
NO
YES
Make sure the customer has not routed video
and audio to separate inputs.
does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. the customer can purchase a lens cleaner at any
Problem occur when
watching tv program?
NO
YES
no audio from a tv program on a different channel or input means
there is a problem with the television. if a tv program does have
the audio, the problem may be the Bd player, the cables being used,
or the tv itself.
does the problem occur
when Bd is connected to
another tv?
NO
YES
audio is fine when the Bd is connected to another tv
indicates the problem is with the television. refer to
the owners manual for assistance with connecting Bd to another tv.
NO
cause audio problems. test the cable with another device to
3-14 2010
using to connect the dvd?
NO
YES
tighten any loose cables. Make sure the customer has audio
cables connected if using an hdMi to dvi adapter or video-only cables
(dvi, component, etc).
is the customer
able to see video?
NO
YES
Make sure the customer has not routed
video and audio to separate inputs.
does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. the customer can purchase a lens cleaner at any
Problem occur when
watching tv program?
NO
YES
distorted audio from a tv program on a different channel or
input means there is a problem with the television. if a tv program
does have the audio, the problem may be the Bd player, the cables
being used, or the tv itself.
does the problem occur
when dvd is connected to
another tv?
NO
YES
audio is fine when the Bd is connected to another tv
indicates the problem is with the television. refer to the owners manual
for assistance with connecting Bd to another tv.
NO
also cause audio problems. test the cable with another device to
4-2. Distorted Audio
the audio sounds muffled, scratchy, or the audio skips.
3-15 2010
4-3. Humming/Clicking Noise
the unit is making a humming noise or a clicking noise.
does the noise only
happen when a disc
is playing?
NO
YES
Bds make a slight hum when playing discs.
a clicking noise or a noise interfering with audio may indicate a problem.
try multiple discs. Multiple discs with the same issue means the
Bd may need service or be professionally cleaned.
check Bd service for service instructions.
does the noise happen
when the Bd is turned on?
NO
check to see if a disc is inserted into the Bd and eject the disc.
a humming or clicking noise when the disc is not inserted
may be a cooling fan. check oM to see if cooling fan is present.
if not, unit will need service. See Bd service for service instructions.
multiple tapes and discs?
NO
YES
YES
if the issue only shows up on one disc, then the problem is
with that disc. have the customer try multiple tapes or discs.
if the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.
has the customer
NO
ask the customer to connect the product to another tv.
if the issue persists, try another set of cables. if the issue still persists,
then the issue is with the unit. the unit will need service.
arrange service following proper procedure.
how are the cables routed?
NO
Make sure cables are routed properly.
Make sure audio and video cables are routed to the same source
(if possible). routed audio and video to separate products
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.
4-4. Audio/Video Out of Synch
the audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.
3-16 2010
lGe internal use only
5. MISCELLANEOUS
5-1. No Power
the unit will not turn on.
is the unit plugged in?
NO
YES
Make sure the unit is plugged into a surge protector or the wall.
does the unit turn on
when the power button
is pressed on the unit?
NO
YES
See if the unit will turn on when the power button the unit is pressed.
if the unit turns on, then troubleshoot the remote control using
the remote control not Working call flow.
is the unit plugged into
a surge protector?
NO
YES
Make sure the surge protector is plugged into a wall outlet.
also make sure the surge protector is turned on or does not
need to be reset due to a recent surge.
does the unit work when
plugged into another outlet?
NO
YES
test the unit in another outlet. if the unit works,
then the problem is the outlet where the unit was connected.
if the issue is the Bd, then set up service for Bd according to
Bd service guide.
have there been any lightning
strikes or power outages?
NO
if Bd failed due to lightning strike or a power surge,
this is not covered by warranty. Follow guidelines
for service for a Bd out of warranty.
3-17 2010
is the disc inserted into
the Bd player properly?
NO
YES
Make sure the disc has been inserted into the Bd player properly.
the player can not read a disc inserted into the unit upside down.
What type of disc is
the customer using?
NO
YES
determine the type of disc the customer is not able to play.
if the customer is using a store-bought movie Bd,
then please skip the next three questions.
if its a recorded disc, move onto the next question.
did the customer burn
this disc in a dvd recorder?
NO
YES
Make sure the customer finalized the disc in the dvd recorder.
Make sure the type of disc the customer is using is compatible
with the Bd player. if the customer initialized a dvd-rW in vr mode,
make sure the owners manual has the rW logo to show
compatibility for the vr format.
the disc in a computer?
NO
YES
Make sure the customer burned a compatible format
(such as vcd, Svcd, or divX). Make sure the file meets the
specifications required for the player to play the disc. check the owners
manual for specifications. disc may still not be compatible.
refer customer to section of oM regarding burned discs.
multiple discs?
NO
one disc with the problem is a problem with the disc.
Bd players can play scratched or dirty Bds (dvds) and not have any
issues during playback. Multiple discs with the issue can mean
the lens on the Bd player needs to be cleaned. recommend a
lens cleaner. Service Bd if lens cleaner was used.
5-2. Disc Error
the unit displays disc error when a disc is inserted into the Bd player.
3-18 2010
5-3. Unit Locks Up
unit does not respond to any commands.
does the unit respond to
the buttons on the unit?
NO
YES
if the unit will turn on or off with the button on the unit,
troubleshoot the remote control. Please refer to
remote control not Working call flow.
has the customer
reset the unit?
NO
if the unit does no respond to any buttons,
then reset the unit by unplugging it for 15 to 30 seconds.
if the unit does not respond after the reset,
arrange for service on the Bd.
does the open/close button
on the unit work?
NO
YES
Press the open/close button on the unit. if the disc ejects,
troubleshoot the remote using the remote control
not working call flow.
has the customer reset the
unit?
NO
ask the customer to reset the unit by unplugging the unit
from the electrical outlet for 15 to 30 seconds. if the disc
remains stuck in the unit after the reset, the unit will need service.
5-4. Disc Stuck
a Bd disc is stuck in the unit.
3-19 2010
does the unit respond to
buttons on the front of the unit?
NO
YES
if the buttons on the front of the unit do not respond,
determine if the product has locked up or if the unit will not turn on.
the problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.
does the remote control
any component?
NO
YES
determine which product the remote is not working.
the customer may need to press the appropriate mode button
to make the remote operate another component. the remote may
even need to be programmed to the other component,
especially if the batteries were just changed.
have the batteries
been changed?
NO
YES
ask the customer to change batteries.
Make sure the batteries are new and fresh.
the batteries do not need to come from a spare battery drawer.
do not mix used and new batteries.
is the remote working at all?
NO
YES
YES
if the remote does not work anything, then walk the customer
through a remote drain. remove the batteries from the remote control.
then press and hold any button down for a minute.
this will drain the power out of the remote and reset it.
universal remotes will have to be reprogrammed.
does any remote
work the unit?
NO
if another remote works the unit, then follow
the procedure to Foc the customer a new remote.
if two remotes do not work the unit, the unit will need service.
does the customer want to
program their remote?
NO
Please refer to the oM for instructions on how to
program remote to tv. customer wants to program a remote
other than Zenith or lG, the customer will need to contact
the manufacturer of the remote control. codes do not work,
remote is not compatible.
5-5. Remote Control Not Working
3-20 2010
NO
YES
the customer using?
NO
YES
if the customer is using a store-bought Bd, then please skip the
next three questions. if its a recorded disc,
move onto the next question.
did the customer burn this
disc in a dvd recorder?
NO
YES
NO
YES
specifications required for the player to play the disc.
check the owners manual for specifications. disc may still not be
compatible. refer customer to section of oM regarding burned discs.
multiple discs?
NO
Bd players can play scratched or dirty Bds (dvds) and not have
any issues during playback. Multiple discs with the issue can mean
the lens on the Bd player needs to be cleaned.
recommend a lens cleaner. Service Bd if lens cleaner was used.
5-6. Will Not Play Disc
the unit will not play a disc when a disc is inserted into the player.
3-21 2010
NO
YES
the customer using?
NO
YES
if the customer is using a store-bought Bd,
then please skip the next three questions. if its a recorded disc,
move onto the next question.
did the customer burn this
disc in a dvd recorder?
NO
YES
NO
YES
specifications required for the player to play the disc. check the owners
manual for specifications. disc may still not be compatible.
refer customer to section of oM regarding burned discs.
multiple discs?
NO
Bd players can play scratched or dirty Bds (dvds) and not have
any issues during playback. Multiple discs with the issue can mean
the lens on the Bd player needs to be cleaned. recommend
a lens cleaner. Service Bd if lens cleaner was used.
5-7. Disc Freezes or Skips
the audio and video freeze and skip during play back of a Bd or dvd disc.
3-22 2010
5-8. Can access menu, but Not play a movie
the disc menu is displayed but the disc will not play.
check the system information
screen of the Bd player.
NO
YES
Go into the system information screen of the Bd player.
to access this menu, bring up the main menu. Go to tv aspect,
highlight 16:9, press 1397139 and hit enter. if sold in the uS,
this should be dvd region code 1 and Bd region code a.
in case of hd-dvd, there is no region code.
What is the region code of
the Bd disc?
NO
YES
if the region code of the Bd disc is not a, then the Bd disc
will not play on a player sold in the uS. the player can play only
Bd discs labeled same as the rear of the unit.
What is the region code of
the dvd disc?
NO
YES
if the region code of the dvd disc is not 1, then the dvd disc
will not play on a player sold in the uS. the player can play only
dvd discs labeled same as the rear of the unit.
is the disc locking up on a
disclaimer screen when the
customer presses play?
NO
the disc locking up on a feature needs to be reported to Q&e.
See instructions on reporting problems to Q&e. For a work
around the problem, advise the customer to access the chapter list.
Start play back from chapter 1 to start the movie and avoid any
feature lock ups.
how do i report a problem to
Quality and engineering?
NO
Get the micom version from the system information screen.
Get the iSBn number from the back of the Bd box cover
(the number under the barcode). Get the exact problem
the customer is describing email this information to Matt Wedgman
so the issue can be reported to the factory.
5-9. reporting a problem to Quality & engineering
reporting a problem that may require a firmware update to fix.
3-23 2010
is the movie
wide screen or
full screen?
NO
YES
a full screen movie played on a wide screen tv will have bars
on the left and right side of the tv. the customer needs to
make sure they choose the appropriate type of movie
they want to view.
What is the aspect
ratio of the dvd disc
being played?
NO
YES
if the aspect ratio is 1.33:1 then the movie is set up for full screen
viewing. Bars will appear on the left and right side of the screen
if the tv is wide screen. if the aspect ratio is 1.85:1 or 2.35:1,
then there will be bars on the top and bottom as that ratio is
bigger than widescreen tvs (1.78:1).
What is the aspect
ratio of the Bd player
set at?
NO
YES
Make sure the Bd player aspect ratio is set to
the appropriate setting, depending on the aspect ratio of the tv.
if the customer chose 4:3 letterbox, then bars will appear on the top
and bottom. the customer can choose the panscan setting to
get rid of the bars.
What is the resolution
of the Bd player set at?
NO
YES
try changing the resolution to 480p. 720p, 1080i and
1080p resolution require a widescreen aspect ratio which
means bars will be placed on the left and right side for
full screen movies.
What is the aspect ratio of
the television set at?
NO
Make sure the aspect of the television is set appropriately.
if the aspect ratio of the television is set at 4:3 when the tv
is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.
5-10. Aspect Ratio
the customer has bars on the top and bottom of the screen, the left and right of the screen, or both.
3-24 2010
is the disc
currently playing?
NO
YES
ask the customer to press stop to stop the disc from playing.
ask the customer to press the resolution button to change the resolution.
the Bd player will not change resolutions while the disc is playing.
is the customer using
component (red, blue,
and green) cables?
NO
YES
discs with copy protection will not upconvert above 480p
when using component cables. the component output does not have
