HP Online Store

We want your shopping experience on HP Malaysia Online Store to be quick and easy. If you have a
question or need further information, and you can't find the answers you need below, please call us at 1
800 88 4889 to speak to a sales representative. Our contact centre is open weekdays from 8.30 a.m. to
5:30 p.m., excluding public holidays.
Before You Buy
What about security? 1.
What do you do with my personal information? 2.
What are "Clearance items" products? 3.
What is the Wish List used for? 4.
How do I use a coupon? 5.
Can I use a coupon if I place an order by phone? 6.
What if my Coupon Code does not work? 7.
How To Buy
What if the product I want isn't available on HP Malaysia Online Store? 1.
Can I order by phone? 2.
How can I pay for my order? 3.
How long will an item remain in my cart? 4.
What happens if one of the products I ordered is out of stock? 5.
When will my order be processed? 6.
Will I get confirmation of my order? 7.
Can I cancel or change my order? 8.
How do I check the status of my order? 9.
When will I receive my order? 10.
Do you ship orders outside of Malaysia? 11.
What are your shipping rates? 12.
How long does the "Save Quote" hold my quotation? What can I do if the quote has expired? 13.
After You Buy
How do I return my order? 1.
I got my computer, but it doesn't seem to be working. Anything you can do for me? 2.
I need a new power cord for my PC. Where can I find replacement parts? 3.
What about security?
HP Online Store is committed to ensuring the security of your information. We safeguard your information using the
Secure Socket Layer (SSL) protocol, the most widely accepted Internet encryption standard, to provide you with the
safest, most secure shopping experience possible. The SSL technology protects your private information by encrypting
your sensitive information while it is transferred from your computer's server to ours.
As you navigate the site, you may receive security warning messages, depending on your browser settings. These
messages are simply letting you know that you're entering or leaving a secure area.
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What do you do with my personal information?
HP takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're
committed to protecting it. Here's how HP Malaysia Online Store uses the information in your profile:
Address:
We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box
Address. Please provide a physical shipping address only. Delivery hours are between 8.30am to 5.30pm
(Monday to Friday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not
possible once order has been received.
E-mail Address:
We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you
in (along with your password).
Phone and Fax Numbers:
We keep your telephone and fax numbers on file to notify you in case of a problem with your order.
Credit card numbers are used only for payment processing and fraud protection, and are not retained for other purposes.
We will not, under any circumstances, share your personal information with any company outside of Hewlett-Packard, or
third parties acting on our behalf, such as those involved in processing and shipping your order. Click here to learn more
about the Hewlett-Packard Company online privacy policy.
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HP Online Store http://h20386.www2.hp.com/MalaysiaStore/html/faq.html
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What is the Wish List used for?
A wish list is used to save items you that you like or want to purchase at a later time. The wish list is perfect for a birthday
or Christmas list to give your friends and family.
The wish list does not hold inventory. If an item sells out, it will be removed from your wish list. To create a wish list you
must be a registered HP customer.
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What are "Clearance items" products?
All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually
have very limited quantities of these products and when they are gone, we can't get more.
There are no refurbished models available through the Clearance items.
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How do I use a coupon?
To redeem coupons, just enter at cart once you completed your shopping and are ready to checkout. 6 Simple Steps:
After choosing your required options, click on the "Buy Now" button. 1.
Enter your coupon code in the box labeled "E-Coupon" towards the bottom of the screen. 2.
Click Apply Coupon. 3.
Click the Checkout button 4.
Your coupon discount should show up on the Discounts line, under the Total Discount. 5.
After you have successfully placed your order, you will receive an e-mail confirmation 6.
If your Coupon Code is rejected, there may be several reasons:
You have entered the Coupon Code incorrectly. Please re-check the code and re-enter it. 1.
You are trying to apply a discount to a product not included in the coupon offer, such as products combined with
others in a bundle, or refurbished products that may not allow coupon discounts.
2.
Your coupon has expired. 3.
Your coupon requires a minimum purchase which has not been met. 4.
Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, limited to
the first 25 units sold.
5.
Your product is not available to coupon discounts as designated by coupon details. 6.
If our site does not accept your coupon, and you believe you have a valid coupon, please contact our sales
representative at 1 800 88 4889 (8.30am to 5.30pm, Monday Friday). They can assist in resolving the coupon
redemption problem.
Important Restrictions:
HP Malaysia Store distributes coupons to our customers periodically. All standard HP Online Store Terms & Conditions
apply to purchases made using coupons including our Personal Use policy. Coupons may be subject addition terms,
conditions, and restrictions including:
For HP Malaysia Online Store online and phone order purchases.
Must be redeemed at the time of order.
Valid between start and end dates as posted on the coupon.
Limited to one usage per customer. One coupon per checkout.
Not transferable.
