Shannon Graup

Steven House
Page




City of Welland Unidirectional
Water Main Flushing:
Proposal Report
Shannon Graup & Steven House



Shannon Graup, BAH
135 Taylor Rd
Niagara-on-the-Lake, ON
L0S 1J0
Shannon.Graup@gmail.com
(905) 641-2252
Jamie Leitch, GISP, A.Sc.T.
GIS Coordinator
Information Services, GIS Services
City of Welland
60 East Main St
Welland, ON
L3B 3X4
jamie.leitch@welland.ca
December 10, 2013


Dear Mr. Leitch,

Re: City of Welland Unidirectional Water Main Flushing

Please accept this letter as our formal submission of the proposal report for the City of Welland
Unidirectional Water Main Flushing project.

The proposal report outlines the project teams understanding of the project and outlines the
many benefits the City of Welland will experience with the successful completion of the project.
The project has been broken down into six main phases beginning in November 2013 and
continuing until project completion in June 2014. The six main phases are; meetings, bi-weekly
progress reports, project understanding, GIS data organization, data analysis and project
summary. Each phase is broken down into tasks with set start and end dates that will ensure
the timely completion of the project.

The project is estimated to cost $33,500.00 with a (+/-) 10% contingency of $3,350.00. The
project team is confident that their combined skills will allow for the completion of the project
within the proposed budget. As with any project some risks and challenges have been identified,
however with mitigation techniques in mind the project team is confident the project will be
completed successfully and to the City of Wellands expectations.

If you have any questions regarding the proposal report submission, please feel free to contact
me by phone (647-921-4930) or e-mail (shannon.graup@gmail.com) at your convenience. I look
forward to receiving your feedback and suggestions.

Sincerely,




Shannon Graup BAH
GIS GM Candidate
S.G/s.g

Enclosures
1) City of Welland Unidirectional Water Main Flushing Project Proposal Report
CC: Steven House
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page i

Executive Summary
The City of Welland is located in the Regional Municipality of Niagara in Southern Ontario. The
City of Wellands Information Services department, more specifically the GIS services
department is responsible for implementing and running the Unidirectional Flushing program.
The City of Welland has implemented the unidirectional water main flushing project as a part of
Wellands clean drinking water quality strategy. Unidirectional flushing (UDF) is the practice of
forcing water through a water distribution pipe segment at higher than normal velocity in one
direction. Water main valves and hydrants are strategically opened and closed in sequences
designed to promote the appropriate flows. The project area of interest in the City of Welland
borders on East Main Street to the south, Ross Street to the east, Downs Street to the north and
River Road to the west.
The successful completion of this project will provide an increased efficiency of the current
unidirectional flushing program in the planning and field operation phases. A working GIS tool in
Manifold System 8.0 will automate the optimal flush route and the production of a map and
unidirectional flushing form for each pipe segment in the flush sequence. The project has six
main phases; meetings, bi-weekly progress reports, project understanding, GIS data
organization, data analysis and project summary. There are three main resource components
associated with the project; data files, software and hardware. The project timeline spans from
October 31, 2013 to June 13, 2014. Throughout this project period, it has been estimated that
project team members will spend approximately 390 hours to complete the project objectives.
Upon completion the budget is estimated at $33,500.00 with a (+/-) 10% contingency of
3,350.00. This project budget has been prepared solely for learning purposes and the client is
not expected to pay any of the proposed project costs. Project team members Shannon Graup
and Steven House are confident that their combined experience will allow for the successful
completion of the project within the scheduled dates to a standard that meets and exceeds the
clients needs.







Note: This project budget has been prepared solely for learning purposes and the client is not expected to pay any of
the proposed project costs. The value of the completion of the Unidirectional Water Main Flushing project is being
donated to the City of Welland on behalf of the project team members, Shannon Graup and Steven House as well as
the project advisor from Niagara College, Mike Wallace.
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page ii

Table of Contents
Executive Summary ..................................................................................................................... i
List of Tables .......................................................................................................................... iii
List of Figures ......................................................................................................................... iii
List of Appendices .................................................................................................................. iii
1.0 Introduction .......................................................................................................................... 1
1.1 Area of Interest ................................................................................................................. 1
1.2 Project Understanding ...................................................................................................... 2
1.3 Project Benefits ................................................................................................................ 2
1.4 Client Overview ................................................................................................................ 2
1.5 Background Work ............................................................................................................. 3
1.5.1 Literature Review ....................................................................................................... 3
2.0 Project Team Members ........................................................................................................ 4
2.1 Shannon Graup, Project Manager, GIS Consultant .......................................................... 4
2.2 Steven House, GIS Analyst & Consultant ......................................................................... 4
2.3 Mike Wallace, Project Advisor .......................................................................................... 4
2.4 Relevant Experience ........................................................................................................ 4
3.0 Project Goal and Objectives ................................................................................................. 5
3.1 Project Goal ...................................................................................................................... 5
3.2 Project Objectives ............................................................................................................. 5
4.0 Methodology ........................................................................................................................ 6
4.1 Work Breakdown Structure ............................................................................................... 6
4.1.1 Meetings .................................................................................................................... 6
4.1.2 Bi-Weekly Progress Reports ...................................................................................... 7
4.1.3 Project Understanding ................................................................................................ 7
4.1.4 GIS Data Organization ............................................................................................... 8
4.1.5 Data Analysis ............................................................................................................. 9
4.1.6 Project Summary .......................................................................................................10
5.0 Project Schedule .................................................................................................................11
6.0 Project Budget ....................................................................................................................12
7.0 Risk Assessment & Challenges ...........................................................................................15
8.0 Project Resources ...............................................................................................................16
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page iii

10.0 Bibliography ......................................................................................................................19
11.0 Appendices .......................................................................................................................20

List of Tables
Table 1: Phase 1.1 Meetings ...................................................................................................... 7
Table 2: Phase 1.2 Bi-Weekly Progress Reports ........................................................................ 7
Table 3: Phase 1.3 Project Understanding ................................................................................. 7
Table 4: Phase 1.4 GIS Data Organization ................................................................................ 8
Table 5: Phase 1.5 Data Analysis .............................................................................................. 9
Table 6: Task 1.5.1 Scripting to Automate Optimal Flush Route ................................................ 9
Table 7: Task 1.5.2 Scripting to automate production of map for each pipe flush ......................10
Table 8: Task 1.5.3 Scripting to automate production of UDF form for each pipe flush ..............10
Table 9: Phase 1.6 Project Summary ........................................................................................10
Table 10: Major Project Milestone Schedule .............................................................................11
Table 11: Major Project Phases ................................................................................................11
Table 12: Project Understanding Cost Breakdown ....................................................................12
Table 13: GIS Data Organization Cost Breakdown ...................................................................13
Table 14: Data Analysis Cost Breakdown .................................................................................13
Table 15: Project Summary Cost Breakdown ............................................................................14
Table 16: Data Files supplied by the City of Welland ................................................................16
Table 17: Project Software requirements ..................................................................................16
Table 18: Project Hardware requirements .................................................................................17

