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IndusInd Bank

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SUMMER TRAINING PROJECT REPORT
ON
Deposit Schemes of IndusInd Bank

IndusInd Bank Limited
(Makes you feel richer)
















ACKNOWLEDGEMENT


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Summer Internship is a nurturing period which is indispensable for joining any company. On
the voyage of learning I came across many hurdles but each hurdle was a good experience for
me. At each step of my training, my mentor gave me full support which helped me in
carrying positive attitude whenever I faced any problem. Firstly, I take this opportunity to
thank Mr. Sandeep Sharma(Branch Manager of Indusind Bank, Jalandhar), who has always
stood by me and encouraged me to embark on the path of learning. I wish to convey my
special thanks to Mr. Gurminder Singh (Assistant Vice President NRI services Punjab), Mrs.
Mamta Mehta (Deputy Branch Manager), and all employees who have helped me directly or
indirectly in my difficulties at Indusind Bank Jalandhar India who have been a constant
source of inspiration and encouragement to me. I wish to express my deepest and most
sincere thanks to my Faculty Guide, Miss Avinash Kaur who have continuously guided me
throughout this project. Last but not the least I would like to thank my fellow management
trainees from Indusind Bank Jalandhar. By interacting with them, I was able to generate more
meaningful ideas that have enabled me to further complete this project. No words can
adequately express my overriding debt of gratitude to my parents whose support helps me in
all the way. Above all I shall thank my friends who constantly encouraged and blessed me so
as to enable me to do this work successfully.

Vikas Mahajan












PREFACE



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Theoretical knowledge without practical knowledge is of little value. In order to achieve
positive & concrete results along with theoretical concept the exposure of real life situation
existing in corporate is very much needed. To fulfill this need the management course has a
provision for the practical training program. I thank my institute to provide us such
opportunity having training period in our course so that students can have real feeling of
Organization life.
I took my summer training in INDUSIND BANK, Jalandhar. It was my fortune to get
training in very healthy atmosphere. I got ample opportunity to views the overall working of
the IndusInd bank. In the coming pages an attempt has been made to present a comprehensive
report is concerning different aspects.











Content Index Page no.
1 Acknowledgement_____________________________________________ 2

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2 Preface ______________________________________________________ 3
3 Executive summary____________________________________________ 5

4
CHAPTER-1
Deposit schemes______________________________________________ 8
5 Literature review_______________________________________________ 12

6
CHAPTER-2
Banking history/evaluation/private banks in India____________________ 14
7 Major banks__________________________________________________ 23
8 Growth rate_________________________________________________ 25
9 Profile ______________________________________________________ 25
10 Brief History_________________________________________________ 30
11 History of the company________________________________________ 31
12 Mission/vision/objective Achievements ____________________ ______ 35
13 Product range/deposit schemes_________________________________ 38
14 Statistical profile__________________________________________ 57
15 Financial statement/Future plans____ _ 62

16
CHAPTER-3
Research methodology________________________________________ 68

17
CHAPTER-4
Analysis and interpretation ____________________________________ 72

18
CHAPTER-5
Suggestions/conclusions/summary_______________________________ 78
19 Appendix __________________________________________________ 79
20 Bibliography ________________________________________________ 85












Executive Summary


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The financial services sector and capital markets have a significant influence on how
Economies develop, principally through their role in allocating financial capital between
different economic activities, as well as through their own operations, not only do banks
Manage their own financial and sustainability performance, they are in a position to influence
Socio-economic and environmental performance in client organizations and through their
Depositing strategies. In this report, we examine whether and how banks manage the
corporate economic impacts of their core deposits activities.

The aim of this research is to explore whether banks account for the types of economic
Impacts arising from their deposit activities. It asks who the real beneficiaries of banks
deposit activity and whether banks take this into account in their core business decisions.
Specifically, it questions how some banks understand their economic impacts and whether
and how this informed the development and delivery of deposit products and services.
Accountability and BSR have developed a methodology through which companies can begin
to articulate and account for the economic impacts of their business activities sitting,
employment, Procurement, product and service development and delivery, contribution to
taxes, investment And philanthropy.

This report focuses on the bank deposit sectors product Development and delivery business
function, and through this explores corporate understanding and accountability of banks. As
for all sectors, there is less data on product-related impacts than other for other aspects of
business activity, which is a critical impact area for banks.

This study explores whether and how banks understand and manage the economic impacts of
their products through product development, use and delivery of deposit products on the
communities that use them. This relates to both production-side economic impacts and
consumption side product-related economic impacts. Production-side impacts might include
the operations of bank branches, and might include employment, sourcing from local
suppliers and environmental impacts. While the impact of these activities is important, the
most significant economic impacts are likely to accrue to customers and the wider economy.
Consumption-side economic impacts relate directly to the access to finance debate, as well as
questions that have arisen from whom bank take deposits. Most attention on banks in this
area has focused on project finance for large and environmentally sensitive projects. Access
to finance refers to the lack of availability of finance to specific communities. These issues
have largely defined the corporate responsibility of banks in the eyes of some major
stakeholders.
This report explores how some banks understand and account for their economic contribution
to society. For some, economic impact management is already an important internal
management tool and stakeholder engagement platform. For others, the value of managing

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economic impact is clear, but the challenge is finding ways to do it. Ideally, corporate
management of economic impact allows company to better inform and engage stakeholders
on the broader debate on the role of the sector in society.

The report examines what sustainability principles and standards mainstream banks have
adopted around the world, and the extent to which those standards capture the most
significant potential economic impacts of bank lending. The report sets out some of the key
framework issues and players driving banks to consider sustainability issues.

Objective

The main objective of the study of the deposits schemes of the bank is to study what bank
provide to different type of customers as per their requirement in their deposits.
Because I was there in Everest Bank,Nepal for 6 weeks and I saw different type of customers
there.
Businessman, employees, nri, students, senior citizens, any many more.
Some want fixed deposits, some wants services, some want more transactions intra day, some
want that to pick cash and deliver cash to their home as per their want. So this main of my
study.
Significance
The significance of the study is that with this study I came to that what is actually going in
private sector banks and what is the difference in the services of private sector banks and
public sector banks. type of deposits and services and many more.






Scope


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The scope of this study which is conducted by me is krishnanagar,nepal.
The method used by me is pump late provided by bank and banks site




Recommdentations
There should be system like in forgien countries that employee on every counter can
deal with every customer, that is he can take deposit from him he cashed his cheque.
Bank should increase in number of branches in all over Nepal.
Number of ATM should be increased.
Number of employees for banking operation should be increased.
There should be more advertisement of the bank, because mostly people are not aware
about the name of the bank.
Bank should use some promotional strategies.
Area of the branch should be wide.












CHAPTER-1




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Project Objective
To study the deposit schemes of bank
Customers
Time becomes the most important aspect looked over by the customer with the changing life
style, especially if we talk about service industry, its importance increases by many folds and
same applies to advanced services regarding deposits schemes also. As soon as customer
walks down at the dealer points he doesnt wish to even waste a single minute to cashed a
cheque or for deposit money or withdraw with the Multi National banks entering in Indian
Markets.
Banks
Service industry requires a lot of customer focus as customer is also involved in the whole
process and needs a special attention as well as fast and quality services if they want to
remain in the market. So the same applies to the banking industry as the customer is very
choosy in selecting a bank and which can give him fast and better services as well as good
customer interactions is preferred. So the improvement of personalized banking, Internet
banking, mobile banking, phone banking, doorstep banking, will ensure that the customer
gets fast Service in banks. So a compressed turn around time will lead to better retention of
customer and will increase the goodwill of the bank.








Opening and operation of account
Any resident Indian in India can open accounts in single name or in joint names with
different options, for final disposal.
Photograph and KYC Compliance

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Nomination facility is available
Transfer of accounts from one branch to another branch is possible.
Safe Custody and automatic renewal of deposits are undertaken
Closure of Accounts
When the account is closed the amount is paid by cash or credited to the account of the
depositor. Repayment of deposits with maturity value above Rs.20,000/- shall be made by
credit to an account or by an account payee cheque (as per law).



Deposit Schemes

A deposit account is a current account, savings account, or other type of bank account, at a
banking institution that allows money to be deposited and withdrawn by the account holder.
These transactions are recorded on the bank's books, and the resulting balance is recorded as
a liability for the bank, and represent the amount owed by the bank to the customer. Some
banks charge a fee for this service, while others may pay the customer interest on the funds
deposited.








Major types
Savings accounts: Accounts maintained by retail banks that pay interest but can not be
used directly as money (for example, by writing a cheque). Although not as convenient to
use as checking accounts, these accounts let customers keep liquid assets while still
earning a monetary return.

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Money market deposit account: A deposit account with a relatively high rate of interest,
and short notice (or no notice) required for withdrawals. In the United States, it is a style
of instant access deposit subject to federal savings account regulations, such as a monthly
transaction limit.
Time deposit: A money deposit at a banking institution that cannot be withdrawn for a
preset fixed 'term' or period of time. When the term is over it can be withdrawn or it can
be rolled over for another term. Generally speaking, the longer the term the better the
yield on the money.
Current account: This account is mainly for business class people. The main benefit of
this account is that the account holder can make transactions in his/her account as many
time as he want. No limit on the transactions. Like is on saving account. And no interest
is provided on this account. Overdraft limit is also available on this account.
Flexi/ sweep account: Now after looking at the western countries of the deposits Indian
banks starts this account. On this account holder get the benefit of saving and fixed
account. In this account holder can specify to his bank that this much amount he want to
maintain in saving account and above that limit his money should be transferred to fixed
deposit account. But the main benefit of this account is that holder can withdraw any
money that want to withdraw. And this facility is not available in fixed deposit account.























