QUESTIONNAIRE

I, Mr. Shrinivas Shinde, MBA Final Year student of Institute of Business Management &
Research Bschool Hubli, conducting brief survey to Customer perception and acceptances
of online booking service at Mytravels.in in Hubli-Dharwad. I would be highly grateful to
you if you would provide your genuine response. Thanking you in advance.

Personal Information
Name: _________________________________

1) Your age group.
a) 18 to 25 [ ] b) 25 to 35 [ ]
c) 35 to 45 [ ] d) 45 and above [ ]

2) How often do you travel out stations?
a) Almost Fortnightly [ ] c) Once in a month [ ]
b) Once in 2 months [ ] d) occasionally [ ]
e) Rarely [ ]

3) How do you Book your Trip?
a) Online [ ] b) Through a Travel Agent [ ]
c) Direct operator [ ] d) Personal Vehicle [ ]

4) Mention the reason for preferring the above said option for ticket booking
a)Online Convenience [ ] b) Risk of online payment gateway [ ]
c) Thread of Intermediates [ ] d) Personnel vehicle [ ]

5) What mode of transportation do you opt? Rate them on the basis of your preference
(Most preferred at the 1st, Least preferred at the 5th)
5 4 3 2 1
Bus

Train

Flight

Car




a) Which are the first three brands that come to your mind when I say online Bus ticket
booking?
___________________________
___________________________
___________________________
b) Rate the attributes while selecting the best online travel portal for bus booking
online..? Rank them on the basis of your preference ( Most important at the 1 Least Important
at the Last)
5 4 3 2 1



Brand name
Inventory Availability
Offers and discount
Personalised services
Payment services
Promotions and advertisements
Previous experience
Others Experiences
Customized package
Brand ambassadors
c) Are you aware about mytravels.in-an online bus booking portal?
a) Yes [ ] b) No
If Yes,
a) kindly specify the mean of awareness.
a) Hoarding and Print ads [ ] b) Search Engine and Social Media [ ]
c) References [ ] d) Retailers [ ]

b) Have you experienced the services of Mytravels.in?
a) Yes [ ] b) No [ ]
c) How often you use Mytravels.in, when you plan for online bus ticketing?
a) None [ ] b) Sometimes [ ]
b) Often [ ] d) Every time when i plan a travel [ ]
If No,
a) Which are all the online portal service youve experienced?
a) Redbus.in [ ] b) makemytrip.com [ ]
b) travelyaari.com [ ] d) Direct operators [ ]
e)Goibibo.com [ ] f) All of the above [ ]

b) Rate the brands of online bus booking portal in terms of quality services
Excellent Good Average Bad Very Bad
Redbus.in
Goibibo.com
Makemytrip.com
Travelyaari.com
Direct Operators
d) Which information source do you refer to know about the Ticket Booking Portals
usually?
a)Friends [ ] b) Internet Search [ ] c)TV [ ]
d) SMS [ ] e)Travel Agents [ ] e)Colleagues [ ]

e) Do You Remember the logo of Mytravels.in?
a) Yes [ ] b) No [ ]
c) Not Sure [ ]




6) Rank the most use full and your preferred promotion strategy
a) Loyalty programs
b) Mementos & Souvinirs
c) Discount
d) To & Fro Discount
e) Reference
f) Customised package

7) How convenient is our company to use?
a) Extremely convenient
b) Very convenient
c) Moderately convenient
d) Slightly convenient
e) Not at all convenient

8) Are you satisfied with a payment options and facilities from our website?
a) Yes b) No

9) Overall, how professional were the office staff members?
a) Extremely Professional
b) Very Professional
c) Moderately Professional
d) Slightly Professional
e) Not at all Professional

10) Are you aware of the advertisements of our company?
a) Yes b) No

11) Would you like to hear from My Travels for offers & discounts?
a)Yes b) No

12) How well do you feel that our company understands your needs?
a) Extremely well
b) Quite well
c) Moderately
d) Slightly well
e) Not at well

13) Please tell us how easy it is to find information on the site.
a) Very easy
b) Easy
c) Average
d) Difficult
e) Very difficult

14) How well did our customer service representative answer your question or solve your
problem?
a) Extremely well
b) Quite well
c) Moderately well
d) Slightly well
e) Not well




15) How well did you feel our customer service representative understood what you were
saying?
a) Extremely Well
b) Quite Well
c) Moderately Well
d) Slightly Well
e) Not Well

16) How clear was the information that our customer service representative provided to
you?
a) Extremely Clear
b) Quite Clear
c) Moderately Clear
d) Slightly Clear
e) Not Well

17) What is your overall impression of the site?
Below Expectation Meets Expectation Exceeds Expectation
Professional
Informative
Visual Pleasing


18) Compared to our competitors, is our product quality better, worse, or about the same?
a) A great deal
b) Quite a bit better deal
c) Somewhat better
d) About the same
e) Quite a worse deal

19) How likely is it that you would recommend this company to a friend or colleague?

Not Likely Most Likely

20) If you did not find any or all of what you needed, please tell us what information you
were looking for.

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Signature:____________
Thank you

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