Bidding Document-Providing 2G3G Radio Network Optimization Service in Center VI Area

Tender Package: Providing 2G/3G radio network optimization service
Project: Providing 2G/3G radio network optimization service in Center VI area

Vietnam Mobile Telecom Services Company (VMS) Confidential Information Page 1 of 98

THE SOCIALIST REPUBLIC OF VIETNAM
Independence Freedom - Happiness
-------------------------------------

BIDDING DOCUMENT
TENDER PACKAGE:
PROVIDING 2G/3G RADIO NETWORK OPTIMIZATION SERVICE
UNDER PROJECT:
PROVIDING 2G/3G RADIO NETWORK OPTIMIZATION SERVICE IN
CENTER VI AREA

This Document is promulgated through Decision Number: /QD-VMS dated / / 2012.

Purchaser: VIETNAM MOBILE TELECOM SERVICES COMPANY

Hanoi, , 2012
ON BEHALF OF INVITING PARTY
VMS DEPUTY GENERAL DIRECTOR

NGUYEN DANG NGUYEN
Hanoi ________

TABLE OF CONTENTS
ABBREVIATION ....................................................................................................................... 5
DEFINITION .............................................................................................................................. 6
PART I. INSTRUCTION TO TENDER ..................................................................................... 7
CHAPTER I: REQUIREMENT FOR TENDER PROCEDURE ............................................... 7
A. GENERAL ......................................................................................................................... 7
Article 1. Tender Content .................................................................................................... 7
Article 2. Eligible Status of Tenderer .................................................................................. 7
Article 3. Tender Cost ......................................................................................................... 7
Article 4. BD and Clarification of BD ................................................................................ 7
Article 5. Revision of BD .................................................................................................... 8
B. PREPARATION OF THE TD .......................................................................................... 8
Article 6. Language of Tender ............................................................................................ 8
Article 7. Content of the TD ................................................................................................ 8
Article 8. Changing eligible status ...................................................................................... 8
Article 9. Application for Tender ........................................................................................ 8
Article 10. Tender Price and Bill of Quantities ................................................................... 9
Article 11. Currency for Tendering ..................................................................................... 9
Article 12. Document evidencing eligible status, experience and capability of Tenderers 9
Article 13. Validity of the TD ........................................................................................... 10
Article 14. Formula and Signatures of the TD .................................................................. 10
C. SUBMISSION OF TENDER DOCUMENT ................................................................... 11
Article 15. Sealing and marking on the tender package .................................................... 11
Article 16. Tender Closing Date and Time ....................................................................... 11
Article 17. Lately submitted Tender ................................................................................. 12
Article 18. Revision or withdrawal of Tender ................................................................... 12
D. OPENING AND EVALUATION OF TD ....................................................................... 12
Article 19. Technical Proposal Opening ........................................................................... 12
Article 20. TD Clarification .............................................................................................. 13
Article 21. Preliminary Evaluation of the Technical Proposals ........................................ 13
Article 22. Detailed evaluation of the Technical proposals .............................................. 14
Article 23. Financial Proposal Opening ............................................................................ 14
Article 24. Evaluation of Financial Proposals and combined evaluation ......................... 15
Article 25. Error Correction .............................................................................................. 15
Article 26. Adjustment of discrepancies ........................................................................... 16
Article 27. Contacting with Purchaser .............................................................................. 16
Article 28. Contract negotiation ........................................................................................ 16
E. TENDER WINNING ........................................................................................................ 17
Article 29. Successful Tenderer ........................................................................................ 17
Article 30. Acceptance and Rejection of Tenders ............................................................. 17
Article 31. Announcement of Tender result ...................................................................... 18
Article 32. Contract Negotiation, finalization and signing ............................................... 18
Article 33. Settlement of procurement complaints, instruction for address of the Advisory
Board of settlement ........................................................................................................... 18
Article 34. Dealing with violations of procurement legislations ...................................... 20

CHAPTER II: TENDER DATA SHEET .................................................................................. 21
CHAPTER III: TENDER EVALUATION CRITERIA ........................................................... 28
Article 1. Prerequisite check ............................................................................................. 28
Article 2. Technical Evaluation Criteria ........................................................................... 28
Article 3. Financial Evaluation Criteria ............................................................................ 37
Article 4. Combined Evaluation Criteria ........................................................................... 37
Article 5. Preferential treatment in international tendering ............................................... 37
Article 6. Ranking Tenderer .............................................................................................. 37
Article 7. Successful Tenderer .......................................................................................... 38
PART II. TECHNICAL PROPOSAL ..................................................................................... 39
Template No. 1 Application for Tender Letter (the Technical Proposal) ......................... 40
Template No. 2 Power of Attorney ................................................................................... 41
Template No. 3 Alliance Agreement ................................................................................. 42
Template No. 4 Organization and Experiences of Tenderer ............................................. 45
Template No. 5 Recommendations (if any) to improve contents of the terms of reference
........................................................................................................................................... 46
Template No. 6 General solutions and methodology proposed to perform the tender
package .............................................................................................................................. 47
Template No. 7 List of local specialists taking part in the tender package ....................... 48
Template No. 8 List of foreign specialists taking part in the tender package ................... 49
Template No. 9 Specialist Personal Profile ....................................................................... 50
Template No. 10 Working schedule .................................................................................. 51
PART III. FINANCIAL PROPOSAL ...................................................................................... 52
Template No. 11 Application for Tender Letter (the Financial Proposal) ........................ 53
Template No. 12 Total cost ............................................................................................... 54
PART IV. TERMS OF REFERENCE ...................................................................................... 55
PART V. REQUIREMENTS OF CONTRACT ..................................................................... 83
CHAPTER IV: GENERAL CONDITIONS OF CONTRACT ................................................. 83
CHAPTER V: SPECIFIC CONDITIONS OF CONTRACT ................................................... 88
CHAPTER VI: SAMPLE CONTRACT ................................................................................... 91
Template No. 13 Contract for consultancy services ......................................................... 91
Template No. 14 Advance Payment Guarantee ................................................................ 97
Template No. 15 Complaint Application .......................................................................... 98


WARNING: TENDERER WILL BE PROVIDED A SOFTCOPY OF THE ENTIRE BIDDING
DOCUMENT. HOWEVER, THE SOFTCOPY IS TO SUPPORT TENDERER IN
PREPARATION OF TENDER ONLY TENDERER HAS TO RELY ON THE HARD COPY
AND IN NO WAY VMS SHALL BE RESPONSIBLE FOR ANY DISCREPANCY BETWEEN
HARD COPY AND SOFT COPY.

Confidential Information
Vietnam Mobile Telecom Services Company 2012


ABBREVIATION
TDS Tender Data Sheet
CS Consultancy Services
BD Bidding Document
TD Tender Document
GCC General Conditions of the Contract
SCC Specific Conditions of the Contract
EC Evaluation Criteria
VNPT Vietnam Post and Telecommunications Group
VMS Vietnam Mobile Telecom Services Company
MIC Ministry of Information and Communications of Vietnam
VND Vietnam Dong
USD US dollar


DEFINITION
The following expressions shall, where the context so permits, have the meanings
hereby respectively assigned to them. The definitions cover all documents in this
Bidding Document.
Proposals by Tenderer shall serve as starting points for future negotiations between
Parties, if any.
Law on tendering
Law on tendering No. 61/2005/QH11 is approved by National Assembly of Social
Republic of Vietnam on 29/11/2005.
Law No. 38/2009/QH12
Law No. 38/2009/QH12 is approved by National Assembly of Social Republic of
Vietnam on 29/6/2009.
Decree No. 85/2009/ND-CP
Decree No. 85/2009/ND-CP dated 15.10.2009 by the Government regarding
implementation guide Law on tendering.
Decree No. 68/2012/ND-CP
Decree No. 68/2012/ND-CP dated 12.09.2012 by the Government regarding
amendments and supplements to some articles of Decree No. 85/2009/ND-CP.
Closing Date and Time
Means the date and time when each TD shall be submitted to VMS at the below
specified address in order for the TD to be considered and not rejected. TD that is
submitted to VMS at the below specified address after Closing Date and Time, shall
be rejected.
Tender Data Sheet (TDS)
Tender Data Sheet consists of the detailed content for corresponding items in Chapter
I. Whenever there is any conflict with corresponding contents in Chapter I, the
contents in this Chapter shall prevail.
Bidding document (BD)
Means this complete set of document to be sent to the Tenderer.
Tender Document (TD)
Means a document submitted by a Tenderer to VMS compliant with this Bidding
Document
Purchaser
Means Vietnam Mobile Telecom Services Company.
Inviting Party
Means Vietnam Mobile Telecom Services Company.
Tenderer
Means any one of the invited bidders.

PART I. INSTRUCTION TO TENDER
CHAPTER I: REQUIREMENT FOR TENDER
PROCEDURE
A. GENERAL
Article 1. Tender Content
1. Purchaser invites tenderers to tender for providing Consultancy Service (CS) for the
package under project as specified in the Tender Data Sheet (TDS). Name and contents
of the tender package are specified in the TDS.
2. The contract performance duration: as specified in the TDS.
3. The capital source is specified in the TDS
Article 2. Eligible Status of Tenderer
1. Tenderer shall have capacity of civil acting, be financial independent as specified in the
TDS.
2. A Tenderer shall be allowed to submit only a Tender in the status of either independent
or alliance. In case of a alliance, there shall be a written agreement between parties in
accordance with Template 3, Part II clearly stating the leader of that alliance, common
responsibilities and individual responsibilities of each party for the tasks of tender
package.
3. Tenderer shall meet requirements of Purchaser stipulated in the notice of invitation for
tenders.
4. Ensuring the competition in procurement with the details as specified in TDS.
5. A Tenderer shall be ensured not to infringe on the forbidden procurement regulations
prescribed in Article 12 of Law on tendering, and Clause 3, Clause 21, Article 2 of Law
No. 38/2009/QH12.
Article 3. Tender Cost
The Tenderer shall bear all cost associated with tender process from the receipt of BD to
the publication of tender outcome, particularly till to the signing of contract for
successful Tenderer.
Article 4. BD and Clarification of BD
1. BD includes contents listed in the Enclosure to BD sheet. Tenderer should check and
study thoroughly them to avoid any possible risk.

2. In case that any Tenderer wants to get the BD clarified, such Tenderer has to send a
written request to Purchasers address as specified in the TDS (Tenderer can pre-notify
Purchaser via fax, email, etc.).
After receiving such request Purchaser will reply in writing and send to all Tenderers
who have received BD.
In case of necessity, Purchaser may organize pre-tendering conference to discuss contents
of Bidding Document which are not yet clear to Tenderers. The contents of discussion
shall be recorded in minutes and created written clarification document of Bidding
Document to send to all Tenderers that have received Bidding Document.
Article 5. Revision of BD
In necessary case of revising scope of the CS or because of Tenderer's requirement,
Purchaser can revise the BD (including extension of tender submission date, if necessary)
by sending a written revised document which is an incorporate part of BD. This revised
document will be sent to all Tenderers (who have received BD) after a period of time
specified in the TDS before the closing date and time of the tender. Tenderers have to
notify Purchaser in writing or via fax, e-mail that they have received such revised
document.
B. PREPARATION OF THE TD
Article 6. Language of Tender
The TD as well as all correspondence and document relating to the Tender exchanged by
Purchaser and Tenderers shall be written in language specified in the TDS.
Article 7. Content of the TD
The TD shall comprise the following documents:
1. A Technical Proposal as specified in Part II.
2. A Financial Proposal as specified in Part III.
Article 8. Changing eligible status
In case of which Tenderer needs to change its status (the name) to participate in bidding,
in comparison with that at the time of buying bidding documents, registering to bidding,
the Tenderer shall as abide by terms specified in the TDS.
Article 9. Application for Tender
Application for Tender shall consists of one for the Technical Proposal in accordance
with Template No. 1 Part II, and one for the Financial Proposal in accordance with
Template No. 11 Part III. Application for Tender shall be borne the signature of legal
representative of Tenderer (representative by Law on tendering or representative by
mandate enclosed with valid Power of Attorney in accordance with Template 2 Part II).
In case of authorization, Tenderer shall attach other documents as specified in TDS to the

Purchaser to prove eligibility of authorized person. For Tenderer who is in alliance of
different companies, Application for Tender shall be signed by legal representative of
each alliance member. In case that all members in the alliance authorize its leader to
sign the Application for Tender, this authorization must be clearly specified in the
alliance agreement.
Other requirement is specified in the TDS
Article 10. Tender Price and Bill of Quantities
1. Tender Price is quoted by Tenderer in the Application for Tender of Financial Proposal
Part after deducing the discount (if any). Quoted Price shall cover all necessary costs to
implement the Tender on the basic of its conformity with requirements in Part IV.
2. In case Tenderer provides a discount letter, this letter may be submitted with Financial
Proposal or separately but it must be submitted to Purchaser before the tender closing
date and time. In case the discount letter is not submitted with Financial Proposal, the
discount letter shall be placed in sealed envelope, clearly marked DISCOUNT
LETTER, with a warning DO NOT OPEN AT THE TIME OF OPENING
TECHNICAL PROPOSAL. In the discount letter, the discount content and discount
breakdown in Financial Proposal on concrete item basis shall be clarified. In case of
unbreakdown discount, pricing discount means even proportion discount for every item
of Financial Proposal.
Article 11. Currency for Tendering
Tender price shall be quoted in currency specified in the TDS.
Article 12. Document evidencing eligible status, experience and capability of
Tenderers
1. Document evidencing eligible status of Tenderers:
a) For independent Tenderers, the document evidencing eligible status of Tenderers
shall be provided as specified in the TDS.
b) For alliance Tenderer, the following documents must be provided:
- Documents specified at the a) item for each member of the alliance.
- Alliance agreement signed between members in accordance with clause 2 article
2 of this Chapter. This alliance agreement issued by member firms shall include
all names and signatures of participated member firms, agreement signing's
date and venue, work content and corresponding value of every member firm,
common and specific responsibilities of every member in tender execution,
name of head member in the alliance as being key contact person to settle issues
related to tender process. It should be clearly notified in the alliance agreement if
the member firms authorized the head member of their alliance to sign the
Application for Tender

- Detail information is specified in the TDS.
2. Document evidencing experience and capability of Tenderers:
a) Tenderer's experience and capability shall be listed according to Template 4 and
Template 8 of PART II. Experience and capability of alliance Tenderer are total
experiences and capabilities of its members; every member shall prove that its
experience and capability meet BD requirements for its assigned work in the alliance.
b) Other documents as specified in the TDS.
3. Using foreign employees as specified in the TDS.
Article 13. Validity of the TD
1. TDs validity period shall remain as specified in the TDS and be calculated from the
Tender Closing Date and Time. A TD validates a shorter period shall be considered
invalid and rejected.
2. In case of necessity, Purchaser can request Tenderer in writing to extend valid term of
Tender but not exceed 30 days. If Tenderer refuses such request of extension, his Tender
is not considered any more.
Article 14. Formula and Signatures of the TD
1. Tenderer shall prepare one original and several copies of the TD as stipulated in TDS,
clearly marking "ORIGINAL" or "COPY" as appropriate. Tenderer shall be responsible
for the accuracy between "original" and "copy". In process of assessment, in case there
are some technical errors of copies documents such as blur or unclear copies or lacking of
package, etc., then the original shall be taken as the legal basis. Depending on seriousness
of differences between original and copy, Purchaser shall deal appropriately, if such
difference is not elementary and does not change nature of the TD, then it is considered
acceptable error; on the contrary, if that error changes nature of the TD, that TD shall be
eliminated and the Tenderer shall be dealt in accordance with Item 34 of this Chapter.
2. The TD shall be typed, printed with undeletable ink, numbered pages consecutively.
Application for Tender, Discount Letter (if any), and additional TD clarifying documents
of Tenderer must be signed by its legal authorized person according to instruction in
PART II and PART III.
3. Insertion, deletion or overwriting on the hard-copy is valid only with signature of person
who signs the Application for Tender, which appears nearby such insertion, deletion or
overwriting and sealed (if any).


C. SUBMISSION OF TENDER DOCUMENT
Article 15. Sealing and marking on the tender package
1. The TD shall include contents as stated in Item 7 of this Chapter. The original and all
copies of the Technical Proposal shall be placed in a sealed envelope clearly marked
TECHNICAL PROPOSAL. Similarly, the original and all copies of the Financial
Proposal shall be placed in a sealed envelope clearly marked FINANCIAL
PROPOSAL, with a warning DO NOT OPEN AT THE TIME OF OPENING
TECHNICAL PROPOSAL. The envelopes containing the Technical and Financial
Proposals shall be placed into an outer envelope and sealed (seal marking done by
Tenderer). Information marking on the envelope shall be made in accordance with TDS
instruction.
2. In case Technical Proposal and Financial Proposal comprises lots of documents, the
Tenderer shall pack all the documents in such way that Purchaser could receive and keep
Technical Proposal, Financial Proposal easily and conveniently, ensuring the integrity of
Technical Proposal, Financial Proposal and avoiding Technical Proposal, Financial
Proposal losses. In case of packing in many different bags for easing the transportation,
the bags shall be numbered in sequence out of the total number in order to ensure the
consistency and each small bag shall be marked as specified in this Article.
3. If the tenderers do not follow the tender instructions in the requirement for tender
preparation, tenderers shall take responsible for such faulty mistakes as: No seal on
delivered tenders package; or incorrected information as instructed in clause 1; clause 2
of this article. The inviting party shall not take responsible for the confidential aspects of
the submission tender as indicated above.
Article 16. Tender Closing Date and Time
1. Tenderer will submit the TD directly or send it to Purchaser's address provided that
Purchaser will receive the TD prior to Tender Closing Date and Time indicated in TDS.
2. Purchaser may extend the Tender Closing Date and Time if needed to increase the
number of TD or to amend BD as stated in Article 5 of this Chapter in the requirement
for tender procedure, or to meet Tenderer's request.
3. If the Tender Closing Date and Time will be extended, Purchaser shall make a written
announcement to send to all Tenderers who bought BD and also publication on extension
of the deadline for submission TD in the Tendering Newspaper at least 01 issue, on the
Tendering website (if necessary) so that the tenderers modify and supplement their
document. Tenderers can receive and modify their submitted document; otherwise
purchaser will store the document in confidential regulations.

