Name ________________________________________________________ Date _________________

Instructor _____________________________________________________ Period ________________

23 Copyright by Goodheart-Willcox Co., Inc.
After completing this job, you will be able to locate, identify, and use diagnosis and repair information
for a specic vehicle from a variety of sources. You will be able to complete a work order to include
customer information, vehicle identifying information, customer concern, related service history, cause,
and correction.
Instructions
As you read the job instructions, answer the questions and perform the tasks. Print your answers
neatly and use complete sentences. Consult the proper service literature and ask your instructor for help as
needed.
Warning
Before performing this job, review all pertinent safety information in the text and
discuss safety procedures with your instructor.
Procedures
1. Ask your instructor to assign a vehicle problem to diagnose or a service procedure to perform.
Describe the problem or procedure assigned: __________________________________________
Use Printed Service Literature
1. Consult your instructor and obtain printed service literature relating to the assigned task. The
service literature can be a service manual, diagnostic manual, troubleshooting chart, or any other
printed service information.
Title of printed literature: _________________________________________________________
2. Review the formats of the service literature you have and complete the following sections by
placing a check mark next to each type of literature you have.
Type of literature
Manufacturers service manual: ___ Manufacturers diagnostic manual: ___
Manufacturers troubleshooting chart: ___ Aftermarket suppliers manual: ___
Technical service bulletin: ___ Other type of manual (list): ______________________________
Format
Chapters: ___ Sections: ___ Subsections: ___ Other (list): _______________________________
Page numbering
By chapter and section: ___ From rst page: ___ Other (list): _____________________________
Index
By job topic: ___ By vehicle subassembly: ___ Other (list): ______________________________
Project 1: Job 3Find and Use Service Information
I.A.3
24 Copyright by Goodheart-Willcox Co., Inc.
3. Using the table of contents or the index, locate the chapter or section relating to the task assigned
by your instructor. See Figure 3-1.
Describe where this information is located: ___________________________________________
On which page does the information begin?___________________________________________
4. Read the service information and then describe it in your own words in the spaces provided:
Project 1: Job 3Find and Use Service Information (continued)
Figure 3-1. The index will be at the front of the service literature.
Diagram the Service ProcedureOptional Task
1. Using the gathered service information, draw a diagram showing the steps in the service
procedure.
25 Copyright by Goodheart-Willcox Co., Inc.
Use a Computer, CDs, and the Internet to Obtain Service Information
1. Ask your instructor to assign a vehicle problem. Describe the type of problem assigned.
2. Make arrangements to use the shop computer or another school computer as determined by your
instructor. Then, answer the following questions:
Who manufactures the computer? __________________________________________________
What is the computer speed (if known)? _____________________________________________
What drives does the computer have? Check all that apply:
Hard drive(s). ___
CD drive(s). ___
3.5 oppy drive(s). ___
Other drives. ___
Note
If the computer is running, skip the following step.
3. Start the computer and ensure that it boots up properly. In your own words, describe how you can
tell that the computer has started correctly.
4. Use the computer to access the required program.
Software program to be used: ______________________________________________________
Software program maker: _________________________________________________________
Note
If the program is installed on the computers hard drive, ignore the references to CDs
in steps 5 through 8.
5. Obtain the needed CDs, as determined by your instructor.
6. Insert the rst CD into the computer, Figure 3-2. In many cases, this will be the menu or master disc.
Figure 3-2. Insert the proper disc into the CD drive.
Project 1: Job 3 (continued)
Name ________________________________________________________
I.A.3
26 Copyright by Goodheart-Willcox Co., Inc.
7. Using the computer keyboard and/or mouse, perform the following tasks:
Locate the needed les on the CD(s).
Locate service information related to the assigned task.
If asked to do so by your instructor, print out the selected information and attach it to this activity
sheet or summarize the information in the space provided. _______________________________
8. Exit the program and remove the CD from the drive.
9. Follow your instructors directions to access the Internet.
10. Obtain the needed website address from your instructor.
11. Call up the website. If you do not know how to access the World Wide Web, ask your instructor
for directions.
12. Locate the required information on the website. If asked to do so by your instructor, print out the
selected information and attach it to this activity sheet or summarize the information in the space
provided.
