Model : TH-42PZ80U

TH-46PZ80U
TH-50PZ80U
TH-42PZ85U
TH-46PZ85U
TH-50PZ85U
TH-42PZ800U
TH-46PZ800U
TH-50PZ800U
TH-46PZ850U
TH-50PZ850U
Technical Guide
Technical Guide
Plasma
Plasma
(GPH11DU Chassis) (GPH11DU Chassis)
HD Models HD Models
Troubleshooting Handbook Troubleshooting Handbook
Panasoni c Tec hnol ogy and Ser vi c e Company
National Training
This page is purposely left blank.
2
Table of Contents
3
Subject Page
No Sound 35
Troubleshooting for Picture Problems 38
Diagnostic Method for Troubleshooting PDP
Television
39
Troubleshooting for Picture Trouble 40
Diagnosis for Picture Problem (All Over the Screen) 42
Diagnosis of Vertical Line Problem 43
Picture Trouble at Upper or Lower half 44
Picture Trouble at Right or Left half (50 Inch) 45
Picture Trouble at Right or Left half (42/37 Inch) 46
Picture Trouble in 50 Inch Models 47
Picture Trouble all Over the Screen 48
Examples of Symptoms and Remedies 50
Self-check Procedure 56
Reset 56
Driver Setup Adjustment 57
Subject Page
Connectors Location (TH-42PX80U) 5
Power LEDs Response to Shutdown Operation 7
LED blinks 1 time 8
LED blinks 2 times 9-11
LED blinks 3 times 12
LED blinks 4 times 13
LED blinks 5 times (Quick Troubleshooting) 14
LED blinks 5 times 15 - 18
LED blinks 6 times 19
SU/SD Board Isolation Procedure 20
LED blinks 7 times 21
LED blinks 8 times 23
LED blinks 9 times 24
LED blinks 10 times before pressing the power button 25 - 27
LED blinks 10 times after pressing the power button 28 - 29
LED blinks 11 times 30
LED blinks 12 times 31
LED blinks 13 times 32
No Power / Dead 33 - 34
Introduction
<Introduction>
1. Basic concept of how to determine the defective board
1) Verification of voltages
Normally, when there is a power problem, shutdown occurs immediately.
So, to resolve a power problem, voltage checks are necessary before shutdown.
2) Check if the power comes up after disconnecting the board under suspicion.
If power comes up (*) after disconnecting a board, the board is defective.
(*) Power comes up equals no shutdown.
2. Troubleshooting Video and Audio problems
3. Examples of video problems
4. Adjustment after PCB exchange
1) After exchanging the following boards, voltage adjustment is required.
P board, SC board, SS board => Please refer to the Service Manual.
4
5
Connectors Location (TH-42PZ85U)
Figure 1
1. Troubleshooting Shutdown Problems
6
CAUTION: Some steps requires removal of connectors and
sometimes PC boards removal. Do not let the TV run for more
than 30 seconds while connectors or boards are disconnected.
Power LEDs Response to Shutdown Operation
<LED Blinking timing>
7
Number of blinks Contents Check point
1
Communication Error with
Microcomputer

D, A
2 15V SOS D
3 3.3V SOS D
4 Power Supply SOS P
5 5V SOS D
6
SC Energy recovery SOS

SC, D, P

7
SC floating voltage SOS

SC, SU, SD, D, P

8
SS Energy recovery SOS

SS, D, P

9
Panel Configuration SOS

D
10
Sub 5V SOS, Main 3.3V SOS, DTV9V
SOS, Tuner SOS

A
11 Fan SOS PB, A
12 Sound SOS A
13
Communication Error with Peaks
Lite-2

A

LED blinks 1 time
Trouble Mode
Communication Error
Defective Board
D, GS, A
Disconnect A52 on the A
Board (See Figure 1). Plug
in the TV and turn it on
Replace the GS
board
No Yes
8
Figure 2
Is the power
LED still
blinking?
Unplug the TV and disconnect
connectors P6 and P7 on the P Board
(See Figure 1). Plug in the TV.
Is the TV turning on by
itself with the following
conditions?
Power LED =Off
SC LED=On
SS LED =ON
Replace the D
board
Replace the A
board
No
Yes
Warning: Disconnect AC Power prior to
making any disconnection or connection
TH-42PZ80/85/800U
TH-46PZ80/85/800U
TH-50PZ80/85/800U
TH-46PZ850U
TH-50PZ850U
Disconnect A9 on the A
Board. Plug in the TV
and turn it on
A board Connectors Location
LED blinks 2 times
Trouble Mode
15V down SOS
Defective Board (Possibility)
P, A, SC, SS Board (P > A, SC, SS)
9
2 Blinks Condition can be caused by:
Missing P15V
A short of the P15V
Wrong diagnostic by the D board
Figure 3
P15V Distribution
LED blinks 2 times
Trouble Mode
15V down SOS
Defective Board (Possibility)
P, A, D, SC, SS, PB Board (P > A, SC, SS, PB)
10
No
Yes
Reconnect P25 and measure the
resistance between pin 1 of
connector P7 and ground (Chassis)
Is there a
short
circuit?
