An Invensys Company

15345 Barranca Parkway

Irvine, California. 92618. USA
Telephone 1-949-885-0700
Facsimile 1-949-753-9101
Instructions for TRICON Maintenance Diagnostics
2001 Triconex Corporation Effective April 25, 2001 Part Number 9600005-003 R2
In the event that a TRICON system component
faults or reports field-related alarms, Triconex
provides the following diagnostic utility programs
to assist customers in obtaining information from
the TRICON to aid in diagnosing the problem.
These are: DIAGREAD, TSTOOLS and
Collect TRILOG Events.
The first utility, DIAGREAD, is a DOS-based
maintenance utility used to collect historical data
saved in the Main Processors battery-backed
RAM memory. This program can used with V5
to V9 TRICON systems. The historical data is
compiled into specific file formats which
DIAGREAD knows how to collect and save to
the PCs hard disk in a ASCII-based file format
by using the TRICON History/Statistics cable.
The other utility, TSTOOLS, is a menu-driven
program that collects diagnostic event
information stored in Communication Modules
such as EICM, NCM or ACM. This DOS-
based program can be used with V7, V8 and
V9 TRICON systems and saves the information
in a chronological binary-format file.
Version 9 TriStation 1131-based TRICON
systems provides an embedded diagnostic utility
called Collect TRILOG Events. This function is
invoked under the TS1131 Diagnostics Panel
collecting historical events from EICM, NCM or
ACM Communication modules. This
functionality is available for TriStation 1131
version 1.1 or later only. The historical events
retrieved by Collect TRILOG Events are saved
in the PCs hard disk in a sequential binary-
based file.
All these diagnostic utilities provide menu-driven
and option-selection instructions that allow the
user to perform data collection in a simplistic
method. The execution of these diagnostic
utilities can be done with the TRICON system
on-line without affecting the controlled process.
The diagnostic files collected by these various
utilities present various snapshots of historical
events, such as the following:
One Main Processors view of system health
with respect to the other two Main
Processors views.
Particular events which have occurred within
the last 24-hour period.
The latest occurrence of a certain type of
event example, power loss; the removal of
a module from the chassis; or the last state
of the TRICON systems keyswitch.
To ensure a complete analysis of a TRICON
system, it is advisable that as a minimum
DIAGREAD and a Collect Event utilities be
performed. It is also recommended that
diagnostic files should be obtained prior to
removing the faulted module from the system
and within 24 hours of the occurrence. Upon
execution of DIAGREAD and any of the
Collect Events utilities, fault historical
event data will be cleared from the memory
allowing new historical events be stored.
An Invensys Company
15345 Barranca Parkway
Irvine, California. 92618. USA
Telephone 1-949-885-0700
Facsimile 1-949-753-9101
Instructions for TRICON Maintenance Diagnostics cont.
2001 Triconex Corporation Effective April 25, 2001 Part Number 9600005-003 R2
1. Methods of Obtaining Diagnostic files:
1.1. DIAGREAD:
To perform DIAGREAD, you will need the
following:
A Personal Computer with MS-DOS 6.2
(or higher) operating system installed.
A TRICON History/Statistics Cable
(Triconex part number 400066-015),
which is to be connected between the PCs
COM1 serial port and each Main
Processor modules serial port.
The DIAGREAD Utility program (Triconex
part number: 6300006-001).
A blank, formatted 3 floppy diskette in
which the diagnostic file will be copied and
sent to Triconex.
Create the DIAGREAD subdirectory on
your PCs hard disk and copy the
DIAGREAD Utility files into the
C:\DIAGREAD\ subdirectory.
Take the following steps to perform a
DIAGREAD:
1.1.1. Boot the Personal Computer you are
using to the MS-DOS prompt and go to
the C:\DIAGREAD\ subdirectory.
1.1.2. If you have executed DIAGREAD
previously, delete the existing
DIAG.OUT file; otherwise proceed to
the next step.
1.1.3. Execute the DIAGREAD Utility by
typing DIAGREAD and press the
Enter key. The following menu will
appear on the screen.
Please connect cable to MP A and enter
d MP is down
r cable is connected to MP A and ready
s skip MP A
q quit
1.1.4. Connect the History/Statistics Cable to
the leftmost Main Processor or MP A
serial port.
1.1.5. Press the r key and press the Enter
key. DIAGREAD will start down-
loading the fault historical data from the
Main Processors memory to the PCs
hard disk.
1.1.6. When DIAGREAD has completed the
download sequence for MP A, it is
ready to perform the same sequence to
the next Main Processor. Follow the
instructions on the screen that tells you
when to move the History/Statistics
cable from one Main Processor to the
next.
A successful DIAGREAD execution must be
performed to all three Main Processor modules.
Failure to do so, diagnosis of the TRICON
systems health will not be complete.
After DIAGREAD is completed, a file named
DIAG.OUT will be created and saved in the
C:\DIAGREAD\ subdirectory.
