User Manual: Analyze

Analyze – User Manual
Analyze
User Manual
VERSION 1.0
© ITTI Pvt. Ltd. All rights reserved. Page 1 of 57

RECORD OF CHANGE
Version Date Change/Description Prepared/ Approved by
# Changed by
1.0 24/07/2008 Initial Shuvankar, Rajesh,
Deepak, Pijush,
Sabin
2.0 27/11/2008 Dashboard, Feedback Status Report, Deepak.
User Group Master Changes added.
Forgot Password Added.
Parameter Master Removed.


Table of Contents
1.0 Login.........................................................................................................................5
2.0 Home Page....................................................................................................................6
3.0 Masters...................................................................................................................10
3.1 Team Master............................................................................................................10
3.2 Category Master......................................................................................................14
3.3 Criteria Master........................................................................................................16
3.4 Rating Master..........................................................................................................17
3.5 Country Master........................................................................................................19
3.6 Set Threshold..........................................................................................................20
3.7 Set Period................................................................................................................22
3.8 User Master.............................................................................................................23
3.9 User Group Master..................................................................................................26
3.10 System Rights Master...........................................................................................30
3.11 Change Password..................................................................................................32
4.0 Feedback.....................................................................................................................33
4.1 Feedback Status Screen...........................................................................................33
4.2 View Feedback........................................................................................................37
4.3 How to do................................................................................................................37
4.4 Entry feedback........................................................................................................38
4.5 How to do................................................................................................................40
5.0 Reports........................................................................................................................40
5.1 Feedback Analysis Report.......................................................................................40
5.2 Feedback Trend Country wise...............................................................................42
5.3 Feedback Trend Team Wise ...................................................................................47
5.4 Feedback Trend –Individual Team ........................................................................49
5.5 Feedback Quality Report.........................................................................................52
6.0 Logout.........................................................................................................................55
...........................................................................................................................................56
7.0 Forgot Password..........................................................................................................56

1.0 Login
• Login page will be displayed as shown in Fig 1.1
Fig 1.1
Description
• This screen is used to Login to the Analyze website.
Functionality
• This page will have the fields (User Name, Password).

• User Name and Password is mandatory, if left blank a Pop-up comes up saying User
Name is mandatory and Password is mandatory.
• On click of if the User Name and Password is correct the user is logged in
other wise he/she denied the access.
• On Click of the page fields are set to their default values.

2.0 Home Page

• Login as a registered User.
• After Successful Login the home page will be displayed as shown in Fig 2.1
Fig 2.1
Description
• This screen is used to view the Country wise Trend, Team wise Trend, Feedback
Summary, Accolades, Improvement Areas.
• The Screen is also used to show the Current Period and Current Year.
• This Screen is also used to search the country and Team in particular period and
Year.
• The Country wise Trend shows the Teams in various countries and their
respective details.
• The Country wise Trend can also be shown based on a particular country
selected from the dropdown list above.
• The Team wise Trend shows the Countries as per various Teams and their
respective details.
• The Team wise Trend can also be shown based on a particular Team selected
from the dropdown list above.
• The Feedback Summary Shows the Top two Countries, Top two Teams, Bottom
two Countries and Bottom two Teams based on the Analysis Period and Year.
It’s not User Specific.
• The Accolades shows the Team, Country, and their Accolades based on the
Analysis Period and Year. It’s not User Specific.

