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Aagna
Corporate Services Pvt Ltd.,
We introduce our self as one of the
leading operators with a/c & non a/c
Cabs, tempo, bus operators.
Our varity of vehicles like Xylo, Indigo, Indica,
Sumo, Tempo Traveller with (Non A/c & A/c) ,
Mahindra van (Non a/c ) ,Maruti van ( 5 seater &
8 seater ) , hi-tech air bus 30,35,40,50,54 seater
a/c non a/c are available 24/7/365 days .
With a well organized ofce working for 24 hours,
365 days you can always rely on us for to drive
you to your dream destinations. Our well trained
and disciplined chauffeurs are always known to
render good service.
Aagna Corporate Services is an independent
staff transportation company with branches all
over Chennai . We have been operati ng
successfully with the sole aim of making
customers travel comfortable and memorable,
thus providing value for money. Our Staff
Transportation Company is recognized in the
market for our customer focused service.
QUALITY POLICY:
We share the vision of our clients by being
innovative and well informed in providing cost
efcient customized transport management
solutions, evaluating all feasible options,
continually striving to excel through commitment
and inter personal relationships to the complete
satisfaction of our clients.
Aagna Monitoring :
We monitor and reason out for missing any
employee en route.
Vehicles are efciently routed to bring in efciency
in the system.
We monitor cleanliness of the vehicles.
We monitor timely reporting at start points.
We efci entl y coordi nate repl acement of
vehicle/driver in case of emergencies.
We monitor & Restrict unauthorized usage of
vehicles & unauthorized passengers.
Log books are maintained to bring in orderliness.
We have an efcient system of vehicle requisition
and allocations accordingly.
Daily monitoring of KMs, hours and trips done.
We carry out surprise checks to monitor Rash
Driving, Punctuality, Safety & Unauthorized
usage.
We generate abnormal reports.
We provide 24x7 Service.
We have a large variety of vehicles.
We have well maintained vehicles & well groomed
drivers.
All our drivers carry mobile phones for easy
communications.
We provide rst - aid kits in all vehicles.
Accessories provided: Cassette player, Tinted
Glasses, Luxury Seats, Safety belts.
We train staffs to completely address the logistics
needs and provi de smoot h and efci ent
operational services within a short span of time at
your facility. We take the responsibility for
complete route mapping / MIS report / Vehicle
tracking etc.
Aagna Fleet
Corporate Staff Transport
Corporate Fleet Management
Aagna Administration
Aagna Attention
Other Services

