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PAYMENT EXPRESS EFTPOS

GETTING STARTED GUIDE


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CONTENTS
Direct Payment Solutions .................................................................................................................................................... 1
Whats Required .................................................................................................................................................................. 2
Components ........................................................................................................................................................................ 2
Verifone SC5000 ............................................................................................................................................................. 2
Ingenico i3070 ................................................................................................................................................................. 3
Ingenico iPP320/IPP350 .................................................................................................................................................. 3
Uniform UIC PP790SE .................................................................................................................................................... 3
Activating Payment Express ................................................................................................................................................ 4
How to Load a Keyset...................................................................................................................................................... 5
Payline ................................................................................................................................................................................ 5
Sample report: ................................................................................................................................................................. 7
Electronic Offline Voucher (EOV) ........................................................................................................................................ 8
Remote Assistance ............................................................................................................................................................. 9
Other Payment Express Solutions ...................................................................................................................................... 9
Glossary .............................................................................................................................................................................. 9


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DIRECT PAYMENT SOLUTIONS
Thank you for choosing Payment Express the leading EFTPOS solution from DPS. Payment Express offers significant
cost savings and value adding features that no other device can. In addition, it exceeds all global security standards and
future proofs against new mandates.
With over 10 years experience in providing integrated EFTPOS and payment solutions to the largest and most complex
customers globally; DPS is the logical choice when looking for a payment partner.
Key Points:
Fully integrated with all leading POS applications
Pure IP solution supports ADSL, VPN, GPRS, LAN, Thin Client and unattended environments
USB plug and play and USB powered no need for specialised technicians to go onsite.
Average transaction time is 0.5 seconds
Full support for Dynamic Currency conversion, gift, loyalty and other 3
rd
party applications
No EAC, controller, leased lines or special modems
Use the point of sale printer for EFTPOS receipts
Full support for Electronic Offline Voucher (EOV) the ability to process transactions if the network is down
EMV 6.0 certified
On and offline chip / PIN, PCI PED, PCI DSS and 3DES compliant
Choice of PINpads from worlds leading manufactures
Use the same solution in many global regions
Create detailed reports of all EFTPOS transactions in real time via a web based Payment Manager
All PINpads can be remotely monitored in real-time via the Payment Manager

This guide will help you with the setup of Payment Express EFTPOS and will ensure that the full benefits of the solution
are realised.
If at any time DPS can be of any assistance, please contact us on:










Please note that after-hours is considered to be outside of the hours 8am 9pm Monday to Friday, and 9am 5pm on
weekends. In addition, installations will only be supported within these hours.
If there is anything that DPS can do to assist your business, please contact us. We are here to help. Any feedback or
comments are also more than welcome.
With kind regards,
Direct Payment Solutions
New Zealand (09) 3094 693 | 0800 729 636
Australia (02) 8268 7700 | 1800 006 254
United Kingdom (20) 3318 3298
Singapore (03) 1581 353
United States (212) 8012 396
International +64 9 3094 693
Email: support@paymentexpress.com
For after-hours emergency support, contact:
New Zealand (09) 3776 060
Australia 1300 737 840
International +64 9 309 4693
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WHATS REQUIRED
A PINpad and other necessary cables and components (details as follows)
Payline username and password to access DPS online tools and services
Merchant number from your bank which is setup specifically for EFTPOS
A PC running Windows XP, Windows Visa or Windows 7
Receipt Printer
An Internet Connection
COMPONENTS
The following refers to the components that you will have / require. Please ensure you have the necessary
equipment before continuing on with this guide. If you are missing any of the following components, please
let DPS know immediately.
VERIFONE SC5000

Verifone SC5000 PINpad FTDI Curly Cable

Please note that the Verifone SC5000 may come with a power pack instead of what is shown above. These are the
components included:





Curly Cable Serial Power Pack Power Cable USB-Serial Adapter USB Cable

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INGENICO I3070

Ingenico i3070 PINpad Ingenico USB Cable

INGENICO IPP320/IPP350

Ingenico iPP320 PINpad Ingenico USB Cable

UNIFORM UIC PP790SE

Uniform UIC PP790SE PINpad Ingenico USB Cable
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ACTIVATING PAYMENT EXPRESS
It is a good idea to let DPS know your Terminal ID number and the name of your receipt printer (this
can be found by going to printers and faxes in the Windows control panel) at least 24 hours before
you plan on installing your PINpad. Please give us a call or send us an email with this information
and we can ensure your details are configured and ready before you begin.
Open a web browser and navigate to www.paymentexpress.com
On the bottom of the home page you should see the following:

Select the model PINpad that you have and click on the link to download the installer
Please ensure you read the End User License Agreement (EULA) carefully. Once you have scrolled
all the way to the bottom, the option to accept the DPS license terms will be presented.
NB: These need to be accepted. If you have any questions, please contact: sales@paymentexpress.com
When the installer asks you to plug in your PINpad, please connect the PINpad to the PC via the
USB or Serial cable provided. Click OK when you have done this.
Payment Express should now be installed and ready to process EFTPOS transactions.
To verify all is setup up correctly, please open the DPS EFTPOS client by double clicking on the
DPS red circle in the system tray (bottom right hand corner)
Click on the button labelled Maintenance and then click on the button labelled Logon.
If a receipt is printed out of your printer saying Approved, then your EFTPOS is installed and ready
to be integrated with your POS application.
If you get a receipt print out saying Transmission Error, you need to load the Keyset (this is linked
to your merchant number and makes sure that it is you that gets paid). Please see the notes below
on how to load a Keyset.
Please follow your POS suppliers instructions to integrate the POS application with Payment
Express.