• The Improvement areas shows the Team, Country, and their Improvement areas
based on the Analysis Period and Year. It’s not User Specific.
• The Legends are used to specify the meanings of different colors used in
different sections (For ex: -different colors used in different sections for High,
Medium and Low).
Functionality
• This page will have the fields (Team, Category (SW, SM, People), Team Avg, Response)
under Country wise Trend, (Country, Category (SW, SM, People), Team Avg, Response)
under Team wise Trend, (Top, Bottom) under Feedback Summary, (Team, Country and
Accolades) under Accolades and(Team, Country, Improvement Areas) under
Improvement Areas.
• The list of Countries, Teams, Accolades, Improvement Areas is spanned according to
the default paging attributes.
• On change of Analysis Period and Year in the drop downs the Country wise Trend,
Team wise Trend, Feedback Summary, Accolades, and Improvement Areas are
displayed as per the change.
• After every 30 Seconds the Accolades and Improvement Areas are reloaded with a
set of different data’s.
• The user can select between My Team and All Team. The My Team Option will give the
details for the teams for which the respective TL’s are at the same level of designation or
under the designation of the user and All Team option will give the details for all the
Teams.
• There are two next and previous buttons clicking on which gives us the next and
previous Quarters respectively and the respective year.
• On click of a particular team in a Team wise Trend or particular country in Country wise
Trend View Feedback report is generated based on Team ID or Country ID respectively
shown in Fig 2.2

Fig 2.2
• This report can be exported in Excel or Pdf format based on the selection.
• On click of a particular response in a Country wise Trend or Team wise Trend
Feedback Quality report is generated based on Team ID or Country ID respectively
shown in Fig 2.3

Fig 2.3
•This report can be exported in Excel or Pdf format based on the selection.
Filtering
•Filtering is done here three times

1)
 On change of Analysis Period and Year in the drop downs the Country wise
Trend, Team wise Trend, Feedback Summary, Accolades, and Improvement
Areas are displayed as per the change.
2)
 User can filter the entities list, by selecting the country in dropdown list in
country wise Trend, which is displayed just above the Team List.
 After providing inputs click on button to get the required Team list.
3)
 User can filter the entities list, by selecting the Team in dropdown list in
Team wise Trend, which is displayed just above the Country List.
 After providing inputs click on button to get the required Country
list.

3.0 Masters
3.1 Team Master
• Login as Administrator.
• Click on Manage Team under Utilities menu, Team Master page will be
displayed as Shown in the Fig 3.1.1
Fig 3.1.1
Description
• This screen is used to view all the Teams.
• To add or update a Team user has to come to this screen first and then would be
able to do the activity after clicking on respective buttons (see Functionality).
• This screen is also used to search particular Team based on search criteria.
• This screen is also used to delete a Team.
Functionality
• This page will have the fields (#, Team Name, Team Lead, Active)
• The list of Names is spanned according to the default paging attributes.
• On click of a new record can be added as shown in the Fig 3.1.2

Fig 3.1.2
• In this page the fields ‘Team Name’, ‘Team Lead,’ Feedback Frequency& ‘Country
Name, Contact Person, Designation, Email-ID, Active’ is mandatory.
• On click of the Country name, Contact Person, Designation, Email-ID & Active is
added to the grid in session.
• On click of the Team Name’, ‘Team Lead,’ Feedback Frequency& ‘Country Name,
Contact Person, Designation, Email-ID, and Active are added to the Database.
• On click of the entire field values are set to default.

• On click of the control goes to Team master page as shown in Fig 3.1.1
• On click of in the Team Master page the particular record can be Edited as shown
in the Fig 3.1.3

Fig 3.1.3
• In this page the fields ‘Team Name’, ‘Team Lead,’ Feedback Frequency& ‘Country
Name, Contact Person, Designation, Email-ID, Active’ is mandatory.
• On click of the Country name, Contact Person, Designation, Email-ID & Active is
added to the grid in session.
• On click of the Team Name’, ‘Team Lead,’ Feedback Frequency& ‘Country Name,
Contact Person, Designation, Email-ID, and Active are added to the Database.