hdcP (highbandwidth digital content protection) compliancy
which causes the Bd player to switch from 720p or 1080i to 480p.
any sort of adapter cable?
NO
YES
rGB to dvi or rGB to hdMi adapters will not upconvert.
rGB outputs and inputs are not hdcP compliant. if the customer
sees an error message about hdcP, this is the issue.
copy protected discs will not upconvert
when hdcP is not found on the input or output.
an hdMi or dvi cable?
NO
YES
regular discs can convert to 1080p over the hdMi output and
only the hdMi output. the tv has to have hdcP compliancy on
the hdMi input. the display has to accept the resolution
(480p, 720p, 1080i, or 1080p).
is the customer using an
hdMi to dvi cable?
NO
YES
Some movie companies will not allow their discs to upconvert
past 480p. if only one disc poses a problem, then the issue is the disc.
the customer will need to try multiple discs.
multiple discs?
NO
one disc not upconverting means the disc may not upconvert.
Some movie companies will not allow their discs to upconvert.
if multiple discs display the issue, remove the disc and change
the resolution with no disc in the unit.
if resolution will not change, the unit needs service.
5-11. My Unit Wont Upconvert
the customer has a problem with getting the unit to change resolutions to 480p, 720p, 1080i, or 1080p.
3-25 2010
6. BLU-RAY PLAYER
6-1. Slow Loading Times for BDs
Why does it take so
long to load my Bds?
NO
the loading times for a blu-ray disc is 30 seconds.
When a customer switches from one disc to another, the lens
will change which is what causes the delay.
Blu ray require different lasers to read the discs.
Why does it take
so long to boot my Bd?
NO
the booting times for the Bd is 20 seconds.
When the set is booted, it takes a little long time
to loading the oS program.
6-2. Booting Times
6-3. Ethernet Port
What is the purpose of
the ethernet port on
the Bd Player?
NO
NO
this is used for the unit to access a network dealing with interactive
Bd movie menu. Bd Player can support Bd2.0 so that network
function is active in the Bd disc. also, Bd Player can support vod service
such as netflix. (uSa only)
Why is not the item
downloaded through the
network?
Make sure the customer insert the lan cable into the ethernet jack.
Make sure the network is active. if it is active,
the disc may have a problem.
if not active, see the network section of oM.
is there a firmware update
available for the Bd Player?
NO
yes, firmware updates are available at http://us.lgservice.com
that address some playback issues with movies.
Go to device drivers and click on dvd&video&Set-toP.
the firmware updates are available there.
advise the customer to download the firmware and unzip the file.
also, firmware updates are done by network.
Select home Menu -> Setup -> others -> Software update menu.
6-4. Firmware update availability
3-26 2010
check the network
connection
NO
YES
connect the players lan port to the corresponding port on your Modem
router using a lan cable. use a commercially available straight lan cable
(category 5/cat5 or better with rJ45 connector)
configuration network
Settings
NO
YES
if there is a dhcP (dynamic host configuration Protocol) server on the
local area network (lan), this player will automatically be allocated an iP
address. if there is no dhcP server on the network and you want to set the
iP address manually, select [Static iP] then set the [iP address], [Subnet
Mask], [Gateway] and [dnS Server] using [iP Setting] option
checking network
configuration
NO
Select [netWork] on the [Setup] menu. and then Select [iP Mode] option
on the [netWork] menu. and then check the network status indicator
changes according to network configuration.
7. NETFLIX
7-1. Network Setup
(By connecting the unit to broadband internet, you can use netflix function)
3-27 2010
7-2. Activation
activating the unit establishes a connection between the unit and netflix account
netflix member?
NO
YES
visit www.netflix.com/lG for your free trial.
after finishing to join the netflix, select the [activate]
then press enter
entering the activation code
NO
YES
Wait for the activation screen to appear on your tv screen.
on your computer, visit www.netflix.com/activate if necessary,
enter your Sign in name and Password to log into your account.
enter the activation code that appears on your tv screen.
7-3. Adding Movie to your player
instant Queue is not empty?
NO
YES
visit the netflix website www.netflix.com on your computer.
if necessary, enter your Sign in name and Password to log into your
account. click [Watch instantly] tab. When you find a movie or
show you want to watch, point your cursor at the [add/Play] button to reveal
additional options, and then click [add to instant Queue].
instant Queue titles <
500 titles
NO
you can add up to 500 titles to your instant Queue,
however, we recommend adding 50 or less movies,
so that can easily find what you want to watch.
congratulations
screen appears?
NO
Select [get an new code] for retry, enter the activation
code again on the activation site www.netflix.com/activate
3-28 2010
7-4. eSN (electronic Serial Number) Validation
(Select [otherS] on the [Setup] menu.
and then Select [netflix] on the [otherS] menu.
and then check [netflix eSn].)
does it begin with
LGE-XXXXX- followed by
8-digit ?
example )
Bd572 : lGe-Bd572-
Bd592 : lGe-Bd592-
Bd561 : lGe-Bd561-
hB905 : lGe-hB905-
hB965 : lGe-hB965-
if not, the set has a bad eSn (it should not happen) -> replace the player
NO
Select [Streaming] on the [Home] menu.
is it activated successfully?
NO
YES
YES
this means that eSn is valid.
is netflix server ok?
NO
YES
netflix server is ok,
but fails in activation.
NO
if netflix Server is dead,
activation fails
even if the eSn is valid.
call netflix customer Support
and check that this eSn
added to the netflix dB
3-29 2010
7-5. Less Bandwidth and less resolution movie than expected
the Quality indicator during movie retrieval corresponds to the following bandwidth requirements:
1.0 Mbps
1.5 Mbps
2.6 Mbps
Best quality is 3.8 Mbps
do you have adequate
broadband connection speed
NO
YES
We recommend a minimum connection speed of 1.5Mbps.
For the best quality picture, a connection speed of 4.0Mbps is required.
do not have any other online
activity on your network
NO
YES
your connection may be affected by other activity on your network,
such as online gaming, file sharing or other video streaming.
test your bandwidth
NO
you can test your bandwidth at one of these sites:
http://www.speakeasy.net/speedtest/
http://www.speedtest.net/ if you are getting less bandwidth
than expected, you should contact your iSP to troubleshoot.
3-30 2010
7-6. Errors from Netflix server
Following operations could be abnormal if netflix server is dead
activation
Queue retrieving
Movie playback
category list
is it activated successfully?
NO
YES
YES
if netflix nccP server is dead, it fails in activating even if eSn is valid,
does it fail to retrieve queue
data? (title list)
if playback is ok, then move to
category list and choose one.
NO
NO
YES
network is setup correctly but it fails in retrieving the queue list,
then the netflix nccP server is dead.
netflix nccP server/ Streaming server
is alive, but Web aPi server is dead.
it retrieves queue data,
but fails to playback.
NO
netflix nccP server is alive, but netflix streaming server is dead.
3-31 2010
8. Youtube
8-1.Frequent buffering happens while playing videos.
network condition Meter indicate current network speed between
Bd Player and youtube stream server.
to play videos without buffering, network condition Meter should
have more than 3 Bars.
do you have adequate broadband
connection speed?
NO
YES
We recommend a minimum connection speed of 1.5Mbps. For the best
quality picture, a connection speed of 4.0Mbps is required.
activity on your network?
NO
YES
your connection may be affected by other activity on your network, such as
online gaming, file sharing or other video streaming.
test your bandwidth
NO
http://www.speakeasy.net/speedtest/http://www.speedtest.net/
if you are getting less bandwidth than expected, you should contact your
iSP to troubleshoot.
3-32 2010
9. CINEMANOW
9-1. Entering the Cienmanow Function.
(Before using the Cinemanow function, it guides a user network status)
does it connect to internet?
NO
to enter cinemanow mode, it try to check internet connection.
if failed, it displays the popup message to the user.
user can move to [home] menu or [network setting] menu
as our guideline.
check the network speed?
NO
if success, it check the network speed from cinemanow server.
We recommend a minimum connection speed of 700kbps for playing titles.
if the result of speed check is lower than 700kbps, it displays the warning
message to user.
3-33 2010
9-2. Activation
(to rent or buy titles, a user must activate the player,
activating the unit establishes a connection between the unit and Cinemanow
account)
request activation code
NO
visit www.cinemanow.com/activate
if you are not member of cinemanow,
press Get started button to join the cinemanow.
if you are member, sign in.
entering the activation code
NO
Step 2
to get the activation code, move to bottom of this page
and press continue
a user could change his information though this page.
(Payment information, adult access restrictions)
if success,
Success, your cinemanow-ready device is now activated. is displayed.
Step 3
you can see the 5 digite code.
this code only used onetime and is valid within 24 hours.
3-34 2010
Select the title that you want
NO
YES
to rent a title is more cheaper than buy,
but it only available 24 hour period, starting from the first time
they are played.
check the user billing info
NO
YES
it checks the user billing information and balance.
if it is absent, technical error occurs.
check the title already
purchased
NO
YES
if a user purchased the titles,
it display the alarm message on the screen.
it is not count that rental expired titles.
Place order
NO
if a user have an enough balance, it is applied automatically.
9-3. Purchase titles
(to watch the stream video, you should browse and buy titles at the player.)
3-35 2010
the Quality indicator during movie retrieval corresponds to the following bandwidth requirements:
1 box is 0.7 Mbps
2 boxs is 1.0 Mbps
3 boxs is 1.5 Mbps
4 boxs is 2.0 Mbps
do you have adequate broadband
connection speed
NO
YES
We recommend a minimum connection speed of 0.7Mbps.
if you have not enough speed, the unit displays proper message.
activity on your network
NO
YES
your connection may be affected by other activity
on your network,
such as online gaming, file sharing or other video streaming.
test your bandwidth
a title can be played
with one user id simultaneously.
a user meet an error code,
when he try to playback.
NO
NO
NO
http://www.speakeasy.net/speedtest/http://www.speedtest.net/
if you are getting less bandwidth than expected, you should contact your
iSP to troubleshoot.
When a user try to play this stream that is already streaming on another
device, the unit displays error message.
it will be supported by cinemanow with that error code.
it is not covered by lGe.
9-5. Play title restriction.
3-36 2010
9-6. Check your internet connection
Before starting cinemanow service,
it is checked whether internet is connected or not,
but during the network communication,
it is detected that internet connection is closed.
a user make it sure that internet connection is working.
even though there is no problem at our
internet connection,
but we still fail to connect cinemanow Server.
it will be solved by cinemanow.
it happens that server response does not
finished within 30 seconds. however there
is no error at internet connection and
cinemanow server. it is due to network
congestion, so a user can retry it just a
few minute later.
Still a user have problem,
check internet speed with this url
http://www.speakeasy.net/speedtest/
http://www.speedtest.net/
andmore, to improvement, contact your iSP.
# Check Internet Access
cannot connect to the internet.
Please make sure your internet connection is working properly,
and that your device is setup properly
9-7. Cannot connect to CinemaNow Server.
9-8. TimeOut
# Cinemanow Support
cinemanow has encountered a technical problem.
Please retry. if the problem persists, please contact cinemanow
customer support at www.cinemanow.com/support
(cannot connect to cinemanow Server)
# Network Congestion
cannot connect to cinemanow service at this time.
Please try again in a few moments.
3-37 2010
it occurs all our application runs well,
but it received unexpected result from
cinemanow server.
in this case,we print error code from
cinemanow server,
a user can serve from cinemanow
support pages,
www.cinemanow.com/help.
this can not be handled by lGe.
if your internet environment is not enough
to serve cinemanow feature,
our application uses tcP/iP network
connection, with these port 80(httP),
443(SSl) and ntP(123).
one of these service is blocked, we cant
support our service.
a user can consult iSP or it manager.
Still you have a problem,
lG examine it for the detail reason.
9-9. CinemaNow Support
9-10. Other Network Error
# Cinemanow Support
cinemanow has encountered a technical problem.
Please retry. if the problem persists, please contact cinemanow
customer support at www.cinemanow.com/support
(code [insert error code # here])
# Connectivity problem
there is a problem with your connection.
Please make sure your internet connection is working properly.
3-38 2010
home link is a Media File Sharing Function. user can play most of media fles in my Pc or my naS ( network attached
Storage ). General DlNa compatible server shares Media Files on local network.
to connect dlna server, user must have Pc with dlna server program or naS with dlna server certifed.
lG gives home link bundle SW disc(Pc dlna Program for Windows).
another way is to use just fle sharing method, this is based on the standard of CIFS (Common Internet File System).