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Legal framework of deposit scheme

Although restrictions placed on access depend upon the terms and conditions of the account
and the provider, the account holder retains rights to have their funds repaid on demand. The
customer may or may not be able to pay the funds in the account by cheque, internet banking,
or other channels depending on those provided by the bank and offered or activated in respect
of the account.
The banking terms "deposit" and "withdrawal" tend to obscure the economic substance and
legal essence of transactions in a deposit account. From a legal and financial accounting
standpoint, the term "deposit" is used by the banking industry in financial statements to
describe the liability owed by the bank to its depositor, and not the funds (whether cash or
checks) themselves, which are shown an asset of the bank. For example, a depositor opening
a checking account at a bank in the INDIA with RS.100 in currency surrenders legal title to
the RS.100 in cash, which becomes an liability of the bank. On the bank's books, the bank
debits its currency and coin on hand account for the RS.100 in cash, and credits a asset
account (called a deposit account, checking account, etc.) for an equal amount. ( double-entry
bookkeeping system.) In the audited financial statements of the bank, on the balance sheet,
the RS.100 in currency would be shown as an liability of the bank on the left side of the
balance sheet, and the deposit account would be shown as a asset owed by the bank to its
customer, on the right side of the balance sheet. The bank's financial statement reflects the
economic substance of the transaction -- which is the bank has actually borrowed RS.100
from its depositor and has contractually obliged itself to repay the customer according to the
terms of the demand deposit account agreement. To offset this deposit liability, the bank now
owns the actual, physical funds deposited, and shows those funds as an liability of the bank.
Typically, an account provider will not hold the entire sum in reserve, but will loan the
money at interest to other clients, in a process known as fractional-reserve banking. It is this
process which allows providers to pay out interest on deposits. By transferring the ownership
of deposits from one party to another, they can replace physical cash as a method of payment.
In fact, deposits account for most of the money supply in use today. For example, if a bank in
the INDIA makes a loan to a customer by depositing the loan proceeds in the customer's
checking account, the bank typically records this event by debiting an asset account on the
bank's books (called loans receivable or some similar name) and credits the deposit liability
or checking account of the customer on the bank's books. From an economic standpoint, the
bank has essentially created economic money (although obviously not legal tender). The
customer's checking account balance has no RUPEE bills in it, as a demand deposit account
is simply a liability owed by the bank to its customer. In this way, commercial banks are
allowed to increase the money supply. (without printing currency, or legal tender)


LTERATURE REVI EW

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Review of the Cash Ratio Deposit Scheme - Consultation on proposed
changes
The cash ratio deposit (CRD) scheme was placed on a statutory footing in the 1998 Bank of
England Act. Under its terms certain institutions authorized under the Financial Services and
Markets Act 2000 to accept sterling deposits (such as banks and building societies) place
non-interest bearing deposits at the Bank of England. The Bank of England invests these
deposits and the income earned is used to fund the costs of its monetary policy and financial
stability functions, which benefit sterling deposit takers.
As part of the last review of the cash ratio deposit scheme (which took place in 2003) the
Government made a commitment to conduct a further formal review at the latest in five years
time. The beginning of that review was announced by the Chief Secretary to the Treasury in a
written Ministerial statement on 14th May 2007. A public consultation, detailing the findings
of the review and its proposed changes to the CRD scheme, was launched in August 2007.
This consultation closed on 2nd November 2007.
Review of the Cash Ratio Deposit Scheme - Consultation on proposed changes is available
below in Adobe Acrobat Portable Document Format (PDF). If you do not have Adobe
Acrobat installed on your computer you can download the software free of charge from the
Adobe website . For alternative ways to read PDF documents and further information on
website accessibility visit the HM Treasury accessibility page .


















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Deposit Compensation Scheme Update

From 26 November 2008 all retail deposits are protected by the introduction of the Guernsey
Banking Deposit Compensation Scheme. The Scheme has been prepared rapidly in response
to recognition by the Commerce and Employment Department and the Policy Council of the
urgent need to introduce such a measure.
The key elements of the scheme are:
The scheme covers all individual retail depositors, wherever they live.The scheme provides
compensation of up to 50,000 per person per licensed bank, no matter how many accounts
they have with that bank.
The scheme will pay compensation within three months of a bank failure.
The scheme will be operated by an independent board which will be separate from both the
Guernsey Financial Services Commission and the States of Guernsey.
The maximum amount of compensation is capped at 100 million in any 5 year period.
The scheme will be funded by a combination of insurance and a levy on the banking industry
in the event of a bank failure, taxpayers funds will not be involved.
The scheme was developed by a technical working group which included representatives of
the Association of Guernsey Banks. Several of the proposals in the scheme are innovations
specifically suited to Guernseys diverse banking industry.
It provides an appropriate level of compensation to depositors but also ensures that the Banks
will have certainty about their potential liability.
The Department and the Policy Council are grateful to Deputy Charles Parkinson who
chaired a working group to bring these proposals to the States as quickly as possible. The
Department would also like to thank those members of the Association of Guernsey Banks
who gave up their valuable time to work with the Department on developing these proposals
and GFSC for their invaluable help and initial research.




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CHAPTER-2
HI STORY OF BANKI NG COMPANI ES
The bank is being used since long time. But there is not clear conception regarding its
beginning days. According to one view point in good old days Italiyan money lender were
known as Banechi or Banecheri because those people kept a special type of table to transact
their business called Banchi. Origin of the word bank belongs to the world Banchi or to the
greek word Banque. Both these words refers to same kind of banking. Casa De San Giorgio
was the first bank to be established in 1148. The first public sector bank Venice. It was
established in 1157.
The banking Companies Act, 1949 was passed to consolidate (combine) and amend he law
relating to banking companies. The need for this was felt owing partly to the abuse of powers
by persons controlling some banks and the absence of measures for safeguarding the interests
of depositors of banking companies in particular and partly to the economic interests of the
country in general.
It must, however be added that the provisions of the act are in addition to , and not ,save as
expressly provided , in derogation of the Companies Act , 1956 and any other law for the
time being in force (section 2). For instance, section11 (1) of the companies Act, 1956
which lays down that no company association or partnership consisting of more then persons
shall be formed for the purposes of carrying on the business of banking, unless it is registered
as a company, is still applicable, although there is no such provision in the Banking
Regulation Act, it must be added that the Act deals with banking companies and corporations
and does not purport to codify the law of banking. It is mainly a regulatory act, meant to
regulate the functioning of banking companies and corporations.





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EVOLUTI ON OF BANK

In modern age, Banking constitutes the fundamental basis of economic growth. The term
bank is being used since long time but there is no clear conception regarding its beginning.
According to some authorities, the word bank itself is derived from the words bancus or
banque, that is, a banch. The early banker failed his banco was broken up by the people.
Hence the word bank is originally derived from the German word bank meaning a joint
stock fund, In simple words, bank refers to an institution which accepts deposits from the
people, gives loans, creates credit and undertakes agency work.













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Banking structure in I NDI A



))) Banking in India originated in the last decades of the 18th century. The oldest bank in
existence in India is the State Bank of India, a government-owned bank that traces its origins
back to June 1806 and that is the largest commercial bank in the country. Central banking is
the responsibility of the Reserve Bank of India, which in 1935 formally took over these
responsibilities from the then Imperial Bank of India, relegating it to commercial banking
functions. After India's independence in 1947, the Reserve Bank was nationalized and given
broader powers. In 1969 the government nationalized the 14 largest commercial banks; the
government nationalized the six next largest in 1980.
))) Currently, India has 88 scheduled commercial banks (SCBs) - 27 public sector banks (that
is with the Government of India holding a stake), 31 private banks (these do not have
government stake; they may be publicly listed and traded on stock exchanges) and 38 foreign
banks. They have a combined network of over 53,000 branches and 17,000 ATMs.
According to a report by ICRA Limited, a rating agency, the public sector banks hold over 75
percent of total assets of the banking industry, with the private and foreign banks holding
18.2% and 6.5% respectively



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Early history of banking in I NDI A

))) Banking in India originated in the last decades of the 18th century. The first banks were
The General Bank of India which started in 1786, and the Bank of Hindustan, both of which
are now defunct. The oldest bank in existence in India is the State Bank of India, which
originated in the Bank of Calcutta in June 1806, which almost immediately became the Bank
of Bengal. This was one of the three presidency banks, the other two being the Bank of
Bombay and the Bank of Madras, all three of which were established under charters from the
British East India Company. For many years the Presidency banks acted as quasi-central
banks, as did their successors. The three banks merged in 1925 to form the Imperial Bank of
India, which, upon India's independence, became the State Bank of India.
))) Indian merchants in Calcutta established the Union Bank in 1839, but it failed in 1848 as a
consequence of the economic crisis of 1848-49. The Allahabad Bank, established in 1865 and
still functioning today, is the oldest Joint Stock bank in India. It was not the first though. That
honor belongs to the Bank of Upper India, which was established in 1863, and which
survived until 1913, when it failed, with some of its assets and liabilities being transferred to
the Alliance Bank of Simla.
))) When the American Civil War stopped the supply of cotton to Lancashire from the
Confederate States, promoters opened banks to finance trading in Indian cotton. With large
exposure to speculative ventures, most of the banks opened in India during that period failed.
The depositors lost money and lost interest in keeping deposits with banks. Subsequently,
banking in India remained the exclusive domain of Europeans for next several decades until
the beginning of the 20th century.
))) Foreign banks too started to arrive, particularly in Calcutta, in the 1860s. The Comptoire
d'Escompte de Paris opened a branch in Calcutta in 1860, and another in Bombay in 1862;
branches in Madras and Pondichery, then a French colony, followed. HSBC established itself
in Bengal in 1869. Calcutta was the most active trading port in India, mainly due to the trade
of the British Empire, and so became a banking center.









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The Bank of Bengal, which later became the State Bank of India.
))) The first entirely Indian joint stock bank was the Oudh Commercial Bank, established in
1881 in Faizabad. It failed in 1958. The next was the Punjab National Bank, established in
Lahore in 1895, which has survived to the present and is now one of the largest banks in
India.
))) Around the turn of the 20th Century, the Indian economy was passing through a relative
period of stability. Around five decades had elapsed since the Indian Mutiny, and the social,
industrial and other infrastructure had improved. Indians had established small banks, most of
which served particular ethnic and religious communities.
))) The presidency banks dominated banking in India but there were also some exchange
banks and a number of Indian joint stock banks. All these banks operated in different
segments of the economy. The exchange banks, mostly owned by Europeans, concentrated on
financing foreign trade. Indian joint stock banks were generally under capitalized and lacked
the experience and maturity to compete with the presidency and exchange banks. This
segmentation let Lord Curzon to observe,
))) The period between 1906 and 1911, saw the establishment of banks inspired by the
Swadeshi movement. The Swadeshi movement inspired local businessmen and political
figures to found banks of and for the Indian community. A number of banks established then
have survived to the present such as Bank of India, Corporation Bank, Indian Bank, Bank of
Baroda, Canara Bank and Central Bank of India.
))) The fervour of Swadeshi movement lead to establishing of many private banks in
Dakshina Kannada and Udupi district which were unified earlier and known by the name
South Canara ( South Kanara ) district. Four nationalised banks started in this district and
also a leading private sector bank. Hence undivided Dakshina Kannada district is known as
"Cradle of Indian Banking"






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From World War I to I ndependence

))) The period during the First World War (1914-1918) through the end of the Second World
War (1939-1945), and two years thereafter until the independence of India were challenging
for Indian banking. The years of the First World War were turbulent, and it took its toll with
banks simply collapsing despite the Indian economy gaining indirect boost due to war-related
economic activities. At least 94 banks in India failed between 1913 and 1918 as indicated in
the following table:
Years
Number of
banks
that failed
Authorized
capital
(Rs. Lakhs)
Paid-up
Capital
(Rs. Lakhs)
1913
12 274
35
1914
42 710
109
1915
11 56
5
1916
13 231
4
1917
9 76
25
1918
7 209
1











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Post-independence

))) The partition of India in 1947 adversely impacted the economies of Punjab and West
Bengal, paralyzing banking activities for months. India's independence marked the end of a
regime of the Laissez-faire for the Indian banking. The Government of India initiated
measures to play an active role in the economic life of the nation, and the Industrial Policy
Resolution adopted by the government in 1948 envisaged a mixed economy. This resulted
into greater involvement of the state in different segments of the economy including banking
and finance. The major steps to regulate banking included:
In 1948, the Reserve Bank of India, India's central banking authority, was nationalized, and it
became an institution owned by the Government of India.
In 1949, the Banking Regulation Act was enacted which empowered the Reserve Bank of
India (RBI) "to regulate, control, and inspect the banks in India."
The Banking Regulation Act also provided that no new bank or branch of an existing bank
could be opened without a license from the RBI, and no two banks could have common
directors.
However, despite these provisions, control and regulations, banks in India except the State
Bank of India, continued to be owned and operated by private persons. This changed with the
nationalization of major banks in India on 19 July, 1969.