• On click of the control goes to Team master page as shown in Fig 3.1.1
• On Click of User is redirected to page as shown in the
Fig 3.1.4

Fig 3.1.4
• On click of the control goes to page as shown in Fig 3.1.3
Adding
• The fields Team Name, Team Lead, and Feedback Frequency has to be entered among
these three four fields are mandatory.
• On successful addition, a message “Record successfully entered” is displayed.
• The required fields are marked as *. If required fields are left blank and clicked on ,
then alert message displayed.
Example: Leave Team Name field blank and click on , then an alert
message that “Team Name is mandatory” is displayed.
• On click of , the form field’s values are set to default.
Updating Team Master Details

• In the entities list, click in the row for which the details to be updated.
• The entity details are restored in the Web form fields, which can be edited.
• After completion of editing, click on to save the changes.
• On successful updating, a message “Record successfully updated” is displayed.
• On click of , the form fields’ values are set to default.

Removing Team Master Details
• In the entities list, on click of in the row which to be removed.

• A confirmation message that “Are you sure you want to delete record ADMIN” is
displayed. On click of OK button in the confirmation dialog box, the entity will be removed
successfully if the entity is not referenced to any other objects in the database, a
message “Record successfully deleted” is displayed, else a message “The Entry can
not be deleted” is displayed. On click of , the action will be cancelled.
Filtering
• User can filter the entities list, by providing the inputs for Team Name, which are
displayed just above the team Master list.
• After providing inputs click on button to get the required User list.
The button sets the default values.
3.2 Category Master

• Category Master Screen is displayed as in Fig 3.2.1

Fig 3.2.1
Description
• This page is to set the master definition for Category.
• User will be able to add / edit / delete Categories through this page.
Functionality
• Only the authorized users are allowed to access this page. Authority and rights for
accessing the pages are administrated by the users fall under the Admin User Group,
using the System Right Master screen. (Refer Section 3.10 for System Right Master).
• Successful login will take the user to the home page and user can open this screen by
clicking on the menu item Manage Definitions under the Utilities. Menu will have menu
items as per the rights assigned to the particular user by the system.
• All the Categories will be displayed in the page with Short Category Name, Updated Date
and Status.
• Keep the mouse over the icons (icons are nothing but small images) to see what
functionality they do.
• Add button takes the user to a new page where the user can add a Category.
• Each Category can be defined with Criteria.
• Add Category and Criteria for the particular Category and click Save.

• System throws error messages if the mandatory information has been left without
entering.
• A new Category with the entered Criteria will be created. Newly added Category will be
displayed in the main page of the Category Master.
• Click on the Edit button provided for each Category in the Main Page. (Main Page can be
accessible by clicking the Tab given at the top.
• User will be able to edit a particular Category and its criteria. Change the values to be
edited and click save, the values are getting saved.
• Click on the Delete button to delete a particular Category. System asks a confirmation for
the deletion. Click ‘Yes’ to delete and ‘No’ to cancel. On ‘Yes’, the particular Category will
be deleted and also the Criteria for the particular Category.
• Click on the CSV file icon to get the data in the Coma separated file.
3.3 Criteria Master

• Criteria Master Screen is displayed as in Fig 3.3.1
Fig 3.3.1
Description
• This page is to Add / Edit / Delete a particular Criteria.

Functionality
• ‘Show Record’ icon takes the user to a different page where the details of the particular
Criteria is displayed.
• ‘Add’ icon takes the user to a new page where the user can add a Criteria.
• Click ‘Save’. System throws error messages if the mandatory information has been left
without entering.
• Click on the ‘Criteria MST’ tab and verify that the new Criteria has been added
• By clicking the ‘Edit’ button on the each particular record, user will be able to edit.
• Click ‘Save’ or ‘Cancel’ to proceed.
entering.
• ‘Save’ updates the record.
• Click on the ‘Criteria MST’ tab and verify that the new Criteria has been updated
• Click ‘Delete’ icon to delete a particular Criteria.
• System asks a confirmation for deletion. Click ‘Yes’ or ‘No’
• On ‘Yes’ the particular Country information will be deleted.
• Click on the Criteria MST tab and verify that the deleted record is no more displayed.
3.4 Rating Master

