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Case Study Incidence

Tracking System Times


Group
Brainvire Infotech Pvt. Ltd
www.brainvire.com
http://www.brainvire.com 2014 Brainvire Infotech Pvt. Ltd info@brainvire.com

Cient !e"#irement
TimesGroup has decided to mobilize their Ticketing System for the IT services.
They would like their employees to use the mobile application and raise the
tickets for any IT related issues. Key objective of the initiative are as below

The client re!uired a web application as well as a mobile app based on i"S#
$ndroid and %indows & 'hone to effectively raise and manage their tickets for
the entire organization. The TGIT Solution will automate the manual processes#
perform the business more efficiently# help save time and improve workflows
with consistent processes and !uality standards
http://www.brainvire.com info@brainvire.com 2014 Brainvire Infotech Pvt. Ltd

(tilization of new )obile technology.

*mployees can raise and track the tickets from anywhere and anytime.

+eal time updates to the respective department support team.



Cient !e"#irement
The client wished the TimesGroup employees will register and login in the mobile
application.
They can raise the tickets using the mobile application. They can track all the
tickets with the current status.
They can check the ,$-s too on the mobile application. The mails will be sent to
the respective support team whenever any ticket is raised.
The Support team will have their own web access to check any generated tickets
and then they can add the same ticket on T"Is e.isting ticketing system and
update the status on this system.
The support team will update the tickets on the timely manner on this web portal.
The super admin will be there who can set the categories and manage the
respective support team members for all the categories. The super admin can
generate the ticket status report and also e.port it to the e.cel.
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$he app contain% feat#re% %#ch a%:

(ser $ctivation

/elp0esk

$dd 1ew +e!uests

)y +e!uests

,$- Screen

Speak To /elp 0esk


http://www.brainvire.com info@brainvire.com 2014 Brainvire Infotech Pvt. Ltd

Pro&ect Chaen'e%

The app to run smoothly on all the versions of i'hone#$ndroid and


%indows 'hone & with optimized resolution.

2ross3platform compatibility for different platforms such as i"S# $ndroid


and %indows 'hone &.

)aintaining cross3platform local database compatibility.

*.tensive research was carried by the team on 4avaScript $ngular4S to


e.tend the /T)5 functionality of the application.

)aintaining cross3platform syncing and database compatibility using


/T)56 5ocal Storage.

)aintaining the functionality of the web app right in the palm of your hand
thereby making it easy to collaborate with team members anytime#
anywhere.
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$echnoo'ie% (%ed
"perating System 7 Server
)anagement
i"S# $ndroid# %indows 'hone &# )ulti3Server
$rchitecture with Staging 7 'roduction
*nvironment through 8ersion 2ontrolling
releases# Server "ptimization# Security 7
SS5 Implementation# $lert )onitoring System
Integration# Server 'erformance Tuning at
regular intervals#Software ,irewall 2onfiguration
7 )aintenance
0evelopment Tools 7 *nvironments 'honeGap 2ordova# i"S S0K# $ndroid S0K#
%indows S0K# $4$9# /T)56# 4avaScript
$ngular4S# 2SS:etc.)82 ;.<# .1et ,ramework
;.<# $S'.1et# 2= etc.
0atabase /T)56 5ocal Storage 0atabase Server#)yS-5
0atabase Server>%eb?# 0@ 2lustering# 0@
"ptimization# )aster Slave+eplication# -uery
"ptimization# Scheduler for @ackups
info@brainvire.com 2014 Brainvire Infotech Pvt. Ltd http://www.brainvire.com

)anpower
'roject 5eader A
0evelopers B
0esigners B
-uality $ssurance Testers B
http://www.brainvire.com 2014 Brainvire Infotech Pvt. Ltd info@brainvire.com

http://www.brainvire.com 2014 Brainvire Infotech Pvt. Ltd info@brainvire.com
*eveopment +i'hi'ht%
The ticket management solution is a web and mobile app that effectively
manages tickets and helps the organization and individuals to organize their
tickets. %ith a simple to use interface# the users can begin scheduling#
assigning and creating tickets within seconds. 1o lengthy user manuals# no
learning curve and no training sessions are needed at all. The ticket
management solution is designed to be easy to use so that individuals can
focus more time on their work.

http://www.brainvire.com 2014 Brainvire Infotech Pvt. Ltd info@brainvire.com
*eveopment +i'hi'ht%
The following features were incorporated while designing and developing the
application

2entral starting point

$ccess to individuals

$dd and assign Tickets

"verview of Ticketing system

2reate and manage Tickets

Get the complete insight for your ticket.



,o#rce% :
http://www.brainvire.com/incidence-trac.in'-
%/%tem-time%-'ro#p/
Contact Info : 1-631-897-7276
Email : info@brainvire.com
Website : www.brainvire.com
http://www.brainvire.com 2014 Brainvire Infotech Pvt. Ltd info@brainvire.com

Contact (%
https://www.facebook.com/Brainire
https://twitter.com/Brainire
http://goog!e.com/"Brainire
http://www.!inkedin.com/company/brainire#
infotech#pt#!td
Contact Info : 1-631-897-7276
Email : info@brainvire.com
Website : www.brainvire.com
http://www.brainvire.com 2014 Brainvire Infotech Pvt. Ltd info@brainvire.com

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