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HOW TO LOAD A KEYSET
Please note that IPP320/IPP350 will not need to have keysets manually loaded. They possess a feature
known as Remote Key Injection (RKI) which means that the PINpad will load its own keysets automatically
prior to logging on.
You will need two things to load a keyset:
Terminal ID this is your Merchant ID number plus the number of the terminal. The Merchant ID number is
provided by your bank and will typically be in the format 10 XXXXXX. With this format, you will need to drop
the leading 10, and use the remaining 6 digits appended with your terminal number (01, 02, 03 etc.
depending on how many terminals you have).
Keyset & Check Digit this can typically be found on a sticker located on the back of your PINpad. It looks
like 1)1558203 / 7369. The first part is the keyset and the second part is the check digit.
If you have a sticker on the back of your PINpad, then please phone the number listed on that sticker
to have your Terminal activated. You will be prompted for your Terminal ID followed by your Keyset
details.
If you do not have a sticker or are having trouble with the step above, then please give DPS a call
and one of our Support Analysts will be able to assist you with the activation of your PINpad.
PAYLINE
This is a major part of the solution and it is important that Merchants especially finance and technical
support teams use this facility (or at least understand its benefits to better assist the business).
DPS will have provided a username and password to a management contact upon activation of the Payment
Express account. If this has not been received, please contact DPS support at your convenience.
To access Payline, please go to www.paymentexpress.com and click the Client Login link which is located
towards the top right hand side of the screen.

Once logged in, you will be able to manage all of your transactions, view EFTPOS PINpad status history and
create reconciliation reports.
For additional information on Payline, a more in-depth guide can be found at:
www.paymentexpress.com/downloads/PMGuideEFTPOS.pdf
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SAMPLE REPORT:



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ELECTRONIC OFFLINE VOUCHER (EOV)
EOV is a very important feature to have enabled. It allows Merchants to process transactions if the internet
connection is not working, the acquirer is offline or any other part of the transactional processing chain is not
functioning correctly.

Please ask your bank to enable the Merchant Number and all required Terminal IDs for EOV. Please also
ensure an end to end test for EOV is run (i.e. a live bank card should be used to test the PINpad under EOV
mode to see that an Approved response is received and the bank account should be checked to confirm
that funds hit the correct account after settlement). If the test fails, please report this to us.

An Electronic Offline Voucher (EOV) is a fully electronic version of the zip zap machine. The Merchant no
longer requires the machine to perform transactions when the Banking system is unavailable. In EOV mode,
the EFTPOS payment proceeds as per normal with the Customer card swiped through the EFTPOS
PIN pad, each transaction is simply verified and stored by the EFTPOS application and standard
EFTPOS style receipt is printed for signature verification. Stored offline transactions are uploaded and
processed automatically as the internet connection becomes available.

Before processing any transactions in EOV mode, please check that:

The card plastic looks valid and is from a card issuer that is recognised as being accepted. For
example, if you normally accept Visa card transactions and a Visa card is presented by the customer,
then it is okay to process
Ensure that the expiration date shown on the card is valid
Check the customers signature against the signature on the back of the card
Check with your store management as to the store policy for EOV approvals.

An EOV guide can be found within the EFTPOS User Guide found at:
http://www.paymentexpress.com/getattachment/Knowledge_Base/Brochures/EFTPOSClientGuide_3.pdf.aspx/


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REMOTE ASSISTANCE
To provide technical assistance which requires remote access to your computer, we would require you to
temporarily run a third-party tool TeamViewer on your computer.

To allow TeamViewer to work on your computer, you will need to be able to access our website
www.paymentexpress.com where you will be able to download and run the TeamViewer client program
(located at the bottom of the page). You may also have to contact your IT administrator and make sure you
have this access and possibility further requirements depending on your setup (in some cases you may be
required to open port 5938 on your firewall/gateway.


OTHER PAYMENT EXPRESS SOLUTIONS
In addition to the standard EFTPOS products that are listed in this document, DPS can also assist your
business with a number of other payment solutions including Ecommerce and other EFTPOS such as UPT
(Unattended Payment Terminal). Our i9500 UPTs (comprised of an Ingenico i9530 PINpad and an Ingenico
i9550 SCR) can be used in a number of different situations (i.e. parking sites, vending machines, unattended
fuel pumps etc.)
For more information, please contact sales@paymentexpress.com.


GLOSSARY
EFTPOS process Electronic Funds Transfer at the Point of Sale
EMV Eutopay, MasterCard & Visa
UPT Unattended Payment Terminal
SCR Secure Card Reader
Ecommerce process web based transactions online and in real time
Payline process credit cards manually via a web interface, very similar to a virtual EFTPOS terminal
Batch Processing process large amounts of credit card transactions easily and securely
IVR (Interactive Voice Response) use a touch phone with a recorded voice to receive credit card payments
Vending perfect for real time payments from fizzy drink devices, parking meters and kiosks
Wireless Payment Processing process transactions via a secure private GPRS network, perfect for kiosks, parking,
fuel etc.

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