Article 17. Lately submitted Tender
Any documents of Tender, including discount letter (if any) submitted after the Tender
Closing Date and Time specified in Requirement for Tender Procedure are considered
invalid and shall be eliminated, except the documents for clarifying Tender Document as
required by Purchaser.
Article 18. Revision or withdrawal of Tender
Any Tenderer wishing to revise or withdraw its submitted TD must provide written
notice to Purchaser and the letter shall only be accepted such notification if it is received
prior to the deadline for submission of the TD. Any request for withdrawal of the TD
must be submitted separately from the TD.
D. OPENING AND EVALUATION OF TD
Article 19. Technical Proposal Opening
1. Technical Proposal opening shall be conducted in public. The Purchaser shall invite
representative of each Tenderer to attend the Technical Proposal opening by
announcement at BD issuance. Purchaser may invite representatives of concerned
management bodies to attend the Technical Proposal opening. Technical Proposal
opening shall be conducted right after the Tender closing on the date, time and at the
location specified in TDS under the witnesses of those present and not depending on the
presence or absence of the Tenderers.
2. Purchaser shall open Technical Proposal of each Tenderer in alphabet order of Tenderer's
name. Purchaser will open Technical Proposals of Tenderers who had names in BD
receiving list and TD's submissions before Tender closing. Tenderer shall be responsible
for the consequence and un-favourableness due to the inconformity with BD such as TD's
seal lacks or seal loss during the transportation to Tender Solicitor, incorrect marking on
TD's bag as prescribed. TD of Tenderer who had written withdrawal notice (received by
Tender Solicitor before Tender closing) and later TD will be returned unopened to
Tenderer.
3. Purchaser shall open Technical Proposal of every Tenderer in the following order:
a. Checking the seal of Technical Proposals;
b. Opening Technical Proposal;
c. Reading and writing vital information into the Technical Proposal opening minutes as:
- Name of Tenderer;
- The quantity of originals and copies of the Technical Proposal;
- The Technical Proposal validity period;

- Written request of Technical Proposals amendment (if any) as specify in Article
18 of this Chapter;
- Other related information.
4. Signing the Technical Proposal-opening minutes by Tenderers' representative (if any) and
representatives of participated management bodies. The copy of Technical Proposal-
opening minutes should send to all participated tenderers.
5. After Technical Proposal opening, Purchaser shall initial on every original page of all
Technical Proposals and keep them in "confidential". Technical Proposal's evaluation
shall be carried out based on the copies.
Article 20. TD Clarification
1. During the Tender Documents evaluation process, Purchaser may ask a Tenderer for
clarification of its Tender Document. If the Tender Document lacks documents such as:
business registration certificate, investment certificate, establishment decision, diploma
and other documents required by the Bidding Document, Tenderer may be requested to
supplement documents in order to evidence eligible status, capability, experience of
Tenderer on condition that does not change the basic contents of the submitted Tender
Document, does not change the tender price, except negotiation as specified in Article 28
of this Chapter.
2. Purchasers request for clarification and the Tenderers responses thereto shall be in
writing and be a part of Tender Document. The Tender clarification may be made directly
(Purchaser invites Tenderer for a face-to-face meeting, exchanged information shall be
made in documents) or indirectly (Purchaser sends written request for clarification and
Tenderer responds in writing). The respond time should clearly state in the clarification
letter. The written clarification shall be formed as integral part of the tender document. In
case, the respond time as indicated above is over or the feedback from the tenderers has
not met the requirements, other procurement regulation will be considered to apply.
Article 21. Preliminary Evaluation of the Technical Proposals
1. Check the Technical Proposals eligibility and completeness, including:
a. Application for Tender as prescribed in Article 9 of this Chapter;
b. Tenderer alliance agreements eligibility as prescribed in Clause 2 Article 2 of this
Chapter (if any);
c. Tenderers eligibility as prescribed in Clause 1 Article 2 of this Chapter;
d. The number of original, copies of the Technical Proposal as specified in the Clause 1
Article 14 this Chapter;
e. Other requirements as specified in the TDS

2. Eliminate Technical Proposals that fail to satisfy prerequisites stated in TDS.
Article 22. Detailed evaluation of the Technical proposals
Technical evaluation criteria are specified in the Bidding Document. Technical Proposal
with technical point not lower than the minimum required point is deemed to be
technically responsive. The Investor shall approve list of technically responsive tenderers
and inform these tenderers in writing about time and venue for financial proposal opening
ceremony. The process of opening and evaluation of the financial proposal is stipulated
in the Article 23 and Article 24 of this Chapter. Financial Proposals from tenderers, who
have failed to be technically responsive, will be unopened.
Article 23. Financial Proposal Opening
1. The Purchaser shall open the Financial Proposals in public, in the presence of Tenderers
designated representatives and not depending on the presence or absence of the
Tenderers, at the address, and at the date and time informed to Tenderers. Participants in
the financial proposal opening ceremony include: Tenderers approved to be technically
responsive and representatives of concerned management bodies (if necessary).
2. In the Financial proposal opening ceremony, Purchaser shall publish decision on approval
list of technically responsive Tenderers, and open Financial proposals of Tenderers who
meet requirements in technical (in alphabet order of Tenderers' name);
3. Purchaser shall open Financial Proposal of every Tenderer in the following order:
a. Checking the seal of Financial Proposals;
b. Opening Financial Proposal;
c. Reading and writing vital information into the Financial Proposal opening minutes
as:
- Name of Tenderer;
- The quantity of originals and copies of the Financial Proposal;
- The Financial Proposal validity period;
- Tender price in the Application for Tender;
- Discount offered price (if any);
- Other related information.
4. Signing the Financial Proposal-opening minutes by Tenderers' representative (if any) and
representatives of participated management bodies. The copy of Financial Proposal-
opening minutes should send to all participated tenderers.

5. After Financial Proposal opening, Purchaser shall initial on every original page of all
Financial Proposals and keep them in "confidential". Financial Proposal's evaluation shall
be carried out based on the copies.
Article 24. Evaluation of Financial Proposals and combined evaluation
1. Evaluation of Financial Proposals
The evaluation of Financial Proposals shall be conducted on the copy versions. The
Purchaser shall correct errors and adjust discrepancies as specified in Article 25, 26 this
Chapter and financial evaluation criteria specified in Article 2 Chapter III.
2. Combined evaluation
The Purchaser shall conduct combined evaluation including technical and financial
criteria as follows criteria specified in Article 3 Chapter III and the Purchaser shall rank
and submit for approval of the Investor. Based on the list of Tenderers approved by the
Investor after combined evaluation, the Purchaser shall invite the first ranking Tenderer
(Tenderer has the highest score after combined evaluation) for contract negotiation as
specified in Article 28 this Chapter.
Article 25. Error Correction
1. Error correction means the correction of errors in TDs, including arithmetic errors and
other errors and will be made according to following principles:
a) For arithmetic errors :
- If there is any inconsistency between unit price and total price, unit price shall
serve as legal basis; if unit price is wrong but quantity and total price are true,
total price shall serve as legal basis;
- If there is any inconsistency between general price table and price breakdown
table detailed for every item, the price breakdown table shall be used as legal
basis for error correction.
b) For other errors:
- If there is a total price column but a vacant column of corresponding unit price,
the unit price shall be added by dividing total price by quantity.
- If there is a unit price column, but a vacant total price column, total price shall
be added by multiplying quantity by unit price.
- If there is unit price and total price available but quantity is left empty, the
quantity shall be added by dividing total price to unit price.
- Unit error: if any error of marks , (comma), . (stop), it must be re-
corrected.

- In case there is discrepancy between the technical proposal and the financial
proposal, the technical proposal shall be legal basis for re-correction;
- In case there is inconsistence between the number and wording, the wording
shall be legal basis for correction. If the wordings wrong, the number shall be
legal basis and perform arithmetic correction (if any) according to the
circumstances provided in Point a of this Clause;
2. After correcting errors in accordance with above principles, Purchaser shall notify the
Tenderer thereof in writing. Tenderer shall inform the Purchaser his acceptance of such
error correction in writing. If Tenderer refuses to accept the error correction, his TD shall
be eliminated.
Article 26. Adjustment of discrepancies
Adjustment of discrepancy means the adjustment of insufficient or redundant contents in
Tender Document as compared to BDs requirements. The adjustment shall be
implemented base on the principle of fairness, transparency and economic efficiency.
Article 27. Contacting with Purchaser
In exception of opening technical proposal as specified in the Article 19, opening
financial proposal as specified in the Article 23, requesting to clarify Tender as stipulated
in Article 20 and negotiating contract as specified in the Article 28 of this Chapter, no
Tenderer is permitted to contact with Purchaser regarding any issues related to his TD as
well as to the tender package from the opening time to the time of tendering result
announcement.
Article 28. Contract negotiation
1. Based on the list of Tenderers approved by the Investor after combined evaluation, the
Purchaser shall invite the first ranking Tenderer for contract negotiation. In case of
authorization, Tenderer shall provide the Power of Attorney as specified in Template No.
2 Part II
2. In negotiation process, Tenderer shall determine arrangement all specialists to fulfill
work as proposed in his TD, if not the Purchaser can select the next ranking Tenderer for
contract negotiation, unless the Purchaser and Tenderer both agree that delay on selecting
tenderer causes unavoidable changes or due to expert loosing civil acting or other force
majeure. If any replacement of the specialists, Tenderer shall replace with another
specialist who possesses the same or better qualifications proposed at first on the TD and
this replacement has to be submitted to the Purchaser within time mentioned in invitation
letter of contract negotiation.
It is compulsory to take a contract negotiation process minutes which is signed by both
parties.

3. Contents of contract negotiation
a. Technical negotiations including:
- Duties and detailed scope of work of the Consultant;
- Technology transfer and training (if any);
- Working Schedule and personnel planning;
- Progress;
- Handling personnel changes (if any);
- Working conditions arrangement;
- Others (if necessary).
b. Financial negotiation:
Financial negotiation includes negotiating on costs of consultancy service, as well as
defining all taxes paid by consultant tenderer in compliance with Vietnam tax
regulations (if any), tax paying method, tax value and tax related matters which have
to be listed in details in contract
4. If the Tenderer does not join contract negotiation on time specified in TDS or fails to
negotiate contract, the Purchaser has to report to the Investor to decide to invite the next
ranking Tenderer for contract negotiation.
E. TENDER WINNING
Article 29. Successful Tenderer
Tenderer, who satisfies criteria below, will be recommended for Tender winning:
1. Having a valid TD;
2. Having Technical proposal which has been assessed as satisfying the requirements
specified in the Article 1 Chapter III
3. Having the highest combined technical and financial score;
4. Proposed winning price not exceeds the approved Tender price.
Article 30. Acceptance and Rejection of Tenders
Purchaser has the right to accept or reject any Tender Document, or annul Tender at any
time of tender process pursuant to Law on Tendering, Law No. 38/2009/QH12 and
guidance regulations for implementation.

Article 31. Announcement of Tender result
1. Right after getting the approval of tender result from the competent person, Purchaser
will notify tender result in writing to all participated Tenderers (including successful
Tenderer and unsuccessful Tenderers). In the announcement of Tender result, Purchaser
do not explain any reason for unsuccessful Tenderers.
2. Purchaser will sent notification award in writing to successful Tenderer and the form of
contract (Package Contract Templates in Chapter VI), where possible information of
tender package has been filled. Notification shall constitute contract issues to be
negotiated and finalized, time and date for negotiation and finalization.
Article 32. Contract Negotiation, finalization and signing
1. Finalization of the contract for signature with the successful tenderer shall be based on
the following:
- An approved tenderer selection results;
- Sample contract;
- The requirements in the bidding documents;
- The contents of the bids and clarifications thereto (if any) by the successful
tenderer;
- Contract negotiation minutes
- Contractual items which require be negotiating and finalizing as between the
Purchaser and the successful tenderer.
2. After receiving notification of result of tendering, within limit time stipulated in TDS, the
winning Tenderer shall send letter of acceptance on negotiation and finalization of
contract to Purchaser. After deadline said above, if Purchaser has not received letter of
acceptance from winning Tenderer or winning Tenderer has refused to negotiate and
finalize contract, the Purchaser shall report to the Investor to abrogate result of tendering
and consider inviting the next ranking Tenderer for contract negotiation and finalization
as specified in Article 28 of this Chapter. In this case, Purchaser may ask Tenderer to
extend validity period of its Tender Document (if necessary).
3. After successful negotiation, contract will be signed by both parties. In case of Alliance
Tenderer, contract shall be signed by all members of that Alliance.
Article 33. Settlement of procurement complaints, instruction for address of the
Advisory Board of settlement
1. Tenderers participating in tendering shall have right to make complaint on results of
tender and relevant issues during the tender process if they believe that their legal rights
and interests are affected.

2. Complaint on relevant issues during the tender process, not on tender results, shall be
handled as follow:
a) Tenderers shall submit written complaint from the time an incident occurs till the
notification of results of tendering;
b) The complaint application shall be sent to address of Purchaser stipulated in TDS.
Purchaser shall have to handle in written within 05 working days since the date of
receiving protest application;
c) In case Purchaser cannot handle such protest or Tenderers disagree with that
resolution, Tenderers may lodge application to investors for consideration and
handling. Investor shall have to handle in written within 07 working days since the
date of receiving complaint application;
d) In case Investor cannot handle such complaint or Tenderers disagree with that
resolution, Tenderers may lodge application to authority person stipulated in TDS for
consideration and handling. Authority person shall have to handle in written within 10
working days since the date of receiving protest application.
3. Complaint in tendering result shall be handled as follow:
a) Tenderers shall submit written complaint within at most 10 days since the date of
notification of tendering result;
b) The process of handling protest shall be abide by regulations in sub-clause (b) and (c)
of clause 2 of this item;
c) In case Investor cannot handle such complaint or tenderers disagree with that
resolution, tenderers may lodge their complaint concurrently to Authority person and
Chairman of Consulting Council on resolution of protests for consideration and
handling. Tenderers must pay a fee of 0.01% of the tender price, but shall be a
minimum of two million (2.000.000) dong and a maximum of fifty million
(50.000.000) dong to standing committee of the Consulting Council stipulated in TDS.
If the conclusion is that the protest was correct, then this fee shall be refunded to the
Tenderer by the individual or organization found to be liable.
d) The Consulting Council shall have to send report on conclusion to Authority person
within at most 20 working days since the date of receiving protest application. Within
at most 05 working days since the date of receiving report of Consulting Council,
Authority person shall have to release it decision on resolution.
4. If there is a complaint, Tenderers shall have right to start legal proceeding. If Tenderers
do not bring to trial, they may make complaint in accordance with process stipulated in
this Item.

5. The complaint application in accordance with Template No. 15 Part V. The complaint
application shall be signed by legal representative of Tenderer, and sealed (if any).
Article 34. Dealing with violations of procurement legislations
1. Tenderers who act in breach of the Law on Tendering shall, depending on the seriousness
of the breach, be dealt with in accordance with the Law on Tendering, Law No.
38/2009/QH12, Decree No. 85/2009/ND-CP and other relevant regulations.
2. A decision imposing a penalty must be sent to the organization or individual subject to
the penalty; to the relevant bodies and organizations and to the Ministry of Planning and
Investment for publication of information on the Tendering Newsletter and the tendering
website to monitor, collect according to the circumstances of law.
3. A penalty decision to be implemented in any one locality or within any one industry shall
be of full force and effect throughout the entire country and within all industries.
4. Any tenderers subject to a penalty for a breach of the Law on tendering shall have the
right to institute court proceedings.
5. In accordance with other regulations stipulated in TDS.

