ID Task Name Duration InfoX % Complete Start Finish

1 Pre-Project 9 days 100% Mon 10/5/09 Thu 10/15/09

18 Project 53.25 days 14% Mon 10/5/09 Thu 12/17/09
19 Project Management 40 days 2% Mon 10/19/09 Fri 12/11/09
20 Project Timeline 40 days 0% Mon 10/19/09 Fri 12/11/09
21 Project Start 0 days 0% Mon 10/19/09 Mon 10/19/09
22 Project Preparation 5 days 0% Mon 10/19/09 Fri 10/23/09
23 Plan 5 days 0% Mon 10/19/09 Fri 10/23/09
24 Blueprint 0 days 0% Fri 10/23/09 Fri 10/23/09
25 Analyze 0 days 0% Fri 10/23/09 Fri 10/23/09
26 Design 0 days 0% Fri 10/23/09 Fri 10/23/09
27 Realization 25 days 0% Mon 10/26/09 Fri 11/27/09
28 Build 15 days 0% Mon 10/26/09 Fri 11/13/09
29 Test 10 days 0% Mon 11/16/09 Fri 11/27/09
30 Final Preparation 5 days 0% Mon 11/30/09 Fri 12/4/09
31 Deploy 5 days 0% Mon 11/30/09 Fri 12/4/09
32 Release & Support 5 days 0% Fri 12/4/09 Fri 12/11/09
33 Go-Live 0 hrs 0% Fri 12/4/09 Fri 12/4/09
34 Support 5 days 0% Mon 12/7/09 Fri 12/11/09
35 Project Kickoff Meeting 1 day 100% Tue 10/20/09 Tue 10/20/09
36 Kickoff Meeting 1 day 100% Tue 10/20/09 Tue 10/20/09
37 Milestone: Kickoff Meeting Complete 0 days 100% Tue 10/20/09 Tue 10/20/09
38 Application 50.25 days 12% Mon 10/5/09 Mon 12/14/09
39 Project Preparation 14 days 99% Mon 10/5/09 Fri 10/23/09
40 Plan 4 days 100% Mon 10/19/09 Fri 10/23/09
41 Phase Startup 1 min 100% Mon 10/19/09 Mon 10/19/09
42 Customer Data Review 3 days 100% Mon 10/19/09 Thu 10/22/09
43 Base Setup Review 1 day 100% Thu 10/22/09 Fri 10/23/09
44 Milestone: End of Project Preparation 0 days 0% Mon 10/5/09 Mon 10/5/09
45 Realization 32.25 days 8% Mon 10/26/09 Wed 12/9/09
46 Build 27.25 days 9% Mon 10/26/09 Wed 12/2/09
47 Phase Startup 1 min 100% Mon 10/26/09 Mon 10/26/09
48 Base Setup Configuration 3.75 days 0% Wed 11/4/09 Mon 11/9/09
49 Marketing 2.25 days 0% Wed 11/4/09 Fri 11/6/09
50 Campaign Management 0.75 days 0% Wed 11/4/09 Wed 11/4/09
51 Base Setup Configuration 4 hrs 0% Wed 11/4/09 Wed 11/4/09
52 Unit Test 2 hrs 0% Wed 11/4/09 Wed 11/4/09
53 Lead Management 0.75 days 0% Wed 11/4/09 Thu 11/5/09
54 Base Setup Configuration 4 hrs 0% Wed 11/4/09 Thu 11/5/09
55 Unit Test 2 hrs 0% Thu 11/5/09 Thu 11/5/09

Task Milestone External Tasks

Project: 3.2.020_Project Plan
Split Summary External Milestone
Date: Thu 11/5/09
Progress Project Summary Deadline