user dont need any program, just set folder sharing on your Pc.
home link server search menu can search user-shared folders.
Home link support this media:
JPG,PnG,MP3,WMa,PcM,MPeG1,2,divX(subtitle support),Xvid,MKV,MP4
Other DLNA Servers:
nero Media home, cyberlink server, twonky, Window Media Player11, QnaP naS etc.
Restrictions:
1. Pc and Bd Player must be connected in one access point.
2. anti-virus program may block media sharing. Before installing SW, stop the anti-virus program.
3. lG bundle disc program is essential program supported by nero.inc.
4. Media types support is variable by each dlna server.
5. divX subtitle is supported by lG bundle disc only.
10-2. What is Home link Feature?
home link is composed of the screens of selecting server, browsing files, playing video, playing audio, playing photo.
you can move up, down, left, right and select in file browser.
10. HOME LINK
10-1. What is Home link?
home link menu
video Playing Photo slide show Music Playing
Select Server File Browsing
3-39 2010
10-3. How can I connect network?
DLNA Servers or
NAS Share Folder
DLNA Server Software or
PC Share Folder
AP
External Internet
DLNA/CIFS File Sharing Range
AV Connection
Network Connection
in home network, access Point is connected to Pc, naS, Bd player, etc.
Home link operation is guaranteed within only one Access Point.
only in this case you can play your media normally.
3-40 2010
10-4. How can I Install pC bundle program for DlNa?
check your network
Pc and Bd Player are connected to one access point.
check Setup -> network Status, is it connected normally?
install Pc Bundle SW
insert bundle cd in your Pc and install program.
Pc Server adds Firewall exception of nero mdeia server automatically.
Share your media files add/remove Pc media folder in share item.
check network item you can check wired or wireless network.
check Start Server check Start Server button.
3-41 2010
add new files and folders
cannot display subtitle
1. double-click the nero Mediahome 4 essentials icon
on the desktop tray.
2. click [network] icon on the left and define your network name
in the [network name] field.
the network name you enter will be recognized by your player.
3. click [Shares] icon on the left.
4. click [local Folders] tab on the [Shared] screen.
5. click [add] icon to open the [Browse Folder] window.
6. Select the folder containing the files you want to share.
the selected folder is added to the list of shared folders.
7. click [Start Server] icon to start the server.
1. check the subtitle file name.
the subtitle file name must match the video file name. For example,
the following files will be accepted as subtiles for a given movie.
time_Machine.avi --------video
time_Machine.srt --------subtitle
time_Machine.sub -------subtitle
time_Machine.smi -------subtitle
2. check the subtitle file size. the file size is limited 2Mbytes.
3. check the subtitle format. Supported subtitle format is as below.
Subrip(.srt/.txt), SaMi(.smi), Substation alpha (.ssa/.txt), Microdvd
(.sub/.txt), Subtitle System(.txt), vobsub(.sub/.idx)
Shared folders or files are not dis-
played on the player
one more subtitle files
1.click the folder on the [local Folders] tab and click [rescan Folder]
at the [More] button.
2.if you want more information, see help menu.
visit the www.nero.comfor more information and software tools.
1. display priority
: if there are several subtitle files in a folder, display priority is this.
Priority high low
File extension .smi .idx .sub .srt .txt .ssa
For example, if there are time_Machine.smi and time_Machine.srt
in a folder, time_Machine.smi will be displayed.
10-5. How can I Share new files and folders using DLNA?
10-6. How many DivX subtitle is supported?
3-42 2010
no Server Found
1. check unit network Status
2. check the server and Bd Player are connected to same access pointer.
3. check server turn on.
network error,
congestion error
network Busy error
1.check Server status
2.if Server is ok, retry to conect server
3.if server has no response, restart server
4.if computer has no response, restart computer.
5.if congestion error or network busy error is occurred repeatedly,
5.1 turn off other devices that is connected to access point.
5.2 restart router
access deny
1.check if nero is set with access deny.
nero Server -> device (left menu) -> select devices ->
change access control -> set access allow
10-7. Network Error case
3-43 2010
cannot play this file
1. check your share folders on the media server program in the Pc.
2. Find file you want to play.
3. check that file extension is avi, mpg, mpeg.
4. even if the file extension is avi, mpg or mpeg, the file may be not avi,
mpg or mpeg internally.
not Supported video codec
2. Find the file you want to play.
3. check video codec of the file is divX3.xx, divX4.xx, divX5.xx,Xvid,
divX6.xx(Standard playback only), divX-hd, MPeG1 System Stream,
Mpeg2 Program Stream, Mpeg2 transport Stream. this is supported.
not Supported audio codec
unknown video Format
2. Find the file you want to play.
3. check audio codec of the file is dolby digital, dtS, MP3, WMa, aac,
ac3, MPeG layer 1 or layer 2. this is supported.
4. not all the WMa and aac audio format is compatible.
5. check the file are recorded with GMc or Qpel. this is not supported.
1. check your share folders on the media server program on the Pc
2. Find the file you want to play
3. the file that video codec and audio codec are not playable on the set is
displayed with this pop-up message
4. check that the file is playable in the Pc.
5. even if the file might be playable in the Pc, this may be not supported
by our set.
10-8. Video Media Error case
3-44 2010
check unit network
Statu
1.local area network Should be connected
check Pc network status
check nero SW
1.check that computers iP address subset is same with players.
(ex, unit 192.168.1.15, computer 192.168.1.xxx )
1.check network interface.
network -> network interface
2. if it is wired connected, check wired network interface
if it is wireless connected, check wireless network interface.
3. Start Server
10-9. I can not find Nero media server
3-45 2010
resumeStop/Search/Marker are
not supported
1. check video codec
: resumeStop/Search/Marker are not supported when the video codec is
MPeG1
2. check avi file structure
: a avi file without index table does not support resumeStop/Search/Marker
3. change dlna server
: resumeStop/Search/Marker is depended on dlna Server ability.
Please use Bundle nero Server.
Scan is not supported
1. check video codec
: Scan are not supported when the video codec is MPeG1, MPeG2 PS/tS
2. check avi file structure
: a avi file without index table supports only 2 step scan.
What is Pc/oS requirements?
1. oS requirements
: Windows XP (Service Pack 2 or higher), Windows vista
(no Service Pack required)
2. Pc requirements
: 1.2 Ghz intel Pentium iii or aMd Sempron 2200+ processors
3. network requirements
: 100 Mb ethernet, Wlan (ieee 802.11b/g/n)
4. detail reference of File Share Settings
: if you use Windows XP or Windows vista, visit link below for more
information on file share settings
Windows XP: http://support.microsoft.com/kb/304040
Windows vista: http://support.microsoft.com/kb/961498
dont support another oS
like Mac oS?
Some Mac oS may be supported.
But, We dont guarantee Pc sharing service on another oS.
10-10. movie playability error Case
10-11. PC Requirements
3-46 2010
10-12. Folder Sharing in Windows XP
1. right-click the appropriate folder > click Sharing and Security... > as shown below [picture 1] and [picture 2], Properties
window is shown. Properties window is changed as shown below [Picture 1] and [Picture 2] with check [use simple fle
sharing] in [tools]-[Folder options]-[view] but available to set sharing with check or not.
2. after check and set sharing as shown above [Picture 1] and [Picture 2],
there is an icon of a hand holding the shared folder.
3. Pc with shared folder and unit are connected to same router.
if user select home link, user can use ciFS Feature. (after selecting folder, usage is same as dlnas)
[Picture 1] [Picture 2] [Picture 3]
[Picture 1] [Picture 2] [Picture 3]
3-47 2010
10-13. Folder Sharing in Windows Vista
1. By default, folder sharing process is same as Windows XP.
2. the other things is the menu as shown below picture and remember to release Password-protected sharing option.
In control panel
> Network and Sharing Center
> Password-protected sharing
> Release Password-protected
sharing
3-48 2010
10-14. No Server Found
no Server Found
(no Server icon at server Menu)
1. check computer turn on
2. check computer is same network router.
3. try rescanning Button (Blue Button)
4. then if Server is not found at Server Menu, check network property.
Start -> network environment (right click)->Property -> local area
network (right click) -> Property
5. check Microsoft network client is checked
6. disable anti virus SW.
Must be Checked at
Microsoft Network Client
V
3-49 2010
check your network Sharing
1. check the network sharing is based on dlna or ciFS
- Server displayed on Select a Server has blue ball ( ) is based on
dlna.
if network Sharing is dlna? 1. Go to check your folder sharing on item 10-5.
if network Sharing is ciFS?
1. check to clear guest password
in control panel ->users->Guest-> clear password
2. check to clear Password-protected sharing option
in control panel > network and Sharing center
> Password-protected sharing > release Password-protected sharing
3. check to clear all Firewall option
in control panel > Windows Firewall > off
4. check to stop antivirus Program
if ciFS Sharing is right set?
1. if oS is Window XP, go to check on item10-12.
2. if oS is Window vista, go to check on item10-13.
3. if oS is others. Go and check oS supporting web site on your right oS.
10-15. I can not find shared folder on the Select a Server window
3-50 2010
10-16. User can go directly last used folder after power up.
But it may happen not to go directly last used folder.
cant find the used folder when
you enter the home link after
Power on
Wait 5 or 6 second after displaying the home Menu, then enter the My
Media Menu (See the following figure)
: if you enter the home link during the background server search time,
unit cant find the used folder.
check the Server iP
: if Server iP was changed (by dhcP or by Manually), unit cant find
the used folder
Power ON
Network
Connect OSD
displayed f or a while
Booting
20 Sec.
Home Menu
displayed
Elapsed
Time
Network
Connection
3 Sec.
Server Search
3 Sec.
Normal Operation Background
Server Search
Time
Enter
My Media
3-51 2010
10-17. What do I input for requiring ID and Password?
When you share folder on your Pc, you may share folder with user id and Password.
if its needed id/Password for using the shared folder, you can enter id/Password by using keyboard menu.
if you can not see folder contents, please check your Pc folder sharing setup. unit can remember 50 id/Password.
ID / Password Certification
DLNA/CIFS Network Playback
ID/Password
Keyboard
DLNA and CIFS features are together in Home Link menu.
DLNA and CIFS actions Look & Feel are same.
CIFS
DLNA
Select a DLNA Server
Select a CIFS Folder
Home Menu
3-52 2010
11. WIRELESS NETWORK SETUP
11-1. Basic Guidance for wireless network troubles.
expectable Causes
1. Bd-Player maybe do not receive the radio frequency signal interrupted by
different obstacle. the obstacle can be walls,
objects, and the other wireless device. or the distance between aP and
Bd-Player can be the interrupting.
2. Just after change the aP confguration, the changed confguration
(SSid, channel..) does not be applied in aP.
it can be also cause of wireless network malfunctions.
3. the wireless part in Bd-Player is located on front panel of the product.
if, therefore, Bd-Player is placed in narrow space, something like a tv
cabinet it maybe not receive the radio frequency signal normally.
4. the wrong confguration of aP.
possible Solutions
1. it is good that Bd-Player is placed around aP as close as possible.
if the signal strength bar of aP like picture, move the aP close to Bd-Player around.
2. clear away the obstacles around Bd-Player.
3. if aPs location is far from Bd-Player, make move the aPs height of location.
For instance, above shelf.
4. check that aPs confgurations are set normally.
(Please refer to the next sheet for various troubles)
3-53 2010
11-2. When no Access Points or SSID after access point searching
possible Solutions (By router confguration change)
1. check that country setup of aP. the country setup should be set in each
country.
2. check frequency band using now. the Bd-Player can operate in 2.4Ghz
band not 5Ghz.
3. check channel of band frequency. available channel is different in each
country.
For example,
- u.S , canada : 1ch~11ch
- korea, europe : 1ch~13ch
- Japan : 1ch~14ch
4. check the broadcasting SSid function of aP, make it enable.
5. if the result of the above check items is not valid, try the below process.
check whether
wireless router radio is enabled or not
check whether
SSid broadcast is enabled or not
Power off aP and on, then restart aP
change channel setup
ex) 1ch > 6ch >11ch
change channel setup again
ex) 11ch > auto
reset aP to be factory initial status
Move Bd-Player to aP around
If not working
If not working
If not working
If not working
If not working
If not working
3-54 2010
expectable Causes
1. a wrong security key.
2. interference between Bd-Player and router.
3. Some obstacles like walls, long distance or another wireless device.
possible Solutions
1. Follow the basic guidance of previous page.
2. if not effect, try the below process
11-3. When access point connection failed.
change from current security mode to no-security mode
retry to setup wireless network connection
If not working
If not working
If not working
If not working
3-55 2010
expectable Causes
1. interference between Bd-Player and router.
2. Wrong confguration of iP address of aP.
