Report Templates

Report
Name
To 10 Complaints Report
Module
Name
PRM
MIS
Report
( Y/N )
Report
Descriptio
n
This report will help in fnding the Top ! complaints "or a particular location or
across locations or across regions# $ll the attri%utes "or a particular location o&er
a period o" time i#e# dail'( wee)l'( monthl'( *uarterl'( 'earl'#
This report also helps in counting the num%er o" complaints "or a particular
location or across locations or across regions( and total num%er o" complaints "or
all the regions/locations# This will also help in )nowing the complaint which is
highest in no# and helps in ta)ing necessar' action depending upon the se&erit'#
Inputs
+ield T'pe o" +ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es
-hec)%o. "or each
option
/ocation Dropdown No
-hec)%o. "or each
option
Su% /ocation Dropdown No
-hec)%o. "or each
option
Year Dropdown No
-hec)%o. "or each
option
0uarter Dropdown No
-hec)%o. "or each
option
Month Dropdown No
-hec)%o. "or each
option
Source Dropdown No
-hec)%o. "or each
option
Nature o"
"eed%ac)
Dropdown Yes
1' de"ault it would %e
complaint
Department Dropdown No
-hec)%o. "or each
option
2utputs
S#No( $ttri%ute Name( $ttri%ute count( Region//ocation /su% location name(
Month/0uarter/'ear#
3ariance %etween the two chosen *uarters /Months/'ears
Stored
Procedure
name in
4IS

0uer'
used
5attach the *uer' in te.t fle "ormat6
Report Name Attribute wise Report
Module Name PRM7 +eed%ac) reports
MIS Report
( Y/N )
Report
Description
This report will help in fnding the "eed%ac) "or a particular attri%ute or
num%er o" attri%utes or all the attri%utes "or a particular location o&er a
period o" time i#e# dail'( wee)l'( monthl'( *uarterl'( 'earl'# -omparison
%etween to locations/Regions periodicall'(0uarterl'/Yearl' etc)
This report also helps in counting the num%er o" "eed%ac) "or a particular
attri%ute and total num%er o" "eed%ac) "or all the attri%utes# This will also
help in )nowing the attri%ute "or which the "eed%ac) is highest and helps
in ta)ing necessar' action depending upon the nature o" "eed%ac)#
Inputs
+ield
T'pe o"
+ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es -hec)%o. "or each option
/ocation Dropdown No -hec)%o. "or each option
Su% /ocation Dropdown No -hec)%o. "or each option
$ttri%ute Dropdown 'es -hec)%o. "or each option
Year Dropdown No -hec)%o. "or each option
0uarter Dropdown No -hec)%o. "or each option
Month Dropdown No -hec)%o. "or each option
Source Dropdown No -hec)%o. "or each option
Nature of
feedback Dropdown No -hec)%o. "or each option
Department Dropdown No -hec)%o. "or each option
2utputs S#No( $ttri%ute Name ($ttri%ute count( Region//ocation /su%
location name( Month/0uarter/'ear( 3ariance ("or periods chosen "or
comparison)
Stored
Procedure
name in 4IS