Page 1
 ID Task Name Duration InfoX % Complete Start Finish

56 IC Marketing 0.75 days 0% Thu 11/5/09 Fri 11/6/09

57 Base Setup Configuration 4 hrs 0% Thu 11/5/09 Thu 11/5/09
58 Unit Test 2 hrs 0% Fri 11/6/09 Fri 11/6/09
59 Sales 1.5 days 0% Fri 11/6/09 Mon 11/9/09
60 Account & Contact Management 0.75 days 0% Fri 11/6/09 Fri 11/6/09
61 Base Setup Configuration 4 hrs 0% Fri 11/6/09 Fri 11/6/09
62 Unit Test 2 hrs 0% Fri 11/6/09 Fri 11/6/09
63 IC Sales 0.75 days 0% Mon 11/9/09 Mon 11/9/09
64 Base Setup Configuration 4 hrs 0% Mon 11/9/09 Mon 11/9/09
65 Unit Test 2 hrs 0% Mon 11/9/09 Mon 11/9/09
66 Campaign Automation 13 days 0% Mon 11/9/09 Wed 11/25/09
67 Requirements Document 1 day 0% Mon 11/9/09 Mon 11/9/09
68 Technical Design Document 5 days 0% Tue 11/10/09 Mon 11/16/09
69 Build/Configure Campaign Automation 5 days 0% Tue 11/17/09 Mon 11/23/09
70 Unit Test 2 days 0% Tue 11/24/09 Wed 11/25/09
71 Conversion 27.25 days 0% Mon 10/26/09 Wed 12/2/09
72 Review any data issues with customer 1 day 0% Mon 10/26/09 Mon 10/26/09
73 Employee Data Conversion 19.25 days 0% Thu 11/5/09 Wed 12/2/09
74 Receive Employee Data File from Shari 0 days 100% Thu 11/5/09 Thu 11/5/09
75 Load Employee Data in Dev (2nd Revision) 1 day 0% Mon 11/16/09 Tue 11/17/09
76 Provide Data Validation Report to Shari for Employees 2 hrs 0% Wed 11/18/09 Wed 11/18/09
77 Receive Employee Data File from Shari (3rd Revision) 2 days 0% Wed 11/18/09 Fri 11/20/09
78 Load Empoyee Data in QA Client 1 day 0% Wed 11/25/09 Fri 11/27/09
79 Provide Data Validation Report to Shari for Employees 2 hrs 0% Wed 12/2/09 Wed 12/2/09
80 Contact Data Conversion 18 days 0% Fri 11/6/09 Tue 12/1/09
81 Receive Contact Data Files from Shari (2nd Revision) 0 days 0% Fri 11/6/09 Fri 11/6/09
82 Load Contact Data in DEV (2nd Revision) 1 day 0% Fri 11/27/09 Tue 12/1/09
83 Provide Data Validation Report to Shari for Contacts 2 hrs 0% Tue 12/1/09 Tue 12/1/09
84 Receive Contact Data File from Shari (3rd Revision) 2 days 0% Fri 11/20/09 Tue 11/24/09
85 Load Contact Data in QA Client 1 day 0% Tue 11/24/09 Thu 11/26/09
86 Provide Data Validation Report to Shari for Contacts 2 hrs 0% Tue 12/1/09 Tue 12/1/09
87 Product Data Conversion 19.25 days 0% Thu 11/5/09 Wed 12/2/09
88 Receive Product Data File from Shari (2nd Revision) 0 days 100% Thu 11/5/09 Thu 11/5/09
89 Load Product Data in DEV 2 days 0% Thu 11/5/09 Wed 11/11/09
90 Provide Data Validation Report to Shari for Products 2 hrs 0% Tue 11/17/09 Tue 11/17/09
91 Receive Product Data File from Shari (3rd Revision) 1 day 0% Wed 11/18/09 Wed 11/18/09
92 Load Product Data in QA Client 2 days 0% Fri 11/20/09 Tue 11/24/09
93 Provide Data Validation Report to Shari for Products 2 hrs 0% Wed 12/2/09 Wed 12/2/09
94 Marketing Attribute Data Conversion 19.75 days 0% Wed 11/4/09 Tue 12/1/09

Task Milestone External Tasks

Project: 3.2.020_Project Plan
Split Summary External Milestone
Date: Thu 11/5/09
Progress Project Summary Deadline