Mahindra Xylo
Sumo
Tavera
Innova
Indica
Indigo
Tempo Traveller
48 Seater Bus
Aagna FLEET
Services
Provided
CORPORATE STAFF TRANSPORT
We are t he most pref erred corporat e eet
management service in Chennai. Aagna is
transparent and honest in its transaction with the
corporate.
We provide satisfaction to customers through
the following services:
Check- Point & Controls
Call Attended at Help Desk
Vehicle Health Check-up
Route Planning & Roistering
Will be responsible for the entire transport system
and ensure the smooth and error free operation
with the help of corporates facility manager.
Proper accounting system for bills (payments if any)
and receivables is ensured with all statutory
compliance and obligations.
Aagna corporate eet management removes your
hassle of day-to-day management of your eet,
whatever is your chosen method of vehicle
acquisition. Identify the most efcient solution for your
eet with help from our experienced team.
Aagna Tracking history performs one of the most vital
tasks when managing a eet as it can be used to
analyze costs and monitor trends in wear, neglect and
abuse of your equipment. And, historical information
can be the determining factor when deciding to keep
or retire a vehicle or a piece of equipment.
Aagna eet maintenance activities are performed on
your eet. The Fleet Maintenance Pro keeps a track
of all of the pertinent details. A preventive and repair
maintenance history is generated, listing all of the
maintenance performed on your equipment which
can include costs of PM, repairs, parts, labor, tax,
and more.
In addition, Aagna Fleet Maintenance Pro provides a
wealth of history reports that can be used to analyze
your history data over time to establish the
equipments cost effectiveness to your company.
Aagna specializes in staff pick-ups & drops across
the region as per the requirement & logistics of
corporate. You decide on your preferred method of
vehicle funding and our experienced team manages
and administrates your eet, providing seven
standard services for a xed monthly fee:
CORPORATE FLEET MANAGEMENT
PT ADMINISTRATION
Implementation
Analysis of vehicles due for termination and
renewal
Standard management reporting
Servicing, maintenance and repair
Service booking and driver communication
Maintenance management and authorization
Aagna Maintenance is available as either a
stand-alone service or can be combined with
any of our funding products and included
within your xed monthly payment. Our expert
team is available to handle any queries your
drivers may have, while our network is at your
disposal for service, maintenance and repairs.
Tracking repair & maintenance is just as
important as tracking preventive maintenance.
Keeping track and monitoring trends in repair
maintenance can help you decide whether to
continue with or dispose off a vehicle or a piece
of equipment. In addition to PM scheduling,
unexpected repairs that drivers encounter can
be logged and scheduled to be completed using
the repair scheduling utility.
The Aagna optional services cannot be availed
individually off the standard package. These are
suitable for businesses wanting to outsource
more of the management of their eet.
They have the following options:
Management of pool vehicles
Breakdown and recovery
Accident management
Fleet Maintenance
You can also outsource administrative functions
with our eet administration services. We can
help with management, MOT reminders, road
fund license renewal and recall notices, nes
and xed penalty management, and motor
insurance database management.
AAGNA ATTENTION
OTHER SERVICES
Our Client
SERVICE
SUPPORT
BPO
&
Non voice process can be a customer support,
technical support or sales process. As the name
suggests, in a non-voice process you dont talk to
the customer. Communication with the customer
is done through use of email and chat tools.
Interaction could be initiated either by a customer
or by an agent depending upon the type of
process (inbound/outbound).
Similarities between Voice and Non voice
Both voice and non-voice processes require
interaction with the customers
Calls, chat and emails need to be answered at the
earliest so that customer doesnt have to wait for
long
Customer satisfaction is of utmost importance in
both
Average handle time is an important metric in
both voice and non voice
Correct answer/resolution needs to be provided
VOICE
Phone Support
Speaking slower is recommended so that
customers can understand
Answer one call at a time
It is advisable not to sound scripted
Need to have good written and oral communication
NON VOICE
Chat and Email Support
Type fast so that customer doesnt have to wait for
long
Answer multiple chats or emails at a time
an use pre designed templates to answer
Need to have good written communication
Non Voice vs Back ofce
Non voice is different from back ofce. Non-voice
process is 100% client interaction while In back
ofce processes major task is to process client
transacti ons, data anal ysi s etc. Customer
interaction is not required or minimal. However
these days back ofce processes are commonly
referred as Non-voice processes.
Who can join a Non voice process
Non-voice process requires good communication
skills especially written communication. Candidates
who dont have excellent voice/accent can also
apply however their written communication needs
to be good. In non voice typing speed is also vital.
Look at a typical candidate prole required for a
Non-voice process as below:
Good communication skills
Good comprehension skills suitable for an
email/chat support
Under graduates/graduates with 0-3 years of
experience (Freshers can apply)
Good analytical and reasoning skills
Willing to work in rotational shifts
Basic understanding of computers
Good in typing (30 WPM) with 90% accuracy
Ability to handle multiple chats effectively with a
good typing speed.
Aagna Corporate Services Pvt Ltd.,
Rainbow Arcade Second Floor, 21-23A, Sir Thiyagaraya Road,
Pondy Bazaar, T.Nagar, Chennai - 600 017 | Email : info@aagna.co

Group Of Companies
Aagna Corporate Services | Aagna Business Solutions
Aagna Logistics | Aagna Infotech

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