List of Figures
Figure 1: Area of Interest ........................................................................................................... 1
Figure 2: Work Breakdown Structure ......................................................................................... 6
Figure 3: Project Cost Estimation ..............................................................................................12

List of Appendices
Appendix A: Project Terms of Reference ..................................................................................21
Appendix B: Project Overview Statement (P.O.S) .....................................................................23
Appendix C: Project Team Resumes ........................................................................................28
Appendix D: Project Gantt Chart ...............................................................................................36
Appendix E: City of Welland Unidirectional Water Main Flushing Area of Interest .....................38
Appendix F: Automated Flushing Sequence Map ......................................................................39
Appendix G: Automated Unidirectional Flushing Form ..............................................................40

City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 1
1.0 Introduction
Unidirectional flushing (UDF) is the practice of forcing water through a water distribution pipe
segment at higher than normal velocity in one direction in order to; scour sediment and biofilm
from the inner walls of the pipe. Typically, water main valves and hydrants are strategically
opened and closed in sequences designed to promote the appropriate flows.
The following subsections will introduce the project in more detail and will cover such topics as
the area of interest/study area, project understanding and description, project benefits, project
team and client overview, initial background work needed in order to begin the project and a
literature review to provide more knowledge on unidirectional flushing programs.
1.1 Area of Interest
The City of Welland has asked the project team to focus on a specific area of interest which can
be seen in Appendix E and Figure 1. Located to the East of downtown Welland, the project
team will be creating the automated GIS Unidirectional Flushing tool for the neighbourhood
surrounding East Main Street to the south, Ross Street to the east, Downs Drive to the north
and River Road to the west.

Figure 1: Area of Interest
Source: Shannon Graup & Steven House, Niagara College
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 2
1.2 Project Understanding
The City of Welland will be undertaking a unidirectional flushing project throughout its water
distribution network as part of its clean drinking water quality strategy. A GIS tool will be used to
plan the flushing sequences and guide field crews in the closing and opening of water valves
and hydrants.
The City of Welland requires a GIS tool with which the unidirectional flushing program can be
planned and executed. The tool should be; designed in Manifold GIS, easily operated by City
staff, and usable year after year for the unidirectional flushing (UDF) program. Staff should be
able to produce maps and corresponding lists showing which valves need to be opened and
closed, and which hydrants must be used as the outlet for each water main pipe to be flushed.
1.3 Project Benefits
The development of a unidirectional flushing program provides many benefits for the City of
Welland. Compared to conventional water main flushing methods, unidirectional flushing has
many advantages which include; increased sediment scouring, removal of biofilm deposits and
discoloured water and odors, reducing high bacterial concentrations and chemical
contamination and improving water quality. In addition, unidirectional flushing will not only
increase and maintain the life of water mains and pipe segments but will also use up to 40%
less water than conventional flushing methods, (Charles Duncan, 2012). This will help to reduce
the city's overall operating costs and increase city revenue.
The creation of an automated GIS tool, in Manifold 8.0, which will be used to plan the flushing
sequences and guide city field crews, provides an additional set of benefits for the City of
Welland. The automated GIS tool will help improve the efficiency of the Unidirectional Flushing
program in both the planning and field operations. The automation of the production of maps
and associated UDF forms for each flush sequence will save the city additional time and money
and will help aid in the long-term development of an optimal Unidirectional Flushing Program.
1.4 Client Overview
The City of Welland, nicknamed the Rose City, is a city located in the heart of the Regional
Municipality of Niagara in Southern Ontario with a population of 50,631 in 2011 (Statistics
Canada, 2013). In 2011, the city had 21,486 private dwellings with a population density of 624.4
persons per square kilometer with a land area of 81.09 square kilometer, (Statistics Canada,
2013). The City is responsible for revenue collection, local planning, local economic
development, building permits, local water and sewer mains, local streets, fire protection and
parks and recreation, (Welland Community Profile, 2013). Furthermore, the urban area of the
City is serviced by modern piped water and sanitary and storm sewage systems with treatment
facilities.
The City of Wellands Information Services department, more specifically the GIS services
department is responsible for implementing and running the Unidirectional Flushing program.
The main contact within the department with which the project team will be working with is
Jamie Leitch, GISP, A.Sc.T. Jamie is the GIS Coordinator for the City of Welland with
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 3
certifications as a GIS Professional and an Applied Science Technologist. His experience and
expertise in the field of GIS will be a valuable asset to the project team and towards the
completion of the automated Unidirectional Flushing program.
1.5 Background Work
In order to understand the project scope and lifecycle, background work must be carried out. An
initial client meeting provided the project team with a familiarity of the project and the clients
needs and expectations.
The project team was given all necessary data required to undertake and complete the project.
Although all the necessary data files have been acquired, the data is not 100% topologically
clean or correct. Therefore, some cleaning or editing must be done in order to obtain accurate
results from tools such as the Optimal Route function in Manifold 8.0.
The Unidirectional water main flushing project will be carried out using Manifold System 8.0.
The project team will need to proceed with an in-depth exploration of Manifold in order to gain a
familiarity with the GIS tool and to grasp the scripting and query language needed to automate
the GIS tool.
1.5.1 Literature Review
The Unidirectional Water Main Flushing project being completed by project team
members for the City of Welland is working to increase the efficiency in the unidirectional
flushing program in the planning and field operations phases. Jiao, Lio, Sun, Xu, & You
identify unidirectional water main flushing as the practice of forcing water through pipe
distribution segments at higher than normal velocities (2008). Unidirectional water main
flushing can help with the removal of biofilm and sediment in water main pipes (Jiao, Lio,
Sun, Xu, & You, 2008). Conventional flushing techniques are said to do an adequate job
flushing a water main system, and modeling can help engineers to implement
unidirectional flushing in cases where conventional flushing will be unsuccessful (Walski,
Yi Wu, Hartell, & Cullin, 2008).
The City of Welland is implementing the unidirectional flushing program as part of
Wellands clean drinking water quality strategy. The City of Toronto identified the reason
for implementing a unidirectional water main flushing program is to clean water mains
and improve water quality by removing sediment. Unidirectional flushing techniques will
save the City of Welland approximately 40% water volume than conventional flushing
techniques. Many cities have water main flushing programs to help clean out water
mains. The City of Toronto identifies unidirectional flushing programs as the best way to
improve water quality and increase the reliability of distribution systems.