possible Solutions
1. aP should be used as dhcP server.
check whether dhcP server of aP is activated or not.
11-4. When wireless dynamic IP is not set.
retry to setup wireless network connection
If not working
If not working
If not working
3-56 2010
expectable Causes
1. Some problems between aP(router) and iSP(internet Service Provider)
2. Simple data Packet error by interference between Bd-Player and router.
possible Solutions
1. confrm if there are no troubles home local internet line by Pc.
2. Some iSP need their own unique dnS address. if it is, the dnS address
should be set in aP.
3. if not effect, try the below process
11-5. When only the WAN is not connected
confirm Wan of aP is set as dynamic host configuration protocol,
dhcP
Make aPs Mac same with Pcs.
its possible by using Mac-clone function of aP
retry to setup wireless network connection at the beginning
If not working
If not working
If not working
If not working
If not working
3-57 2010
11-6. When both WaN and laN are not connected in the connection status
retry wireless network setup at the beginning
retry wireless network setup at the beginning
confirm if there are no troubles home local internet line by Pc.
If not working
If not working
If not working
3-58 2010
expectable Causes & Solutions of push-Button is not detected
1. this Bd-Players push button is same meaning of aPs WPS-Button.
to connect with push button function, user must push button of aP
and push button of Bd-Player. the inverse sequence is also ok.
2. in some aP(router), user must enable the WPS function in setup-menu.
then WPS-Push-Button function of aP is available.
expectable Causes of WpS time-Out
1. each Push button of aP and Bd-Player must be pushed in 120 seconds.
2. during 120 seconds just after aPs push button is pushed, other device
also can be connected with the aP by the devices push button.
possible Solution
1. try one more time from at the beginning of network connection.
2. Some aP does not support WPS Push Button function.
11-7. When Push Button is not working
3-59 2010
12. VUDU
12-1. Entering the Vudu.
(Before using the Vudu function, it guides a user network status)
does it connect to internet?
to enter cinemanow mode, it try to check internet connection.
if failed, it displays the popup message to the user.
user can move to [home] menu or [network setting] menu as our guideline.
Press Buy tab
in Movie details
if you try to buy or rent a movie before activating your player,
theactivation code appears on the screen.
note the activation code of your player.
visit vudu site and enter
activation code.
on your computer, visit www.vudu.com/activation
and enter theactivation code in the [activation code] fields
and click [activate device].
log into your account
complete activation
enter your [email address] and [password] to log into your account.
if you are not a member of vudu yet,
click [create an account] to be a member.
if the activation is successfully done on your player,
press enter to complete the activation.
12-2. Activation
(to rent or buy titles, a user must activate the player, activating the unit
establishes a connection between the unit and Vudu account)
3-60 2010
12-3. Purchasing titles
(to watch the stream video, you should browse and buy titles at the player.)
Select the title and
Select [Buy] tab in Movie details
rental videos are available for up to 30 days.
once you start to play the movie, your viewing period is initiated.
viewing periods differ by movie, but are typically either 24 or 48 hours.
you may watch the movie as many times as you like within that time period.
Select quality level
vudu offers you a free 2-minute preview of any movie.
By watching the preview, you can also determine
which quality level (hdX, hd or Sd) best suits
your available network bandwidth prior to renting a movie.
check the title
already purchased.
if a user purchased the titles,
it display the alarm message on the screen.
in My vudu, users can see the rented or purchased titles
3-61 2010
Switching movie quality level
While playing a movie,
press enter or diSPlay to show the movie info bar,
and then use b B to select a movie quality level (hdX, hd or Sd)
and press enter to confirm.
Switching Quality level dialog
this dialog will show up the 4th time playback needs to be paused
because of buffering.
users can select a lower quality level and fewer buffering would occur.
12-5. Check your internet connection
Before starting vudu service,
it is checked whether internet is connected or not,
but during the network communication,
it is detected that internet connection is closed.
a user make it sure that internet connection is working.
# Check Internet Access
cannot connect to the internet.
Please make sure your internet connection is working properly,
and that your device is setup properly
3-62 2010
13. PICASA
13-1. Create picasa Web albums account
13-2. No Image Icon
13-3. Network Congestion
dont have a Picasa
Web albums account?
What is no image?
When does the there may be
network congestion pop-up
appears?
visit piccasaweb.google.com and click the create an account >> button.
you can get 1GB of free storage which can store about 4,000 pictures.
no image icon can appear on thumbnail list or full picture screen.
no image means that the meta data of the image is still at the database
server but the content has been removed because it violates Googles
terms of Service.
there may be network congestion pop-up appears when the network is
too slow to service the Picasa Web albums.
We try the service aPi and image request until it successes but if every
request fails for 1 minutes then we show the pop-up and return to the
netcast home menu.
3-63 2010
14. PANDORA
14-1. Pandora Initial Network Error Policy
No
Pandora Start
Is Ethernet cable
connected?
Check Ethernet
cable Pop - up
Yes
Does DNS query
successes?
Check network
setting Pop- up
Does startup
query successes
from Pandora
server?
Enjoy Music
Yes
Is Ethernet cable
connected?
Yes
No No
Yes
No
3-64 2010
14-2. Pandora Initial Network Error Policy
Pandora Start
Previous listener
First time listener
or
Previous listener
?
First time listener
No
Station
Without station
At least 1 station
* Return to last station played
Sign -out
New username select
Sign - in
(Username list)
Username select
Create
Station
Search
Virtual
Keyboard
Yes
Sign - In
ID / Password
Virtual Keyboard
OK
A1.
C.
D.
B1.
B2.
A2.
Activation
Activation Code
Activation URL
A3.
Station & Song List
A1 : Loading Screen
A2 : Checking Account
A3 : Activation Page
B1 : Sign- In Screen
B2 : Username list Screen
C : Create Station Screen
D : Station List and Player Screen
New
Username
?
Pandora
account ?
3-65 2010
14-3. Player Buffering Policy
When does the "Buffering" pop-up appears?
if there is no more data to play at the buffer. the buffer can store about 90 seconds of music data.
How much data is buffered?
- at the begging of music,
1) if the network is faster than 128kbps, buffers 16kbytes of music data and start playing.
2) if the network is slower than 128kbps, buffers 96kbytes of music data and start playing.
- after playing music,
1) until the buffer is full.
2) When the buffer goes empty, buffers 15 seconds of music data and then restart playing.
When does the "there may be network congestion" pop-up appears?
1) if the buffering continues for 1 minutes.
2) if the buffering pop-up appears more than 5 times in the same music.
3-66 2010
15. ACCUWEATHER
15-1. the request cannot be processed
is the request cannot be
processed. message displayed?
there may be network congestions.
Please retry it 2 or 3 more times.
if it is home menu, no data will be displayed.
if it is Favorite city menu, it will return to the favorite city list.
although you did retry 2~3 times,
same symptom occurs?
network is not setup correctly.
Please check the network status.
3-67 2010
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.
1-1. F101, BD101 and R101
1-1-1. Solution
replace F101, Bd101, r101 on SMPS board.
1-1-2. How to troubleshoot (Countermeasure)
1) look at the physical of fuse.
2) check the bridge diode.
3) check the r101 short or open.
1-1-3. Service hint (Any picture / Remark)
< Fuse, F101>
can look at the physical condition
< Bridge diode, Bd101 > < resistor, r101 >
if r101 open state,
it is change new component
3-68 2010
ONE POINT REPAIR INSTRUCTION
No power problem occurs when you power on the unit.
1-2. C124
1-2-1. Solution
replace c124 on SMPS board.
- check all of voltage.
< capacitor, c124 > < SMPS board top view >
c124 is trouble
3-69 2010
2. VFD DOES NOT DISPLAY OR NO BOOTING WHEN YOU TURN ON THE
POWER BUTTON.
VFD does not display or no booting problem occurs when you power on the BD
player.
2-1. Solution
replace ic301 on main board.
2-2. How to troubleshoot (Countermeasure)
1) Please check 5.3va of c213 (cn201n, cn201S).
2) check the 1.2v, 1.5v, 3.3v, 5v
if 1.2v, 1.5v, 3.3v, 5v voltage doesnt come out,
check P_con_5.3v (ic301 pin13), P_con_5.3l(ic301 pin15) and PWr_ctrl(ic301 pin14).
--> if you figure out those power control doesnt come out any signal level (or voltage),
please replace ic301 of main board.
3) if X301 does not oscillate as the frequence of 12Mhz,
first, check X301 and then replace ic301.
4) after changing it, if the set is still not booting, check MPeG ic(ic500).
after changing it, if vFd is not displayed, check SMPS power (-29va, Fd+, Fd-).
2-3. Service hint (Any picture / Remark)
< Main board top view >
X301 IC301
3-70 2010
3. NO BOOTING WHEN YOU TURN ON THE POWER BUTTON.
When you turn on your BD-P, it will display Hello or Please wait message con-
tinuously on front panel, and it will not boot-up normally
3-1. IC601, IC602, IC603
3-1-1. Solution
replace ic601, ic602, ic603 on main board.
1) Please check 1.8v of ca602.
2) if 1.8v voltage doesnt come out, check P_con_5.3v of ic301.
--> if you figure out those power control doesnt come out any signal level (or voltage),
please replace ic301 of main board.
3) check ddr3_vreF of c620, ddr3_vreF must be 0.75v.
if ddr3_vreF is not 0.75v, check the r575 and r576.
4) if the set is still not booting, check ddr ic(ic601~603).
3-71 2010
3-2. X501, IC500
3-2-1. Solution
replace X501, ic500 on main board.
1) Please check the soldering status of 27Mhz crystal (X501).
2) Please check the frequency of 27Mhz crystal (X501).
3) if the crystal doesnt oscillate, replace X501.
4) after changing it, if the set is still not booting, check MPeG ic(ic500).
X501
IC500
3-72 2010
3-3. IC604
3-3-1. Solution
1) Please check the ic604 on your eyes.
2) check the /ce signal of #9 pin of ic604.
First, if the /ce signal is not operating normally during booting, try to change ic604.
3) after changing it, if the set is still not booting, check MPeG ic(ic500) or ddr ic.
IC604
3-73 2010
4. AUDIO OUTPUT IS SMALL OR NO AUDIO OUTPUT
When disc is played, audio signal is small or audio output is not.
4-1. Solution
1) Please check the ic803 on your eyes.
2) check the 1.2vrMS level of #20 pin of ic803.
if the 1.2vrMS is ok, check c806 (vBiaS).
3) if the set is still no audio output, try to change ic803.
3-74 2010
5. NO CONNECTION WHEN YOU TRY TO OPERATE NETWORK CONTENTS
When you connect You-tube , BD-live or Netflix, the no connection message
appears.
5-1. Solution
replace Jk805 on main board.
1) Please check the ethernet Jack (Jk805) on your eye.
2) if there is no soldering problem, replace Jk805.
3) after changing it, if the set is still nG, check MPeG ic(ic500).
JK805
3-75 2010
6. SHOWING BAD COLOR ,NO OUTPUT OR MIXED COLOR ON THE
SCREEN USING HDMI
When BD player is connected the tV using HDmI, picture shows bad color, no out-
put or mixed color on the screen. But component output is ok.
6-1. Solution
replace Jk803 on main board.
1) Please check Jk803, ra801,ra802 on your eyes.
2) if Jk803, ra801,ra802 pins shorted because of solder problem, unsolder and remove shorted point.
3) if there is no soldering problem, replace Jk803.
JK803
3-76 2010
7. NO CONNECTION WHEN YOU TRY TO OPERATE NETWORK CON-
TENTS WITH WIRELESS
When you connect You-tube , BD-live or Netflix through the wireless , the no con-
nection message appears.
7-1. Solution
replace WiFi module on front board.
1) Please check the WiFi module on your eye.
2) if there is no soldering problem, replace WiFi module.
in case of Bd592 , check uSB hub ic(ic902)
< WiFi Module Bottom >
3-77 2010
1. SYSTEM PART-1
7630 XTAL (27MHz)
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
1
3-78 2010
WAVEFORMS
2. SYSTEM PART-2 (SYSTEM MEMORY)
7630 DDR3_BA0
2
7630 DDR3_nWE
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
3
7630 DDR3_nCAS
4
7630 DDR3_CLK01_P
5
3-79 2010
3. VIDEO PART-1 (100% FULL COLOR-BAR)
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
VDAC_CVBS
6
VDAC_Y
7
VDaC_pb
8
VDAC_Pr
9
3-80 2010
4. VIDEO PART-2 (100% FULL COLOR-BAR)
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
CVBS
10
COMP_Y
11
COmp_pb
12
COMP_Pr
13
3-81 2010
5. AUDIO PART (S/PDIF)
7630_AUDIO_SPDIF
14
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
3-82 2010
6. HDMI PART
H_SDA
15
H_SCL
16
HDMI_CLK_N
17
HDMI_0_N
18
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
3-83 2010
7. MICOM I/F PART
1
2
3 4
5
9 8 7
6
10
14
15
17 18
16
11 12 13
19
20
Tx0
19
Rx0
20
3-84 2010
1. SYSTEM BLOCK DIAGRAM
3-85 2010
BLOCK DIAGRAMS
C
V
B
S
2
C
H
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L
,
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P
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3
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2
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2
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B
l
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D
2. SMPS BLOCK DIAGRAM
3-86 2010
B
D
1
0
1
T
1
0
1
T
R
A
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S
C
1
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3
!
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.
3. POWER BLOCK DIAGRAM