• Rating Master Screen is displayed as in Fig 3.4.1

Fig 3.4.1
Description
• This page is to Add / Edit / Delete a particular Rating.
Functionality
Rating is displayed.
• ‘Add’ icon takes the user to a new page where the user can add a Rating.
without entering.
• Click on the ‘Rating MST’ tab and verify that the new Rating has been added

entering.
• Click on the ‘Rating MST’ tab and verify that the new Rating has been updated
• Click ‘Delete’ icon to delete a particular Rating.
• On ‘Yes’ the particular Rating information will be deleted.
• Click on the Rating MST tab and verify that the deleted record is no more displayed.
3.5 Country Master

• Country Master Screen is displayed as in Fig 3.5.1
Fig 3.5.1
Description
• This page is to Add / Edit / Delete a particular Country.
Functionality

Country is displayed.
• ‘Add’ icon takes the user to a new page where the user can add a Country.
without entering.
• Click on the Country MST tab and verify that the new Country has been added
entering.
• Click on the ‘Country MST’ tab and verify that the new Country has been updated
• Click ‘Delete’ icon to delete a particular Country.
• On ‘Yes’ the particular Country information will be deleted.
• Click on the Country MST tab and verify that the deleted record is no more displayed.
3.6 Set Threshold

• Set Threshold Page is displayed as in Fig 3.6.1

Fig 3.6.1
Description
• This page is to set the Threshold and Color information for the Parameters.
Functionality
clicking on the menu under the Configuration. Menu will have menu items as per the
rights assigned to the particular user by the system.
• All the parameters and its Threshold values will be displayed in the page with the
effective.
• Each parameter’s threshold values and effective date can be edited by clicking the edit
button on the respective row.
• On click of edit button a popup comes up which allows the user to edit the respective
parameter settings.

• The values for the Threshold should be descending in the order from High to Low. If not,
system will give a warning message saying “Values from High to Low should be in the
decreasing order”
• Date can be either entered through the keyboard or selected by the date picker.
• Displays message on click of the Save button if the date format is not valid.
• ‘Set Color’ button allows the user to set color for each parameter.
• A mouse click on the ‘Set Color’ button pops up a window where the user will have
options to select the parameter and color to be set for the threshold.
• A message will be displayed if the parameter has been left unselected on click of Save.
• Threshold colors have to be different for the parameter. If not, a message will be
displayed on click of save.
• Cancel button helps to clear the selections which user has made.
• Button marked ‘X’, placed at the extreme right top corner of the popup helps to close the
popup.
3.7 Set Period

• Set Color Page is displayed as in Fig 3.7.1
Fig 3.7.1

Description
• This page is to set the Period information.
• Starting month of each quarter will be set with this screen.
Functionality
clicking on the menu under the Configuration. Menu will have menu items as per the
rights assigned to the particular user by the system.
• Page will be opened with the details of the four Quarters for the year.
• User will be able to edit only the starting month for the first quarter by clicking the edit
button. Rest of the quarters will be updated with respect to the Month selected for the first
quarter.
• He can either Update the information or Cancel the edit option by clicking the respective
buttons.
• User can set any of the twelve months for the first quarter. On click of update button will
update the rest of the quarters automatically by considering the month selected for the
first quarter.
3.8 User Master

• Click on User Master under Security menu, User Master page will be displayed
as Shown in the Fig 3.9.1

Fig 3.9.1
Description
• This screen is used to view all the Users.
• To add or update a User, user has to come to this screen first and then would be able
to do the activity after clicking on respective buttons (see Functionality).
• This screen is also used to search particular User Details based on search
Criteria.
• This screen is also used to delete a User.
Functionality
• This page will have the fields (#, User Name, Email-id, First Name, Last Name,
Password, Confirm Password, Reporting Authority, Roles)
• The list of Users is spanned according to the default paging attributes.
• On click of a the User is redirected to page as shown in the Fig 3.9.2

Fig 3.9.2
• In this page the fields ‘User Name’,’Email-ID’,’First Name’,’ Last Name’, ‘Reporting
Authority& ‘Roles’ is mandatory.
• On click of the User name, Email-ID, First Name, Last Name, Reporting
Authority & Roles is added.
• On click of the Field values are set to default.
• On click of the control goes to User master page as shown in Fig 3.9.1
Adding
• The fields the User name, Email-ID, First Name, Last Name, Reporting Authority & Roles
has to be entered among these fields are mandatory.
• The required fields are marked as *. If required fields are left blank and clicked on
, then alert message displayed.
Example: Leave User Name field blank and click on , then an alert
message that “User Name is mandatory” is displayed.