0uer' used 5attach the *uer' in te.t fle "ormat6
Sample report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6Same
as %elow screen shots (Top ! Reports)
1usiness logic
used to
generate the
report
# I" single region/location choosen( then region/location wise report
generated
:# 1ased on com%inations chosen %etween
region//ocation/monthl'/0uarterl'/'earl' reports to %e generated
;# 3ariance should %e calculated using the standard "ormulae#
Sample
report
screen
shot
1usiness
logic used
to
generate
the report
# I" single region/location choosen( then region/location wise report
generated
:# 1ased on com%inations chosen %etween
region//ocation/monthl'/0uarterl'/'earl' reports to %e generated
;# 3ariance %etween the periods chosen should %e calculated %ased on logic
(current 'ear count ,%ase 'ear count)
Report
Name
Score Report;
Module
Name
PRM
MIS Report
( Y/N )
Report
Description
This report will help in fnding Satis"action scores "or a particular location or across
locations or across regions( "or a particular period o" time i#e# dail'( wee)l'(
monthl'( *uarterl'( 'earl'#
Satis"action score is %ased on answer to particular *uestion# +or that *uestion
anal'sis name should %e stored as Satis"action score#
Relati&e ran)ing in each categor' (%ig picture/area wise *uestions) "or each
location/su% location /region#
Inputs
+ield T'pe o" +ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es
-hec)%o. "or each
option
/ocation Dropdown No
-hec)%o. "or each
option
Su% /ocation Dropdown No
-hec)%o. "or each
option
Year Dropdown No
-hec)%o. "or each
option
0uarter Dropdown No
-hec)%o. "or each
option
Month Dropdown No
-hec)%o. "or each
option
Questionnai
re Dropdown Yes
$s defne din
0uestionnaire master
Question
categor Dropdown No
-hec)%o. "or each
option# 0uestion
categor' maintained
in master# 1ig picture
< Departmental
*uestions should %e
di=erentiated while
defning itsel" #(i#e#
which are mandator'
are %ig picture
*uestions)
2utputs
S#No( 1ig picture (scores related %ig picture *uestions)#area (section o"
hospital as in *uestionnaire)(/ocation name ( on top the column)#
Cells highlited in Green indicate the highest score in the Regions
Cells highlited in Purple indicate the highest score in the SBU excluding main hospitals
Cells in bold and highlited in Red indicate the lowest score in the region
Stored
Procedure

name in
4IS
0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
!ocation wise Ranking for eac" of t"e abo#e categories$%Ranking is
e&tension to t"e abo#e report'
Rank
TPD TBK TMD TWE TCC TLE TMM TKH UBJ RPJ LPU
> ? @ ! A B C : ;
> ? B C @ ! C : ;
C ? @ C > B C : :
C ? B A > @ A ; :
B @ ? A > ! C : ;
A @ ? > ! B C ;
A ? B > @ C ! ; :
A ? B > @ C ! ; :
1usiness
logic used
to generate
the report
# Satis"action score depends on no# o" people rate the hospital as e.cellent(D
E.cellent )
:# 1ased on com%inations chosen %etween
region//ocation/monthl'/0uarterl'/'earl' reports to %e generated#
;# I" re*uired graphical representation should %e made o" the same data# I#e#
two line graphs "or two di=erent periods chosen or the the graph o" score
across the period chosen#
Report
Name
(ndi#idual feedback card Report
Module
Name
PRM
MIS Report
( Y/N )
Report
Description
This report will help in retrie&ing a particular da'Fs "eed%ac) "rom the data%ase
Inputs
+ield T'pe o" +ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es
-hec)%o. "or each
option
/ocation Dropdown No
-hec)%o. "or each
option
Su% /ocation Dropdown No
-hec)%o. "or each
option
Patient identifer $uto populated No I" e.ists
+eed%ac)
recie&al Date Date Yes -aptured date
+eed%ac) "orm Num%er/&archar Yes
+eed%ac) Id(
+eed%ac) serial no#
Source Dropdown No
-hec)%o. "or each
option
9ender/Nationali
t' $uto populated Yes
+rom
registration/"eed%ac)
"orm
Regularit' o" &isit $uto populated No
or no# o" &isits made
to hospital
/ength o" sta' $utopoulated No
I" the patient
identifer a&aila%le
-ontact details $uto populated No
Phone /Email ID #+rom
registration/"eed%ac)
"orm
2utputs

