Mohammad Alias Chowdhury

9 Crescent Place, East York, ON, M4C 5L8

416 845 1798- aliaschow@hotmail.com

HIGHLIGHTS OF QUALIFICATIONS:
• Overall more than 10 years of IT experience in the field of Network Administrator
and Field Support.
• Programming in Access using Visual Basic Code
• Assembling a complete system independently as well as installation of software
followed by troubleshooting, configuring Windows Server/Exchange server
2000/2003 including Active directory, DHCP, IIS, RAS, DNS.
• Managed and contributed to the design, implementation, and administration of
Company’s multiple corporate networks, capacity planning and system
configuration functions. Tasks includes configuration of Cisco Switches, Routers
(Clear the backup configuration, Copy from TFTP server, Copy to a TFTP server,
Copy to NVRAM, Create Access list, Examine the router, IGRP routing, Initial
router configuration, IPX Access List Security, IPX router configuration, IPX SAP
filtering, Limiting VTY address, Load 2600 IOS, Navigating the IOS, Password
Recovery, RIP Routing, Router Configuration, Saving the backup configuration,
Telnet to a remote Route).
• Managed Help desk, user training, end-user acceptance testing, preparation of
user manuals and documentations.
• POS, Multimedia installation for Bell Canada-GTA, Zeller, Bay, Future shop, Best
Buy, Lob laws, Scotia Bank.
• Excellent communication and interpersonal skills with diverse personalities.
• Dedicated with professional attitude and strong work ethic in fast-paced
environment.
• Resourceful detail oriented with strong problem solving and decision making
ability.
• Ability to perform well both independently and as conscientious member of a
team.
• Astute learner, eager to undertake new challenges and responsibilities.
RELEVANT TECHNICAL EXPERIENCE AND SKILLS:
CCNA (Cisco Certified Network Associate) Completed from Everest (CDI) College,
Toronto- 2008
CompTIA A+, Network + and Security +
Microsoft Certification Status: Completed in 2008
MCSE-Systems Engineer Microsoft Windows Server 2003
MCP-Professional MCP 2.0 -- Certified Professional
MCSA-Systems Administrator Microsoft Windows Server 2003
MCSA-Systems Administrator: Messaging Microsoft Windows Server 2003
MCSE-Systems Engineer: Messaging Microsoft Windows Server 2003

EDUCATION:
Diploma with Honors from Everest (CDI) College, Toronto 2008
M.Sc. from Dhaka University, Bangladesh 1994
Bachelor of Arts from Dhaka University, Bangladesh 1992

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EMPLOYMENT HISTORY:
Contingent Network Services Toronto (GTA)- 2009 March to 2009(On Call)
Technical Support
Aritzia/ Wendy - Desktop installation, Router Configuration
Millennium Technology Services: Router configuration.
Steel Technologies-:Router Update
Ministry of Government Services: June 2009 to July 2009
Desktop Services
Desktop support including Desktop installation, Re-image, Printer installation,
Blackberry support.
Compugen for Bell, Toronto: 2008 July to 2008 December (On Call)
Technical support
Successfully completed the following projects within the Greater Toronto Area:
Bell Canada –GTA POS Installation, Multimedia Installation
The Employment Solutions for IBM- GTA: 2007 October to 2009(On Call)
Technical Support
Successfully completed the following projects within the Greater Toronto Area:
• Thistle /IDRA pharmacy in Toronto (GTA): Switch configuration and installation
• Scotia Bank/ TD financial: Computer Update, Patch panel cabin setup, Software
update, Citrix configurations, Swap Switch and Router.
• Hilton Hotel Corporations: Server backup, new server installations and
configuration including VPN, RAS, IIS and SQL server configurations.
• Best buy, Future shop – PC health check, Switch installations troubleshooting
• Heart & Stroke foundations for Workstations installations.
• Loblaw’s, Super Stores, Block Buster, Reitman’s /Domino Pizza – Site Survey,
POS Installations.
• Zellers: Access Point selection for wireless, POS installations, Configurations
• Future Shop/LCBO/The Bay/Loblaw’s: POS installations, Configurations
• Wal-Mart: Printer installation and configuration using smart system
Aerotek for Nexicore: January 2009 to March 2009
Laptop Repairs, Troubleshooting, Assembling and installations
QUEUE IT Professionals For MicroAge Sept. 2008 to Oct. 2008(project)
Printer installation, configuration and end user training for Scotia Bank
Quest Components, Markham 2006 July to 2007 December
Technical Support
Solving problem over the phone and Customer Service
Computer Assembling, Software Installation, Troubleshooting.
Programming in Access
Medgulf Insurance, Riyadh, KSA January 1998 – June 2006
Technical Support & Motor Claims Support
Troubleshoot problems with computer systems, including hardware, software, E-Mail,
network and peripheral equipment problems. Administered users, setup printers and
servers 2000/2003(Active directory, DHCP,DNS, IIS, RAS), Exchange Server
2000/2003, performed backup restored software and applications

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Field solutions. : January 2009 to November 2009 (On call)

Field service Technician:

I have completed following projects details as follows:

Headline
Diagnose and repair PC/Printer
Printer Clean and Evalute
Diagnose and repair equipment
Printer diagnosis and Repair
De-Install / Install New PC,
Peripherals
De-Install / Install New PC,
Peripherals
Preventive maintenance
Preventive maintenance
De-Install / Install New PC,
Peripherals
Printer Repair
Printer Diagnostics and Repair
Diagnose and repair PC/Printer
Clean and evaluate printer
Clean and evaluate printer
SiteName
Southlake Regional Health Cent
University of Toronto
Aircom Services / YYZ2
BRITISH AIRWAYS
WAL MART #3054
WAL MART #3740
BRITISH AIRWAYS/BAWC GSA CALL CENTRE
TORONTO
BRITISH AIRWAYS CARGO/SWISSPORT CANADA
HANDLING INC
WAL MART #3740
EMIRATES AIRLINES/YYZ
HSBC
LESTER B PEARS INTERNATIONAL AIRPORT
Southlake Regional Health Cntr
Department National Defense

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