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Apple Support Communities / iPad / Using iPad
Re: Forgot my password
49655 Views 5 Replies Latest reply: Jan 17, 2014 1:50 PM by flyingpig_1
Level 1 (0 points)
acuna_matata Jul 17, 2013 12:37 PM
I forgot my login password and my ipad is now disabled and it says to connect to itunes but
every time i do a box comes up and says i need to put my ipad password in first then connect
the ipad.......HELP!!
I have this question too Show 188 Likes (188)
Level 3 (965 points)
BobbyDigital00 Jul 17, 2013 12:39 PM
in response to acuna_matata
If you don't remember the passcode, you won't be able to unlock that iPad. If you don't
eventually recall the passcode, you'll have to restore the device to factory settings:
http://support.apple.com/kb/HT1414
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Level 8 (46,175 points)
Texas Mac Man Jul 17, 2013 1:34 PM
in response to acuna_matata
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212

How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb

How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device

Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm

Saw this solution on another post about an iPad in a school enviroment. Might work on your
iPad so you won't lose everything.

~~~~~~~~~~~~~
iPad is disabled fix without resetting using iTunes

Today I met my match with an iPad that had a passcode entered too many times, resulting in it
displaying the message iPad is disabled Connect to iTunes. This was a student iPad and
since they use Notability for most of their work there was a chance that her files were not all
backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting
it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets
and a couple of clarification tweets. I love that so many are willing to help out so quickly.
Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without
loosing any data. Note, this will only work on the computer it last synced with. Heres how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely
reformat the iPad using Configurator. If thats ok with you, go for it otherwise dont waste
your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in
iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup
or setup as a new iPad (since it is locked).
5. Click Setup as new iPad and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP
IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing cancel this as well using the same
small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out
the restore process as soon as it reactivates the iPad.

If done correctly, you will experience no data loss and the result will be a reactivated iPad. I
have now tried this with about 5 iPads that were locked identically by students and each time
it worked like a charm.
~~~~~~~~~~~~~

Try it and good luck. You have nothing more to lose if it doesn't work for you.


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Level 1 (0 points)
acuna_matata Jul 17, 2013 3:38 PM
in response to BobbyDigital00
But my devise wont even show up on the side
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Level 1 (30 points)
Donaldmfrank Jul 17, 2013 7:04 PM
in response to acuna_matata
If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device

1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and
iPad
6. Restoring iPod touch after forgotten passcode
7. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen


If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.

A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)

If you need to restore your device or ff you cannot remember the passcode, then you will need to restore
your device using the computer with which you last synced it. This allows you to reset your passcode
and re-sync the data from the device (or restore from a backup). If you restore on a different computer
that was never synced with the device, you will be able to unlock the device for use and remove the
passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod
touch software.

Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue.
Using iTunes to restore iOS devices is part of standard isolationtroubleshooting. Restoring your device
will delete all data and content, including songs, videos, contacts, photos, and calendar information, and
will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any
purchases you have made, or back up new data (data acquired after your last sync). If you have movie
rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the
Back Up option. If you have just backed up the device, it is not necessary
to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:

After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."

9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore or have forgotten your restrictions passcode, then restore as New.

If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore
as New.

Placing your device into recovery (DFU) mode:

Follow these steps to place your iOS device into recovery mode. If your iOS device is already in
recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.

* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns
off,
release the Sleep/Wake and Home buttons.

3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the screen pictured below,
let the device charge for at least ten minutes to ensure that the battery has
some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes"
screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.

If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to
iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be
erased, but if you had previously synced with iTunes on this computer, you can restore from a previous
backup. See this article for more information.
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Level 1 (0 points)
flyingpig_1 Jan 17, 2014 1:50 PM
in response to BobbyDigital00
i cant restore my ipad because the find my ipad setting is on and i cant turn it off because i
forgot my ipad password.....PLZ HELP!!!!
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If you forgot your Apple ID
password
Can't remember your Apple ID password? Try
resetting the password.
If you forget your Apple ID password or don't know it, choose from the following
options to reset your password. After resetting your password, you'll be asked to
sign in with your new password when you or your device accesses an Apple
feature or service that uses Apple ID.
If you know the answers to your security questions
1. Go to My Apple ID (appleid.apple.com).
2. Select Reset your password.
3. Enter your Apple ID, then select Next.
4. Select Answer security questions as your authentication method. Select
Next.
5. Select the birth date associated with your Apple ID, then select Next to
begin answering your security questions.
6. After answering your security questions, you'll be asked to enter and
confirm your new password. Select Reset Password when done.
If these steps didn't help you to reset your password, contact Apple Support.
If you have access to the email addresses associated with your
Apple ID
1. Go to My Apple ID (appleid.apple.com).
2. Select Reset your password.
3. Enter your Apple ID, then select Next.
4. Select Email authentication as your authentication method. Select Next.
5. Apple will send a password-reset email to the primary address or verified
rescue address associated with your Apple ID. Didn't receive the email?
6. Open the message and select the link to reset your password.
7. When the My Apple ID page opens, enter and confirm your new password,
then select Reset Password.
If these steps didn't help you to reset your password, contact Apple Support.
If you have two-step verification turned on
1. Go to My Apple ID (appleid.apple.com).
2. Select Reset your password.
3. Enter your Apple ID, then select Next.
4. Enter the Recovery Key that you were given when you set up two-step
verification. Don't have your recovery key?
5. Choose the trusted device that will receive the verification code from Apple.
Don't have access to your trusted device?
6. After entering the verification code, create your new password and select
Reset Password.
If you permanently lost your recovery key or access to your trusted device, you
won't be able to reset your password.
Last Modified: Jun 2, 2014
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