3-87 2010
5
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5
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8
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4. FRONT MICOM BLOCK DIAGRAM
3-88 2010
v
B
C
M
7
6
3
0
P
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6
3
1
5
R
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6
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5. MAIN AUDIO/VIDEO BLOCK DIAGRAM
3-89 2010
2
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h

A
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4
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B
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+

/
T
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-

/
R
e
s
e
t
R
D
-

/

R
D
+
6. FRONT TIMER BLOCK DIAGRAM
3-90 2010
P
T
6
3
1
5
R
C
U
STB,CLK,DIO
USB+,USB
-
S
1
,
S
2
,
S
3
,
S
4
,
S
5
,
S
6
,
S
7
,
S
8
,
G
5
,
G
4
,
G
3
,
G
2
,
G
1
V
F
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r
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n
t

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y
KEY_RTN_0
5
.
3
V
A
5
V
IR
FD+/ -
VKK
L
E
D
U
S
B

J
A
C
K
Bl ue_ LED
7. WiFi MODULE BLOCK DIAGRAM
3-91 2010
B
C
M
4
3
2
3
1
U
S
B

I
n
t
e
r
f
a
c
e
R
T
8
0
2
0
5
V
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B
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P
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U
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B
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5
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B
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L
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3
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3
V
2
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5
V
R
F
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L
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1
.
2
V
A
S
1
7
9
-
9
2
L
F
A
S
1
7
9
-
9
2
L
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U
8
U
3
A
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1
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2
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0
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1
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2
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9
V
2
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9
V
R
X
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0
R
X
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1
T
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2
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C
3-92 2010
MEMO
3-93 3-94
CIRCUIT DIAGRAMS
1. SMPS - POWER CIRCUIT DIAGRAM
WHEN SERVICING THIS CHASSIS, UNDER NO
CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN
BE MODIFIED OR ALTERED WITHOUT PERMISSION
FROM THE LG CORPORATION. ALL COMPONENTS
SHOULD BE REPLACED ONLY WITH TYPES
IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT.
SPECIAL COMPONENTS ARE SHADED ON THE
SCHEMATIC FOR EASY IDENTIFICATION. THIS
CIRCUIT DIAGRAM MAY OCCASIONALLY DIFFER
FROM THE ACTUAL CIRCUIT USED. THIS WAY,
IMPLEMENTATION OF THE LATEST SAFETY AND
PERFORMANCE IMPROVEMENT CHANGES INTO
THE SET IS NOT DELAYED UNTIL THE NEW SERVICE
LITERATURE IS PRINTED.
1. Shaded( ) parts are critical for safety. Replace only
with specified part number.
2. Voltages are DC-measured with a digital voltmeter
during Play mode.
IMPORTANT SAFETY NOTE :

A
1
2
3
4
5
6
7
8
9
10
11
12
B C D E F G H I J K L M N O P Q R S T
Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock.
CAUTION:
Danger if fuse is incorrectly replaced.
Replace only with the type identical to fuse rating
and(or) model name described in main label.
13VA No Power
D124 is Defective
No Power
D101,R101 are Defective
Switching Error
IC102,IC103 are Defective
S/W Error
IC101 is Defective
5.3VA No Power
D126,D127 are Defective
No Power
F101 is Defective
No Power
D104 is Defective
3-95 3-96
2. MAIN - MAIN POWER CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
3-97 3-98
3. MAIN - CPU 1 CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
3-99 3-100
A
1
2
3
4
5
6
7
8
9
10
11
12
3-101 3-102
A
1
2
3
4
5
6
7
8
9
10
11
12
3-103 3-104
6. MAIN - DDR2, NAND, CP CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
3-105 3-106
7. MAIN - BCM7630 FRONT END CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
8. MAIN - AUDIO/VIDEO OUTPUT CIRCUIT DIAGRAM
3-107 3-108
A
1
2
3
4
5
6
7
8
9
10
11
12
9. FRONT - TIMER CIRCUIT DIAGRAM
9-1. 6 TOOL TIMER CIRCUIT DIAGRAM
3-109 3-110

A
1
2
3
4
5
6
7
8
9
10
11
12
3-111 3-112
9-2. 7 TOOL TIMER CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
10. WiFi - USB_GPIO_STRAP CIRCUIT DIAGRAM
3-113 3-114