CHAPTER II: TENDER DATA SHEET
Tender Data Sheet (TDS) consists of detailed contents of corresponding articles in the
Chapter I (Requirement for Tender Procedure). If there are any discrepancies between the
contents in this Chapter and their corresponding ones in Chapter I, the contents in this Chapter
shall prevail.
Article Clause Contents
1 1
- Name of the tender package: Providing 2G/3G radio network optimization
service.
- Name of the project: Providing 2G/3G radio network optimization service
in Center VI area.
- Name of inviting party: Vietnam Mobile Telecom Services Company
- The contents of the tender package:
Phase 1 Evaluating network performance:
o Verify input data to minimize errors in the network database
o Install necessary testing tools for project implementation.
o Freeze network parameters during the data collection.
o Data Collection (Note: Need to collect data for NSN and
Ericsson).
o Tracking and monitoring network performance data,
including: KPIs, data from network elements, customer
complaints about the quality of service, VIP areas. Identify
and carry out drive test in poor quality areas where necessary.
o Build up an information exchange process to ensure any
change relating to frozen parameters are recorded
o Collect the data of the 3G radio network and the current
interworking between 2G and 3G at Center VI of VMS.
o Analyze and evaluate the 3G network performance from the
following sources: KPIs from OSS, results from protocol
testers.
o Analyze KPIs and evaluate the accuracy of KPIs from the
OSS system
o Analyze and verify hidden KPIs, Timers, and Counters
through the protocol testing system and modify these KPIs
accordingly
o After modifying the OSS KPIs or OSS Counters in order to
represent customer QoE appropriately, these OSS KPI values
are recorded and are averaged for 05 consecutive working
days, called KPI Baseline. These are KPI values before
optimization (KPI
before
), KPI values after optimization will be

compared with them.
o Result report of the phase 1 must be submitted to VMS for
approval
Phase 2 Analyzing and optimizing
o Analyze the network performance based on results of the
protocol testing system
o Identify errors due to network planning/allocation
o Identify hardware problems
o Identify errors in radio parameters setting
o Submit optimization plan to VMS for approval
o Optimize the network according to approved plan
o If found any hidden problems that affect OSS KPI values, the
KPI Baseline needs to be recalculated
Phase 3 Evaluating results after optimization:
o Review OSS KPIs result by comparing with the KPI Baseline
o Continue to monitor the KPIs and benchmark them against
the KPI Baseline
o Compare and evaluate the network performance based on
varying level of KPI after optimization compared with the
KPI Baseline. Evaluation of the OSS KPIs based on
measurement data of protocol testers.
o Submit the evaluation result to VMS for approval
Phase 4 Report and Acceptance:
The acceptance report must include:
o Evaluation of the network performance before and after
optimization implementation.
o Evaluation of the accuracy of current KPIs
o Evaluation of hidden problems
o Recommendations on the KPIs, Timers, and Counters in order
to eliminate the difference between the KPIs and actual
customer QoE. These recommendations must be analyzed and
specify changes of the KPIs to clearly reflect current network
performance.
o Recommendations on building an efficient network
performance management process to VMS
Technology and knowledge transfer:
o Organize one (01) training course at Center VI of VMS on
basic and advanced knowledge relating to 2G/3G radio
network optimization
o Knowledge transfer must be carried out during the project
deployment

2 Time of contract implementation :
- The Completion Date must not be longer than 16 weeks from the
effective date of the Contract.
3 Capital source for the Tender:
Production and business cost source of the VMS in 2012, loan source
2
1
Civil legal capacity of the Tenderer:
- Tenderers must provide legitimated copy of one of the following
documents to prove their independent legal person status: Business
Registration Certificate, Investment Certificate granted in accordance
with the law, and Tenderers having registered their operations with
competent state agencies of the countries of their nationality.
- Tenderers shall be licensed to provide services corresponding to this
tender packages requirements.
- Tenderers shall be financially independent.
4 Ensuring competitiveness in the tendering is executed on the basis of
regulations in Clause 2 Article 2 of Law No. 38/2009/QH12 and Article 3 of
Degree 85/2009/N-CP
4
2 - Address of the Purchaser:
Vietnam Mobile Telecom Services Company (VMS)
Lot VP1, Yen Hoa Ward, Cau Giay District., Hanoi, Vietnam
Tel: + 84 4 3783 1728, + 84 4 3783 1766
Fax: + 84 4 3783 1767
Email: nguyennd@vms.com.vn or thangdx@vms.com.vn
- Time to receive application for clarification of the Tender Document
shall not be later than 12 day(s) before the tender closing date and time.
5
Written amendment of Tender Document (if any) shall be sent by VMS
to all tenderers receiving Tender Document before the Tender closing
date and time for at least 10 day(s).
6
Language for use:
- All Tender Document shall be in the English language (including all
Appendix and any correspondence related thereto), and follow the
content and orders of the Bidding Document.
8
Changing eligible status:
- Tenderer shall notify the Purchaser of changing of its status to participate
in tender, in writing and ensure that such notification reaches the
Purchaser before the Tender closing date and time. Changing eligible
status of Tenderer is legal when the Purchaser has accepted in writing
document before deadline for Tender submission.

9
Document Evidencing legal status of the authorized person is legitimated
copy of:
- The charter of company.
- Decision to establish the branch.
Other requirement:
- In case, foreign tenderer does not have legal seal, it shall provide
acknowledgment by authorized organization evidencing the legal
representatives signature in the Application for tender and other
papers of Tender Document.
11
Tender currency: Tender price shall be in United State Dollar and/or
Vietnamese Dong (VN). Other currency will not be accepted.
- All of consultancy services provided from Purchasers country shall be
quoted by Vietnamese Dong (VND). That means all of consultancy
services originated from Purchasers country shall be quoted by
Vietnamese Dong (VND).
- All of consultancy services provided from abroad shall be quoted by
United States Dollar (USD).
(In order to get basis for evaluation and comparison among Tender
Documents, VMS will convert Tender price to a common currency at
Vietcombanks selling exchange rate on the date which is 07 days prior
to the date of tender opening)
12
1 Document evidencing eligible status of Tenderers:
a) For independent Tenderers, the document evidencing eligible status of
Tenderers is the business registration. Tenderer shall submit the
notarized and legalized business registration.
b) For alliance Tenderer, the following documents shall be provided:
- Documents specified at the a) item for each member of the alliance.
- Alliance agreement signed between members in accordance with clause 2
Article 2 of Chapter I. This alliance agreement issued by member firms
shall include all names and signatures of participated member firms,
agreement signing's date and venue, common and specific
responsibilities of every member in tender execution, name of head
member in the alliance as being key contact person to settle issues related
to tender process. It should be clearly notified in the alliance agreement if
the member firms authorized the head member of their alliance to sign
the Application for Tender.
- Other requirements: alliance agreement shall include work content and
corresponding value of every member firm.

2 Other documents evidencing experience and capacity of Tenderer:
- Tenderer shall provide list of reference (operator, country, contact
person) who is consulted by Tenderer. The reference list shall include
contact persons for each system with address and telephone/fax
numbers. These contact persons shall be informed that the Purchaser
may contact them.
- The similar consultancy contract which tenderer has executed.
- The employment contracts or other document for proving the validity in
employing specialists for this project. These employment contracts
shall be signed before Closing Date and Time and valid for a period of
at least 01 (one) year from the Closing Date and Time.
- The profiles and Curriculum Vitaes (CVs) (Template 9) shall be signed
by individual consultant and certified by competent
representative/authorized proxy of the Tenderer.
- The Tenderer shall include the Audited Financial Report (or Tax Report
certified by tax authorizes) of the Tenderers Company in 03 latest
consecutive fiscal years. Tenderer shall submit Audited Financial
Report (or Tax Report certified by tax authorizes) which is
notarized.
3 - In case, tender package needs to use foreign employees that have
specialist in accordance with the requirement of tender package, list of
quantity, education background, qualification, experience of foreign
employees to deploy this tender package must be declared in the tender
document by the tenderer.
- Tenderers are not allowed to use foreign employees perform the jobs that
domestic employees are able to perform and satisfy with the
requirements of tender package, especially universal employees,
employees without skills and professional training.
13
1 Validity of tender document:
- All Tender Document (include Technical Proposal and Financial
Proposal) submitted to VMS shall be valid for a period of 180 days from
the Closing Date and Time. During this time the Tender Document shall
remain binding.
- In case of necessity, VMS can request Tenderer in writing to extend valid
term of Tender. If Tenderer refuses such request of extension, his Tender
is not considered any more.
14 1 The number of Tender submitted as required:
- All parts of the Tender Document shall be submitted in one (01) original
and two (02) copies and also be submitted on a CD-ROM (one CD-ROM
shall be supplied with each original and copy of the Tender Document).

15
1 Presentation on the Tender Envelope (Technical Proposal and Financial
Proposal):
Tender must be put into a package box to be sealed (manner of sealing is up
to Tenderer). The following marks must be on the Tender package:
+ Name, address and telephone of the Tenderer:
+ Address to which Tender is submitted (name, address of VMS):
Vietnam Mobile Telecom Services Company.
MobiFone Building, Lot VP1, Yen Hoa Ward, Cau Giay District., Hanoi,
Vietnam
+ Name of the tender lot:
PROVIDING 2G/3G RADIO NETWORK OPTIMIZATION SERVICE
+ Under Project:
PROVIDING 2G/3G RADIO NETWORK OPTIMIZATION
SERVICE IN CENTER VI AREA
NOT TO BE OPENED BEFORE ___ h, [DATE, MONTH, YEAR] (INSERT
TENDER OPENING TIME)
Note: In case of modified TD, in addition to above contents, the term
Modified TD" shall be added.
16
1 Tender closing date and time: Will be addressed on the Procurement
newspapers and Vietnam News.
- Tender document must be submitted to VMS not later than <to be
defined in the notice on newspaper>, local Vietnamese time (Closing
Date and Time).
19
1 Technical Proposals opening: Will be addressed on the Procurement
newspapers and Vietnam News.
- Technical Proposals shall be opened in public. VMS invites Tenderers
representatives to attend the Technical Proposals opening ceremony.
Technical Proposals opening is carried out right after the closing date
and time specified above at VMS premise in the witness of present
persons and not dependent on whether any Tenderer is present or absent.
21
1 e) Other requirements: None
2 Tender Documents of the Tenderer shall be rejected if violate one of the
following prerequisites:
a) There is no name in the tender list that bought Bidding Document,
except for changing eligible status (the name) to participate in tender
as stipulated in Article 8 of this Chapter;
b) The Tenderer is not affordable with regularity as required at Clause 1

Article 2 and Clause 1, Article 12 of this Chapter;
c) The Tenderer does not submit the original but copy of the Tender
Document only;
d) The Application for Tender is not in accordance with article 9 of
Chapter I;
e) Validity of the Tender Document (Technical Proposal and Financial
Proposal) is shorter than that as required in the Bidding Document;
f) The Tender Document has tender price unfixed as it is offered as per
two price levels, tender price attached with conditions contrary to
those included in the Tender document which is not favored to the
investor.
g) Tenderer submitted two or more Tender Documents as the main
tenderer;
h) The Tenderer has violated the regulations as required at Article 12 of
Law on tendering and Clause 3, Clause 21 Article 2 of Law No.
38/2009/QH12;
28
4 No later than 10 days (ten days) from the day of receipt of the invitation of
contract negotiation, the Tenderer shall be present in the office of the Purchaser
for contract negotiation.
32
2 The winning Tenderer shall send a letter of acceptance to negotiate and
finalize the contract within 10 days from the date of notification of award
33
2 Address of Purchaser:
- Purchaser: Vietnam Mobile Telecom Services Company MobiFone
Building, Lot VP1, Yen Hoa Ward, Cau Giay District., Hanoi,
Vietnam
- Investor: Vietnam Mobile Telecom Services Company - VMS
- Investment Approver: Mr. Mai Van Binh, General Managing
Director of VMS
3 Consulting Councils address: Pursuant to Article 73, Law on tendering.
34
5 Other regulations: none


CHAPTER III: TENDER EVALUATION CRITERIA
Article 1. Prerequisite check
Tender Document of the Tenderer shall be rejected if fails to meet requirements as required
in Article 11 and Clause 2, Article 21 of Chapter II Tender Data Sheet
Article 2. Technical Evaluation Criteria
Tender Documents shall be evaluated as following criteria:
No Criteria
Max.
score
Detailed score
Min.
score
requested
1 Experience and Capacity
100 60
The number of completely
implemented contracts
related to optimization of
cellular network UMTS/3G
in European countries or
America countries
20 15
(01 contract)
18
(0204
contracts)
20
(05
contracts)

The number of completely
implemented contracts
related to optimization of
cellular network UMTS/3G
in South East Asia countries
20 15
(01 contract)
18
(0204
contracts)
20
(05
contracts)

Tenderer shall provide
contact information of the
Director or the Technical
Deputy Director or
equivalent of a mobile
operator, who used the 3G
radio network optimization
service of Tenderer. The
optimization service contract
must be in 2011, 2012 and in
South East Asian countries
20 Tenderer provide the contact
information in full and details: 20
points.
Tenderer does not provide the contact
information in full and details: 0 point.

confirmation information of
mobile operators Director,
Technical Deputy Director,
or equivalent about
optimization contracts, in
which there are
improvements in mobility,
retainability, and data
throughput KPIs at least 10%
on 3G network after
Tenderers optimization
implementation
20 15
(01
contract)
18
(0204
contracts)
20
(05
contracts)


confirmation information of
mobile operators Director,
Technical Deputy Director,
or equivalent about
optimization contracts, in
which there is the
improvement to at least 03
hidden problems of 3G
network after Tenderers
optimization implementation,
including:
Hidden parameters, hidden
counters or hidden timers
in retainability;
Hidden parameters, hidden
counters or hidden timers
in mobility;
Inactive features need to be
activated to improve
customer QoE
20
15
(01
contract)
18
(0204
contracts)
20
(05
contracts)

2 Solution and Methodology
400 240
2.1
Understanding of the
objective of this tender
package and project
20
Evaluating Tenderers understanding of
Networks elements, vendors,
technology, current Networks
performance and VMSs targeted
Network performance (KPIs)

2.2 Scope of Work 50
Evaluating the service provided by
Tenderer that meets the scope of this
tender package and project as specified
in section B1. Scope of work in Part IV
Terms of Reference.

2.3
Details of Technical
requirements
200

2.3.1 General requirements 10
Evaluating the feasibility of Tenderers
solutions for requirements as specified
in section B2.1. General Requirements
in Part IV- Terms of Reference
10

2.3.2
Details of Technical
requirements in each phase
30
in section B2.4. Details of Technical
requirements in each phase in Part IV-
Terms of Reference

2.3.3
Requirements for Network
Performance Targets
30
in section B2.5. Requirements for
Network Performance Targets in Part
IV- Terms of Reference

2.3.4 Methodology 10
methodology as specified in section
B2.6. Methodology in Part IV- Terms of
Reference

2.3.5
Requirements for Equipment
and Tools at Site
70
Equipment and Tools at Site in Part IV-
Terms of Reference

2.3.6
Requirements for Project
Capacity
15
Project Capacity in Part IV- Terms of
Reference

2.3.7 Responsibility Matrix 20
in section B2.9. Responsibility Matrix in
Part IV- Terms of Reference

2.3.8
Requirement for Training
and Knowledge Transfer
05
in section B2.10. Training and
Knowledge Transfer in Part IV- Terms
of Reference

2.3.9 Other requirements 10
in section B2.11. Other requirements in


2.4 Report 40
in section C. Report Requirements in

2.5 Initiative 50
solutions which help to shorten the
project implementation duration and
improve efficiency of the project
implementation

2.6 Working Schedule 20
Tenderer provides detail working
schedule that meet VMSs requirements
on deadline of project completion: 20
points.
Tenderer does not provide detail
working schedule: 0 point.

2.7
Presentation of Tender
document
20
Tenderer presents Tender documents in
full and detail: 20 points.
Tenderer does not present Tender
documents in full and detail: 0 point.

3 Personnel 500 300
3.1
Expert leader (project
director)
200

Curriculum vitae (CV) 15
If Tenderer submits CV of expert
leader (this CV must be signed by
the expert leader and certified by
competent representative/authorized
proxy of the Tenderer): 15 points
If Tenderer does not submit CV of
expert leader (this CV must be
signed by the expert leader and
certified by competent
representative/authorized proxy of
the Tenderer): 0 point
15

Confirmation letter for full
time presence of the expert
leader while performing
contract
10
If Tenderer has the confirmation
letter: 10 points
If Tenderer does not have the
confirmation letter: 0 point
10

Experience in working as an
optimizer for radio network
in GSM/UMTS networks
30 20
(60 months)
25
(6184
months)
30
(>85
months)
20

Experience in consulting for
3G radio network
optimization of GSM/UMTS
networks in many countries
all over the world
30 20
(02
countries)
25
(0304
countries)
30
(>05
countries)
20

Language 30 20
(The expert
leader shall
have TOEIC
certificate (at
least 500
points) or
equivalent)
30
(The expert
comes from countries
which use English as
national language)
20

Educational Background:
Expert leader shall graduate in
one of the following sectors:
mobile communications,
telecommunications, wireline
or radio technologies
30 20
(Bachelor or
equivalent)
25
(Master)
30
(PhD)
20

The ability to work with the
cellular planning
tools/software, performance
management tools/software
which are being used by
VMS
30 20
(proficiency)
30
(Expert leader shall has
certificate in training
and using cellular
network planning
tools/software which
issued by manufacturer
of these tools/software)

Availability of expert leader 25
If Tenderer provides the information
of at least two (02) other expert
leaders to VMS for a better
selection, or to reserve in case of the
expert leader appointed by the
Tenderer not available in time for
this project immediately after
signing contract: 25 points
If Tenderer does not provide the
information of at least two (02) other
expert leaders to VMS for a better
expert leader appointed by the
Tenderer not available in time for
this project immediately after
signing contract: 0 point


3.2
Other foreign experts 150

The number of foreign experts
for the project
25 20
(04 people)
23
(0507
people)
25
(>07
people)
20

Curriculum vitae (CV) and
Confirmation letter for full
time presence of other
foreign experts while
performing the contract
11
If Tenderer submits CVs and
Confirmation letters of all other
foreign experts (each CV must be
signed by individual expert and
the Tenderer) : 11 points
If Tenderer does not submit CV
and/or Confirmation letter of any
other foreign experts (each CV must
be signed by individual expert and
the Tenderer) : 0 point
11

Among the four experts
above:
Experience in working as an
optimizer for radio network
in GSM/UMTS network
20
If each of them has 36 months
working experience as an optimizer:
05 points for each.
20
04
If there are any two experts both of
them have 37 to 60 months working
experience as an optimizer: add 01
point for each two experts.
If there is any expert who has at
least 61 months working experience
as an optimizer: add 01 point for
each.

above:
Experience in consulting for
radio network optimization
of GSM/UMTS networks in
many countries all over the
world
20
If each of them has working
experience as a consultant for two
countries: 05 points for each.
20
04
if there are any two experts both of
them have working experience as a
consultant for three to four
countries: add 01 point for each two
experts.
if there is any expert who has
working experience as a consultant
for at least five countries: add 01
point for each.


above:
Level of proficiency in
English
08
If each of them has TOEIC
certificate (minimum score: 500
points) or equivalent, or comes from
English speaking countries: 02 point
for each.
08
04
If there is any expert come from
countries which use English as
national language: add 01 point for
each.

above:
Educational background in
mobile communication,
telecommunications, wireline
or radio technology
20
If each of them has a bachelor's
degree or equivalent: 05 points for
each.
20
04
them have a masters degree: add 01
If there is any expert who has a
PhD: add 01 point for each.

above:
Ability to work with the
cellular planning
VMS
12
If each of them is proficient in using
the tools/software that is being used
by VMS: 03 points for each.