Page 2
 ID Task Name Duration InfoX % Complete Start Finish

95 Provide Marketing Attributes Data Template 0 days 0% Wed 11/4/09 Wed 11/4/09
96 Receive Marketing Attributes Data File from Shari (Initial Set) 2 days 0% Fri 11/6/09 Mon 11/9/09
97 Load Marketing Attributes Data in DEV 2 days 0% Wed 11/11/09 Mon 11/16/09
98 Provide Data Validation Report to Shari for Marketing Attributes 2 hrs 0% Tue 11/17/09 Tue 11/17/09
99 Receive Marketing Attributes Data File from Shari 2 days 0% Tue 11/17/09 Fri 11/20/09
100 Load Marketing Attributes Data in QA Client 1 day 0% Tue 11/24/09 Thu 11/26/09
101 Provide Data Validation Report to Shari for Marketing Attributes 2 hrs 0% Tue 12/1/09 Tue 12/1/09
102 Sales Order Data Conversion 7.5 days 0% Wed 11/4/09 Fri 11/13/09
103 Provide Sales Order Data Template 0 days 0% Wed 11/4/09 Wed 11/4/09
104 Receive Sales Order Data File from Shari 2 days 0% Wed 11/4/09 Thu 11/5/09
105 Load Sales Order Data in DEV 2 days 0% Fri 11/6/09 Mon 11/9/09
106 Provide Data Validation Report to Shari for Sales Orders 2 hrs 0% Tue 11/10/09 Tue 11/10/09
107 Receive Sales Order Data File from Shari 2 days 0% Tue 11/10/09 Thu 11/12/09
108 Load Sales Order Data in QA Client 1 day 0% Thu 11/12/09 Fri 11/13/09
109 Provide Data Validation Report to Shari for Sales Orders 2 hrs 0% Fri 11/13/09 Fri 11/13/09
110 Testing 18 days 71% Mon 10/26/09 Wed 11/18/09
111 Marketing 18 days 60% Mon 10/26/09 Wed 11/18/09
112 Campaign Management Test Script 1 day 100% Mon 10/26/09 Tue 10/27/09
113 Lead Management Test Script 1 day 100% Tue 10/27/09 Wed 10/28/09
114 IC Marketing Test Script 1 day 100% Wed 10/28/09 Thu 10/29/09
115 Campaign Automation Test Script 2 days 0% Tue 11/17/09 Wed 11/18/09
116 Sales 2 days 100% Thu 10/29/09 Mon 11/2/09
117 Account & Contact Management Test Script 1 day 100% Thu 10/29/09 Fri 10/30/09
118 IC Sales Test Script 1 day 100% Fri 10/30/09 Mon 11/2/09
119 Milestone: End of Build Phase 0 days 0% Wed 12/2/09 Wed 12/2/09
120 Test 5 days 0% Wed 12/2/09 Wed 12/9/09
121 Phase Startup 1 min 0% Wed 12/2/09 Wed 12/2/09
122 Integration Testing 3 days 0% Wed 12/2/09 Mon 12/7/09
123 Execute Conversion Test Scripts in QA 2 days 0% Thu 12/3/09 Mon 12/7/09
124 Execute Configuration Test Scripts in QA 1 day 0% Wed 12/2/09 Thu 12/3/09
125 Meeting: Product Walk thru 1 day 0% Thu 12/3/09 Fri 12/4/09
126 User Acceptance Testing 3 days 0% Fri 12/4/09 Wed 12/9/09
127 Customer Executes UAT 3 days 0% Fri 12/4/09 Wed 12/9/09
128 Testing 0 days 0% Wed 12/9/09 Wed 12/9/09
129 Milestone: End of Test Phase 0 days 0% Wed 12/9/09 Wed 12/9/09
130 Milestone: End of Realization 0 days 0% Wed 12/9/09 Wed 12/9/09
131 Final Preparation & Go-live 3 days 0% Wed 12/9/09 Mon 12/14/09
132 Phase Start-Up 1 min 0% Wed 12/9/09 Wed 12/9/09
133 Deploy 3 days 0% Wed 12/9/09 Mon 12/14/09

Task Milestone External Tasks

Project: 3.2.020_Project Plan
Split Summary External Milestone
Date: Thu 11/5/09
Progress Project Summary Deadline