A
1
2
3
4
5
6
7
8
9
10
11
12
USB_N
USB_P
VDD3_3 VDD3_3
VDD1_2A
VDD1_2A
VDD3_3
VDD2_5
Vin5V
VDD5
VDD1_2A
ext PU
VRXA1_1
VRXA0_1
Status
ext PD
ext PU
ext PU
ext PU
VTXA0_1
VRXA0_0
Netname
PA_cntrl_2G_1
ext PU
Pin name
mimophy_pa_cntrl_2g_1
xlna_cntl_2g_pu0
USB Interface/GPIOs/strap
mimophy_core1_ant1_swctrl_2
mimophy_ext_lna_2g_pu_0
WN7522C-1-LF-19
1
2
C82
1uF
C82
1uF
B19 pci_ad31
A19 pci_ad30
B18 pci_ad29
A17 pci_ad28
A18 pci_ad27
B16 pci_ad26
B17 pci_ad25
B15 pci_ad24
A15 pci_ad23
D12 pci_ad22
B14 pci_ad21
D11 pci_ad20
A14 pci_ad19
A13 pci_ad18
B13 pci_ad17
A11 pci_ad16
D8 pci_ad15
A7 pci_ad14
D7 pci_ad13
B7 pci_ad12
A6 pci_ad11
B6 pci_ad10
A5 pci_ad9
B5 pci_ad8
B4 pci_ad7
D6 pci_ad6
A3 pci_ad5
D5 pci_ad4
B2 pci_ad3
A2 pci_ad2
A1 pci_ad1
D4 pci_ad0
J 19 sprom_dout
K19 sprom_din
H19 sprom_cs
J 18 sprom_clk
E16 cstschg
A9 pci_trdy_l
B11 pci_stop_l
B9 pci_serr_l
D15 pci_rst_l
C18 pci_req_l
E4 pci_pme_l
A8 pci_perr_l
D10 pci_par
A10 pci_irdy_l
D16 pci_int_l
D13 pci_idsel
D14 pci_gnt_l
A12 pci_frame_l
D9 pci_devsel_l
B10 pci_clkrun_l
C19 pci_clk
A16 pci_cbe_l_3
B12 pci_cbe_l_2
B8 pci_cbe_l_1
A4 pci_cbe_l_0
U1G
BCM4323
U1G
BCM4323
1
2
C90
0.1uF
C90
0.1uF
1
2
C68
0.1uF
C68
0.1uF
1
2
L3
100MHZ
CRITICAL
L3
100MHZ
CRITICAL
1
2
C3
22uF
C3
22uF
V17 gpaio_a
R4 tssiin_1
R16 tssiin_0
W2 test_outqn_1
W1 test_outqp_1
V2 test_outin_1
V1 test_outip_1
U2 test_inqn_1
U1 test_inqp_1
T2 test_inin_1
T1 test_inip_1
L10 vsspll
R8 vdd_lna_1_1p2
R13 vdd_lna_0_1p2
R7 vdd_logen_1p2
R12 vdd_logen_1p2
R6 vdd_afe_1p2_1
R11 vdd_afe_1p2_0
N9 vddpll
W18 vdd_iso_1p2
U1B
BCM4323
U1B
BCM4323
1
2
C93
0.1uF
C93
0.1uF
VCC
1
D-
2
D+
3
GND
4
J 1
HEADER 3
J 1
HEADER 3
1
2
R21
4.02K
R21
4.02K
C1 attn_ind
B3 attn_bttn
C2 pwr_ind
B1 vmain_prsnt
G6 agnd
J 8 dgndpll
F2 vdd12pll
G7 avdd12
F6 avdd25
F4 avdd33
F1 rref
D2 dm
D1 dp
E1 monpll
E2 moncdr
U1C
BCM4323
U1C
BCM4323
1
2
C89
0.1uF
C89
0.1uF
1
2
C65
0.1uF
C65
0.1uF
1
2
C4
100pF
C4
100pF
1 2
L4
100MHZ
CRITICAL
L4
100MHZ
CRITICAL
1
2
C79
0.1uF
C79
0.1uF
K6 test_se
L16 lv_testmode
H2 ext_por_l
G2 extif_flash_cs_l
G4 extif_addr_21
G1 sflash_q
H6 sflash_c
K16 uart_tx
J 16 uart_rx
J 2 tck
H1 tms
J 6 tdo
J 4 tdi
H4 jtag_trst_l
L14 rf_disable_l
H14 gpio15
H16 gpio14
H18 gpio13
G19 gpio12
G18 gpio11
F19 gpio10
G16 gpio9
F18 gpio8
F16 gpio7
E19 gpio6
E18 gpio5
D19 gpio4
G14 gpio3
G13 gpio2
D18 gpio1
F14 gpio0
U1A
BCM4323
U1A
BCM4323
1
2
C80
0.1uF
C80
0.1uF
1
2
C81
0.1uF
C81
0.1uF
3-115 3-116
11. WiFi - POWER & CONTROL CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
RXG_0
RXG_1
TXG_0
TXG_1
VDD1_2A
VDD2_5
VDD3_3
VDD_CP_1P2
VDD_RF_LDO
VDD_VCO_1P2
VDD_XTAL_1P2
VRXA1_1
VTXA0_0
VTXA1_1
XTAL_IN
XTAL_IN
XTAL_OUT
XTAL_OUT
XLNA_CNTL_2G_PU0
VTXA0_1
VRXA0_1
PA_CNTRL_2G_1
V
D
D
_
X
T
A
L
_
1
P
2
V
D
D
_
V
C
O
_
1
P
2
VDD_RF_LDO
V
D
D
_
C
P
_
1
P
2
VRXA0_0
RXG_0
RXG_1
TXG_0
TXG_1
VRXA0_0
VRXA1_1
VTXA0_0
VTXA1_1
VDD3_3
VDD1_2A VDD3_3
VDD1_2A
VDD1_2A
VDD2_5
VDD3_3
VDD_RF_LDO
VDD3_3
VDD3_3
VDD1_2A
VDD5
VDD5
VDD1_2
VDD3_3
VDD3_3
VDD3_3 VDD3_3
VDD_RF_LDO
VDD1_2A
VDD3_3
3V3
3V3
VDD3_3
POWER AND Control POWER AND Control POWER AND Control
WN7522C-1-LF-19
5
5
5
5
5
5
5
5
1
2
C14
1uF
C14
1uF
1
2
C54
0.1uF
C54
0.1uF
1
2
R28
10
R28
10
1
2
C5
0.1uF
C5
0.1uF
1
2
C136
22pF
C136
22pF
1 2
R40
221
R40
221
1 2
R22
200K
R22
200K
1
2
3
4
Y1
20.0MHZ 7PPM
CRITICAL
Y1
20.0MHZ 7PPM
CRITICAL
U4 vdd_pa_a_1_3p3
U5 vdd_pa_g_1_3p3
U6 vdd_pga_1_3p3
U10 vdd_pa_a_0_3p3
U11 vdd_pa_g_0_3p3
U12 vdd_pga_0_3p3
R9 vdd_txmix_1_1p2
R5 vdd_if_1_1p2
R14 vdd_txmix_0_1p2
R10 vdd_if_0_1p2
V19 vdd_cp_1p2
U19 vdd_xtal_1p2
W19 vdd_vco_1p2
U18 cal_res_ref
W9 rgnd
W6 rgnd
W3 rgnd
W17 rgnd
W16 rgnd
W15 rgnd
W12 rgnd
V8 rgnd
V7 rgnd
V5 rgnd
V4 rgnd
V16 rgnd
V14 rgnd
V13 rgnd
V11 rgnd
V10 rgnd
U8 rgnd
U15 rgnd
U14 rgnd
U1D
BCM4323
U1D
BCM4323
1
2
C7
4.7uF
C7
4.7uF
1
2
C6
4.7uF
C6
4.7uF
1 2
R17
59K
R17
59K
1
2
C69
33pF
C69
33pF
1
2
C20
1000pF
C20
1000pF
1
2
R26
49.9
R26
49.9
T18 xtal_buf_out
R19 xtal_out
T19 xtal_in
L1 mimophy_core1_ant2_swctrl2
M2 mimophy_core1_ant2_swctrl1
K1 mimophy_core1_ant1_swctrl1
N2 mimophy_core1_sharedant_ctrl
P18 mimophy_core0_sharedant_ctrl
U3 env_det_a_1
U7 env_det_g_1
U9 env_det_a_0
U13 env_det_g_0
P19 o_vdd1p3_rf
R18 i_vdd3p3_rfl
N4 mimophy_ext_lna_5g_pu_1
M4 mimophy_ext_lna_5g_gain_1
L4 mimophy_ext_lna_2g_pu_1
K4 mimophy_ext_lna_2g_gain_1
M16 mimophy_ext_lna_5g_pu_0
N16 mimophy_ext_lna_5g_gain_0
R15 mimophy_ext_lna_2g_pu_0
P16 mimophy_ext_lna_2g_gain_0
K2 mimophy_pa_cntrl_5g_1
J 1 mimophy_pa_cntrl_2g_1
N18 mimophy_pa_cntrl_5g_0
K18 mimophy_pa_cntrl_2g_0
W4 pa_p_a_1
W5 pa_p_g_1
W7 lna_p_a_1
W8 lna_p_g_1
W10 pa_p_a_0
W11 pa_p_g_0
W13 lna_p_a_0
W14 lna_p_g_0
U1E
BCM4323
U1E
BCM4323
1 2
R32
14.7K
R32
14.7K
1
2
C123
1000pF
C123
1000pF
1
2
C44
1uF
C44
1uF
1 2
L1
100MHZ
CRITICAL
L1
100MHZ
CRITICAL
L12 vss
L11 vss
K9 vss
K13 vss
K12 vss
K11 vss
K10 vss
J 9 vss
J 12 vss
J 11 vss
J 10 vss
H9 vss
H11 vss
H10 vss
G11 vddio
G8 vddbus
G10 vddbus
F9 vddbus
F8 vddbus
F11 vddbus
F10 vddbus
K8 vddio
K7 vddio
K14 vddio
J 7 vddio
J 14 vddio
J 13 vddio
H8 vddio
H13 vddio
H12 vddio
G9 vddio
F7 otp_vdd