An Invensys Company
15345 Barranca Parkway
Irvine, California. 92618. USA
Telephone 1-949-885-0700
Facsimile 1-949-753-9101
Instructions for TRICON Maintenance Diagnostics cont.
2001 Triconex Corporation Effective April 25, 2001 Part Number 9600005-003 R2
1.2 TSTOOLS:
TSTOOLS Collect Events, is executed when
using the DOS-based TRISTATION Version 7
and TRISTATION MSW Version 8 and 9
software. Take the following steps to perform
TSTOOLS:
1.2.1 Boot the Personal Computer you are
using to the MS-DOS prompt. Ensure
the TRISTATION cable is connected
from the PC to the TRICON
Communication Module.
1.2.2 Go to the TRISTATION subdirectory
and type TSTOOLS. Select the
Collect Event Messages (A) option.
1.2.3 A prompt at the bottom of the screen
will ask you to enter the network node
number. Choose (0) if your PC is
connected to the TRICON using an
EICM module or choose the node
number (1-10) of the TRICON you
wish to connect if your PC is connected
to the TRICON using an NCM or
ACM module.
1.2.4 The following prompt Select the name
of Event Log File will appear on the
screen. Enter the name of the file you
wish to save the events, then press the
Enter key. You can see the number of
events incrementing indicating
TSTOOLS is collecting event messages.
1.2.5 When all events have been collected, the
message Waiting for TRICON event
messages will be displayed. Press the
Esc key to end the collection and exit
TSTOOLS.
For more information regarding TSTOOLS
Collect Events, please refer to the Appendix E
of the TRISTATION MSW Users Manual.
1.3 Collect TRILOG Events:
Collect TRILOG Events, is executed when
using the Windows NT-based TriStation 1131
Developers Workbench software Version 1.1
or later. Take the following steps to perform a
Collect TRILOG Events:
1.3.1 Start-up TriStation 1131 and connect
to the TRICON System using the
Diagnostic Panel.
1.3.2 When the connection has been
established and the Diagnostic Panel is
being updated with TRICON status
data, select Collect TRI LOG Events
function on the Commands drop-down
menu.
1.3.3 Enter the name of the file you wish to
save the event messages.
1.3.4 Enter your name, companys name,
address and phone number so you can
be contacted for the response regarding
the events collected.
1.3.5 Collect TRILOG Events will start
uploading all Chassis diagnostics,
Firmware information and events.
1.3.6 When the number of events has stopped
incrementing, all events have been
collected. Select the Stop button to end
the collection.
For more information regarding Collect
TRILOG Events, please refer to Chapter 8 of
TriStation 1131 Users Guide.
An Invensys Company
15345 Barranca Parkway
Irvine, California. 92618. USA
Telephone 1-949-885-0700
Facsimile 1-949-753-9101
Instructions for TRICON Maintenance Diagnostics cont.
2001 Triconex Corporation Effective April 25, 2001 Part Number 9600005-003 R2
After TSTOOLS or Collect TRILOG Events is
completed, a file <file_name>.TEL will be
created and saved in the TRISTATION
subdirectory.
2. Completing the Maintenance
Diagnostics Procedure:
Copy the DIAG.OUT and <file_name>.TEL
files to a blank, formatted diskette, and take the
following steps:
Label the diskette containing the
Maintenance Diagnostic files with the
following information:
q Name and location of Customers
Company
q Name, phone and fax number of
Customers employee who performed
the Diagnostic Utilities
q Date when the Diagnostic Utilities were
taken
q RMA number (if applicable)
Complete a Triconex Diagnostic Evaluation
Form (found in the TRICON System
LogBook), make sure to include a detailed
description of your systems problem(s) or
reason for taking these Maintenance
Diagnostic Utilities.
Mail the labeled diskette and the completed
form to:
v Your local Triconex regional support
office or
v Triconex Corporation
15345 Barranca Parkway
Irvine, California. 92618. USA
Attention: Manager Technical Support
Department
If you have a PC with Internet access, you may
e-mail the file to the following address:
tmr.techsupport@invensys.com. Please include
your name, business address, phone number,
point of contact in Triconex and a detailed
description of the problem you have been
working on.
3. What to expect from Triconex:
Triconex requires approximately ten business
days after receipt of your Maintenance
Diagnostic files to evaluate the information and
produce a written report. Please do not hesitate
to contact your local Triconex regional support
office or Triconex Customer Satisfaction Group
by mail or phone if there is anything in the
written report that you do not understand.
Please use the current Triconex Customer
Satisfaction Price List or contact a Triconex
Customer Support Representative in regard to
service charges for Diagnostic evaluations.
If you have any questions regarding the
Instructions for TRICON Maintenance
Diagnostics, please contact the Customer
Support department of your regional Triconex
support office or the Triconex Irvine California
Headquarters at 1-949-885-0700 or (within
U.S. only) 1-800-325-2128.