Ric Jinkens

EXECUTIVE PROFILE
(919) 480-1293 ricjinkens@gmail.com


Innovative and visionary operations professional, experienced in high-volume, multi-unit,
retail, catering and restaurant operations.
High-energy, entrepreneurial spirit; complex problem solver who creates strategic
partnerships with users, vendors and service providers.
Desires a top-level position in a professional environment where my experience can make
quality align with profits and success.


SKILL HIGHLIGHTS
Global & Strategic Sourcing
Leadership/Communication
Operations & Account Management
Client Account Management
Budgeted & Forecasting Process/Systems Improvement
Quality Assurance & Control Inventory Control/POS Systems


CORE ACCOMPLISHMENTS


Project Management
Instituted audits for US & Canada operations increasing SOP to 85% over 2 yr. period
Website enhanced for customer feedback-negative comments reduced to zero within 3mths
ServSafe certification initiative-increased health department scores within A range
Designed workflow management charts which increased efficiency and food safety by 90%
Human Resources
Spearheaded annual performance review for all levels of management and hourly staff
Reduced turnover from +40% to less than 12% during first nine months by utilizing Targeted
Selection and proper training systems company-wide
Established positive working relationships with all clients and venders
Operations Management
Managed full service sports bars, QSR, catering and retail food and beverage operations
Mediated acquisition, construction and supervision of over 30 restaurants in four states
in four airports
Implemented SOP manual for each location that included opening/closing check list, line
checks and temperature logs to ensure food safety

Financial Management
Year over year sales increases for 10 years in underperforming markets
Acquired market with sales <21M and increased to >26 million within 12 months
Business owner-initial investment of $200,000 with net profit of over $2M after 10 yrs.
Leadership Management
Developed teams to deliver standards exceeding customer exceptions, achieving double
digit increase in sales and profits in difficult markets
Motivated, coached and trained successful teams of operators to develop a strong sense of
urgency, SOP, achieving company goals of sales/profits, staffing/retention and high QSC
Identified future leader who was coached and trained to become a national franchisee

PROFESSIONAL EXPERIENCE


Director of Operations 2012-2014
Creative Food Group, LLC
Food & Beverage operations in five airports in five states; full service bars, QSR and retail
operations

Director of New Store Openings 2008-2012
SSP (Selective Service Partner)-provider operating food courts/concession facilities at more than
30 airports in the US, Canada, and the Caribbean-such as Arby's, Buffalo Wild Wings, TGI
Fridays, Five Guys, Starbucks, Jasons Deli, Chick-fil-a, Quiznos and several SSP Branded
Concepts
- designed start-up of new store openings, multi-concepts across USA and Canada

Owner Operator
Jinkens Investments, Apex, NC
Property Management, Real Estate Developer
2004-2008
Owner Operator
IBIS Properties and IBIS Foods, Raleigh, NC
dba Wendys, nine locations
1993-2004
Owner Operator
RJ Foods, LLC, Wilmington, NC

Director of Operations
Wendys International, Raleigh, NC
1987-1993

EDUCATION



University of Miami, Coral Gables, Florida
College of Business
BA Finance and Business Management, Cum Laude

Certified ServSafe Instructor and Proctor

Rosen College of Hospitality Management