City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 4
2.0 Project Team Members
2.1 Shannon Graup, Project Manager, GIS Consultant
Shannon Graup recently graduated from Queens University in April of 2013 with a Bachelor of
Arts Honours majoring in Geography and gaining a certificate in Geographic Information
Science. Shannon is currently a candidate in the GIS-Geospatial Management program at
Niagara College. She has a summers worth of experience working at the City of Markham as a
GIS Technician where she learned valuable GIS analysis skills in a professional environment.
2.2 Steven House, GIS Analyst & Consultant
Steven House graduated with an Honours Bachelor of Arts in Geography from Western
University in 2012 and is currently completing a GIS-Geospatial Management Certificate from
Niagara College. Steven has a year of work experience with the Region of Niagaras Public
Works Department, working at the Port Dalhousie and Port Weller Wastewater Plants. This
experience has provided him with knowledge and an understanding working with sewer and
pipe distribution systems.
2.3 Mike Wallace, Project Advisor
Mike Wallace has over 30 years experience managing GIS, IT and Access Network projects
with Bell Canada and as an independent consultant through Planview Utility Services. Mike has
been an instructor in the GIS-GM program at Niagara College from September 1998 through
2000 and currently from September 2010. He is a Certified Civil Engineering Technologist with
OACETT and a licensed OLS OLIP with the Association of Ontario Land Surveyors.
2.4 Relevant Experience
The project team has a large amount of relevant GIS experience combined. As Shannon and
Steven are completing their GIS-Geospatial Management post-graduate degrees they continue
to expand their current set of GIS skills. Project team members resumes are attached as
Appendix C.

City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 5
3.0 Project Goal and Objectives
3.1 Project Goal
The project goal for the City of Welland Unidirectional Water Main Flushing project is to help
improve the efficiency of the unidirectional flushing program in the City of Welland in both the
planning and field operation phases. The current unidirectional flushing program is not
automated, meaning that city staff must work to plan out the entire flush sequence, pipe for
pipe. With an automated GIS tool with minimal user entry, a flush sequence can be planned out
by city staff with more efficiency.
The GIS tool will work to plan the optimal flush route, and will automate the production of maps
and unidirectional flushing forms (UDF forms) for each pipe flush in the sequence. Maps and
UDF forms are used during the field operation phases of the unidirectional water main flushing
project by field crews. Each map produced will have road information, the water main being
flushed, water valves, and the flushing hydrant. The unidirectional flushing forms produced will
have the sequence number, flush hydrant ID, valve IDs with instructions regarding whether or
not the valve is open or closed during and after the flush, the minimum flush time and the total
gallons to flush. With the automation of the GIS tool, the Unidirectional Flushing program will
have improved efficiency in both the planning and field operation phases, easing the
implementation of the program year after year.
3.2 Project Objectives
There are three main project objectives associated with the City of Welland Unidirectional Water
Main Flushing project. Each of these objectives or project deliverables will help to increase the
efficiency of the program, achieving the project goal.
The main project objective is to develop a working GIS tool in Manifold GIS 8.0 that will
automate the optimal flush route of a unidirectional flush sequence. This tool will have minimal
user entry required and will help to improve the efficiency during the planning phases of the
unidirectional flushing program. The tool must have proper documentation for any scripts and
queries used to produce the tool as well as methodologies to help city staff operate the tool.
There will also be documentation regarding the logic used during the creation of the process.
The third main objective is to produce flushing sequence maps and UDF forms for each pipe
flush in the area of interest to help guide field crews for the 2013-2014 unidirectional flushing
program.


City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 6
4.0 Methodology
4.1 Work Breakdown Structure
The work breakdown structure of the City of Welland Unidirectional Water Main Flushing project
can be seen in Figure 2. The work breakdown structure lists the main phases of the project and
each task that will be completed. The project is broken down into six main phases; meetings, bi-
weekly progress reports, project understanding, GIS data organization, data analysis and
project summary.

Figure 2: Work Breakdown Structure
4.1.1 Meetings
Meetings are broken into two different sections; advisor and client meetings. Advisory
meetings will be held starting in January 2014 with the project advisor Mike Wallace.
These meetings will take place once every two weeks to discuss the bi-weekly progress
reports. Client meetings have been scheduled monthly to discuss project progress and
to confirm the project is meeting all of the clients needs and expectations. Table 1
shows the proposed start and end dates for phase 1.1, as well as the proposed time and
cost.
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 7
Table 1: Phase 1.1 Meetings
Proposed Start Date Thursday October 31
st
, 2013
Proposed End Date Thursday May 29
th
, 2014
Proposed Time (Person Hours) 22.5 Hours
Proposed Cost (Labour and Materials) $2,045.00

4.1.2 Bi-Weekly Progress Reports
Bi-weekly progress reports will be completed for every advisory meeting and will
summarize project tasks completed during the period since the last advisory meeting. Bi-
weekly progress reports will indicate whether the project is on schedule. Table 2 lists
the proposed start and end dates for phase 1.2, as well as the proposed time and cost.
Table 2: Phase 1.2 Bi-Weekly Progress Reports
Proposed Start Date Thursday January 9
th
, 2014
Proposed End Date Thursday May 29
th
, 2014
Proposed Time (Person Hours) 22 Hours
Proposed Cost (Labour and Materials) $1,650.00

4.1.3 Project Understanding
The project understanding phase is the first main phase of the project. There are eight
main tasks that were completed during this phase. The tasks are as follows; determine
the project life cycle, background research, data acquisition, initial data review, prepare
a PowerPoint for the proposal presentation, the proposal presentation itself, writing the
proposal report and lastly the completion of the proposal report.
Error! Reference source not found. shows the proposed start and end dates for phase 1.3,
s well as the proposed time and costs.
Table 3: Phase 1.3 Project Understanding
Proposed Start Date Friday November 1
st
, 2013
Proposed End Date Monday December 9
th
, 2013
Proposed Time (Person Hours) 43.4 Hours
Proposed Cost (Labour and Materials) $3,255.00

The project life cycle was determined by planning out the entire work breakdown
structure, and examining all tasks that must be completed to complete the project goals.
Background research in the form of a literature review on any previous unidirectional
water main flushing programs was completed to help gain an understanding of what
unidirectional flushing is. Data was acquired from the client on November 1, 2013
directly after the first client meeting. Once the data was acquired team members began
an initial data review. Project members reviewed the data in Manifold system GIS 8.0 to
gain a better understanding of the data components needed during the course of the
City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 8
project. The last four tasks during the project understanding phase consisted of project
team members completing elements of a project presentation and preparing for the final
project report to be completed.
4.1.4 GIS Data Organization
The GIS data organization phase is crucial to the successful completion of the project.
This phase consists of five main tasks to prepare the data for further use in the project.
The proposed start and ends dates, time and costs are listed in Table 4. The tasks are
as follows; determining the number of water mains and valves located in the area of
interest, determining the appropriate flush sequence for the area of interest, identifying
open and closed valves for each pipe flush, completing topology edits in the area of
interest and lastly calculating the water volume of each water main in the area of
interest.
The data acquired from the City of Welland covers the expanse of the entire city, but the
project is only to be completed in a smaller portion of the city; the area of interest. The
first task is to determine which water mains, valves and hydrants are located in the area
of interest and to extract these records from the complete dataset. Once the water
mains, valves and hydrants in the area of interest are isolated the appropriate flush
sequence can be determined. The next task of determining the open and closed valves
for each flush in the sequence can only begin once the flush sequence has been
determined. Topology edits will be made on the data in the area of interest. Hydrants
and all valves must lie on a water line. Hydrants may need to be pushed onto water main
lines while water valves may need to be snapped onto water main lines. The task of
ensuring the topology of the data is clean is crucial to the success of the project. The last
task in the GIS data organization phase is to calculate the water volume of each water
main in the area of interest. To do this the length in meters and the width in millimeters
will be used and the final result will be converted to gallons and added as an attribute to
the water main dataset.
Table 4: Phase 1.4 GIS Data Organization
Proposed Start Date Monday January 13
th
, 2014
Proposed End Date Friday February 14
th
, 2014
Proposed Time (Person Hours) 42 Hours
Proposed Cost (Labour and Materials) $3,150.00