Updating User Master Details
Removing User Master Details

• A confirmation message that “Are you sure you want to delete record ADMIN” is
displayed. On click of OK button in the confirmation dialog box, the entity will be removed
not be deleted” is displayed. On click of , the action will be cancelled.
Filtering
• User can filter the entities list, by providing the inputs for User Name, which are displayed
just above the User Master list.
• After providing inputs click on button to get the required User list.
• The button sets the default values.
3.9 User Group Master
• Click on User group Master menu under Security, User Group Master page will be
displayed. User Group Master page will be displayed as shown in the Fig. 3.10.1

Fig. 3.10.1
Description
• This screen is used to view all the Role details.
• To add or update a User Group user has to come to this screen first and then
would be able to do the activity after clicking on respective buttons (see Functionality).
• This screen is also used to delete a Role.
Functionality
• This page will have the fields (#, Role Name).

• The Role list is spanned according to the default paging attributes.
• On click of a new role can be added.
• On click of the user is redirected to the page shown in the Fig 3.10.2

Fig 3.10.2
• On click of the User Group Entry is updated.

• On click of in the User Group Master page the records are searched based on
search criteria.
• On click of the control goes to User Group master page as shown in Fig 3.10.1
• On click of a pop-up appears shown in the Fig 3.10.3

Fig 3.10.3
• On click of the Role Name is Updated.
Adding Group
• The fields Role Name has to be entered among these first two fields are mandatory.
, then alert message displayed.
Example: Leave Role Name field blank and click on , then an alert
message that “Role Name is mandatory” is displayed.
Updating Group Details

Removing Group

• A confirmation message that “Are you sure you want to delete KONCH” is displayed.
On click of OK button in the confirmation dialog box, the entity will be removed
not be deleted” is displayed.
• On click of , the action will be cancelled.
Filtering
• User can filter the entities list, by providing the inputs for User Name, which are displayed
just above the Role Details list.
• After providing inputs click on button to get the required User Group list.
• The button sets the default values.
3.10 System Rights Master

• Click on Systems Rights Master under Security menu, Systems Rights Master
page will be displayed as shown in the Fig 3.11.1

Fig 3.11.1
Description
• This screen is used to allocate and non-allocate the programs for a role
• In this screen the user can select a role from the dropdown and assign the rights to
access a particular program.
Functionality
• On selection of the Role allocated and non-allocated Programs will be displayed in
Rights and Selected Rights list boxes.
• Click on button to allocate the selected Programs.
• Click on button to non-allocate the selected Programs.
• Click on button to allocate all the Programs.
• Click on button to non-allocate all the Programs.
• Allocate the programs and click on Button.
• On successful allocation, the message” Records saved successfully” will be displayed.
• The mandatory fields are marked as *. In this screen the role is mandatory.
• If the mandatory fields are not selected the validation message will be displayed.
• On click of the user can reset the controls
• After assigning the program for the role the user can check the menu by login with the
particular login id.

3.11 Change Password.
• Click on Change Password under Security menu, Change Password page will
be displayed as shown in the Fig 3.12.1
Fig 3.12.1
Description
• This screen is used to change the password of different users.

• To Update a Password user has to come to this screen first and then would be able
to do the activity after clicking on respective buttons (see Functionality).
Functionality
• This page will have the field (User Name, Original Password, New Password,
Confirm New Password).
• Original Password, New Password, Confirm New Password are mandatory Fields.
• Login Name will be loaded based on the user logged in.

