DHRUVIKA PATEL

225 Morningside Ave,

Toronto, ON M1E3E5
CELL: 647-772-8085 MAIL: dhruvika.patel@yahoo.com

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OBJECTIVE
To obtain a challenging position as a travel agent in a company where I can develop customer
service skills.

SUMMARY OF SKILL
Highly motivated, reliable, confident, and committed to professional standards
Strong ability to multi-task and work well within stressful environments
Work well with customers and colleagues
Computer skills; Microsoft Word, Outlook, Excel, Power Point, E-mailing, Simply
Accounting, QuickBooks


EXPERIENCE
Office Manager/ Accounting 2010-2012
JPJ Technology
Answer in-coming calls, and schedule appointments into outlook
Prepare all shipment documents including; billing of lading, and packing slips
Answer clients requests concerning services and products
Responsible for accounts receivable and payable invoicing, payment processing, bills,
estimates and payroll
In charge of outgoing mail, credit card processing, and issued purchase orders, also
matched up invoices to purchase orders
In charge of company advertising and marketing
In charge of all sales in store and on-line
Responsible for opening and closing of office

Receptionist 2009-2010
J.J Pool & Spa Services
Performed the tasks of greeting patients and scheduling and confirming appointments
Responsible for handling and managing the continuous flow of information in the health
care centre
Handle the tasks of organizing and maintaining medical forms and office stationary
required for front desk activities
Handle the tasks of preparing and maintaining patient's charts
Perform essential clerical tasks like faxing, e-mail, and data entry, and billing

DHRUVIKA PATEL
225 Morningside Ave,
Toronto, ON M1E3E5
CELL: 647-772-8085 MAIL: dhruvika.patel@yahoo.com

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VOLUNTEER EXPERIENCE
Travel Agent 2013- Present
Quick Travels
Answer a high volume of client calls, including catalog request, itinerary/ geography
questions, and referrals to appropriate personnel
Customise welcome packets and materials for registrants
Develop strong relationship with managers and staff, creating a cohesive and productive
team within a deadline driven environment
Coordinating activities with local tour guide of performance groups

EDUCATION
Seneca College of Applied Arts and Technology
Tourism and Travel- Tourism Service Specialization 2013- Present
(Toronto, Ontario)

Swaminarayan Vidyapith
(High School)Graduate 2009
(India)

REFERENCES
Paresh Jotangia, President of JPJ Technology
63 Huxley Rd, Toronto, ON M9M 1H5
(416) 742- 1500
Gallina Tpoevsna, Manager at J.J Pool & Spa Services
136 Richmond Park Blvd, Toronto, ON M3J 3V7
(416) 770-7878
Darpan Patel, coordinator at Quick Travels
80 Corporate Dr, Scarborough, ON M1H 3G5
647-223-2807