City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 9
4.1.5 Data Analysis
The data analysis phase will be the longest phase of the project. This phase can only
begin once the GIS data organization phase is completed. This phase consists of nine
tasks; scripting to automate the optimal flush route, scripting to produce a map for each
pipe in the flush sequence, scripting to automate the production of a UDF form for each
pipe in the flush sequence, writing documentation and methodologies for any scripts and
queries used in the GIS tool production, documentation for the logic used in the creation
of the process, preparing the PowerPoint presentation, the progress presentation, writing
the progress report and the final progress report completion. Table 5 shows the
proposed start and end dates, time and cost for phase 1.5 of the project.
Table 5: Phase 1.5 Data Analysis
Proposed Start Date Tuesday February 18
th
, 2014
Proposed End Date Friday May 16
th
, 2014
Proposed Time (Person Hours) 232.4 Hours
Proposed Cost (Labour and Materials) $17,430.00

The first three tasks of script writing are the three most intensive tasks of the project.
Completing these tasks will complete the bulk of the work involved with producing the
GIS tool to automate the optimal flush sequence route and to automate the production of
a map and UDF form for each pipe flush in the sequence. Completing these three tasks
will produce the first deliverable for the project; a working GIS tool in Manifold GIS 8.0.
The following two tasks of documentation and methodology are the next two most
important tasks in the successful completion of the project. The completion of these
tasks will produce the second deliverable for the project; documentation and
methodologies to help allow City staff to operate the created GIS tool. The last four tasks
in the data analysis phase consist of team members preparing for and presenting on
project progress and completing a progress report write-up to present to the project
advisor and client. Table 6, Table 7 and Table 8 list the proposed start and end dates,
time and cost for the first three tasks in the data analysis phase. The completion of these
tasks will complete the first deliverable; the creation of a GIS tool in Manifold GIS 8.0.
Table 6: Task 1.5.1 Scripting to Automate Optimal Flush Route
Proposed Start Date Tuesday February 18
th
, 2014
Proposed End Date Friday April 11
th
, 2014
Proposed Time (Person Hours) 70 Hours
Proposed Cost (Labour and Materials) $5,250.00



City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 10
Table 7: Task 1.5.2 Scripting to automate production of map for each pipe flush
Proposed Start Date Monday March 3
rd
, 2014
Proposed End Date Friday April 25
th
, 2014
Proposed Time (Person Hours) 40 Hours
Proposed Cost (Labour and Materials) $3000.00

Table 8: Task 1.5.3 Scripting to automate production of UDF form for each pipe flush
Proposed Start Date Monday March 3
rd
, 2014
Proposed End Date Friday April 25
th
, 2014
Proposed Time (Person Hours) 40 Hours
Proposed Cost (Labour and Materials) $3000.00

4.1.6 Project Summary
The project summary phase is the final phase of the project and consists of five main
tasks. These tasks require team members to prepare a PowerPoint for the final project
presentation, presenting, writing the final project report, submitting the project report to
the project advisor and finally presenting the final deliverables and final project write-up
to the client.
Table 9: Phase 1.6 Project Summary
Proposed Start Date Monday May 19
th
, 2014
Proposed End Date Friday June 13
th
, 2014
Proposed Time (Person Hours) 27 Hours
Proposed Cost (Labour and Materials) $2,025.00


City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 11
5.0 Project Schedule
The Unidirectional Water Main Flushing project began on October 31
st
, 2013 when project team
members had their first client meeting with Jamie Leitch from the City of Welland and the project
is set to be completed by June13th, 2014. Error! Reference source not found. lists major
roject presentation and report milestones and their scheduled completion dates.
Table 10: Major Project Milestone Schedule
Major Project Milestones Scheduled Completion Date
Milestone 1: Project Proposal Presentation / Report December 9
th
, 2013
Milestone 2: Mid-Project Progress Report March 21
st
, 2014
Milestone 3: Final Project Presentation / Report June 13
th
, 2014
Milestone 4: Finished Project Data to Client / Presentation June 13
th
, 2014

The main project phases start and completion dates can be found listed in Table 11. The
meetings phase began promptly with the project start date, as this was the first client meeting.
Both advisory and client meetings will be ongoing starting in January 2014 and will continue
until project completion in late May 2014. Bi-weekly progress reports go hand in hand with
advisory meetings, as each advisory meeting marks the completion of a progress report. The
project understanding phase began on the date of data acquisition (November 1
st
, 2013) and
continued until December 9
th
, 2013 upon completion of the proposal report. The GIS data
organization phase is set to start in early January and continue until early February. The GIS
data organization phase is crucial to the successful completion of the project. The data analysis
phase can only begin once the GIS data organization phase finishes as the data is prepared for
analysis during this phase. The data analysis phase is the longest phase starting in mid-
February and continuing until early May. Once the data analysis phase is completed, the final
project phase, project summary can begin. This phase lasts roughly a month, beginning in mid-
May and continuing until the project completion date of June 13
th
, 2014.
Table 11: Major Project Phases
Major Project Phases
Proposed Start Date Scheduled Completion
Date
Meetings October 31
st
, 2013 May 29
th
, 2014
Bi-Weekly Progress Reports January 9
th
, 2014 May 29
th
, 2014
Project Understanding November 1
st
, 2014 December 9
th
, 2013
GIS Data Organization January 13
th
, 2014 February 14
th
, 2014
Data Analysis February 18
th
, 2014 May 16
th
, 2014
Project Summary May 19
th
, 2014 June 13
th
, 2014

City of Welland Unidirectional Water Main Flushing
Shannon Graup
Steven House
Page 12
6.0 Project Budget
The estimated total cost of completing the Unidirectional Water Main Flushing project is
$33,500.00. This cost includes 13% HST and a (+/-) 10% contingency of $3,350.00. An
estimated breakdown of costs by phase can be seen in Figure 3. Phase 1.1, meetings has been
separated into two separate costs of advisor and client meetings and an extra cost called
Administrative has been added to account for printing of any formal project documents.

