Mark Zovne Cell: (602) 796-5995

15405 N. 7
th
Dr., Phoenix, AZ 85023 Email: mzovne@asu.edu
EDUCATION
Bachelor of Science, Computer Information Systems

3.77 GPA
Deans List Fall 2013
Member of ASU Department of Information Systems Club (DISC)
Associate in Business, Special Requirement Computer Information Systems.
Paradise Valley Community College Phoenix, AZ June 2013
3.71 GPA (High Honors)
Honors Program Graduate
Relevant Courses
Computer Info. Systems Dev. I & II Networks/Distributed Systems Business Database Concepts
Electronic Commerce Strategy Organization & Management Leadership Enterprise Process Analysis & Design

Technical Skills
Tools: Visual Studio 2010 - 2013 SQL Server 2010 - 2013 Wamp Server FileZilla

Programming: C# Fundamentals SQL HTML 5, CSS JavaScript, PHP

Applications: MS Office Suite MS Visio Google Production Suite Sublime 2 Text Editor

Hardware Repair: 7 Years of Laptop/Desktop
Repair Knowledge
Board Level Repairs Data Recovery Networking/Cable Drops

PROFESSIONAL EXPERIENCE
IT RESOURCE MANAGEMENT OPERATIONS INTERN
APS PHOENIX, AZ MAY 2014 AUGUST 2014
Implemented C# data feed templates within Team Foundation Server to hasten data feed development.
Developed a directory copy application to ensure accurate data transfer.

COMPUTER REPAIR TECHNICIAN

Trained and managed employees in diagnostics, repair and testing of laptops/desktops.
Developed and implemented new organizational process and documentation to improve turnaround times.
Built long-term relationships with customers, fostering an environment of trust resulting in return business and revenue
generation.
Established a large network of reliable parts distributors to reduce waiting time for purchase and repairs.

LAPTOP REPAIR SPECIALIST
Involved with Maricopa Clear Path Program for young adults with disabilities, training interns in laptop repair skills to bolster
their job skills.
Performed motherboard level repairs, which enabled customers to avoid the purchase and transfer of data to a new laptop.
Created new intake process that dramatically reduced repair lag times.

STORE MANAGER

Utilized forecasting, bottom line, and ROI techniques in order to meet budget goals
Managed a team of five employees and successfully trained them to provide excellent customer service.
Reorganized warehouse holding $120,000 inventory to minimize theft and waste.
Arizona State University/W.P. Carey School of Business Tempe, AZ May 2015
START 2 FINISH COMPUTERS PHOENIX, AZ MARCH 2007- APRIL 2011
SIMPLY LAPTOPS PHOENIX, AZ JULY 2005 JANUARY 2007
LESLIES POOLS PHOENIX, AZ MAY 2001 JUNE 2005