Nationalization

))) By the 1960s, the Indian banking industry has become an important tool to facilitate the
development of the Indian economy. At the same time, it has emerged as a large employer,
and a debate has ensued about the possibility to nationalise the banking industry. Indira
Gandhi, the-then Prime Minister of India expressed the intention of the GOI in the annual
conference of the All India Congress Meeting in a paper entitled "Stray thoughts on Bank
Nationalization." The paper was received with positive enthusiasm. Thereafter, her move was
swift and sudden, and the GOI issued an ordinance and nationalised the 14 largest
commercial banks with effect from the midnight of July 19, 1969. Jayaprakash Narayan, a
national leader of India, described the step as a "masterstroke of political sagacity." Within
two weeks of the issue of the ordinance, the Parliament passed the Banking Companies
(Acquisition and Transfer of Undertaking) Bill, and it received the presidential approval on 9
August, 1969.

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A second dose of nationalization of 6 more commercial banks followed in 1980. The stated
reason for the nationalization was to give the government more control of credit delivery.
With the second dose of nationalization, the GOI controlled around 91% of the banking
business of India. Later on, in the year 1993, the government merged New Bank of India with
Punjab National Bank. It was the only merger between nationalized banks and resulted in the
reduction of the number of nationalised banks from 20 to 19. After this, until the 1990s, the
nationalised banks grew at a pace of around 4%, closer to the average growth rate of the
Indian economy.


Liberalisation

In the early 1990s, the then Narsimha Rao government embarked on a policy of
liberalization, licensing a small number of private banks. These came to be known as New
Generation tech-savvy banks, and included Global Trust Bank (the first of such new
generation banks to be set up), which later amalgamated with Oriental Bank of Commerce,
Axis Bank(earlier as UTI Bank), ICICI Bank and HDFC Bank. This move, along with the
rapid growth in the economy of India, revitalized the banking sector in India, which has seen
rapid growth with strong contribution from all the three sectors of banks, namely,
government banks, private banks and foreign banks.

Banks and their growth rate

: Private Banks growth in assets, deposits and advances vis--vis PSBs and foreign banks
is significantly higher over a period of five years between 2001-02 to 2005-06.
Private Banks recorded a compounded annual growth rate (CAGR) of 18.6% in total
assets while total deposits and advances grew 24.19% and 24.29%, respectively.
In the case of PSBs, the CAGR of total assets, deposits and advances was 10.92%,10.53%
and 17.04% respectively.
For foreign banks, total assets, deposits and advances grew at a CAGR of 16.09%, 16.2%
and 17.02% respectively.
The higher growth rates among private banks is partly explained by the base effect as
well as by the greater lending opportunities in the consumer loan segment, support by the
rapid roll-out of a pan-India branch network and equity infusionns to fund the growth,
Ananda Bhoumik, senior director, Fitch Ratings India said.
Indias largest private sector bank, ICICI bank showed a 19.15% CAGR of total assets as
against 38.76% CAGR of deposits and 25.45% CAGR of advances during the study
period.

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On the other hand SBI, the largest commercial bank also showed a 7.22% CAGR of total
assets as against 7.03% and 16.71% of deposits and advances respectively during the last
five years.
But Citibank N.A ,the largest foreign bank in terms of deposits showed a 16.16% CAGR
of total assets as against 12.86% and 16.52% of deposits and advances respectively
between 2001-02 to 2005-06.
In actual value terms, the total assets of 20 private sector banks steadily climbed up from
Rs 2,32,697 crore in 2001-02 to Rs 5,45,979 crore in 2005-06.
The total deposits of these private banks also steadily moved up from Rs 1,37,405 crore
to Rs 4,05,920 crore in the same period.
The total advances of these banks also saw a forward momentum from Rs 1,00,811 crore
in 2001-02 to Rs 2,99,033 crore in 2005-06.
Among the 20 private banks, the highest CAGR in total assets was seen in Kotak
Mahindra Bank (47.35%) followed by UTI Bank (28.19) and HDFC Bank (25.31%).
The total assets of Kotak Mahindra Bank steadily rose from 1464.63 crore in 2001-02 to
10,175.11 crore in 2005-06.Similarly in the case of foreign banks, the highest CAGR in
total assets was seen Barclays Bank (33.99%) and ABN Amro Bank NV (25.89%).






















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MAJ OR BANKS I N I NDI A
















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Allahabad Bank
ABN AMRO Bank
Bank Of America
Bank Of India
Barclays Bank PLC
Citibank
Hongkong Shanghai Banking Corporation Ltd(HSBC)
ICICI Bank Ltd
IDBI Bank Ltd
IndusInd Bank Ltd
Industrial Development Bank Of India
Punjab National Bank
Standard Chartered Bank
State Bank Of India
Canara Bank India
HDFC Bank India
Union Bank Of India
YES BANK India
Punjab and Sind Bank
Kotak Mahindra Bank
State Bank of Patiala
Oriental Bank of Commerce
Axis Bank
UCO Bank



















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New-age banks gain market share

Press Trust Of India / Mumbai March 13, 2008



Banks such as Federal Bank, South Indian Bank and City Union Bank are losing out in
market share to their new age counterparts in the private sector, said a study which also
named ICICI Bank and SBI as the best banks in their respective categories.

However, old-time private sector banks continue to fare better in the growth of net profits,
said research company Dun & Bradstreets report on Indias top banks.

The D&B report has found that public sector banks accounted for 74 per cent of total
deposits, 73 per cent of total advances and 64 per cent of aggregate net profits among the
scheduled commercial banks. On the other hand, the share of new age private sector banks
was in the range of 15-17 per cent, it said.

The D&B report said the annual growth rate of old-time private sector banks stood at 7.1 per
cent in assets, six per cent in deposits and 12 per cent in advances.

Banks such as Federal Bank, South Indian Bank, City Union Bank and Karnataka Bank are
old-time private sector banks, while ICICI Bank, HDFC Bank and Axis Bank are the new-age
banks.

New age private sector banks dominated the growth league tables with an average y-o-y
growth in assets at 38.7 per cent, deposits at 38.8 per cent and advances at 39.9 per cent, the
report said.

However, old-time private sector banks fared better in terms of profitability which stood at an
average 30 per cent.

The industry average growth was about 25 per cent for deposits and 31 per cent for advances,
the report said.

The report observed that Indian banking sector continues to remain fragmented, with the top
10 banks accounting for 65 per cent and about 40 banks sharing 27 per cent of the assets.

Fragmentation calls for consolidation, an issue that has not been addressed adequately in the
Indian banking industry, it said.

The study was carried out among 80 scheduled commercial banks, including 28 public sector

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banks, 23 private sector banks and 29 foreign banks.

Of this, the 37 banks listed on the stock exchanges reported a jump of 52 per cent in profits
compared to the previous corresponding period.

State Bank of India tops the list among the public sector banks, while ICICI Bank is the best
bank in the private sector.

Citibank stands out as the best foreign sector bank, but loses out to Standard Chartered Bank
in terms of profitability.

















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Profile

THE CORE EXECUTI VE TEAM OF I NDUSI ND BANK

Date of Establishment

1994
Market Cap Rs. 2908.65 crores (February 12, 2008)
Corporate Address 701/801 Solitaire Corporate Park, 167, Guru
Hargovindji Marg, Andheri (E), Mumbai - 400093,
Maharashtra, India
Branches India, UAE and UK
Management Team R. Seshasayee - Managing Director, Ashok Leyland
Ltd.
R. Sundararama - Former Managing Director of
SBI
T. Anantha Narayanan - Chartered Accountant and
Expert in Agriculture and Rural Economy
Dr. T. T. Ram Mohan - Professor, Finance &
Accounting, IIM, Ahmedabad
Pallavi Shroff - Practising Lawyer
Premchand Godha - M.D. of Ipca Laboratories Ltd.
Ajay Hinduja - Businessman
Sushil Chandra Tripathi - I.A.S (Retired), Advocate

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Ashok Kini - Former Managing Director of SBI
Romesh Sobti - Managing Director /CEO
Overview IndusInd Bank Ltd. is an ever growing and
technology paced bank using IBMs AS400-720
series hardware and Midas Kapiti software. It has
attained ISO 9001:2000 certification. The services
offered by the bank are ATMs, net banking, mobile
banking, phone banking, multi-city banking and
international debit cards. It indulges in corporate
banking, retail banking, treasury and foreign
exchange, investment banking, capital markets,
Non-Resident Indian (NRI) / high net worth
individual banking and information technology. It
has effectuated enterprise-wide risk management
system.
The bank launched its new branch in Tamil Nadu in
November 2007. The bank is treading towards
health, travel and home insurance products in
association with Cholamandalam MS and life
insurance products in association with AVIVA life
insurance.


















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Business Profile

IndusInd Bank (INDUSINDBK), a part of the Hinduja Group, was incorporated in 1994. It was
set up particularly to mobilize funds of the NRI community. As on March 31, 2007, the bank had
a network of 170 branches and 99 offsite ATMs spread over 141 geographical locations in 24
states and union territories.

Internationally, the bank has a representative office each in Dubai and London. The bank also
enjoys strategic alliances with Union National Bank, Abu Dhabi in the UAE and Doha Bank in
Qatar. These strategic alliances encompass a wide range of banking services, including deposit
accounts, remittance business, loans, wealth management advisory, distribution of third party
products, trade finance, global banking, and investment banking including corporate finance.

IndusInd Bank`s broad lines of business include Corporate Banking, Retail Banking, Treasury
and Foreign Exchange, Investment Banking, Capital Markets, Non-Resident Indian (NRI)/High
Net worth Individual (HNI) Banking, and (through a subsidiary) Information Technology.