08
If there is any expert has a
certificate in training and using
cellular network planning
tools/software (certificate issued by
manufacturer of this tools/software):
add 02 points for each.

Availability of foreign experts 10
If Tenderer provides the information
of at least 08 foreign experts to VMS
for a better selection, or to reserve
in case of the experts appointed by
the Tenderer not available in time
for this project immediately after
signing contract: 10 points
If Tenderer does not provide the
information of at least 08 foreign
experts to VMS for a better
experts appointed by the Tenderer
not available in time for this project
immediately after signing contract: 0
point


3.3 Vietnamese
experts/engineers
100
The number of Vietnamese
experts who support for this
project (Tenderer shall attach
CVs of all Vietnamese
experts. Each CV must be
signed by individual expert
and certified by competent
representative/authorized
proxy of the Tenderer)
25 15
(05 people)
20
(0608
people)
25
(>08
people)
15

Among the five experts
above:
Experience in working in the
field of telecommunications in
Vietnam
25
If all of them has 60 months working
experience in telecommunication
sector: 25 points
25
05
them have 61 to 84 months working
experience in telecommunication
sector: add 01 point for each two
experts.
If there is any expert who has at
least 85 months working experience
in telecommunication sector: add 01
point for each.

above:
The level of proficiency in
English
05
If each of them working for foreign
company or having C level
certificate or TOEIC certificate
(minimum score: 450 points) or
equivalent: 01 point for each

above:
Experience and knowledge
in optimizing GSM/UMTS
network
05
If each of them has experience and
knowledge in optimizing
GSM/UMTS network: 01 point for
each.

05
If any expert has experience and
training certificate in optimizing
GSM/UMTS network: add 01 point
for each.

above:
Ability to work with the
cellular planning
VMS
10
If each of them is proficient in using
the tools/software that is being used
by VMS: 02 points for each.

05
If there is any expert has a
certificate in training and using
cellular network planning
tools/software (certificate issued by
manufacturer of this tools/software):
add 01 point for each.


above:
Educational background in
mobile communications,
telecommunications or radio
technologies
10
If each of them has a bachelor's
degree or equivalent: 02 points for
each.
10
05
them have a masters degree: add 01
If there is any expert who has a
PhD: add 01 point for each.

3.4 On-site technicians 50

Curriculum vitae (CV) 10
If Tenderer submits CVs of all on-
site technicians (each CV must be
signed by individual technician and
the Tenderer): 10 points
If Tenderer does not submit CVs of
any on-site technicians (each CV
must be signed by individual
technician and certified by
competent representative/authorized
proxy of the Tenderer): 0 point

Certificate of ability on high
working site, issued by official
authority in Vietnam
20
If Tenderer submits certificates of all
on-site technicians: 20 points
If Tenderer does not submit
certificates of any on-site
technicians: 0 point

Certificate in planning,
optimizing cellular network
20
If Tenderer submits certificates of all
on-site technicians: 20 points
If Tenderer does not submit
certificates of any on-site
technicians: 0 point

Technical Total Point
(S
tech
)
1000 700
TD having minimum 700 points, the score for each detailed corresponding contents,
combined contents: Experience and Capacity, Solution and Methodology, Personnel not
less than the minimum score requested for such content shall be considered meet
technical requirements and qualify for evaluation of the Financial Proposal.

Article 3. Financial Evaluation Criteria
The financial score of each TD is determined as follows:
P
lowest
x 1000
S
financial
=
(of TD being considered) P
being considered

In which:
S
financial
: Financial score
P
lowest:
the lowest tender price among Tenderers having passed technical evaluation after
Error Correction and Adjustment of discrepancies.
P
being considered:
tender price of the TD being considered after Error Correction and
Adjustment of discrepancies.
(In order to get basis for evaluation and comparison among TDs, the tender price will be
converted to a common currency)
Article 4. Combined Evaluation Criteria
The Criteria for combined evaluation is formed on the basic of Criteria for technical and
financial evaluation, in which the ratio of technical score is 70% of the total score and the
ratio of financial score is 30% of the total score.
The specific overall score is determined using the following formula:
S
combined
= S
tech
x 70% + S
financial
x 30%
In which:
+ S
combined
: means Combine score of TD.
+ S
tech
: means TDs score from the technical evaluation.
+ S
financial
: means TDs score from the financial evaluation.
Article 5. Preferential treatment in international tendering
In case of Tenderer entitled to preferential treatment in international tender as specified in
Article 14 of Law on tendering and Article 4 of Decree No. 85/2009/ND-CP:
1. Seven point five (7.5) per cent of the combined score of a Tenderer eligible for
preference shall be added to the S
combined
of such Tenderer.
2. Where tenders of foreign Tenderers are ranked equally, preference shall be granted to
the Tenderer proposing higher level of domestic costs. Where tenders of a domestic
Tenderer and a foreign Tenderer are ranked equally after implementing preferences,
priority shall be granted for the tender of the domestic Tenderer to be ranked higher
Article 6. Ranking Tenderer
1. Tenderer will be ranked according to S
combined
.
2. Tenderer which has highest S
combined
will be ranked number 1.

3. Tenderer who ranked number 1 will be invited for contract negotiation.
Article 7. Successful Tenderer
Tenderer, who satisfies criteria below, will be recommended for Tender winning:
1. Having a valid TD;
2. Having Technical proposal which has been assessed as satisfying the requirements
specified in the Article 1 Chapter III;
3. Having the highest combined technical and financial score;
4. Proposed winning price not exceeds the approved Tender price.


PART II. TECHNICAL PROPOSAL

The Technical Proposal of the Tenderer consists of the following templates:
Template No. 1: Application for Tender (The technical proposal)
Template No. 2: Power of Attorney
Template No. 3: Alliance Agreement
Template No. 4: Organization and experiences of Tenderer
Template No. 5: Recommendations (if any) to improve contents of Terms of Reference
Template No. 6: General solutions and methodology proposed to perform the tender package
Template No. 7: List of local specialists taking part in the tender package
Template No. 8: List of foreign specialists taking part in the tender package
Template No. 9: Specialist personal profile
Template No. 10: Working schedule

Template No. 1 Application for Tender Letter
(the Technical Proposal)
APPLICATION FOR TENDER
(The Technical Proposal)
_____, date.........month .......year
To: [Name and address of Inviting Party]
(Hereinafter called the Inviting Party)
After studying the Bidding Document and its Amendment [insert the number of the
supplementing document if any], We, the undersigned, offer to provide the Consultancy Services
for [Insert title of assignment] in accordance with the Bidding Document requirements. We are
hereby submitting our Tender Document, which includes this Technical Proposal, and a Financial
Proposal sealed under a separate envelope.
We undertake that all information contained in the Technical Proposal is accurate and
that we shall not change the personnel proposed in the Tender Document during the validity
period of ....days [insert the date based on the provisions of the Bidding Document on the
validity of the TD], from........hour, ........date..........month.......year.....[insert the tender closing
date and time].

Legal Representative of Tenderer
1

(Name, Title, Signed and Sealed
2
)

1
In case the legal representative of the tenderer authorises other one to sign the Application for
Tender, it is require to enclose the Power of Attorney follows Template No. 2; if such
authorization is stipulated in the Companys charter or other concerned documents, tenderer
shall submit a notarized copy of these documents (do not need provide the Power of Attorney).
2
In case, foreign Tenderer does not have legal seal, it shall provide acknowledgment by
authorized organization evidencing the legal representatives signature in the Application for
tender and other papers of Tender Document.

Template No. 2 Power of Attorney
POWER OF ATTORNEY LETTER
1

____ date.........month .......year

My name is [full name, ID or Passport Number, Position of a legal representative of
Tenderer], is legal representative of [name of Tenderer] Head quartered in (address of Tenderer)
by this letter to delegate powers to [full name, ID or Passport Number, Position of a authorized
person] to implement following commission for joining tender package [name of tender
package] under project [name of project] organized by the VMS:
[ - Signing the Application of Tender.
- Signing document relating to tender process includes document to ask for tender
instruction clarification as well as answering tender clarification.
- Taking part in contract negotiation.
- Signing the Application of Complaints (if any).
- Signing the Alliance Agreement (if any).
- Signing the Contract with VMS in case of winning the tender]
2
.
The above authorized person shall execute the mentioned duties only and I am fully
responsible for the performance of the authorized person according to scope of the power
delegation.
This Letter is valid from ... to....
3
. And make ... copies with equal legal validity,
authorizer takes ... copies and authorized person takes ... copies.
Authorized person
(signature, full name, position and seal if any)

Authorizer
(signature, full name, position and seal if any)

1
In case of authorization, Tenderer must attach original power of attorney with the letter of bid as
stipulated in Article 9 Chapter I to the Purchaser. The representative by law of Tenderer authorizes
subordinate, branch director, leader of representative of office to execute one or some work said above.
Tenderer may use Tenderers seal or seal of unit of authorized person.
2
Scope of authorization work shall include one or some work said above.
3
Fill in the date come to effect and date no longer effect.

Template No. 3 Alliance Agreement
ALLIANCE AGREEMENT
1

Date.....................
Tender pakage: [name of tender package]
Project: [name of project]
- Pursuant to Law on Tendering No 61/2005/QH11 dated 29/11/2005 approved by
Vietnam National Assembly;
- Pursuant to Law No. 38/2009/QH12 is approved by National Assembly of Social
Republic of Vietnam on 19/6/2009;
- Pursuant to Decree No 85/2009/ND-CP dated 15/10/2009 issued by the Government
making detailed provisions for implementation of the Law on Tendering and for selection
construction contractor pursuant to the Law on Construction;
- Pursuant to Decree No. 68/2012/ND-CP dated 12/09/2012 issued by the Government
regarding amendments and supplements to some articles of Decree No. 85/2009/ND-CP;
- Pursuant to Bidding Document of _______ [name of Tender package] dated..........;
- Pursuant to ... ________ [other basis, if any];

We, representatives of Parties signing the alliance agreement, include:
Name of members of alliance [name of each member]
Representative by Mr./Ms.:
Title:
Address:
Telephone:
Fax:
Email:
Account No:
Tax code:
Power of Attorney No. dated ( in case of authorization).
Parties (herein after called members) agree to sign this alliance agreement with following
content:

1
Depending on kind and requirement of tender package, the Alliance Agreement can be supplemented for
reasonable

Article 1. Foundation principle
1. All members agree to volunteer for joining this alliance to participate tender package
[name of tender package] under the project [name of project].
2. All members agree that name of alliance for every transaction relating to this tender
package is: [name of alliance].
3. All members agree that no member shall willingly participate this tender package in the
status of either as an independent Tenderer or as a member of other Tenderer. In case of
successful, no member is allowed to decline performing obligations and responsiblity
stipulated in this agreement unless a written agreement of other members provided
otherwise. If any member of alliance declines performing its obligation as agreed, such
member shall be dealt as follows:
- To compensate for damages of other members of alliance;
- To compensate for damages of Investor as stipulated in contract;
- To execute other discipline [clearly provided other discipline if any].
Article 2. Assignment of work
All member agree to assign work for performing tender pakage [name of tender package]
under project [name of project] as follows:
1. General responsibility:
[State clearly work, general responsibility of all members, including the leading
member]
2. Work of the leading member:
All members agree to delegate power to Mr./Mrs. (fully name of authorized person) to be
the representative person of alliance.
All members agree to delegate power to [name of a member] to be the leader of alliance,
implement following tasks for and on behalf of alliance
1
:
- Signing the Application for Tender letter;
- Signing other documents with Purchaser in tendering process, including
clarification document of Bidding Document and Tender Document;
- Taking part in process of negotiation and finalization of contract;
- Signing protest application (if any);
- Other work (if any), except for signing the contract.

1
Scope of delegated work shall include one or some works said above

3. Work of other members
[state clearly work, responsibiltiy of each other member and percent ratio of
corresponsive value].
Article 3. Effectiveness of alliance agreement
1. The alliance agreement comes into force and effect since the date of signing the alliance
agreement.
2. The alliance agreement shall no longer be effective in following cases:
- Purchaser and Tenderer complete their obligation and go to liquidation of contract;
- Tenderer is not successful.
- Tendering of [name of tender package] under [name of project] is cancelled in
accordance with notice of Purchaser.
This alliance agreement is made of __________ copies with equal legal validity, each
member keeps ___________copies, ________ copies are enclosed with bid.

LEGAL REPRESENTATIVE OF LEADING MEMBER OF ALLIANCE
[name, title, sign and seal]

LEGAL REPRESENTATIVE OF EACH MEMBER OF ALLIANCE
[name, title, sign and seal]


Template No. 4 Organization and Experiences of
Tenderer

ORGANIZATION AND EXPERIENCES OF TENDERER

A. Organization of the Tenderer
(Briefly describing the background and structure of company/organization and the
alliance (if any) to perform this Contract)
B. Experiences of Tenderer
List of executed similar contracts.
The Tenderer is required to use the below table to list each consultancy service executed
(independently or in a alliance with other companies) similar to the consultancy service required
under this tender package.
Name of project
Location of performance
Name of Client
Name of tender package
Contract price
Period of contract :
(From ...... to.......)

Consultancy service price
(1)

The Tenderer shall enclose this list with copies of documents related to those contracts
(confirmation by the project manager on the executed contract).
Notice:
(1) If the Tenderer participates with the status as a alliance Tenderer, a corresponding value to its
participation should be indicated

Template No. 5 Recommendations (if any) to
improve contents of the terms of reference
RECOMMENDATIONS (IF ANY) TO IMPROVE CONTENTS OF THE TERMS
OF REFERENCE

(Present any amendment to improve the terms on the scope of works)

Recommendations for additions and amendments:

1.

2.

3.

4.

5.


Template No. 6 General solutions and
methodology proposed to perform the tender
package
GENERAL SOLUTION AND METHODOLOGY PROPOSED TO
PERFORM THE TENDER PACKAGE

Tenderers prepare the Technical proposal (consists chart) included 3 sections:

a) Solution and methodology
b) Working schedule
c) Organization and personnel


Template No. 7 List of local specialists taking part in the tender package
LIST OF LOCAL SPECIALISTS TAKING PART IN THE TENDER PACKAGE

No. Name Company
Professional field,
qualifications
Position Duties


Template No. 8 List of foreign specialists taking part in the tender package
LIST OF FOREIGN SPECIALISTS TAKING PART IN THE TENDER PACKAGE

No. Name Nationality Company
Professional field,
qualifications
Position Duties


Template No. 9 Specialist Personal Profile
SPECIALIST PERSONAL PROFILE
1

Position proposed:
Name of the consultancy Tenderer:
Full name:
Profession:
Date of birth:
Number of years working at the company: Nationality:
Member of professional organizations:

Detailed duties intended:

Capability:
[Describe detailed experiences and training supporting the responsibilities to be assigned.
Detailed assigned duties in past projects, including time and location.]

Education:
[Clearly state relevant qualifications, granting institutions, courses duration and the
qualification class.]

Working experiences:
[Describe works taken, employers, tenure of each position. For experiences, clearly state the
detailed assigned duties in each project and clients name and address]

Foreign language:
[Clearly state the foreign language level of proficiency.]

Acknowledgement:
I certify that the above information is accurate.

Date _____
(signed by individual consultant and certified by competent
representative/authorized proxy of the Tenderer, states full name and title)

1
The Curriculum vitae (CV) must be attached with specialists ID.

Template No. 10 Working schedule
WORKING SCHEDULE

I. Performance schedule
No Contents of work Month (from the contract comes into effect)
1 2 3 4 5 6 7 8 9 n
1 - Work A
2 - Work B
- ...................

II. Report submission schedule
Report Deadline
1. Preliminary Report
2. Progress report
1
st
Report
2
nd
Report
.....................
n Report

3. Final report

PART III. FINANCIAL PROPOSAL
The Financial Proposal is prepared based on the Technical Proposal in conformity with
requirements and regulations of the Bidding Document, includes contents such as: Application
for Tender in the Financial Proposal, total cost, cost breakdown to activities, salary costs for
specialists and other costs.
Template No. 11: Application for Tender (The Financial Proposal)
Template No. 12: Total costs


Template No. 11 Application for Tender Letter
(the Financial Proposal)
APPLICATION FOR TENDER
(The Financial Proposal)

_____, date.........month .......year
To: [Insert name and address of the Inviting Party]
After studying the Bidding Document and its Amendment No. [insert the number of the
supplementing document if any], We, [insert Tenderers name] commit to provide the consulting
service for [insert the title of assignment] in accordance with the Bidding Document
requirements. Together with the Technical Proposal, we enclose herewith the Financial Proposal
with the sum of [insert the value in number and words, and the currency used for tendering]
1
,
which is effective for.... days [based on the validity period of the Technical Proposal],
from....hour, date..., month..., year [insert the tender closing date and time].

Legal Representative of Tenderer
2

(Name, Title, Signed and Sealed
3
)

1
Tenderer shall state clearly the value in number and words of each offered currency
2
In case of the lawful representative of the tenderer authorise other one sigining the Application for
Tender letter, shall attach Power of Attorney letter following Template No. 2; in case of there is assinging
tasks such as signing the Application for Tender letter in companys charter or/and other related papers,
tenderer shall attach a notarized copy of these documents (no need Power of Attorney letter).
3
In case, foreign tenderer does not have legal seal, it shall provide acknowledgment by authorized
organization evidencing the legal representatives signature in the Application for tender and other
papers of Tender Document.

