Master of Business Administration

International College of Business and Technology

Student Details ( Student should fill the content)
Name
Batch Number
Student ID Cardiff Met ID ICBT ID
Scheduled unit details
Unit code MBA 7061
Unit title Operations Management
Assignment Details
Nature of the Assessment REPORT
Topic of the Case Study GIVEN
Learning Outcomes covered YES
Word count 6000
Due date / Time As communicated in the assessment plan
Declaration
I certify that the attached material is my original work. No other persons work or ideas have been used without
acknowledgement. Except where I have clearly stated that I have used some of this material elsewhere, I have not
presented it for examination / assessment in any other course or unit at this or any other institution
Signature Date
Result (Assessor use only)
Marks by 1
st
Assessor Name & Signature of the 1
st
Assessor Agreed Mark
Marks by IV: Name & Signature of the IV
For Office use only (hard copy assignments)
Receipt date Received by

Master of Business Administration

International College of Business and Technology

Assignment Type & Title:
For student use: Critical feedback on the individual progression towards achieving the assignment outcomes




For 1
st
Assessor use: Assessment feedback
Strengths



Weaknesses
Name & Signature of the Assessor : Date :
Comments by the IV




Name & Signature of the IV: Date :

Master of Business Administration

International College of Business and Technology

Operations Management -MBA7061
Assignment (Individual work)
Weighting of assessment: 100% of total marks 6000 words
Learning Outcomes Covered
Evaluate the nature, scope and extent of manufacturing and service operations strategy;
Critically evaluate the use of quality tools and techniques for a wide range of organisational
problems;
Solve complex operational problems related to managing capacity and constraints within
organisations;
Demonstrate the application of strategies, tools and techniques to improve business operations and
appraise and select appropriate methods for managing supply bases for a variety of organisations



Assignment brief

Value-added Business Success Factors: The Role of Management and Operations

Operations management is a multi-disciplinary field that focuses on managing all aspects of an
organization's operations. "The two most obvious functions are to provide the product or service
and to sell the product or service. Operations management focuses on the function of providing
the product or service. It is concerned with the planning and controlling of all activities necessary
for the provision of the firm's product or service." Aspects of operations management, then, include
products or services to emphasize; facility size and location with respect to customers and
suppliers; marketing strategies to attract clients/customers; techniques and equipment to use to
make the goods or to provide the services; work force management and training; and
measurements of quality assurance.
Operations managers apply ideas and technologies to increase productivity and reduce costs,
improve flexibility to meet rapidly changing customer needs, enhance product quality, and
improve customer service.




Master of Business Administration

International College of Business and Technology


Tasks
Select an organization of your choice. And prepare a report to its board of directors:-
1.) Critically discuss the importance of a strong operation strategy to the above mentioned
organization to capitalize global opportunities.

2.) Identify major business processes in the organization and elaborate them using standard
process management tools and diagrams. Major business processes can be identified from
the areas such as Quality Management, Inventory Management , Customer
Management , Supplier Management, etc. (Standard tools and diagrams are:
Process Chart, Process Flow Chart, Responsibility Matrix, etc)

3.) Critically analyze and propose the improvements/changes to the processes mentioned
above in the organization in the view of Process innovation and improvement.
Support your answer with technology acquisition and automation.

4.) Describe the New Product/Service Development process in the organization.
Benchmark the current practices with leading practices in the industry and recommend
required changes.

Assessment Criteria
The following criteria will be used when marking your Assignment:-
1.) Clear identification of current practices, standard practices and gap filling techniques
25%
2.) Critical evaluation of the flexibility of the current operation strategy of the organization
to respond to changes 15%
3.) Creativity and novelty of recommendations/improvements 15%
4.) Conclusion and recommendation 20%
5.) Depth of the analysis and relevance 15%
6.) The format and flow of report 10%





Master of Business Administration

International College of Business and Technology


Criteria for marking provided below
GRADES 19-20 17-18 13-16 9-12 5-8 1-4
STRUCTURE
OF ESSAY
Clear and
logical
structure in
line with main
tenets of the
topic
Clear
structure
Reasonably
defined
Adequate,
tendency not
to be very
clear in line
with the
main tenets
of the topic
Limited
structure, not
very relevant
Very limited,
totally lacking
in relevance
RESEARCH Excellent,
considerable
reading from a
wide variety
of sources
Good variety
of sources
used
Reasonable
attempt to
uncover
information
around the topic
Adequate
reading, not
enough
breadth in
variety of
issues
Limited
reading, not
enough
relevancy
Poor research,
reliance on
Websites
KNOWLEDGE

Outstanding
;wide breadth
and depth

Up to date but
lacking in
depth and
breadth
Reasonably up
to date
Adequate but
lacking in
depth and
breadth
Limited Very limited,
and no
breadth and
depth

INDEPENDENT
THOUGHTS

Clear
evidence of
original
thought
Evidence of
independent
thought
Discussion
based on
assertions
Little
evidence of
assertion,
more
description
than
argument
Very few
facts, no
evidence of
independent
thought
No evidence
at all of
independent
thought
ANALYSIS Exceptional Very good
analysis
Limited in
places
Limited in
places and
superficial
Poor analysis None

ARGUMENTS

Excellent Outstanding;
excellent at
times
Relevant but not
always
comprehensive
Superficial Few relevant
to the topic
Hardly any
relevant to the
topic
CITATION
ACCURACY
Brilliant Very good Good, but lapses Poor Very
poor/None
None
FOCUS Clear focus
consistent
throughout
Well focused Well focused
but lapses
Lack of
focus
No focus Complete
lack of focus,
no relevancy
at all
Master of Business Administration

International College of Business and Technology


REPORT STRUCTURE
Paper Size : A4
Word Count : 6000 words
Printing Margins : LHS; RHS: 1 Inch
Binding Margin : Inch
Header and Footer : 1 Inch
Printing : Single Sided
Basic Font Size : 12
Font Style : Arial/Times New Roman
Presentation : Bound Document

Important Information for Students
The assignment should be submitted as a SOFT COPY in a word format ONLY (CD ONLY)
as well as HARD COPY on or before the due date.
The soft copy should be saved directly to a CD as one file. Documents saved in different files
and/or in subfolders will be rejected.
Softy copy should be named as MBA-(subject number)- followed by the Cardiff Met student ID
number)
E.g. for Operations Management Assignment
MBA-7061 200 * ****
Students are expected to keep a backup of all the assignments. ICBT and Cardiff Metropolitan
University have all the right to re call for soft copy of any assignment at any time during the
course.
Student should sign a register upon submitting assignment which will be kept in the
administration department of relevant campus. This record on the register will be considered as
the official record for submission.
Please note that plagiarism is treated as a serious offence and therefore the work you produce must
be individual and original although may work in groups in some instances (Please refer to Student
Handbook on Plagiarism & Cheating).
All sources of information must be referenced using Harvard referencing where a reference
listing should be included at the end of the assignment.
Master of Business Administration

International College of Business and Technology

Please note that the submission date given for this assignment is the final date that you can hand
over the assignment. No late submissions are allowed. (Please refer to the Student Handbook on
Assessments - Late Submissions).
Please refer to Student Handbook on Assignments Re-submission, mitigating circumstances
procedure.
Please use the attached coversheet only for hardcopy.
Do not copy the assignment coversheet or the assignment question to the softcopy ( that is to the
CD)
Students are expected to give the following information in their coversheet of the softcopy (In the
CD)
o Student name
o UWIC ID number
o ICBT ID number
o Subject name
o Subject code