The Bank provides multi-channel facilities including ATMs, net banking, mobile banking, phone
banking, multi-city banking and international debit cards. It was one of the first banks to become
a part of RBI`s real time gross settlement (RTGS) system. It has implemented an enterprise-wide
risk management system encompassing global best practices in the area of risk management with
help from KPMG. This has enabled the bank to remain in the forefront in complying with the
requirements of Basel II. It is the first bank in India to receive ISO 9001:2000 certification for its
corporate office and its entire network of branches.













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Brief History

The idea behind IndusInd Bank, named after the Indus Valley civilization, was conceived by Mr.
Srichand P. Hinduja, the head of the Hinduja Group. One of the first new-generation private
banks in India, IndusInd Bank was inaugurated in April 1994, Dr. Manmohan Singh, the present
Prime Minister of India, who was then the Finance Minister of the country. It was established
with the help of collective contributions from the NRI community, towards the economic and
social development of India.

The operations of IndusInd Bank were started with a capital base of Rs. 1,000 million. Of the
total 1,000 million, Rs. 600 million was raised through private placements by Indian Residents
and Rs. 400 million was contributed by Non-Resident Indians (NRIs). A decade after its
establishment i.e. in June 2004, IndusInd Bank was merged with Ashok Leyland Finance Ltd,
which was one of the largest leasing finance and hire purchase companies in India, at that time.
With this, the bank increased its customer base and geographical penetration.













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HI NDUJ A GROUP
The Hinduja Group was founded in 1914 by Parmanand Deepchand Hinduja, initially operating
in Mumbai, India, and setting up its first international operation in Iran in 1919. The headquarters
of the Group moved to Iran where it remained until 1979, when the Islamic Revolution forced it
to move to Europe. Srichand Hinduja and his brother Gopichand moved to London in 1979 to
develop their father's export business.
The Group is today headed by Srichand Hinduja, supported by his three brothers Gopichand,
Prakash & Ashok. It is involved in Banking & Finance, Energy (Oil & Power), Media, Telecom
& Technology.

Subsidiaries
The Hinduja Group incorporates:
Ashok Leyland
Gulf Oil
IndusInd Bank
Hinduja Bank
Hinduja Global Solutions (formerly named HTMT Global Solutions)
Hinduja Ventures
IndusInd Media and Communications Ltd.
Ennore Foundries
P D Hinduja Hospital
Ashok Leyland
The Hinduja Group bought into Ashok Leyland, Indias second largest HCV manufacturer
[1]
, in
1987. It was the Groups first foray into India.
The company has a large export market, including a 65% plus market share in Sri Lanka (in the
16 ton plus category) and also enjoys a similar market share in the bus segment in Dubai. During
2003-2005, the company executed an order of 3322 trucks for Iran under the UNs oil and food
programme, the largest ever in the Indian commercial vehicle industry.
The company is also a pioneer in CNG (Compressed Natural Gas) buses and special vehicles for
the armed forces, both of which have opened up additional export opportunities for the
company.The company currently produces 84,000 vehicles per annum, with a target of 100,000
vehicles for the year. A new vehicle assembly plant - a joint venture with Ras Al Khaimah
Investment Authority (RAKIA) is being prepared in the United Arab Emirates, which was

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projected to be onstream by March 2008.
The company is in the process of taking over the Detroit based "Defiance Testing & Engineering
Services" (DTE), which supplies major American car manufacturers.

Gulf Oil Corporation Ltd

The chemical hub of the Hinduja Group was strengthened by the merger of Gulf Oil India
Limited with IDL Industries Limited, which became effective from 1 January 2002. The merger
enabled the Hinduja Group to consolidate its position in the Indian chemical segment.
The Company currently has four major operating Divisions:
Commercial Explosives - handling explosives, detonators, explosive bonded metal clads and
special devices for defense and space applications. Has eight plants in India, its Hyderabad plant
being the largest detonator manufacturing facility in the world (192 million per annum). It is the
largest exporter of explosives and detonators to 21 countries, including the Philippines and
countries in South East Asia, North Africa, the Persian Gulf, the Middle East, and Southern
Europe.
Lubricants - lubricants, greases, and car accessories. Set up in 1993, and now the second largest
private sector lubricant oil manufacturer in India.
Mining and Infrastructure - undertakes large scale mining services in coal and iron ore, plus
services to the infrastructure sector such as underground metro railways and national highways.
Currently it is executing two large projects for Coal India Ltd. The Division has a major presence
in the iron ore mining sector where it is working in very large mines rich in iron ore.
Speciality Chemicals - manufactures active pharmaceutical ingredients, intermediates, and
finished forms such as tablets, capsules, injectibles and liquids. Also undertakes contract research
and development services. Manufacturing based in Hyderabad.
Gulf Oil International
Gulf Oil International, which operates from London offices, is one of the largest petroleum
companies and petroleum product traders in the world, operating in more than 83 countries
through a network of own companies, joint ventures, licensees, and distributors. It employs more
than 3000 people directly worldwide, with indirect employment touching more than 30,000. Its
main research centre is in Pittsburgh, USA, with most of its research activities being focused on
development of alternate fuels, including biodiesel made from waste and non-edible vegetable
oil.
It has filling stations in most countries in Europe, parts of South America, and Indonesia. It also
markets car batteries, car care products, vehicle air filters, lubrication machinery, and speciality
chemicals in many countries. The company operates its exclusive Gulf Express chain of car
service centres in Saudi Arabia and is planning to expand into Bahrain and other countries in the
Middle East. It is also reported to be considering setting up a base oil refinery in India and a

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chain of service stations.
Gulf Oil International is also one of the biggest petroleum product traders in the world, with a
large plant in China and expanding into the Middle East, Africa and the Asia Pacific Region,
with entries announced into Indonesia, Sri Lanka, and China, and massive expansion projects in
Dubai, Saudi Arabia and India.
Ennore Foundries
Hinduja foundries is a five decades old, professionally managed company catering to the casting
needs of the developing automobile OEMs in India. It has two manufacturing plants in operation
in Southern India. Around 30 % of the vehicles rolled out in India (cars, commercial vehicles and
tractors) have major castings supplied by the company. The company is setting up a state-of-the-
art foundry near Chennai to cater to international markets and to meet the increasing demand
from domestic customers. The company is also setting up a design centre to offer design
solutions related to castings required for engine development.
The company has been growing at the rate of around 42 % CAGR (Sales - 32 to 100 million $)
during the last 5 years (2002-3 to 2006-7) in line with the growth of new emerging India and
based on the projected growth of the auto components industry in India, has plans to grow at 35-
40% CAGR (Sales 100 to 250 million $) during the next 4 years.
Hinduja Global Solutions Ltd.
Hinduja Global Solutions Ltd. (formerly HTMT Global Solutions) commenced its IT operations
in 1993. It provides outsourcing solutions including Back office processing, contact center, and
Customized IT services to a global clientele comprising several Fortune 500 companies. Hinduja
Global Solutions began as an IT consulting firm specializing in providing solutions centered on a
mainframe platform, in partnership with IBM. In 1995, the company entered corporate training in
mainframes.
The company has over 9500 employees with offices in North America and London, and 19
delivery centers spread across Bangalore, Mysore, Mumbai, Chennai, Durgapur & Hyderabad in
India; Lyndhurst, Peoria, St Louis, Waterloo, and El Paso in the United States; Montreal in
Canada, Cyber City in Mauritius, and Manila in the Philippines.
The Contact Center & Back Office Services Division houses multiple international voice centers
& back office processing units for leading Health Insurance, Pharmaceuticals, Life Sciences,
Telecom, Banking & Financial Services, Consumer Electronics / Products, Technology,
Automotive, Government, Media & Entertainment, Energy & Utilities and Transportation &
Logistics companies.
HTMTs recent acquisitions have made the company into one of the top Business process
outsourcing (BPO) companies in India, with a customer base of over 65 clients and revenues of
US $ 130 million. It is also one of the very few companies headquartered in India with global
multiple delivery centers with a major presence in the US. Its Mauritius center supports the
French-speaking population, and its Texas center provides support in Spanish.


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P.D. Hinduja Hospital

The P.D. Hinduja Hospital is a modern multi-speciality tertiary care hospital with a medical
research center set up in collaboration with Massachusetts General Hospital (MGH), Boston. The
hospital has an inpatient capacity of over 350 beds including of 53 critical care beds in different
specialties. As a tertiary care hospital, it offers services covering investigations & diagnosis to
therapy, surgery, and post-operative care. It is the first tertiary care hospital to have been awarded
the prestigious ISO 9002 certification from KEMA, Netherlands, for Quality management
systems, and was recently awarded the prestigious "Golden Peacock Global Award" for
philanthropy in emerging economies (2006).
The hospital has treated over 1.5 million outpatients, and performed over a million surgeries and
over 7.5 million lab investigations. Its laboratory is the first hospital laboratory to be accredited
by the College of American Pathologists























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MISSION

The company aim to satisfy their customers through their offerings of contemporary
technological deposit schemes as per the demand of the customers. They will create a leadership
position in this field by growing faster than competition. They will achieve their goals of
customer satisfaction through product excellence and their growth objective through employee
motivation and prudent financial policies for investor satisfaction.



VISION



To be pro-active in assessing customer needs and to deliver quality products.
To grow as a leader ahead of the competition through internal performance achievements










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OBJECTIVE



Total consumer focus in all operational areas.
World class technology.
Faith in individual potential & respect for human values.
Encouraging innovation for constant improvement to achieve excellence in all functional
areas.




















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Recent Achievements

Business Today Best Bank Award - Indias Most Productive Bank
The Banking Technology Award - Outstanding Achiever of the Year 2005 Corporate
(Runner Up)

Mumbai, February 22, 2006: IndusInd Bank has just won two prestigious awards in quick
succession.

The Bank has been named Indias Most Productive Bank in the recently released survey
of banks in India, undertaken annually by Business Today and KPMG. And it has also won
the Banking Technology Award Outstanding Achiever of the Year 2005 Corporate
(Runner Up), an award instituted jointly by Indian Banks Association (IBA), Finacle
(Infosys) and TFCI (Trade Fair and Conference International), to honour outstanding
achievements in banking technology.
Bhaskar Ghose, Managing Director, IndusInd Bank comments, These two awards are
particularly pleasing to us, because these celebrate and corroborate two core characteristics
of IndusInd Bank lean, cost-effective operations and a strong focus on technology since
inception. It is indeed a privilege to be recognised for our efforts (that too from such credible
entities) and it is also good to know that the commitment and the sincerity of our employees
are being recognised in no uncertain terms.
KPMG collaborated with Business Today for the study on the best banks in India and the
analysis was carried out on the basis of data in the published Annual Reports of banks for
2004-05. Various parameters taken into account for deciding on the Productivity Award
included business per branch, operating profit per branch, business per employee, operating
profit per employee, cost income ratio, return on capital employed, etc., in all of which
IndusInd Bank has traditionally been very strong.
The technology award basically focused on aspects such as the demonstration of efficiency in
overall IT initiatives, implementation records, relevance of IT projects and its actual linkages
with business, etc. Several parameters were considered. Among these were IT Governance,
Deployment Strategy, Overall Development of IT Projects, Security Strategy, Cost and
Process Efficiencies Gained, Return on Investments, Cultural Transformation within IT
function, how IT is linked to overall Corporate Strategy, etc. The award for IndusInd Bank
recognises the systematic way in which the Bank has gone about its IT initiatives, through the
installation of a robust technology platform and then putting in place a host of customer-
centric projects as well as projects aimed at achieving regulatory compliance.