May require a minimum purchase as designated in the individual coupon details.
Not valid in retail stores.
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May or may not be valid with other discounts, bundles, promotions, discount purchase programs, or HP services.
May not be combined with instant rebates.
May be valid only with a specific type of payment.
May or may not be valid with refurbished products.
May or may not be limited to a set quantity of purchases, i.e., limited to the first 25 units sold.
Valid until stocks last.
Not redeemable for cash.
Not valid retroactively for previously purchased products.
Subject to program and pricing changes without notice.
Each HP Online Store coupon is identified by a Coupon Code and has different requirements and rewards associated
with it. Review your coupon for the specific requirements, as all requirements must be met in order to receive the coupon
discount.
The HP Online Store does restrict the use of coupons and discounts for certain types of products, order sizes, and/or
time periods based on criteria established by the HP Online Store.
Products and support purchased with coupons are solely for the Customer's personal use and not for immediate resale
or sub-licensing.
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Can I use a coupon if I place an order by phone?
Some HP Online Store coupons are valid for both on-line and phone orders; however, some coupons may be restricted
to on-line orders only. During the checkout process, the coupon codes must be entered before the order is submitted in
order to receive your discount.
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What if my Coupon Code does not work?
After applying your Coupon Code, on the REDEEM COUPON page during the CHECKOUT process, your discount
should appear. There may be several reasons if this does not occur:
You have entered the Coupon Code incorrectly. Please re-check the code number and re-enter it. 1.
You are trying to apply a discount to a product not included in the coupon offer. 2.
Your coupon has expired. 3.
If our site does not accept your coupon, and you believe you have a valid coupon, please contact our sales
representative at 1 800 88 4889 (8.30am to 5.30pm, Monday Friday).
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What if the product I want isn't available on HP Malaysia Online Store?
Click here to find an HP reseller in your area.
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Can I order by phone?
Yes, if you prefer to order over the phone, you can speak to one of our sales representatives at 1 800 88 4889. Our
representatives are available Monday to Friday from 8.30 a.m. to 5:30 p.m., excluding public holidays.
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How can I pay for my order?
We only accept Visa and MasterCard credit cards for all orders.
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How long will an item remain in my cart?
Your cart will remain available to you for 30 days.
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What happens if one of the products I ordered is out of stock?
We'll notify you if you order a product that is out of stock and offer you a substitute product similar in functionality and
specifications to the product originally ordered. You'll be given the opportunity to accept or reject the substitute product
and price. The price for this new product may differ from the price of the product you originally ordered.
Clearance items are sold on a first-come, first-served basis. If you order an item from our Clearance items that we've run
out of stock on, no substitution will be offered.
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When will my order be processed?
Orders placed with the use of a Credit Card may take up to 48 hours to be processed prior to shipping.
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Will I get confirmation of my order?
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Yes, once your order is placed you should receive a confirmation email within 24 hours.
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Can I cancel or change my order?
Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (as
subjected to HP Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1 800 88 4889
during business hours.
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How do I check the status of my order?
Click on the Order Status links at HP eStore Services located at the right navigation. You will need your order number
and order date to check the status of your order.
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When will I receive my order?
It will usually take between 10 to 14 business days to receive your order purchase after your order has been processed
and payment is received and cleared.
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Do you ship orders outside of Malaysia?
Currently, we do not ship to addresses outside of Malaysia.
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What are your shipping rates?
The delivery to Peninsular Malaysia is free while delivery to East Malaysia is RM175.
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How long does the "Save Quote" hold my quotation? What can I do if the quote has expired?
Your quote is saved in "Save Quote" for 3 working days. Upon expiry, you will need to re-create your order online.
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How do I return my order?
All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export
control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered
and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or
reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is
irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and
binding upon you.
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I got my computer, but it doesnt seem to be working. Anything you can do for me?
For help in identifying the problem and getting you up and running, please call the appropriate number listed below:
HP Technical Support: 1 800 88 8588
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I need a new power cord for my PC. Where can I find replacement parts?
Please call one of the numbers listed below to find replacement parts for your product(s):
ECS ASTAR SDN BHD
Parts@ecsm.com.my
+603 62868222
GATEWAY AVENUE SDN BHD
sales@gatewayavenue.com
+603 8023 2299
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0% interest free installment plan up to 24 months is available through Ambank, Citibank, EON Bank, Maybank, HSBC, OCBC and
RHB credit cards.
This system may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software
and take full advantage of Windows 7 functionality. See http://www.microsoft.com/windows/windows-7 for details.
Windows 7 Professional disk may be included for future upgrade if desired. To qualify for this downgrade an end user must be a
business (including governmental or educational institutions) and is expected to order annually at least 25 customer systems with
the same custom image.
2011 Hewlett-Packard Development Company, L.P.
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