Unplug the TV and check the resistance between
pin 1 of connector P7 and ground (Chassis)
Is there a
short
circuit?
Yes No
Plug in the TV and turn it on. Measure
the voltage at pin 1 of connector P7
Is there
15V
present?
No
Yes
Replace
The P board
Replace
The D board
Unplug connectors P6, P7, P12, and P25 on the P
board. Measure the resistance between pin 1 of
connector P7 and ground (Chassis)
Is there a
short
circuit?
No
Yes
Replace
The P board
Reconnect P12 and measure the
resistance between pin 1 of
connector P7 and ground (Chassis)
Is there a
short
circuit?
No
Yes
Replace
The SS board
Disconnect SC20 on the SC board
and measure the resistance between
pin 1 of connector P7 and ground
(Chassis
Go to the
Next slide (B)
Go to the
Next slide (A)
Warning: Disconnect AC Power prior to
making any disconnection or connection
11
Continue from the
previous slide (B)
Continue from the
previous slide (A)
Reconnect P6 and measure the
resistance between pin 1 of
connector P7 and ground (Chassis
Is there a
short
circuit?
No
Yes
Replace
The A board
Reconnect P7 and measure the
resistance between pin 1 of
connector P7 and ground (Chassis)
Is there a
short
circuit?
No
Yes
Replace
The D board
Disconnect PB30 on the PB board
and measure the resistance between
pin 1 of connector P7 and ground
(Chassis)
Is there a
short
circuit?
Replace
The PB board
Replace
The A board
No
Yes
Is there a
short
circuit?
No
Yes
Replace
The D board
Replace
The SC board
LED blinks 3 times
Trouble Mode
3.3V down SOS
Defective Board
D Board
Replace the D board
12
Warning: Disconnect AC Power prior to
making any disconnection or connection
LED blinks 4 times
Trouble Mode
Power Supply SOS
Defective Board
Primarily P board followed by D board
Yes No
13
D Board P Board
Turn the TV on.
Is pin
12 of CN P25
on the P
board high
before the TV
shuts down?
Warning: Disconnect AC Power prior to
making any disconnection or connection
An abnormal increase in any of the voltages generated
by the power supply (Vsus, Vda, P15V, P5V, STB5V)
4 blinks condition can be caused by:
LED blinks 5 times
Trouble Mode
5V SOS
Defective Board
P, D, Cs, SC, SD, SS, D board or Panel
14
Warning: Disconnect AC Power prior to making any
disconnection or connection
5 blinks condition can be caused by:
Figure 4
Missing P5V
A short of the P5V
A short of the Vda line (Note: missing
Vda from the P board does not cause 5
blinks)
Wrong diagnostic by the D board P5V and Vda Distribution
LED blinks 5 times (Quick Troubleshooting)
Trouble Mode
5V SOS
Defective Board
P, D, Cs, SC, SS, D board or Panel
Disconnect the TV. Measure the resistance
between pin 1 of connector P12 on the P
board and ground (Chassis).
Yes
15
Proceed to more extensive troubleshooting
of the slides that follow.
No
Warning: Disconnect AC Power prior to making any
disconnection or connection
Is there a
short to
ground?
Panel
Note: Even though it
does not happen often,
the 5 blinks shutdown
can also be caused by
one of the C boards
LED blinks 5 times
Trouble Mode
5V SOS
Defective Board
P, C, SC, SS,SD, D board or Panel
16
Disconnect the TV and measure the
resistance between pin 5 of connector P25 on
the P board and ground (Chassis).
Yes
No
Is there a
short to
ground?
Use a volt-meter and place the positive probe on pin 5 of connector P25 on the P board
while the negative probe is grounded. Plug in the TV and turn it on
Is
there
5V?
Yes No
Replace
the D board
Replace
the P board
Disconnect P25 on the P board. Measure the
resistance between pin 5 of connector P25 on
the P board and ground (Chassis).
Yes
No
Is there a
short to
ground?
Replace
the P board
Reconnect P25 and disconnect SC20 on
the SC board. Measure the resistance
between pin 5 of connector P25 on the P
board and ground (Chassis).