M1 i_vdd3p3_ldo
P4 avss1_ldo
U16 rgnd
N7 vss
N12 vss
N11 vss
N10 vss
M9 vss
M7 vss
M12 vss
M11 vss
M10 vss
L9 vss
L13 vss
N19 o_vref_ldo
N1 o_vdd2p5_par
L6 o_vddp5_usb
R2 o_vdd2p5_pard
R1 o_vdd2p5_parc
P1 o_vdd2p5_parb
P2 o_vdd2p5_para
N8 vdd
N6 vdd
N14 vdd
N13 vdd
M8 vdd
M6 vdd
M14 vdd
M13 vdd
L8 vdd
L7 vdd
F13 vdd
F12 vdd
U1F
BCM4323
U1F
BCM4323
1
2
C62
0.1uF
C62
0.1uF
1
2
C83
1000pF/NI
C83
1000pF/NI
1
2
C43
0.01uF
C43
0.01uF
1 2
R2
59K
R2
59K
1
2
C87
0.1uF
C87
0.1uF
1
2
C91
0.1uF/NI
C91
0.1uF/NI
1
2
C10
0.1uF
C10
0.1uF
1
2
C132
1000pF
C132
1000pF
1
2
C75
0.1uF/NI
C75
0.1uF/NI
1
2
R27
10
R27
10
1
2
C17
1000pF
C17
1000pF
1
2
C157
0.1uF /NI
C157
0.1uF /NI
1
2
C13
0.01uF
C13
0.01uF
1
2
C16
1uF
C16
1uF
1
2
R15
4.7K
R15
4.7K
1
2
C150
0.1uF
C150
0.1uF
1
2
C148
1000pF
C148
1000pF
1
2
R16
267K
R16
267K
1
2
C139
0.1uF/NI
C139
0.1uF/NI
1
2
C11
4.7uF
C11
4.7uF
1
2
C19
4.7uF
C19
4.7uF
1
2
C32
0.1uF
C32
0.1uF
1
2
C12
4.7uF
C12
4.7uF
1
2
C27
1000pF
C27
1000pF
1
2
R19
4.7K
R19
4.7K
1
2
C33
4.7uF
C33
4.7uF
1
2
C46
1uF
C46
1uF
1
2
C95
0.1uF/NI
C95
0.1uF/NI
1 2
L2
2.2uH
L2
2.2uH
1
2
C94
0.1uF/NI
C94
0.1uF/NI
1
2
R13
4.7K
R13
4.7K
1
2
C77
0.1uF
C77
0.1uF
1
2
C8
22uF
C8
22uF
1
2
C105
0.1uF
C105
0.1uF
1 2
R9
0
R9
0
1
2
R7
63.4K
R7
63.4K
1 2
3
4
5
6
7 8
9
10
11
12
1
3
VIN2
EN1
EN2
LX1
FB2
VIN1
NC1
NC2
H
FB1
GND1
GND2
LX2
U2 RT8020
I288
VIN2
EN1
EN2
LX1
FB2
VIN1
NC1
NC2
H
FB1
GND1
GND2
LX2
U2 RT8020
I288
1
2
C149
1000pF
C149
1000pF
1
2
C102
1000pF
C102
1000pF
1
2
C74
1uF
C74
1uF
1 2
R57
0
R57
0
1
2
C36
0.1uF
C36
0.1uF
1
2
C146
0.1uF
C146
0.1uF
1 2
R25
0
R25
0
1
2
C110
1000pF
C110
1000pF
1
2
R14
4.7K
R14
4.7K
1
2
C78
4.7uF
C78
4.7uF
1
2
C53
4.7uF
C53
4.7uF
1 2
L12
2.2uH
L12
2.2uH
1
2
C1
4.7uF
C1
4.7uF
1
2
R12
4.7K
R12
4.7K
1
2
C24
0.1uF
C24
0.1uF
1
2
C144
22pF
C144
22pF
1
2
C156
0.1uF
C156
0.1uF
1
2
R24
4.7K
R24
4.7K
1
2
C2
22uF
C2
22uF
1
2
C21
0.01uF
C21
0.01uF
1
2
C92
0.1uF
C92
0.1uF
1
2
C40
4.7uF
C40
4.7uF
1
2
C18
0.01uF
C18
0.01uF
1
2
C9
22pF
C9
22pF
3-117 3-118
12. WiFi - RF ANTENNA CIRCUIT DIAGRAM
A
1
2
3
4
5
6
7
8
9
10
11
12
A0_ANT0
RXG_0
TX_2G_PA_0
VRXA0_0
VTXA0_0
TXG_0
A0_ANT1
VRXA1_1
VTXA1_1
TXG_1
RXG_1
TX_2G_PA1
VRXA0_0
VTXA0_0
TXG_0
VRXA1_1
VTXA1_1
TXG_1
RXG_0
RXG_1
RF antenna RF antenna RF antenna
WN7522C-1-LF-19
ANT0
ANT1
4
4
4
4
4
4
4
4
1
2
C34
6.8p
C34
6.8p
1 2
C59
6.8p
C59
6.8p
1 2
R11 100 R11 100
1 2
R0
0OHM
R0
0OHM
RF1
1
GND
2
RF2
3
VC1
4
RFC
5
VC2
6
U9
AS179-92LF
U9
AS179-92LF
OUT
5
IN
2
G
N
D
3
G
N
D
4
G
N
D
6
G
N
G
1
U8
2.4GHZ
U8
2.4GHZ
1
2
C31
6.8p
C31
6.8p
1
2
L11
1.2nH/NI
NO_LOAD
CRITICAL L11
1.2nH/NI
NO_LOAD
CRITICAL
1
2
C61
2pF
C61
2pF
1
2
C22
1.5pF/NI
C22
1.5pF/NI
TP5 TP5
1 2
R6 100 R6 100
1
2
C70
1.5pF/NI
C70
1.5pF/NI
1 2
C15
6.8p
C15
6.8p
1 2
C28 6.2pF C28 6.2pF
1 2
R18 2.2nH R18 2.2nH
1
2
C73
1.5pF/NI
C73
1.5pF/NI
OUT
5
IN
2
G
N
D
3
G
N
D
4
G
N
D
6
G
N
G
1
U3
2.4GHZ
U3
2.4GHZ
TP6 TP6
1
2
C71
1.5pF/NI
C71
1.5pF/NI
1
2
C30
1.5pF/NI
C30
1.5pF/NI
1 2
C26 6.2pF C26 6.2pF
1
2
L13
1.2nH/NI NO_LOAD
CRITICAL
L13
1.2nH/NI NO_LOAD
CRITICAL
1
2
C58
2pF
C58
2pF
1 2
L15
1.2nH
CRITICAL
L15
1.2nH
CRITICAL
1
2
C25
6.8p
C25
6.8p
1 2
C35 6.2pF C35 6.2pF
1 2
R1
0OHM
R1
0OHM
1
2
C23
6.8p
C23
6.8p
RF1
1
GND
2
RF2
3
VC1
4
RFC
5
VC2
6
U4
AS179-92LF
U4
AS179-92LF
1 2
C37 6.2pF C37 6.2pF
1
2
C72
1.5pF/NI
C72
1.5pF/NI
1 2
R3 2.2nH R3 2.2nH
1 2
R20 100 R20 100
1 2
R29 100 R29 100
1 2
L14
1.2nH
CRITICAL
L14
1.2nH
CRITICAL
3-119 3-120
CIRCUIT VOLTAGE CHART
1. MAIN BOARD - ICs 2. MAIN BOARD - Capacitors 3. FRONT BOARD
PIN NO. DESCRIPTION
VOLTAGE
PLAY MODE NO PLAY MODE
IC201(MP2377)
1 Vout 1.22 1.22
8 Vin 12.47 12.35
IC202(MP8706)
1 Vin 12.47 12.36
3 Vout 1.51 1.51
IC203(LM39102D)
2 Vin 4.45 4.47
3 Vout 3.33 3.33
IC205(LM29152)
2 Vin 5.35 5.36
4 Vout 5 5.01
IC206(LM29152)
2 Vin 13.43 13.32
4 Vout 12.12 12.13
IC207(LM39102D)
1 Vin 5.35 5.36
2 Vout 4.98 4.99
IC803(CS4353) DAC+AMP
3 VL 3.329V 3.337V
6 VCP 3.329V 3.337V
18 VA 3.329V 3.337V
20 V_2VRMS 3.329V 3.337V
IC805 Video Amp
5 VCC 5.07
20 CVBS Out 1.64
LOCA.
NO.
CAPACITY
PLAY MODE NO PLAY MODE
POSITIVE NEGATIVE POSITIVE NEGATIVE
CA201 100uF/16V 4.98 0 4.98 0
CA202 100uF/16V 3.33 0 3.33 0
CA203 100uF/16V 5 0 5.01 0
CA239 100uF/16V 12.12 0 12.12 0
CA514 100uF/16V 1.21 0 1.21 0
CA602 100uF/16V 1.51 0 1.51 0
CA805 100uF/16V 3.3 0 3.3 0
PIN NO. DESCRIPTION VOLTAGE
DIG1101(HNS-05SS64T)
FD+ - -18.9
FD- - -20.6
IC1100(PT6315) VFD Driver IC
13, 43 VDD 4.99
30 VKK -23.01
Q1101(KTC4375)
Emitter - -18.9
Base - -18.01
Collector - -16.9
Q1105(KRC103S)
Emitter - -16.86
Base - 4.93
Collector - -16.89
Q1103(KRA103S)
Emitter - 4.96
Base - 0
Collector - 4.93
RC1100 RCU Receiver
2 VCC 5.01
3-121 3-122
PRINTED CIRCUIT BOARD DIAGRAMS
1. MAIN P.C.BOARD
(TOP VIEW) (BOTTOM VIEW)
7
6
5
4
3
2
1
A B C D E F G H
7
6
5
4
3
2
1
A B C D E F G H
3-123 3-124
2. SMPS P.C.BOARD
(TOP VIEW) (BOTTOM VIEW)
7
6
5
4
3
2
1
A B C D E
8
7
6
5
4
3
2
1
A B C D E
8
Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock.
3-125 3-126
3. FRONT P.C.BOARD
3-1. 6 TOOL FRONT P.C. BOARD
(TOP VIEW)
3-2. 7 TOOL FRONT P.C. BOARD
(TOP VIEW)
(BOTTOM VIEW)
(BOTTOM VIEW)

