Professional Documents
Culture Documents
AWARDS
th
4 Deloitte Technology Fast 50 India 2008
program conducted by Deloitte Touche
Tohmatsu, Asia Pacific. Program initiated in
2005 recognizes the India’s fastest growing &
dynamic technology companies.
th
7 Deloitte Technology Fast 500 Asia Pacific
Ranking & CEO Survey 2008 – one of the
region’s most comprehensive & respected
rankings of fast-growing technology companies
in Asia Pacific region, including Australia,
China (Hong Kong), India, Japan, Korea,
Malaysia, New Zealand, Singapore, Taiwan &
Thailand.
MODULE – 2
€ Microsoft Certified System Associate [ MCSA]
€ Microsoft Certified Technology Specialist
a. Exchange Server 2007
€ Cisco Certified Network Associate [ CCNA ]
€ COMMUNICATION SKILLS SESSION
MODULE – 3
€ Microsoft Certified System Engineer [ MCSE]
€ Red Hat Linux Essentials
€ Red Hat Certified Engineer [ RHCE]
a. Linux System Administration
b. Linux Networking & Security Administration
€ COMMUNICATION SKILLS SESSION
MODULE – 4
€ Microsoft Certified Technology Specialist
a. SQL Server 2005
€ Cisco Certified Network Professional
a. Building Scalable Network – Routers
b. Building Multi layer Switched Network - Switching
€ Ethical Hacking
€ Infrastructure Management Services
€ Storage Management
€ COMMUNICATION SKILLS SESSION
SOFT
SKILL
PROGRAM
CONVERSATIONAL SKILLS
OBJECTIVE: Understand the importance as well as the barriers that effect our conversational
skills. Details on how effective Listening and Probing impact our communication skills, and how
it can help handle/resolve customer complains constructively.
DETAILS:
€ Importance of Communication in today's competitive environment
€ The Basic Model of a Communication Process
€ Techniques to communicate effectively: Listening, Probing, Rapport Building
€ Barriers that block the communication flow within an organization
€ Tips on how to resolve customer complains.
TIME MANAGEMENT
OBJECTIVE: Managing daily activities in terms of saving time & planning your day
constructively. Importance of time in terms of fulfilling commitments and meeting deadlines.
DETAILS:
€ Importance of time management
€ What are the various time wasters
€ Environmental factors that lead to time wasters
€ Tips to manage and consume your time productively
€ How managing your time lucratively can reduces stress
DETAILS:
€ Key concept about Personality
€ Personal Hygiene and Grooming skills
€ Developing a strong Self Image
€ Enhancing Self Worth and Self Esteem
€ Handling Group Discussions and Interviews
€ Steps to relationship Building
€ Cultivating the Habits of Successful People
€ Applying the ten Secrets of Success
€ Applying the Golden Principles of Happiness
€ Developing a Balanced Personal
STRESS MANAGEMENT
OBJECTIVE: How one can tackle stress at work, different types of stresses & how they affect
our work .
DETAILS:
€ What is stress
€ Factors that give rise to stress related disorders
€ Difference between positive and negative stress
€ Tips to handle work stress effectively
€ How managing stress improves job your performance
€ How it improves employee's overall health
T E AM B UI L DI NG
DETAILS:
€ What is team building and its importance in today's work trend.
€ Looking at the bigger picture and explaining ˜What is in it for them''.
€ Factors/barriers that effect team performance
€ How to effectively tackle these barriers
€ How clearly defined objectives and goals enhance team performance
ACCENT NEUTRALIZATION
OBJECTIVE: Details on how to improve one's tone, intonation, modulation with special focus on
pronunciation.
DETAILS:
€ Altering regional accents (MTI) to increase understanding for better customer interaction
The detailed estimated commercial for the training program are as given below.
6 A+ , N+ 4500 3300 50
______________________
With Warm Regards
SACHIN JUNEJA
MANAGER (Tech@gurukul)
A Unit of RT Outsourcing Services Limited
D- 158, Okhla Industrial Area Phase - I
New Delhi - 110 020 (India)
Phone: 91-11-46694177
Mobile : 0 98999 69523
E-Mail : sachin.juneja@rteservices.com
www.tech-gurukul.com, www.rteservices.com