Yes No
Is there a
short to
ground?
Replace
the SC board
Reconnect SC20 and disconnect SS33 on the SS board.
Measure the resistance between pin 5 of connector P25 on
the P board and ground (Chassis).
Disconnect SC46 and reconnect
SC20 on the SC board. Measure
the resistance between pin 5 of
connector P25 on the P board and
ground Chassis).
Yes
No
Is there a
short to
ground?
Replace
the SD board
Go to the
next slide (A)
Yes
No
Is there a
short to
ground?
Replace
the SS board
Warning: Disconnect AC Power prior to making any
disconnection or connection
LED blinks 5 times
17
Continue from the
previous slide (A)
Reconnect SS33 and disconnect D31, D32, and D33 on the
D board (To get to this connectors, remove the A Board
Block Assembly). Measure the resistance between pin 5 of
connector P25 on the P board and ground (Chassis).
Yes No
Is there a
short to
ground?
Replace
the D board
Reconnect D31 and D32 only. Measure the resistance
between pin 5 of connector P25 on the P board and
ground (Chassis).
Yes
No
Is there a
short to
ground?
Disconnect the Flex cables between the panel and the C1
board (CB1~CB8). Measure the resistance between pin 5
of connector P25 on the P board and ground (Chassis).
Yes
No
Is there a
short to
ground?
Reconnect D33 and disconnect the Flex cables between
the panel and the C2 board (CB9~CB15). Measure the
resistance between pin 5 of connector P25 on the P
board and ground (Chassis).
Replace
the C1 board
Replace
the Panel
Yes
No
Is there a
short to
ground?
Replace
the C2 board
TH-42PZ80/85U
TH-46PZ80/85U
TH-50PZ80/85U
TH-46PZ800/850U
TH-50PZ800/850U
Go to the
next slide (B)
TH-42PZ85U
Figure 5
LED blinks 5 times
18
Continue from the
previous slide (B)
Reconnect D31 only. Measure the resistance between pin
5 of connector P25 on the P board and ground (Chassis).
Yes
No
Is there a
short to
ground?
Disconnect the Flex
cables between the
panel and the C1 board
(CB1~CB6). Measure
the resistance between
pin 5 of connector P25
on the P board and
ground (Chassis).
Yes
No
Is there a
short to
ground?
Reconnect D32 and D33 and disconnect C26 on the C2
board. Also disconnect the Flex cables between the panel
and the C2 board (CB7~CB11). Measure the resistance
between pin 5 of connector P25 on the P board and
ground (Chassis).
Replace
the C1 board
Replace
the Panel
Yes No
Is there a
short to
ground?
Replace
the C2 board
Reconnect C26 and the Flex-cables between the panel
and the C2 board. Disconnect the Flex cables between
the panel and the C3 board (CB12~CB15). Measure the
resistance between pin 5 of connector P25 on the P
board and ground (Chassis).
Yes
No
Is there a
short to
ground?
Replace
the C3 board
Replace
the Panel
LED blinks 6 times
Trouble Mode
SC Energy Recovery SOS
Defective Board (Possibility)
SC, P Board (SC >D> P )
Yes No
19
No
Clean and reseat the ribbon
cables between the D and the C
boards. Also reseat the cables
between the C boards. If
problem persists, replace the D
board
Yes
Does the
TV power
up and
stay on?
Disconnect
connectors SC2, and SC20
from the SC board. Plug in
the TV and turn it on.
Connect SC2 (*2) and
SC20. Plug in the TV
and turn it on.
Warning: Disconnect AC Power prior to making any
disconnection or connection
(*2) CAUTION: Before connecting P2/SC2 or
P11/SS11, discharge is necessary to prevent
potential shock caused by VSUS.
Does the P
board output
15V at pin 1 of
P7 and Vsus at
pin 1 of CN P2
before the TV
shuts down?
Replace
the SC board
Replace
the P board
SU/SD Board Isolation Procedure
Procedure to isolate the SU/SD board
For SU board: Disconnect connectors SC41/SU41, SU11/SD11.
For SD board: Disconnect connectors SC42/SD42, SC46/SD46, and
SU11/SD11.
Isolating the SU/SD board does not require the removal of its mounting
screws.
Place a jumper between VF Ground (labeled H.V. DANGER) on the SU
board or SD board and coil L801 on the SC board, see figure 6 and 7.
The jumper can be connected to the floating ground screws on the SU
board, which are located above and below connector SU41, see figure 2.
Caution: Before turning the unit on, confirm that the jumper is not
connected to a chassis ground screw, as this will cause severe damage
to the unit. Confirm proper connection by measuring continuity
between floating ground and chassis ground. The resistance should be
in the kilo-ohms range.