Template No. 12 Total cost
TOTAL COST

TT Content of work and the deadline for
submission of report
Formula for
calculation
Price
1 Phase 1 (1)
2 Phase 2 (2)
3 Phase 3 (3)
4 Phase 4 (4)
5 Subtotal (5) = (1)+(2)+(3)+(4)
6 Foreign Contractor Tax (only for services are
supplied by foreign Tenderer)
(6)=(6.1)+(6.2)+...
6.1 Corporate income tax on service (6.1) = (5)*5%/0.95
6.2 ..... (6.2)
7 Total (5+6) (7) = (5)+(6)

PART IV. TERMS OF REFERENCE
This Terms of Reference consists of following major contents:
A. INTRODUCTION
Name of the tender package: Providing 2G/3G radio network optimization service.
Name of the project: Providing 2G/3G radio network optimization service in Center VI
area.
A.1. Purpose of The Project:
- To evaluate the current network performance and the accuracy of Key Performance
Indicators (KPIs) provided by Nokia Siemens Network (NSN) and Ericsson;
- To improve the 3G network performance and the interworking 2G-3G performance.
Optimization implementation on radio parameters (equipment parameter settings such as
transmission power, handover threshold) and physical configuration (e.g. antenna tilt,
azimuth and height) in order to improve the network performance. Evaluating and
comparing the current network performance of NSN and Ericsson;
- To improve the customer quality of experience (QoE) through verifying and finding
potential problems of the network that affect the actual network performance and
customer QoE;
- Recommendations for the long-term implementation within 12 to 36 months after the
completion of the project
- Building a network performance management process and knowledge transfer about 3G
network optimization.
A.2. Introducing VMSs current Enterprise System
1. Diagram of Client Server connection configuration of current system:



2. Module information of The Enterprise System:
No Module
Number
of license
Configuration Note
Software configuration
1 ASSET/ACP 08 Version 6.1
License equipped for both 2G and 3G.
2 RANOPT 05 Version 6.1
3 CONNECT 06 Version 6.1
4 OPTIMA 01 Version 6.1
75.000 cells, no limit the number of
users.
5 DIRECT 01 Version 6.1

6
3D
MAPDATA
01
3D digital terrain map (DTM+DHM)
for high density areas of five major
cities: Ha noi, HCMC, Da Nang, Can
Tho and Hai Phong with 5m resolution
and the accuracy of coordinates (x,y,z)
at least 2m, vector, clutter, building,
polygon are compatible with the
database of the Aircom Enterprise
system.
7
2D
MAPDATA
01
2D digital terrain map (DTM) using for
the entire network with 50m resolution,
vector and clutter are compatible with
the database of the Aircom Enterprise
system.

B. SCOPE OF WORK REQUIREMENTS
B.1. Scope of Work
- Providing the optimization service for the 3G radio network and the inter-working
between 2G and 3G at Center VI of VMS, including:
o Verifying the KPIs and hidden KPIs and problems relating to QoE: Analyze and
evaluate the accuracy of KPIs based on OSS.
Verify formulas and definitions of the KPIs based on OSS to evaluate the
accuracy of them in order to accurately reflect the network performance
Verify hidden KPIs, Timers and Counters whether they affect the network
performance or customers experience but not be shown in current KPIs
through protocol testers;

Modify or add those hidden KPIs or Counters into KPIs need to be
improved after reaching an agreement with VMS
o Evaluating the network performance: Analyze and evaluate the current 3G
network performance. Data for analyzing and evaluating collected from the
following sources:
The KPIs from OSS system, RAN radio parameters, warnings from the
system (provided by VMS)
Protocol testing system installed at Iub, IuCS, and IuPS interface.
Data source from drive test (Perform drive test in poor quality areas upon
requests from protocol analyzing experts and radio optimization team)
o Analyzing and optimizing: Solutions to improve the performance of the 3G
network and the inter-working between 2G and 3G must include (but not limited
to):
Changing radio parameters;
Antenna adjustments;
Activating available features on the network
The optimization implementation mainly focuses on improving coverage,
capacity, and the performance of the network. Specific tasks include (but
not limited to):
Improve the accessibility of voice and data;
Improve the retainability of voice and data;
Improve the mobility of voice and data.
Requirements of any new KPI(s) (hidden KPIs that affect the network
performance or customer QoE)
Parameter optimization
o Evaluating results after optimization:
The results must ensure that they meet requirements of improvement
target mentioned in KPIs need to be improved (specified in section
B.2.5 Requirements for network performance targets).
o Building a network performance management process and knowledge transfer:
Recommendations on building an efficient network performance
management process to VMS.
Technology and knowledge transfer during the project deployment and the
training course.
o Acceptance reports:
Evaluation of the network performance before and after optimization
implementation
Evaluation of the accuracy of KPIs before optimization
Recommendations on 3G radio network development plan and strategy for
the 2012-2015 periods include (but not limited to): quantity of equipment
and new features.

- Human resources and the scope of work based on the assumption that the optimization
implementation for 1200 Node B per 04 RNCs.
- The scope of work is divided into phases as follows:
Phase 1 Evaluating network performance:
o Verify input data to minimize errors in the network database
o Install necessary testing tools for project implementation.
o Freeze network parameters during the data collection.
o Data Collection (Note: Need to collect data for NSN and Ericsson).
o Tracking and monitoring network performance data, including: KPIs, data from
network elements, customer complaints about the quality of service, VIP areas.
Identify and carry out drive test in poor quality areas where necessary.
o Build up an information exchange process to ensure any change relating to
frozen parameters are recorded
o Collect the data of the 3G radio network and the current interworking between 2G
and 3G at Center VI of VMS.
o Analyze and evaluate the 3G network performance from the following sources:
KPIs from OSS, results from protocol testers.
o Analyze KPIs and evaluate the accuracy of KPIs from the OSS system
o Analyze and verify hidden KPIs, Timers, and Counters through the protocol
testing system and modify these KPIs accordingly
o After modifying the OSS KPIs or OSS Counters in order to represent customer
QoE appropriately, these OSS KPI values are recorded and are averaged for 05
consecutive working days, called KPI Baseline. These are KPI values before
optimization (KPI
before
), KPI values after optimization will be compared with
them.
o Result report of the phase 1 must be submitted to VMS for approval
Phase 2 Analyzing and optimizing
o Analyze the network performance based on results of the protocol testing system
o Identify errors due to network planning/allocation
o Identify hardware problems
o Identify errors in radio parameters setting
o Submit optimization plan to VMS for approval
o Optimize the network according to approved plan
o If found any hidden problems that affect OSS KPI values, the KPI Baseline needs
to be recalculated
Phase 3 Evaluating results after optimization:
o Review OSS KPIs result by comparing with the KPI Baseline
o Continue to monitor the KPIs and benchmark them against the KPI Baseline

o Compare and evaluate the network performance based on varying level of KPI
after optimization compared with the KPI Baseline. Evaluation of the OSS KPIs
based on measurement data of protocol testers.
o Submit the evaluation result to VMS for approval
Phase 4 Report and Acceptance:
The acceptance report must include:
o Evaluation of the network performance before and after optimization
implementation.
o Evaluation of the accuracy of current KPIs
o Evaluation of hidden problems
o Recommendations on the KPIs, Timers, and Counters in order to eliminate the
difference between the KPIs and actual customer QoE. These recommendations
must be analyzed and specify changes of the KPIs to clearly reflect current
network performance.
o Recommendations on building an efficient and safe network performance
management process to VMS
Technology and knowledge transfer:
o Organize one (01) training course at Center VI of VMS on basic and advanced
knowledge relating to 2G/3G radio network optimization
o Knowledge transfer must be carried out during the project deployment
B.2. Details of Technical requirements
1. General requirements
- Tenderer shall optimize and improve radio network performance in Center VI area of
VMS through protocol testers including:
o Improvement in voice accessibility and call setup rate
o Improvement in voice mobility
o Improvement in voice retainability
o Improvement in data accessibility
o Improvement in data throughput
- Tenderer shall specify features and tools of the VMSs OSS system that need for
implementing optimization solution. Tenderers tools must be able to collect and analyze
data and information extracted from Ericsson OSS system (via GPEH/MRR) and Nokia
Siemens Network OSS system (via Megamon), or from protocol testers.
- The protocol testers must support automatic configuration for UTRAN interfaces: IuB,
IuCS, and IuPS. Both control plane and user plane must be automatically detected and
configured by the protocol testers for testing. The protocol testers must automatically
discover the topology of the monitored network and display it graphically.
- Network evaluation report must include at least following contents:

o Report for Multi-RAB calls includes: RRC failure cause for Multi-RAB Calls;
Top 10 handsets used in Multi-RAB mode; Top handsets used with PS calls
initiated immediately after CS calls, and Delay distribution of Multi-RAB calls
with PS calls initiated after CS calls;
o Report for handsets which are set on mode 3G only;
o Report for top cells with the worst UL BER for both voice calls and data calls;
o Report for Soft Handover matrix that shows the relationship of source cells with
their neighbours, the percentage of soft handover calls with neighbour cells, the
CS and PS traffic in Erlang for each cell and the Soft Handover relationship on
map.
- Tenderer shall provide network radio optimization service for NodeB 3G sites and the
interworking between 3G and 2G at Center VI including 1200 NodeBs per 04 RNCs.
- Tenderer shall evaluate existing radio network capacity and traffic development, propose
solutions for network expansion with minimum CAPEX and OPEX costs.
- Tenderer shall have experience and proficient personnel in working with OSS system of
Ericsson and Nokia Siemens Network.
- To convince VMS on the successful deployment of this project, Tenderer shall clearly
write down the organization plan and resource of its own allocating to the project in
details. The content must be persuadable and highly feasible. The minimum content
required including:
o Methodology and optimization plan.
o Personnel allocation for analysis, optimization tuning and drive test:
Technical personnel allocating for the project.
Expertly radio engineers (copies of certified paper of engineers are
required to be attached)
Tools and Equipment used in the project. Tenderer shall list and specify
the quantity of all equipment and tools that will be used for this project.
Technical team organization and working process
- Tenderer shall not be equipment vendors (or a consultant company which is dependent on
the equipment vendors) who supplied BTS/NodeB equipment for the BSS network of
VMS.
- Tenderer shall undertake to complete the 2G/3G network optimization implementation
within 16 weeks after the effective date of contract.
2. Experience requirements
- Tenderer signed and implemented at least 01 contract related optimization of cellular
network UMTS/3G in European countries or America countries.
- Tenderer signed and implemented at least 01 contract related to optimization of cellular
network UMTS/3G in South East Asia countries
- Tenderer shall provide the following information to VMS in order to verify the
Tenderers capacity:

The contact information of the Director or the Technical Deputy Director or
equivalent of a mobile operator, who used the 3G radio network optimization
service of Tenderer. The optimization service contract must be in 2011, 2012 and
in South East Asian countries.
The confirmation information of Operators Director, Technical Deputy Director,
or equivalent about optimization contracts, in which there are improvements in
mobility, retainability, and data throughput KPIs at least 10% after Tenderers
optimization implementation.
The confirmation information of Operators Director, Technical Deputy Director,
or equivalent about optimization contracts, in which there is the improvement to
at least 03 hidden problems after Tenderers optimization implementation,
including:
Hidden parameters, hidden counters or hidden timers in retainability;
Hidden parameters, hidden counters or hidden timers in mobility;
Inactive features need to be activated to improve customer QoE.
3. Personnel requirements
3.1. Expert leader (project director)
Tenderer shall submit a CV that has signature of the expert leader. In addition, the
Tenderer shall have a Confirmation letter for full time presence of the expert leader
for this project while performing contract.
The expert leader shall have at least 05 years experience in radio network
optimization work for GSM/UMTS networks worldwide.
The expert leader shall have experience in consulting for 3G radio network
optimization of GSM/UMTS networks in many countries all over the world (at least
02 countries)
Language: The expert leader shall be fluent in English, with priority for the expert
comes from countries which use English as national language.
The expert leader shall at least have a university degree related to one of the
following sectors: telecommunications, mobile communication, wireline or radio
technologies.
The expert leader shall have the ability to work with the cellular planning
tools/software and performance management tools/software which are being used by
VMS.
The Tenderer shall provide the information of at least 02 other expert leaders to VMS
for a better selection, or to reserve in case of the expert leader appointed by the
Tenderer not available in time for this project immediately after signing contract.
3.2. Other foreign experts
Tenderer shall submit CVs that have signatures of at least 04 other foreign experts. In
addition, the Tenderer shall have a Confirmation letter for full time presence of these
experts for this project while performing the contract.
These experts shall have at least 03 years experience in radio network optimization
work for GSM/UMTS networks worldwide.

These experts shall have experience in consulting for radio network optimization of
GSM/UMTS networks in many countries all over the world (at least 02 countries)
Language: These experts shall be fluent in English, with priority for the experts come
from countries which use English as national language.
These experts shall at least have a university degree related to one of the following
sectors: telecommunications, mobile communication, wireline or radio technologies.
These experts shall have the ability to work with the cellular planning tools/software
and performance management tools/software which are being used by VMS.
The Tenderer shall provide the information of at least 08 other experts to VMS for a
better selection, or to reserve in case of the experts appointed by the Tenderer not
available in time for this project immediately after signing contract.
3.3. Vietnamese experts/engineers
Tenderer shall submit CVs that have signatures of at least 05 Vietnamese experts who
support for this project.
These experts shall have at least 05 years working experience in the field of
telecommunications in Vietnam and shall be fluent in English (having C level
certificate or equivalent).
These experts shall have experience and knowledge in optimizing GSM/UMTS
networks. Training certificates of the experts will be attached (if any).
These experts shall have the ability to work with the cellular planning tools/software
and performance management tools/software which are being used by VMS.
These experts shall at least have a university degree related to one of the following
sectors: telecommunications, mobile communication or radio technologies.
3.4. On-site technicians
Tenderer shall submit CVs that have signatures of all on-site technicians who perform
on-site technical survey, hardware equipment changing and testing for this project.
These technicians shall have certificate of ability on high working site, issued by
official authority in Vietnam.
These technicians shall have certificate in planning, optimizing cellular network.
4. Details of Technical Requirements in each Phase:
Phase1Evaluatingnetworkperformance:
Requirements for the protocol testing system: The protocol testing system is able to
collect messages on Iub, IuCS, and IuPS interface to identify radio network errors,
check the accuracy of OSS KPIs that being used by VMS and discover hidden
network problems (not detected before). The configuration as shown below:

Surveying the radio network: Tenderer shall survey the radio network at Center VI of
VMS to collect database, including:
Item Level Parameters
BSS/RAN
Parameters
System
Network structure and Coverage
System features
Network capacity and traffic
Strategy to use Multi-Carrier: The priority among UMTS Carriers,
traffic balancing, inter-Frequency HO.
Strategy to use Voice, Data R99, Data HSDPA per Carrier.
The LAC Design (size, boundaries) in relation to Paging and
Location Update.
RNC The RNC Design (size, boundaries) in relation to RNC handover
NodeB
Transport Channel: RACH/FACH, PCH, DCH, HS- DSCH
Physical Channel: HS- PDSCH, HS-SCCH, AICH
Cell
Frequency planning form (1x1, 1x3, Ad-hoc, MRP).
Cell ID
ARFCN/UARFCN
Scrambling code planning
Neighbour cell planning
Radio parameter settings: Idle Mode, Access, RRM, Handover,
Power Control, 2G/3G re-selection
Physical
configuration
System Software version
RNC
Categories, configuration, software version, connection, capacity,
address, and coordinates

NodeB
Antenna heights, azimuths, tilts (electrical, mechanical). Survey
site location and antenna azimuth for at least 10 % of the total
number of sites to affirm the accuracy of input data
Performance
efficiency
Cell 3G traffic load, usage efficiency according to Channel Element
Collecting data from OSS system:
Tenderer shall maximize the usage of OSS system features in optimization and
specify how to collect and use the data, including:
Description of OSS features that used for data collection
Data collection method does not effect on network operation
Data collection plan
Description of collected data
Description of tools used to process data
Signalling test through the protocol testing system:
The protocol testers must support automatic configuration for UTRAN
interfaces: IuB, IuCS, and IuPS. Both control plane and user plane must be
automatically detected current network configuration and automatically
configured to be compatible with the network. .
The protocol testers must automatically discover the topology of the
monitored network and display it graphically.
Tenderer shall use protocol testers to test the following information:
No Testing information
1.
Paging
2.
CS Registration Analysis
3.
PS Registration Analysis
4.
Call Release and Detach Analysis
5.
Security Functions Analysis
6.
SMS and Supplementary Services Analysis
7.
Call Setup Analysis (CS Accessibility)
8.
Call Setup Analysis (PS Accessibility)
9.
Call Drop Analysis (CS Retainability)
10.
Call Drop Analysis (PS Retainability)
11.
Mobility (Handover) Analysis

12.
Session Management Analysis
13.
RRC Accessibility
14.
RRC Retainability
15.
RRC Mobility
16.
NBAP/ALCAP Accessibility
17.
NBAP Reconfiguration Cancellation Ratio per Service
18.
NBAP Service Distribution
Phase2Analyzingandoptimizing:
OSS KPI:
OSS KPI is calculated for each vendor (NSN and Ericsson) and used for calculating
the KPI Baseline and evaluating the optimization result.
After reaching an agreement with VMS about any new hidden KPIs, these KPIs shall
be added into KPIs need to be improved.
Recalculate the KPI Baseline when modify KPI formula or find hidden network
problems.
KPIs need to be improved includes at least the following OSS KPIs:
KPIs need to be improved
No KPI 2G/3G Note
1 Call Setup Failure Rate (AMR 12.2) 3G
2 PDP Context Activation Failure Rate (R99
PS)
3G
3 PDP Context Activation Failure Rate
(HSDPA)
3G
4 PS Setup Failure Rate (R99) 3G
5 PS Setup Failure Rate (HSDPA) 3G
6 CS Call Drop Rate (AMR 12.2) 3G
7 PS Call Drop Rate (R99 PS) 3G
8 PS Call Drop Rate (HSDPA) 3G
9 Soft Handover Failure Rate (AMR 12.2) 3G

