December 2007 ITSM Configuration Quick Start

Run the environment checker utility.

Review the compatibility matrix for the ITSM
applications you are installing. See
Click the
Support Login link, and then log in. Click the Product
Availability and Compatibility link. From this page,
click the BMC Remedy Product Compatibility link.
Review the installation prerequisites for the ITSM
applications you are installing.
Install the following software:
! AR System 7.0.01, patch 004 or later
! Backup the AR System database
! BMC Atrium Configuration Management
Database (CMDB)
! Approval Server and Assignment Engine
! Email Engine (if you want to use email notifications)
Activate the application licenses
Install the ITSM applications and the latest patches
For more information, see the BMC Remedy IT Service
Management 7.0.03 Installation Guide.
On the IT Home Page, click the Application
Administration Console link.
On the Standard Configuration tab, click the Create
button next to Step 4: People.
In the People form, click Select Template.
In the Person Template form, specify a user name and
login information.
(Optional) Enter additional information (such as email
address or telephone number) that you want for the
person you are creating.
Select the template you want to use, and click Select.
In the People form, click Add.
You can find more information in the Configuration
Guide:
! Company, Location, Site, Support Group, and People
Information are used to describe your organization and
the people within it. You can modify this information to
reflect your specific organizational structure. For
example, you may want to create an alias for the default
company, My Company. See Chapter 3, Standard
configuration, and Chapter 6, Company information
configuration.
! Category Information is used for assignment and
reporting. See Chapter 10, Product and operational
catalog information configuration
! Custom Configuration Tab items should be reviewed to
assure settings and configuration data are correct for
your installation. See Chapter 4, Custom configuration
! The Requester Console presents common requests for
IT services to end users. You can change the pre-
configured services shown in the console. See Chapter
18, Configuring the Requester Console.
BMC Service Request Management (SRM) replaces
the Requester Console for those organizations that use
SRM. For more information about SRM, see the BMC
ServiceRequest Management 2.0 Guidefor Administrators
and Users.
! Group assignments and routing orders are used to auto
assign requests to the appropriate support groups. You
can modify the pre-configured assignments or create
new assignments. See Chapter 12, Assignment
configuration.
The ITSM installation provides default configuration data to accelerate your implementation. The configuration data was created for a
single-tenancy (one customer or business unit) environment with two example sites and four example departments, which you can change.
One person with a login name of was created with the appropriate permissions to use any of the applications immediately after
installation. You can delete or rename this user (but not login ID), the sites, and departments.
When installing BMC Remedy Action Request System
(AR System) and one ITSM application, you need at least:
! : 7 GB ! : Dual 3 GHz
! : 2 GB
of disk space each
! : 4 GB
1000 MB of disk space
! AR System data file size
3000 MB, or higher
! AR System log file size
2048 MB, or higher
! AR System data file size
1000 MB, or higher
! AR System log file size
1000 MB, or higher
! AR System data file size
2000 MB
! AR System log file size
1000 MB
! AR System data file size
2000 MB, or higher for one
application; 4000 MB or
higher for all applications
! AR System log file size
2000 MB, or higher