Figure 3: Project Cost Estimation
The proposed cost of the project understanding phase is $3,255.00. This phase is the second
most costly of the project, taking place over the course of the first two months. This phase was
completed entirely by December 9
th
, 2013. A breakdown of each tasks proposed costs can be
found in Table 12.
Table 12: Project Understanding Cost Breakdown
Task Name Resources Cost ($)
Determine Project Lifecycle Shannon Graup, Steven House $225.00
Background Research Shannon Graup, Steven House $600.00
Data Acquisition Shannon Graup, Steven House $0.00
Initial Data Review Shannon Graup, Steven House $600.00
Prepare PPT Presentation Shannon Graup, Steven House $150.00
Proposal Presentation Shannon Graup, Steven House $30.00
Write Proposal Report Shannon Graup, Steven House $900.00

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The proposed cost of the GIS data organization phase is $3,150.00. Table 13 lists the individual
costs of each task to be completed during this phase. This phase is the third most expensive of
the project. The GIS data organization is crucial to the successful completion of the fifth and
most important phase, data analysis.
Table 13: GIS Data Organization Cost Breakdown
Task Name Resources Cost ($)
Determine number of water mains and valves
located in AOI
Shannon Graup, Steven House $300.00
Determine appropriate flush sequence for
AOI
Shannon Graup, Steven House $1,050.00
Identify open and closed valves for each pipe
flush
Shannon Graup, Steven House $750.00
Topology edits in AOI Shannon Graup, Steven House $600.00
Calculate water volume of each water main
in AOI
Shannon Graup, Steven House $450.00

The Data Analysis phase is the most costly phase in the project. The total estimated cost is
$17,430.00. The majority of project work will be completed by project team members during this
phase and the three deliverables will be completed in full at the ending of the phase. Table 14
lists the costs of each individual task during the data analysis phase. It can be seen that the task
of scripting to automate the optimal flush route is the most costly, followed by the tasks of
scripting to automate the production of a map and UDF form for each pipe flush.
Table 14: Data Analysis Cost Breakdown
Task Name Resources Cost ($)
Scripting to automate optimal flush route Shannon Graup, Steven House $5,250.00
Scripting to automate production of map for
each pipe flush
Shannon Graup, Steven House $3,000.00
Scripting to automate production of UDF form
for each pipe flush
Shannon Graup, Steven House $3,000.00
Write script and query documentation and
methodologies
Shannon Graup, Steven House $3,000.00
Write documentation for logic used in
creation of the process
Shannon Graup, Steven House $1,500.00
Prepare PPT Presentation Shannon Graup, Steven House $300.00
Project Progress Presentation Shannon Graup, Steven House $30.00
Write Progress Report Shannon Graup, Steven House $1,350.00

The project summary phase has an estimated cost of $2,025.00. This phase consists of project
team members preparing the final project report and presentation. This is the closing phase of
the project ending with delivering the project deliverables and report to the client. Table 15 lists
the costs of the individual tasks in the final project phase, project summary.
City of Welland Unidirectional Water Main Flushing
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Table 15: Project Summary Cost Breakdown
Task Name Resources Cost ($)
Prepare PPT Presentation Shannon Graup, Steven House $450.00
Final Project Presentation Shannon Graup, Steven House $75.00
Write Final Project Report Shannon Graup, Steven House $1,500.00

Note: This project budget has been prepared solely for learning purposes and the client is not
expected to pay any of the proposed project costs. The value of the completion of the
Unidirectional Water Main Flushing project is being donated to the City of Welland on behalf of
the project team members, Shannon Graup and Steven House as well as the project advisor
from Niagara College, Mike Wallace.

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7.0 Risk Assessment & Challenges
As with every professional project, there are inherent risks and challenges that may drastically
affect the outcome or success of the project. The project team is fully aware that even a small
error in the course of the project may cause considerable setbacks and time delays. Therefore,
the project team has brainstormed numerous possible risks that may occur during the course of
the work term.
One major risk that is critical to the success of the project is the assumption that the
unidirectional water main flushing methodology is understood in its entirety. It is important for
the project team to understand the flushing sequence and methodology because if a mistake is
made in the automated GIS tool regarding the opening and closing of valves, the consequences
could result in loss of water to certain houses or whole streets.
There are a number of minor risks and challenges that the project team will also face and these
include but are not limited to the following:
Risks & Challenges:
Assumption that the project team understands the requirements in its entirety
Underestimation of the durations for project tasks which can delay the entire project
Conflicting schedules between project members
Time Constraints:
Each project milestone has a hard due date and the final project must be completed in its entirety
before June 2014
Varying conflicts regarding schedules between client and project team members may cause delays
or setbacks in the completion of the project
Resource Constraints:
Computers may not be available at all times or when needed
Possibility of data corruption throughout the entire life cycle
Potential for improper storage space capacity

The project team has developed mitigation strategies to overcome any of the potential risks and
challenges that were outlined above. Our client, Jamie Leitch and his colleague James ONeill
have offered their time and assistance to help work out any issues with the flushing sequence
and project requirements. To account for the underestimation of the duration for project tasks,
the project team has built slack into the project schedule; for example, winter and spring
semesters have a week long break that have been scheduled as vacation. In the case of project
setbacks, this time will be utilized to bring the project back on schedule. In order to deal with the
possibility of conflicting schedules between project members, the team has coordinated their
class schedules for the upcoming terms to align as to avoid conflict. To complete the project
before the June 2014 deadline, good project management and schedule planning is needed. A
work breakdown structure was created to guide the project team through all stages of the
project and if followed, the project will be completed on time and on budget. In case of data loss
or corruption, project team members have ensured that a copy of the original data has been
kept intact and any project work will be continually backed up.
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8.0 Project Resources
There are three main resource components needed for the completion of the project. The three
components are; data files, software and hardware. The application and use of all three
components are critical to the success of the project. All of the necessary data files to complete
the project can be found listed in Table 16. The data files have been supplied by the City of
Wellands Information Services, GIS department. These data layers will be used in the
automation of each flushing sequence map and UDF forms.
Table 16: Data Files supplied by the City of Welland
Data Files:
Water Main Distribution Layer
Water Main Valves Layer
Hydrants Layer
Road Centre Lines Layer
Civic Address Points Layer
Parcels Layer

The main piece of software that the project team will utilize to create the working GIS tool is
Manifold System 8.0. The software requirements and their descriptions and functions in the
Unidirectional Water Main Flushing project can be found in Table 17, and the project hardware
requirements can be found listed in Table 18.
Table 17: Project Software requirements
Software Required: Description/Function:
Manifold System 8.0 This tool is the most critical resource required
in order to carry out the project and therefore
must be understood by both members of the
team
Manifold will be used to create the working
GIS tool;
To create the automated flush sequence
map and UDF forms
Microsoft Office Suite:
Microsoft Project






Microsoft Excel




Microsoft Word

Microsoft Project will be utilized as a key
project management tool for planning the
project scope and lifecycle
A Gantt chart will be made using
Microsoft Project to determine project
costs as well as individual task durations
and timelines
Microsoft Excel will be utilized for statistical
analysis and data calculations
Charts and diagrams will be made to
express the statistical data in a concise
and meaningful manner
Microsoft Word will be used to write the
City of Welland Unidirectional Water Main Flushing
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Microsoft PowerPoint
progress and final reports
Utilized to document repeatable
methodology of the GIS for City Staff
Microsoft PowerPoint will be used for project
presentations for our clients and advisors

Table 18: Project Hardware requirements
Hardware Required: Description/Function:
Desktop Computers

Supplied by the Project Team and Niagara
College
Professional Printer

Will be used to print the bi-weekly progress
reports, maps, and final report
Supplied by Niagara College
Car Used for Client Meetings


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9.0 Closure
The Unidirectional Water Main Flushing project for the City of Welland will be a difficult yet
ultimately rewarding project. The project team is looking forward to successfully fulfilling the
mandate of the project and will work professionally to satisfy all of the clients needs.