• In order to change the password the user has to give their Original Password, New
Password & Confirm New Password.
• On Clicking password gets changed and message called “Password
Successfully Changed” appears.
, then alert message is displayed.
Example: Leave “Original Password” field blank and click on
button, then an alert message that “Please enter Original Password” is
displayed at the bottom of the page.
• In Order to change Password the Original Password provided by the User should
match the original password otherwise a message called “Invalid Original
Password” is displayed at the bottom of the page.
• In Order to change Password the New Password and Confirm New Password Should
match otherwise a message “New Password and Confirm New Password do not
match please try again” appears on the page.
4.0 Feedback
4.1 Feedback Status Screen
• Login to view this page.
• On click of the Feedback Status under Feedback the feedback status page will
be displayed as shown in Fig 4.1.1.

Fig 4.1.1
Description
• This screen is used to send feedback request and view the feedback status.
• When this screen loads by default feedback status for the previous period is displayed.
• The feedback status (like send date, receive date etc.) of all the previous period and year
can be viewed in this screen.
• The feedback detail for any period as displayed in Fig 4.1.2 can also viewed from this
screen on clicking on the country link.

Fig 4.1.2
• This screen is also used for viewing the contact person of a particular team for different
countries.
Functionality
• By default the previous period will be selected and the feedback status will be shown for
the previous period.
• The fields for the feedback shown will be (#, Country, contact person, send date, receive
date).
• Feedback for the other period, year, country or team can be viewed on changing the
selection criteria and clicking the search button.
• On clicking the reset button the screen will be reset to the initial stage.
Send Request
• Requests for feedback can be send on clicking the Send Request button.

• On clicking the Send request button a pop up will appear as shown in the Fig 4.1.3.
•
Fig 4.1.3
• On Clicking of OK a Expiring date will be set after which the Link in the mail will be
expired after that date.
• Requests for feedback can be resend by clicking the same button.
• A mail will be send to the contact person of the format as shown in Fig 4.1.4.

Fig 4.1.4
• On click of the Give Feedback The entry feedback form will open. And on submitting the
form the send date will appear while the send request button will disappear.
4.2 View Feedback
• View feedback screen can be viewed on click of the country link.

• This link will be activated only if the contact person has submitted the feedback form (or
receive date is visible).
• View feedback form as shown in Fig 4.1.2 will have all the details of the feedback form
that has been submitted by the contact person.
4.3 How to do
• If the message displayed is
“Sorry, you can't send request for future”. Then check you are trying to send
request for future period, which is not allowed by the system.

“Sorry, your request can't be processed. Session has expired.” Then please
relogin and try again.
“Request sending failed due to …. ”.Then Please inform the problem to the
administrator.
4.4 Entry feedback

• This screen can be viewed by the Contact person on click of the Give Feedback Link in
the mail.
• On click of the Give Feedback Link the Entry feedback form will appear as in Fig 4.3.1
and Fig 4.3.2.
Fig 4.3.1

Fig 4.3.2
Description
• The user uses this screen to give the feedback.

• The user is not required to login the system to view this screen. He can simple click the
Give Feedback link in the mail to give the Feedback.
• The feedback form’s header is read only which will contain the information about (Team,
Period, Year and country).
• The detail part contains the category and criteria under each category.
• Corresponding to each criteria there is a rating and remark.
Functionality
• To give the rating the user has to select a number from the drop down.
• If the user is not interested in giving any rating for any one of the criteria then he can
chose ‘NA’.
• There is also a provision for giving remark corresponding to each criteria.
• The user can also enter the Improvement areas and special contribution in the end of the
screen.

4.5 How to do

“This is an invalid page”. Then the feedback form may have already been submitted or there
may be some problem in the link. Ask the user to resend the feedback form.

