9523 University Terrance Dr. Apt. G | Charlotte, NC 28262 | 704.213.1527 | tqshay@gmail.com
Advanced Repair Agent, Geek Squad Ten years of technology support including five years of web design and management. Primary areas of concentration include: Hardware & Software Support Analysis &Problem Resolution Multimedia Presentations Website Design & Management Building Computer Labs Tutoring & Class Instruction Oral and Written Communications Database Design & Maintenance Data Analysis & Reporting Social Media Utilization
Education: BS Computer Science (Expected 07/2015), University of North Carolina at Charlotte AAS Computer Programming (2011), Rowan-Cabarrus Community College Completed coursework to receive A+Certification, 2006 Experience: Customer Service / Consultation / Advanced Repair Agent, Geek Squad 2012 - Present Providing first level support to clients regarding a wide range of technologies and platforms Application of technical knowledge to support new technologies with little formal training Finding innovative and timely solutions for issues presented by clients Clear communication with clients in order to problem solve effectively
Technical Manager, Radio Free Charlotte 2012 - 2013 Building website for live-audio streaming and dynamic content generation using WordPress and mySQL Integrating listener call system and music scheduling system Providing hardware technical support Acting as liaison between Radio Free Charlotte and SUARIT Utilizing social media for marketing and communications
Web Manager, NinerOnline (UNC Charlotte Student Niner Media) 2011 - 2013 Managing and training a staff of 6 Overseeing all technical aspects of NinerOnline.com Performing regular maintenance of website and workstations Providing PHP, mySQL, HTML and CSS coding Advising other Student Niner Media departments on technical issues Utilizing social media for marketing and communications Collaborating with campus IT to assure their updating methods of iMAC and video software will not cause any data issues Quinn Shay Page 2 9523 University Terrance Dr. Apt. G | Charlotte, NC 28262 | 704.762.1527 | tqshay@gmail.com
Freelance Technology Support (Analysis, Support, Repair, and Education) 2002 - 2012 Diagnosed, repaired, and built hardware including desktop and mobile devices Provided fresh software installations, updates, upgrades, and general support Designed and assembled multiple LAN and wireless networks Provided one on one tutoring and taught basic computer skills classes Built full computer labs for two schools and a church Developed multimedia presentations for local churches and homeschool groups
Capstone Project / I nternship (Rowan-Cabarrus Community College) 2010 - 2011 Assisted help desk support group Applied full life cycle software development Provided problem analysis and solutions Designed Android based application for college Created software to interact with college LDAP server that preformed password updates and provided expiration notices Effectively documented all work for future support
Technical Manager, Station112 (online radio) 2006 - 2011 Supplied help desk support for listeners Designed, coded, and maintained website to provide product using DotNetNuke, HTML,PHP, JavaScript, CSS, SQL, and VB.net Created and maintained database Analyzed and reported listener trends Generated and optimized play scheme algorithms Managed artist relationships and communications Technical Skills: Software: MS Office Suite 2010/2013, jGRASP, Visual Studio 2010, CodeBlocks, Dev C++ Browsers: Google Chrome, MS Outlook, Internet Explorer, Firefox, Safari Web: HTML, PHP, CSS, DotNetNuke, WordPress, Adobe Dreamweaver, NoPad++ Prezi, Google Apps for Education suite Database: MS Access 2007, SQL, mySQL Languages: Java, Javascript, C++, COBOL, Visual Basic, VB.NET, C#, Ruby, Windows PowerShell Operating Systems: Windows 7/8, Windows and Linux console interface
4.1 Write HTML Code That Displays Three Hyperlinks To Different Websites. The Websites Should Open in A New Window When The User Clicks On The Hyperlinks