The project life cycle is estimated to take 8 months between November 2013 and June 2014
and has an estimated cost of $33,500.00 with a (+/-) 10% contingency.

The project team is confident that the decision by the City of Welland to retain our services to
undertake the Unidirectional Water Main Flushing project is ultimately the correct choice. With
our extensive academic knowledge in the fields of geography and GIS and previous work
experience in GIS and water and sewer pipe distribution systems, we feel we will be successful
in completing the project on time, on budget and to the clients expectations.


City of Welland Unidirectional Water Main Flushing
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10.0 Bibliography
Charles Duncan, P. (2012). Developing Unidirectional Flushing Programs.
City of Toronto. (n.d.). Watermain unidirectional flushing (UDF). Retrieved December 2013, from
City of Toronto: http://www.toronto.ca/311/knowledgebase/90/101001062690.html
Jiao, W.-h., Lio, Z.-q., Sun, J.-m., Xu, H.-f., & You, Z.-l. (2008). Study on Unidirectional Flushing
of Water Distribution System. China Water & Watershed.
Statistics Canada. (2013, 1 18). Retrieved from Statistics Canada:
http://www12.statcan.ca/census-recensement/2011/as-sa/fogs-spg/Facts-csd-
eng.cfm?LANG=Eng&GK=CSD&GC=3526032
Walski, T., Yi Wu, Z., Hartell, W., & Cullin, K. (2008). Determining the best way to model
distribution flushing. World Environmental and Water Resources Congress, (pp. 1 - 10).
Welland Community Profile. (2013, January 1). Retrieved from The City of Welland's
Community Profile 2013: http://www.welland.ca/EDC/profile/aIntroduction.pdf




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11.0 Appendices

City of Welland Unidirectional Water Main Flushing
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Appendix A: Project Terms of Reference
Project ID: 201314-07 (for our office use only)
Contact Person & Organization Details
Contact Person Name: Jamie Leitch
Title: GIS Coordinator
Telephone: 905-735-1700 ext 2302
Fax: 905-732-1919
Email: Jamie.leitch@welland.ca
Organization Name: City of Welland
Address: 60 East Main St, Welland, ON L3B 3X4
Website: www.welland.ca
Date: 9/3/2013

City of Welland Unidirectional Water Main Flushing
Project Details
Project Background
Project Problem/Opportunity: Unidirectional flushing is the practice of forcing water through a water
distribution pipe segment at higher than normal velocity in one direction in order to scour sediment and
biofilm from the inner walls of the pipe. Typically, water main valves and hydrants are strategically opened and
closed in sequences designed to promote the appropriate flows. The City of Welland will be undertaking a
unidirectional flushing project throughout its water distribution network as part of its clean drinking water
quality strategy. GIS will be used to plan the flushing sequences and guide field crews in the closing and
opening of water valves and hydrants.
Business Goal: The deliverables will improve the efficiency of the unidirectional flushing program in the
planning and field operations phases.
Primary Project Objectives [Provide a list of the project objectives.]
Develop a GIS tool, documentation, and repeatable methodology using Manifold GIS for City staff to be
able to plan the unidirectional flushing program from year to year. The solution should allow City staff to
plan the flushing programs and produce the map products for field crews autonomously and
automatically.
Produce map products to guide field crews in the opening and closing of the appropriate valves and
hydrants in order to produce desired results for the 2013/2014 flushing program. City staff must be able
to recreate the maps as necessary.

Primary Project Deliverables [Provide a list of the project objectives.]
Working GIS tool (scripts, methodology, queries, etc) in Manifold GIS.
Documentation and repeatable methodology to allow City staff to operate the GIS tool.
Unidirectional flushing sequence maps (in Manifold GIS) for 2013-2014 program to guide field crews.
City of Welland Unidirectional Water Main Flushing
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Requirements
Number of students required to
complete the project:
At least 1
Equipment required (if any): GPS, transportation, desktop computer, printers, etc
Data required (if any): Provided by City of Welland.
Software required (if any): Manifold GIS 8.x (most recent update), standard office software, email, etc
Confidentiality Student(s) will be required to sign data license and confidentiality agreement.



City of Welland Unidirectional Water Main Flushing
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Appendix B: Project Overview Statement (P.O.S)
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Appendix C: Project Team Resumes
Shannon Graup
47 Notley Place Toronto Ontario M4B 2M7
647-921-4930 shannon.graup@gmail.com
Personal Profile
I am currently enrolled in the Geographic Information Systems Geospatial Management post-graduate
program at Niagara College. Through this program I look forward to developing a more rounded set of
GIS skills. I would like to gain work experience in a professional environment where my skills are
challenged on a daily basis. I enjoy meeting and interacting with new people. I am punctual, trustworthy,
and hardworking. I am proficient in MS Word, Excel, PowerPoint and ESRI ArcGIS 10.1 software.
Employment History
Sobeys, 207 Queens Quay, Toronto, ON July 9 Aug 31, 2013
Deli & Hot Foods Clerk Deli Department
Open & close hot foods case
Monitor food temperatures according to food safety standards
Serve customers hot foods case & deli counter
End of shift clean up

City of Markham, Markham, ON May 14 Aug 31, 2012
GIS Technician - Summer Student
Mapping Projects
GIS Analysis
Update and maintain datasets
Digitizing new ponds throughout City
Updating the City building feature class
o Identifying new buildings
Updating attribute information on datasets

Muscle Up Canada, Toronto, ON Summer, 2006 - 2012
Salesperson - Annual CanFitPro Tradeshow
Selling/recommending workout products
Cashier

Womens Fitness Clubs of Canada, Toronto, ON Summer, 2012 & 2011
Babysitter Gym childcare facilities
Record member attendance with receipt information
In charge of up to 6 children at a time
Responsible for activities (crafts, games)
Responsible for end of day clean up

Vinnys Burger Shop, Kingston, ON Sept 2010 Mar 2011
Cashier & Condiments
Greet customers and take orders
Cashier; complete debit and credit card transactions
Top burgers with condiments