+or choosen period < /ocations/Regions, S#No( 0uestionnaire description#
2ptions name( option -ount( -om%ination o" options /ocation name ( on top
the column)#( (a&erage o" the Top rating( )-ustomer satis"action score#
#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
1usiness
logic used
to generate
the report
Report
Name
Area Subarea wise complaints Report
Module
Name
PRM
MIS Report
( Y/N )
Report
Description
This report will help in retrie&ing a particular da'Fs "eed%ac) "rom the data%ase
Inputs
+ield T'pe o" +ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es
-hec)%o. "or each
option7 option to
select all
/ocation Dropdown No
-hec)%o. "or each
option7 option to
select all
Su% /ocation Dropdown No
-hec)%o. "or each
option7 option to
select all
Patient identifer $uto populated No I" e.ists
+eed%ac)
recie&al Date Date Yes -aptured date
$rea Dropdown Yes
-hec)%o. "or each
option7 option to
select all
Su%area Dropdown No
-hec)%o. "or each
option7 option to
select all
Department Dropdown No
-hec)%o. "or each
option7 option to
select all
2utputs
+or chosen period < /ocations/Regions, S#No( $rea# Su%area(
Department( -omplaint No#Fs(count)(a&erage complaint no#(at the end)(
Se&erit'( priorit' -ount( -om%ination o" options /ocation name ( on top the
column o" the Top rating( )I" multiple location/regions names are selected #
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
Area name Total
--T G$RD @
D$Y-$RE NEG ?>
D$Y-$RE 2/D @;
ER @
9ENER$/ G$RD ;C
4E$/T4 -4E-H 2/D ;
IP,+IRST +/22R ;
IP,PET-T @
)1*
Area name Subarea
Tota
l
--T G$RD 9eneral Gard @
D$Y-$RE NEG Da' care ?>
D$Y-$RE 2/D Da',care @;
ER 9eneral Gard @
9ENER$/ G$RD Da' care ;C
4E$/T4 -4E-H
2/D Da',care ;
IP,+IRST +/22R 9eneral Gard ;
IP,PET-T Da' care @
)1*
+or Single location
+or Multiple /ocation
Area name
+derab
ad
C"en
nai
,anga
lore
-olka
ta
Tot
al
--T G$RD @
D$Y-$RE NEG ?>
D$Y-$RE 2/D @;
ER @
9ENER$/ G$RD ;C
4E$/T4 -4E-H
2/D ;
Total )1*
Sub Area
name
+dera
bad
C"en
nai
,anga
lore
-olka
ta
Tot
al
--T G$RD @
D$Y-$RE NEG ?>
D$Y-$RE 2/D @;
ER @
9ENER$/ G$RD ;C
4E$/T4 -4E-H
2/D ;
Total )1*
1usiness
logic used
to generate
the report
Report
Name
.eedback to patient detail Report
Module
Name
PRM
MIS Report
( Y/N )
Report
Description
This report will help in deri&ing a relation %etween the "eed%ac) < the Patient details
such as age(se.( cit' wise//ocation wise( Re&enue wise( with Re"erral details
Inputs
+ield T'pe o" +ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es
-hec)%o. "or each
option7 option to
select all
/ocation Dropdown No
-hec)%o. "or each
option7 option to
select all
Su% /ocation Dropdown No
-hec)%o. "or each
option7 option to
select all
$ge Range No
2ption to select an'
age group
Re&enue Range No
2ption to select an'
age group
Se. Radio %utton No Male/"emale or %oth
Re"erral Radio %utton No
I" selected re"erral
details added to the
column(Y/No)
Department Dropdown No
-hec)%o. "or each
option7 option to
select all
2utputs
/ocation( Su% location( $ge range i" selected#( Re&enue range i" selected(
Re"erral detail i" selected( se. i" selected( Department name
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
1usiness
logic used
to generate
the report
Report
Name
,ed to feedback /bed to Complaint Ration Report
Module
Name
PRM
MIS Report
( Y/N )
Report
Description
This Report gi&es an idea o" +eed%ac) collected 3s patient during that period
(2P/IP/$4-)( $lso the complaint recei&ed 3s patient during the selected period#
Inputs
+ield T'pe o" +ield Mandator'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date Date pic)er 'es
To Date Date pic)er 'es
Region Dropdown 'es
-hec)%o. "or each
option7 option to
select all
/ocation Dropdown No
-hec)%o. "or each
option7 option to
select all
Su% /ocation Dropdown No
-hec)%o. "or each
option7 option to
select all
Gard Dropdown No
-hec)%o. "or each
option7 option to
select all
2utputs
/ocation/Region/Su% location wise +eed%ac) collected( actual patients &isited
during that period( Patient t'pe( -omplaints recei&ed 3s actual patients
&isited during period#
+or -omplaint to %ed ration , No# -omplaints &s# 1eds occupied during that
period#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
1usiness
logic used
to generate
the report
Report
Name
Counselling count report
Module
Name
PRM7 Social Gor)er counselling
MIS Report
( Y/N )
Report
Description
o /ist o" patients/$ttendants counselled on date,wise
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
Region Dropdown 'es
-hec)%o. "or each option7 option to
select all
/ocation Dropdown No
-hec)%o. "or each option7 option to
select all
Su% /ocation Dropdown No
-hec)%o. "or each option7 option to
select all
0ard Dropdown No
-hec)%o. "or each option7 option to
select all
T'pe o"
counseling Dropdown No
-hec)%o. "or each option7 option to
select all
2utputs
/ocation/Region/Su% location ( Gard name( -ounsellor name( T'pe o" counselling(
Total No# 2" counselling "or the period selected#
In department wise reports I Department as in Ehis wise fltration#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
0ard Name
Counsellor
Name A
Counsellor
Name , Total
CCT 0ARD * 1 12
DA3CAR4
N40 50 * 5*
DA3CAR4 6!D 20 ) 2)
4R 2 10 12
74N4RA!
0ARD )0 1 )1
+4A!T+
C+4C- 6!D 20 8) 11)
(9:.(RST
.!66R 11 ;0 )1
(9:94TCT 1 5 2
(9:R4+A, ; 0 ;
)1<
Region wise
Tpe of
counselling
Counselo
r Name A
Counselor
Name , Total
7rief
Counselling * 1 12
(nitial
counselling 50 * 5*
Surgical
Counselling 20 ) 2)
7rief
Counselling 2 10 12
(nitial
counselling )0 1 )1
Surgical
Counseling 20 8) 11)
7rief