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Types of deposits in IndusInd Bank



















SAVING
NRI
CURRENT
FIXED DEPOSIT
PRIVELIGE
CLASSIC
NO FRILL
DEMAT
SWEEP
NRO
NRE

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Product range or deposits scheme
Of
IndusInd Bank

INDUS YOUNG SAVER

Specially designed to
build and secure your childs future


At IndusInd Bank, we understand your varied needs as a parent getting the best education
for your children,savings for their future, ensuring their good health and habits you always
wish you had the time and resources to give them the best they deserve.

As a Bank we feel a strong responsibility in securing your financial future not just by
offering you a portfolio of savings and investment solutions for your family, but by also
bringing to you a treasure-chest of knowledge-based solutions to help your children learn
smartly and sow the seeds of intellectual wealth.


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Knowledge is Wealth
Towards this end, we have tied-up with Educational Initiatives (EI), Indias leading
educational diagnostic tests provider for students in classes 3 to 10. EI is an educational
research and services organization working with more than 2 lakh school children annually,
providing strength/weakness analysis at a subject/skill level, benchmarking with other
students nationally and delivering online improvement programs that your child can avail of
as per his/her convenience and need.
For our privileged customers, IndusInd and EI bring the following attractive offers:

Free ASSET Online Test Skill-Based Diagnostic Test:
ASSET Online is a special test which helps students improve. Unlike regular tests which
merely try to find out how much a child can reproduce (or has memorized), this test measures
how well a student has understood concepts and gives detailed feedback on the same,
including comparisons with peers to help him/her improve. The test is available online and
can be taken by students of classes 3-10 in Maths, Science and English.

Special Discount of Mind spark - Digital Adaptive Learning Solution:
Mind spark is a computer based self-learning program that helps the child hone his/her skills
in Maths. Through an intelligent program logic, it allows each student to follow a learning
path that is based on his/her specific need- at a pace he/she is comfortable with. The
interactive interface ensures that the student learns actively by answering questions of
progressively increasing complexity levels and not by passively listening to someone, or
viewing ready-made solutions.








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REGULAR SAVINGS

IndusInd Bank extends Savings Bank Account with various facilities
Monthly Balance
Rs.5000/- in case of A class cities, Rs.3000/- in case of B class towns and Rs.1500/- in case of
C class towns

Multicity Operation
Customer would be able to operate the account from any of our branches directly

Statements
Statement of Accounts will be provided at quarterly intervals

Debit Card
International Debit Card will be issued to the customer at reasonable chargesAccess to 1700
ATMs under bilateral arrangements with free of charges

Internet Banking
Access to Internet banking is allowed free of charges

Standing Orders
Standing Orders and Balance orders will be activated at nominal charges








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INDUS EASY SAVINGS ACCOUNT

Indus Easy Savings Account No Frills Account

Indus Easy Savings Account is a facility to provide basic banking facilities to common
man without tedious processes and higher minimum balance. You may recommend
eligible potential customers to be a part of IndusInd Family through Indus Easy Savings
Account
Product Features:
>> Re.1/- to open account, as minimum balance
>> Free Internet Registration
>> ATM Card to operate at IndusInd Bank ATMs
>> Direct withdrawal facility weekly once
>> One cheque book issued per annum
>> Half yearly statements will be provided
>> NO Charges on non-maintenance of minimum Average Quarterly Balance
>> Free Training on Technology Banking








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DEMAT ACCOUNT

Shares are traditionally held in physical or paper form. This method has its own inherent
weaknesses like loss/theft of certificates, forged/fake certificates, cumbersome and time
consuming procedure for transfer of shares etc. Therefore, to eliminate these weaknesses,
a new system called Depository System was introduced in India after the enactment of the
Depositories Act 1996.

A depository system is a system, which holds your shares in the form of electronic
accounts in the same way a bank holds your money in a savings account.

Depository System provides the following advantages to an investor:

> Your shares cannot be lost or stolen or mutilated.
> You never need to doubt the genuineness of your shares i.e., whether they are forged or
fake.
> Share transactions like transfer; transmission etc. can be effected immediately.
> Transaction costs are usually lower than that in the physical segment.
> There is no risk of bad delivery.
> Bonus/Rights shares allotted to you will be immediately credited to your account.
> You will receive the statement of account of your transactions/holdings periodically.

.









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INDUSIND EDGE


BUSINESS ACCOUNT
One Account for your many business needs



Indus Edge Business Account

The Ideal Current Account for Your Business
IndusInd Bank understands the nature of your business needs and has tailored products
to meet them. This product will prove to be an ultimate value for money considering
that you will get loads of benefits against a nominal minimum balance requirement.

Anywhere Access

Payment Strength

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Payable At Par Cheques
Free Demand Drafts
Edge through Electronic Banking
Experience the power of express fund transfer through Real Time Gross Settlement
(RTGS) and National Electronic Funds Transfer (NEFT). As an Indus Edge customer,
RTGS and NEFT services are available to you free of cost, enabling funds transfer to
specified locations and branches of select banks.
Cash Withdrawal at Non-Home Location
Collection Strength
Anywhere Collection
Outstation Collection
Cash Deposit
Other Services
Doorstep Banking
IndusInd Doorstep Banking enables you to have cheques and cash picked up or
delivered from / to your doorstep on a daily basis or on call basis, at a time convenient
to you. How about that for saving time?!
Internet Banking (Indus net)
Phone Banking
Long Banking Hours
Mobile Banking and Alerts.
International Debit Card






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INDUS PRIME

TRUSTS, ASSOCIATIONS, SOCIETIES & CLUB

A Special Savings Account for Trusts, Associations, Societies and Clubs



Mutual Fund Investments

SCHEDULE OF CHARGES
Monthly ADB
1,00,000
Balance Non-Maintenance
Charge
Rs. 1,000 pm
Payments

Cheque Book (At Par)
Free
Cheque Transaction Based
Free
Fund Transfer (Within
IndusInd)
Free

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DD / PO (On IndusInd)
Free
DD (Correspondent Bank)
Free
DD (Non-Correspondent
Bank)
Rs 3/1000, min Rs.100 and max
Rs15,000
DD / PO Cancellation /
Duplicate(Only for IndusInd)
Rs. 100 per instrument
DD / PO Revalidation (For
IndusInd)
Rs. 50 per instrument
Cash Withdrawal (Home
Location)
Free
Cash Withdrawal (Non-Home
Location)
Rs. 1/1000
NEFT
Free
RTGS
Free
ECS Payments
Free
Collections
Local cheque/DD/PO (Home
Location)
Free
Local cheque/DD/PO (Non-
Home Location)
Free
Outstation Cheque on
IndusInd Location
Free
Outstation Cheque on non
IndusInd Location
Rs. 1/1000, min Rs. 50 and max
Rs. 150 per Instrument
Cash Deposit (Home
Location)
5 times of previous month ADB
free,thereafter Rs. 2/1000

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Cash Deposit (Non-Home
Location)
Rs. 2/1000, deposited
NEFT
Free
RTGS
Free
Doorstep Banking*
Cash Delivery / Pickup (Per
Call)
Till 2 lacs
Free once a day
2 - 5 lacs
Rs. 250
5 -10 lacs
Rs. 400
10 - 20 lacs
Rs. 800
20 - 50 lacs
Rs. 1,100
50 acs
Contact Branch
Cheque Pickup (On Call)
Free once a day
Others
ECS Return
Rs. 200
Cheque Return (Inward)
Rs. 250 per cheque
Cheque Return (Outward -
IndusInd Location)
Rs. 50
Cheque Return (Outward -
Outstation)
Rs.100 per cheque + Out of
pocket charges
Stop Payment (Single
Instrument)
Rs. 100

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Stop Payment (Cheque Series)
Rs. 150
Account Statement (e-
Statement) (Monthly)
Free
Account Statement (Physical)
Quarterly
Duplicate Statement / Ad hoc
Statement
Rs. 10 per page
Dormant Account
Free
Account Closure (Within 6
months)
Rs. 250
Account Closure (After 6
months)
Rs. 200


















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PREMIUM SAVING ACCOUNT

IndusInd Bank extends Premium Savings Bank Account with a number of facilities.

Quarterly Balance
Average Quarterly balance of Rs.25000/-

Multicity Operation
Personalized Multicity Cheque books will be issued to the account

Statements
Monthly statement of accounts will be available before 5th of succeeding month

Debit Card
International Debit Card with access to 1700 ATMs without any charges

Internet Banking
Available without any charges

Standing Orders
Standing Orders and Balance Orders will be executed free of charges

Demand Drafts
DDs and Pos will be issued free of charges, if it is not out of cash remittance

FIXED DEPOSIT
You have worked hard to earn your money. Now, let your money work hard to earn
for you with IndusInd Bank Fixed Deposits.




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The BENEFITS of fixing your deposits with IndusInd Bank

> Flexible range of tenures to suit your investment plans
> Choice of various Fixed Deposit schemes
> Interest payable monthly, quarterly, half yearly, annually or at maturity as per
your convenience
> Interest is payable by cheque or by credit to your Savings / Current account
> Competitive interest rates
> Nomination facility available
> Partial withdrawals permitted
> Auto Renewal facility
> Advances available against your deposits up to 75% of the deposit value
> Special rates for Senior Citizens
> The Recurring Deposit encourages savings and there is no TDS

Eligibility
IndusInd Bank Fixed Deposits can be opened by Individuals, HUFs, Sole
Proprietorships, Partnership Firms, Ltd. Companies, Guardians on behalf of
Minors, Societies, Clubs, Trusts and Associations.

Tenure
15 days up to 10 years.
Amount
> The initial minimum amount to invest is INR 10000.00
> There is no maximum amount.
> For Senior Citizens, the minimum amount is INR 50000.00







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I NDUS MONEY ACCOUNT
A cash back program for IndusInd bank customers
It is a unique cash back program for our customers, which rewards you for all types
of spending on your savings accounts;
Shoping and e-shoping
Utility bill payment and mobile top ups
Railway tickets and airline ticket payments
Investment into sip,stocks, etc
Transaction mode Money Back
cheque payment rs.2/- for every rs.500/-
for upto cumulative value of
o 20000/-p.m.
e-payment for mobile top-up rs. 5 for every
transaction,upto 5 tranaction p.m.
withdrawals @ indusund atm rs. 2 for every
tarnaction,upto 5 tranaction p.m.
Debit card purchase 20/-
E-registeations 3regn(1
st
month)




What is RTGS?
Real Time Gross Settlement (RTGS) System is set up, operated and maintained by
Reserve Bank of India to enable funds settlement on real-time basis across RTGS
enabled banks in the country. This is the fastest possible money transfer system
through the banking channel. The RTGS system is primarily for large value
transactions. The minimum amount to be remitted through RTGS is Rs.1 lakh.


