Complaint Management System

ABSTRACT
The purpose of this project is to provide the complaints for different products and getting reply from the
products handling teams.Customers may have complaints about its products. They will be given an email id for
each product, where they can send an email when they have a complaint to register. The emails will get
converted to complaints and get assigned to the persons handling that product. The complaints can be assigned
to different persons and will get tracked to closure. The person handling the complaint will have the facility to
communicate with the customer via emails through the system
Existing System:
The existing Complaint Management system, In xisting !ystem Customers of the "rgani#ation has to $isit the
"rgani#ation %henever they have any Complaints regarding the &roducts of the "rgani#ation, This wastes lot
"f time %hen ever a customer of the bank re'uires service from the bank he re'uired moving to the bank and
then he re'uired to submit the compliant to the specified officer. The problem is written in paper and will be
submitted at the bank. Then the manager will look after it and then he will take care about the customer(s
problems. )fter that the manager will en'uire and allocate the problem to the specified person in that
department. The person will en'uire the problem and then rectifies it.
Limitations in Existing System
*ere in the existing system the customers need to visit the organi#ation.
The current system is very slow in access.
The complete current system is manual system and it will not provide any kind of security to the data.
Proposed System:
In the proposed system we have the following new implementations+ ,sers of the system, Customers of the
Complaint Management !ystem. *ere again any number of groups can be assumed. The complaints can be
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Complaint Management System
assigned to different persons and will get tracked to closure. The person handling the complaint will have the
facility to communicate with the customer via emails through the system.
The proposed system is automated process of sending re'uest through the web based system. The complaints
can be sent easily by the customer from anywhere. The services are given through the system are through the
email.
Ad'antages o'er Existing System
The )dvantages of the proposed system are+
.The proposed system is completely automated system
The customers can easily access there database
The email facility provides the customer interaction
This also provides security for the customer information
Scope o( t)e Pro*ect:
It scope of the project is to be accessed any where in the organi#ation . the user can enter his details
+rom any internet ,
-od.&es /escription:
The complaint management system contains . modules
/. !ystem )dmin Module
0. &roduct )dmin Module
1. &roduct *andling Team Module
2. Customer Module
.. !ystem Interface Module
01 System Admin -od.&e
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Complaint Management System

The admin can view all the team details and the all the customer details .

21 Prod.ct Admin -od.&e
*e can $iew Complaint details and 3orward Complaint to &roduct *andling Team
!1 Prod.ct 2and&ing Team -od.&e
*e can Communicate with Customer and 4enerate !olution
41 C.stomer -od.&e
*e can view his &rofile and !end Complaint

$1 System 3nter(ace -od.&e
It can internally 4enerates Complain I5
+.nctions
!ystem )dmin Module
&roduct )dmin Module
&roduct *andling Team Module
Customer Module
!ystem Interface Module
A4T2E5T3CAT365+
6ogin to the system through the first page of the application
Change the password after login to the application.
!ee his7her details and change it.
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Complaint Management System
*elp from the system.
+eat.res to 7e imp&emented:
Connection pooling
8ormali#ed database
&revention of duplication login
5esign patterns
Three9tier architecture
Maintainability
asy deployment with )nt script.
xception handling
Client9side validations
System Re8.irement Speci(ication:
So(t9are re8.irements:
%eb &resentation+ *TM6, C!!
Client : side !cripting+ ;avascript
&rogramming 6anguage+ ;ava
%eb based Technologies+ ;85I, !ervlets, ;!&
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Complaint Management System
5atabase Connectivity )&I+ ;5<C
<uild Tool+ )8T
5ebug Tool+ 6og 2;
C)! tool+ =ational =ose, $isual &aradigm, nterprise )rchitect
<ackend 5atabase+ "racle7!>6 !erver7M? !>67M! )ccess
"perating !ystem+ %indows @&70AAA70AA1, 6I8,@, !olaris
;0 %eb7)pplication !erver+ Tomcat7%eblogic7%ebsphere7;<oss74lass 3ish
I5s+ clipse with My clipse plug9ins78et <eans7=)5
<rowser+ I7Mo#illa
2ard9are Re8.irements:
&entium processor 99999999 011 M*B or above
=)M Capacity 99999999 /0CM<
*ard 5isk 99999999 0A4<
3loppy disk 99999999 /.22 M<
C59="M 5rive 99999999 10 *B
D?<")=5 99999999 /AC !tandard
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