10 Inter RAT Handover Failure Rate (2G/3G)
(AMR 12.2)
2G/3G
11 Inter RAT Handover Success Rate (2G/3G)
(R99 PS)
3G

12 Hard Handover Failure Rate (AMR 12.2) 3G

13 Hard Handover Failure Rate (R99 PS) 3G

KPI Protocol testers
The protocol testers are used for following tasks:
Verify and discover hidden OSS KPIs to add to KPIs need to be improved
Find and analyze actual network problems based on call trace and radio environment
when change parameters and counters on the network.
Generate network audit report for each vendor (NSN, Ericsson) in order to correct the
KPI formula.
The network audit report must include at least the following KPIs from the protocol
testers:
No Testing information
1.
Paging
1.1.
Paging Efficiency
1.2.
IuCS Paging Repetition Ratio
1.3.
IuCS Paging Failure Ratio
1.4.
IuPS Paging Repetition Ratio
1.5.
IuPS Paging Failure Ratio
2.
CS Registration Analysis
2.1.
IMSI Attach "No Follow On" Failure Ratio
2.2.
IMSI Attach "Follow On" Failure Ratio
2.3.
Periodic Location Update Failure Ratio
3.
PS Registration Analysis
3.1.
GPRS Attach "No Follow On" Failure Ratio
3.2.
GRPR Attach "Follow On" Failure Ratio
3.3.
Normal Routing Area Update "Follow On" Failure Ratio

3.4.
Normal Routing Area Update "No Follow On" Failure Ratio
3.5.
Periodic Routing Area Update Failure Ratio
4.
Call Release and Detach Analysis
4.1.
GPRS Detach "normal" Failure Ratio
4.2.
GPRS Detach "power off" Ratio
4.3.
RANAP Abnormal Iu Release Ratio
4.4.
SCCP Abnormal Release Ratio
5.
Security Functions Analysis
5.1.
RANAP Security Mode Failure Ratio
5.2.
CS Authentication Failure Ratio
5.3.
PS Authentication Failure Ratio
5.4.
CS Identity Check Failure Ratio
5.5.
PS Identity Check Failure Ratio
6.
SMS and Supplementary Services Analysis
6.1.
MO SMS Failure Ratio
6.2.
MT SMS Failure Ratio
7.
CS Accessibility (Call Setup Analysis)
7.1.
VOICE MOC Call Setup Failure Ratio
7.2.
VOICE MTC Call Setup Failure Ratio
7.3.
CS Video-Telephony MO Call Setup Failure Ratio
7.4.
CS Video-Telephony MT Call Setup Failure Ratio
7.5.
CS RAB Setup Failure Ratio
8.
PS Accessibility (Call Setup Analysis)
8.1.
PS Mobile Originated Call Setup Failure Ratio
8.2.
PS Mobile Terminated Call Setup Failure Ratio
8.3.
PS RAB Setup Failure Ratio Undetermined Calls
8.4.
PS RAB Setup Failure Ratio non-HS Calls
8.5.
PS RAB Setup Failure Ratio HSDPA Stand-alone Calls
8.6.
PS RAB Setup Failure Ratio HSUPA/HSDPA Calls
8.7.
PS RAB Setup Failure Ratio
9.
CS Retainability (Call Drop Analysis)

9.1.
MO Voice Call Drop Ratio
9.2.
MT Voice Call Drop Ratio
9.3.
MO CS Video-Telephony Call Drop Ratio
9.4.
MT CS Video-Telephony Call Drop Ratio
9.5.
CS Overall Call Drop Ratio
10.
PS Retainability (Call Drop Analysis)
10.1.
Failure Locations PS Call Drop Analysis
10.2.
PS non-HS Call Drop Ratio
10.3.
PS stand-alone HSDPA Call Drop Ratio
10.4.
PS HSUPA/HSDPA Call Drop Ratio
10.5.
PS Call Drop Ratio
11.
Mobility (Handover) Analysis
11.1.
3G-2G CS Handover Preparation Failure Ratio
11.2.
3G-2G CS Handover Failure Ratio
11.3.
Outgoing 3G-3G CS Handover Preparation Failure Ratio
11.4.
Outgoing 3G-3G CS Handover Failure Ratio
11.5.
Incoming 3G-3G CS Handover Failure Ratio
11.6.
Incoming 3G-3G PS Relocation Failure Ratio
11.7.
2G-3G PS Cell Re-selection with active PDP Context Failure Ratio
12.
Session Management Analysis
12.1.
Activate PDP Context Failure Ratio
12.2.
Activate Secondary PDP Context Failure Ratio
12.3.
Modify PDP Context to MS Failure Ratio
12.4.
Modify PDP Context to Network Failure Ratio
13.
RRC Accessibility
13.1.
RRC Connection Accessibility Failure Ratio all causes
13.2.
RRC Connection Accessibility Failure Ratio inter-RAT Cell
Reselection
13.3.
RRC Connection Accessibility Failure Ratio CS Originating Calls
13.4.
RRC Connection Accessibility Failure Ratio CS Terminating Calls
13.5.
RRC Connection Accessibility Failure Ratio PS Originating Calls

13.6.
RRC Connection Accessibility Failure Ratio PS Terminating Calls
13.7.
RRC Blocking Ratio
14.
RRC Retainability
14.1.
RRC Security Mode Failure Ratio
14.2.
RRC Radio Bearer Setup Failure Ratio
14.3.
RRC Reconfiguration Failure Ratio
14.4.
RRC Re-Establishment Failure Ratio
14.5.
RRC Radio Bearer Release Failure Ratio
14.6.
RRC Recovery Failure Ratio
15.
RRC Mobility
15.1.
Radio Link Addition Failure Ratio
15.2.
Radio Link Removal Failure Ratio
15.3.
Radio Link Substitution Failure Ratio
15.4.
Cell Reselection Failure Ratio
15.5.
PS Cell Change Order from UTRAN Failure Ratio
15.6.
CS Handover from UTRAN Failure Ratio
15.7.
RRC HSPA Accessibilty
15.8.
Inter-frequency Handover Failure Ratio
15.9.
HSDPA (stand-alone) Setup Failure Ratio
15.10.
HSUPA/HSDPA (combined) Setup Failure Ratio
15.11.
HSDPA (stand-alone) to DCH Change Failure Ratio
15.12.
HSxPA to DCH Change Failure Ratio
15.13.
Serving E-DCH Cell Change Failure Ratio
16.
NBAP/ALCAP Accessibility
16.1.
NBAP RL Setup Failure Ratio (first RLS)
16.2.
NBAP RL Setup Failure Ratio (not first RLS)
16.3.
NBAP RL Addition Failure Ratio
16.4.
NBAP Dedicated Measurement Initiation Failure Ratio
16.5.
NBAP RL Reconfiguration Preparation Failure Ratio
16.6.
Iub ALCAP Establishment Failure Ratio

16.7.
NBAP/ALCAP Retainability and Mobility
16.8.
RL Failure Counts
16.9.
NBAP Radio Link Failure Ratio (overall)
16.10.
NBAP Radio Link Failure Ratio (RL not in compressed mode)
16.11.
NBAP Radio Link Failure Ratio (RL in compressed mode)
16.12.
NBAP Radio Link Deletion Failure Ratio
16.13.
Iub ALCAP Release Failure Ratio
16.14.
HSDPA Radio Bearer Setup/Handover Preparation Failure Ratio
17.
NBAP Reconfiguration Cancellation Ratio per Service
17.1.
NBAP Reconfiguration Cancellation Ratio for HSDPA
17.2.
NBAP Reconfiguration Cancellation Ratio for HSUPA
17.3.
NBAP Reconfiguration Cancellation Ratio for AMR
17.4.
NBAP Reconfiguration Cancellation Ratio for Rel. 99 UL/DL
18.
NBAP Service Distribution
18.1.
Voice vs. CS Video vs. Packet
18.2.
PS DL HSDPA vs. Rel. 99
18.3.
PS UL HSUPA vs. Rel. 99
18.4.
PS DL Rel. 99 Service Distribution
18.5.
PS UL Rel. 99 Service Distribution
18.6.
AMR Bit Rate Distribution
Analyzing and optimization implementation:
o Tenderer shall submit optimization plan to VMS for approval. The optimization
plan shall include:
Causes and measures to resolve design errors that make network
performance degradation
Reconfigure and redesign if necessary
Parameters need re-tuning and fine-tuning and explain causes
Reconfigure existing equipment to optimize resource
o Implement the optimization plan that was approved by VMS
o Optimization implementation must cover at least the following items:

Produce the network audit report for each vendor (NSN, Ericsson) based
on protocol testers.
Verify the OSS KPIs, Counters that appropriately represent the customer
QoE and network problems.
Recommend and fine-tune the counters and parameters of Cell and RNC
to improve the network performance of Center VI.
Fine-tuning Cell and RNC parameters
Fine-tuning Cell and RNC counters
Fine-tuning handover and access thresholds
Fine-tuning power control parameters
o Tenderer shall be fully responsible for changing network parameters
o Optimization implementation in one area must not affect neighbour areas.
Otherwise, Tenderer shall be responsible for optimizing the affected areas.
o After optimization implementation, Tenderer shall test through OSS tracing and
protocol testing system in order to affirm the improvement after optimization in
final reports.
5. Requirements for Network Performance Targets
Network performance calculation based on Final Optimization Performance:
Formula 1 for Failure Ratio and traffic:

Formula 2 for Success Ratio

Formula 3 for Power in dBm:

where x is the power ratio in dBm and P is power in W

10
10 1 _ _
before after
KPI KPI
rate t improvemen KPI

=

ate rovement_R Target_Imp
ement_Rate KPI_Improv
Weight = OptScore

% 100 _ _
=
before
after before
KPI
KPI KPI
% 100
100
_ _

=
before
before after
KPI
KPI KPI
10
30 x
10
x
10 10
10 P or
1000
10
P
30 P 10log x (1000P) 10log x
= =
+ = = or

Final Optimization Performance = SUM of (OptScore for all KPIs)
Final Optimization Performance is required 100%, in case the Final Optimization
Performance is lower than this threshold, Tenderer shall explain causes and submit VMS
for approval.
KPI
before
(KPI Baseline): This value is modified and measured in the Phase 1, and is
calculated as the average value of the KPI for 05 working days per RNC.
KPI
after
: This value is calculated as the average value of the OSS KPI for 03 working
days after proposing network parameters change
Weight: This value is mutually agreed between VMS and Tenderer in order to assess the
importance of KPI that affect the network performance.
Target_Improvement_Rate: 10%.

An example of Final Performance Calculation as below: (note: The Results column at the
table below are achieved KPI_Improvement_Rates)
OSSKPIs metric KPIbefore KPIafter
Target_improv
ement_Rate Weight Results OptScore
RTWP dBm 102.5 103.5 10.0% 5.0% 20.6% 10.28%
CSServiceDropRatio percentage 0.60% 0.55% 10.0% 15.0% 8.3% 12.50%
PSCallDropRatio percentage 1.50% 1.40% 10.0% 10.0% 6.7% 6.67%
PSR99CallDropRatio percentage 6.00% 5.50% 10.0% 10.0% 8.3% 8.33%
HSDPACallDropRatio percentage 0.30% 0.28% 10.0% 10.0% 6.7% 6.67%
HSUPACallDropRatio percentage 0.35% 0.31% 10.0% 10.0% 11.4% 11.43%
HSUPARLCTrafficVolume GigaBytesperHour 20.00 23.00 10.0% 5.0% 15.0% 7.50%
ULDataTraffic GigaBytesperHour 18.00 19.00 10.0% 5.0% 5.6% 2.78%
CellupdateRadioLinkFailureRatio percentage 50.00% 45.00% 10.0% 5.0% 10.0% 5.00%
CellupdateSRBResetFailureRatio percentage 98.00% 85.00% 10.0% 5.0% 13.3% 6.63%
PSRelocationpreparationFailure
Ratio
percentage 60.00% 50.00% 10.0% 5.0% 16.7% 8.33%
CSRelocationCommitFailureRatio percentage 60.00% 56.00% 10.0% 5.0% 6.7% 3.33%
PSRelocationCommitFailureRatio percentage 30.00% 26.00% 10.0% 5.0% 13.3% 6.67%
DSCR number 2% 1.8% 10.0% 5.0% 10.0% 5.00%
TotalWeight= 100.0%
101.12% FinalOptimizationPerformance=

OSS KPI:
o Target_Improvement_Rate for each KPI in KPIs need to be improved required
at least 10%
o In case the improvement rate is lower than 10% threshold, Tenderer shall explain
causes and submit VMS for approval.
o OSS KPI optimization targets must include the KPIs listed at the table below:
No. KPI 2G/3G
Target
Improvement
Rate
Note
1 Call Setup Failure Rate (AMR 12.2) 3G 10%
2 PDP Context Activation Failure Rate (R99
PS)
3G 10%
3 PDP Context Activation Failure Rate
(HSDPA)
3G 10%
4 PS Setup Failure Rate (R99) 3G 10%
5 PS Setup Failure Rate (HSDPA) 3G 10%
6 CS Call Drop Rate (AMR 12.2) 3G 10%
7 PS Call Drop Rate (R99 PS) 3G 10%
8 PS Call Drop Rate (HSDPA) 3G 10%
9 Soft Handover Failure Rate (AMR 12.2) 3G 10%
10 Inter RAT Handover Failure Rate (2G/3G)
(AMR 12.2)
3G 10%
11 Inter RAT Handover Success Rate (2G/3G)
(R99 PS)
3G 10%

12 Hard Handover Failure Rate (AMR 12.2) 3G 10%

13 Hard Handover Failure Rate (R99 PS) 3G 10%
o Abnormal KPIs (due to Core, network outage, events causing sudden increase of
traffic) will be excluded in the calculation.
o Exceptions: For solutions that need to be implemented to improve the network
performance but are out of the scope of the project (cell upgrade, network
expansion, site moving...), Tenderer shall explain clearly by report to VMS for
verification and approval.

6. Methodology
Tenderer shall provide efficient optimization solution which help to shorten the
project implementation duration.
The solution maximizes the usage of VMSs planning & optimising tools to save cost
and improves tool usage skills for VMSs staff.
Tenderer shall maximize vendor OSS features to limit drive test. Tenderer shall
declare clearly the system features and its application for this project.
Subscriber in big city such as Center VI normally experience low quality of indoor
call. Thus, Tenderer shall provide a solution that improves the actual subscriber
experience for both indoor and outdoor call.
Tenderer shall provide a solution that can check the accuracy of the current KPIs of
VMSs network
7. Requirements for Equipment and Tools at Site
Tenderer shall equip tools, equipment and Planning & Optimization tool licenses of
its own for its experts, including:
o Tools, protocol testers on interfaces: Iub, IuCS, and IuPS.
o Software to analyze KPI reports from protocol testers
o Network Performance Management Statistics Tool (PMS)
o Tools to analyze network optimization and process data from driving test
o Tools to analyze Mobile Measurement Reports, allowing collection and analysis
of information extracted from OSS system of Ericsson (via GPEH/MRR) and
Nokia Siemens Network (via Megamon) or equivalent data from protocol testers
8. Requirements for Project Capacity
The tender price is all inclusive which includes the costs of experts' accommodation,
transportation, working tools and equipment, business income taxes under Vietnam
law system.
The tender price is all inclusive which includes: technical survey, current radio
network optimization, new site optimization, analysis and evaluation of the
measurement results of coverage drive test (if any), and radio network planning.
Human resources and the scope of work based on the assumption that optimization
implementation for 3G sites and interworking with 2G sites at the same place.
Tenderer shall undertake to support the 3G radio network optimization for VMS
within 04 months after FAC (Final Acceptance Certificate).
Tenderer shall undertake not claiming for compensation if there is any injury,
industrial accident to the experts/workers (both foreigner and Vietnamese) of the
Tenderer while working for VMS in this project.
9. Responsibility Matrix
The Tenderer shall comply the responsibility matrix created by VMS, responsible for
all the requirements mentioned in the section of Scope of Work requirements

R: Responsibility S: Supervision
No Task Description Tenderer VMS
A SITE PREPARATION
Air conditioning
Requirement Definition R
Supplying R
Installation R
Lighting
Supplying R
Installation R
Fire Detection
Supplying R
Installation R
Grounding
Supplying R
Installation R
Primary power
Supplying R
Installation R
B SCOPE OF SUPPLIES
System Hardware & Firmware
Requirements definition S R
Hardware Supplying R
Firmware supplying R
Cable and accessories R
Features and Software

Software Application supplying as per Technical
Requirements
R
Cabling to - Iub, IuCS, and IuPS Interface
Supplying R
ODF & DDF Panel Preparation R S
Installation Tools
Supplying R

Necessary Tools for installation (such as
Iub/IuCS/IuPS Probe, Server, mechanical work tools
...)
R
C INSTALLATION & COMMISSIONING
General Installation Plan and drawings

Survey R S
Installation plan including floor plan R
Approval of Installation Plan R
System hardware installation
Requirements definition R
Installation Plan R
Review and Approval of installation plan R
Installation/Commissioning Hardware part R
Firmware & software installation
Requirements definition R
Installation Plan R
Review and Approval of installation Plan R
Installation/Commissioning Software part R
Integration with existing LAN and IT Network