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What is NEFT?
National Electronic Funds Transfer (NEFT) system is a nation wide funds transfer
system to facilitate transfer of funds from any NEFT enabled bank branch to any
other NEFT enabled bank branch. Funds transferred under NEFT will be credited to
the beneficiarys account on the same day and there is no minimum or maximum
amount for remittance through NEFT.
Non-Resident External (NRE) Rupee Account
As the name suggests these are repatriable Indian Rupee accounts which can be
maintained by Non Resident Indians being Indian Citizens as also foreign citizens
of Indian origin (other than citizens of Bangladesh & Pakistan ) in the form of
current , savings and / or deposit accounts .

NRIs are permitted to open these accounts through remittance from abroad.
Remittance from abroad could be through Wire Transfer, Bank Drafts, personal
cheques, International money order, travelers cheques, Currency, Drafts issued by
Exchange houses etc. Accounts can also be opened by funds transfer from any
existing non resident accounts i.e NRE / FCNR accounts maintained with any other
scheduled commercial Bank.

You can open current / savings/term /recurring/fixed deposits
Accounts are denominated in Indian Rupees
Joint accounts are permitted with other NRIs / PIOs only
Interest exempt from income tax in India
Principal amount and Interest are fully repatriable
Interest on the savings account is accrued on monthly minimum balance &
credited to the account on half-yearly basis
On term deposits, period vary from 1 Year to 3 years
Interest paid on maturity or quarterly basis as per customer's request
Statement issued on monthly basis or as per customers request or REGISTER
for E-Statement Services
Nomination facility available
Operation by residents under power of attorney available for local payments
and permitted investments. However, power of attorney holder cannot open or
close NRE accounts nor make gifts or facilitate loans..
Rupee loans against Deposits held in NRE accounts are available to account
holder as well as third party resident in India for specified purpose and subject
to specified conditions. .
Rupee loans are also available outside India for fund based/non fund based
facility for any bonafide purpose.

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Gifts made to close resident relatives are exempt from income tax liability
applicable in case of the recipient donee.
NRO- Non-Resident Ordinary Account:
Any person resident outside India including an NRIs who is a citizen of India or
a person of Indian origin residing outside India are permitted to open an NRO
account. The account can be funded through remittance from abroad or by
travellers cheques/currency notes while on visit to India or through Indian
Rupee funds
NRO account can be opened as savings/current/recurring/fixed deposit account.
Accounts are denominated in Indian Rupees
Investments are non-repatriable however remittance upto USD 1 million per
financial year calendar year is permitted provide certain applicable conditions
are fulfilled.
Joint accounts are permitted with Resident / Non-Resident Indians.
Fixed Deposits can be maintained for terms varying from 15 days to 10 years
Interest on Savings Account accrued on monthly minimum balance basis &
credited to the account half-yearly
Interest is repatriable subject to payment of tax
Statement issued on monthly basis or as per customer's request or Register for
E-Statement services
Nomination facility available .
Operation by residents under power of attorney available for local payments
and permitted investments. However, power of attorney holder cannot open or
close NRO accounts nor make gifts or facilitate loans.
Rupee loans in India can be granted to account holder and 3rd party against
security of these deposits.
Transfer is permissible in account holders other NRO accounts.
Interest is taxable in India at applicable rates.
Gifts made to close resident relatives are exempt from income tax liability
applicable in case of the recipient donee.







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SWEEP I N & SWEEP OUT DEPOSI T


IndusInd Bank offer Sweep out facility over a cut off limit in CA and SB
accounts. Similarly, the Term deposits would be closed and credited to the
CA/SB account (Sweep-in) as and when it is required, with minimum interest
loss to the customer

Minimum Deposit amount
Rs.10000/- SB
Rs.20000/-CA

Interest Rate
As applicable to Term deposits including Senior Citizen benefits

TDS in Interest
Applicable to the Term deposits

Deposit Tenor
7 days to 120 months

Documents required
> Application form
> Passport size photograph
> Proof of Residence
> Introduction

Features
Balance over Rs.10000/- in SB and Rs.20000/- in CA will be automatically
transferred to Term Deposit for a predetermined period, as per customers
instruction. In case of insufficient balance in the CA/SB account at any point
in time, required amount will be transferred to these accounts by breaking
deposits to the benefit of the customer

Loan facilities
95% of the deposit

Nomination facility

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Available
Premature Closure
Allowed





I NDUS I NVEST ACCOUNT
SYSTEMATIC INVESTMENT PLAN(SIP)
SI P- A time honoured investment option to create wealth
over a period of time With features similar to a recurring deposit.
Features of sip-
-Choice of investment amount pre decided by you
-choice of investment dates during the month
-choice of wide variety of scheme options available
-no lock- in- period(exit load may be applicable)
-invest through post dated cheque and auto debit
Target one crorelonger the easier
Longer the duration, smaller is the monthly investment amount required to reach
1crore
Note -The following table which is shown of interest rate is not sure- Indus
investment account is totally based on markets up and downs.
Wealth created by investing rs. 10000/-monthly over various time frame at various
rate of return
total 5yrs 10yrs 15yrs 20yrs
investment 6lac 12lac 18lac 24lac
rate of return
8% 7.34lac 18.13lac 33.98lac 57.27lac
12% 8.11lac 22.40lac 47.59lac 91.99lac

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15% 8.73lac 26.30lac 61.64lac 132.71lac
20% 9.87lac 34.43lac 95.55lac 247.62lac





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BALANCE SHEET
Mar ' 08 Mar ' 07 Mar ' 06 Mar ' 05
Sources of funds
Owner's fund
Equity share capital 320.00 320.00 290.51 290.51
Share application money 0.51 - - -
Preference share capital - - - -
Reserves & surplus 789.39 736.79 575.55 538.73
Loan funds
Secured loans - - - - -
Unsecured loans 19,037.42 17,644.80 15,006.30 13,114.28
Total 20,147.32 18,701.59 15,872.36 13,943.52
Uses of funds
Fixed assets
Gross block 969.93 675.07 617.89 571.49
Less : revaluation reserve 239.81 - - -
Less : accumulated depreciation 354.41 314.29 281.40 248.16
Net block 375.71 360.78 336.49 323.32
Capital work-in-progress 9.63 8.79 3.10 1.18
Investments 6,629.70 5,891.66 5,409.90 4,069.17
Net current assets
Current assets, loans &
advances
1,033.70 986.32 1,082.06 1,073.99
Less : current liabilities &
provisions
1,779.31 1,633.04 1,215.21 1,067.87
Total net current assets -745.61 -646.72 -133.15 6.12
Miscellaneous expenses not
written
- - - - -
Total 6,269.42 5,614.50 5,616.34
4,399.7
9




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PROFI T AND LOSS ACCOUNT



Mar '05 Mar '06 Mar '07 Mar '08

12 mths 12 mths 12 mths 12 mths 12 mths


Income
Interest Earned 1,134.39 1,188.28 1,500.25 1,920.23
Other Income 159.78 139.8 284.25 297.58
Total Income 1,294.17 1,328.08 1,784.50 2,217.81
Expenditure
Interest expended 718.89 873.19 1,228.85 1,579.86
Employee Cost 60.16 84.79 96.29 121.9
Selling and
Admin Expenses 51.53 94.9 150.28 173.18
Depreciation 44.87 35.99 34.09 40.16
Miscellaneous
Expenses 208.58 202.39 206.78 227.66
Preoperative Exp
Capitalised 0 0 0 0


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Operating
Expenses 240.45 320.61 399.88 463.1
Provisions &
Contingencies 124.69 97.46 87.56 99.8
Total Expenses 1,084.03 1,291.26 1,716.29 2,142.76

Mar '05 Mar '06 Mar '07 Mar '08


12 mths 12 mths 12 mths 12 mths
Net Profit for the
Year 210.15 36.82 68.22 75.05
Extraordionary
Items -4.63 0 -0.99 0
Profit brought
forward 0 0 0 0
Total 205.52 36.82 67.23 75.05
Preference
Dividend 0 0 0 0
Equity Dividend 52.26 0 19.19 19.19
Corporate
Dividend Tax 6.83 0 3.26 3.26
Per share data (annualised)
Earning Per Share
(Rs) 7.24 1.27 2.13 2.35

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Equity Dividend
(%) 18 0 6 6
Book Value (Rs) 28.56 29.83 33.04 34.69
Appropriations
Transfer to
Statutory
Reserves 65.62 -68.27 19.27 21
Transfer to Other
Reserves 0 0 0 0
Proposed
Dividend/Transfer
to Govt 59.09 0 22.45 22.45
Balance c/f to
Balance Sheet 80.81 105.09 25.5 31.6
Total 205.52 36.82 67.22 75.05




Analysis of balance sheet
Equity capital of the bank increasing year by year and its mean that bank
has Sound financial condition and bank has no secured loan and also no
preference Share capital. it means that people are liking to invest money
in this bank.
If we talk about the share price of the bank then it also give the
movement of Rs.2-3 on daily basis. Bank has very strong fixed asset
condition and also Increasing day by day.
Investment of the bank also increasing which means that bank is doing


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Some thing regarding opening of new branches in all over India.












Analysis of profit and loss account
Interest earned of the bank is increasing year by year. Employee cost is Also
increasing because bank is opening new branches in all over India.Net profit of the
bank is decreasing year by year, and bank is also Decreasing to distribute equity
dividend and earning per share is Also decreasing. This is because of this reason
that company is believing In self financing system that is why in the balance sheet
reserves and surplus Increasing year by year.








































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Balance sheet as at march 31,2009
Schedule as at 31.03.09
in000s
Capital and liabilities
Capital 1 355,19,21
Employee stock options outstanding 9 11,15,10
Reserves and surplus 2 1308,05,11
Deposits 3 22110,25,27
Borrowings 4 1856,45,53
Other liabilities and provisions 5 1983,58,03
Total 27614,68,25
Assets
Cash and balance with RBI 6 1190,78,98
Balance with banks and money at call 7 732,90,49
Investments 8 8083,40,55
Advances 9 15770,63,59
Fixed assets 10 623,19,34
Other assets 11 1213,75,30
Total 27614,68,25
Contingent liabilities 12 44299,17,33
Bills for collection 2937,73,35
Principles accounting policies 17
Notes on accounts 18
Profit and loss account for the year ended march 31,2009

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Schedule year ended31.03.09 in000s
Income
Interest earned 13 2309,47,44
Other income 14 456,25,35
Total 2765,72,79
Expenditure
Interest expended 15 1850,44,14
Operating expenses 16 547,03,41
Provisions and contingencies 219,91,36
Total 2617,38,91
Profit 148,33,88
Profit brought forward 242,99,07
Amount available for appropriations Total 391,32,95
Appropriations
Transfer to
a) Statutory reserves 37,08,47
b) Capital reserves 53,40,29
c) Investment reserves account 1,53,23
d) Dividend (proposed) 44,71,15
e) Corporate dividend tax 7,59,87
144,33,01
Balance transferred to balance sheet 246,99,94
Total 391,32,95
Earning per share 4.28


Analysis of balance sheet



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Analysis of profit and loss account
Interest earned increases in the 2009 as compared to 2008 and also other income
also increases. Expenditure also increases as compared to 2008 because that
increases in the number of branches of the bank all over INDIA. operating expense
also increases because when no. of branches increases then the staff to manage that
branches also increases so that is the reason. Different type of reserves also
increases weather it is statutory or weather it is capital or weather it is investment
reserves. Earning per share also increase as compared to 2008 from 2.35rs. To
4.28rs. and also we can say that when share prices of the bank also increases then
its means that people are showing interest in buying the shares of the bank that is
why the share prices are going high and the effect of market crash was also on the
share price of bank and now share of IndusInd Bank gave movement of rs.2-5 on
the daily basis.