13. Exit the website, close your web browser, and follow your instructors directions to terminate the
Internet connection, if necessary.
14. If you are instructed to shut down the computer, follow your instructors directions closely to
ensure that you shut it down properly.
Use an MSDS to Determine the Safety and Environmental Hazards of a
Substance
1. Locate an MSDS or obtain an MSDS from your instructor.
2. List the following information from the MSDS.
General class of material covered by the MSDS (if applicable): ___________________________
Trade (manufacturers) name for the material: _________________________________________
Chemical or generic name of the material: ____________________________________________
Known breathing hazards of the material: ____________________________________________
Known re hazards of the material: _________________________________________________
Known skin damage hazards of the material: _________________________________________
Project 1: Job 3Find and Use Service Information (continued)
27 Copyright by Goodheart-Willcox Co., Inc.
Proper storage and disposal methods:________________________________________________
Emergency response to spills of the material: _________________________________________
Derive Information from Vehicle Service HistoryOptional Task
1. Obtain a vehicle service history from your instructor. This may consist of receipts for previous
service, a journal of maintenance and repairs performed, or another type of service record.
2. Read the vehicle service history and answer the following questions.
Has the vehicle been properly maintained? Yes ___ No ___
How can you tell? _______________________________________________________________
Does anything in the vehicle service history indicate a developing problem? Yes ___ No ___
If Yes, what is the problem? _______________________________________________________
3. Return any printed literature, material safety data sheets, and CDs to storage.
Complete a Work Order
Note
You will be asked to ll out additional work orders for other jobs in this manual.
1. Obtain a shop work order from your instructor.
2. Enter todays date in the proper space on the work order.
3. Enter the customers name and address in the proper work order spaces. If the vehicle is a shop
unit, enter the name and address of your school.
4. Record phone number(s) where the customer may be reached. If the vehicle is a shop unit, use the
school phone number or create a number.
5. In the proper spaces on the work order, record information about the vehicle, including the
following:
Make.
Model.
Year.
Mileage.
6. Enter the vehicles VIN in the proper space on the work order.
7. In the proper work order spaces, record the customer complaint(s) or other relevant customer
remarks. Be brief but record all necessary information.
8. Record any vehicle service history that may help with diagnosis.
Project 1: Job 3 (continued)
Name ________________________________________________________
I.A.1
I.A.1
28 Copyright by Goodheart-Willcox Co., Inc.
9. When repairs are complete, list the following in the appropriate work order spaces:
Cause of the vehicle problem.
Corrections made (repairs or adjustments performed).
Parts installed and their price.
10. Add the part prices and write the total in the parts total space on the work order.
11. Determine the total labor time of the above operations and write it in the appropriate space on the
work order.
12. Multiply the total labor time by the labor rate for your area and write the total in the labor price
space on the work order. Your instructor may furnish a labor rate to use.
13. If necessary, add the cost of shop supplies such as lubricants and shop towels in the appropriate
space on the work order.
14. Add the parts, labor, and shop supply totals and write this amount in the proper space.
15. Calculate the sales tax:
Determine the sales tax rate for your area.
Multiply the parts, labor, and shop supply total by the tax rate to obtain the tax.
16. Add the tax to the parts and labor total and enter this total in the proper space on the work order.
17. Make other remarks on the work order as necessary. Examples of other remarks are the need for
additional work or fasteners that must be retorqued after several use cycles.
18. Recheck your work and submit the completed work order to your instructor.
Job Wrap-Up
1. Did you encounter any problems during this procedure? Yes ___ No ___
If Yes, describe the problems: ______________________________________________________
What did you do to correct the problems? ____________________________________________
2. Have your instructor check your work and sign this job sheet.
Performance EvaluationInstructor Use Only
Did the student complete the job in the time allotted? Yes ___ No ___
If No, which steps were not completed? ____________________
How would you rate this students overall performance on this job? ________________________
1Excellent, 2Good, 3Satisfactory, 4Unsatisfactory, 5Poor
Comments: __________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
INSTRUCTORS SIGNATURE _________________________________________________
Project 1: Job 3Find and Use Service Information (continued)