AIRLINE MANAGEMENT SYSTEM

PROJECT QUALITY MANAGEMENT PLAN

Version <1.0>
<04/15/2013>

Quality Plan For AMS

Airline Management System

VERSION HISTORY

Version
#
1.0

Implemented
By
<Nisar Ahmad>

Revision
Date

Approved
By

<04/13/2013>

<Said Islam>

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Approval
Date
<04/16/2013

Reason
<In this version
describing the
complete detail with
easy way>

Airline Management System

TABLE OF CONTENTS
1 INTRODUCTION...........................................................................................................4
1.1
Purpose of The Project Quality Management Plan........................................4
2 PROJECT QUALITY MANAGEMENT OVERVIEW.....................................................4
2.1
Organization, Responsibilities, and Interfaces...............................................4
2.2
Tools, Environment, and Interfaces................................................................4
3 PROJECT QUALITY MANAGEMENT.........................................................................4
3.1
Quality Planning.............................................................................................4
3.1.1 Define Project Quality...............................................................................4
3.1.2 Measure Project Quality............................................................................4
3.2
Quality Assurance..........................................................................................5
3.2.1 Analyze Project Quality.............................................................................5
3.2.2 Improve Project Quality.............................................................................5
3.3
Quality Control...............................................................................................5
APPENDIX A: PROJECT QUALITY MANAGEMENT PLAN APPROVAL......................6
APPENDIX B: REFERENCES..........................................................................................7
APPENDIX C: KEY TERMS..............................................................................................8

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Airline Management System

INTRODUCTION
PURPOSE OF THE PROJECT QUALITY MANAGEMENT PLAN

1.1

The main purpose of the Project Quality Management plan is to ensure production of high
quality end software product according to the specific requirements stated. The Project Quality
Management plan of the Airline Reservation System establishes the goals, processes and
responsibilities required to ensure high quality and on-time delivery of the project.

2 PROJECT QUALITY MANAGEMENT OVERVIEW

ORGANIZATION, RESPONSIBILITIES, AND INTERFACES

2.1

Name
[Nisar Ahmad]
[Said Islam]
<M.Ibrahim>

Role
Project Manager
Quality assurance Manager
Analysist

TOOLS, ENVIRONMENT, AND INTERFACES

2.2

Tool

Description

Reviews

Taking info/reviews from the user at every beta release, will help to
improve product

[ C#]

< coding >

HTML]

Survey

Quality Responsibility
Interface quality
Product Quality
Requirement Quality

< coding>

Includes suggestions about featured product to be released.

PROJECT QUALITY MANAGEMENT

lay the framework for consistent performance throughout an airlines activities. This course
provides an introduction to QMS components and objectives so that you can establish quality
management practices within your operations.
Learn the key regulatory and operational requirements for designing and controlling an efficient
QMS, then practice your skills in process mapping, procedure writing and audit review through
practical exercises.

3.1

Sets high standards

Productivity and efficiency
Service performance
Customer satisfaction

QUALITY PLANNING

Mission critical system

Web security

Three roles in Quality Planning

Developer

Unit test is written before the code

ensure the code quality

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Airline Management System

Customer

On site customer

Acceptance tests

Rapid feedback

Ensure that the system meet requirement

Work with developer and customer to ensure the quality of functionality

delivered

QP

Communication

Frequent, short meeting

Frequent feedback by short term iteration.

Open workspaces

3.1.1 Define Project Quality

Costumer at first needed an interactive interface but later they changed it. We have to be
sure the colors we are using are not used by already working Airline Management &
Reservation System.

3.1.2 Measure Project Quality

We appointed a manager for interface to look over the developing team that they are
doing the right work as we dont want any problem to occur when the product is launched
he/she will be responsible for the problems occur in the interface he will be providing a
report in every week about the development done in the product. The manger also takes
the responsibilities for the upcoming error and to find the solution for handling the required
error.

3.2

QUALITY ASSURANCE

The Quality System provides for a Quality Assurance (QA) that contains all planned and
systematic actions to provide confidence that all operations and maintenance are conducted all
applicable requirements, standards and operational procedures. The primary purpose of the
Quality Assurance is to ensure effective implementation of the Quality System, keeping under
control relevant activities in order to monitor:
Fulfillment of applicable Authority requirements ( ECAA);
Achievement of expected standards.

3.2.1 Analyze Project Quality

Periodical review committees (at least once per 6 months) chaired by the Quality Manager and
Safety Manager with Participation the Accountable Manager and the Nominated Post Holders,
are held to discuss Quality achievements and defaults. These meetings are programmed, at
least one every six months.
During the meeting, the following topics will be considered as a minimum:
Results of internal inspections and audits and other indicators, including non-conformity
reports.
Results of Authority inspections and audits, including non-conformity reports.
Significant issues from the quality assurance program.
Quality Control our team of 3 members will be maintaining the product through its life
to maintain its quality and working. And when an upgrade is required in the product it
will be done as the product has a upgradability feature.

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Airline Management System

Appendix A: Project Quality Management Plan Approval

The undersigned acknowledge they have reviewed the Airline Management System
Project Quality Management Plan and agree with the approach it presents. Changes to
this Project Quality Management Plan will be coordinated with and approved by the
undersigned or their designated representatives.

Signature:

Date:

Print Name:

Sana Shoukat

Title:

Supervisor

Role:

Check work (Instructor)

Signature:

Print Name:

Nisar Ahmad

Title:

Project Manager

Role:

Monitor and check (student)

Date:

04/13/2013

Date:

04/16/2013

Signature:

Print Name:

Said Islam

Title:

QA Manager

Role:

Ensure Quality product (student)

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Airline Management System

Appendix B: References
The following table summarizes the documents referenced in this document.
Document
Description
Location
Name and
Version
Airline
The purpose of the Quality C:/se6/software
Management
Managements Plan is to
quality/project/ quality
System
ensure the product
management plan
interface is up to the mark

Appendix C: Key Terms

The following table provides definitions for terms relevant to this document.
Term
AMS

Definition
Airline Management System

ECAA

Fulfillment of applicable Authority requirements

QA

Quality Assurance

QP

Quality Planning

QMS

Quality Management Systems

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