20
Figure 6
Figure 7
Unlike previous models of Panasonic Plasma TVs, the 2008 models are designed not to turn-on if either of the SU and
SD boards is disconnected. Disconnecting either causes the unit to shutdown and the power LED to blink 7 times.
Yes
Yes No
Replace the SU
board.
Yes No
Yes No
Replace the SD, and SU
board.
Replace the SD board.
Replace the SC board.
No
Replace the D board.
Reconnect the SD board only.
(See instructions on previous slide).
Plug in the TV and turn it on.
Physically disconnect the SU board and the
SD board. (See instructions on previous
slide). Plug in the TV and turn it on.
With the SU board and the SD board
still disconnected, remove connectors
SC2 and SC20 from the SC board.
Plug in the TV and turn it on.
Disconnect the SD board and
reconnect the SU board. (See
instructions on previous slide).
Plug in the TV and turn it on.
Does the
TV shut down
and the power
LED
blink 7 times?
Does the
TV shut down
and the power
LED
blink 7 times?
Does the
TV shut down
and the power
LED
blink 7 times?
Does the
TV shut down
and the power
LED
blink 7 times?
21
LED blinks 7 times
Trouble Mode
SC Floating voltage SOS
Defective Board (possibility)
SC, SU, SD, D, P board (SC,SU,SD>P)
Make sure connectors P2/SC2, SC20/D20 are
not loose and are seated properly.
Note: The panel can
possibl y cause the SU
board to become
damaged
Note: The panel can
possibl y cause the SD
board to become damaged
Note: The panel can possibl y
cause the SD and SU boards
to become damaged
D16280 (D280) Location
22
Figure 10
Anode
D16280
(D280)
PANEL
TH-42PZ85U
To pin 66
IC9003
N 2.7V SOS
Figure 8
Figure 9
Note: The location for this component may not be the same for all models
LED blinks 8 times
Trouble Mode
SS Energy recovery SOS/Panel
Defective Board (possibility)
SS, D board (SS>,D)/PDP
No Yes
23
Yes
No
Disconnect
connector SS33 from the
SS board. Plug in the TV
and turn it on
Does the
TV power
up and
stay on?
Is there
approx. 2.7V
at the anode
of D280 on
the SS
board?
Disconnect the TV. Use a volt-meter and place the positive
probe on the anode of D280 on the SS board (See previous
slide for location), while the negative probe is grounded. Plug
in the TV and turn it on
Replace
the D board
Replace
the SS board
Replace
the panel
Warning: Disconnect AC Power prior to making any
disconnection or connection
LED blinks 9 times
Trouble Mode
Panel Status
Defective Board
D Board
Replace the D board.
24
Warning: Disconnect AC Power prior to making any
disconnection or connection
The power LED blinks 10 times at plug-in
25
Trouble Mode
Dead/No power
Defective Board (Possibility)
P, A, GS, K, GH
Missing/Shorted F_STB_15V
Missing/Shorted SUB9V, SUB5V, and SUB3.3V
Wrong diagnostic by the A board
10 blinks condition can be caused by:
A board Connectors Location Sub-Voltages Distribution Diagram
Figure 11 Figure 12
The power LED blinks 10 times at plug-in
Is there 3.2V
present for a couple of
seconds when the TV is plugged
into the AC
line?
If cable between connectors K1
and A1 is OK, Replace the K board.
NO
NO
Yes
Yes
Replace
The P board
Do the AC relays
click after the TV is plugged
into the AC line?
Replace
The A board
26
Trouble Mode
Dead/No power
Defective Board (Possibility)
P, A, GS, K, GH
Do the AC relays
click after the TV is plugged
into the AC line?
NO
Go to the
Next slide
Yes
NOTE: When taking voltage reading, place your meters probe on the test point or pin
indicated before connecting the TV to the AC line. The voltage you intent to measure
may only appear for a brief moment.
Warning: Disconnect AC Power prior to making any
disconnection or connection
Unplug the TV. Using a voltmeter, place the positive
probe at pin 6 of connector P7 while the negative probe is
grounded. Plug in the TV
Unplug the TV and
disconnect connector A1 on
the A board. Plug in the TV
The power LED blinks 10 times at plug-in
Yes
Is there 15V
present when the TV
is plugged into the
AC line?
Continue from the
previous slide
Is
there 15V at
pin 7 of connector P6/A6 when
the TV is plugged into
the AC line?
No
Yes
Replace
the K board.
No
No
Yes
Yes
Does the
power LED
still blink
10 times?
Replace
The A board
Replace the
GS board.