Counselling 11 ;0 )1
(nitial
counselling 1 5 2
Surgical
Counselling ; 0 ;
)1<
1usiness
logic used
to generate
the report
Report
Name
4#ent Counselling report
Module
Name
PRM7 Social Gor)er counselling
MIS Report
( Y/N )
Report
Description
o /ist o" patients/$ttendants who ha&e attended E&ents
conducted %' this department
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
Region Dropdown 'es
-hec)%o. "or each option7 option to
select all
/ocation Dropdown No
-hec)%o. "or each option7 option to
select all
Su% /ocation Dropdown No
-hec)%o. "or each option7 option to
select all
4#ent Name Dropdown No
-hec)%o. "or each option7 option to
select all
2utputs
/ocation/Region/Su% location( Gard name( E&ent name( E&ent Purpose( Total No# 2"
attendees( /in) o" /ist uploaded "or the period selected#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
4#ent Name
4#ent
Description
Date
of
e#ent
No$
of
atten
dees
4#ent
Detail
Dia%etes
awareness
2n the E&e o"
world dia%etes
da'
01/01/
00 12
4#ent
!ink
-ancer
$wareness
2n the E&e o"
world -ancer
da'
01/01/
00 5*
4#ent
!ink
Dia%etes
awareness
2n the E&e o"
world dia%etes
da'
01/01/
00 2)
4#ent
!ink
-ancer
$wareness
2n the E&e o"
world -ancer
da'
01/01/
00 12
4#ent
!ink
1)0
1usiness
logic used
to generate
the report
Report
Name
o (nternational 9atients /ocation wise 2P/IP 3olume
< re&enue Report
Module
Name
PRM7 International Patients
MIS Report
( Y/N )
Report
Description
o /ocation wise 2P/IP 3olume Report
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
Region Dropdown 'es
-hec)%o. "or each option7 option to
select all7 These are international
Regions#
/ocation Dropdown No
-hec)%o. "or each option7 option to
select all
Su% /ocation Dropdown No
-hec)%o. "or each option7 option to
select all
Countr Dropdown No
-hec)%o. "or each option7 option to
select all
9atient Tpe Dropdown Yes
-hec)%o. "or each option7 option to
select all
Specialt Dropdown No
-hec)%o. "or each option7 option to
select all
2utputs
/ocation/Region/Su% location( Gard name( -ounsellor name( T'pe o" counselling(
Total No# 2" counselling "or the period selected#
In department wise reports I Department as in Ehis wise fltration#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
1usiness
logic used
to generate
the report
Report
Name
(nternational 9atients !ocation :Region wise 3olume <
re&enue Report
Module
Name
PRM7 International Patients
MIS Report
( Y/N )
Report
Description
o Each /ocationFs ($pollo) Region wise(Gorld Gide)
&olume < re&enue (%oth 2P < IP)
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
Region Dropdown 'es
-hec)%o. "or each option7 option to
select all7 These are international
Regions# Regions (not as in
$pollo)should %e mapped to
countries < defned
2utputs
/ocation/Region/Su% location( Gard name( -ounsellor name( T'pe o" counselling(
Total No# 2" counselling "or the period selected#
In department wise reports I Department as in Ehis wise fltration#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
1usiness
logic used
to generate
the report
Report
Name
(nternational 9atients !ocation =Acti#e/9assi#e markets wise
3olume < re&enue Report
Module
Name
PRM7 International Patients
MIS Report
( Y/N )
Report
Description
o Each /ocationFs ($pollo) Region wise(Gorld Gide)
&olume < re&enue (%oth 2P < IP)
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
>arkets Dropdown 'es
-hec)%o. "or each option7 option to
select all7 To %e defned #Region/su%
region/mar)ets(acti&e/passi&e)
2utputs
/ocation/Region/Su% location( Gard name( -ounsellor name( T'pe o" counselling(
Total No# 2" counselling "or the period selected#
In department wise reports I Department as in Ehis wise fltration#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
Su% Region wise 3olumes < re&enues
1usiness
logic used
to generate
the report
Report
Name
(nternational 9atients !ocation =Acti#e/9assi#e markets wise
3olume < re&enue Report
Module
Name
PRM7 International Patients
MIS Report
( Y/N )
Report
Description
o Each /ocationFs ($pollo) Region wise(Gorld Gide)
&olume < re&enue (%oth 2P < IP)
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
>arkets Dropdown 'es
-hec)%o. "or each option7 option to
select all7 To %e defned #Region/su%
region/mar)ets(acti&e/passi&e)
2utputs
/ocation/Region/Su% location( Gard name( -ounsellor name( T'pe o" counselling(
Total No# 2" counselling "or the period selected#
In department wise reports I Department as in Ehis wise fltration#
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
1usiness
logic used
to generate
the report
Report
Name
Call centre (N,6?ND @ 6?T,6?ND Report$
Module
Name
PRM7 International Patients
MIS Report
( Y/N )
Report
Description
$ll in%ound < 2ut %ound calls attended/recei&ed %' the -all centre
emplo'ees can %e summariJed
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
Call centre Dropdown Yes
-hec)%o. "or each option7 option to
select all7 To %e defned# -all centre
as defned in masters#
Call centre
functionalit
Dropdown 'es
-hec)%o. "or each option7 option to
select all7 To %e defned# -all centre
"unctionalit' as in Masters
4mploee Dropdown No
Emplo'ee Mapped under the call
centre# -hec)%o. "or each option7
option to select all7 To %e defned#
Call Status Dropdown No
Emplo'ee Mapped under the call
centre# -hec)%o. "or each option7
option to select all7 To %e defned#
2utputs
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
2nl' I" the' select callcentre callcentre < call centre "unctionalit'
InBound Tracker
Wee
k #
Sai
Moi
n
Zakir
J
a
y
a
Rahe
em
Nazi
ma
Prav
een
Dinesh
A
a
r

