IT Essentials: PC Hardware and Software v4.

0 Chapter 8 – Worksheet\Student

8.3.2 Worksheet: Identify IP Address Classes

Print and complete this worksheet.

In this worksheet, your instructor will write several IP addresses with their appropriate subnet
masks on the board. You will copy the IP address and Subnet Mask. You will write which IP
Address Class is appropriate in the IP Address Class column in the chart below. An example has
been provided for you.

Be prepared to discuss the IP Address Class you select.

IP Address Subnet Mask IP Address Class

10.0.0.0 255.0.0.0 A

Cisco Systems, Inc. 2007 Page 1

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Worksheet\Student

8.9.1 Worksheet: Internet Search for NIC Drivers

Print and complete this worksheet.

In this worksheet, you will search the Internet for the latest NIC drivers for a network card.

Complete the table below. An example has been provided for you. Drivers are routinely updated.
Manufacturers often move driver files to different areas of their web sites. Version numbers
change frequently. The driver in the example was found by visiting the manufacturer’s
(www.intel.com) web site. A search for the full name of the NIC was used to find the driver
download file.

NIC URL Driver Location and Latest Version Number

Intel http://downloadcenter.intel.com/scripts-df-
PRO/1000 PT external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-
Desktop support/4275/eng/PRO2KXP.exe&agr=&ProductID=2247&DwnldId=4275&str
Adapter OSs=&OSFullName=&lang=eng

Ver. # 12.0

3COM
905CX-TXM

Linksys
WMP54GX4

Cisco Systems, Inc. 2007 Page 1

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Lab/Student

8.9.2 Lab: Configure an Ethernet NIC to use DHCP

Introduction
Print and complete this lab.

In this lab, you will configure an Ethernet NIC to use DHCP to obtain an IP address.

Recommended Equipment
• Linksys 300N router
• A Computer running Window XP Professional
• Ethernet patch cable

Step 1
Plug one end of the Ethernet patch cable into “Port 1” on the back of the router.

Plug the other end of the Ethernet patch cable into the network port on the NIC in your
computer.

Plug in the power cable of the router if it is not already plugged in.

Turn on your computer and log on to Windows as an administrator.

Click start

Right-click My Network Places, and then choose Properties.

The “Network Connections” window appears.

Cisco Systems, Inc. 2007 Page 1

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Lab/Student

Step 2
Right-click Local Area Connection, and then choose Properties.

The “Local Area Connection Properties” window appears.

What is the name and model number of the NIC in the “Connect using:” field?

What are the items listed in the “This connection uses the following items:” field?

Step 3
Choose Internet Protocol (TCP/IP).

Click Properties.

The “Internet Protocol (TCP/IP) Properties” window appears.

Cisco Systems, Inc. 2007 Page 2

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Lab/Student

What is the IP address, Subnet mask, and Default gateway listed in the fields of the “Use
the following IP address:” area?

Click the Obtain an IP address automatically radio button.

Click OK.

The “Internet Protocol (TCP/IP) Properties” window closes.

Cisco Systems, Inc. 2007 Page 3

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Lab/Student

Click OK.

Restart your computer.

Step 4
Log onto Windows as an administrator.

Check the lights on the back of the NIC. These lights will blink when there is network
activity.

Choose Start > Run....

Type cmd and click OK.

Cisco Systems, Inc. 2007 Page 4

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Lab/Student

Type ipconfig/all, and then press the Enter key.

What is the IP address and subnet mask of the “Ethernet Adapter Local Area Network
Connection”?

What is the IP address of the DHCP server?

On what date was the Lease Obtained?

On what date does the Lease Expire?

Cisco Systems, Inc. 2007 Page 5

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Worksheet\Student

8.10.3 Worksheet: Answer Broadband Questions

Print and complete this worksheet.

1) Which types of signals are carried over a DSL cable?

2) What is the typical upload speed of a satellite broadband connection?

3) Which type of broadband technology is referred to as CATV?

4) Which cable type is used by a CATV broadband connection?

5) ISDN uses existing telephone copper wires to send and receive which types of signals?

6) Which technology is usually an alternative when cable or DSL are not available?

7) What is the 16 Kbps digital line used for in an ISDN connection?

8) What is the typical download speed of a satellite broadband connection?

9) What is the maximum data rate for ISDN BRI?

10) Which device on a DSL connection requires a filter?

Cisco Systems, Inc. 2007 Page 1

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Worksheet/Student

8.12.2 Worksheet: Diagnose a Network Problem

(Student Technician Sheet)

Print and complete this worksheet.

Gather data from the customer to begin the troubleshooting process. Document the customer’s
problem in the work order below.

Company Name: Handford Insurance

Contact: J. Halle
Company Address: 1671 N. 52nd Ave. Work Order
Company Phone: 555-9991

Generating a New Ticket

Category Network Closure Code Status Open

Type Escalated Pending

ItemPending Until Date

Business Impacting? X Yes Ο No

Summary The customer is not able to connect to the network. Customer is not able to send or

receive email.

Case ID# Connection Type

Priority Environment

User Platform Windows XP

Problem Description Customer cannot access network folders. Customer cannot send or receive

e-mail. Customer was able to access the network yesterday______________________________

Problem Solution:

Cisco Systems, Inc. 2007 Page 1

IT Essentials: PC Hardware and Software v4.0 Chapter 8 – Worksheet/Student

8.12.2 Worksheet: Diagnose a Network Problem

(Student Customer Sheet)

Use the contact information and problem description below to report the following information to a
level-one technician:

Contact Information
Company Name: Handford Insurance
Contact: J. Halle
nd
Company Address: 1671 N. 52 Ave.
Company Phone: 555-9991

Problem Description
I am not able to connect to the network. I can log onto Windows, but I cannot get to my folders on
the network. I cannot get to the Internet either. Everything was fine yesterday because Johnny
was using my computer while I was at home sick, but now it does not work. In fact, my e-mail
does not work either. I tried to send e-mail, but it did not go anywhere. It just sits in my Outbox.
My friend said she sent me some e-mail this morning, but I do not have it. It just is not there.
What am I going to do? I have to get started on my work. My boss is going to be very upset. Can
you help me get to the network? And my files? And my e-mail?

(NOTE: Once you have given the level-one tech the problem description, use the Additional
Information to answer any follow up questions the technician may ask.)

Additional Information
• I am using Windows XP Pro.
• Cable connects me to the Internet.
• I am using a desktop computer.
• Everybody else in the office can access their files.
• Everybody else in the office can use e-mail.

Cisco Systems, Inc. 2007 Page 2