Replace
The A board
NOTE: When taking voltage reading, place your meters probe
on the test point or pin indicated before connecting the TV to the
AC line. The voltage you intent to measure may only appear for
a brief moment.
27
Unplug the TV and disconnect
connector P6 on the P board. Using a voltmeter,
place the positive probe at pin 7 of connector P6
while the negative probe is grounded. Plug in the TV
No
Replace
The P board
Unplug the TV. Disconnect
connectors A1, GS52, and
GH11 on the A board.
Plug in the TV
Unplug the TV.
Reconnect
connector A52 and
leave connector GH11
disconnected.
Plug in the TV
Warning: Disconnect AC Power prior to making any
disconnection or connection
Unplug the TV. Reconnect
connector A1 only.
Plug in the TV
No
Yes
Does the
power LED
blink 10 times?
Does the
power LED
blink 10 times?
Replace the
GH board.
LED blinks 10 times after pressing the power button
Trouble Mode
SUB 5V SOS, Main 3.3V SOS
DTV 9V SOS, Tuner Power SOS
Defective Board
P, A, SC,SS, GS, G Board
Disconnect connectors SC2 and SC20 on the
Scan (SC) board. Plug in the TV and turn it on.
No Yes
28
Yes
No
Unplug the TV and re-connect CN SC2(*2), and SC20
on the SC board. Disconnect CN SS11(*2), SS33, and
SS34 (*4) on the SS board and CN P12 of the P board.
Install the jumper from SS34 between pin 8 and 10 of
CN P12. Plug in the TV and turn it on.
Yes No
Note: CN = Connector
Replace
The SS board
Replace
The SC board
Warning: Disconnect AC Power prior to making any
disconnection or connection
(*2) CAUTION: Before connecting P2/SC2 or
P11/SS11, discharge is necessary to prevent
potential shock caused by VSUS.
(*3) VSUS about 180V (Accurate voltage is provided
on the Panel Label)
(*4) Place a jumper across pin 8 and 10 of connector
P12. The unit will not enter the standby mode without
the jumper.
Does the unit shut
down and the
power LED blinks
10 times?
Does the power
LED stay on
when the TV is
turned on?
Are
any of these
voltages
missing?
Unplug the TV and re-connect CN SS11 (*2),
SS33 and CN SS34 on the SS board and CN
P12 on the P board. Measure Vsus (*3) at pin
1 of CN P11 and Vda (Approx. 75V) at pin 1 of
CN P12. Plug in the TV and turn it on.
Replace
The P board
Replace
The A board
LED blinks 11 times
Trouble Mode
Fan SOS
Defective Board (Possibility)
Fans, PB, A Board
29
Warning: Disconnect AC Power prior to making any
disconnection or connection
Figure 13
11 blinks condition happens:
1. If one of the fans opens or
increases resistance.
2. If the PB board becomes
defective triggering
shutdown.
3. If the CPU in the A board
gives a wrong diagnostic
triggering shutdown
Fan SOS Circuit
LED blinks 11 times
Trouble Mode
Fan SOS
Defective Board (Possibility)
Fans, PB, A Board
Unplug the TV and disconnect the
fans, one at a time. (See caution
(*5)). Plug in the TV and turn it on.
No
Yes
Replace
The PB board
Does the power
LED stay on
when the TV is
turned on?
Replace
the Fan.
30
Unplug the TV and disconnect
connector PB30 on the PB board.
Plug in the TV and turn it on.
Warning: Disconnect AC Power prior to
making any disconnection or connection
No
Yes
Caution (*5) When a fans is disconnected,
place a jumper between pins 2 and 3 of the
connector that the fan was removed from.
Does the TV
stay on for
more than 30
seconds
when the TV
is turned on?
Replace
The A board
LED blinks 12 times
Trouble Mode
Sound SOS
Defective Board (Possibility)
Speakers, A Board
Unplug the TV and disconnect the
Left and Right speakers connectors.
Plug in the TV and turn it on
No
Yes
Replace
The A board
Does the power
LED stay on
when the TV is
turned on?
Check the speakers and
the speakers wires.
31
Unplug the TV and disconnect
connectors P6 and P7 on the P
board. Plug in the TV
Warning: Disconnect AC Power prior to making any
disconnection or connection
Is the TV turning on by
itself at plug in with:
Power LED =Off.
LED on SS board =On.
LED on SC board =On
No Yes
Check P15V (Pin 1 of P6) and
follow 2 blinks instructions
LED blinks 13 times
32
Warning: Disconnect AC Power prior to making any
disconnection or connection
Disconnect A52 on the A
Board (See Figure 1). Plug
in the TV and turn it on
Replace the GS
board
No Yes
Figure 14
Is the power
LED still
blinking?