Supplying and installation/implementation of test
system
R
IP Network Requirements R
Approve and provide IP Network Requirements R

Installation and integration test system into IP
Network
R
D
PROJECT MANAGEMENT &
MISCELLANEOUS

Project Management
Project Management R
On Site Project Manager R
Site Acquisition
Site location definition R
Site Access R
Network Access & Logins R
Logins to OSS and/or performance management tool R
Implementation
Network audit report before optimization R
Optimization plan R
Optimization plan approval R

Network parameters modification request for each
optimization activity
R

Approval of Network parameters modification for
each optimization activity
R
Implementation of network parameter changes R
Reports
Network Audit Report after Data preparation R

Acceptance of Network Audit Report after Data
preparation
R
Root Cause Analysis & Recommendations report R
Acceptance of Root Cause Analysis & R

Recommendations report
Implementation and Validation Report R
Acceptance of Implementation & Validation Report R

Based on this root-cause analysis, the Initial Counter-
Measure Recommendations (IMCR) report is
delivered
R

Acceptance of the Initial Counter-Measure
Recommendations (IMCR) report
R
Submit the Final Report to VMS R
Acceptance of Final Report R
E DISCOVERY AND READINESS
Project kick-off meeting R S

Identify Key stakeholders and Key points of contact
for Operator
R
Validation of traffic and network topology R
Reference Document KPI Definitions R S

Reference Document Mutual agreement on KPIs
targeted for improvement
R S

Reference Document Mutual agreement of current
KPI state
R S

Reference Document Mutual agreement of
conditions for implementation and validation of
recommendations including timelines
R S

Identify Key stakeholders and Key points of contact
for the Tenderer
R

Identify and ensure access to key expert resources to
work during implementation
R

Cell Info File from NSQM (Network Service Quality
Management) and planning tool, OSS counter
R

RAN radio parameters from NSQM, planning tool R
Current Network Topology data R
Alarm logs of the RNCs R
Network Trouble Tickets R
Site Access for onsite engineer(s) R
Remote Access, if necessary R

History & future plan (major upgrades, troubles,
events, known issues, drive test history)
R
Handset (TAC) file R
F DATA PREPARATION
Ensuring the collection of adequate data R
Produce and store the required session records. R
Perform analysis on the session records. R
Collect additional data in defined periods R
Identify root cause analysis focus R

Maintain remote access (VPN, FTP) for Tenderers
engineer(s)
R

Maintain onsite access for Tenderers engineer(s)
when necessary
R
Maintain uninterrupted data feed to used tools R
G PERFORMANCE AUDIT & INVESTIGATION
Analyze the collected data related to analysis focus R
Documentation of findings R
Preparing for KPI Report R
Maintain remote access for Tenderers engineer(s) R
Maintain onsite access for Tenderers engineer(s) R
Maintain uninterrupted data feed to optimization tools R
Network Topology data R
Alarm logs of RNCs R
Network Trouble Tickets R
H
ROOT CAUSE ANLYSIS AND
RECOMMENDATIONS REPORT

Conduct a thorough investigation of the predefined
areas of focus to determine the root cause of the
current conditions in the network
R

Delivery of the Initial Counter-Measure
Recommendations report and Notice of Completion of
Root Cause Analysis & Recommendations Report
R

Delivery of a Method of Procedure (MOP) or Job
Aid to allow VMS to reproduce the steps used in the
tool to identify the focus issues.
R

Acceptance of the Initial Counter-Measure
Recommendations (IMCR) report by VMS
R

Review and provide feedback on the Initial Counter-
Measure Recommendations (IMCR) report
R

Collaborate with Tenderer to schedule review
presentations and meetings with key VMS
stakeholders
R

Maintain uninterrupted data feed to Optimization
Tools.
R
Review and accept the IMCR report R
I IMPLEMENTATION AND VALIDATION
Any captures required to validate KPI improvements R

Final Report, measured results of the implemented
recommendations
R

Collect OSS Counters or other data used to show
KPIs used for validation
R


Maintain uninterrupted data feed to:
Tools
RAN parameters
Network Topology data
Alarm logs of the RNCs
Network Trouble Tickets
R

Collaborate with Tenderer to engage VMSs
stakeholders and representatives from other VMSs
vendors to begin implementing short terms changes
R
10. Training and Knowledge Transfer
Tenderer shall provide a 02-day training course in working days for at least 08
VMSs engineers on 2G/3G Radio Network Optimization subject.
The training course shall be taken in one place, Tenderer shall pay for all the costs of
transportation, accommodation, meals, documents, computers, tools/software for
this training course.
11. Other Requirements
Tenderer shall be a professional organization which has provided technical consulting
services for cellular network or shall be an equipment supplier, an operator with at
least 10 years in operating experience in GSM/UMTS network since its foundation
(but have never supplied BTS equipment for the BSS network of VMS).
Tenderer shall provide information about its customers which are the GSM/UMTS
operators have used Tenderers services for planning and designing cellular network.
Tenderer shall prove the high level technical consulting capacity for GSM/UMTS
network by providing a list of customers which have used the technical consulting
services of the Tenderer all over the world, specify the name of the operators,
country, technology, and the scope of work.
Tenderer shall prove the high level technical consulting capacity for 2G/3G radio
network equipment of operators by providing the agreements with equipment
suppliers in network optimization consulting projects which cover the equipments are
being used in VMS network (if any). Or mention the name, profile, passport number,
place of passport issued of the Tenderers experts who worked for two equipment
suppliers which are Ericsson and Nokia Siemens Network.
Tenderer shall show the list of its staffs and technical experts (attached with resumes,
passport number, place of passport issued) who participated in providing consulting
or technical services in South East Asia for GSM/UMST mobile operators for at least
01 month.

Tenderer, who have provided similar technical services for VMS before, shall show
the list of staffs and technical experts (attached with resumes, passport number, place
of passport issued) who have participated in providing technical or consulting
services for VMS, show the contract, duration of working for VMS.
Tenderer who havent provided similar technical services for VMS before shall have
experience in providing similar technical services for other GSM/UMTS mobile
networks in Vietnam or South East Asia. Tenderer shall show the list of staffs and
technical experts (attached with resumes, passport number, place of passport issued)
who have participated in providing technical or consulting services for other
GSM/UMTS networks, show the contract, duration of working for other GSM/UMTS
networks in Vietnam or South East Asia.
C. REPORT REQUIREMENTS
Tenderer shall provide sample reports that meet VMSs requirements of work as
specified in section B.
D. PURCHASERS RESPONSIBILITIES:
1. During the effective duration of the Contract, the Purchaser shall give the Consultant
access to files, necessary information and other documents relating to the Project
when requested by the Consultant for the purpose of implementing the works under
this Contract.
2. In case the Consultant requires meetings with the Purchasers staff, its units, the
Consultant shall request in writing and the Purchaser shall have the responsibility to
arrange working space and facilities at suitable time during business hours for the
Consultant to do so.
3. The Purchaser shall set up a project management team to work on a regular basis with
consulting specialists during the project performance duration. Consulting specialists
shall be invited to attend meetings of the project management team during the project
performance duration. The project management team shall ensure regular
communications and organize regular official meetings to review the project
performance progress.
4. The Purchaser shall ensure the most favorable conditions within its ability for the
Consultant to carry out its tasks under this Contract.
5. Corresponding to the progress of providing services by the Consultant under this
Contract, the Purchaser shall pay the Consultant in accordance with the payment
schedule provided in the Contract.
6. The Purchaser shall not be responsible for any insurance whether professional, body,
health, accident, travelling or any other types of insurance which may be considered
necessary or recommendable for the Consultant and/or sub consultants and/or
specialists of the Consultant and sub consultants and/or for people accompanying the
Consultant for the implementation of the tasks under this Contract.

7. No advice, valuation or opinion rendered by the Consultant, whether formal or
informal, may be disclosed, in whole or in part, or summarized, excerpted from or
otherwise referred to without the Consultants prior written consent except that the
Purchaser may provide the advice, valuation or opinion to the relevant Vietnamese
authorities as required by such authorities provided that the Purchaser shall notify the
Consultant in writing promptly in advance to the extent possible.

PART V. REQUIREMENTS OF CONTRACT
CHAPTER IV: GENERAL CONDITIONS OF CONTRACT
Article 1. Interpretation:
In the Contract the following words and expressions shall have the meanings stated
below:
1. Contract is an agreement made between Purchaser and Contractor in writing, signed by
both partied. It includes annexes and attached document.
2. Contract Price is total money which Purchaser shall pay for Tenderer as follows the
contract.
3. Purchaser is an organization as specified in the Specific Conditions.
4. Consultant is an organization supplying consultancy service as follows the contract and
specified in the Specific Conditions.
5. Sub-contractor means the contractor that have an agreement or contract with main-
contractor to perform some proposed work in TD
6. Effective Date has the meaning given in Specific Conditions.
7. Day means solar calendar days, is calculated continuously, including holidays and
weekends
8. Other costs is costs without salary for specialists regarding consultancy service.
Article 2. Applicable law and applicable language
This Contract and rights and obligations of the parties under the contract shall be
governed by, and construed in accordance with, the laws of Vietnam in all aspects, unless
having different conditions in Specific Conditions.
The Contract shall be made in English, unless having different conditions in Specific
Conditions.
Article 3. Application of contractual documents and information
1. The consultancy Tenderer, without prior written consent of the Purchaser, shall not
disclose the content of the Contract signed by the Purchaser or Purchasers representative
to any third party who is not in charge of performing the Contract. The disclose of data to
party in charge of contractual performance shall be carried out in the confidential manner
and within scope necessary to fulfil the Contract.
2. The consultant, without prior written consent of the Purchaser, shall not use any data or
document in the item 1 of this Article for any other purpose except otherwise for the
performance of this Contract.

3. All document mentioned in the item 1 of this Article is the ownership of the Purchaser.
Under request, the Consultant shall return those documents (including copies) to the
Purchaser upon the end of contract period.
Article 4. Copyright
The contractor shall take the responsibility of all loss caused by the claims of third party
concerning the violation of copyright of the services supplied to the Purchaser.
Article 5. Contract type
Form of contract specified in the Specified Conditions
Article 6. Payment
The Consultant shall make payment to the Purchaser as in the Specific Conditions
Article 7. Contract Value
The Contract value is agreed at contractual discussion by the Consultant and the
Purchaser on the base of approved value and detail in the Contract
Article 8. Amendment and Supplementation of the contract
1. During contracts performance, the Purchaser may request for amendment,
supplementation of the contract
2. The above amendment, supplementation may result to the increase or decrease of
contract value or term. Thus, the corresponding of the Contracts shall be changed. Within
the period in the Specific Conditions since the receipt of Purchasers notice for change,
the Consultant is responsible for replying and giving specific requirements to adjust and
add to make the proof for discussing and making contracts annexes
3. Amendment and supplementation of the contract must be in accordance with the contract
type and conditions as specified in the Specific Conditions of the contract
Article 9. Personnel
Unless Purchaser has different agreement, the Consultant shall mobilize all specialists to
perform proposed work as stated in TD. If needed case having replacement of specialist
as specified the Article 28 Chapter I, the Consultant shall replace immediately that
specialist which another specialist who possesses the same or better qualifications
In case of specialist losses civil acting or is incapable of implementing assigned tasks, the
Purchaser shall notify the Consultant in writing and request the Consultant replace the
specialist. Consultant shall replace such specialist with another one with qualification and
experience acceptable to the Purchaser.

Article 10. Sub-contractor
1. Contractor is allowed to sign a contract with sub-contractor, which in the list of sub-
contractor as specified in Specific Conditions, for performing a part of work as stated in
the TD. Using sub-contractor shall not change the obligation of contractor. The
Contractor shall be responsible to Investors in quantity, quality, schedule and other
obligations for the work done by sub-contractor.
Replacing, supplementing sub-contractor, which not in the list of sub-contractor as
specified in Specific Condition, shall be only made when having Investors approval.
2. The value of work done by sub-contractor shall not exceed percentage as specified in
Specific Conditions
3. Contractor shall not use sub-contractor for any work that not in the listed work in TD.
4. Other requirement for sub-contractor as specified in Specific Conditions.
Article 11. Compensation and Amount for Contract Breaches
Except for force majeure under Article 15 General Conditions, if the Consultant does not
totally or partially fulfill items in the Contract within the term in the Contract or the term
extended by the Purchaser then the Purchaser is entitled to make deduction to contract
amount for the loss (if any) or a compensation corresponding to the percent of items for
each delay week or a specific period until the normal performance of the contract under
Specific Conditions. Specific Conditions shall define maximum rate of deduction. If
maximum rate is applied, the Purchaser is entitled to consider for termination of the
Contract under Article 13 of General Conditions.
Article 12. Contract Extension
During Contract performance, if Consultant copes with difficulties which lead to the
delay of the, the Consultant shall notice to the Purchaser with the reason and estimated
delay time. Upon the receipt of Consultants notice, The Purchaser is entitled to examine,
study Consultants proposals. The Purchasers acceptance of contracts extension shall be
the base for the negotiation and making contracts annexes.
Article 13. Contract termination due to Consultants fault
1. The Purchaser shall totally or partially terminate the Contract by giving written notice to
the Consultant if the Consultant fails to perform total or part of the Contract as specified
in the Specific Conditions.
2. The Consultant is dissolved or declared bankrupt. In this case, the Purchaser may send a
notice of termination to the Consultant when it becomes aware of such bankruptcy status
without any liability for compensation. The termination of this Contract shall not affect
the interests of the Purchaser under this Contract and provisions of laws
3. In case the Purchaser ceases to perform part of or total contract under clause 1 of this

Article, the Purchaser shall make contract with other Consultant. The Consultant is
entitled to make payment to the Purchaser compensate for the surplus amount for the
performance of terminated contract. However, the Consultant shall continue to fulfill the
valid contract and is responsible for warranty of the items performed by itself.
Article 14. Contract termination due to Purchasers fault
The Consultant shall totally or partially terminate the Contract by giving written notice to
the Purchaser if the Purchaser fails to perform total or part of the Contract as specified in
the Specific Conditions.
Article 15. Force Majeure
1. In this Contract, force majeure is interpreted as the event which is beyond Consultants
control and anticipation not the Purchasers fault or carelessness such as: war, riot, strike,
fire, flood, plague, restriction due to quarantine, embargo
2. If any force majeure occurred, the affected side shall timely notice in writing to the other
side of the event and reason. At the same time, the affected side shall send the
confirmation of the happening issued by a competent body or Chamber of Commerce at
the local of the event.
In the force majeure period, the Consultant cannot execute service; the Consultant must
continue to perform its contractual obligations as permitted by actual situation and take
all reasonable measures to perform works not being affected by the force majeure event
as follows Purchasers instruction. In this case, Purchaser shall consider reclaiming the
Consultant all additional and reasonable fee and charge that were borne by the
Consultant.
3. If one party fails to fulfill all its commitments, he shall not be fined or required for
compensation or contract termination in case of force majeure
Any disputes between the parties arising caused force majeure or dispute extension must
be settled as specified in Article 16
Article 16. Disputes settlement
1. The Consultant and Purchaser are responsible for disputes settlement through negotiation
and conciliation
2. If a dispute could not be settled through negotiation and conciliation within period as
specified in the Specific Conditions of dispute occurrence, the dispute shall be referred to
and finally resolved in accordance with the Specific Conditions.
Article 17. Notices
1. Any notice given shall be made in writing under the address in the Specific Conditions

2. Any notice shall be deemed to be valid since the date of receipt by other party or the
validity date of the Notice whether the later

CHAPTER V: SPECIFIC CONDITIONS OF CONTRACT
Article Clause Contents
1 3 Purchaser: Vietnam Mobile Telecom Services Company, a Vietnamese
company with its principal office at Lot VP1, Yen Hoa ward, Cau Giay
District., Hanoi, Vietnam
Represented by:
Title:
Fax: Tel:
4 The consultant: <Name>
Principal office at <address>
Represented by:
Title:
Fax: Tel:
6 Effective date: _______________
2 Other applicable conditions: none
5 Contract type: Lump-sum contract
6 - Method of Payment:
+ The payment shall be made by wire transfer. All payments shall be
made by the Purchaser to the Consultants bank account.
+ Schedule for payments:
For Foreign Part:
The Foreign Consultant shall have the right to invoice the
Purchaser. The payment shall be made in accordance with the
following milestones
(i) The 1
st
Payment: Advance Payment of USD
representing 10% (ten percent) of the Foreign Part Payable
Amount shall be paid only after the contract has come into
force and the Purchaser has received the advance payment
guarantee in accordance with Template No. 14 of Chapter
VI.
(ii) The 2
nd
Payment: The amount of USD representing 60%
(sixty percent) of the Foreign Part Payable Amount shall be
paid only after the Preliminary Acceptance Certificate
(PAC) has been duly signed by Parties and the Foreign
Consultant has submitted the proper commercial invoice to
the Purchaser.
(iii) The 3
rd
Payment: The amount of USD representing 30%
(thirty percent) of the Foreign Part Payable Amount shall
be paid only after the Final Acceptance Certificate (FAC)
has been duly signed by Parties, the Foreign Consultant has
submitted the proper commercial invoice to the Purchaser
and the Purchaser has received the Warranty Bond in
compliance with Article 9 herein
All expense and charges related to the money transfer shall be
borne by the beneficiary of such money transfer.