“Sorry, your Feedback has not been sent due to ” Then Please inform the
problem to the administrator.
5.0 Reports
5.1 Feedback Analysis Report
• Login as a User or Administrator
• Click on Feedback Report under Reports menu, Feedback report page will be
displayed as shown in the Fig 5.1.1
Fig 5.1.1

Description
• The authorized user can view the feedback analysis report.
• In this report user can view the feedback given by the contact persons from different
countries.
• In this screen user can filter the output by various conditions such as team year, period
country and contact person
Functionality
• Authorized user can only access the feedback report
• When the user select the feedback report from the report menu the user can view the screen
with different filtering conditions such as Team, Year, period, Country and Contact person.
• In this screen the user can select the values from the dropdown provided. Here the team is a
mandatory field.
• If the mandatory fields are not selected the validation message will show for mandatory fields.
• After selecting the required parameters the user can click on button to generate the
report.
• On click of button the report is displayed as shown below in Fig 5.1.2
Fig 5.1.2
• User can view the reports with the details such as Team name, Year, period, country given
by, Category, criteria, rating remarks and comments that given by the contact persons
• In this report the user can view the ratings given by the contact persons and also the overall
ratings and the remarks.

• In this report colors are provided for each criteria and ratings based on the rating value this is
shown in the legends provided with the report as shown below in Fig 5.1.3
Fig 5.1.3
• In this report the user can export the report to excel and pdf formats.
• If the report is not found based on the search criteria that the user provides the system will
show the message as “No Records Found”.
• On click button the page will be reset to the initial stage.
5.2 Feedback Trend Country wise

• Click on the Trend Country wise under the Reports, the Feedback Trend Country wise
page is displayed as shown in Fig 5.2.1.

Fig 5.2.1
• This page has the fields (Team, Category, Country, Select Year and Period).
• On click of search the report for the entered criteria is displayed as shown in the Figures
below.



Functionality
• User can filter the list by providing the inputs in the dropdown list for Team, Category,
Country, Select Year & Period.
• After providing input click on button to get the required report.
• After click of search button, report appears at the bottom of the page with graph of the
countries having the quarterly Feedback rating.
• On click of button, the field values are set to default.

• On selecting the format (PDF or Excel) from the dropdown list and click of Export link the
report is transported to selected format.
5.3 Feedback Trend Team Wise

• Click on the Trend Team wise under the Reports, the Feedback Trend Team wise page
is displayed as shown in Fig 5.3.1.
Fig. 5.3.1
• This page has the fields (Team, Category, Country, Select Year and Period).

• On click of search the report for the entered criteria is displayed as shown in the Figures
below.

Functionality
• User can filter the list by providing the inputs in the dropdown list for Team, Category,
Country, Select Year & Period.
• After providing input click on button to get the required report.
teams having the quarterly Feedback rating.
5.4 Feedback Trend –Individual Team

• Click on Trend Team wise under the reports in the menu the Feedback Trend Team Wise
page is displayed as shown in Fig 5.3.1. On click of Team name link in the report, the
feedback trend for team Wise page is displayed as shown in Fig 5.4.1.


Fig 5.4.1
Functionality
• User can filter the list by providing the inputs in the dropdown list for Team, Country &
Select Year.
• After providing input click on button to get the required report showing rating
with respect to the category.
team having the quarterly Feedback rating.
• The rating color is displayed according to the legends displayed for rating.
• The background color is displayed according to the legends displayed for category.
• The trends are displayed by comparing rating of the chosen quarter with previous
quarter. If the chosen quarters rating is greater than previous quarter than is displayed
on the side of rating. If the rating is lower than the previous quarter than is displayed
and if the rating remains unchanged than is displayed on the right hand side of the
rating.

5.5 Feedback Quality Report
• Login as a User or Administrator

• Click on Feedback Quality Report under Reports menu, Feedback Quality report
page will be displayed as shown in the Fig 5.5.1
Fig 5.5.1
Description
• The authorized user can view the feedback quality report.

