Profiling of Indian Business Leader

and their
Leadership Style
Chanda Kochhar
MD and CEO, ICICI Bank
Group
Aditya Rane
Aksh Vashishth
Rohit Agarwal
Rohit Bhatt
Rohit Garg
Saumya Aggarwal
Sahil Sehgal
Theories
of
leadership
Theories
of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
Trait Theory
Openness to
experience
Conscientiousness Extravert
Behavioural Theory
Initiating Structure
Contingency Theory
Fiedler Model
Leader Participation Model
Vision Personal Risk
Sensitivity to
Unconventional
Traits of a
Charismatic Leader
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
Charismatic Leader
Sensitivity to
followers
needs
Unconventional
behavior
2008 Lehman brothers crisis - ICICI found itself in the middle of a catastrophe
Tore up the very ICICI structure she grew up with
Identified the three Cs which were the heart of the problem
Poor Composition of Low Cost Deposits(CASA)
Bad Credit Quality
Capital conservation
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
Launched the Khayal Aapka campaign
Transformed the sales-led approach to a service-led one
Changed the approach not only towards the customers but also towards the staff
Transformational Leader
Idealized influence
Vision and mission
Instills Pride
Gains respect and trust
Her idealized influence made ICICI the topmost private sector bank in India in terms
of market capitalization
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
My father in a way was a mentor in the way he instilled the basic values and ethics in
me (Interview with India Infoline, 2013)
We might have never launched a product if we thought it was not compliant with
regulations such as KYC (know-your-customer) rules or AML (anti-money laundering)
Ethics And Trust
regulations such as KYC (know-your-customer) rules or AML (anti-money laundering)
processes (Interview with Career 360, 2013)
I think leadership is about values, its about honesty, integrity, responsibility, and
ownership. You know, its not just enough whether you are winning or losing, it is
important how you played the game. (Convocation Address in FORE School, 2010)
A true leader will consider world issues and ponder on what he or she can do to
help, a full ownership and responsibility for his/her actions, words, conduct,
behaviours etc. and that made the leader. (Chanda Kochhar , 2005)
Theories of
leadership
Theories of
leadership
Mentoring Mentoring
Ethics and
Trust
Ethics and
Trust
Types of
Leadership
Types of
Leadership
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
Personally approaches staff at all levels
Looks beyond just developing the first level of leaders
Puts a premium on teamwork
Mentoring Attributes
Puts a premium on teamwork
Supports the idea of believing in young leaders and allowing them to evolve
A mentor should not meddle in your personal life unless there are serious
problems. I learnt that from Mr. Kamath.
Attribution theory of Leadership
Leaders are responsible for extremely negative and extremely positive
performances
In July 2000, ICICI starts retail business under Chanda Kochhar and
emerges largest retail bank in next 5 years
ICICI is awarded best retail bank in 2001, 2003 , 2004 and 2005
Chanda Kochhar is personally awarded Retail banker of 2004 and Rising
star award for 2006
In May 2009 , Chanda Kochhar becomes CEO and MD , ICICI manages
to evade crisis started by Lehman brothers bankruptcy
Positives
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
In May 2009 , Chanda Kochhar becomes CEO and MD , ICICI manages
to evade crisis started by Lehman brothers bankruptcy
Cobrapost sting operation on 14 branches alleging ICICI bank
officials of money laundering
Chanda Kochhar responds to this operation saying its
transactional error and not deliberate money laundering
RBI imposes fine of 1 crore on ICICI bank for money laundering
ICICI bank suspends 18 officials until completion of enquiry
Negatives
1. Was the success of retail banking and evasion of Lehman brothers crisis only
because of leadership?
2. Did Chanda Kochhar know about the money laundering and still chose to hide it?
Online Leadership
Leading people who are physically separated from you and with whom you
can only communicate electronically
Interviews to various Media channels
ICICI Bank has always been gender neutral organization
ICICI Bank always follows merit based system
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
ICICI Bank always follows merit based system
HR policies to suit employees changing needs
Visits and Emails
Constantly updating employees on the way ahead through branch visits and
emails.
Selecting Leader
Started with
organization in 1984
25 Years of experience
in the same
organization before
taking over as CEO
ICWAI
MBA
Knowledge Experience
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
Hard working
Dedicated
Perseverant
Workhardt old Medal
for excellence in
Management Studies
Retail Banker of the
year 2004
Rising Star award 2006
Skills Ability
T
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She was personally trained and mentored by K.V Kamath
She doesnt get into too much of data & information but
believes effective training happens with autonomy and quick
decision
She took initiative with ICICI to start vocational
training courses(NIIT + ICICI)
Theories of
leadership
Theories of
leadership
Types of
Leadership
Types of
Leadership
Ethics and
Trust
Ethics and
Trust
Mentoring Mentoring
Challenges to
Leadership
Construct
Challenges to
Leadership
Construct
Creating
effective
Leaders
Creating
effective
Leaders
T
r
a
i
n
i
n
g

L
e
a
d
e
r
training courses(NIIT + ICICI)
She made sure that people are trained by understanding
organizational goals and future prospects at the very first hand
She managed 2008 crisis very effectively by personally engaging
with bank managers and regional representatives to ensure they
instil confidence among small time investors who were loosing upon
confidence with ICICI