Unplug the TV and disconnect
connectors P6 and P7 on the P Board
(See Figure 1). Plug in the TV.
Is the TV turning on by
itself with the following
conditions?
Power LED =Off
SC LED=On
SS LED =ON
Replace the D
board
Replace the A
board
No
Yes
TH-42PZ80/85/800U
TH-46PZ80/85/800U
TH-50PZ80/85/800U
TH-46PZ850U
TH-50PZ850U
Disconnect A9 on the A
Board. Plug in the TV
and turn it on
Trouble Mode
Communication error with IC8001
Defective Board
A Board
A board Connectors Location
No Power/Dead Unit
Do the AC relays
click after the TV is plugged
into the AC line?
Does
pin 9 of connector
A1 go from 4.5V to 0V while the
power button on the TV is
pressed?
Is there 5V present
when the TV is plugged into
the AC line?
Is there 5V when the
TV is plugged in?
If wiring connections
are ok, check
the S & K boards.
Replace
The A board
Replace
The P board
Replace
The P board
Replace
The A board
Go to the
Next slide
Yes
Yes
Yes
Yes
Yes
NO
NO
NO
NO
NO
Yes
NO
33
Trouble Mode
Dead/No power
Defective Board (Possibility)
P, A, GS, K
Is there continuity
between pins 8 and
10 of connector
P12 of the P
board?
Unplug the TV and place your volt-meter
on pin 11 of connector P25 or A25. Plug
in the TV and press the power switch
Is there 3.2V
present when
the power
button is
pressed?
Unplug the TV
Check connection
between P12 and
SS12. Also check for
missing jumper on
SS34 on the SS board.
If jumper on connector
SS34 is present,
replace the SS board.
Yes
Disconnect connector A7. Place your
volt-meter on pin 5 of connector P7.
Plug in the TV and turn it on.
Place your volt-meter on
pin 9 of connector A1.
Press the power switch
Warning: Disconnect AC
Power prior to making any
disconnection or connection
Unplug the TV and place your
volt-meter on pin 5 of
connector P7. Plug in the TV.
No Power/Dead Unit (Continue)
Is
there 3.2Vor 2.7V at
pin 6 of connector P7 when the
TV is plugged into
the AC line?
Do the AC
relays click after
the TV is plugged into
the AC line?
If the cable between connectors K1
and A1 is OK, Replace the K board.
Continue from
Previous slide
NO
NO
NO Yes
Yes
Yes
Replace
The P board
Do the AC
relays click after
the TV is plugged into
the AC line?
Replace
The A board
If the cable between connectors GS52
and A52 is OK, Replace the GS board.
34
Unplug the TV and
disconnect
connector A1. Plug in
the TV.
Reconnect A1 and
disconnect connector
A52. Plug in the TV.
Unplug the TV and place your
volt-meter on pin 6 of
connector P7. Plug in the TV.
TH-46PZ850U
TH-50PZ850U
TH-42PZ80/85U
TH-46PZ80/85U
TH-50PZ80/85U
TH-42PZ800U
TH-46PZ800U
TH-50PZ800U
Reconnect A52 and
disconnect connector
A51. Plug in the TV.
Reconnect A1 and
disconnect connector
A9. Plug in the TV.
TH-42PZ80/85U
TH-46PZ80/85U
TH-50PZ80/85U
TH-42PZ80/85U
TH-46PZ80/85U
TH-50PZ80/85U
If the cable between connectors GS09
and A9 is OK, Replace the GS board.
TH-42PZ800U
TH-46PZ800/850U
TH-50PZ800/850U
Reconnect A9 and
disconnect connector
A51. Plug in the TV.
Replace
The G board
TH-42PZ800U
TH-46PZ800U
TH-50PZ800U
TH-46PZ850U
TH-50PZ850U
Do the AC
relays click after
the TV is plugged into
the AC line?
NO Yes
Replace
The A board
No Sound
No
Yes
Check the speakers.
(Make sure A12 is
properly seated).
No
35
Yes
Check the cable
between connector
A7 on the A board
and P6 on the P
board.
Is there 15V at
pin 1 of CN A6
on the A
board?
Is there a sound
waveform at pin 1
and 3 of CN A12
on the A board?
Replace
The A board
Warning: Disconnect AC Power prior to making any
disconnection or connection
This page is purposely left blank.
36
Troubleshooting for Picture Problems
37
Diagnostic Method for Troubleshooting PDP Television
<Introduction>
1. There are two kinds of picture problem
1) Abnormal picture
2) No picture
2. Basic concept of determining the defective board
1) Which area is the symptom displayed on the screen?
