GRID GRID

Generation
Telecom
Transmission Distribution Markets Telecom Oil and Gas
e-terrasentinel
Utility Telecom Manager

TELECOM
Generation Transmission Distribution Markets Telecom Oil and Gas
Mastering the complexity of the
utility telecom network
Power utility telecom infrastructures are
becoming ever more complex, integrating
a great variety of assets and covering many
generations of technology:

Transmission, multiplexing and switching

Optical, radio and Power Line Carrier (PLC)
technologies

Core and edge network components

Voice and Data facilities, etc.
Operational management of such a complex
telecom network requires an enhanced Situation
Awareness:

Network alarms and events consolidation

Network supervision through functional
layers visualization

Generic fault identif cation without in-
depth technological expertise
A New Vision of utility telecom
management is necessary

Evolution from flat interconnection of
equipment to a multi-layered infrastructure

Management of the layered infrastructure
merged with the management of inter-
layer services
In many electrical power utilities, telecommu-
nications are moving away from the integrated
activity of the Scada, Protection or Substation
operations into an activity of their own:

The broadband telecom network provides
communication services to multiple
applications and actors

A more formal relationship between the
provider and the multiple users of these
telecom services is required
Communication service users must be assured
of the quality of service that the network is
delivering to their applications:

Service dashboards ref ecting appropriate
Performance Indicators and Metrics

Constant respect of pre-established service
levels defned through SLA (Service Level
Agreement)

Not to be flooded with unnecessary
information on faulty assets and technical
details of the infrastructure

Fault localization by 24/7
network supervision operator
without equipment expertise

Integrated management of
complex multi-vendor networks

End-to-end availability
monitoring and measurement

Reduced down-time and
maintenance costs through
prompt problem management

Rapid deployment irrespective
of networks legacy
technologies

Easy integration of new devices
and systems
Key Features
Service oriented management for power utilities telecom networks
Assuring optimal
communication services
for multiple users
PLC/Radio Optical Fiber Cable
WDM
SDH
Ethernet PDH
IP / MPLS
Ethernet
Communication Service
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Support Service & Voice & Data
Site / Facility & Managemen
Asset & Monitoring
EMS/SCADA
Protection & Control
Functional Overlay View: identication of
causes of network service faults
TELECOM e-terrasentinel
Generation Transmission Distribution Markets Telecom Oil and Gas
An end-to-end, multi-layer, fault management
platform for telecom infrastructure and services
in the Power Utility:

Consolidate alarms and events from
communication infrastructure for real-
time visibility and control

Create customized views by functional layer,
application, geography or technology domain

Generate User Service Dashboards providing
service metrics and performance indicators

Monitor the quality of service and the respect
of the SLA for communication services

A unifed global approach to operation and
maintenance tasks and service management
for the telecom network and its related
assets in the operational environment

Initiate, track and close incident records
associated to fauly assets and services
and assign ownership to relevant actors

Possible integration into Alstom Grid Telecom
maintenance service contracts
Technical data

Functional layer views

Merged approach to
infrastructure and service

Functional overlay for root
cause analysis

QoS Dashboards for each class
of service
Key Points
Merging telecom overlay and service management

Architecture

N-tiers application based on a service
oriented architecture model

OSRed Hat Linux (server) - Windows
XP - Windows 7 (client)

Microsoft .Net 3.5 (client) - Java 1.5
(server) - PostgreSQL (Database)

Multilanguage support

Availability

Redundancy through asynchroneous
data replication

Volume of network alarms

Not limited (multiple acquisition units)

Number of clients

Up to 20 through separate licenses

Alarm management

Alarm Reduction (Deduplication) -
Multiple alarm indications provided
by the same event and element are
removed (grouped) to avoid f ooding
the operator

Alarm Priority and Acknowledge

Alarm Ref nement - Alarms labels
translated into explicit and vendor-
independent language.

Incident management

Task Assignment and Tagging (Assets
and Services)

Service management

Service Availability Statistics
Estimation and User Dashboards

Problem management

Root Cause Analysis - Represent
alarms and events across multiple
layers of infrastructure and service in
order to visualize the root cause of a
problem.

Event reporting and notifcation

Service Level Monitoring with
temporal analysis

Generates triggers on event conditions
(asset and service status, service
availability), which can be used for
different actions (audible alert signal,
SMS, e-mail, etc.)

Security and authentication

Password protected, Role-based
Authorization (RBAC), Encrypted Web-
services
Characteristics of the e-terrasentinel network telecom supervisor
Two examples of e-terrasentinel functional
maps showing SDH Transmission layer
and Access Multiplex layer networks
e-terrasentinel Service Dashboard
providing Service interruption and
Availability data for a particular
group of network users
TELECOM e-terrasentinel
Generation Transmission Distribution Markets Telecom Oil and Gas
Telecom
For further information
please contact:
Alstom Grid Inc.
10865 Willows Rd. NE, Redmond
WA 98052-2502, USA
Tel: +1 (425) 822 6800
e-mail: telecom@Alstom.com
Alstom Grid Worldwide Contact Center
www.Alstom.com/grid/contactcentre/
Tel: +44 (0) 1785 250 070
www.Alstom.com

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GRID GRID
TELECOM e-terrasentinel