For Local Part:
The Local Consultant shall have the right to invoice the
Purchaser. The payment shall be made in accordance with the
following milestones:
(i) The 1
st
Payment: Advance Payment of VND
representing 10% (ten percent) of the Local Part Payable
Amount shall be paid only after the contract has come into
force and the Purchaser has received the advance payment
guarantee in accordance with Template No. 14 of Chapter
VI.
(ii) The 2
nd
Payment: The amount of VND representing
60% (sixty percent) of the Local Part Payable Amount shall
be paid only after the Preliminary Acceptance Certificate
(PAC) has been duly signed by Parties and the Local
Consultant has submitted the proper commercial invoice to
the Purchaser.
(iii) The 3
rd
Payment: The amount of VND representing 30%
(thirty percent) of the Local Part Payable Amount shall be
paid only after the Final Acceptance Certificate (FAC) has
been duly signed by Parties, the Local Consultant has
submitted the proper invoice and the Purchaser has
received the Warranty Bond in compliance with Article 9
herein.
All expense and charges related to the money transfer shall be
borne by the beneficiary of such money transfer.
+ Temporary suspension of payment:
On the occurrence of any of the following events, the Purchaser
may temporarily suspend all or any part of payments (advance)
payable to the Contractor under the Consultant by a prior notice
to the Consultant:
- The Consultant suspends the execution of the Contract;
- On the occurrence of any events which, under the
Purchasers opinion, shall deter or threaten to deter the
success of the Project or other objectives of the Contract.
8 2 Period for Consultant replies Purchasers amendment, supplementation of
the contract: 5 days
3 Amendment and supplementation of the contract: none
10 1 List of sub-contractor:____________ [filled list of sub-contractor as stated
in TD]
2 The value of work done by sub-contractor shall not exceed
_____percentage of contract price
4 Other requirement for sub-contractor: none
11 Compensation and amount for contract breaches:
In case the Consultant materially breaches the progress of performance of
one part or all works as agreed (including any extension granted by the
Purchaser), in addition to the right to request the Consultant to temporarily
suspend the provision of consulting service or unilaterally terminate the

Contract as stipulated in Article 13.1 in the General Conditions, the
Purchaser is entitled to request the Consultant to pay an amount of USD
[ ____ ] for each day of delay. The total amount for delay shall not exceed
8% of the contract value.
13 1 Contract terminal due to Consultants fault:
- The Consultant does not totally or partially fulfill items in the
Contract within the term in the Contract.
14 Contract terminal due to Purchasers fault: ______________
16 2 Disputes settlement:
Any disputes between the parties arising out of or in connection with the
performance of this Contract must be settled through negotiation and
conciliation. If a dispute could not be settled through negotiation and
conciliation within 45 days of dispute occurrence, the dispute shall be
referred to and finally resolved by arbitration in Vietnam in accordance with
the Arbitration Rules of the Vietnam International Arbitration Centre by
three arbitrators appointed in accordance with the said Rules of Arbitration.
The language of the arbitration shall be English.
17 1 Addresses to which the two parties notify each other about information
according to regulations:
Notices required to be given by one Party to another shall, unless expressly
agreed otherwise, be in the English language and shall be deemed properly
given if reduced to writing and personally delivered or sent by registered or
certified post to the address below, postage prepaid, or by fax with correct
answer back received with copy by registered mail or certified post and shall be
effective upon receipt. The Consultant shall send notices to Purchaser as
follows:
<PURCHASER>
<ADDRESS>
Attention: <>
Fax No.: <>
Tel No.: <>
Email: <>
Purchaser shall send notices to the Consultant as follows:
<CONSULTANT>
<ADDRESS>
Attention: <NAME>.
Fax No.: + <NUMBER>
Tel No.: + <NUMBER>
Email: <>

CHAPTER VI: SAMPLE CONTRACT
Template No. 13 Contract for consultancy
services
CONTRACT FOR CONSULTANCY SERVICES

Date__________________
Contract No.: _________
Tender package: _________ [name of tender package]
Project: ______ [name of project]
- Pursuant to Civil Code No. 33/2005/QH11 dated 14 June 2005 of the National Assembly;
- Pursuant to Law on Tendering No 61/2005/QH11 dated 29/11/2005 approved by Vietnam
National Assembly;
- Pursuant to Law No. 38/2009/QH12 is approved by National Assembly of Social Republic
of Vietnam on 29/6/2009;
- Pursuant to Decree No 85/2009/ND-CP dated 15/10/2009 issued by the Government making
detailed provisions for implementation of the Law on Tendering and for selection
construction contractor pursuant to the Law on Construction;
- Pursuant to Decree No. 68/2012/ND-CP dated 12/09/2012 issued by the Government
regarding amendments and supplements to some articles of Decree No. 85/2009/ND-CP;
- Pursuant to Decision No. ___dated_____ of____ approving results of selection of Tenderer
of _______[name of tender package] and notification of the tenders evaluation result
No.____dated_____of the Purchaser;
- Pursuant to Minutes of negotiation and finalization of the Contract signed between the
Investor and the successful Tenderer dated _____;
We, representatives of Parties signing the Contract, include:
The Purchaser
Name of the Purchaser [name of the Purchaser]
Representative by Mr/Mrs:
Title:
Address:
Tel:
Fax:
E-mail:
Account:
Tax code:
Power of attorney No. ___ dated __ (if any).
The consultant
The consultant [name of the successful Tenderer]
Representative by Mr/Mrs:
Title:
Address:
Tel:

Fax:
E-mail:
Account:
Tax code:
Power of Attorney No. ___ dated __ (if any).
Parties agree to sign this Contract with following terms and conditions:
Article 1. Objectives of the Contract
Objectives of the Contract are services specified in the Annex A Terms of reference.
Article 2. Components of the Contract
Components of the Contract and the order of their legal priority shall be as follows:
1. This contract;
2. This Contract and its annexes below
Annex A: Terms and conditions for reference
Annex B: List of specialists of the Consultant
Annex C: Responsible for reporting of the Consultant
Annex D: Scope of Work
Annex E: Pricing Details
Annex F: Working schedule
Annex G: Personal arrangement and duties of specialists
Annex H: Matrix Responsibilities
3. Minutes of negotiation and finalization of the Contract;
4. The Decision approving the tender result;
5. Specific conditions of the Contract;
6. General conditions of the Contract;
7. Bid and documents clarifying them from the successful Tenderer (if any);
8. Bidding documents and addendum them (if any);
9. Any other enclosed data (if any).
Article 3. Obligations of the Investor
1. The Investor shall commit to pay the Consultant in accordance with the Contract price
and payment schedule provided in Article 5 of this Contract as well as implement fully
other obligations and responsible provided in the Specific conditions and General
conditions of the Contract.
2. The Investment shall assign Mr/Mrs [providing full his/her full name] to be the
supervisor to control all activities under the scope of this Contract.
Article 4. Obligation of Consultant
1. The Consultant shall complete its obligations provided in Article 1 of this Contract;
2. The Consultant shall ensure that services shall be provided by specialists named in
the Annex B Specialists of the Consultant;
3. The Consultant shall be responsible for reporting and providing all information to the
Investor within schedule and forms specified in the Annex C Responsible for
reporting of the Consultant;

4. The Consultant shall be responsible for performing other obligations provided in the
Specific conditions and General conditions of the Contract.
Article 5. Contract price, schedule and method of payment
1. Contract Price
The total contract price is USD, of which
USD is price payable for Foreign Part (the Foreign Part Payable
Amount)
USD excluded Value Added Tax (VAT) is the amount payable for Local
Part (the Local Part Payable Amount)
USD is the Foreign Contractor Tax (The Corporate Income Tax)
Contract Price is a lump sum price (all inclusive) for all the works under the Contract
and the Terms of Reference of the Bidding Document and Foreign Contractor Tax
(The Corporate Income Tax).
The Value Added Tax not included in the Foreign Contractor Tax (FCT) and
imposed on Foreign Consultant in accordance with the applicable laws and
regulations of Vietnam shall be paid by VMS with VMSs own money to
Vietnamese Tax Authorities.
The Corporate Income Tax included in the FCT and imposed on Foreign Consultant
in accordance with the applicable laws and regulations of Vietnam shall be withheld
from the FCT value as specified in the Annex E Pricing Details of this Contract.
VMS shall then pay this amount on Foreign Consultants behalf to Vietnamese Tax
Authorities and provide one (01) copy of Certificate of Corporate Income Tax
payment in Vietnam issued by Vietnamese Tax Authorities to the Consultant within
30 (thirty) days from the date of the tax payment.
The Value Added Tax invoiced by Local Consultant in accordance with the
applicable laws and regulations of Vietnam shall be paid in addition to the prices by
the Purchaser to Local Consultant
2. Method of Payment:
The payment shall be made by wire transfer. All payments shall be made by the
Purchaser to the Consultants bank account.
3. Schedule for payments:
3.1.For Foreign Part:
The Foreign Consultant shall have the right to invoice the Purchaser. The payment
shall be made in accordance with the following milestones
(i) The 1
st
Payment: Advance Payment of USD representing 10% (ten percent)
of the Foreign Part Payable Amount shall be paid only after the contract has
come into force and the Purchaser has received the advance payment guarantee
in accordance with Template No. 14 of Chapter VI.
(ii) The 2
nd
Payment: The amount of USD representing 60% (sixty percent) of
the Foreign Part Payable Amount shall be paid only after the Preliminary
Acceptance Certificate (PAC) has been duly signed by Parties and the Foreign
Consultant has submitted the proper commercial invoice to the Purchaser.
(iii) The 3
rd
Payment: The amount of USD representing 30% (thirty percent) of
the Foreign Part Payable Amount shall be paid only after the Final Acceptance
Certificate (FAC) has been duly signed by Parties, the Foreign Consultant has

submitted the proper commercial invoice to the Purchaser and the Purchaser has
received the Warranty Bond in compliance with Article 9 herein
All expense and charges related to the money transfer shall be borne by the
beneficiary of such money transfer.
3.2.For Local Part:
The Local Consultant shall have the right to invoice the Purchaser. The payment
shall be made in accordance with the following milestones:
(i) The 1
st
Payment: Advance Payment of VND representing 10% (ten percent)
of the Local Part Payable Amount shall be paid only after the contract has come
into force and the Purchaser has received the advance payment guarantee in
accordance with Template No. 14 of Chapter VI.
(ii) The 2
nd
Payment: The amount of VND representing 60% (sixty percent) of
the Local Part Payable Amount shall be paid only after the Preliminary
Acceptance Certificate (PAC) has been duly signed by Parties and the Local
Consultant has submitted the proper commercial invoice to the Purchaser.
(iii) The 3
rd
Payment: The amount of VND representing 30% (thirty percent) of
the Local Part Payable Amount shall be paid only after the Final Acceptance
Certificate (FAC) has been duly signed by Parties, the Local Consultant has
submitted the proper invoice and the Purchaser has received the Warranty Bond
in compliance with Article 9 herein.
All expense and charges related to the money transfer shall be borne by the
beneficiary of such money transfer.
4. Temporary suspension of payment:
On the occurrence of any of the following events, the Purchaser may temporarily
suspend all or any part of payments (advance) payable to the Contractor under the
Consultant by a prior notice to the Consultant:
- The Consultant suspends the execution of the Contract;
- On the occurrence of any events which, under the Purchasers opinion, shall
deter or threaten to deter the success of the Project or other objectives of the
Contract.
Article 6. Form of contract: Lump-sum contract
Article7. The contract performance duration
[Pursuant to item 2 of Clause 1 TDS, TD and the Minutes of negotiation and finalization of
contract signed between Parties].
Article 8. Acceptance Procedure
1. The Consultancy Service, for which the Purchaser has requested undertaking, shall be
subject to the Acceptance Procedure, The main objective of the Acceptance
Procedure is to assure the Purchaser that the Consultancy Service, for which the
Purchaser has paid to the Consultant, as appropriate, conform to this Contract and its
Annexes.
2. Preliminary Acceptance Certificate (PAC) shall be signed by Parties when the
Consultant submit all the reports, documents, deliverables in compliance with terms
and provisions under this contract as well as its annexes, and accepted by the
Purchaser. PAC is one of the conditions for the Consultant receives the 2nd Payment.
The Purchaser shall make the payment to the Consultant upon terms and provisions of

this contract, working part the Consultant commence in reality, working time of the
specialists in reality, but not exceed 60% (sixty percent) of the Contract Price Net.
3. The Final Acceptance Procedure shall have the objective of assuring Purchaser that
no Punch List items exists in the System, one such System is subject to Final
Acceptance by Purchaser. A Punch List shall be prepared by Purchaser in co-
operation with Consultant.
4. Final Acceptance Certificate shall be signed by Parties when all items on the
respective Punch List have been resolved in the System unless otherwise agreed
between both Parties. Final Acceptance Certificate is also Contract Liquidation
Certificate. The Purchaser shall make the last Payment according to the terms and
provisions of the Contract.
5. Purchaser shall, when all items on the respective Punch List have been resolved in the
System without undue delay issue a Final Acceptance Certificate.
Article 9. Warranty Bond
1. The Consultant has responsibility to give the Warranty and Technical Support to the
Purchaser in compliance with Annex D Scope of Work, requirements in Bidding
Document, and the proposal in the Contractors Tender Document.
2. Warranty and Technical Support must be provided for 04 (four) months from the date
of signing the FAC. In order to guarantee Consultants complete and satisfactory
performance of this Contract in relation to the Warranty and Technical Support, the
Consultant shall submit to VMS right after signing the FAC a Warranty Bond in
favour of VMS in a sum up to USD (and/or VND) representing 5 (five) percent of
the Total Contract Price. Warranty Bond shall indicate VMS as beneficiary and shall
be valid up to 04 (four) months after the date of Final Acceptance Certificate. In the
event the Consultant has not submitted said Warranty Bond to the Purchaser within
aforesaid time period, this shall be considered as a material breach of Consultants
obligations and the Consultant shall not receive the 3rd payment. The Guarantor
(Prime Bank) which guarantees for the Contractor must be reputable/acceptable to the
Purchaser.
3. The failure by the Consultant to perform all or certain parts of its obligations under
this Contract in relation to the Warranty and Technical Support may, in addition to
any other remedy available to Purchaser, result in the forfeiture of said Warranty
Bond in whole or in part
Article 10. Effectiveness of the Contract
1. This contract shall come into effect from _____ [date which is pursuant to Clause 5
Article 1 of Specific conditions of the Contract].
2. This contract shall no longer be effective from all tasks and services under this
Contract have been fully performed by the Consultant.
This contract is executed in ____ sets, the Purchaser keeps ____ sets, the Consultant
keeps____ sets, with equal legal validity.

Legal representative of the Consultant
(name, title, sign and seal)
Legal representative of the Purchaser
(name, title, sign and seal)


ANNEX

Annex A: Terms and conditions for reference
Annex B: List of specialists of the Consultant
Annex C: Responsible for reporting of the Consultant
Annex D: Scope of Work
Annex E: Pricing Details
Annex F: Working schedule
Annex G: Personal arrangement and duties of specialists
Annex H: Matrix Responsibilities


Template No. 14 Advance Payment Guarantee

ADVANCE PAYMENT GUARANTEE
_____, day.........month .......year......
To: ___________________ [Name of the Purchaser]
(Hereinafter called the Purchaser)
[Insert name and number of the contract]
According to the term of the advance payment referred in the specific conditions of the
contract,____ [Insert name and address of the consultant] (Hereinafter called the Contractor)
shall submit a guarantee letter of a bank to the Purchaser to ensure that the Contractor
will use properly the advance ____ [Specify the value in number and words, and the currency
used] for the execution of the contract;
We,____[name of Bank] in____[name of country or
territory] has its registered office at ____ [Insert address of the bank
1
] (Hereinafter called the
Bank"), at the request of the Purchaser, hereby unconditionally,
irrevocably and with no Contractors preview undertake to pay you an amount not exceeding
____ [Specify the value in number and words, and the currency used] upon receipt of your
request.
In addition, we undertake that any changes, supplements or adjustment of the
conditions of the Contract or of any documents relating to the Contract
which signed between the Contractor and the Purchaser will not alter any obligations of
us under this guarantee.
The maximum amount of this guarantee shall be progressively reduced by the amount of
the advance payment repaid by the Contractor via the installments of payment stipulated in
Article 6 of the specific conditions of the contract as indicated in confirmation letter of Purchaser
which shall be presented to us.
This guarantee is effective from the date when the Contractor receives the advance
payment under this contract to day____month_____year_____
2
or when the Purchaser recovers
the total amount of the advance, whichever comes earlier.
Legal Representative of the Bank
[Name, Title, Signature and Sealed]

1
The address of the bank: Specify the address, phone number, fax number, e-mail to contact
2
The date when the obligations stipulated in the contract have been completed. In the event of an extension of the
time for completion of the contract would need to request an extension of this guarantee.

Template No. 15 Complaint Application

COMPLAINT APPLICATION

To:.. . [Name of Inviting Party/Purchaser/Authorized person]

Tenderer: . [Name of complaining tenderer]
Address of Tenderer: . [Address, telephone number, fax number, email of the tenderer]
Number of Business registration certificate/Number of decision on establishment (if any):
..
Legal representative of Tenderer: . [Name and ID number of the tenderers representative]
Contents of Complaints: [Contents of complaints on relevant issues during the
bidding process or bidding results]
1

Enclosed well-proven documents: .. [if any]

.. [Name of the tenderer] hereby declares that the complaining contents in this application is
truthful and takes legal responsibility for the provided information.

Legal representative of Tenderer
[Name, title, signed and sealed]

1
Contents of Complaints have not yet brought to court by Tenderer

Bidding Document-Providing 2G3G Radio Network Optimization Service in Center VI Area

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Bidding Document-Providing 2G3G Radio Network Optimization Service in Center VI Area

Uploaded by

Copyright:

Available Formats

Tender Package: Providing 2G/3G radio network optimization service

Project: Providing 2G/3G radio network optimization service in Center VI area

You might also like