A. Part of the screen
B. All over the screen
3. Adjustment after PCB exchange
1) After exchanging the following boards, voltage adjustment is required.
P board, SC board, SS board => Please refer to Service Manual.
38
Troubleshooting for Picture Trouble
Where is
the symptom
displayed?
*Note :Panel gas leakage
Because of a very small crack in the
panel, gas leakage will start.
In this picture, gas leakage started at
the left top corner.
Finally, gas leakage will lead to the
symptom No picture with buzz
noise .
<How to determine the defective board>
Start
Upper or Lower half
(from front view)
Upper half
Lower half
Both area
SU Board (or D, or SC)
SD Board (or D, or SC)
SC Board (or D)
Right half
Left half
Left or Right half
(from front view)
D Board (or C1, or Panel)
D Board (or C2, or Panel)
Some part of the screen
39
<Symptom>
Abnormal Color, Vertical Line, Sync Error, Noise Picture
Diagnosis for Picture Problem (All Over the Screen)
<Model>
All Models
<Sample Picture>
<Block Diagram>
<Possible Cause>
<Back side view>
IC9900
DATA
DRIVER
IC9500
A
MICRO
PROCESSOR
IC4510
Peaks
Lite
IC1100
HDMI I/F
PICTURE
OUTPUT
IC8001
S.F. PROCESSOR
PLASMA AI
DISCHARGE
CONTROL
LVDS
RECEIVER
SU
SD
SC SS
Buffer IC Buffer IC
Video DATA (R)
Video DATA (L)
Sustain Control Pulse
Scan Control Pulse
D Board, SC Board, SU Board, SD Board
e.g. TH-42PZ80U
40
LVDS
<Diagnosis (2)>
Diagnosis for Picture Problem (All Over the Screen)
IC9500
IC9300
IC9400
D
DISCHARGE
CONTROL
Video/Panel
Control
<Back side view>
SU
SD
SC SS
Buffer IC Buffer IC
Sustain Control Pulse
Scan Control Pulse
D Board defect
Waveform OK
SC,SU,SD Board defect
Waveform NG
Refer to Diagnosis (3)
on next page
<Result>
<Cause>
Confirm the waveform at TPSC1 of the SC board
Video DATA (R)
Video DATA (L)
TPSC1
Panel Drive Circuit
Correct Waveform
Sample of NG Waveform
Here
<Result>
<Cause>
41
DATA
DRIVER
PLASMA AI
<Diagnosis (3)>
Diagnosis for Picture Problem (All Over the Screen)
<Result>
Confirm the waveform at TPSC1 after removing the SU or SD Board from the SC Board
Situation
Disconnect SU Board
(Connect SD)
Condition
Waveform OK?
Cause
SU Board
Disconnect SD Board
(Connect SU)
Waveform OK? SD Board
Disconnect the SU
and SD Boards
Waveform OK? SC Board
<Back side view>
SU
SD
SC SS
Buffer IC Buffer IC
TPSC1
Correct Waveform
Condition 2
Bottom half of
Picture OK?
Upper half of
Picture OK?
Screen should
be black
42
C1
Buffer
C2
Buffer
Diagnosis of Vertical Line Problem
A number of blocks
not lighting
Thin vertical line
or 1 block not lighting
D board (or C board) NG
D-board ( or C-board)
FPC
1 Line
FPC
Buffer
C Board
Buffer
C Board
Driver IC
1 Block 2 Blocks
PDP panel (Driver IC) NG
( or D board, or C board )
Driver IC Driver IC Driver IC
PDP Panel PDP Panel
NG Area (Front view)
Panel
case1 case2
case2
Drive
IC(2)
inside
or
D board D Board
case1
C1
Buffer IC Buffer IC
IC IC IC IC
43
Picture Trouble at Upper or Lower half
(Front view)
SC
SU
SD
SS
C1 C2
1
2
D
<Symptom>
<Defective board>
Trouble at Lower half : SD-board (SC or D) defect
1
2
Trouble at Upper half : SU-board (SC or D) defect
<NG Area>
No Picture, Picture noise, Full Horizontal line, etc.
<Actual Symptom>
Full Horizontal line at both area : SS-board (D) defect
(*)
Symptom
Result
Symptom
Result
Symptom
Result
: Horizontal line (Lower side)
: SD board
: Horizontal line (Upper side)
: D board
: Horizontal line (Both area)
: SS board
44
<Models>
42 inch (HD Panel)
Picture Trouble at Right or Left half (50 Inch)
<Symptom>
No Picture, Picture noise, etc.