Capital of the bank increases as compared to 2008 and reserves also increase as
compared to 2008 in 2009 because bank usually finance their investments from self
financing. Deposits with the bank also increases as compared to 2008 and also the
borrowings. Which means that bank is in good condition and does not face any
problem in borrowing money from outside.
Cash with RBI decreases as compared to 2008 because this is because of decrease
in the cash reserve ratio (c.r.r.) and balance with bank increase because with the
recession and there is no more change in the statutory liquidity ratio.
Fixed assets also increases and current assets also increases and also investments.








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Future plans of IndusInd Bank
Chennai, January 7:: INDUSIND Bank is actively considering the possibility of acquiring
branches as well as taking over the credit portfolios and lines of business of other banks.
The bank has also submitted a novel proposal to the Reserve Bank of India (RBI) f
complying with the mandatory dilution of promoters stake.
IndusInd Bank managing director Bhaskar Ghose told a select press briefing that The bank
is on an acquisition mood and will look at buying specific lines of business and credit
portfolios of other banks including depository services. We are also actively considering a
proposal to acquire specific branches of other banks especially those of foreign banks, he
said adding there are a couple of banks which are closing down their branches for reasons
like overlapping of branches and lack of business. We have opened talks with such banks and
are expecting to close deals with some of them soon. However, he refused to reveal the
names of these banks saying it was premature.





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I NDUSI ND BANK PLANS TO BUY ROYAL BANK OF SCOTLAND
The bank also plans to launch various products for its high-end customers. We are soon
coming up with wealth management products for our non resident Indian customers,
Ghose added.
IndusInd Bank has entered the race to buy the Indian operations of the
beleaguered Royal Bank of Scotland (RBS). Sources say IndusInd
Bank is looking at bidding for the retail and commercial banking
business of RBS. CNBC-TV18s Gopika Gopakumar reports.
Indusind Bank has thrown in the hat along with Kotak Mahindra Bank
to acquire the Indian operations of the ailing RBS. Theres a connection between the
two:
Romesh Sobti, IndusInd Banks current CEO and Managing Director was the former
CEO of ABN AMRO Bank (now known as RBS).
RBS stats
RBS is looking to sell its commercial and retail operations in India. What are RBS statistics?
As on March 31, 2008, it has deposits worth Rs 18,911.6 crore, assets worth Rs 36,617.1
crore, while its net profit stands at Rs 280.7 crore. RBS has 31 branches in India and employs
3,000 employees across retail, commercial, corporate banking divisions.



The Challenges
To provide top management employees of IndusInd Bank Ltd a secured, single,
comprehensive, consistent and web-enabled view of information and intelligence existing in
disparate systems across the enterprise.
To provide users different ways of looking at the same information scattered across systems
(Data "silos" throughout the organization).
To reduce the enormous amount of time currently being spent for regulatory reporting due to
heterogeneous systems
To reduce dependency on manual, error-prone processes and automating financial controls
processes such as data integration and report distribution to reduce the number of reports,
versions and touch points.
To enable integration of key information indicators from a merger of two subdivisions
following different lines of business and having their core information in diff systems with
completely different platforms and data formats.

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Business Benefits, Technical Differentiators
Reduced support and maintenance costs
Central control over information access and distribution
Improved customer service response
Improved end user productivity
Online availability of customer and business information to corporate and branch users
Single format is available for downloading, viewing and printing to customers and end
users
Real-time visibility into current data
Personalized for different users
Finance departments are prepared for period closes
Improved efficiency for speed and resource optimization
Cached content delivery-no user hitting any operational databases directly












RESEARCH METHODOLOGY
Step1:
Program Planning

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CHAPTER-3

RESEARCH METHODOLOGY

This chapter describes the methodology of the study. This project is based on information
collected from primary sources. After the detailed study, an attempt has been made to present
comprehensive analysis of deposit account used by the customers of the bank. The data had
been used to cover various aspects consumers preference and customers satisfaction
regarding deposit account in the bank . In collecting requisite data and information regarding
the topic selected, I went to the customers of Everest bank ,Nepal and collected the data.
Survey design:
The study is a cross sectional study because the data were collected at a single point of time.
For the purpose of present study a related sample of population was selected on the basis of
convenience.

Sample Size and Design:
A sample of 20 people was taken on the basis of convenience. The actual consumers were
contacted on the basis of random sampling.

Research Period:
Research work is only carried for 6 weeks.

Research Instrument:
This work is carried out through self-administered questionnaires. The questions included
were open ended, dichotomous and offered multiple choices.








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Data Collection:
The data, which is collected for the purpose of study, is divided into 2 bases:
Primary Source: The primary data comprises information survey of Comparative study of
consumer behavior towards deposit scheme of Everest Bank. The data has been collected
directly from respondent with the help of structured questionnaires.
Secondary Source: The secondary data was collected from internet, annual report of bank
and the pump late provided by the bank.


Secondary data is used in this study.
This study is unstructured because it was not possible to have structured questionnaire
owing to the nature of study.
Certain project related information is also collected with the help of staff of the company
and verbal communication.


Sample design:-
Project was assigned to me by bank itself.
Time Duration:-
This project work was undertaken for duration of 6 weeks.

Sources Used:-
Internet website.
Books of Banking Information
BANKS Balance sheet.
BANKS Brusher.
This chapter is about information sources used to make project. Chapter provides information
about Research Methods used by me during summer training program to prepare this project
report.
Information collected for this project is from most reliable and best possible means
available to me during my training course .it is all about to take deposit from customer
and provide him services as fast as possible.

Limitations
In attempt to make this project authentic and reliable, every possible aspect of the topic was
kept in mind. Nevertheless, despite of fact constraints were at play during the formulation of
this project. The main limitations are as follows:
Main limitation of deposits schemes is that from the point of view of income tax department
is that the holder of the account when make a fixed deposit in the bank with Rs. 2lac and got
rate of interest of 7.5% for one year. With this his annual income from interest is Rs. 15000.

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But instead of this bank or the relationship officers of the bank gave suggestion that how
account holder can save tax.
The account holder can make fixed deposits in 2 parts 1lac-1lac and can save tax, so this is
the main limitation of the deposits schemes.
Due to limitation of time only few people were selected for the study. So the sample
of consumers was not enough to generalize the findings of the study.
The main source of data for the study was primary data with the help of self-
administered questionnaires. Hence, the chances of unbiased information are less.
People were hesitant to disclose the true facts.
















CHAPTER-4
DATE PRESENTATI ON AND ANALAYSI S

GRAPH FOR THE PERSONS HAS ACCOUNT IN INDUSIND BANK OR NOT


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I had asked question from 20 people resident of jalandhar, regular visitors in IndusInd bank.
In my 1
st
question all the customers has account In the IndusInd bank.

GRAPH SHOWING THAT CUSTOMERS HAVE WHICH ACCOUNT

10 persons has saving account, 3 has current account, 1 has nri account, 1 has f.d.




GRAPH SHOWING THE TIME PERIOD OF ACCONT

0%
20%
40%
60%
80%
100%
yes no
saving
current
nri
any other

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7 persons has started their account from less than one year, 8 customers from above 5 years
And 2 from 3-5 years, and 3 from 1-3 years.

GRAPH SHOWING THE WORK OF CUSTOMERS

3 are businessman, 8 are employees,2 students, 7 has any other occupation.



GRAPH SHOWING THE ANNUAL INCOME OF THE CUSTOMER
less than 1 year
1-3 year
3-5year
above 5
0
1
2
3
4
5
6
7
8
9
businessman employee student any other

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1-2 lac 5 customers, 2-3 lac 6 customers , 3-above 9 customers.

GRAPH SHOWING THAT HOW MUCH BALANCE CUSTOMERS MAINTAIN

0-2500 8 customers, 2500-5000 6 customers, 5000-above 6.









GRAPH SHOWING THE CUSTOMER RESPONSE REGARDING DEALING OF STAFF
0
5
10
1lac-2lac
2lac-3lac
3lac-above
5-10
0-5
Series 1
Series 2
Series 3
0
2
4
6
8
0-2500
2500-5000
5000-above

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What do you want in current account?
0
1
2
3
4
5
6
7
8
9
highly disagree disagree netural agree highly agree

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6-cheque alert on mobile,6 home banking, 9- overdraft facility
What do you want in saving account?


6-demat account,8-recurring,6-sweep account





Do you want e-statement of your account on your e-id?
0
5
10
cheque alert home
banking
overdraft
facility
0
1
2
3
4
5
6
7
8
demat recurring sweeep

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2-no and rest 18-yes
Are you aware with RTGS/NEFT?

11-NO, 9-YES







CHAPTER-5
yes
no
YES
NO

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Summary
On the whole I would like to summarize my whole of the project that the deposit schemes of
the IndusInd bank are very good. The schemes are of that kind that a businessman can
maintain his account over here and also a laborer can maintain his account here. bank has
account for NRI- (NRO and NRE)persons and for a student- no frill account in which they
provide free atm, free first cheque book, internet banking, mobile banking, phone banking.
Bank has account which starts from rs.2500 that is Indus classic. From 5000 Indus privilege.
Society/TRUST zero balance account. Current account with exelent facilities. Fixed deposit
with very good rate of interest. Demat account for online share purchasing. Young saver
account for children. Indus money for long term investment purpose. Sweep account for
taking the benefits of both saving and fixed deposit at the same time in one account.