Kaplan Canada/Kaplan Test Prep, Toronto, ON Fall, 2006 - 2010
Assistant - World MBA Annual Tour Event
Registered participants
City of Welland Unidirectional Water Main Flushing
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Collected entrance fee
Education
Geographic Information Systems Geospatial Management, Niagara College (September 2013
June 2014, Expected)

Bachelor of Arts, Honours in Geography, Certificate in GIS, Queens University
Relevant Course List
GPHY240: Introduction to Qualitative Methods in Geography
GPHY242: Remote Sensing 1: Image Interpretation and Measurement
GPHY243: Geographic Information Science
GPHY247: Introduction to Quantitative Methods in Geography
GPHY342: Remote Sensing 2: Digital Image Processing
GPHY345: Spatial Analysis
GPHY346: Environmental Modeling
GPHY348: Application Design and Customization in GIS
CISC101: Elements of Computer Science
GEOL333: Terrain Evaluation

Graduated Grade 12, Birchmount Park Collegiate Institute, BEAP (Birchmount Exceptional Athlete
Program)
Skills
Proficient in Microsoft Word, Excel and PowerPoint
Proficient with ArcGIS Desktop 9.3, 10.0 & 10.1
Experience with Python coding in ArcGIS Desktop
Experience using and building Models in ArcGIS Desktop

Awards
Bronze B award received in grade 12
Ontario Scholar in Grade 9, 10, 11, and 12
Award for highest mark in Grade 9 Science
Achieved Gold level tests for Dance, Skills, Freeskate and Interpretive in Figure Skating

Volunteer Experience
Connected in Motion, CIM Ambassador 2012 - Present
Assist and volunteer in running Connected in Motion Events

East York Skating Club, Judge/Assistant 2006 - 2008
Judged Figure Skating events at annual Club Competition

Juvenile Diabetes Research Foundation, Fundraiser & Participant 2003
Walked in the JDRF Walk to Cure Diabetes
Interests & Achievements
Geography Department Student Council executive member, Queens University 2011/2012 &
2012/2013
Canoeing, Camping, Figure Skating, Ballet, Reading


City of Welland Unidirectional Water Main Flushing
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STEVEN D. HOUSE
| (289)-668-4679 | (905)-934-9868 |
| shouse905@gmail.com | shouse5@alumni.uwo.ca |
| http://www.linkedin.com/in/stevendhouse |

EDUCATION

GIS-Geospatial Management Graduate Certificate in progress Niagara-on-the-Lake, Ontario
2013-2014
Niagara College
Honors Bachelor of Arts in Geography London, Ontario
2008-2012
Western University


WORK EXPERIENCE

Region Municipality of Niagara Public Works - Wastewater
2011-2013
- Lawn Care and Maintenance Crew St. Catharines, Ontario
Lawn and maintenance labourer for the Port Dalhousie and Port Weller Wastewater plants.
Responsible for grass cutting on heavy machines and landscaping duties throughout both plants.
Provided general and sophisticated industrial and commercial cleaning duties.
Delivered and transported sensitive wastewater samples and reports to labs for testing.
Assisted plants operators in collecting and preparing wastewater samples for lab testing.
Observed wastewater treatment systems and processes using SCADA equipment.

Dollarama Plus Canada
2009-2010
- Merchandiser/Inventory Shipping & Receiving Niagara Falls, Ontario
Assisted general manager in completing daily cash balance sheets and log records.
Shipped and received daily inventory and completed daily, weekly, and monthly inventory
records.
Stocked, replenished, & tidied product shelves.
Provided customers with excellent customer service and product knowledge.

Sportchek Canada
2007-2009
- Sales Associate/Customer Service Rep. St. Catharines, Ontario
Sold retail products (on commission) to customers to meet daily selling quotas.
Provided customers with customer service and helpful product knowledge in a polite and
friendly manner.
City of Welland Unidirectional Water Main Flushing
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Stocked, replenished, and tidied shelves in the store and warehouse and set up product
displays.
Provided general cleaning duties and light maintenance work around the store.

VOLUNTEER EXPERIENCE

Niagara Community Services Food Bank
2004-2008
- Organizer/Labourer St. Catharines, Ontario
Organized, loaded and unloaded food and toy delivery trucks.
Sorted and stocked food and toy items in the warehouse for delivery.
Provided general cleaning duties in the warehouse.


TECHNICAL SKILLS

Proficient use and skill in a wide variety of GIS-related and computer programs:
Microsoft Office Suite Microsoft Word, Excel, PowerPoint, & Access
ArcGIS Software ArcMap, ArcCatalog
MapInfo v12 Professional
Basic knowledge using Manifold GIS and AutoCAD software.
Basic knowledge using PCI and SPSS for statistical analysis.
Able to create and recreate cartographic maps using various computer programs.

ACHIEVEMENTS

Deans Honors List: Western University 2010-2012
St. Catharines Rotary Club Medalist: 2007-2008
High Honors Standing: Lakeport High School 2004-2008
6X Softball Champion, 2X Hardball Champion: St. Catharines 1998-2006

REFERENCES AVAILABLE UPON REQUEST







City of Welland Unidirectional Water Main Flushing
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Michael Wallace

Profile
Experienced in IT Operations Support, Business Intelligence, Geomatics and Telecom Operations.
Developing and implementing effective business processes. Consulting with internal and external clients
to define Business Intelligence and Geomatic requirements and translating business and functional
requirements into solutions. Developed business cases for projects by analyzing the requirements,
feasibility, costs, risks, design and specifications and recommending technical solutions and time
estimates. Background in Telecom Access Network design and maintenance. Focus on project
management, consulting, and design. Exceptional combination of technical and communication skills.
Effective mediator between programmers, end users, and clients. Influential team leader with intrinsic
talent for conceptualizing and communicating vision, empowering team members and fostering
consensus and cohesion for achievement of common goals.

Employment Experience
Niagara College 2010 Present

Professor (Partial Load) Geographic Information Systems,
Instructed the GIS as a Profession and Thesis Planning Course (GISC9302).
This course serves as an introduction to professionalism in the business of GIS and Geomatics and
focuses on the practical application of Project Management principals and professional standards for
communication and documentation required to deliver a GIS project from conceptualization to completion.
Instructed the Foundations of Mapping and Cartography Course (GISC9118)
Utilizing AutoCAD, MapInfo Professional, and Manifold System, to explore, discover and create superior
quality cartographic products to communicate the results of spatial analysis by incorporating theory with
practical exercises.).
Thesis Project Development (GISC9309), Applied GIS Thesis (GISC9310)
Advisor for Student GIS Thesis Projects where students acting as a professional GIS consultants, apply
project management best practices recommended by the PMI, the GIS knowledge and skills learned
from other courses in the program to formally deliver the results and achievements, findings, and
recommendations of their Thesis Project to a real client.
Cad and GIS (GISC9305) redeveloped and instructed the course which focuses on AutoCAD Map 3D
and working with source data from other GIS platforms. Covering the concepts of basic geometry, Object
and Attribute Data, Importing and exporting to other GIS formats, working with and stylizing Feature
sources (ERSI and other) and attaching source drawings, raster images and building and working with
topologies.
Planview Utility Services July 2013 Present
GIS Consultant to Ontario One Call Locate service
Contact and assess ON1Calls new member buried infrastructure locations (Municipal, Telecom,
Wind Generation, Industrial and Educational Institution underground facilities)
Provide instructions to GIS technical team to build accurate representations for the ON1Call GIS
based Utility Locate system.

