Developing - 2 (Demonstrates the behavior on some occasions) Advanced - 3 (Demonstrates the behavior on most occasions) Leading - 4 (Consistently demonstrates the behavior on all occasions) Strategic Thinking 1 Prioritizes tasks based on understanding of functional goals 2 Keeps himself/herself updated with latest trends in the industry 3 Takes the intiative to improve existing performance 4 Works with the team to set individual goals in line with functional goals 5 Monitors the work of the team to ensure alignment with functional/ departmental goals Nurturing Innovation 1 Is willing to experiment with new ideas & processes (within framework) 2 Adjusts his/her way of doing things to be more effective 3 Is open to new ideas and suggestions from others 4 Leverages networks to keep himself/herself updated with best practices in the industry 5 Constantly attempts to enhance existing processes within the team Communicating with Impact 1 States views clearly and consistently 2 Escalates issues in order to ensure timely resolution 3 Asks appropriate questions in order to find out others' views and check their understanding 4 Builds consensus among differing opinions within the team 5 Has open and candid discussions with the team Building Organizational Capability 1 Proactively seeks feedback on self from others 2 Takes the initiative to share work-related experience with peers 3 Shows willingness to learn from others & applies the learning in various situations 4 Provides guidence, suggestions to the team to develop on the job 5 Ensures new team members are inducted and integrated into the team seamlessly Client Service Excellence 1 Driven by focus on results & the client 2 Acts promptly to resolve customer concerns 3 Strives to view the situations from the point of view of the client Competency Assessment Questionnaire 4 Takes the initiative to take feedback from the customer about service/quality of products & acts on it 5 Regularly checks with the client to ensure client satisfaction is maintained at the highest level Business Health & Results 1 Remains focused on the goals despite obstacles 2 Consistently achieves his/ her targets with minimal supervision 3 Ensures existing processes are followed with no deviation. 4 Sets challenging goals for the team 5 Creates & communicates a growth agenda for the team Building Partnerships 1 Takes the effort to build rapport with co-workers within & across teams 2 Seeks opportunities to help & support others in the team 3 Utilizes skills of other team members to deal with day to day challenges 4 Ensures effective relationships within the team are maintained 5 Helps the team members to develop their own networks by introducing them to significant members in the organization Working with Differences 1 Demonstrates openness to change 2 Works effectively with people from diverse backgrounds 3 Shows an inclination to learn about other (cultures, backgrounds, customs etc.) 4 Suspends judgement until enough information about the person/situation becomes available 5 Proactively shares knowledge and experiences about diversity with team members