Conclusions
The first of all I would like to say that the time that I had spend in IndusInd bank will always
be in my mind because in my training period I came to know that how a private bank provide
service to customer really mind blowing, amazing. Weather it is about dealing with
customers, timing every thing. Even I dont have words to explain the service and dealing of
IndusInd bank
I have my account in bank (Public sector bank).They dont even talk In a good manner with a
customer. When I gone to bank for open account over there in my hometown then a clerk said
to me that, why you are here? Why you want to keep youre your account over here?Do you
already have account in any bank- then I said yes I had in ICICI. He replied then go to that
bank we dont need account; we dont had much time to deal with customers. So at last I
want to say that service is exelent here, dealing is also exelent, and deposit schemes are
amazing.
Recommendation/suggestions
There should be system like in forgien countries that employee on every counter can
deal with every customer, that is he can take deposit from him he cashed his cheque.
Bank should increase in number of branches in all over India.
Number of ATM should be increased.
Number of employees for banking operation should be increased.
There should be more advertisement of the bank, because mostly people are not aware
about the name of the bank.
Bank should use some promotional strategies.
Area of the branch should be wide.


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APPENDI X









QUESTIONNAIRE

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DEPOSITS SCHEMES OF INDUSIND BANK

I, AKSHAY AGARWAL student of MBAIV Semester at Galgotia Institute Of Managemenet And
Technology, Greater noida is conducting a research on topic DEPOSIT SCHEMES OF INDUSIND
BANK . Kindly help me to gather the information by sparing your 10-15 minutes for filling the
questionnaire. I will be very thankful. I assure you that the information will be kept confidential.
DEMOGRAPHIC PROFILE
NAME: __________________________
AGE: 20-25 25-30 30-35
35-40 40-45 Above 45
GENDER: Male Female
QUALIFICATION:
MONTHLY INCOME: 10000-20000
20000-30000
30000-40000
40000-ABOVE
CONTACT NO.
ADDRESS

















Que 1 Do you have account in this bank?

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Yes
No


Que 2 Which type of account do you have?
Saving
Current
Nri account
Any other plz... Specify

Que 3 For how long do you have been account in this bank?
Less than one year
One to three year
Three to five
Above five

Que 4 What is your occupation?
Businessman
Employee
Student
o Any other plz... Specify_____________

Que 5 What is your annual income?
100000-200000
200000-300000

300000-above



Que 6 How much money do you want to invest in the bank?
0-2500
2500-5000
5000-above

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Que7 Do you have account in any other bank?
If have, please specified__________________________

Que 8 Are you satisfied with the services provided by this
Yes
No If not please specify____________________________

Que9 Do you want to avail services of any other account in our bank if yes then specify
the name of the account..
________________________________________


Que 10 Are u aware with RTGS/NEFT services of the bank?
Yes
No

Que 11 what do you want in current account?
Cheque alert on mobile
Home banking facility
Overdraft facility
Que 12 what do you want in saving account?
Demat account facility
Sweep account facility
Recurring facility











Que 13 Do you want advanced technological features in your account.

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Like internet banking
Mobile banking
Phone banking
Personalized banking
Home banking facility
Ans- Yes
No
Que 14 Do you want that a call is made to you when a cheque has come for payment in
bank from your account(from third party)?
Yes
No


Que 15 Do you want monthly statement of your account on your e-mail id?
Yes
No



Que 16 Why do you prefer this bank?
Good services
Atm facility
With in your reach
Any other plz... Specify..

Que 17 What attracted you to open account in this bank?
Fame of the bank
Location
Good services



Que 18 Dealing of Staff is good

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Response

Highly disagree
Disagree
Neutral
Agree
Highly agree




Rate of Return in case of INDUS MONEY
total 5yrs 10yrs 15yrs 20yrs
investment 6lac 12lac 18lac 24lac
rate of return
8% 7.34lac 18.13lac 33.98lac 57.27lac
12% 8.11lac 22.40lac 47.59lac 91.99lac
15% 8.73lac 26.30lac 61.64lac 132.71lac
20% 9.87lac 34.43lac 95.55lac 247.62lac










FINANCIAL PERFORMANC E OF IndusInd Bank


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IndusInd Bank Q3 Net Profit at Rs. 45.06 crore, up by 80 %
Non Interest Income to Total revenues at 53%
Other Income up by 79%
Net NPA down by 112 bps at 1.30 %

Performance Highlights at a glance:

Q3 Q3 YoY (%) 9month 9month YoY (%)
Fy08 Fy09 Growth Fy08 Fy09 Growth

Net Profit (Rs crore) 25.04 45.06 80 60. 60 97. 82 61
Operating Profit (Rs crore) 64.96 104.00 60 144.91 216.96 50
NII (Rs crore) 89.78 116.58 30 213.84 314.76 47
Other Income 74.31 133.07 79 222.13 286.93 29
Net NPA 2.42% 1.30% 112 bps

Performance highlights for the quarter ended December 31, 2008 are:
Net Interest Income (NII) was Rs 116.58 crore as compared to Rs 89.78 crore in
the corresponding quarter of the previous year, registering a robust growth of
30%.
Operating Profit for the quarter was Rs 104 crore as against Rs 64.96 crore in the
corresponding quarter of the previous year, up 60% YoY. The Operating Profit
sequentially moved from Rs. 67.09 crores to Rs. 104 crore, thereby registering a
significant rise of 55%
Net Profit for the quarter was Rs 45.06 crore as against Rs 25.04 crore in the
corresponding quarter of the previous year up by 80% YoY. Sequentially, Net
Profit up by 34%, with an increase from Rs.33.66 crore to Rs. 45.06 crore.

Net Interest Margin (NIM) for the current quarter was 1.95% as against 1.74% in
the corresponding quarter of the previous year. Post amortization, the same works
out to 1.81 % as against 1.57%
Capital Adequacy Ratio as on December 31, 2008 was 12.40 % as against 12.04%
at the end of December 31, 2007.
Other Income grew by 79%

Performance highlights for the 9-month period ended December 31, 2008 are:
Net Interest Income (NII) was Rs. 314.76 crore as compared to Rs 213.84 crore in
the corresponding period of the previous year, up 47%.
Operating Profit for the 9-month period ended December 31, 2008 was Rs 216.96
crore as against Rs 144.91 crore in the corresponding period of the previous year,
up 50 %.`


Net Profit for the 9-month period ended December 31, 2008 was Rs 97.82 crore
as against Rs 60.60 crore in the corresponding period of the previous year, up
61%.
The CASA (Current Accounts-Savings Accounts) ratio improved to 18.39%
As on December 31, 2008 the total Advances were at Rs 14383 crore and total
Deposits were at Rs 20634 crore

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Commenting on the performance, Mr. Romesh Sobti, MD & CEO, IndusInd Bank
said, For 3 Quarters running now, the Bank has registered robust growth under all heads
and I am confident that we are on track for achieving our business goals as outlined in the
beginning of this financial year.
Adding further, he said, We witnessed positive developments during this Quarter which
have placed us in growth trajectory even during difficult market conditions. On our NPA
side, there have been remedial interventions which brought down our Net NPA ratio
significantly to 1.30% from 2.42% in the corresponding Quarter of the previous year.
Our Consumer Banking Division has introduced an array of new products to capitalize on
new relationships and is confident of delivering superior banking experience to our
customers. We have also commenced the branch refurbishment program that will
significantly alter the ambience and customer experience at our branches. We are also set
to expand our footprint across the country, based on the authorizations received from the
Reserve Bank of India to expand our Banks network by 30 new branches, 50 new offsite
ATMs and 6 mobile ATMs.

At the commencement of the financial year the Bank had set the target of hiring
approximately 1300 new recruits at all the levels. Till now the Bank has successfully
added 1250 fresh recruits out of which 182 have been added in Q3 itself.
The new client acquisition program supported by a slew of new client and product
initiatives is going apace with over 3 lakh consumer and 800 corporates signed on.

About IndusInd Bank

IndusInd Bank Ltd. is one of the new-generation private-sector banks in India which
commenced its operations in 1994. The Bank currently has a network of 180 branches,
spread over 147 geographical locations in 28 states and union territories across the
country. The Bank also has a Representative Office each in Dubai and London.
The Bank is driven by state-of-the-art technology since its inception. It has multi-lateral
tie-ups with other banks providing access to more than 18000 ATMs for its customers. It
enjoys clearing bank status for both major stock exchanges - BSE and NSE - and three
major commodity exchanges in the country MCX, NCDEX, and NMCE. It also offers
DP facilities for stock and commodity segments.

IndusInd Bank has been awarded the highest A1+ rating for its Certificates of Deposit by
ICRA and the highest P1+ rating for its Fixed Deposits and Certificates of Deposit by
CRISIL.
In recent past, the Bank was awarded The Smart Workplace Award by Economic Times
in association with Acer and Intel for enhancing the productivity of the employees
through optimum use of resources as well as technology.





Business highlights 2008-09


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Total profit crossed Rs.37800 crores
Net profit up by 98% to Rs.148.34 crores
Net interest income up by 53% to Rs.459.03 crores
Fee and other income up by 53% to Rs.456.24 crores
Net N.P.A. at 1.14% as compared to 2.27% as on march 31,2008
Net worth moved to Rs. 1429 crores
Earning per share increased to Rs.4.28 from Rs.2.35
Capital adequacy ratio stood at 12.33% as against the minimum regulatory norm of
9%
Highest A1+rating for its certificate of deposit by ICRA and the highest P1+ratin for
its deposits and certificates of deposit by CRISIL
Dividend declared 12% up from 6%
Mandated as settlement banker for tea auctions at Kolkata, Siliguri
Bagged Economic times Acer Intel smart workplace award, in the financial services
category.
Share price of IndusInd Bank is around Rs.90 and there is a movement of 2-5Rs. In
the share price of IndusInd Bank now a days.




























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Bibliography

Company History information is available through following sources:
Official website of company: IndusIndbank.com


Units of company and their other details are available through:
Official site of company


Annual results and financial details are collected from:
Balance sheets of company
http://www.indusind.com/downloaddepositschemesrr
http://induswealth.indusind.com/mutualfund/website/nsc/index.asp
http://www.wikiinvest.com/index/bse_bankex(bsebk)
http://www.webindia123.com/finance/bank/fix/html
http://wwfhummel.cnchost.com/money_quiz.html
http://enwikipedia.org/wiki/banking_in_india
http://enwikipedia.org/wiki/deposit_account
http://enwikipedia.org/wiki/hinduja_group
http://enwikipedia.org/wiki/history_of_banking
www.hindujagroup.com
http://www.banknetindia.com/stock/bankex.html
Sharma.k.shashi, (2006), theories of banking, kalyani publications.
Businessinfo.com
Managementparadise.com
Hand Book Of Banking Information
Bank of India
Financeguru.com
Other bank sites
RBI guidelines(Google Search)
Wikipedia.com
Handbook of Banking Information by N.S.Toor 28
th
Edition.
Banking industry act,1949,GOVT. OF INDIA
Banker (JOURNAL FOR BANKS)

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