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Crann and Associates
Sept 2012 June 2013
GIS Consultant to Ontario One Call Locate service
Contact and assess ON1Calls new member buried infrastructure locations (Municipal, Telecom, Wind
Generation, Industrial and Educational Institution underground facilities)
Provide instructions to GIS technical team to build accurate representations for the ON1Call GIS
based Utility Locate system.

Bell Canada 1979 2009
Associate Dir. IT Operations - Service Transition, Bell Canada IT 2008 - 2009
Managed a department of 3 IT Managers that oversaw the transition of Bells Business Intelligence
Project Delivery program into IT Service Operations. Developed and implemented a ITIL V3 based
Service Transition process and applied to a $15 M program. Three projects on Bell Canadas
overall Top 35 Project list
Review / mitigate design impacts to BI systems and support processes
Manage Change Management process schedule and implementation criteria
Insured compliance with business requirements and ability to commit to predictable service levels
Associate Dir. IT Operations - Business Support, Bell Canada IT 2004 - 2008
Managed a department of 12 IT Managers and Associates who provided Level 1 and 2 Support for the
Business Intelligence systems and applications and provided BI Adhoc Reporting Services to Bell
Business Community, Developed an Account Manager approach to create an enhanced IT Support
experience. Provided BI information and opportunities and solutions to key individuals and groups within
Bell Canada Enterprises Marketing, Regulatory, Finance, Operations.
Level 1 Support desk (Phone, e-mail, Web) triage business community communications for the
Business Intelligence Services group, direct system incidents to proper support group for
resolution, manage system access (ID), BI application training
BI Adhoc Reporting Services - worked with internal clients to determine their business requirements
and needs. Developed a plan of action, project time line and negotiated costs of each proposal
(approx 200/year)
Developed BI Communications plan Web site, Newsletters, Customer Survey
Recognized by IT Group President for high Employee Value score in Corporate Survey in 2007

Associate Dir. IT Operations Delivery Planning, Bell Canada IT 2001 - 2004
Provided preliminary project cost and time assessments for Business Intelligence Delivery Program
leveraging Enterprise Data Warehouse and Geomatic solutions to key individuals and groups within Bell
Canada
Lead the Business Solutions Engineering team in providing Business Intelligence and Geospatial
solutions to organisational groups within Bell Canada.
Worked with internal clients to determine their processes and needs. Developed a plan of action,
project time line and negotiated costs of each proposal.
Maintained effective Business Relations with Client groups to ensure the desired end results,
project timing and costs were delivered to the original plan.
City of Welland Unidirectional Water Main Flushing
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Associate Dir Business Solutions, Bell ActiMedia 2000 - 2001
Led a 4 member of team of Account Mangers to develop Geomatic solutions for internal and external
clients. Responsible to plan, develop and implement a marketing plan for GIS solutions within Bell
Canada and external markets
Assessed the clients processes and acted as the Access Network Provisioning client interface
assessing, proposing, and managing GIS services to address client needs, leading to successful
implementations of projects and satisfied customers.
Key clients Network Provisioning and Planning, 9-1-1, Ontario Provincial Police, Niagara Region
Ambulance Service
Exceeded revenue targets

GIS Consultant GeoSolutions, Bell Canada 1998 1999
Developed Geomatic solutions for internal Bell clients, Negotiated land base maintenance contracts with
Provincial Government Ministries, Municipalities, Utilities and Private parties
Developed solutions for Access Network Provisioning, 9-1-1 PERS rollout
Negotiated a data sharing contract with Ministry of Natural Resources resulting in the successful
implementation of a Bell driven GIS system.

Landbase Manager (Ontario) GeoSolutions, Bell Canada 1996 1997
Managed a team of 5 technicians responsible for the maintenance of 697 geomatic exchange maps
Developed and implemented the Landbase maintenance process
Supervised updating of 1500 new subdivisions and road realignments annually, through effective
management and assignment realignments, the team was able to handle a 30% increase in workload
with 15% less staff.
Managed the project upgrading of 149 exchange maps map in a key upgrade project. The project
was completed 20% below budget costs

Niagara College 1997 1999
Lecturer (part time while working at Bell)
Designed, prepared a course curriculum and instructed the GIS Project Management Course (GEOG
112) for the Geographic Information Program at Niagara College.
Recognized from both students and department head for the course content and training presentation
style from both students and department head for the course content and training presentation style

IMAP Project - GIS Landbase Team, Bell Canada 1991 1995
Member of project team responsible for developing and delivering a digital land base of Bell Canada's
service area for the IMAP Facilities Management project. The files were delivered on time and on
budget. At the time, the IMAP conversion project was one of the largest Geomatics Facilities
Management projects successfully completed in North America.

Telecommunications Operations, Bell Canada 1979 - 1991
Access Network and Construction Budget Mgr Hamilton/Niagara/Brantford
Construction District Office Assistant
Access Network Facilities Mgr designed cable network for Markham, Stouffville, Unionville,
Gormley, Claremont exchanges
City of Welland Unidirectional Water Main Flushing
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Cable Test Centre Mgr Niagara
Cable Mtnce Mgr Niagara
Contract Inspector Niagara
Cable Repair Technician - Niagara


Professional Affiliations
Association of Ontario Land Surveyors OLS OLIP
OACETT - CET (Civil)
Education

Mohawk College, Hamilton Civil Engineering Technology
Brock University, St. Catharines Business
Niagara College, NOTL Part-Time Teacher Development Program
Niagara College, Welland Object Orientated Programming C++
Sir Sanford Fleming College, Lindsay GIS Infrastructure Management
Pink Elephant / Loyalist College, Burlington ITIL V3 Foundations
Queens University, Kingston GPS Workshop
Pape and Assoc. Toronto Introduction to Project Management
GIS/LIS Minneapolis, Minnesota Infrastructure Management
AM/FM Conference, Nashville Tenn. GIS Data Distribution

Bell Professional Development Leadership Agility
Leadership in Action
Communicating to Influence Change
Coaching for Results
Access Network Design
City of Welland Unidirectional Water Main Flushing
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Appendix D: Project Gantt Chart





















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Appendix E: City of Welland Unidirectional Water Main Flushing Area
of Interest


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Steven House
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Appendix F: Automated Flushing Sequence Map

City of Welland Unidirectional Water Main Flushing
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Appendix G: Automated Unidirectional Flushing Form