STEVE CARTER, PMP

3222 Symphony Woods Drive

Charlotte, NC 22!"
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Strate.i+ Pro1e+t , Pro.ram 233i+e 4PM25 Mana.er with extensive experience in project / program
office leadership, program / project management, change management, and process improvement.
Passion for creating and leading project management offices that help organizations identify,
prioritize, initiate, manage, and track the most critical projects. Strong track record of collaboration,
creating effective partnerships across organizational lines, and establishing thought leadership
around shared organizational challenges. nalytical and process!oriented by nature, and
experienced at working at both the strategic and tactical levels of an initiative. "nown for being a
calming influence during stressful times, and for being a trustworthy, supportive leader of people.
AREAS 26 E7PERT8SE
Program #anagement $ollaborative
%eadership
&eam 'uilding
Project #anagement $hange #anagement Process (mprovement
Project #anagement )ffice
*P#)+
Personnel
#anagement
#erger (ntegration
PR26ESS82NA9 E7PER8ENCE
WE99S 6AR:2 , WAC;2V8A , 68RST /N82N, $harlotte, ,$ (""' < 2$($
Mana.er, -ells .argo $orporate /0 Project #anagement )ffice 1223 4 1252
%ed the -ells .argo $orporate /0 P#), with 11 Project #anagers, Project $oordinators,
and 'usiness Process $onsultants. 6eveloped, coached and assigned project resources for
prioritized projects.
$reated and implemented transition plans to evaluate multiple P#) models, templates, and
practices from the two legacy orgs, and to define the go!forward model.
Served as a program manager for the $orp /0 -ells .argo / -achovia integration
leadership team. #onitored all /0 integration projects with regard to scope, schedule, and
budget, and reported /0 progress to the enterprise integration leaders.
6efined and implemented (nterim Parallel )perations guidelines for /0, to assist with cross!
org process help while we were still on separate platforms and systems.
6efined and implemented a revised $orp /0 project methodology, working with key leaders
and partners to ensure full adoption and compliance.
(mplemented new monthly leadership reviews of major project statuses, business cases, and
issues. 6eveloped executive summary documents to capture rolled up status info from all P#s.
Mana.er, -achovia /0 Project #anagement )ffice 1227 4 1228
#anaged the newly defined /0 Shared Services project office, with 59 team members. 6efined
a model based on conversations with key stakeholders, and staffed that model with existing and
new resources.
Provided hands on guidance for P#s and 'usiness nalysts as they led enterprise!wide
projects, including our learning management system *Sum&otal+, payroll system *PeopleSoft+,
recruiting systems *"enexa, &aleo+, and performance management system *Success .actors+.
0epresented $orp /0 needs/interests on enterprise team that developed and implemented a
company!wide project review and approval process *(nvestment 0eview 'oard or (0'+.
(mplemented the new /0 division (0', including new processes for project registration, review,
and approval. $onducted /0 monthly project portfolio reviews with $orp. /0 leadership team,
creating new visibility into all project work planned and underway in /0.
STEVE CARTER PA:E TW2
WE99S 6AR:2 , WAC;2V8A , 68RST /N82N *$ontinued+
(mplemented new project prioritization process for /0, and facilitated both annual and :uarterly
reviews with stakeholders and the /0 leadership team.
#anaged the /0 division adoption and deployment of the -achovia ;nterprise Project
#anagement #ethodology. ;nsured sponsors, project managers, and business owners were
e:uipped for their roles.
%ed the /uman 0esources .uture.ocus Strategic Planning process, which fed into the
enterprise strategic planning work.
%ed teams supporting business process outsourcing/insourcing projects with /ewitt ssociates.
Sr& Pro1e+t Mana.er, .irst <nion / -achovia /0 Shared Services 1225 4 1227
%ed the $hange #anagement work for enterprise!wide &ime and ttendance system
implementation *(nfor/-orkbrain+.
Served as corporate Selection )versight project manager for the South&rust merger.
#anaged the 6esign / (mplementation of a new ;nterprise Performance #anagement System,
blending specific business needs with corporate consistency mandates.
Spearheaded /0 involvement in the -achovia $lient Partnership *-$P+ project, helping
revenue lines of business create a more effective cross!selling and referral process.
Served as project manager for the -achovia / Prudential Securities %%$ /0 #odel #igration.
$o!led design/implementation of a corporate /uman $apital Scorecard.
Dire+tor, /0 ;nterprise (nitiatives &eam, .irst <nion /0 1222 4 1225
$reated a new program / project office for /0 enterprise projects, and staffed it with 1= project
managers, project specialists, and change management experts. 6efined standard program and
project management procedures, and led the overall team in supporting dozens of corporate!
wide implementations.
%ed a redesign of the project support needs for /0, as part of the -achovia merger.
Served as ;mployee Selection )versight leader for the -achovia / .irst <nion #erger.
;R Team 9eader 2, .irst <nion utomation and )perations /0 &eam 5333 4 1222
#anaged on!location activities for employee notification phase of &he #oney Store shutdown.
%ed Project )ffice team in the design and deployment of numerous /0 tools, processes, and
programs to support multiple clients.
;R Team 9eader (, .irst <nion utomation and )perations /0 5338 4 5333
;R Spe+ialist, .irst <nion utomation and )perations /0 5337 4 5338
E=M, 8NC&, Spartanburg, S$ (""$ < (""'
T=M Cons>ltant
TE7AS 8NSTR/MENTS, 6allas, &> ("% < (""$
Man>3a+t>rin. Mana.er, /arpoon / &omahawk $ruise #issile Programs
ED/CAT82N
?S, (ndustrial #anagement, ?eorgia &ech, tlanta, ?
PR26ESS82NA9 AND C8V8C 8NV29VEMENT
#ember, Project #anagement (nstitute *P#(+, Project #anagement Professional *P#P+ certification
#ember, Society for /uman 0esource #anagement *S/0#+
.ormer 'oard #ember / Secretary for the #etrolina 0egional Scholars cademy *$harter School+