Trouble at Left half : D-board defect
1
2
Trouble at Right half : D-board defect
Symptom
Result
: Cyan noise (Right side)
: D board
<Actual Symptom>
<Symptom>
<Defective board>
<NG Area>
<Models>
50inch (HD Panel)
SC
SU
SD
SS
C1
C3
SS2
SS3
C2
D
1
2
(Front view)
45
Picture Trouble at Right or Left half (42 Inch)
<Symptom>
No Picture, Picture noise, Full Vertical line, etc.
(Front view)
SC
SU
SD
SS
C1 C2
D
1 2
Trouble at Left half : D or C2 board (Panel) defect
1
2
Trouble at Right half : D or C1 board (Panel) defect
Symptom
Result
: Vertical line
: Panel
<Actual Symptom>
<Symptom>
<Defective board>
<NG Area>
42 inch (HD Panel)
46
Picture Trouble in 50 Inch Models
<Symptom>
No Picture, Picture noise, Half Vertical line, etc.
<Symptom>
<NG Area>
<Models>
50inch (HD Panel)
1
Trouble at Upper right :
2 Trouble at Upper middle :
C1 board or Panel defect
3
C2 board or Panel defect
C3 board or Panel defect
SC
SU
SD
SS
C1
C3
SS2
SS3
C2
D
1 2
(Front view)
<Defective board>
3
Trouble at Upper left :
47
Picture Trouble all Over the Screen
<Symptom>
(Front view)
SU
SD
SS
C1 C2
1
1 Trouble at All area : D or SC board
(SU,SD) defect
Symptom
Result
Symptom
Result
Symptom
Result
: Vertical line (All over screen)
: D board
: White balance NG
: D board
: Abnormal Picture
: SC board
D
SC
<Actual Symptom>
Picture noise, Full Vertical line, etc.
<Symptom>
<NG Area (e.g. 42 inch Panel)>
<Models>
42inch (HD Panel)
<Defective board>
48
Examples of Symptoms and Remedies
49
<Symptom> Noise Picture
<Photo of Symptom>
Picture Problem (All over the screen)
Model : 42 inch Result : A Board Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : A Board
Model : 42 inch
Result : SC Board
Model : 42 inch
Result : SC Board
Model : 42 inch
Result : SC Board
Model : 42 inch
Result : SC Board
Model : 42 inch
Result : SC Board
50
<Symptom> Vertical Line
<Photo of Symptom>
Picture Problem (All over the screen)
Model : 42 inch
Result : D Board
Model : 42 inch
Result :D Board
Model : 42 inch Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : SC Board
Model : 42 inch
Result : SD Board
Model : 42 inch
Result : SD Board
51
<Symptom> Abnormal Color, White Balance NG
<Photo of Symptom>
Picture Problem (All over the screen)
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Blue Abnormal Color Green
Cyan Red Red
Magenta Magenta Yellow
52
<Symptom> Sync Error
<Photo of Symptom>
Picture Problem (All over the screen)
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
53
<Symptom> Vertical Line
<Photo of Symptom>
Picture Problem (Right half or Left half)
Model : 50 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
54
<Symptom> Vertical Line
<Photo of Symptom>
Picture Problem (Upper or Bottom)
Model : 42 inch
Result : D Board
Model : 42 inch
Result : D Board
Model : 42 inch Result : D Board
Model : 42 inch
Result : SU Board
Model : 42 inch
Result : D Board
Model : 42 inch
Result : SC Board
Model : 42 inch
Result : SS Board
Model : 42 inch
Result : SU Board
55
Self-check Procedure
56
How to access the self-check
screen to reset the unit.
Select a television channel, and while
pressing the [VOLUME ( - )] button on
the main unit, press the [OK] button on
the remote control for more than 3
seconds.
How to Exit the self-check
screen
Press and hold the Power button on
the TV for 5 seconds or disconnect the
AC cord from the wall outlet.
Self-check Screen
CHASSIS: GPH11D
All models
TV volume down & OK on remote only does a basic IC self check. It does NOT Reset the TV.
It does not clear channel programmed settings, picture settings, channel labels, LOCK mode settings, or password.
Using this method, it shows the unit firmware version (Peaks 1.050 and GenX 1.00) and it checks IC communications ONLY.
This is more useful to identify the firmware version without having to decode the info in the setup menu About/Version screen.
NOTE: This procedure does
not reset the TV
Reset Procedure
57
CHASSIS: GPH11D
All models
Note: All customer programmed parameters will be erased.
To Reset the Unit, turn the TV on and while pressing the VOLUME ( - ) button on
the main unit, press the Menu button on the remote control for more than 3 seconds.
The Self-Check menu appears on screen. Then, disconnect the AC cord from the wall
outlet.