Page 3
 ID Task Name Duration InfoX % Complete Start Finish

134 Load final data to production 1 day 0% Wed 12/9/09 Thu 12/10/09
135 Check Production System 1 day 0% Thu 12/10/09 Fri 12/11/09
136 Product Walk thru with the Client 1 day 0% Fri 12/11/09 Mon 12/14/09
137 Release & Support 2.5 days 0% Mon 12/7/09 Wed 12/9/09
138 Phase Startup 1 min 0% Mon 12/7/09 Mon 12/7/09
139 Production Support 2.5 days 0% Mon 12/7/09 Wed 12/9/09
140 Monitor Transactions Accuracy 1 day 0% Mon 12/7/09 Tue 12/8/09
141 Handover to Support Organization 1 day 0% Tue 12/8/09 Wed 12/9/09
142 Meeting: Help Desk Certification 4 hrs 0% Wed 12/9/09 Wed 12/9/09
143 Project Closing 2 days 0% Mon 12/7/09 Wed 12/9/09
144 Close Open Issues 1 day 0% Mon 12/7/09 Tue 12/8/09
145 Confirm Live Environment 1 day 0% Tue 12/8/09 Wed 12/9/09
146 Create & Staff Help Desk 2 hrs 0% Wed 12/9/09 Wed 12/9/09
147 Architecture 37.25 days 45% Tue 10/27/09 Thu 12/17/09
148 Create DEV Environment 5 days 100% Tue 10/27/09 Mon 11/2/09
149 Create ICON VPN Access for DEV team 1 day 100% Tue 11/3/09 Tue 11/3/09
150 Create ICON DEV Team Users 2 hrs 0% Wed 11/4/09 Wed 11/4/09
151 Validate CRM DEV Environment 1 day 100% Wed 11/4/09 Wed 11/4/09
152 Create QA Environment (Client in DEV Box) 4 days 100% Mon 11/2/09 Thu 11/5/09
153 Create Production System 5 days 0% Fri 11/6/09 Thu 11/12/09
154 Migrate Transports into QA 1 day 0% Wed 12/2/09 Thu 12/3/09
155 Migrate Final Transports into Production 1 day 0% Wed 12/9/09 Thu 12/10/09
156 Create Bobj Environment (Hosted) 5 days 0% Thu 12/10/09 Thu 12/17/09
157 Verify Production System Administration 2 hrs 0% Thu 12/10/09 Thu 12/10/09
158 Conduct System Test 4 hrs 0% Thu 12/10/09 Fri 12/11/09
159 Conduct Going Live Check 2 hrs 0% Fri 12/11/09 Fri 12/11/09
160 Training 40.25 days 18% Wed 10/21/09 Wed 12/16/09
161 Plan Trainer Training 2 hrs 100% Wed 10/21/09 Wed 10/21/09
162 Plan End User Training 2 hrs 0% Wed 10/21/09 Wed 10/21/09
163 Meeting: Training Plan Review Meeting 1 hr 100% Wed 10/21/09 Wed 10/21/09
164 Conduct Trainer Training 3 days 100% Tue 11/3/09 Thu 11/5/09
165 Customer Self Training 5 days 0% Fri 11/6/09 Thu 11/12/09
166 Customer Refines & Finalize End User Training Materials 5 days 0% Fri 11/13/09 Tue 11/24/09
167 Customer Key Users Conduct End User Training 5 days 0% Wed 12/9/09 Wed 12/16/09
168 ICON DEV Team Tasks 17 days 0% Fri 11/6/09 Mon 11/30/09
169 Create ICON DEV Team Users 2 hrs 0% Fri 11/6/09 Fri 11/6/09
170 Create Documentation for Loading Data 15 days 0% Mon 11/9/09 Fri 11/27/09
171 Mentor Customer on Load Programs 1 day 0% Mon 11/30/09 Mon 11/30/09

Task Milestone External Tasks

Project: 3.2.020_Project Plan
Split Summary External Milestone
Date: Thu 11/5/09
Progress Project Summary Deadline

Page 4