h
i
Toa
!
Wee
k "
# # # " # $# # # #
$"
Wee
k %
&# # # # '' "&& () &'
"
"
& ()&
Wee
k '
%(# # "* # )$ """ "#' $(
+
) *#)
Wee
k (
%#$ # %$ # &' )+ # %(
&
' (&+
Wee
k $
# %% (# # '# # % # #
+(
Toa! $#$ %% )% " %"" ("& "$' "(" %
*
")#
)
*
,u-ound Tracker
A.ens
S
ai
M
oi
n
Z
a
ki
r
J
a
y
a
R
a
h
e
e
m
N
a
zi
m
a
Pr
av
ee
n
Din
esh
Aarh
i
Toa!
A//oinmen
0o!!o1 u/s
"
$
%
%
)
%
"
"
&
&
'
(
#
"$
'
"#$ %&"
""($
No Sho1
0o!!o1 u/s
(
+
#
# # #
(
$
%
$
# # #
$&#
Pos visi ,P
2o!!o1 u/
# # # # #
"
%
# # "&
%)
Pos visi IP
2o!!o1 u/
# # # # #
'
+
# '& #
*$
Toa!
$
#
$
%
%
)
% "
%
"
"
(
"
&
"$
' "(" %** ")#)
I" the' select agent wise/Emplo'ee
Date Week
Enquiry
Appointment
Follow up
Post visit
Follow up
No
show
Blood
Donor
follow up
Total
Week 1 Emp
Name