2
1
A B C D E F G H I J K L M
2
1
2
1
2
1
3-127 3-128
MEMO MEMO
4-1 2010
SECTION 4
BCM7630 F/E LOADER PART
CONTENTS
COMPONENT REPAIR GUIDE ............................................................................................................... 4-2
1. ABNORMAL MD OPERATION ................................................................................................................. 4-2
2. "ALL BD DISC" READING ERROR .......................................................................................................... 4-3
3. "ALL DVD DISC" READING ERROR ....................................................................................................... 4-4
4. "ALL CD DISC" READING ERROR .......................................................................................................... 4-5
5. ABNORMAL SERVO OPERATION .......................................................................................................... 4-6
HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-7
1. PURPOSE ................................................................................................................................................. 4-7
2. REQUIRED SA RESET. ........................................................................................................................... 4-7
3. SA RESET PROCEDURE ........................................................................................................................ 4-7
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-9
1. BCM7630 .................................................................................................................................................. 4-9
2. IC704 (R2A30209SP-W02Z) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER ............................. 4-12
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (SF-BD412) ............................................... 4-14
BLOCK DIAGRAM .................................................................................................................................... 4-15
4-2 2010
COMPONENT REPAIR GUIDE
1. ABNORMAL MD OPERATION
Abnormal disc reading or abnormal tray open/close.
Replace new MD and test if it is operated normally.
1-1. Component
1) Traverse assembly
2) MD junction board
3) FFC cable from main board to MD
1) Check the connection between main board and FFC cable, confirm the connection point.
2) Check the connection of MD junction board cable.
3) If all the cable connections are normal, replace the traverse assembly.
After changing MD(Traverse assembly), you must perform "SA Reset".
Refer to the next chapter "How to use the SA reset function".
1-3-1. BD572 series MD
For Pick-up
For
Sled
Motor
For
Sled
Motor
For Motors For Motors For Pick-up
For Spindle Motor
For Spindle Motor
For Loading
Motor & Tray
SW
For Loading
Motor & Tray
SW
< MD Bottom View >
< MD Top View >
< MD Top View >
< MD Bottom View >
1-3-2. BD592 series MD
Caution: BD572 and BD592 have the same junction pcb.
But it cant be compatible.(The motor FFC cable type is different.)
For Motors For Motors For Pick-up For Pick-up
4-3 2010
2. "ALL BD DISC" READING ERROR
- All the Blu-ray disc is not operated, but DVD and CD are operated normally.
- If the LDO for APC of BD laser diode is abnormal, BD doesn't work.
- If the LD current control is abnormal, BD doesn't work.
2-1. Component
1) MD (Traverse Assembly)
2) IC707 Adjustable LDO
1) Check MD (Traverse, pick-up) first of all
2) Check input/output voltage of LDO IC707 (12V, 8.1V)
3) If output voltage is abnormal, check the periphery of IC707 and replace it.
4) Check the BD LD Control input/output.
If input signal (LTHR_LPF) is ok But no output (LDI_BD), Check the TR Q714,716
LTHR_LPF
12V
8.1V
INPUT(FROM MAIN CHIP)
OUTPUT(TO PICK-UP)
4-4 2010
3. "ALL DVD DISC" READING ERROR
- All the DVD disc is not operated, but BD and CD are operated normally.
- If the LD current control is abnormal, DVD doesn't work.
3-1. Component
2) Q712, Q717
1) Check MD (Traverse, pick-up) first of all.
2) Check the DVD LD Control input/output.
If input signal ( LDELO_LPF) is ok, but no output (LDI_DVD), check the TR Q712, Q717.
LDELO_LPF
INPUT
(FROM MAIN CHIP)
OUTPUT(TO PICK-UP)
4-5 2010
4. "ALL CD DISC" READING ERROR
- All the CD disc is not operated, but BD and DVD are operated normally.
- If the LD current control is abnormal, CD doesn't work.
4-1. Component
2) Q713, Q715
1) Check MD (Traverse, pick-up) first of all.
2) Check the CD LD Control input/output.
If input signal ( LDEL1_LPF) is ok, but no output (LDI_CD), check the TR Q712, Q717.
INPUT
(FROM MAIN CHIP)
OUTPUT
(TO PICK-UP)
4-6 2010
5. ABNORMAL SERVO OPERATION
- The actuator, spindle and sled operation of pick-up are abnormal.
- After changing MD, the motors are abnormal operations.
- After changing Motor Drive IC, the motors are abnormal operations.
5-1. Component
2) IC706 LM358
1) Check if the input/output voltage of IC706 (Pin5 and Pin7) is 1.67V.
1.67V
4-7 2010
1. PURPOSE
In order to insert the new SA adjustment values, it need clearing SA initial values of the flash memory.
2. REQUIRED SA RESET
- After changing Traverse.
- After changing Main Board Assembly.
- After changing Main Board Flash IC.
3. SA RESET PROCEDURE
1) After the set turn on.(then, mode is the home menu)
HOW TO USE THE SA RESET FUNCTION
2) Press HOME key to escape from home menu.
3) Press the 4 > 5 > 6 > 2 > 5 > 8 > 0(numerical button) on the remote controller
to display debug window.
4-8 2010
Barcode 1 EA
How to check the BD Single Layer and Double Layer Disc
Barcode 2 EA
BD Single Layer Disc BD Double Layer Disc
5) Press Return key or Pause key to finish debug mode.
6) Playback once BD disc more than 3 seconds.
(At this time, you must use BD ROM single layer and BDR single layer disc.)
4) Select 6 on debug window to perform SA Reset.
4-9 2010
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. BCM7630
1-1. Front End Block Diagram
ADC
ADC
ADC
AFE
PDM
DACs
Laser
Control
DFE
Demodulator,
Wobble Detector
Servo
DSP
CD,DVD,BD
Decoders
ARM Cortex R4
FE Control
Processor
RF IN
A~J IN
FORCUS,
TRACKING,
MOTOR
LASER
PICK-UP
& MOTOR
OSC, MEMORY(DDR, FLASH) : B/END SHARING
4-10 2010
1-2. Pin Function
OFE Motor Driver Interface
Label Function I/O IO PU/PD Tol.(V) Loc. Description
OFE_MDI_FG I I/O PU 3.3 E8 Spindle Motor Feedback
OFE_MDI_DMO O O 3.3 E9 Spindle Motor Output
OFE_MDI_STEP1 O O 3.3 F9 Sled Step Motor PDM DAC
OFE_MDI_STEP2 O O 3.3 G9 Sled Step Motor PDM DAC
OFE_MDI_FOO O O 3.3 B9 Focus PDM Output/Focus Tilt PDM Output
OFE_MDI_TILT O O 3.3 E10 Tilt PDM Output/Focus Tilt PDM Output
OFE_MDI_TRO O O 3.3 G8 Tracking PDM Output
OFE_MDI_COLLSIN O O 3.3 F8 Collimator Sine PDM Output
OFE_MDI_COLLCOS O O 3.3 F10 Collimator Cosine PDM Output
OFE_OPU_VREFPDM O I/O 3.3 C9 Reference Voltage PDM Output
OFE Optical Pickup Unit (OPU) Interface
OFE_OPU_DVDFPDIPVREF AIO AIO - C18 DVD Fwd Photodiode and Ref Voltage
OFE_OPU_DVDFPDINVREF AIO AIO - C19 DVD Fwd Photodiode and Ref Voltage
OFE_OPU_BDFPDIP AI AI B17 BD Fwd Photodiode In
OFE_OPU_BDFPDIN AI AI B16 BD Fwd Photodiode In
OFE_OPU_GAINSW O I/O 3.3 C12 OPU Gain Switch
OFE_OPU_GPADC1 AI AI B19 General Purpose ADC Channel Input
OFE_OPU_GPADC2 AI AI B18 General Purpose ADC Channel Input
OFE_OPU_VREF AO AO E16 Reference Voltage
OFE_OPU_VREFB AO AO E18 Reference Voltage for OEIC (1.5 to 2.55V)
OFE_OPU_AIN AI AI C22 Photodiode Input A
OFE_OPU_BIN AI AI D21 Photodiode Input B
OFE_OPU_CIN AI AI D22 Photodiode Input C
OFE_OPU_DIN AI AI E21 Photodiode Input D
OFE_OPU_EIN AI AI E22 Photodiode Input E
OFE_OPU_FIN AI AI F21 Photodiode Input F
OFE_OPU_GIN AI AI F22 Photodiode Input G
OFE_OPU_HIN AI AI F20 Photodiode Input H
OFE_OPU_DVDRFP AI AI F19 Summed RF Input Port
OFE_OPU_DVDRFN AI AI G19 Summed RF Input Port
OFE_OPU_BDRFP AI AI F18 2nd Summed RF Input Port
OFE_OPU_BDRFN AI AI G18 2nd Summed RF Input Port
OFE_OPU_ANATP1P AIO AIO C17 Differential high-speed output debug port 1
OFE_OPU_ANATP1N AIO AIO C16 Differential high-speed output debug port 1
OFE_OPU_ANATP2P AIO AIO D17 Differential high-speed output debug port 2
OFE_OPU_ANATP2N AIO AIO D16 Differential high-speed output debug port 2
OFE_OPU_LDEL1 O T/O 3.3 C11 Laser Control PDM Output
OFE_OPU_LDEL0 O T/O 3.3 C10 Laser Control PDM Output
OFE_OPU_LTHR O T/O 3.3 B10 Laser Control PDM Output
OFE_OPU_PLLTP AO AO G16 OPU PLL test pinDo not connect
OFE_OPU_PLLTN AO AO G15 Test pinDo not connect
4-11 2010
OFESerial Interface
OFE_SER_SEN2 I/O STI/O PU 3.3 C7 SSI Enable Out
OFE_SER_SCLK I/O I/O PU 3.3 A9 SSI Clock Out
OFE_SER_SDATA I/O I/O PU 3.3 D9 SSI Data In/out
OFE_SER_SBUSY I/O I/O PD 3.3 E7 SSI Busy In/SEN4
OFEGeneral Purpose
OFE_GP_PA0 I/O I/O 3.3 F13 OFE_GP_PA0/Gain SW2
OFE_GP_PA1 I/O I/O 3.3 E13 OFE_GP_PA1/SEN4
OFE_GP_PA2 I/O I/O 3.3 F12 OFE_GP_PA2/SEN3
OFE_GP_PA3 I/O I/O 3.3 G12 OFE_GP_PA3/AlphaSIN
OFE_GP_PA4 I/O I/O 3.3 G11 OFE_GP_PA4/AlphaCOS
OFE_GP_PA5 I/O I/O 3.3 F11 OFE_GP_PA5/PanicIn
OFE_GP_PA6 I/O I/O 3.3 E12 OFE_GP_PA6/ExtINT_
OFE_GP_PA7 I/O I/O 3.3 D11 OFE_GP_PA7
OFE_GP_PB0 I/O I/O 3.3 D14 OFE_GP_PB0/MIOCLK
OFE_GP_PB1 I/O I/O 3.3 E14 OFE_GP_PB1/Land
OFE_GP_PB2 I/O I/O 3.3 F14 OFE_GP_PB2
OFE_GP_PB3 I/O I/O 3.3 G14 OFE_GP_PB3
OFE_GP_PB4 I/O I/O 3.3 C13 OFE_GP_PB4/MIO0/DIGTP1
OFE_GP_PB5 I/O I/O 3.3 B13 OFE_GP_PB5/MIO1/DIGTP2
OFE_GP_PB6 I/O I/O 3.3 D12 OFE_GP_PB6/MIO2/DIGTP3
OFE_GP_PB7 I/O I/O 3.3 E11 OFE_GP_PB7/MIO3
OFEAnalog Supply
Label Function I/O IO PU/D Tol.(V) Loc. Description
OFE_AVDD1P2RFDPD APWR APWR 1.2 A19 Analog Power for RF and DPD (1.2 V)
OFE_AVSSRFDPD AGND AGND A18 Analog Ground for RF and DPD
OFE_AVDD1P2SERVOADC APWR APWR 1.2 A16 Analog Power for Servo ADC (1.2 V)
OFE_AVSSSERVOADC AGND AGND A17 Analog Ground for Servo ADC
OFE_AVDD1P2WOBBLE APWR APWR 1.2 B20 Analog Power for Wobble (1.2 V)
OFE_AVSSWOBBLE AGND AGND C20 Analog Ground for Wobble
OFE_AVDD1P2ADCPLL APWR APWR 1.2 B21 Analog Power for ADC PLL (1.2 V)
OFE_AVSSADCPLL AGND AGND C21 Analog Ground for ADC PLL
OFE_AVDD3P3 APWR APWR 3.3 B14 Analog Power for 2.5V Regulator (3.3 V)
OFE_AVDD2P5CAP AGND AGND A14 Output cap for 2.5V regulator
4-12 2010
2. IC704 (R2A30209SP-W02Z)
: SPINDLE MOTOR AND 6CH ACTUATOR DRIVER
2-1. Block Diagram
4-13 2010
2-2. Pin Function
PIN NO SYMBOL FUNCTION
1 SPIN Spindle control voltage input
2 SL1IN Slide control voltage input 1
3 SL2IN Slide control voltage input 2
4 SPLIM Input terminal for spindle current limit
5 VM2 Motor Power Supply 2(for Slide)
6 SL2+ Slide non-inverted output 2
7 GND GND
8 SL2- Slide inverted output 2
9 SL1+ Slide non-inverted output 1
10 SL1- Slide inverted output 1
11 GND GND
12 U Motor drive output U
13 V Motor drive output V
14 W Motor drive output W
15 TSDFLG TSD ag output
16 COMMON Motor common
17 IPRO2 Input terminal for ACT2 current protect
18 SLLIM Input terminal for slide current limit
19 FG Frequency generator output
20 EN1 Input terminal for enable 1
21 EN2 Input terminal for enable 2
22 VM1 Motor Power Supply 1(for Spindle)
23 SPGS Input terminal for gain select SPM
24 IPRO1 Input terminal for ACT13 current protect
25 ACGS Input terminal for gain select ACT
26 VM3 Power Supply3(for Loading)
27 LO+ Loading non-inverted output
28 LO- Loading inverted output
29 GND GND
30 ACT2- ACT2+ inverted output
31 ACT2+ ACT2+ non-inverted output
32 5VCC 5V Power Supply (for FS,TS,TL)
33 GND GND
34 ACT1+ ACT1 non-inverted output
35 ACT1- ACT1 inverted output
36 ACT3+ ACT3 non-inverted output
37 ACT3- ACT3 inverted output
38 ACT3IN ACT3 control voltage input
41 LOIN Loading control input
42 REF Reference voltage input
4-14 2010
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (SF-BD412)
PIN NO. PIN NAME DESCRIPTION
1 FCS2+
ACT
FOCUSING2+
2 FCS2- FOCUSING2-
3 TRK+ TRACKING+
4 FCS1+ FOCUSING1+
5 TRK- TRACKING-
6 FCS1- FOCUSING1-
7 A-
CL SHIFTER
Stepping Motor A-Terminal
8 B- Stepping Motor B-Terminal
9 A+ Stepping Motor A+Terminal
10 B+ Stepping Motor B+Terminal
11 NC NC
12 NC NC
13 NC/(GND) NC
14 A
PDIC
A output
15 B B output
16 C C output
17 D D output
18 SA SA output
19 SB SB output
20 SC SC output
21 SD SD output
22 SW3 PDIC BD Sub Output Switch Port (L,OPEN)
23 RF+ RF + output
24 RF- RF - output
25 SWB2 SW for PDIC, BD Gain and sleep
26 SWB1 SW for PDIC, BD Gain and sleep
27 VREF_PD PDIC Reference Supply Terminal 2.1V
28 VCC_+5PD PDIC Power Terminal 5V
29 GND_PD GND for PDIC
30 SW 2-Wavelength PDIC DVD/CD/Sleep Changeover SW
31 GND1
LD
HFM IC
Monitor
GND for LD and HFM IC
32 LDI BD LD control for LD,BD
33 LDI CD LD control for LD,CD
34 LDI DVD LD control for LD,DVD
35 GND1 GND for LD and HFM IC
36 TEMP Thermister
37 VCC Vcc for HFM IC
38 MON_CD/DVD Monitor Output for DVD & CD
39 MON_BD Monitor Output for BD
40 SEL_DVD Select Input for DVD Monitor(L:Enable)
41 SEL_CD Select Input for CD Monitor(L:Enable)
42 NC NC
43 NC NC
44 GND1 GND for LD and HFM IC
45 GND_BDBM GND for Back monitor PD,BD
4-15 2010
BLOCK DIAGRAM
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4-16 2010
MEMO

LG BD550 Service Manual

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BLU-RAY DISC PLAYER

3. POWER BLOCK DIAGRAM

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