• This screen is used to view the quality of feedback given by the contact persons
from selected country.
• In this screen the user can view the feedback quality in percentage in tabular
form as well as the graphical form.
Functionality
• Authorized user can only access the feedback Quality report
• In this screen user can generate the report based on the filtering conditions such as period,
year, team and country.
• In this screen the user can select the period, year, country and team from the dropdowns
provided. Here the period is mandatory field so that the user has to select one.
• If the mandatory fields are not selected the validation message will show for mandatory fields.

• After selecting the required parameters the user can click on button to generate the
report.
• The feedback quality report fetches the feedback received count against the send count for
the period.
• On click of button the report is displayed as shown below in Fig 5.5.2
Fig 5.5.2
• User can view the team wise as well as the country wise feedback quality for the search
criteria given by the user.
• In this screen the year dropdown will load the current year as default.
• The user can also view the team wise graphical report based on the search criteria as shown
in Fig 5.5.3

Fig 5.5.3
• The user can view the Country wise graphical report based on the search criteria as shown in
Fig 5.5.4

Fig 5.5.4
• In this report colors are provided for the quality based on the threshold that is stetted this is
shown in the legends provided with the report as shown Fig 5.5.4
• By viewing the legends the user can easily identify the quality thresholds
• In this report the user can export the report to excel and pdf formats.
• If the report is not found based on the search criteria that the user provides the system will
show the message as “No Records Found”.
• On click button the page will be reset to the initial stage.
6.0 Logout
• Logout Screen is displayed as in Fig 6.1

Fig 6.1
Description
• This page displayed when the logged in user log out of the system.
Functionality
• This page will be displayed when the logged user clicks logout menu item to get out of
the application.
• It will be displayed for all the users in the above-mentioned condition.
7.0 Forgot Password

• Forgot Password Screen is displayed as in Fig 7.1

Fig 7.1
Description
• This page displayed when the user has to Change his Password.
Functionality
• This page will be displayed when the user clicks on Forgot Password button in Login
Page.
• The user can provide his username and Email-Id,If it matches the changed password will
be send to the corresponding Email-id otherwise a proper message will be shown.

User Manual: Analyze

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Analyze – User Manual

© ITTI Pvt. Ltd. All rights reserved. Page 1 of 57

Forgot Password Added.

Parameter Master Removed.

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© ITTI Pvt. Ltd. All rights reserved. Page 3 of 57

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• This page will have the fields (User Name, Password).

• On Click of the page fields are set to their default values.

© ITTI Pvt. Ltd. All rights reserved. Page 5 of 57

2.0 Home Page

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•Filtering is done here three times

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• On click of the entire field values are set to default.

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• On click of the entire field values are set to default.

© ITTI Pvt. Ltd. All rights reserved. Page 12 of 57

• On click of the control goes to page as shown in Fig 3.1.3

• On click of , the form field’s values are set to default.

Updating Team Master Details

• On click of , the form fields’ values are set to default.

© ITTI Pvt. Ltd. All rights reserved. Page 13 of 57

Removing Team Master Details

• In the entities list, on click of in the row which to be removed.

not be deleted” is displayed. On click of , the action will be cancelled.

The button sets the default values.

3.2 Category Master

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3.3 Criteria Master

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3.4 Rating Master

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3.5 Country Master

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3.6 Set Threshold

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3.7 Set Period

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3.8 User Master

© ITTI Pvt. Ltd. All rights reserved. Page 23 of 57

© ITTI Pvt. Ltd. All rights reserved. Page 24 of 57

• On click of , the form field’s values are set to default.

© ITTI Pvt. Ltd. All rights reserved. Page 25 of 57

• On click of , the form fields’ values are set to default.

Removing User Master Details

• In the entities list, on click of in the row which to be removed.

not be deleted” is displayed. On click of , the action will be cancelled.

• The button sets the default values.

3.9 User Group Master

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• This page will have the fields (#, Role Name).

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• On click of the User Group Entry is updated.

© ITTI Pvt. Ltd. All rights reserved. Page 28 of 57

• On click of the Role Name is Updated.