Week

A 1! 1! 1! 1! 1! "!
B 1! 1! 1! 1! 1! "!
# 1! 1! 1! 1! 1! "!

Total 1"!
I" call status wise is chosen
Toa! Paiens #
Toa! 3a!!s Made
inc!udin. he
2o!!o1 u/4s
Da
e
Week
#
3a!! Saus Wise
A//oinm
en 0i5ed
3on
aced
3a!
!
Bac
k
Inva!id
Num-e
r
Wr
on.
Nu
m-
er
S1i
che
d
,22
No
Res
/on
se
Nu
m-e
r
Bus
y
No
Rea
cha
-!e
No
Num
-er



1usiness
logic used
to generate
the report
1ased on selection o" call centre/call centre "unctionalit'
/Emplo'ee /call status the report output will %e generated
Report
Name
Call centre TAT Report$
Module
Name
PRM7 -all centre
MIS Report
( Y/N )
Report
Description
Turn $round time to close a call#
Inputs
+ield T'pe o" +ield
Mandator
'
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+rom Date
Date
pic)er 'es
To Date
Date
pic)er 'es
Call centre Dropdown Yes
-hec)%o. "or each option7 option to
select all7 To %e defned# -all centre
as defned in masters#
Call centre
functionalit
Dropdown 'es
-hec)%o. "or each option7 option to
select all7 To %e defned# -all centre
"unctionalit' as in Masters
4mploee Dropdown No
Emplo'ee Mapped under the call
centre# -hec)%o. "or each option7
option to select all7 To %e defned#
2utputs
#T$T timing "or agent/emplo'ee per call "or all en*uiries#(in%ound calls)
"or date range chosen
:#/i)e wise $&erage T$T "or each emplo'ee "or gi&en period
Stored
Procedure
name in
4IS

0uer' used
5attach the *uer' in te.t fle "ormat6
Sample
report
screen shot
5attach the input and output report screen shot in 8pg/9i" "ormat 6
E
n
q
ui
ry
$D
Enquiry Type
A%ent
name
Assi%ne
d
person
Name&if
assi%ne
d'
re(eived
Time
#losure
Time
TAT time
1 Appointment A
B 1)!)!!
1*!!
A+
1)!)!!
1*!!
A+
1 ,our 1! mins
-eneral enquiry B
# 1)!)!!
1*!!
A+
1)!)!!
1*!!
A+
1 ,our 1! mins
. Tariff enquiry #
D 1)!)!!
1*!!
A+
1)!)!!
1*!!
A+
1 ,our 1! mins
/ Appointment A
E 1)!)!!
1*!!
A+
1)!)!!
1*!!
A+
1 ,our 1! mins
" -eneral enquiry B
F 1)!)!!
1*!!
A+
1)!)!!
1*!!
A+
1 ,our 1! mins
0 Tariff enquiry #
- 1)!)!!
1*!!
A+
1)!)!!
1*!!
A+
1 ,our 1! mins
1usiness
logic used
to generate
the report