ServiceHub Mobily

User Guide
V1.0
May 2014 May 2014
CORPORATE &TECHNOLOGY SERVICES
Nathalie Bourcier
Purpose
This presentation provides guidance on how to use the
ServiceHub Mobile application:
Installation Guide
Training Guide
Purpose
C&TS
Training Guide
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How to Install the application
Installation steps for Android:
1. Open the url received by SMS (https://portal.sita.aero/imobility)
2. Launch the Android link
3. Checkout the notification panel to see the download progress.
4. Once completed please launch the file as shown below (ServiceHubMobile.apk)
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5. Your security settings may have to be changed to authorize the installation of unknown
sources. In that case you may receive the below warning, Otherwise please go directly to step
#7
How to Install the application (contd)
6. In the security settings, please tick the "Unknown sources
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then acknowledge the above warning
7. Review the required access levels and click install.
How to Install the application (contd)
8. Launch the application
9. Accept the push notifications
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How to Install the application
Installation steps for iPhone:
1. Open the url received by SMS (https://portal.sita.aero/imobility)
2. Launch the iPhone link
3. Checkout the notification panel to see the download progress.
4. Once the installation is completed you will see the ServiceHub mobile icon on your device
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Once completed please launch the application by pressing on the ServiceHub icon
How to login
C&TS
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Main Screen Menu
List of Incidents
assigned to YOU
Allows you to
List of Incidents
assigned to
YOUR GROUP
Allows you to search for an
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Allows you to
create a NEW
incident
Notifications will get generated and
pushed.
User will receive all notifications once
he becomes available, again.
Allows you to search for an
incident
If you know the ID number
No notification will be generated for
the User. This is essentially a Sign-off
from Airpor!s".
Allows you to enable or #isable the
push notification
My Incidents
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List of Incidents assigned to YOU
My Groups Incidents
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List of Incidents assigned to YOUR GROUP
Incident Details
Incident Asset Activity
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How to create a new incident
This is a TEST
This is a new Incident.
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This is a new Incident.
anage urgently
Note : Summary is optional
and if left blank it will be
defaulted to first words of the
description so could be a way
to speed up the creation.
XS004112
85
How to create a new incident (contd)
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Affected End-User : You can
enter the first 3 letters then
press on GO
The system will prompt you
the corresponding affected
end-users
Ex : CX: then press GO
How to create a new incident (contd)
Assigne
d to
YOU
Assigned to
the DEFAULT
GROUP (but
no assignee)
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no assignee)
Take a
picture of the
impacted
asset
use an image
you already
have on your
mobile device
How to update an incident
C&TS
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Press this
button to
edit an
incident
Update incident menu
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Note : When setting status to Resolved : Resolution Code & Comment fields are
mandatory
When setting status to Concurrence Requested : Comment field is mandatory
Advanced search
Use to search for a particular
incident(s) by specifying
multiple search parameters.
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multiple search parameters.
Become available / unavailable
Example :
A field engineers starts his shift
as available so he receives the
push notifications.
Then he goes on a lunch break
and decides to set himself as
unavailable. During the time he
is set as unavailable he will not
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Notifications will get generated and pushed.
User will receive all notifications once he becomes
available.
is set as unavailable he will not
receive any push notifications.
After his lunch break, he sets him
back to available and then the
user will receive all the push
notifications that were sent while
he was unavailable
Location sign-out
No push notifications will be
sent to the user once he is
signed out
When the user will login back
to the application, he will NOT
receive the push notifications
that were sent during the
period he was signed out
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NO notification will be generated for the User.
This is essentially a Sign-off from Airport(s).
Example:
The user finishes his shift so
he signs out.
When he will start his new
shift one or 2 days after , all
the push notifications that
were sent while he was signed
out will never be sent ot the
user
Notification setting
Push Notification is made of :
Incident # , Priority, 7 first
characters of affected end-user, first
10 characters of Node
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Allows to enable or disable the push notification
Push notifications are sent on :
- Incident Creation
- Incident Update
10 characters of Node
Name<space>, Summary, Status